2019 Integrated Report Table of Contents
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ALLIANZ TURKEY 2019 INTEGRATED REPORT TABLE OF CONTENTS SUSTAINBILITY GOVERNANCE INTRODUCTION GOOD ENVIRONMENT GOOD INSTITUTION APPENDICES AT ALLIANZ TURKEY 4 About Our Report 18 Message from Our ESG Leader 35 Combating Climate Change 48 Our Corporate Strategy 69 Our Corporate Memberships in 2019 4 Message from the Honorary 19 Our Sustainability Committee 36 We Reduce Our Environmental Impact 49 Transparent and Agile Governance 70 Awards President of the International Reporting Council 20 Our Sustainability Strategy • We Reduce Our Carbon Footprint 50 Our Sustanabile Financial Performance 71 United Nations Global Compact Through Energy Efficiency Activities 2019 Communication On Progress Our Business Ethics Approach 5 Highlights of 2019 21 Our Material Topics 51 • We Strive to Become A Paperless 72 United Nations Women’s 22 Our Sustainability Priorities Office 52 Our Active Risk Management Empowerment Principles Report By Stakeholder Group • Our Waste and Water Management 53 Our Environmental, Social and 2019 ALLIANZ GROUP AT A GLANCE Governance (ESG) Approach 23 Our Sustainable Value • We Raise Environmental Awareness 73 Performance Indicator Tables Creation Model Through Our Activities Our Sustainable Solutions 54 76 GRI Content Index 25 Our Sustainability Performance 10 Allianz Group in Figures 55 Our Innovation Actions Indicators and Targets 11 Corporate Strategy 57 Digitalization and Information Security 27 Our Environmental Targets and GOOD SOCIETY 12 Sustainability Governance Performance 59 Our Customers 28 Our Social Targets and Performance 40 We Make Responsible Investments 62 Employee Rights and Satisfaction • Allianz Turkey Academy ALLIANZ TURKEY AT A GLANCE 29 Global Trends, Risks and • Allianz Teknik Opportunities • Internal Communication • Allianz Campus 32 Our Contribution to Sustainable • Our Channels of Communication 42 We Promote Gender Equality 14 Allianz Turkey in Figures Development Goals With Employees 15 Message from Our CEO 33 Stakeholder Engagement 43 We Support Art • Attractive Employer 44 We Create Value for Future • Our Cultural Exchange Activities Generations • Opportunities Offered to Employees • Support for Young Musicians • Employee Health and Safety • Allianz Motto Movement • Work Well Index 46 Our Corporate Volunteering Activities 67 Our Supply Chain ALLIANZ TURKEY 2019 INTEGRATED REPORT Introduction About Our Report Message from the Honorary President of the International Reporting Council Highlights of 2019 Allianz Group at a Glance Allianz Turkey at a Glance Sustainbility Governance at Allianz Turkey Good Environment Good Society Good Institution Appendices INTRODUCTION 3 Future”, aims to provide up-to-date information MESSAGE FROM THE HONORARY ALLIANZ TURKEY on Allianz’s activities driven by its goal of PRESIDENT OF THE INTERNATIONAL 2019 INTEGRATED REPORT creating sustainable and shareable value by INTEGRATED REPORTING COUNCIL Introduction ABOUT OUR REPORT leveraging financial and non-financial capital 102-1, 102-45, 102-46, 102-49, 102-50, 102-53, 102-54 items. About Our Report Message from the Honorary At Allianz Turkey, we aim to steer our company Supplement of the Sustainability Accounting The main content of our 2019 Integrated President of the International Reporting Council into the future by reminding our customers Standards Board (SASB) and the Provisional Report is comprised of our updated Highlights of 2019 that we side with them at each and every Standard for Commercial Banks released by sustainability strategy, the value we create for stage of their lives in line with our motto “We the Board were also used. Within this report all our stakeholders, the risks and opportunities Allianz Group at a Glance Secure Your Future”, while implementing a which contains our Global Compact Progress we encounter in the value creation process, and value-creating business model for all our Report, we included our contribution to the the integration of our sustainability priorities Allianz Turkey at a Glance stakeholders in accordance with our motto United Nations Sustainable Development into business processes. “We Secure Your Future, Siding With Good”. Goals (SDG). (See Our Contribution to Sustainable Development Goals, p. 32). Sustainbility Governance Our sustainability efforts mark our most The data on environment, human resources at Allianz Turkey important steps towards achieving this goal, and sustainable solutions were subject to an The 2019 Integrated Report of Allianz Turkey, and we prepared our 2019 sustainability report audit by PricewaterhouseCoopers (PwC) upon Good Environment to integrate these activities into our business which is propelled by its motto “We Secure Your our country’s selection as a pilot country