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RFP) for Corporate Agency Arrangement for General (03) and Standalone Health Insurance Business (01

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RFP) for Corporate Agency Arrangement for General (03) and Standalone Health Insurance Business (01 Request for Proposal (RFP) For Corporate Agency Arrangement for General (03) and Standalone Health Insurance Business (01) Reference Number : IDBI Bank/ 2018-19/TPD/CA/RFP/01 Dated : 22.02.2019 Issued By : IDBI Bank Limited Head Office : Corporate Centre, Mumbai, IDBI Towers, World Trade Centre Complex, Cuffe Parade, Colaba, Mumbai- 400005 Index SECTION -1 Sr No Particulars Page No 1 Document Control Sheet -Bid details in Brief 4-5 2 Disclaimer 6-7 SECTION -2 1 Introduction 8 2 About RFP & Broad Scope of Work 8-9 3 Bidders Eligibility 10 4 Bid Process 11 5 Rejection of Bid – Proposal Validity 12 6 Evaluation Of Bids – General 13 7 Evaluation Of Bids – Health 13 8 Preparation Of proposals 15 9 Submission Receipt and opening of Proposal 16 SECTION -3 1 Other Terms and Conditions 17 SECTION -4 ANNEXURE-1 1 Minimum Eligibility Criteria to be complied by the Bidder – 25 General 2 Minimum Eligibility Criteria filled by the Bidder - Health 27 3 Undertaking by Bidder 29 4 Organizational Snapshot 32 5 Organization Details 35 6 Products and Commission 36 7 Channel wise Break up 37 8 Segment wise Business---General 38 9 Segment wise Business---Health 39 10 Claim Settlement 40 11 IRDA penalty and warning 41 12 Grievance Redressal 42 13 Distribution parameter 43 14 Business & Revenue parameter 44 2 15 Support 45 16 Hospital network (For Standalone health insurance company) 46 17 Third Party Administrator (For Standalone health insurance 47 company) 18 Form of Board Resolution 48 19 ANNEXURE-2 49 Information Security Certificate 20 ANNEXURE-3 50 Non-Disclosure Agreement 21 ANNEXURE-4 54 Corporate Agency Agreement 22 ANNEXURE-5 93 Integrity Pact 23 ANNEXURE-6 104 List of Branches of the Bank 3 SECTION -1 1 Document Control Sheet Bid Details in Brief – Most Important Dates for Bidders Sl Description Details No 1 Name of the Company IDBI Bank Limited 2 RFP Number & Date IDBI Bank/ 2018-19/TPD/CA/RFP/01 Date of Issue 22.02.2019 3 Purpose Tie-up with insurance service providers with IDBI Bank Ltd. for Corporate Agency Arrangement for General (03) and Standalone Health Insurance business (01). 4 Address for submission of Bid & IDBI Bank Ltd, Corporate Office, IDBI Tower, Place of Opening of Bids 13th Floor, Cuffe Parade, WTC, Cuffe Parade, Colaba, Mumbai-400005. 5 Date and Time for submission of pre 26-02-2019 (For General/Standalone Health bid queries Insurance) by 5.00PM 6 Date and Time for Pre Bid 01-03-2019 at 11.00 AM ( For General Conference Insurance ) 01-03-2019 at 2.30 PM (For Standalone Health Insurance) 7 Date & Time for Bidders to submit 08-03-2019 by 5.00 PM ( For General response to RFP Insurance and Stand alone Health Insurance ) 8 Date & Time of Opening of Bid 11-03-2019 at 11.00 AM ( For General Insurance) 11-03-2019 at 3.00 PM ( For Standalone Health Insurance) 9 Result of Bid 18-03-2019 at 11.00 AM ( For General Insurance) 18-03-2019 at 3.00 PM ( For Standalone Health Insurance) 10 Presentation by eligible Bidders 20-03-2019 and 22-03-2019 at 11.00 AM ( For General Insurance) 25-03-2019 at 11.00 AM ( For Standalone 4 Health Insurance) 11 Final Result 29-03-2019 at 3.00 P.M 10 Contact Person Shri Suman Kumar, AGM- TPD Email: [email protected] Ph:022-66552874 Shri Ranjan Kanhaiya, DGM- TPD Email ID: [email protected]; Ph: 022-66552281 11 Email ID [email protected] 12 Website www.idbi.com Note: 1. This RFP document is the property of the Bank & is not transferable. 2. This bid document has 235 pages. 3. If a holiday is declared on the dates mentioned above, the bids shall be received / opened on the immediate next working day at the same time specified above and at the same venue unless communicated otherwise. 4. No queries / negotiations will be entertained after the date and time mentioned under each head in this schedule. 5 2. Disclaimer The information contained in this Request for Proposal (RFP /Bid document) or information provided subsequently to Bidders or applicants, whether verbally or in documentary, form by or on behalf of IDBI Bank Limited (IDBI Bank /the Bank / Corporate Agent) for Corporate Agency Arrangement for General and Standalone Health Insurance business, is provided to the Bidder(s) on the terms and conditions set out in this RFP document and all other terms and conditions subject to which such information is provided. This RFP document is not an agreement and is not an offer or invitation by IDBI Bank to any parties other than the applicant(s) who are qualified to submit the bids ( hereinafter individually and collectively referred to as “ Bidder” or “Bidders” respectively) for the purpose of said tie-up. The purpose of this RFP is to provide