Cover Rationale In 2019, Malaysia Airports made progress on many fronts with our initiatives and programmes coming to fruition. Bearing testament to this are our results with passenger movements and revenues achieving new records. Also gaining traction was the commercial reset with non-aeronautical revenues on the rise. We assumed a leadership role within the airport community to make strides in the environmental, social and governance spheres. The cranes on the cover of this Sustainability Report are a symbol of how Malaysia Airports has given wings to our vision and mission, enabling our endeavours to take flight and deliver results to stakeholders. Therefore, ‘Gaining Momentum’ encapsulates our year in 2019. Feedback Malaysia Airports is committed to continuously improve our reporting and we value input from our stakeholders in making these enhancements. Should you have any queries or feedback on this report, please contact us through the below channels: Phone: Address: +603-8777 7000 Malaysia Airports Holdings Berhad Email: Malaysia Airports Corporate Office
[email protected] Persiaran Korporat KLIA, 64000 KLIA, Sepang, Selangor Darul Ehsan, Malaysia Malaysia Airports Holdings Berhad About This Report Environmental Consciousness 6 A Joint Message from our Chairman and Group CEO 51 Waste and Effluent Management 12 2019 Snapshot 53 Carbon Emissions 14 At a Glance 55 Water Management 16 Where We Operate 56 Energy Efficiency 58 Noise Reporting and Governance Creating an Inspiring Workplace 18 Governance and Accountability 21