Reimagining Pune- Mission Smart Cities.Pdf
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Reimagining Pune Mission Smart Cities Golden Barren land of Ananda valley Pune - Getty Images Contents Chapter 1: Understanding Pune Chapter 4: Pan City - Transport and Pune’s strengths Water ICT solutions Areas of improvement Summary The future beckons Key issues Solutioning process Solutions Long term strategy Chapter 2: Vision and Strategic Plan Chapter 5: Local Area Development Vision for Pune city Idea for ABB Aspiration for Pune How did we get there? Five strategic imperatives 36 Interventions across 6 themes for ABB Seven smart urban forms Chapter 3: The voice of citizens Chapter 6: Making it happen Pune’s citizen engagement model Implementation framework Distinctive 5S approach Funding model Output of citizen engagement Citizen pledge and stakeholder support Aga Khan Palace, Pune - Getty Images Understanding Pune Pune’s strengths Areas of improvement The future beckons 1 Reimaging Pune – Mission Smart Cities Understanding Pune was critical before any initiative of this scale was undertaken across the city. Pune undertook one of the most extensive desk research and citizen engagement exercise to get a sense of real priorities. Desk Review 12 crack teams formed across 12 sectors for deep research 80+ experts involved in desk research 100+ suppliers involved in desk research 25+ PMC officials/HODs fully involved 60+ KPIs collected and assessed to develop a holistic understanding of Pune SWOT All 24 smart city features are assessed based on objective KPIs 7 Reimaging Pune – Mission Smart Cities Pune’s strengths Economic Strength Strong Human Capital All the top IT companies have their pres- With 811 colleges, Pune is often called the ence in Pune, making it the 2nd biggest “Oxford of the East”. software hub in the country. This has resulted in more than 30% grad- Pune has a very strong manufacturing base uate workforce, which has triggered the IT across Auto and Engineering. revolution in Pune. Pune is one of the top 5 FDI destinations in The educated and qualified citizens of Pune India. have been instrumental in driving participa- Pune is also one of the successful start-up tive governance, which is again one of the destinations in India with more than 400 best across Indian cities start-ups from Pune. Pune City Connect is a forum to bring cor- porates, eminent citizens together to work on CSR activities on city level issues. 8 Reimaging Pune – Mission Smart Cities Strong Natural and Strong delivery of urban Cultural Heritage services IMAGE Close to the hills, Pune has sufficient water Pune has 94% households with tap, 57% at aggregate level (1250 MLD). MSW segregation (highest in India) and Pune has a very livable climate, with tem- 97% population covered by sewage sys- perature ranging from 12 to 38 degrees tems celcius. 98% electricity coverage with no Strong natural heritage also led to a thriving load-shedding. cultural heritage in Pune. Pune Municipal Corporation (PMC) spent Pune is the cultural capital of Maharashtra, INR 9,461 per citizen in 2013-14, 3rd high- with a thriving arts and culture center. est in India after Delhi Pune was the seat of power of Deccan Received AA rating by Fitch – an independ- India during the Peshwas in the 17-18th ent testimony to its strong balance sheet Century, and has promoted arts and litera- and fiscal prudence ture ever since.. 9 Reimaging Pune – Mission Smart Cities Delivery of core urban services to citizen Water Supply Solid Waste Management Pune has sufficient water at aggre- Significant progress under Swachh gate level—1,250 mn liters per day, Transportation Bharat - featured as model city in or 219 lpd per citizen. The focus the GOI newsletter, https://swach- Detailed roadmap created for 98 km of an has been to improve supply and hbharaturban.gov.in/writereaddata/ integrated BRT system, of which 8 km is reduce leakages. SBM_newsletter.pdf already functional, with good daily ridership It addresses 95% of visual leakages of 30,000. Another 14 km will be functional Increase in segregation from 23.8 in 24 hrs with a 75 member team. by January 2016. 660 buses have been percent in 2012 to 57.2 percent by Commissioned New Warje WTP hired by the PMPML for the BRT corridors. 2015 and in collection efficiency (200 MLD) in 2015; about to com- Intelligent traffic management system (ITMS) from 70.9 percent in 2012 to 90 plete Vadgaon WTP (125 MLD); has been installed in 220 buses (PIS, two- percent in 2015. Door-to-door col- construction of Parvati WTP (500 way communication, control centre). Online lection is underway in 15 prabhags MLD) is going on in full swing. ticketing rolled out based on Common Mo- and 15 prabhags have zero waste Construction of jackwell in Khadak- bility Card Guidelines. 