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Head Office GREAT SOUTHERN PILBARA 99 Plain Street East Perth 6004 Albany South Hedland Tel: (08) 9222 4666 131 Aberdeen Street Cnr Brand & Tonkin Sts Maintenance Toll free: 1800 093 325 Albany 6330 South Hedland 6722 Tel: (08) 9845 7144 Tel: (08) 9160 2800 METROPOLITAN 1300 137 677 OFFICES Katanning Karratha (including for After Hours Emergency repairs) Fremantle 6 Daping Street 3-5 Welcome Road 42 Queen Street Katanning 6317 Karratha 6714 Fremantle 6160 Tel: (08) 9891 1800 Tel: (08) 9159 1700 Tel: (08) 9432 5300 SOUTH WEST KIMBERLEY

Kwinana Bunbury Broome Shop 13 22 Forrest Avenue Frederick Street Hub Commercial Centre Bunbury 6230 Broome 6725 40 Meares Avenue Tel: (08) 9792 2111 Tel: (08) 9158 3600 Kwinana 6167 Tel: (08) 9411 9500 Manjimup Halls Creek Unit 10, 30-32 Rose Lot 73 Mandurah Street Great Northern Hwy 11 Pinjarra Road Manjimup 6258 Halls Creek 6770 Mandurah 6210 Tel: (08) 9771 7800 Tel: (08) 9168 9300 Tel: (08) 9583 6100

Busselton Kununurra Cannington Cnr Messmate Way 17 Manning Road Suite 4, 8-10 Prince Street and Konkerberry Drive Improvements Cannington 6107 Kununurra 6743 Tel: (08) 9350 3244 Busselton 6280 Tel: 97811300 Tel: (08) 9168 1588 Armadale If you want to make structural changes to your home, like Unit 1, 42 Commerce GOLDFIELDS Derby Lot 265 Loch Street Avenue Kalgoorlie patios and sheds, you may have to get written approval Armadale 6112 Derby 6728 96 Brookman Street Tel: (08) 9158 4000 Tel: (08) 9391 1600 Kalgoorlie 6430 from your local Council or Shire. You also need to get Tel: (08) 9093 5200 written approval from your local Department of Housing Bentley WHEATBELT Brownlie Towers Esperance Northam office. Please contact your regional office before making Shop 5, 32 Dumond Balmoral Square McIver House Street The Esplanade 297 Fitzgerald Street any changes. Bentley 6102 Esperance 6450 Northam 6401 Tel: (08) 9350 3700 Tel: (08) 9071 2046 Tel: (08) 9690 1900 Remember Mirrabooka MID WEST Merredin 8 Sudbury Road 27 Mitchell Street Geraldton For advice on maintenance, contact the Property Service Mirrabooka 6061 Merredin 6415 Tel: (08) 9345 9655 Union Bank Building Tel: (08) 9081 3800 201 Marine Terrace Officer at your local Department of Housing office. Geraldton 6530 Midland Tel: (08) 9923 4444 Narrogin 21 Old Great Northern Government Building Highway 11 Park Street Midland 6056 Carnavon Narrogin 6312 Tel: (08) 9250 9191 30 Robinson Street Tel: (08) 98819400 Carnarvon 6701 Tel: 9941 6500 City Office 605 Wellington Street Perth 6000 Meekatharra Tel: (08) 9476 2444 Main Street Meekathara 6642 Tel: (08) 9981 1115 When does the Department of Housing charge for maintenance. Housing Direct 1300 137 677 DHW111 08 11 www.housing.wa.gov.au Maintenance - Who pays? There are three categories of maintenance. If an item is How Can I Report My Maintenance “routine”, the contractor will attend within fourteen Issues ? When does Department of Housing calendar days. If an item is “priority” (for example no hot You don’t need to come in to your local office to report charge for maintenance? water) it will be attended within 48 hours. If an item is an your maintenance issues. You can phone them through emergency (for example a gas leak, no power, burst water The Department does not charge for maintenance when it from home on 1300 137 677 including after hours pipe) a contractor will attend within 3 hours. These is fair wear and tear. That means that if something needs emergency repairs. timeframes may be extended in remote locations. Other fixing because it is worn out from normal use you will not maintenance items may need to be scheduled outside of Customers also have the option to report maintenance be charged. these timeframes. issues on line, anytime, at www.housing.wa.gov.au. Our staff will phone you back the next business day to discuss If the maintenance is required because of neglect, misuse What you can do to help us or damage, you will be charged the full cost of repair your maintenance issue. You are asked to always report including travel charges. urgent maintenance items to the 1300 137 677 number so • If you have been informed when a contractor will be that these they can be attended to quickly. After Hours Emergency Maintenance attending your property - be at home at that time - or The service tends to be busy most mornings, but if you can’t, let us knows as soon as possible. especially busy on Monday mornings and following long Only emergency repairs can be attended outside of office weekends. You may wish to consider phoning us in the hours. You should only use this service if the problem is • Quote your customer account number whenever afternoon if you are reporting an item of routine very urgent for example a gas leak, burst water pipe or no making contact as this helps us speed up our service maintenance . power. to you. You can avoid waiting though, by reporting your non- After hours maintenance is very expensive. If you use this urgent maintenance issues on line at www.housing.wa. • Write down any Job Order numbers provided to you service and the problem is not life or property threatening, gov.au. as this will help us refer to those items quickly if we you will be charged for the call out. The approximate need to. miniumum call out charge is $200. How to avoid extra charges when you vacate After hours telephone number: • Advise us of any special issues we need to be aware of e.g. dogs, items that may pose danger to contractors, 1300 137 677 special access ways. When you leave the property, it must be left clean and in good condition. If you leave rubbish and belongings behind you will be charged for their removal. This can be Who arranges maintenance for • Remove any obstacles from around the area where very expensive. Department of Housing and the maintenance needs to be performed (e.g. if possible please remove furniture that is obstructing properties? Before you leave the house, you must give your Property access and consider removing your car from the Services Officer 21 days notice. This means they can driveway if it is likely to block access). The care and maintenance of your home requires a arrange a pre-vacation inspection. They will advise you cooperative effort between you and the Department. items you are likely to be charged for and this will give • Provide us with a Police Offence Report Number if the you a chance to fix them yourself. damage has been caused by another party and has You are responsible for reporting all maintenance items to been reported to the Police. the Department within three days of the problem occurring. The Department will then arrange for a contractor to come and fix the problem.