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Annual Report 2018-19 to the Hon

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Annual Report 2018-19 to the Hon Annual Report 2018-19 To the Hon. Rita Saffioti MLA Minister for Transport In accordance with section 63 of the Financial Management Act 2006 (WA), I submit for your information and presentation to Parliament, the annual report of the Public Transport Authority of Western Australia for the year ended 30 June 2019. It has been prepared in accordance with the provisions of the Financial Management Act and any other relevant written law. Richard Sellers Chief Executive Officer About this report This annual report covers the performance of the Public Transport Authority (PTA) and our operating areas. We fulfil our reporting obligation by identifying the relevant strategic outcomes and our contribution to them in 2018-19 through: • Operational reports that summarise the performance of our services and business activities. • Governance and compliance reports. • Audited key performance indicators. • Audited financial statements. Performance management framework To honour the Government’s vision for Western Australia, the PTA has targeted two outcomes: • An accessible, reliable and safe public transport system • Protection of the long-term functionality of the rail corridor and railway infrastructure Indicators of success in achieving the first of these outcomes are based on patronage and service provision, accessibility, reliability, customer satisfaction, safety and cost efficiency. For the second outcome, success results from quality management of the railway corridor and residual issues of the rail freight network, which was leased to private sector operators in 2000. Refer to the key performance indicators. About this artwork Created by local Aboriginal graphic designer, Justine Kinney, the artwork on this page is part of the PTA’s 2018-20 Reconciliation Action Plan. The iconography scattered throughout the document uses track imagery to depict what we are hoping to achieve. Acknowledgement of Country “The PTA acknowledges the traditional custodians of all Aboriginal lands where we operate. We pay our respects to the Elders of these regions, past, present and future.” Contents About this report 02 2.3.5 Environment and sustainability 42 Contents 03 2.4 Infrastructure delivery 46 Chief Executive Officer’s message 04 2.4.1 Planning for the future 46 Managing Director’s overview 06 2.4.2 Major projects 52 1 Corporate snapshot 08 2.4.3 Network maintenance and upgrades 53 1.1 Organisational profile 09 2.5 Our people 56 1.2 Organisational structure 10 3 Governance and compliance 62 1.3 Cases in point: 2019 spotlight 12 3.1 Bus safety 63 1.4 Financials at a glance 14 3.2 Rail safety 63 2 Operational report 16 3.3 Occupational safety, health and 2.1 Our services 17 injury management 66 2.1.1 Metro (Transperth) 17 3.4 Risk management 67 2.1.2 Regional (Transwa) 24 3.5 Freight corridor lease agreement 2.1.3 Regional (TransRegional) 27 compliance 68 2.1.4 School Bus Services 30 3.6 Other legal and policy requirements 68 2.2 Fares and other revenue 33 3.7 Other governance and financial 2.2.1 Metro 33 disclosures 72 2.2.2 Regional 35 3.8 Independent Auditor’s report 74 2.3 PTA in the community 36 3.9 Key performance indicators 78 2.3.1 Customer satisfaction 36 3.10 Audited KPI Report 82 2.3.2 Passenger safety and security 37 4 Financial Statements 104 2.3.3 Accessible services 40 Financial Report 105 2.3.4 Communication with our customers 41 Glossary of terms 160 Chief Executive Officer’s message I am pleased to present the Public Transport Authority’s annual report for 2018-19. Underpinning the achievements detailed in this Despite the changing fabric of WA, the report and those of the PTA into the future is our fundamentals of public transport remain true responsibility to work with our portfolio partners, – it is the ultimate social enabler for people from the Department of Transport and Main Roads all backgrounds and of all abilities. As a portfolio, Western Australia, to plan and deliver transport we are committed to ensuring that the State’s solutions for the prosperity of WA. Together, we transport services are accessible for every have made excellent headway on a number of member of the community. Every day we play a key priorities in 2018-19 ranging from smaller significant and vital part in the lives of hundreds policy, process and customer service of thousands of people, and the PTA is working improvements to large-scale transformational hard to ensure every passenger can travel infrastructure projects – all delivering huge independently. benefits for the community. This year we reached an important milestone: Record State and Federal Government The entire Transperth bus fleet is now fully investment in critical road and rail infrastructure accessible, joining Transperth ferries and trains, across WA in 2018-19 reaffirmed the significance and Transwa road coaches. of the projects we deliver