ENJOY FREEDOM OF CHOICE WITH SHORETEL Second Annual Address: PREMISES, HYBRID OR HOSTED PLATFORMS! Craig Richmond President and CEO, SYSTEMS INC. Airport Authority Contact us today to learn more: [email protected] See page 11 for more details

“The B.C. government has a goal to make B.C. the most small-business friendly jurisdiction in Canada.” Minister , pg. 7 OCTOBER 2014 • VOLUME 54 • NUMBER 9 THIS ISSUE Premier outlines economic plan New BCIT President talks partnerships · 2 700 B.C. business

Air Canada CEO returns to leaders flock to Board of Trade · 2 Premier ’s VBOT makes a splash at Vancouver Board of Canadian Chamber · 3 Trade address Op-ed: Craig Richmond’s vision for YVR’s future · 5 BY GREG HOEKSTRA

James Moore’s fight against No topic was off limits when internal trade barriers · 6 Premier Christy Clark gave her highly anticipated economic update to 700 members of The Vancouver Board of Trade on

Oct. 2.

In her keynote, Clark ad- dressed everything from the re- cently resolved teachers strike Premier Christy Clark speaks to B.C. business leaders at The Vancouver Board of Trade on Oct. 2, 2014. Sara Borck Photography to the Mount Polley mining spill, Small Business Month land-title rights for B.C.’s First to expand ties with one of the are worth $5.7 billion. It’s a proven from across the globe. Member Profiles · 8-9 Nations, inter-provincial trade world’s fastest-growing econo- track record...we’re going to walk “There is a lot of hard work to barriers, and the need to reform mies — with a goal of replicating down the same path with India.” be done, but that’s okay. None of LOT Anniversary · 12-13 Canada’s Temporary Foreign B.C.’s successful trade relation- In the year to come, Clark said you got here because you shied Worker Program. ships with China. her government’s BC Jobs Plan will away from hard work. Let’s have Building your brand · 14 Clark also reaffirmed that “Expanding ties with the focus on four specific areas: small the courage to stand up, stand her government plans to move growing economies of Asia is the business, manufacturing, First together, and get the job done,” @boardoftrade forward on building B.C.’s LNG key to our future prosperity,” said Nations, and international trade. said Clark. /VancouverBoardofTrade industry and setting world-lead- Clark. “Right now, our exports She highlighted the new LNG-Buy Watch video from Premier ing standards. In addition, Clark to India are worth $468 million. BC Program as a key example of Clark’s address to The Vancouver boardoftrade.com noted that she will be leading a After a decade of building our how the government can connect Board of Trade at youtube.com/ trade mission to India this month relationship, B.C.’s exports China B.C. businesses with companies theboardoftrade.

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Call us today. 604-272-8123 | 1-877-399-8123 hours7days londonair.com 2 events and speakers Sounding Board October 2014 Learning to profit from partnership New BCIT President speaks to local business leaders Nov. 19 at VBOT

BCIT’s new President, Kathy The panel will cover every- benefit from attending. student-centered institution. Kinloch, will make her first on- thing from business consulting, Kinloch joined BCIT in Her first order of business stage appearance at The Van- training, and commercializa- January 2014 as the school’s was to establish the Motive couver Board of Trade on Nov. tion, and will explore how part- first female president. She joins Power Centre of Excellence on 19, in a special event presented nering with post-secondary the institute at a key moment in Annacis Island. This collabora- by the BCIT School of Business. institutions can empower a BCIT’s history, as it celebrates its tive teaching centre, will train Kinloch will host a panel company’s human capital, 50th anniversary and launches a and graduate students for the of exemplary business leaders drive productivity, and increase new strategic direction. many industries identified as who will share how their part- profit. Kinloch’s mandate is to equip a priority for B.C., including nerships with the school have Find out how your business the organization for the next 50 mining, oil and gas, shipbuild- led to bigger profits, better could profit from engaging in years by broadening and deep- ing, aerospace and LNG. retention of employees, and similar opportunities. Organiza- ening BCIT’s impact with busi- Tickets for this event are on new processes that helped their tions of all sizes, from start-ups ness, industry and community sale now at boardoftrade.com/ companies run more efficiently. to large-scale operations, can and create a flexible, dynamic, events. Kathy Kinloch, President, BCIT

