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LEGISLATIVE COUNCIL STANDING COMMITTEE ON ESTIMATES AND FINANCIAL OPERATIONS 2017-, 8 ANNUAL REPORTS QUESTIONS PRIORTO HEARINGS DB 09 On b b I Public Transport Authority of Western Australia ,S, <3, <3 ~ * ", Q .J The Committee asked: F N a 5 1.01' ?' . I','J11 .,,,, Ul I @ I. How frequently do you review your ^ *. ,;* ^* (a) key performance indicators iZ aZ SL Answer: Key Performance Indicators (KPl) are monitored on a daily, weekly and . monthly basis in terms of system performance (eg bus, train, ferry, patronage, infrastructure performance, complaints, commendations). In terms of reviewing whether the KPls are appropriate and warrant modification or whether new ones are required, this is considered every quarter by the Public Transport Authority (PTA) Executive. (b) key performance indicator targets? Answer See answer provided at part (a). 2. When were your key performance indicators last reviewed? Answer: .-.. August 2018. 3. Can you provide any documentation from your last review of your key performance indicators? Answer: See attachments I and 2. 4. Can you list any new key performance indicators for this year? Answer t School Bus Services reliability: Satisfaction with School Bus availability at arrival/departure time; and School Bus Services reliability: Drop off no less than 10 minutes before school starts and pick up within 10 minutes of school ending. 5. In relation to credit and debit card payments (a) Do you allow a person to pay for goods and services with credit or debit card Answer: Yes (b) If so, when a person pays a fee or fine by credit or debit card (i) What surcharge do you apply to process that card payment Answer: PTA does not apply a surcharge to card payments, .
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