Local Government Unit of BENITO SOLIVEN ISABELA CITIZEN’S CHARTER OFFICE OF THE MAYOR FRONTLINE SERVICE: A. Issuance of Mayor’s Clearance B. Issuance of Certificate/s C. Issuance of Special Permit D. Pre-Marriage Orientation Certificate E. Issuance of Certificate of Appearance OFFICE OF THE MUNICIPAL MAYOR CITIZEN’S CHARTER SERVICES: Issuance of Mayor’s Clearance/ Certificate/Special Permit/Pre-Marriage Orientation Certificate (PMOC)/Certificate of Appearance and………. The above mentioned services of the Office of the Municipal Mayor is being offered to any requesting party/entity through the following process: STEPS REQUIREMENTS TIME PERSON TO APPROACH ALLOTMENT A) Mayor’s Clearance 1. Proceed to Mayor’s Office a. Barangay 5 minutes Melchor Halog and present or submit Clearance Violeta Tungpalan Requirements for review and b. Community tax Anabelle Agus undergo interview if Certificate Leni Lungan necessary. 2. Wait while the Mayor’s staff 5 minutes Melchor Halog facilitates the processing , Leni Lungan encoding and printing of Anabelle Agus requested documents/s for approval/signing and release. 3. Return to the Mayor’s Official Receipt Melchor T. Halog Office to receive Document/s (O.R) Violeta Tu ngpalan duly signed by the LCE or Anabelle Agus authorized signature as Leni Lungan requested TOTAL RESPONSE TIME= 12 minutes B) Certificate/s 1. Proceed to the a. Letter of 5 min. Marshall O. Ancheta Mayor’s Office and request (if Melchor T. Halog present or submit available Anabel D. Agus Requirements for )/.data/Offi Leni P. Lungan review cial ID b. B. O.R 2. Receive documents/s 5 minutes Marshal O. Ancheta duly signed by the Melchor T. Halog authorized signatory Anabel D. Agus as requested Leni P. Lungan TOTAL RESPONSE TIME = 10 minutes C.) Special Permit 1. Proceed to the a. Letter Request 5 minutes Marshal O. Ancheta Mayor’s office (if necessary)/ Melchor T. Halog and present or Data/Official I.D Anabelle D. Agus submit b. O.R Leni P. Lungan requirements for interview if necessary. 2. Receive 5 minutes Marshal O. Ancheta document/s Melchor T. Halog duly signed the Anabelle D. Agus authorized Leni P. Lungan signatory as requested. TOTAL RESPONSE TIME: 10 minutes D) Pre-marriage Orientation Certificate (PMOC) 1. Proceed to the a. Cedula 5 minutes Leilanie P. Agustin Mayor’s office b. OR And present or submit requirements for review and undergo interview if necessary and scheduling of seminar. 2. Return to the 4 hours Leilanie P. Agustin Mayor’s Office during the scheduled foru(4) hrs. seminar and release of requested documents TOTAL RESPONSE TIME = 4 HOURS AND 5 MINUTES E.) Certificate of Appearance (CA) Proceed to the Mayor’s Office and register in the Visitor’s Log BooK TOTAL RESPONSE TIME= 3 MINUTES Being A public service provider , satisfaction of all clients is our primary concern. For comments, feedbacks suggestions and queries, please feel free to contact CP No. 09759411329/ 09351089999 or visit us at the Mayor’s Office during office hours. MUNICIPAL HEALTH OFFICE FRONTLINE SERVICES: A.GENERAL MEDICAL CONSULTATION B. DENTAL SERVICES MUNICIPAL HEALTH OFFICE The office formulates the implementation guidelines of the LGUs health program. Its functions also include sanitary inspection of all establishments, conduct of health information campaigns and coordination with concerned entities for the promotion and delivery of appropriate health services. A. PROVISION OF MEDICAL CONSULTATION THE SERVICE This provides medical assistance to any individual who needs medical attention. This aims to available Monday-Friday. STEP PROCEDURE TIME FEES/ PERSON IN ALLOTMENT REQUIREMENTS CHARGE 1 Approach Information/Reception Desk 5 minutes None Nurse/ and secure Que Que number. Wait for Midwife number to be called. on duty 2 When number is called, return to 5 minutes None Nurse/ information area for interview, initial Midwife assessment and vital signs taking. on duty 3 Get patient information form and 5 minutes None Nurse/ submit at encoding admission area. Midwife Wait for name to be called. on duty 4 When name is called, return to 4 minutes None Nurse/ encoding area for data entry(iClinicSys). Midwife When data entry is completed , wait at on duty the RU Lobby until name/ number is called for consultation. 