eventsevents calendarcalendar update update Seizing global See our full events calendar at boardoftrade.com/events opportunities Wednesday, OcTOber 15, 2014 Friday, OcTOber 17, 2014 Tuesday, OcTOber 21, 2014 Mayoral candidate: Why can’t we afford Mayoral candidate: Kirk lapointe, non- to live in our own city?: Mayor Gregor robertson, Air Canada chief returns to Vancouver next partisan association (npa) local solutions vision vancouver to vancouver’s month for Board of Trade address 7:15 – 9:30 a.m. 7:15 – 9:30 a.m. affordability Gap Asia and the Pacific region are Moderator: Gary Mason, Moderator: Gary Mason, 7:15 – 10 a.m. National Affairs Columnist, National Affairs Columnist, two of the fastest growing markets Breakfast Keynote: The Globe and Mail for air travel in the world. This Dr. Daniel Muzyka, represents a tremendous oppor- The Fairmont Hotel Vancouver The Fairmont Hotel Vancouver President and CEO, The tunity for Air Canada and, given — Pacific Ballroom — Pacific Ballroom Conference Board of Canada its strategic position as a North 900 West Georgia Street 900 West Georgia Street Robert Fung, President, American gateway, Vancouver. Media Partner: The Salient Group Media Partner: Come hear President and CEO The Globe and Mail The Globe and Mail Calin Rovinescu describe how Air Rob Macdonald, Owner Canada is transforming itself to and President, Macdonald capture a greater share of global Thursday, OcTOber 16, 2014 Development Corporation Tuesday, OcTOber 21, 2014 traffic flows especially from Asia small Business is Big company of Young Cameron Muir, Chief Economist, and the Pacific and is making Business in B.c. Real Estate professionals leadership cafe significant investments in aircraft, 8 – 10 a.m. Association product, technology and routes. 5:30 – 8 p.m. The Honourable Naomi Bob Ransford, Communications In his second annual address Yamamoto, Minister of State for Consultant and Urban Michael McKnight, to The Vancouver Board of Trade, Tourism and Small Business, Designer, COUNTERPOINT President and CEO of the United Rovinescu will also outline other Province of British Columbia Communications Way Lower Mainland ways Vancouver is benefitting Terry Tarle, CEO, AXYS Jon Stovell, President and CEO, Event Sponsor: from a revitalized Air Canada, Calin Rovinescu, President and CEO, Technologies Inc. Reliance Properties United Way Lower Mainland notably expanding Air Canada Air Canada Rouge service. Ian Tostenson, President and Moderator: Anne McMullin, Air Canada is Canada’s largest of the Alliance with each of the 27 CEO, BC Restaurant and Food President and CEO, Urban Wednesday, OcTOber 22, 2014 airline, serving more than 180 member airlines represented by Services Association Development Institute Yvr: redefining B.c.’s destinations on five continents. their respective CEO, a role he was Vancouver Marriott Pinnacle aviation Hub MJ Whitemarsh, CEO, It is among the world’s 20 largest elected to in November 2012. The — Pinnacle Ballroom 11:30 a.m. – 2 p.m. Whitemarsh Enterprises Inc. airlines with more than 35 million CEB provides the overall strategic Moderator: Wendy Lisogar- 1128 West Hastings Street Craig Richmond, President and customers a year. It is the only direction of the Alliance, approves Cocchia, Owner and CEO, Community Sponsor: Real Estate CEO, Vancouver Airport Authority international network carrier the appropriate funding and Century Plaza Hotel and Absolute Board of The Fairmont Hotel Vancouver in North America to receive a votes on the admittance of new Spa Group Marketing Partner: Vancouver Real — BC Ballroom four-star ranking from the inde- member airlines. Estate Leasing Conference The Fairmont Waterfront 900 West Georgia Street pendent research firm Skytrax, He also serves as a member — MacKenzie Room which in 2014 ranked Air Canada of the board of governors of the Presenting Sponsors: Stantec, CIBC Best Airline in North America for International Air Transport As- 900 Canada Place Way Supporting Sponsors: the fifth consecutive year. sociation (IATA), and was elected Presenting Sponsor: Bell PCL Construction Leaders, Rovinescu was appointed Pres- as chair effective June 2014. Media Partner: The Globe and Mail Ledcor Group Community Sponsor: Kasian ident and CEO of the company in For more information on this 2009. He serves as chairman of event, or to purchase your “board- the Star Alliance chief executive ing pass,” visit boardoftrade.com/ What speaker, topic or issue do you want explored? We’ll look into it. board (CEB), the controlling body events. E-mail: [email protected] Miss an issue of Sounding Board? register now at boardoftrade.com/events Read past issues online at boardoftrade.com/soundingboard October 2014 Sounding Board advocacy update 3 VBOT flies the flag on the East Coast Two public policy resolutions adopted unanimously at Canadian Chamber of Commerce AGM in PEI

