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RFP Recreation of AOF.Pdf IDBI BANK LTD RFP For OS Vendor Bid to be submitted (dropped) personally by authorized representative of the respective Bidder. REQUEST FOR PROPOSAL (RFP) DOCUMENT REQUEST FOR SELECTION OF OUTSOURCING VENDOR TO PROVIDE COLLECTION(PICK-UP) & SUBMISSION(DROP) SERVICES FOR RE-CREATION OF DOCUMENTS Bid document may be downloaded from Bank’s Website www.idbi.com Date of commencement of issue of bidding documents - To be uploaded on December 11, 2019 website Cost of Physical copy of bidding Rs. 1000/- (Rupees One Thousand Only) document (Non-Refundable) in the form of demand draft/ pay order (Non refundable) from an Indian scheduled bank in favor of ‘IDBI Bank Limited’, payable at Mumbai. Last date for submission of pre-bid December 16, 2019 queries (only through e-mails) E-mail address: [email protected] [email protected] Earnest Money Deposit (EMD) Rs. 100000/- (Rs. One lakh only ) Date and place of Pre bid meeting December 17, 2019 at 1600 hrs Zonal Office, IDBI Bank Ltd., 2nd Floor, IDBI House, Unit IX, Janpath, Bhubaneswar. Last date of the submission of Bid December 26, 2019 at 1600 hrs Place of submission of bid envelop Bids in sealed envelope to be dropped into a sealed Box kept at Zonal Office, IDBI Bank Ltd., 2nd Floor, IDBI House, Unit IX, Janpath, Bhubaneswar. Date & Time of opening of Technical bids December 26, 2019 at 1730 hrs Page 1 IDBI BANK LTD RFP For OS Vendor Date & Time of opening of Financial bids To be intimated later Note: 1) This Document is not transfereable; 2) If a holiday is declared on the dates mentioned above, the bids shall be received /opened on the next working day at the same ti me specified above. 3) No queries will be entertained after the date and time mentioned in this schedule. 4) This bid document has 130 pages. 5) If any bidder qualifies under MSME category – NSIC and Udyog Aadhar Memorandum, RFP document shall be given free of cost as well as exempted from payment of EMD, on submission of requisite supporting certificates. Page 2 IDBI BANK LTD RFP For OS Vendor DISCLAIMER The sole purpose of this Request for Proposal (RFP) is to assist IDBI Bank Ltd. (IDBI Bank) for selection of Outsourcing Vendor (“OS Vendor”) to carry out re-creation of Account Opening Form (“AOF”) , Know Your Customer (“KYC”) related documents collection (pick-up) and submission(Drop) services between IDBI Bank Customer and respective branches of IDBI Bank. The information contained in this RFP document or information provided subsequently to the bidder (s) or applicant whether verbally or in documentary form, by or on behalf of IDBI Bank is provided to the bidder(s) on the terms and conditions set out in this RFP document and all other terms and conditions, subject to which such information is provided. The RFP is not an agreement and is not an offer or invitation to offer by IDBI Bank to any parties, other than the applicants who are qualified to submit the bids (“Bidders” or “OS Vendor”). The purpose of this RFP is to provide the Bidder (s) with information to assist the formulation of their proposal. This RFP does not claim to contain all the information, which each Bidder may require. Each Bidder should conduct its own investigation and analysis and should check the accuracy, reliability and completeness of the information in this RFP and wherever necessary obtain independent advice. IDBI Bank makes no representation or warranty and shall incur no liability under any law, statute, rules or regulations as to the accuracy, reliability or completeness of this RFP. The information contained in the RFP document is selective and is subject to updating, expansion, revision and amendment. It does not, and does not purport to contain all the information that a Bidder may require. IDBI Bank does not undertake to provide any Bidder with access to any additional information or to update the information in the RFP document or to correct any inaccuracies therein, which may become apparent. IDBI Bank reserves the right of discretion to change, modify, add to or alter any or all of the provisions of this RFP and/or the bidding process at any time, without assigning any reasons whatsoever. Such change will be intimated to all Bidders. Any information contained in this document will be superseded by any later written information on the same subject made available to all recipients by IDBI Bank. IDBI Bank may in its absolute discretion, but without being under any obligation to do so, update, amend or supplement the information in this RFP. It may be noted that notice regarding corrigenda, addendums, amendments, time-extensions, clarifications, response to Bidders’ queries etc., if any to RFP, will not be published through any advertisement in newspapers or any Page 3 IDBI BANK LTD RFP For OS Vendor other media. Prospective Bidders shall regularly visit Bank’s website, www.idbi.com for any changes / development in relation to this RFP.Bids not satisfying the procedure prescribed in the tender document will be treated as invalid and rejected summarily. IDBI Bank reserves the right to reject any or all the bids /proposals received in response to this RFP at any stage without assigning any reason whatsoever. The decision of IDBI Bank shall be final, conclusive and binding on all the parties. Page 4 IDBI BANK LTD RFP For OS Vendor SECTION I INVITATION FOR BID Table of Contents 1 Background………………………………………………………………………6 2 Guidelines for submitting bids ………………………………………………. 