Kids Nutrition Report Issue 60 2017 Kids Nutrition Report
Case Studies in strategy, marketing and innovation
Published by ISSN 1744-5450
Issue 60 2017
© New Nutrition Business 2017 1 www.new-nutrition.com Kids Nutrition Report Issue 60 2017
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© New Nutrition Business 2017 2 www.new-nutrition.com 3 Kids Nutrition Report Issue 60 2017
Contents
EDITORIAL The case for whole milk is adding up ...... 13
CASE STUDIES MARKETING CASE STUDY Creating lifelong customers from health-oriented moms ...... 4 STRATEGY CASE STUDY School nutrition a “great opportunity” for healthier brands ...... 9 DAIRY CASE STUDY Passion for cheese turns into sweet snacking range ...... 14 START-UP CASE STUDY MySuperFoods maintains steady growth ...... 18 STRATEGY CASE STUDY Success with sneaky vegetables ...... 22 BEVERAGE CASE STUDY Brewing up exotic tea...... 25
Nutrition News ...... 27 New Products listing ...... 30 Important Notice ...... 35 Order Form ...... 39 Subscribe ...... 40
Companies and brands in this Issue
A Cup of Jo ...... 7 Mintel ...... 1 AccelFoods ...... , 4 Monogram Capital Partners ...... 4 AquaBall...... 12 MySuperFoods ...... 1 ,1 , 0, 1 Auckland University of Technology ...... 13 OBE Organic Beef ...... , Baby Center ...... 4 Once Upon a Farm ...... Back to the Roots ...... 12 Ozark Mountain Poultry ...... 11 Bossi Kids Tea ...... , PepsiCo ...... 10 Chickentopia ...... ,11 Safe + Fair ...... 10 Coca-Cola ...... 10 Sargento ...... 14 Cow Candy ...... 14,1 ,1 ,1 Skeeeters ...... 10 DairyFood USA ...... 14,1 Somma Food Group...... ,11,1 Emil Capital Partners ...... 4 Sparkling Ice ...... 10,11 Enjoy Life Foods ...... , Spork & Ladle ...... 20 GreenPurse PR ...... 4, , , , Stew eonard’s ...... , Harris Teeter ...... 4 Stonyfield arms ...... Hasbro ...... 17 Talking Rain...... 10,11 HEB ...... 4 Target ...... 4 Kashi ...... 12 Walmart...... 4 Kellogg ...... 12 Wee Isle Dairy ...... 13 Kidfresh ...... , , 4 Well + Good ...... Kroger ...... 4 Whole Foods Market ...... ,1 , 1 Mind Body Green ......
2 © New Nutrition Business 2017 3 www.new-nutrition.com Kids Nutrition Report Issue 60 2017 Marketing Case Study
Creating lifelong customers from health-oriented moms A pregnancy and new baby often prompts a change in womens’ shopping habits as they focus on giving their baby the best start in life. PR/Communications consultant Lisa Mabe discusses quick-start ideas to help brands to create lifetime customers from new moms. By KAREN RATERMAN. Mothers have always been a driving force behind “These first-time moms represent a window the success of brands and retail outlets. But with of opportunity for both retailers and brands to the emergence of the natural, organic and healthy catch a customer on the cusp of a new life stage products segments, moms, especially new moms, preferably while they are still pregnant, and who have become the ultimate gateway consumer for they can potentially keep as loyal customers for a brands and retailers aiming at this category. There long time to come,” Mabe said. is plenty of data that underscores their importance, ew moms and pregnant women become super according to isa Mabe, founder of reen urse focused on being healthy for their developing infant , a specialty research and public relations and this changes their criteria, not only for the foods consultancy. they eat, but also across product categories, such “Connecting with pregnant and new moms as the chemicals used in clothing they purchase for ( 0 of whom are millennials) is a gateway to a themselves and their infant and the personal care super-motivated type of consumer, many of whom products they use. “Many stop coloring their hair become new converts’ into natural and organic or painting their nails to try to limit the amount of products,” she told Kids Nutrition Report. einforcing potential toxins on their body,” she noted. this idea, the Baby Center’s 01 State of Modern ge doesn’t really matter. “ lthough there is a Motherhood Report noted that of new mothers lot of current focus on millennial moms, I prefer tew eonard stores “ a ract parents with an ama ing e perienceare changing their grocery, food and beverage to that ma es it easier for moms to get through the focus on new moms, whatever age they are,” store even if they have the ids along so it’s not a nightmare” says isa abe. purchase criteria. The biggest change is that they Mabe explained. “They can be , or 4 . The start buying organic. experience they go through in pregnancy and
Source: Stew Leonard Stew Leonard stores “…attract parents with an amazing experience that makes it easier for moms to get through the store, even if they have the kids along, so it’s not a nightmare”, says Lisa Mabe. ©Source: S e eon rd New Nutrition Business 2017 4 www.new-nutrition.com 5 Kids Nutrition Report Issue 60 2017 Marketing Case Study