BY GREG HOEKSTRA The resolution argues that dif- September (see page 6 for more). the program and led to it being ment Insurance program, in its fering rules, regulations, licensing Canadian Chamber delegates underutilized. current form and without appro- The Vancouver Board of Trade requirements and regional pro- voted unanimously to support the To remedy this, The Vancouver priate business representation, made a big splash on the East Coast grams across Canada’s provinces resolution, calling on Ottawa to Board of Trade is calling on the is not fully meeting the needs of in late September, successfully are costing our national economy continue to pursue trade liberal- federal government to follow the the primary contributors to its advocating for two public policy upwards of $20 billion per year. izing agreements with other Cana- lead of Australia, a country that funding, the businesses and em- resolutions to be adopted nation- For example, food safety regula- dian jurisdictions and to conduct has fully embraced the program ployers in Canada. ally at the Canadian Chamber tions vary across the country and a full review and renegotiation of and aggressively pursued access Instead, the EI program con- of Commerce’s Annual General provinces have separate marketing the Agreement on International for business travellers. tributes to persistent barriers Meeting in Charlottetown, PEI. boards for dairy and poultry, which Trade, with a view to establishing “The Australian model of im- impeding labour market mobility , The Vancouver can result in products from one a new pan-Canadian agreement to plementing the ABTC is a huge in Canada from jurisdictions with Board of Trade’s President and province being banned from the further eliminate barriers to trade, success — businesses have benefit- high unemployment to jurisdic- CEO, and Rob MacKay-Dunn, supermarket shelves of another. investment and labour mobility. ed from increased access to APEC tions with high demand for labour. Director of Public Policy, both at- The transportation sector also markets,” reads the resolution. “In Although the resolution was not tended the weekend-long AGM, faces differing provincial regula- APEC Business Travel Card 2014, it renewed and simplified its originally supported by the Cana- alongside 300 delegates from tions, as tires sizes and safety approach to the ABTC to validate dian Chamber’s Human Resources chambers of commerce across regulations for commercial trucks The second resolution The employees and corporations in a Policy Committee, Black helped the country. Together, the pair hauling large or dangerous goods Vancouver Board of Trade brought simplified process to allow new successfully sway delegates to advocated on behalf of the orga- are not harmonized across Canada, to the table was one that urges the members to join.” support the resolution, which calls nization’s two policy resolutions, notes the resolution. federal government to adopt in on Ottawa to change the composi- making such a convincing case Canada also lacks a single secu- full the APEC Business Travel Card, Accountability of Canada’s EI tion of the EI commission (to better that both were passed unopposed. rities regulator and some barriers which helps facilitate foreign busi- Commission represent business interests) and to labour mobility still exist. The ness travel to Canada, and allows to form an “Employers Council” Internal trade barriers myriad of differing regulations Canadian businesses to access In addition to The Vancouver with an appointed employer rep- that exist across the country make Asia-Pacific markets more easily. Board of Trade’s two resolutions, resentative from each province The first resolution, which Canada a complex market to do As the resolution notes, Canada Black also passionately spoke in and territory sitting on the council The Vancouver Board of Trade co- business with, and add to the cost made some positive progress in favour of a resolution presented by to elect the employer representa- sponsored alongside the London of doing business. 2013 when the federal govern- the Edmonton Chamber of Com- tives to the Canadian Employment Chamber of Commerce, rec- All of this was made very clear ment approved a pilot project merce regarding accountability of Insurance Commission. ommends four steps the federal to members of The Vancouver of the APEC business travel card the Canadian Employment Insur- All three policy resolutions government should take to break Board of Trade during a keynote program. However, the pilot has ance Commission. mentioned in this article can down barriers to trade between address by Canada’s Minister of a number of restrictions, which Black backed the resolution, be read online at chamber.ca/ Canadian provinces. Industry, James Moore, in mid- have limited the effectiveness of which argues that the Employ- advocacy.

