Fast Track Troubleshooting: SMART Board™ 500 Series Interactive Whiteboard Ready Light Red or Flashing Red/Green A red Ready light indicates that the interactive whiteboard is receiving power but isn’t communicating with the computer. Pen tray LEDs won’t turn on and the screen is not responsive to touch.

An alternating red/green light may indicate that Ready light Ready light Ready light flashing changed from red your computer is running too many other green/red green to red applications or doesn’t meet minimum specifications. Reduce the load on the computer by Disconnect and Disconnect and Verify the serial reconnect serial cable disabling unnecessary applications or replace it reconnect serial cable configuration of from the interactive from the interactive controller whiteboard and restart with a more powerful computer. whiteboard. computer. If the Ready light changed from green to red while

What What the computer was running, the computer may have color is the color is the Green Green Red become unresponsive. Restart the computer. Ready light Ready light now? now? Disconnect, and then reconnect the serial cable to Flashing Is the the interactive whiteboard and the USB cable from red/green computer USB connection serial the computer to the USB-FRU (if used) to reset the or USB? Reduce load on interactive whiteboard and re-establish the link. computer and/or Install or upgrade restart computer. malfunctioning USB driver. If you are using a USB-FRU:

What What color is the color is the • Make sure that the operating system has all Green Green Ready light Ready light USB HID drivers and current upgrades now? now? Serial installed. (The Windows® 98 and 98SE

Red operating systems require the system installation disk to install the HID drivers.) Enable USB port or disconnect the other • A powered USB hub or extender may have device using USB port. failed or become unplugged from the computer. Check/replace Check connections, or replace the failed the serial cable. What component. Green color is the Ready light • The computer’s USB port might have become now? disabled. Try to enable the port using your Red computer’s device manager.

Check/replace USB-FRU. If you are using a serial connection, the computer’s serial interface might be in use, configured What incorrectly or disabled. color is the Green Ready light now?

Red or Red NOTE: Before substituting the controller module, flashing contact your next level of support to ensure that all Check/replace controller. other possibilities have been checked. Replace the controller module with another that has been

What successfully tested on an interactive whiteboard. color is the Green Ready light now?

Red

Contact your next Done level of support.

SMART Technologies 1207 – 11 Avenue SW, Suite 300 Calgary, AB T3C 0M5 CANADA www.smarttech.com/support www.smarttech.com/contactsupport Support +1.403.228.5940 or Toll Free 1.866.518.6791 (Canada/U.S.) © 2007 SMART Technologies ULC. All rights reserved. SMART Board and smarttech are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. All other third-party product and company names may be trademarks of their respective owners. Patent No. US5448263; US6141000; US6326954; US6337681; US6741267; US6747636; US7151533; and CA2058219. Other patents pending. Contents are subject to change without notice. 12/2007.