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BPO Sector Employment Pushes Aside Mighty Coal Poland’S Business Services Sector, Growing Quickly, Will Eclipse Employment Numbers in the Coal Sector by 2013

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BPO Sector Employment Pushes Aside Mighty Coal Poland’S Business Services Sector, Growing Quickly, Will Eclipse Employment Numbers in the Coal Sector by 2013 November 2012 vol. 4 no. 7(31) BPO sector employment pushes aside mighty Coal Poland’s business services sector, growing quickly, will eclipse employment numbers in the coal sector by 2013. EU Budget: Equities: Legal: November Herkules leads Belgian fi ghts battle Top 10, to recover looms up 245% 142,000 Euro Table of Contents Cover Story November 2012 4 BPO sector employment pushes aside mighty Coal vol. 4 no. 7(31) (4) VII Polish Outsourcing Forum; (6) International Outsourcing Forum, Sopot; Published by: (8) ABSL Conference, Sopot BiznesPolska Media sp.z o.o. EU Budget ul. Długa 44/50, bud. D, lok 704, 00-241 Warszawa 10 Push for EU budget deal ahead of November summit tel.: 022 831 7062 General Manager and Editor: Equities Thom Barnhardt ([email protected]) 11 Poland’s Exchange-traded funds (ETFs) give foreign Publisher: investors easy access to Polish market Craig Smith ([email protected]) Editorial staff and writers: Entrepreneurs Leon Paczyński, Monika Tutak Research team coordinator: 12 Sir Branson inspires Warsaw Magda Adamczyk 13 Chopin Airport City Advertising Sales: tel.: 022 831 706 2 Food Exports mobile 508-143-963 14 SIAL Paris Food Expo pulls in 120,000 visitors Graphic Design: Sławek Parfi anowicz Real Estae sparfi anowicz.wordpress.com 16 Poland makes a strong showing at Expo Real in Subscribe to BizPoland Magazine Munich Annual subscribers to BizPoland Magazine receive our monthly magazine, as well as fi ve Legal business directories for free: Outsourcing 18 Belgian fights to recover swindled 142,000 Euro in Poland, CityInvestPoland, Top Offi ces, Top Shopping Centres, and Wind Power in Energy Poland. 500pln for one year. 19 The Road to Nowhere: the Government’s Proposed Law on Biogas 20 Energy sectors’ overview 22 Solar boom coming to Poland FDI News (24) Chinese–Polish economic cooperation; (25) In Brief Politics 29 Excerpts from Address of Prime Minister Donald Tusk delivered at the Sejm on 12 October 2012 City Investment News (32) Kraków; (33) Szczecin; (33) Katowice; (34) Łódź; (35) Poznań; (36) Wrocław; (36) Trójmiasto; (37) Lublin Chamber of Commerce News (38) United States; (38) Australia; (38) Holland; (39) Germany; (39) Switzerland; (40) Czech Republic; (40) Japan; (40) Belgium; (40) United Kingdom; (41) Ireland; (41) Portugal; (41) Canada; (42) India; (42)Spain Events (43) Polish entrepreneurs get together in Scotland again; (44) Foundation for Details at Corporate Social Responsibility CEO Breakfast; Food Producers Congress – Opole; [email protected] (45) Fashion Week Łódź; (46) BPCC Annual Ball; (47) Berlin Aviation Fair; Warsaw or call +48-22-831-7062 Olympic Nights Gala; Macaroni Tomato Warszawa opens mens clothing shop Cover Story www.bizpoland.pl BPO sector employment pushes aside mighty Coal Poland’s business services sector, growing quickly, 38 new service centres and over 20 new will eclipse employment numbers in the coal sector by 2013, investors came to Poland in 2011, with American investors leading the pack. with unexpected benefits. Recent investors include Qatar Airways with a new center in Wroclaw, and Bayer with a new center in Gdansk. Both the cit- It wasn’t planned this way. And almost no And as the world takes notice of ies of Katowice and Szczecin – coy about one saw it coming. Poland’s potential and performance, naming names – have alluded to landing Yet growth in the business services sec- the quality of jobs are moving upscale, major new service centers in the coming tor (alternatively referred to as BPO or and the distribution of jobs is spread- months. outsourcing, and including shared service centers) has outstripped even the most op- timistic forecasts. With total employment of less than 15,000 in 2004, when Poland Poland has an ability to gain market share joined the European Union, the sector now as the EU crisis rumbles on employs nearly 100,000 people – and is set to displace the mighty, politically-power- ful, and union-infested coal mining indus- try, which is expected to shrink to 95,000 ing throughout the country, particularly “The global crisis has worked to our jobs in 2013. north and east. benefit by giving us the prospect of fur- Indeed, the world’s crises seem to be a According to research by ABSL ther growth in our industry and the boon to Poland’s outsourcing businesses. (Association of Business Services Leaders), creation of new jobs in Poland”, said VII Polish Outsourcing Forum Roadshow’s annual Outsourcing Forum, held in Warsaw, was held together with ma- jor partners ASPIRE and PwC, under the patronage of Deputy Prime Minister and Minister of Economy Waldemar Pawlak, Marshal Adam Struzik Mazowiecki, and under the patronage