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“ING Bank Netherlands” Submitted To A GLOBAL / COUNTRY STUDY AND REPORT ON “TATA CONSULATNCY SERVICE Submitted to Gujarat Technological University IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF THE AWARD FOR THE DEGREE OF MASTER OF BUSINESS ASMINISTRATION UNDER THE GUIDANCE OF Faculty Guide Mrs. Dipamala santra Assistant Professor Submitted by Patel Bhavesh G. (108000592081) Patel Dipak (108000592064) Patel Ankit (108000592048) Patel Bhavesh.R (108000592011) Patel Bhavendra (10800059027) Patel Chintaben (10800059010) [Batch: 2010-12] MBA SEMESTER IV Oxford School Of Management MBA PROGRAMME Affiliated to Gujarat Technological University Ahmedabad May, 2012 1 ACKNOWLEDGEMENT It was indeed an opportunity for us to prepare this report conducted for TATA CONSULTANCY SERVICE LTD. Under this project we as students got opportunity to learn the practical aspects of business administration and were able to apply the theoretical knowledge ain practice. First we want to give thanks to our university, Gujarat technical university and our college, Oxford School of management for giving us the opportunity to take part in this kind of project. Next we want to give thanks our honble HOD, Mr. Japan Shah for this supports. Last but not least we want to give thanks to all our faculties for timely giving advices. Preparation of such kind of reports calls for an intellectual nourishment, professional help and encouragement from many quarters. During the preparation of this report many people helped us and we are thankful to all of them 2 PREFACE The research provides an opportunity to a student to demonstrate application of his/her knowledge, skill and competencies required during the Global Country study. GCSR also helps the student to devote his/her skill to analyze the various business opportunities in various countries across the globe, to evaluate them and to provide feasible recommendations on the provided data. We have selected The Netherlands as the country and We have studied the company HCL Technology. 3 CONTENTS NO Particular Page no. 1. Introduction 5 2. History 6 3. Role of TCS in the Economy of Netherland 6 4. Structure of TCS 8 5. Function of TCS 7 6. Comparative position of TCS: 9 7 Present Position and Trend of Business 12 8 Policies and Norms of Netherland Including Licensing/ 13 Permission/Taxation 9. Present Trade Barriers for Import and Export 15 10. Potential for Import/Export in India/Gujrat Market 25 11. Business Opportunity in Future 26 12. Conclusions 30 13. Bibliography 31 4 Introduction Type- Public company Traded as- BSE: 532540 NSE: TCS BSE SENSEX Constituent Industry- IT services, IT consulting Founded 1969 Headquarters - Mumbai, Maharashtra, India Area served – Worldwide Key people - Subramaniam Ramadorai (Vice Chairman) N. Chandrasekaran (CEO & MD) Services- IT, business consulting and outsourcing services Revenue - 37,928 crore (US$7.57 billion) (2011)[1] Profit - 9,068 crore (US$1.81 billion) (2011)[1] Total assets - 25,037 crore (US$4.99 billion) (2011)[1] Employees - 226,751 5 History It began as the "Tata Computer Centre", for the company Tata Group whose main business was to provide computer services to other group companies. F C Kohli was the first general manager. J. R. D. Tata was the first chairman, followed by Pankaj Roy. One of TCS' first assignments was to provide punched card services to a sister concern, Tata Steel (then TISCO). It later bagged the country's first software project, the Inter-Branch Reconciliation System (IBRS) for the Central Bank of India. It also provided bureau services to Unit Trust of India, thus becoming one of the first companies to offer BPO services Role of TCS in the Economy of Netherland Now one of the largest IT services companies in the Netherlands, TCS established its European headquarters in Amsterdam in 1992. Many of our service and industry practices are also based in Amsterdam, including CRM, business intelligence, insurance, and banking and financial services. Today, TCS has more than 1,000 employees working for our Dutch customers, which include some of the Netherlands’ leading and most respected companies, such as KLM, Philips, ABN AMRO, Rabobank and the ING Group. TCS engages with organizations such as the KennisKring Amsterdam, Platform Outsourcing Nederland and the International Business Forum Amsterdam to work toward making the Netherlands a center of innovation and business excellence. TCS is also represented on the board of the Netherlands India Chamber of Trade and Commerce, and we actively support the Amsterdam-based Global Reporting Initiative, the globally acknowledged authority on sustainability and sustainability reporting. 