Crisees: Real-Time Monitoring of Social Media Streams to Support Crisis Event Management David Maxwell 0800660
[email protected] School of Computing Science College of Science and Engineering Sir Alwyn Williams Building University of Glasgow G12 8QQ March 23, 2012 Abstract Social media streams provide access to unprecedented amounts of information de- scribing events as they unfold [17]. Tapping into these real-time sources can pro- vide the authorities and agencies dealing with emergencies and crises with valu- able information, helping to improve their situational awareness of these events. Such events include the recent Strathclyde University fire and the English riots of 2011. Spinsanti and Ostermann analysed how Twitter1 could provide useful informa- tion about European Forest Fires [34]. In their analysis, they found that the loca- tion of tweets regarding outbreaks of fire were closely correlated with the officially recorded locations of each fire. Using social media in this way has led to the idea that citizens can act as “social sensors” [14]. Whilst using such social sensors can provide valuable operational intelligence at ground level and in real-time, there are obvious and numerous problems that need to be resolved in order to manage these new sources of information effectively. These include: collecting and processing data in real-time, filtering and aggregat- ing the content, assessing the integrity of the material, identifying cogent informa- tion, and finally both visualising and conveying the information [34]. To tackle these issues, this project introduces Crisees, a prototype application which can collect, filter, analyse and index content from multiple social media streams in near real-time.