of PAIiIZ, the National Chamber of Commerce and PARP. This year’s guests of honor were: Dariusz Rosati - Member of Parliament, former Minister of Foreign Affairs, Janusz Steinhoff - former Deputy Prime Minister and former Minister of Economy, and Richard Patru - Partner, PwC. All three guests emphasized Poland’s place in the global economy and how it affects the per- ception of further development of Poland’s outsourcing industry. Workshops addressed issues such as Shared services and outsourcing for Polish firms, public sector outsourcing, and business models of Indians expanding in Poland. Other issues raised including ap- propriate education of students and col- laboration with universities, and building 4 greater industry awareness. ■ November 2012 www.bizpoland.pl Cover Story Marek Grodzinski, Vice-President BPO, Credit Suisse to move more IT jobs to Poland Capgemini Poland. While the “American” crisis rattled the world in 2008-2009, the “European” cri- Credit Suisse announced in October that billion Swiss francs in cost savings by sis is now centre-stage, unsettling capital it will cut an extra $1.1 billion of costs, 2015, up from a goal of 3 billion francs it markets and threatening the very ex- including axing more jobs, after its third- set in July and an earlier figure of 2 billion. istence of the European Union. Yet as quarter net profit more than halved due The bank, which is already cutting Poland’s outsourcing sector benefited to losses on the value of its own debt. 3,500 staff or 7 percent of its workforce, from the American crisis by boosting Volatile financial markets, a dearth of said job losses would be inevitable to its employment numbers, it looks set to deals and tighter capital rules in the wake achieve the extra savings, but did not say benefit from the European crisis as well. of the 2007-9 financial crisis are forcing how many more staff would go. Certainly not immune to the troubles of investment banks across the world to It has already combined the separate its western European neighbors and major slash costs, and the euro zone debt crisis operating platforms of its two main units trading partners, Poland’s exclusion from has pushed many to cut back even more. - private banking and investment bank- the Eurozone - once a source of shame - has Profits from Credit Suisse’s invest- ing - and will increasingly shift informa- now become a source of safety. ment bank rose, helped by a pick up in tion technology jobs to Poland and India American firms were forefront in the bond trading that has already been noted as part of its cost saving drive, finance period 2009-2011 in their quest to reduce by U.S. investment banks and is expected chief David Mathers told journalists. costs. Scouring the globe, many chose to to boost European peers. Crosstown rival UBS also announced outsource jobs to traditional locations such However, that was offset by weakness massive job cuts in October, to protect as India. Yet those with a major European in Credit Suisse’s private banking busi- profits as it withdraws from riskier in- presence have found that Poland’s proxim- ness, which caters for wealthy clients. vestment banking areas which soak up ity to western Europe –geographically and Credit Suisse said it was targeting 4 large sums of capital. ■ culturally – provides an advantage that non-European locations can not provide. Poland has reached a point where it is Global 10,000”, said Andrew Hallam, A simple sign tells the story of how able to offer both competitive labor rates founder of ASPIRE, the association of out- hot the sector is: conferences. In and highly-skilled staff capable of carrying sourcing/shared services investors, based September, both ABSL and the ASPIRE- out more complex services. in Krakow. He said that while the growth backed Roadshow held major BPO/SSC “Major interest in Poland is now com- in recent years has been spectacular, the ing not just from the Global 500, but the best is yet to come. continued on page 6 5 2012 November Cover Story www.bizpoland.pl continued from page 5 the financial and political advantages of city’s brand and trumpet the potential of landing new business services investors. their young, well-educated workforce. Comparable to a pressure valve, cities like Different models and shifting sands conferences just one week apart. IOF, Kielce and Lublin are keen to attract jobs Firms such as EDF, with a strong presence the London-based media group, held its that cities like Krakow might now eschew, in Poland with multiple energy-related annual outsourcing conference in Sopot such as call centres and rote business pro- subsidiaries, have chosen to outsource in October. The City of Katowice weeks cesses. And Eastern Poland, a fabricated “with a twist”. Instead of the traditional ago organized an outsourcing conference. construction of Poland’s poorest five establishment of a shared-services centre SSON held a conference in Stockholm in mid-October focused on the sector, includ- ing opportunities in central Europe.
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