6 TCS believes in contributing to the community; our association with Red Cross Netherlands has helped to raise awareness and fund the battle against world poverty and hunger. Finally, it has actively developed partnerships with various local universities such as Erasmus and Nyenrode University. Through these partnerships, It participates in joint research, guest lectures, white paper development and recruitment 7 Structure of TCS S.No Name Designation 1 Ratan N Tata Chairman 2 N Chadrasekaran Managing Director 3 Suprakash Mukhopadhyay Company Secretary 4 Phiroz Vandrevala Director 5 Clayton M Christensen Director 6 Aman Mehta Director 7 V Thyagarajan Director 8 Ishaat Hussain Director 9 Cyrus Mistry Director 10 Ron Sommer Director 11 Vijay Kelkar Director 12 O P Bhatt Director 13 Laura M Cha Director 14 S Ramadorai Vice Chairman 15 S Mahalingam Chief Financial Officer & Executive Director 8 Function of TCS TCS provides the following services in Netherlands: IT Services IT Infrastructure Services Enterprise Solutions Business Process Outsourcing Business Intelligence and Performance Management Engineering and Industrial Services TCS Financial Solutions: TCS BaNCS Industries services provides by TCS Banking and Financial Services Energy, Resources and Utilities Government Healthcare and Life Sciences High Technology Insurance Manufacturing Retail and Consumer Packaged Goods Telecom Travel, Transportation and Hospitality 9 Product Name Year Month Sales Sales % of Quantity Value(Rs.Million) STO Document Processing 2012 03 0.00 374535.70 0.00 Systems InformationTechnology 2012 03 0.00 14052.20 0.00 and Consultancy Services InformationTechnology 2011 03 0.00 281712.60 96.23 and Consultancy Services Others 2011 03 0.00 10920.00 3.73 Document Processing 2011 03 6549.00 121.50 0.04 Systems 10 Comparative position of TCS Company Sales Current Change in P/E ratio Market 52 weeks (rs.million) price % cap (rs high/low million) Tcs 388585.40 1198.65 0.56 21.50 2359332.05 1279/90 Infosys 312540.00 2358.25 0.00 17.19 1372524.55 3020/216 Wipro 263005.00 407.00 0.80 21.29 997583.59 454/31 Hcl tech 67944.80 505.75 0.91 21.09 353729.44 527/36 Tech 49655.00 699.25 -1.40 15.78 88780.75 798/52 Mahindra Mahindra 47761.00 75.60 -0.13 20.61 88671.72 94/6 satyam Patni 21516.66 506.30 0.05 14.41 68826.48 521/25 computer 11 Present Position and Trend of Business TCS is the only IT services organization to be a part of ISO 15926 real time interoperability network grid (iRING) Version 1.0.0 TCS achieves Gold status in Business in the Community's (BitC) Corporate Responsibility Index (CRI) 2007-08. Largest IT services firm in Asia. They are the world’s first organization to achieve an enterprise-wide Maturity Level 5 on both CMMI® and P-CMM®, using the most rigorous assessment methodology - SCAMPISM. TCS’ Integrated Quality Management System (iQMS™) integrates process, people and technology maturity through various established frameworks and practices including IEEE, ISO 9001:2000, CMMI, SW-CMM, P-CMM and 6-Sigma. TCS tops the DataQuest DQTop20 list of IT Services providers in India for 2008 TCS ranked among Top 25 in Business Week's 2007 Information Technology 100 TCS awarded top position in 2007 'Global Services' 100 ‘Top 10 Best Performing IT Services providers’ category TCS was awarded the Business Process Outsourcing Service Provider 2011 at the Frost & Sullivan Asia Pacific ICT Awards ceremony hosted in Singapore. 12 Policies and Norms of Netherland Including Licensing/ Permission/Taxation Political, Administrative and Legal System: The Netherlands is a constitutional monarchy and has a parliamentary democracy. The Constitution (1814) is the most important document of state in the Netherlands. It contains the fundamental rules for the political and legal structure of the Netherlands and establishes the fundamental rights of its citizens. It is the highest national law of the state; other laws are required to comply with its provisions. Political elections are held every four years. These elections are to the Lower House of Parliament, also called the Senate (Eeerste Kamer), a directly elected assembly of 150 people. The Upper House, also called the House of Representatives (Tweede Kamer), which has 75 members, is elected by the executive bodies of the provincial councils. As regards the courts, the Netherlands does not have a jury system. The district courts deal with the majority of civil cases. The courts of law deal with the more important (criminal) cases, while appeals against a judgment of a district court are also heard by the courts of law. Further appeal against a judgment of the courts of law lies with one of the five courts of appeal in the Netherlands. 13 The Tax Structure of Netherland: Profitability is any company's first priority. Netherlands' corporate tax structure advantageous to achieving business goals. For centuries, the Netherlands has
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