464 new bus shelters PMC is in process to sign contracts wasla dam is in final stages. Initi- were installed and 2 new depots will be with SWaCH and Janwani to im- ated systems for online collection functional. prove collection efficiency in slums of water bills; received approval to 100 km of roads and 200 km of footpaths from 35% to 100%. kick off drive to regularize illegal have been constructed water connections. Constructed 3 100 percent scientific disposal since Two metro lines totaling 31 km have been new reservoirs at Kharadi, Katraj 2010 and no open dumping – scien- approved by Government of India and Bakri Hill. tific land filling and capping 10 Reimaging Pune – Mission Smart Cities ns Energy Housing 98 percent households have elec- 85% coverage ratio of proper- tricity connections, as compared ties under the property tax net to 93 percent for urban India has been achieved 99% Safety/ security conditions in Pune has 90 percent billing effi- Property tax increased from the city ciency and collection efficiency nearly INR 293 cr in 2011 to around INR 550 cr by 2014. Pune’s share of crimes (for mil- has increased from 97% in 2013 lion-plus cities) has come down to 99.7% in 2015 Slum Rehabilitation Authority from 2.6 percent in 2012 to 2.3 Aggregate technical and commer- has completed 38 projects till percent in 2014. cial (AT&C) losses are low at 9.8 now, 21 over the last 3 years, targeting 7176 tenements. 34 First city in Maharashtra to have percent, as compared to overall projects are currently going on 24x7 surveillance using around utility (Maharashtra State Electric- targeting10,092 tenements 1,300 CCTV cameras. ity Distribution Company Limited [MSEDCL]) losses at around 25 Permission time has been Apps used to check registration de- percent. reduced from around 45–50 tails of vehicles on a real-time basis. The Pune Municipal Corporation days to 21 days through the au- Automatic number plate recognition doesn’t have official load-shed- tomated building plan approval (ANPR) cameras used to identify ding schedule system. stolen cars. Promotion of solar energy - solar 6.7 mn sq ft of new floor space Social media services used to con- water heating compulsory in cer- index (FSI) was approved in nect and communicate with citizens. tain buidings in DC 2014–15. 11 Reimaging Pune – Mission Smart Cities Governance mechanisms Two-way communication between citizens Use of e-Gov to enable h and administration access to statutory docu PMC website hosts all i Overall attendance of functionaries Online engagement with Punekars through communications, notific Initiated biometric attendance system in Facebook page, YouTube channel, Instagram zen-centric forms 2011 for all ~13,000 employees of PMC page, Monthly newsletter, website, twitter and PMC shares major statu Provided PMC employees with informa- apps. ments on its website, e tion on software, hardware drivers, orders, Developed online Complaint Management opment plan (DP), annu GRs, quick links to frequently used portals, System for citizens to raise their grievances, property tax, detailed p font-conversion tools (Marathi to English supported by tracking of status through SMS (DPR), expression of int and vice versa), daily announcements via and e-mails to citizens tendering, recruitment r department scorecards, smartgov newslet- Provided PMC connect portal for citizens to tion, RTI monthly report ters, smartgov website and the smartgov obtain information on community-level facili- contact information, ele roadmap ties, property tax, etc. This is facilitated with right to services and cit Arranged for continuous evaluation of SMS feedback from PMC Consequently, efficiency department-wise service level benchmarks Public views, opinions, updates, and feed- significantly - 1.5 mn do (SLBs) and highlighted key areas for im- backs are welcomed through emails. Plan to the old DP over the last provements updated regularly facilitate citizen-to-administration communica- payment of property tax Started departmental scorecards, smartgov tion through development of a citizen-centric 47 crore in 2012-13 to newsletter, smartgov website/ roadmap call center and app the first 6 months of the 12 Reimaging Pune – Mission Smart Cities hassle free Dashboards that integrate analytics and uments visualization of data important Track key indicators of the property tax de- Availability of basic information relevant to citizens cations and citi- partment, e.g., target, status of property tax All basic information involving DP, annual budgets, collection and collection by each inspector property tax, DCR, EOI and tendering, recruitment-re- utory docu- via a centralized dashboard .g., Devel- lated information, RTI monthly reports, e-newsletter, Requisite management information system ual budgets, contact information, etc. are available on the PMC web (MIS) details of all welfare schemes admin- roject report portal. istered through the urban community devel- terest (EOI) and Information available through mobile apps and call opment (UCD) department, represented on related informa- center with good reach the UCD dashboard ts, e-newsletter, Basic information provided through FAQs and the RTI Requisite MIS details of all marriage regis- ections details, section (4) tizens’ charter tration approvals issued through PMC’s 15 ward offices, represented on the marriage Telephone directory of officers, with details like name, y has increased registration dashboard.