5 Assessment, Diagnosis and prescription 3-5 None Doctor or of medicines minutes Midwife/ Nurse for under five (IMCI) 6(skip if If Laboratory Procedures is required by 2 minutes Res- Non Cashier not the physician: FBS-250/260 applicab a. Proceed to cashier/pharmacy and pay BUN-250-/260 le) corresponding fees. Present your CHOL-250-/260 receipt at Laboratory. CREA-250/260 b. return to consultation room and Sgot-250/260 present lab result to physician for 5-10mis. Sgpt-250/260 interpretation and diagnosis. Bil-250/260 Protein A/G ratio-250/260 Cbc-100/110 HGB-50/60 Wbc-50/60 Rbc-50/60 Platelet-250/260 Medtech Fecalysis-50/60 PREGNANCY Test- 50/60 ABO Rh testing-70/80 Gram stain- 150/160 Pap smear- 150/160 Urinalysis-50/60 Rpr-150-160 Urinalysis-50/60 Rpr-150/160 Heap b-150/160 Dssm -free Bsmp-free 7(skip if If referral to higher facility is required by 3 minutes None doctor not physician: applicab a. choose facility of choice, get duly le) accomplished referral form 8(skip if If first aid treatment is necessary: 5 minutes None Nurse/mid not a. proceed to treatment room wife on applicab duty le) 9. Get prescribed medicines at pharmacy 5 minutes None Pharmacist TOTAL PROCESSING TIME: 1 HOUR AND 24 MINUTES B. PROVISION OF DENTAL CONSULTATION SERVICES These services are available to adults, pregnant mothers, pre-schoolers and school age children to prevent and treat dental diseases. Dental Consultation and Tooth extraction are available Monday-Friday. STEPS PROCEDURE TIME FEES/REQUIREMEN PERSON ALLOTM TS IN- ENT CHARGE 1 Approach information desk and secure 3 None Nurse queu number, wait for number to be minutes /Rhm on called duty 2 When number is called, return to 5 None Nurse/ information area for interview, initial minutes Midwife assessment and vital signs taking 3 Get patient information form and submit 3 None Nurse/ at encoding/admission area. Wait for minutes Rhm on name to be called. duty 4 When name is called, return to encoding 4 None Nurse/Phn area for data entry. When data entry is minutes on duty completed, wait at RHU lobby until name /number is called for consultation. 5 When name is called proceed to dental 10-15 None Dentist office for assessment, recording of mins dental history and performance of necessary dental procedure 6 For tooth extraction: 2 mins Fees Cashier a. proceed to cashier/pharmacy and pay Res non-res corresponding fees. Present your receipt 100 110 at dental office. 10- b. tooth extraction 15mis 7 Get prescribed medicines at pharmacy 5 mins None Pharmacist TOTAL PROCESSINGTIME: 52 MINUTES OFFICE OF THE MUNICIPAL CIVIL REGISTRAR FRONTLINE SERVICES: A. Registration of Birth A.1. Legitimation Thru Subsequent Marriage of Parents A.2. RA 9255 Use of Surname of Father In Case of Unmarried Parents B. Application for Marriage License C. Registration of Marriage D. Registration of Death E. Issuance of Certified Copy of Birth, Marriage and Death Certificate F. Correction of Entries G. Delayed Registration of Birth, Marriage and Death Certificate H. Issuance of Certification I. Endorsement of registry records to the Civil Registrar General(NSO) J. Issuance of Supplemental Report OFFICE OF THE MUNICIPAL CIVIL REGISTRAR The office is responsible for the civil registration program in the local government unit, pursuant to the Civil Registry law, the Civil Code, and other pertinent laws, rules and regulations issued to implement them. A. REGISTRATION OF BIRTH THE SERVICE The Act No. 3753 mandates that acts, events, legal instruments and court orders concerning the civil status of persons shall be recorded. The birth of a child must be registered within 30 days from birth at the Municipal Civil Registry Office. REQUIREMENTS: - Certificate of Live Birth (COLB) Form 102 - Certificate of Marriage of Parents of newborn baby (if applicable) HOW TO AVAIL OF THE SERVICE: Steps Responsibilities of Person/Department Time Allotment Person(s) Responsible Concerned 1. Submit Certificate Prepare/review the COLB submitted 10 minutes Louella Marie S. of Live Birth (COLB) and advise client of payment of Viernes for registration of prescribed fee Sherydel A. Galang birth 2. Go to the Receive payment & issue Official 5 minutes Albemar Tangonan Treasurer’s Office to Receipt Aurelio Medico pay prescribed fee. Emelita Mendoza Grace Andaya 3. Affix his/her Ask the client to affix his/her signature 5 minutes Louella Marie S. signature in the and the attendant at birth in the Viernes appropriate boxes. appropriate boxes. Sherydel A. Galang Assign a Registry Number to the COLB 5 minutes Louella Marie S. Viernes The MCR receives the duly 5 minutes Elizabeth S. Callueng accomplished COLB. 4. Receive copy of Release copy of Birth Certificate 3 Elizabeth S. Callueng Birth Certificate. minutes Total response time : 33 minutes A.1. LEGITIMATION THRU SUBSEQUENT MARRIAGE OF PARENTS THE SERVICE: The father and mother of the child to go under legitimation must appear personally to the office of the Municipal Civil Registrar and submit their Marriage Certificate and the original copy of Live Birth of the Child. REQUIREMENTS: - Certificate of Live Birth (COLB) –1 in security paper and 3 photocopies - Marriage Contract – 1 in security paper and 3 photocopies - Community Tax Certificates of both parents HOW TO AVAIL OF THE SERVICE: Steps Responsibilities of Time Allotment Person(s) Responsible Person/Department Concerned 1. Submit requirements to the Receive documents and advise 10 minutes Louella Marie S. Office of the Municipal Civil client to pay prescribed fee.