Why can’t we afford to live in our own city?: Local Solutions to Vancouver’s Affordability Gap

Friday, October 17, 2014 | 7:15 – 10 a.m.

keynote speaker Vancouver’s pricey housing market is proving virtually impossible for the average person, especially for younger Vancouverites who are being forced Dr. Daniel Muzyka to leave their hometown — and there doesn’t appear to be any end in sight President and CEO, to Vancouver’s sky-high housing prices. The Conference Board of Canada What’s the solution and how can Vancouver become affordable again to those that call this city home? panellists Robert Fung, President, The Salient Group The Vancouver Board of Trade’s annual Real Estate Panel will deliberate on everything from the impact of foreign ownership to determining the right Rob Macdonald, Owner and President, time to sell your real estate nest egg and provide some made-in-Vancouver Macdonald Development Corporation affordability solutions. Cameron Muir, Chief Economist, British Columbia Real Estate Association

Bob Ransford, Communications Consultant Community Sponsor: and Urban Designer, COUNTERPOINT Communications Jon Stovell, President and CEO, Reliance Properties

moderator: Anne McMullin, President and CEO, Urban Development Institute

boardoftrade.com/events 4 chair’s message Sounding Board October 2014 It’s all about you

BY JANET AUSTIN Members filled two ballrooms at PUBLISHER: Business in Vancouver Media Group the Vancouver Convention Centre EDITOR: Greg Hoekstra, 604-640-5450 AD SALES: Katherine Butler, 604-608-5158 “So, what does The Vancouver to hear Premier Clark’s plan for Board of Trade do?” key industries such as mining and As the official publication of The Vancouver Board of Trade, the Sounding Board That’s a question I’ve been LNG. (See page 1 for more details). newspaper provides analysis and discussion of regional and national issues facing the business community, along with input from member companies, asked a few times since beginning allowing them to raise their profile in the business community. my term as Chair of The Vancouver Mayoral Candidates on deck Sounding Board is published 12 times per year by Business in Vancouver Media Group in partnership with The Vancouver Board of Trade. Board of Trade – usually by those In mid-October, The Vancouver Sounding Board is read by leading business executives and their employees. The who aren’t involved in the business Board of Trade will also host the paper has a primary circulation of 12,500 and a conservatively estimated total community. two leading Mayoral Candidates, readership of 37,500. Truth be told, the first time for a pair of frank discussions in ABOUT THE VANCOUVER BOARD OF TRADE someone asked me, I wasn’t en- front of our city’s business leaders. The Vancouver Board of Trade is Vancouver’s chamber of commerce. Since 1887, The Board of Trade has been an active proponent of business in Vancouver. The tirely sure how to answer. After all, Kirk LaPointe, Mayoral Candi- Janet Austin, 2014-15 Chair, World Trade Centre Vancouver is the international division of The Vancouver there’s any number of answers that date for the Non-Partisan Associa- The Vancouver Board of Trade Board of Trade and is affiliated with more than 300 WTCs worldwide. I could respond with, depending tion, will speak to our Members on OUR MISSION STATEMENT on how you look at The Vancouver Oct. 15, in a discussion moderated business, and in non-traditional/ The Vancouver Board of Trade works in the enlightened interest of its members Board of Trade. by Gary Mason, National Affairs emerging sectors. to promote, enhance and facilitate the development of the region as a Pacific centre for trade, commerce and travel. For example, I could say that Columnist for The Globe and Mail. I am personally so proud of we host more than 100 events Six days later, on Oct. 21, current The Vancouver Board of Trade’s OUR BASIC PRINCIPLES The Board of Trade believes that the market system is the only system that each year, bringing some of North Mayor Gregor Robertson will Women’s Leadership Circle works effectively in the allocation of scarce economic resources for efficient and America’s top political figures and then take part in a nearly identical (WLC) for leading the charge on stable economic growth and job creation. The Board of Trade recognizes the imperfections of the market system and supports the need for publicly provided business icons to Vancouver to breakfast discussion, also moder- this ambitious event, in collabo- services such as social services, health services