becoming a mom creates this sort of epiphany that customers in di erent markets. or example, OB is similar no matter what age they are.” Organic Beef in Brisbane, ustralia, did a shop- These trends, along with research Mabe has along to better understand how customers in ubai gathered and her own experiences as a millennial and ew ork perceived their products and their mom, inspired her to put together a list of best presentation in retail outlets, noted C O alene practices and quick-start ideas to help her clients Wray. The company was specifically interested to hone in on these important consumers. Mabe hear if they liked branding on packages of meat, prefers to focus on alternative, personal research and if the package included the most critical methods that she says are more conducive to information. With a small budget for promotional garnering authentic, candid feedback from moms. posts on social media, Wray also wanted to Mabe recently discussed her list with KNR and ensure messaging was focusing on the most eshed out these tactics with examples, tips and critical information regarding the meat, livestock, caveats: production and food safety. “We know that it is near impossible to deliver all this information in one 1. Go shop-along – regularly shop with short snappy promoted post on acebook, so we mothers to understand how they think, used the shop-along research to try to determine behave and buy in your category. Shopping the most important attributes to current consumers with health-conscious moms is by far Mabe’s of our beef in overseas markets.” favourite way to hone in on these consumers for several reasons, noting that it’s fun, useful and 2. Speak directly to moms – produce provides amazing feedback. This can be very Mom-centric content to fuel your website useful for companies experiencing specific issues, and social media. she explained. or example, if the company is Creating content that is of interest to your target seeing declining sales with a specific grocer, say audience seems like a no-brainer. It is also easier Whole oods Markets, it can set up a shop-along said than done, but worth doing well, Mabe said. with women who are already buying their product One of the key returns of producing good content at Whole oods or likely to. “If I am moderating the shop-along, I usually give the customers an assignment like look for a healthy weekday meal’ “People don’t like to be or find something to cleanse your beauty routine,’” she explained. long the way, you can see what preached to but moms want to other products draw their attention, and chat with do a good job, and when they the customer informally on the spot. Shopping fi a pro t t at i ll with these customers can be a temperature check on how products fit into their lifestyle and routine. researched and works, they “ ou can also learn things that will impact the way will latch on to it and become you communicate with customers what blogs they a super advocate.” read, what Instagram feeds they follow,” she said. Mabe recommends that brand managers be involved in the shop-along, but it’s important to use a moderator who feels comfortable relating to customers. roups of between 10 and shoppers is if it is share worthy, it can help fuel website visits work well, and it’s a good idea to allow moms to and social media e orts. Mabe defines shareable shop as they normally would, so they should bring content as information designed specifically for the kids along if they want. moms that is both visual and useful. ddressing s with any market research, there is a tendency questions that new moms have about diet and for customers to tell you what they think you want nutrition in pregnancy or limiting chemicals from to hear, noted Mabe, but, she added, “moms tend products they use can make great checklists that to be more candid and honest in the context of moms will want to share with their friends and shopping there are no other intimidating moms peer group. “Moms like to see well-researched in the room stating they buy all organic or make information that they can trust, and then share it their baby food from scratch.” This is where a with their peers to be a resource and thought leader moderator who relates well to customers is critical. among their friends.” owever, there is a fine line The shop-along can also be valuable in between good content and information that is understanding cultural di erences of mom sermonizing, she added. “ eople don’t like to be 4 © New Nutrition Business 2017 5 www.new-nutrition.com Kids Nutrition Report Issue 60 2017 Marketing Case Study
preached to but moms want to do a good job, and they can relate to. They feel connected to the brand when they find a product that is well-researched because they know the people behind it. It also gives and works, they will latch on to it and become a them a level of trust for the brand, especially when super advocate.” we do educational topics that involve researched Once pon a arm, a San iego-based maker information. They can see we are devoting of cold-pressed, organic baby food has seen the resources and using evidence-based information value of producing mom-centric content from its to make our products and to back the avours and inception. It doesn’t hurt that their blog – called processes behind them, so they feel they can trust Once pon a Blog – is written by company co- us.” founder and mom Cassandra Curtis. Curtis said it covers a variety of topics of interest to moms, 3. Help moms get the weekly shopping from recipes using their fresh baby food to her done – collaborate with retail partners own insights into the challenges