the Bidders with information to assist the formulation of their proposals. This RFP does not claim to contain all the information as required by Bidder (s). Each Bidder may conduct its own independent investigations and analysis and is free to check the accuracy, reliability and completeness of the information in this RFP. The Bank makes no representation or warranty and shall incur no liability under any law, statute, rules or regulations as to the accuracy, reliability or completeness of this RFP. The information contained in this RFP document is selective and is subject to updating, expansion, revision and amendment. It does not purport to contain all the information that a bidder require. IDBI Bank does not undertake to provide any bidder with access to any additional information or to update the information in the RFP document or to correct any inaccuracies therein, which may become apparent. Information provided in this RFP is on a wide range of matters, some of which may depend upon interpretation of law. The information given is not intended to be an exhaustive account of statutory requirements and should not be regarded as a complete or authoritative statement of law. IDBI Bank does not own any responsibility for the accuracy or otherwise for any interpretation or opinion on law expressed herein. Further, IDBI Bank also does not accept liability of any nature whether resulting from negligence or otherwise howsoever caused arising from reliance of any Bidder upon the statements contained in this document. IDBI Bank in its absolute discretion, but without being under any obligation to do so, update ,amend or supplement the information in this RFP. Such change will be published on the Bank’s website and it will become part and parcel of the RFP.Prospective Bidders shall regularly visit Bank’s website for any changes / development in relation to this RFP. Prospective Bidders shall regularly visit Bank’s website, www.idbi.com for any changes / development in relation to this RFP. 6 IDBI Bank reserves the right to reject any or all the expression of interest / proposals received in response to this RFP document at any stage without assigning any reason whatsoever and without being liable for any loss/injury that Bidder might suffer due to such reason. The decision of IDBI Bank shall be final, conclusive and binding on all the parties directly or indirectly connected with the bidding process. Bids not satisfying the procedure prescribed in the Bid document will be treated as invalid and rejected summarily. 7 SECTION -2 1. Introduction i.IDBI Bank is one of India's largest commercial Banks. For over 50 years, IDBI Bank has essayed a key nation-building role, first as the apex Development Financial Institution (DFI) (July 1, 1964 to September 30, 2004) in the realm of industry and thereafter as a full- service commercial Bank (October 1, 2004 onwards). As a DFI, the erstwhile Industrial Development Bank of India stretched its canvas beyond mere project financing to cover an array of services that contributed towards balanced geographical spread of industries, development of identified backward areas, emergence of a new spirit of enterprise and evolution of a deep and vibrant capital market. On October 1, 2004, the erstwhile Industrial Development Bank of India converted into a Banking company, as Industrial Development Bank of India Limited (IDBI Ltd.) to undertake the entire gamut of banking activities while continuing to play its secular DFI role. Post the mergers of the erstwhile IDBI Bank Limited with its parent company (IDBI Ltd.) on April 2, 2005 and the subsequent merger of the erstwhile United Western Bank Ltd. with IDBI Bank on October 3, 2006, the tech-savvy, new generationBank with majority Government shareholding today touches the lives of millions of Indians through an array of corporate, retail, SME and Agri products and services. Life Insurance Copration of Inida (LICI) have acquired 51% shareholding in IDBI Bank on Jan 21, 2019 and have become the promoter of IDBI Bank. ii.Headquartered in Mumbai, IDBI Bank today rides on the back of a robust business strategy, a highly competent and dedicated workforce and a state-of-the-art information technology platform, to structure and deliver personalized and innovative Banking services and customized financial solutions to its clients across various delivery channels. iii.As a Universal Bank, IDBI Bank, besides its core banking and project finance domain, has an established presence in associated financial sector businesses like Capital Market, Investment Banking and Mutual Fund Business. Going forward, IDBI Bank is strongly committed to work towards emerging as the 'Bank of choice' and 'the most valued financial conglomerate', besides generating wealth and value to all its stakeholders. 2. For further details, please refer Bank’s website www.idbi.com 3.
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