TOURIST RESORTS () LIMITED

CITIZENS’ CHARTER

OUR PROFILE

Tourist Resorts (Kerala) Ltd. (TRKL), established under the Govt. of Kerala, is the agency for tourism investment promotion and infrastructure development in Kerala. It was incorporated in August 1989. TRKL is working towards creating various investment, development and partnership models to catalyze growth in the tourism sector. As on March 31, 2010, the paid up share capital of TRKL was Rs 28, 21, 79,200/- and is held up wholly by Kerala Tourism Development Corporation Limited. Further, in view of broadening its areas of operation, , vide order G.O. (MS) No. 37/2010/TSM dated 23-02-2010 decided to restructure TRKL as ‘Kerala Tourism Infrastructure and Investment Company Ltd’ and the restructuring process is in progress.

OUR KEY OBJECTIVES

• To start, operate and promote establishments, undertakings and enterprises of any description whatsoever which in the opinion of the company are likely to facilitate or accelerate the development of .

• To purchase, acquire and take over from time to time all or any of the assets and liabilities of the Kerala Tourism Development Corporation Limited, Tourism Department, Industries Department or any other department or company owned by the Government of Kerala together with all or any of the rights on such terms and conditions as the Board shall approve and to enter into such agreement or agreements as the Board shall think fit.

• To own, operate, acquire by purchase or donation or in exchange lease or rent, land, buildings, equipments, hotels, motels, restaurants, rest houses, shops, holiday and health resorts, golf courses, tennis and all other sport establishments, outdoor as well as indoor including fishing, sea bathing, theatres, amusement parks, swimming pools etc. for the purpose of developing tourism. • To promote and operate schemes for the development of tourism in Kerala for that purpose to prepare and get or caused to be prepared reports, blue prints, statistics and other information

OUR MAJOR ACTIVITIES

Our broad areas of activities are broadly segmented into the following:

• Joint Venture Companies

o TRKL has been able to enter joint venture agreements with industry majors like Taj & Oberoi, Hotels of India. The Joint Venture Company with Indian Hotel Company Ltd. of Taj group under the name Taj Kerala Hotels and Resorts Ltd (TKHRL) is currently operating hotels at , & .

• PPP Model Projects

o The consistent growth of tourism sector in Kerala and consequent growth in inflow of tourists in the state creates an infrastructure gap and hence need for developing new viable projects in the sector. By utilizing unutilized land under the Government and combining the strengths of the Government and Private sector, large scale tourism projects on Public-Private –Partnership (PPP) mode are being planned by TRKL. As part of this, activities for setting up of large scale tourism projects on PPP mode are being taken up now at Veli and Varkala in Thiruvanathapuram. More projects on this at other places are also on the anvil.

• Government Owned Projects

o Tourism Based Public Infrastructure Projects: TRKL is engaged in developing tourism based public spaces at various places in Kerala. The projects implemented by TRKL under this category are,

 Saraovaram Bio Park,  Overbury’s Folly,  Sea View Park, Thalassery  Centenary Park, Thalassery

On commissioning, the projects were handed over to Destination Management Councils (DMC)/DTPC for day to day maintenance and management. The works of conservation of Thali Temple premises at Kozhikode is in the final stage.

• SAPARYA (Synergizing Actions through Participatory Approach) Tourism Project

o SAPARYA is a pioneering effort of Kerala Tourism for mapping and developing the tourism resources of a destination, for comprehensive development, through participatory approach. The project put forwards a bottom up approach in participatory planning and development involving inclusive community sensitization and consultation at the LSGI level and also with NGOs, Institutions, Travel – Trade & Hospitality Industries, Experts, Local People etc. This unique approach will help in creating and developing new tourism projects and untapped destinations within Kerala thereby opening new revenue and growth opportunities for the state. The unique proposition of overall development of the destination through tourism by integrating other sectors like Agriculture, Fisheries, Traditional industries etc. by linking them to tourism through products like village life experiences etc. and optimum utilization of Government Resources through integrated development planning can bring in huge rewards to the state. The pilot phase is being implemented in selected regions in , , and districts.

• Ente Naadu Resident Entrepreneur– Non Resident Keralite(RE-NRK) Partnership Projects o “Ente Nadu Pravasi Koottayma” was organized and conducted at the International Convention Centre, Hotel Le’ Meridian, on 23 rd December 2008 to provide a conducive platform for NRKs and resident entrepreneurs to meet and start new business ventures. TRKL was designated as the nodal agency for conducting the meet. The meet acted as an initial stepping stone for this. Subsequently, a web based platform – www.trkl.in was developed and hosted to provide, a permanent platform for investment facilitation that provides opportunity to,

i. Submit projects for facilitation ii. View projects in the Project Bank iii. Schedule meetings among Entrepreneur/ Investor/TRKL iv. Understand about tourism infrastructure opportunities and access tourism related information

WEBSITE

For more details about the company, its area of activities and other details, please visit our website www.trkl.in .

FEEDBACK & GRIEVANCES

We welcome comments from our citizens to help us make our services better. Feedbacks including complements, suggestions and complaints are welcome as they help us to improve our services.

Should you wish to provide feedback including any complaints about our services, you may contact the following officers:

1. Managing Director Tourist Resorts (Kerala) Ltd. TC 14/1364, Paris Road Bakery Junction

Tel: 0471 2336233 Fax: 0471 2336433 Email: [email protected]

2. Shri. A Unnikrishnan General Manager Tourist Resorts (Kerala) Ltd. TC 14/1364, Paris Road Bakery Junction Thiruvananthapuram

Tel: 0471 2336233 Email: [email protected]

Public Information Officer

Shri. K Vinod Kumar Project Manager Tourist Resorts (Kerala) Ltd. TC 14/1364, Paris Road Bakery Junction Thiruvananthapuram

Tel: 0471 2336233 Email: [email protected]

Appellate Authority

Managing Director Tourist Resorts (Kerala) Ltd. TC 14/1364, Paris Road Bakery Junction Thiruvananthapuram

Tel: 0471 2336233 Fax: 0471 2336433 Email: [email protected]