of being a mom on in-store programmes to educate and and running your own business. Big topics that got entertain moms. Stew eonard’s, a family- lots of engagement have included “Top 10 tips for owned retail chain, has the right idea on this, Mabe getting your baby to sleep through the night” and said. The stores look like mini versions of isney “Making teething biscuits.” Curtis added that she World with real farm animals, a farmer’s market, gets ideas for the blog from her personal experience cooking classes and Disneyesque animatronic but also by brainstorming with other moms and characters that sing and teach kids about vegetables addressing the questions and comments she gets and good fats. “What they do is attract parents from customers. with an amazing experience that makes it easier for It is well worth the e ort, Curtis noted. “We get moms to get through the store, even if they have the loyalty fromOnce Upon a Farm’s blog covers a variety of topics of interest to moms customers who understand that we are kids along, so it’s not a nightmare. It’s something to comingand founder Cassandra CurHs says it is “well worth the effort.” from an authentic, mom-to mom place that look forward to doing together,” she said.
Once Upon a Farm’s blog covers a variety of topics of interest to moms and founder Cassandra Curtis says it is “well worthSource: u on f rm.com the effort.”
© New Nutrition Business 2017 6 www.new-nutrition.com 7 Kids Nutrition Report Issue 60 2017 Marketing Case Study
That is exactly the point, according to Meghan specific content. But in working with these types of Bell, director of public relations for the Stew media, Mabe suggests getting clear on what their eonard stores, who added, that “being family audience is trained to do. sk them if they have a friendly is a founding tenet of our company.” The particular mom audience and what you can expect stores focus on mostly local and farm-fresh products to see from a sponsored or earned post. Most of and the chain only carries about ,000 products as these blogs have proactively trained their audience opposed to the 0,000 or 0,000 products carried to do certain things, such as use a coupon or demo by other grocers. So the family-friendly attractions a product. and events are a way to make shopping a great Developing good social media plans also takes experience and build relationships with their deep insight into customers, noted OB Organic’s customers, she explained. Wray. That is why she invested in personal research Individual brands can partner with retailers to like the shop-along. “We learnt early on that we make shopping a family-friendly experience by shouldn’t assume that a mum in ubai wants the sponsoring family-oriented events, doing kid- same information about our beef as a mum in ew friendly demos, or anything that involves tasting ork City,” she said. “We need to tailor our social and touching experiences that make shopping fun. media plans to ensure our posts are localized to Companies also can involve their retail partners specific markets and the shop-along research helped in their customer shop-along and share the us achieve this.” information they learn. “ epending on the size of the retailer, they may not have current customer 5. Build a direct relationship to moms – research, so this is helpful, and retailers love that a organize and host mom meetups. Like the supplier went out of the way to add value,” Mabe shop-along, this is another great way to get direct said. information from your core target customers. mom meetup can take on very di erent roles, 4. Be a presence in trusted mom Mabe noted. ou can identify in uential moms, resources – brands should seek editorial not necessarily bloggers, but regular consumers coverage with media outlets that moms, who are good about sharing your messages on read, watch or listen to. While this is marketing social media. Keep the group small, between five 101, it is important to remember that there are now and 10 customers. It is a great way to get specific many sources to reach your target consumers, and information about your products, what they like, it’s important to have a proactive programme for what they don’t and when their loyalty kicks in. getting coverage that really targets this specific mom ou can also give them a first glance at something, audience, Mabe explained. “It’s okay to be excited maybe a new product or packaging. “It makes them about a hit in a mainstream magazine, it can’t hurt, feel special to see something first, and they are more but if the audience is not your exact audience it inclined to share this with their network,” Mabe may not be as great as getting mentioned in a blog said. “ stablishing a mom meetup group is a good with a more focused following.” ook for magazines way to take a quick temperature check to find out and blogs that moms really read. Cup of o (www. how they shop, use products, or test a new idea.” cupofjo.com) is one of many blogs that have mom-
Source: enjoylifefoods.com Enjoy Life makesSource: enjoylifefoods.com sure it has a big presence at events targeting mothers. 6 © New Nutrition Business 2017 7 www.new-nutrition.com Kids Nutrition Report Issue 60 2017 Marketing Case Study
