HNA Group Social Responsibility Report HNA Group Sharing Happiness HNA Group CSR Report 2014 2014 HNA Group Co.,Ltd. TEL: 0898-66739906 FAX: 0898-66798976 E-MAIL: [email protected] Report download HNA Group HNA Group microblog WeChat CONTENTS Message from the Chairman 02 Dedicated Customer Service 28 HNA Businesses and Brands 04 Building a Better Future through “One 07 Inclusive services 30 Belt, One Road" Customer-oriented innovations 32 Enhancing customer satisfaction 33 Putting into Practice the New 10 Commercial Civilization Make the World a Greener 36 Caring for Society 42 Place Developing a sharing economy 12 Exploring New Corporate 44 'Green HNA' strategy 38 Building a Chinese brand 13 Philanthropy Models Reducing ecological footprint 38 Spreading"boundless kindness” 14 Poverty alleviation 46 Practicing green development 40 Social Responaibility Goverance 18 Disaster relief 48 Education assistance 48 Global citizenship 50 Making Work more Enjoyable 22 Development starts with people 24 Diversity and equal opportunity 24 Continuous Improvement Plan 52 Building a 'participatory' enterprise 26 Index 53 Work-life balance 26 Continuous Improvement Plan 54 About This Report 56 02 | HNA Social Responsibility Report Putting into Practice the New Commercial Civilization | 03 Healthy and rapid China and ASEAN countries. charitable causes. development under China’s With its site selection finalized, the new HNA Brightness Action scaled new New Normal Model airport in Sanya will contribute to the heights in 2014. Marking the 10th The Group posted total revenue creation of an enormous free-trade area, anniversary of the program, 538 local Message from the Chairman of nearly RMB150bn in 2014, with connecting countries and regions along residents in Ganzi (Sichuan) and innovations carried out energetically by the coasts of the South China Sea. As a Nangqian and Banma in Qinghai the subsidiaries in different industries, leading enterprise in Hainan, HNA will underwent cataract surgery to give them and major progress achieved on various adhere to the development concept of back their sight. Over 8,000 people were fronts. Hainan Airlines was awarded 5-Star being geared toward ASEAN, reinforcing involved in this major event, and the Airline rating by Skytrax for the fourth development with Japan and South working group travelled nearly 2,000 consecutive year, and ranked eighth Korea, while attending to South Asian km, making it the largest HNA Brightness safest airlines in the world by JACDEC countries’, and continue to serve the Action events to date. in 2014, making it the only Chinese needs of One Belt, One Road”. Ultimately, In addition, in the aftermath of Typhoon mainland airline in the Top-Ten list. this will help make HNA the ‘pivot in the Rammasun, HNA carried out rescue HNA Holdings made solid progresses sky’ for the development of the Maritime efforts, mobilizing our emergency st on all major projects – development of Silk Road of the 21 Century. response capabilities: 120 tons of relief the new airport in Sanya and the Airport supplies were delivered from outside Industrial Park has entered the fast track Eco-friendly and sustainable Hainan, with a donation of RMB30mn; and other key projects, such as the development of the HNA Group the Group organized a campaign called expansion of Haikou Meilan International Strategically positioning itself as a ‘Straighten the trees and clean our city’ Airport and CBD construction in champion of the green lifestyle, a green which was joined by thousands of HNA Dayingshan, progressed smoothly last service provider, a green industry employees, for a total of 9,000 ‘person year. leader and a pioneer of eco-friendly times’ (the number of times an HNA Bohai Leasing, a subsidiary of HNA development, HNA has introduced employee has taken part in a volunteer Capital, acquired Cronos, the eighth several energy conservation initiatives activity). Overall, the HNA Group largest container-leasing company in the to minimize its own carbon footprint actively promotes voluntarism and has over 3,500 registered HNA volunteers. In world . In one fell swoop, it became the across different business segments, 2014, more than 100 volunteer service largest container-leasing company in the ranging from aviation and airports, to events were conducted involving world. hotels and logistics. In March 2014, Hainan Airlines officially launched its participants of nearly 24,000 person- Through the creation of Guilin Airlines energy management system certification times and a total of 135,000 hours of and Tourism Group, HNA Tourism project, revamping all production volunteer service. developed an innovative tourism and business processes to optimize business model, integrating aviation and Chen Feng energy