in 2019 Through this integrated report, as part of an independently audited reporting Allianz Turkey has clearly strategies in line with standard requirements for Good Society integrated reporting. application and upon the establishment demonstrated that it not only of internal control systems associated with observes customer rights, but also Good Institution We shared the Allianz Turkey 2019 Integrated the reporting of environmental data, which stands with society and the planet. Report and the consolidated performance of holds strategic importance for Allianz Group. Appendices Allianz Sigorta, Allianz Hayat ve Emeklilik and According to the result of the audit, we were This report exhibits that Allianz Allianz Yaşam ve Emeklilik, spanning the period selected as the best country to have undergone Turkey has created prosperity by from January 1, 2019 to December 31, 2019, in this process, within Allianz Group. taking into account the needs of a manner that complements the annual reports people and the environment. published by these companies. In this report, Allianz Turkey Annual Reports are available we used the capital component classification at https://www.allianz.com.tr/tr_TR/ Allianz Turkey deserves to be proud method proposed by the International hakkimizda/bilgilendirme-ve-raporlar/ of its declared purpose, and the Integrated Reporting Council (IIRC). Our 2019 faaliyet-raporlari.html way it implements it. Integrated Report was prepared in accordance with the GRI Standards: Core option (See GRI You can send any feedback, suggestions Prof. Mervyn E. King Content Index, p. 76). and complaints regarding our report to Honorary President of the Integrated Allianz Turkey’s Corporate Responsibility and International Reporting Council While creating the contents of the report, Sustainability Department at sorumluluk. the GRI Standards Financial Services Sector [email protected] 4 ALLIANZ TURKEY HIGHLIGHTS OF 2019 REDUCTION RATE PER CAPITA 2019 INTEGRATED REPORT COMPARED TO THE BASE YEAR 2016 GOOD ENVIRONMENT Introduction About Our Report Message from the Honorary President of the International Reporting Council Highlights of 2019 Tapping into our Allianz Tower and Allianz Campus obtained Energy Allianz Group at a Glance sustainable products the WWF Green Office certificates. consumption and services, 21.9% Allianz Turkey at a Glance Sustainbility Governance we continue to at Allianz Turkey contribute to the Good Environment fight against climate Good Society change and a carbon We reduced our paper We made a renewable energy consumption per policy investment by installing a wind Greenhouse Good Institution economy, while issued by 16.7%. turbine at Allianz Tower. gas emission Appendices exercising utmost 14.7% care to minimize our own environmental impacts. We collected 245 kg of We covered the one-year educational waste with 35 volunteers expenses of 319 children by donating in İstanbul and İzmir on 22,000 tons of electronic waste to Paper World Cleanup Day. “Donate, Don’t Waste!”, a campaign by consumption the Educational Volunteers Foundation of 33.3% Turkey (TEGV) in 2019. 5 ALLIANZ TURKEY HIGHLIGHTS OF 2019 As part of our CSR program Allianz 2019 INTEGRATED REPORT Motto Movement, we initiated an GOOD SOCIETY expansive NGO module. 85 Allianz Introduction Turkey employees and agencies About Our Report worked as volunteers in various Message from the Honorary President of the International areas. We reached 1,753 children Reporting Council in 2018 and 2019 as part of Allianz Highlights of 2019 Motto Movement. Allianz Group at a Glance Allianz Turkey at a Glance As part of the 2019 Sustainbility Governance at Allianz Turkey Allianz World Run, we exceeded our Good Environment target of 30,000 km as a team. Good Society In 2019, the YouTube Channel of Allianz Campus started Allianz Teknik was visited by We became the Good Institution Allianz Motto Music was watched to bear fruit. Since 2016, 600 people within 2.5 months. team with the for about 1.1 million hours, while customer complaints have highest number Appendices reaching 13.3 million unique views. decreased by 58%. of runners among the participants of the 2019 İstanbul Marathon, and we collected donations from the highest number of donors. In 2019, we undertook a total 400 people were offered basic We continued to support the of 5,543 hours of volunteering awareness-raising training on classical music artists of the activities. earthquakes and fires at Allianz future, contemporary art and the Teknik. performing arts as part of Sanat@ Allianz (Art@Allianz). 6 ALLIANZ TURKEY HIGHLIGHTS OF 2019 2019 INTEGRATED REPORT Introduction GOOD INSTITUTION IN 2019... About Our Report Message from the Honorary President of the International Reporting Council 30 of our teams Highlights of 2019 started working