6. Utilize mom experts – work with attend in the S and Canada throughout the year. well-known mom experts (nutritionists, The company also encourages event planners to dieticians, authors and bloggers) to create contact them if they have an event that may be content and advocate for your brand. appropriate. Many companies have done this well, according to Mabe, but Stonyfield arms is worth calling 9. Be an industry presence – implement out. It o ers regular posts from both internal and a thought leadership program to tout your outside bloggers, including featured blogger Sally company’s success in connecting with Kuzemchak, who is a registered dietician, educator moms. ven on the trade side, it pays to have a and mom of two boys, as well as a noted author. strong presence at events discussing the topic of “They use strong in uencers who are quoted marketing to moms, Mabe said. Speaking at events regularly in media that moms read,” she said. like “Marketing to Moms” and other industry trade Other Stonyfield experts include Tania ltmann, shows is a good way to position your company or M , who has blogged about early infant nutrition brand as a thought leader in this area. It never hurts and eating habits, and oanna Murnan, who is to share a few strategies about how you connect a wife, mom, cupcake connoisseur, and fitness with moms and encourage other companies to fanatic, who blogs about her journey for a greener, do so as well, she said. In addition to attending healthier, more well-rounded life. industry events, Mabe suggests taking those calls from trade media and even establishing a CEO blog . everage the in uencers develop sharing ideas with other companies. an in uencer programme to leverage the connections of social media in uencers, 10. Advertising is still important – bloggers, academics, nutritionists and other sponsor content with select media partners experts, who can impact your audience. This who are reaching your consumer audiences. is similar to mom meetups but not necessarily a If you have the budget, paid sponsorships of physical gathering of in uencers, Mabe explained. advertorial and even sampling programs in Brands can develop a network of in uencers of regional and national publications that reach up to around 100 moms, who will share their moms is a good way to solidify your awareness ideas and thoughts from your experts and bloggers among this audience. Mabe also notes the value as well as give feedback about your branding or of sites focusing on content for health-conscious marketing. “These in uencer groups can be a great new moms, millennials and women. “If one of echo chamber or testing ground for new products. my clients had an advertising budget to reach They should be the most passionate advocates for new moms, I would likely recommend healthy your brand you can find,” she noted, adding that lifestyle sites like Mind Body Green and Well + communication with the group can be via email, ood. These sites have the right audience and do surveys, or even physical mail to give them a first a fantastic job of disseminating their content across glance at new things you are doing or to share posts social media. When I conduct shop-along research from your other experts discussing useful topics with moms, they often tell me they learned about a around your brand or product category. new product, new diet, or new book from seeing an article from one of these sites that show up in their 8. Be present at expos and events for your newsfeed on acebook or a photo or video on their key mom audience – participate in industry Instagram feed.” and consumer events about moms or targeting moms. In the case of moms, there are 11. Regular moms count too – create a all sorts of consumer shows and events about health panel of moms to solicit regular feedback and wellness, eating trends, such as gluten free, and and ideas. expos regarding a healthy and green lifestyle for mid all the in uencer groups, bloggers and families. If your product caters to these audiences, experts, it’s important to also remember just regular it is a good idea to have a strong presence at as moms, Mabe added. “ eople get very tied to the many of these events as you can. njoy ife oods, importance of in uencers and social media, but a Chicago-based maker of allergy-friendly and just regular customers can also o er productive, gluten-free foods, has a big presence at many mom- helpful and useful feedback. aving these people on targeted events, Mabe said. To inform customers a regular go-to panel can provide some refreshing about these events, the company has a tab on its insights.” website that shows a calendar of events it will © New Nutrition Business 2017 8 www.new-nutrition.com 9 Kids Nutrition Report Issue 60 2017 Strategy Case Study School nutrition a “great opportunity” for healthier brands Nutritional standards for lunches at schools across the United States have become a political punching bag. But for better-for-you food companies that understand the times, the trends and the varying needs and demands of constituencies ranging from federal bureaucrats to local administrators to kids themselves, there are unprecedented opportunities to land big revenues by supplying the lunch trays of America’s schoolchildren. By DALE BUSS.