consumption performance. As a Chinese company with a growing tourism services. Business transformation The certification was completed on 22 global influence, we are dedicated progressed at HNA Logistics, driven The Chairman of HNA Group January 2015 – making it the first aviation to providing excellent products and by the RMB12 billion private A-share company to obtain energy management service to customers worldwide, placement of Tianjin Tianhai Investment system certification in the Chinese civil and have high ambitions in this area. In 2014, the world witnessed many socioeconomic, political and cultural conflicts and challenges across all human society. The traditional (Tianjin Tianhai Marine Shipping) and aviation industry. Looking ahead, HNA hopes to gain economic growth model was constrained by a host of problems; and economic issues seemed intractable. In addition, an increasing the listing of HNA Sinosun Logistics on economic influence as a world-class the New Third Board. number of religious conflicts led to an upsurge in terrorist activities, and global security has deteriorated daily. Humanity now stands at a Enhancing the HNA brand image enterprise and, more importantly, create crossroads. a brand new commercial civilization Building an open service as a responsible corporate citizen At the same time, the Chinese economy has entered a phase of “New Normal” development. In the face of growing complexity in the HNA has always been committed to the by innovating traditional commercial industry centered on “One Belt development of Chinese society giving culture and the existing mode of external environment, the HNA Group made vigorous efforts to adapt itself to China’s ‘New Normal’ social environment, following the ,One Road” back to the local communities. Since its socioeconomic development. financial crisis of 2007-2008 and the aftermath of the 2008–2012 global recession. We are doing this through business adjustments and In line with the national “One Belt, One founding in 1993, the HNA Group has Road” initiative, the Group implemented transformation, and performing our social responsibilities conscientiously in line with our mission – to be a practitioner of the Buddhist donated an aggregate of over RMB900 swift deployments in 2014 and achieved principles of compassion, altruism and wisdom, and a creator and disseminator of the New Commercial Civilization; a global economy million to various charitable causes. Up very encouraging results: the launch working in harmony. to 2014, the Group organized a series of Urumqi Air consolidated the bond of charity campaigns including ‘HNA between the European and Asian Brightness Action’; ‘HNA Wells for Acid mainland; the inception of Fuzhou Areas’; ‘HNA Treasure Island Scholarship Airlines serves as a key air traffic hub and Grants’, ‘HNA I-Run’: ‘HNA Send across the Taiwan Strait; plus Guangxi Love Home’ and ‘HNA Home Subsidy Beibu Gulf Airlines (GX Airlines) came for Samaritans’, and donated more into operation in Guangxi and is well on than RMB80 million in 2014 alone to track to become the bridge between The Chairman of HNA Group 04 | HNA Social Responsibility Report HNA Businesses and HNA Brands | 06 HNA Businesses and Brands A fleet of 541 aircrafts 天津渤海租赁 海航通汇保险 >680 international and domestic air routes 海航资本投资 Annual passenger carried >68 million 9 airports HNA HOLDINGS > domestic and 440 HNA CAPITAL OTHER RELATED overseas hotels HNA TOURISM BUSSINESS 151 travel service HNA AVIATION outlets HNA LOGISTIC 海航国际 >330 retail outlets >40 vessels 香港国际金融服务 Overseas investment 海南海航航空进出口 海南集团财务公司 in 11 countries and regions 海航高尔夫 >7000 overseas employees 07 | HNA Social Responsibility Report 08 | HNA Social Responsibility Report BuildingBuilding a Better a Better Future Future through through “One “One Belt Belt, and One Road” | 09 Moscow Guilin Airline and Tourism Group: Boosting tourism and trade Building a Better Future through “One Belt, businesses in Southwest China Urumqi Air: Fueling the take-off of the Silk Road One Road" On 18 June, 2014, the HNA Group signed a strategic cooperation Acquisition of myTECHNIC and myCARGO as a “relay station” Economic Belt Leveraging our multi-industry resources, HNA is actively involved in agreement with Guilin Municipal Government to sponsor the in the Middle East the development of open service enterprises, centered on key areas of Rotterdam Urumqi Air, the first local airline operator in the city, establishment of Guilin Airlines and Tourism Group Co., Ltd. The development under the “One Belt, One Road” framework. company will facilitate the development of local tourism and air In November 2010, HNA acquired the Turkish company, was officially launched into operation as a subsidiary logistics industries in Guilin, aiming