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Public Transport Authority of Western Australia for the Year Ended 30 June 2020

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Public Transport Authority of Western Australia for the Year Ended 30 June 2020 Annual Report 2019-20 To the Hon. Rita Saffioti MLA Minister for Transport In accordance with section 63 of the Financial Management Act 2006 (WA), I submit for your information and presentation to Parliament, the annual report of the Public Transport Authority of Western Australia for the year ended 30 June 2020. It has been prepared in accordance with the provisions of the Financial Management Act and any other relevant written law. Peter Woronzow Acting Chief Executive Officer About this report Indicators of success in achieving the first of these outcomes are based on patronage and This annual report covers the performance of service provision, accessibility, reliability, customer the Public Transport Authority (PTA) and our satisfaction, safety and cost efficiency. operating areas. We fulfil our reporting obligation by identifying the relevant strategic outcomes and our For the second outcome, success results from contribution to them in 2019-20 through: quality management of the railway corridor and residual issues of the rail freight network, which • Operational reports that summarise the was leased to private sector operators in 2000. performance of our services and business activities. Refer to the key performance indicators. • Governance and compliance reports. • Audited key performance indicators. Acknowledgement of Country • Audited financial statements. The PTA acknowledges the traditional custodians Performance management framework throughout Western Australia and their continuing connection to the land, waters and community. We To honour the Government’s vision for Western pay our respects to all members of the Aboriginal Australia, the PTA has targeted two outcomes: communities and to Elders past, present and emerging and commit to building a brighter future • An accessible, reliable and safe public together. transport system • Protection of the long-term functionality of the rail corridor and railway infrastructure This artwork was created by Aboriginal graphic designer, Justine Kinney, as part of the PTA’s 2018-20 Reconciliation Action Plan. Contents Chief Executive Officer’s message 4 2.4.4 Network maintenance and upgrades 39 2.5 PTA - Our people 43 Managing Director’s overview 6 Case Study: Forrestfield-Airport Link tunnelling complete 47 1. Corporate snapshot 8 3. Governance and compliance 48 1.1 Organisational profile 9 3.1 Bus safety 49 1.2 Organisational structure 10 3.2 Rail safety 49 1.3 Financials at a glance 12 3.3 Occupational safety, health and injury Case Study: COVID-19 13 management 52 2. Operational report 14 3.4 Internal Audit and Risk management 54 3.5 Freight corridor lease agreement 2.1 Our services 15 compliance 55 2.1.1 Metro (Transperth) 15 3.6 Other legal and policy requirements 56 2.1.2 Regional (Transwa) 20 3.7 Other governance and financial 2.1.3 Regional (TransRegional) 22 disclosures 58 2.1.4 School Bus Services 23 3.8 Independent Auditor’s Report 60 2.2 Fares and other revenue 26 3.9 Key performance indicators 64 2.2.1 Metro 26 3.10 Audited KPI report 69 2.2.2 Regional 28 Case Study: METRONET 87 2.3 PTA in the community 29 4. Financial statements 88 2.3.1 Customer satisfaction 29 2.3.2 Passenger safety and security 30 Financial report 90 2.3.3 Accessible services 31 Glossary of terms 158 2.3.4 Communication with our customers 33 2.3.5 Environment and sustainability 33 2.4 Infrastructure delivery 34 2.4.1 Planning for the future 34 2.4.2 Major projects 36 2.4.3 Office of Major Transport Infrastructure Delivery 38 It is my pleasure to present the Public Transport Authority’s Annual Report 2019-20. The 2019-20 financial year has been one With restrictions now easing, WA is focused quite unlike any other. The COVID-19 on economic recovery. The Transport pandemic presented the world with Portfolio partners – the Department of a unique and pressing challenge in Transport (DoT), the Public Transport cooperation, adaptability and resilience. Authority (PTA), Main Roads Western The situation evolved rapidly; in February, Australia (Main Roads), METRONET, the 168 leaders from across the Transport Portfolio Strategic Projects Office and the Portfolio came together at the 2020 Westport Taskforce – will play a leading role Portfolio Leadership Forum. As one in revitalising the State’s economy through extended team, we identified opportunities the delivery of infrastructure projects. to improve transport outcomes for the State. This forum ensured the Portfolio To achieve this, the Office of Major was well-positioned to support the State Transport Infrastructure Delivery (OMTID) with its economic recovery. In early March, was established as a new Portfolio office the Transport Portfolio supported Perth in May 2020. OMTID is responsible for Festival and other government agencies in delivering infrastructure projects valued at staging the successful Highway to Hell AC/ more than $100 million, and comprises DC tribute concert, attended by more than teams from both the PTA and Main Roads. 