6 3. Bid Security Value /Earnest Money deposit……………………...………….7 4 Pre-Qualification for OS vendors……….……………………………………...8 5. Eligibility Criteria……………………………………………………………..... 8 6. Brief Scope of Work……………………………………… ………..…………....12 7. General Instructions………………………………………………………….....13 Page 5 IDBI BANK LTD RFP For OS Vendor 1. Background 1.1. IDBI Bank Limited , a company registered under the Companies Act, 1956 (1 of 1956) and a company within the meaning of Section 2(20) of the Companies Act, 2013(18 of 2013) and a Banking company within the meaning of Section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949) and having its registered office at IDBI Tower, WTC Complex, Cuffe Parade, Colaba, Mumbai-400 005 in the State of Maharashtra (hereinafter referred to as IDBI Bank or the Bank). 1.2 IDBI Bank is notified as a scheduled bank by the Reserve Bank of India (RBI) under the Reserve Bank of India Act, 1934. RBI has categorized IDBI Bank under a private sector bank. IDBI Bank is engaged in banking business. 2. Guidelines for submitting bids 2.1 Purpose IDBI Bank , Bhubaneswar Zonal Office requires re-creation of AOF and supporting KYC documents collection(pick-up) and submission(drop) services between IDBI Bank customers and respective IDBI Bank branches in the States of Odisha, Jharkhand and Chhattisgarh as per Section IV of Bid document. (hereinafter referred to as “Services” or “OS Services”) The Services are required at locations (as per requirement) across the IDBI Bhubaneswar Zone, where IDBI Bank’s Branches/offices/establishments are presently located (as described in Para 5 of Section V of the Bid document). At present, no OS Vendors have been deployed in IDBI Bank. As on the date of this RFP, IDBI Bank has initiated the current tender process with a view to select a fresh set of OS Vendors for the IDBI branches/units located in Bhubaneswar Zone in accordance with the provision laid down in this RFP. 2.2 Instructions to OS Vendors Interested OS Vendors/Bidders are advised to study the Bid Document carefully. Submission of Bid shall be deemed to have been done after careful study and examination of the Bid Document with full understanding of its implications. Sealed offers prepared in accordance with the procedures enumerated in Section II of the Bid Document should be submitted to IDBI Bank not later than the date and time laid down, at the address mentioned in table given above at page no.1 as a Place of submission. 2.3 Amendment of RFP Page 6 IDBI BANK LTD RFP For OS Vendor IDBI Bank reserves the sole right for including any addendum or issuing any corrigendum to this RFP or Bid process at any stage of the RFP. The Bidders shall not claim as a right for requiring IDBI Bank to do the aforesaid. At any time, IDBI Bank Bhubaneswar Zonal Office may, for any reason whatsoever, whether at its own initiative or in response to a clarification requested by prospective Bidders, modify this RFP. All prospective Bidders who have received this RFP, shall be notified of the amendment on the IDBI Bank official website, and all such amendments are binding on them. If required, in order to allow prospective Bidders reasonable time in which to take the amendment into account in preparing their Bids, IDBI Bank Bhubaneswar Zonal Office reserves the rights to extend the deadline for the submission of Bids. However no request from the Bidder, shall be binding on IDBI Bank. IDBI Bank’s Bhubaneswar Zonal Office decision shall be final, conclusive and binding on all the Bidders. 2.4 Expected time for starting the Service(s) The OS Vendors are expected to provide the requisite Service(s) within a period of seven days of written intimation from IDBI Bank Bhubaneswar Zonal Office or such time as may be permitted by IDBI Bank. The OS Vendors should be ready with its persons, supervisory and other supporting staff within this period so that there will not be any disruption in the services and the Bank’s business continuity is ensured. In case the OS Vendor is not been able to takeover all required services at all required locations in this time period or extension if any, granted at the discretion of IDBI Bank, shall be entitled to terminate the agreement and shall not be bound to take any Services from that OS Vendor concerned and /or reallocate the Services.
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