and the importance of All Transperth and Transwa services, information, continuing to work together as a portfolio. infrastructure and ticketing systems are designed Investment drives jobs and opportunities for all or are being progressively upgraded to meet the Western Australians, and allows us to focus effort needs of all community members as we strive to on things that are very important to the PTA and ensure we provide services to WA’s diverse the Transport Portfolio – putting community community in a fair and non-discriminatory manner. outcomes front and centre. It’s not just the physical infrastructure that The transformative Forrestfield-Airport Link facilitates these journeys; it’s also our staff. project has set new standards for real targets in Passionate, driven and highly capable, PTA staff Aboriginal employment and spend with Aboriginal work tirelessly to improve the experience for business, with 62 Aboriginal employees engaged passengers whether on our networks or behind and $13.4 million worth of contracts already the scenes. This is evident in the results from the awarded to Aboriginal businesses. These results, 2019 Transperth and Transwa passenger combined with the long-term commitment to satisfaction surveys, and again supported by the embed genuine engagement with the Aboriginal national consumer research company, Canstar, community as part of the project, are testament declaring the Transperth train system the best in to the PTA’s efforts and I am enthusiastic about Australia for the sixth consecutive survey over the opportunity to set new benchmarks as work eight years. progresses. 04 Public Transport Authority Annual Report 2018-19 Chief Executive Officer’s message Through actively recruiting youth and indigenous Improving transport across our State is vital people, ensuring our services can be accessed – for our quality of life and our economy by all and playing a role in the continuing – and a transformation is certainly under way development of the communities in which we with the work being undertaken across the operate, it’s clear that the true measure of the portfolio. We’ve already come a long way and PTA’s success is not weighted on construction there’s plenty more to do. projects alone, but on our willingness and ability Examples of how the Transport Portfolio is to give back. working together on significant transport As the world around us becomes more projects are highlighted in the 2018-19 connected through rapid advances in technology, Connecting People and Places publication. the way we deliver information to our passengers Connecting People and Places also provides must also evolve and adapt. an overview of the portfolio’s operations and the objectives, trends and influences guiding our The next generation Transperth app was work in the future. launched this year, making catching public transport in Perth even easier. GPS trackers have As Chief Executive Officer, it is a privilege to been installed in all 1481 of Transperth’s lead the PTA and have the opportunity to metropolitan buses, so passengers using the app showcase some of our achievements over can tell when their bus is due to arrive and where the past 12 months. it is on its journey. I look forward to what I’m sure will be another There’s no doubt the app served customers well productive year for transport in WA in 2019-20. during the AFL season, with Transperth carrying 182 per cent more passengers on match day, since the move to Optus Stadium. This year marked the first anniversary of the opening of Optus Stadium and showed what our public transport system is truly capable of. Optus Stadium attendees boarded Transperth bus Richard Sellers and train services more than 2.8 million times Chief Executive Officer in the first year, with about 76 per cent of all event attendees using a bus or train as part of their visit. While taking a train or bus to a special event is growing in popularity, the PTA also turned its focus to increasing patronage more generally. A new campaign was launched to attract new and lapsed users to consider public transport in the mix of their transport options. Public Transport Authority Annual Report 2018-19 05 Managing Director’s overview In last year’s annual report I said that, though our patronage figures - the yardstick by which public transport organisations are primarily judged - had not gone up, we were hopeful that the recent slide had been arrested. This proved to be so. I am pleased to report that They will have found that public transport is patronage has risen for the first time since 2014- actually great - we achieve our KPI of clearing 15, adding more than 1.6 million to 141,454,423 the stadium precinct in an hour or quicker; even in 2018-19. Though it’s only a tick over one per with maximum-capacity crowds - so that they cent higher than 2017-18, we’ll gladly take it are more likely to try regular mid-week services – it’s the best increase since 2012-13, when as well.
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