150,000 people. Only weeks later, Western Many of the PTA’s METRONET projects are Australia closed its borders to international being transitioned to OMTID for delivery, and interstate visitors, people were asked including the Thornlie-Cockburn Link, to avoid leaving their homes, and entire the Yanchep Rail Extension, the Morley- industries were forced to close. Ellenbrook Line, the Bayswater Station Upgrade Project and the Byford Rail Yet, in this time of adversity, Western Extension. OMTID’s united approach will Australians banded together and adhered capitalise on the synergies created by the to strict hygiene and social distancing multiple points of intersection of many of regulations. This enabled the State to the projects, with the aim of facilitating and navigate through the pandemic and relax expediting their delivery. its COVID-19 restrictions sooner than most other places in Australia, and indeed, Speaking of METRONET, 2019-20 marked the world. I have felt a sense of pride and some major milestones in its program of gratitude to be a Western Australian during projects. Tunnelling for the Forrestfield- this time. Airport Link was completed with the breakthroughs of tunnel boring machines I am also proud of the Transport Portfolio’s (TBMs), Grace and Sandy, near Bayswater dedicated employees, who responded Station. Planning for the Morley-Ellenbrook to the COVID-19 situation quickly and Line was completed, and the project effectively by implementing additional was added to Infrastructure Australia’s health and safety protocols to protect both Infrastructure Priority List. Several frontline workers and customers. Alternative METRONET procurement processes are methods of delivering important services being fast-tracked to assist the post- were rolled out, or in rare instances, pandemic economic recovery. temporarily closed to ensure the safety of our customers and employees. Chief Executive Officer’s message message Officer’s Chief Executive 4 | Public Transport Authority Annual Report 2019-20 Introduction | 5 Transport has been, and continues to be, a I am proud of the achievements of the major focus of the State Government, with Transport Portfolio in 2019-20. More now more than $8 billion of funding allocated to than ever, connected and efficient transport transport projects over the next four years. networks and supply chains are critically Furthermore, 24 road and maritime projects important. I am honoured to be leading worth $140 million are being expedited to the Transport Portfolio at this time, and I support the COVID-19 economic recovery thank all employees for their hard work and through a new State-wide Construction commitment in delivering the best transport Panel Contract. These projects are predicted outcomes for our customers and the State. to support more than 1,000 local jobs. Additionally, Main Roads is fast-tracking the For more examples of collaboration in action, tendering process for 11 major road projects you may be interested in reading our Transport worth $2.37 billion, estimated to support a Portfolio companion publication, Connecting further 13,000 jobs. Long-awaited projects People and Places 2019-20. such as the Bunbury Outer Ring Road, Given the way we have responded to the Fremantle Traffic Bridge, Tonkin Highway Gap challenges of such an unusual year, I have project and Mitchell Freeway extension will confidence looking forward to 2020-21. vastly improve connectivity and travel times. I believe that it will be a positive and exciting The Westport Taskforce is also looking to year for the Transport Portfolio and Western support long-term economic development Australia more broadly. by investigating the port and supply chain Sincerely, infrastructure required to meet freight demand for the next 50 years and beyond. Westport submitted its Stage 2 Report to Government in early 2020 for consideration, which contained the Taskforce’s recommended future container port and supply chain options for Perth. Peter Woronzow The new independent body, Infrastructure Acting Chief Executive Officer Western Australia (IWA), launched in July 2019, is also advising the Government on strategic, long-term infrastructure planning. Future transport initiatives to support flourishing communities and industries are a major feature in IWA’s inaugural discussion paper released in June 2020. There has truly never been a better opportunity for the Transport Portfolio to influence the future of our State and play a major role in our economic and social prosperity. On behalf of the Government and the Transport Portfolio, I would like to acknowledge Richard Sellers for his leadership as the Director General – Transport until his secondment to the role of Director General for the Department of Jobs, Tourism, Science and Innovation for 12 months in March this year. 4 | Public Transport Authority Annual Report 2019-20 Introduction | 5 Though there were lots of positives about 2019-20, in particular significant progress on the Forrestfield-Airport Link and other METRONET projects, any review of the year is dominated by one thing: COVID-19 hit us really hard.
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