and public education. The Board speak to our Members. ated by Mason. ration with the Web Alliance of supports the philosophy of less government involvement in the business sector and believes that governments should not do what can be done in whole or in I could say that we are the voice These important events will Women’s Business Networks. part by the private sector. of business in Greater Vancouver, give our Members the opportunity Women continue to be a growing PUBLICATIONS MAIL AGREEMENT No. 40011551 and that we speak to govern- to hear directly from two leading part of our Membership ranks, and The Vancouver Board of Trade, World Trade Centre ment to make sure that they are Mayoral Candidates – in a casual, we are working hard to engage and Suite 400, 999 Canada Place Vancouver, B.C. V6C 3E1 working in the best interest of our non-debate setting – as they share respond to their interests through [email protected] Members. highlights from their election plat- events such as this forum and BOARD OF DIRECTORS 2014-2015 I could say that we operate form, their personal priorities, and other WLC programming. EXECUTIVE COMMITTEE the most popular mentorship reasons why they feel they are best Chair Janet Austin program in Canada, which pairs suited to lead our city for the next An advocacy win Chief Executive Officer YWCA Metro Vancouver post-secondary students with our four years. Finally, I would like to con- Senior Vice-Chair Tim Manning Members. Or that we publish a The events will also be par- gratulate our President and CEO, Regional VP, Commercial Financial monthly business newspaper with ticularly timely, given their close Iain Black, and our Director of Services RBC Royal Bank news about our Members. Or that proximity to our Oct. 17 real Public Policy, Rob MacKay-Dunn, Vice-Chair Tamara Vrooman we have a benefits program that estate panel discussion, entitled on their recent advocacy success at President and Chief Executive Officer Vancity saves our Members hundreds – “Why can’t we afford to live in the Canadian Chamber of Com- Vice-Chair Robin Hemmingsen sometimes thousands – of dollars our own city?: Local Solutions to merce AGM in Charlottetown, PEI. Dean BCIT School of Business each year. Vancouver’s Affordability Gap.” On behalf of our Members, the Secretary-Treasurer George Cadman, QC The truth is, we do a lot at The (Something tells me that housing pair flew across the country and Shareholder Boughton Law Corporation Vancouver Board of Trade. But the affordability will be one of Mason’s spoke passionately about The Van- Finance and Audit Committee Chair Jon Schubert common theme that runs through questions for the two candidates). couver Board of Trade’s two policy Jon Schubert Consulting Policy Council Chair Robin Silvester all of those potential answers is: resolutions – the first which called President and Chief Executive Officer our Members. Elevating women to success for an expansion of the APEC busi- Port Metro Vancouver Immediate Past Chair Elio Luongo So, when asked what we do, One other event I must tell you ness travel card program (which Canadian Managing Partner, Tax that is typically my answer. We’re about is “B.C. Economic Forum: benefits many of our Members KPMG LLP Member at large John Nightingale a business organization that is Women as a catalyst for economic here in B.C.), and the second which President and Chief Executive Officer dedicated to bringing value to our growth” on Oct. 24. calls for the elimination of inter- Vancouver Aquarium Member at large Tracey McVicar Members, in everything that we do. This content-rich, full-day provincial trade barriers (which Partner forum sold out nearly one month hurt our Members in industries CAI Capital Management Company Member at large Elise Rees Premier takes centre stage in advance, and might be one of such as transportation, manufac- Partner, Transaction Advisory Services October promises to be another the most comprehensive events turing, agriculture, and wine). Ernst & Young LLP President and CEO Iain Black busy month for The Vancouver ever held on women and leader- Both policy resolutions were The Vancouver Board of Trade Board of Trade, with a number of ship in B.C. The uniquely format- passed unopposed, and are now BOARD OF DIRECTORS high-profile political events on the ted event will have participants official policy for all chambers Penny Ballem City of Vancouver immediate horizon. actively contributing throughout of commerce across the country. Lara Dauphinee Fiore Financial Corporation, Fiore Group Maninder Dhaliwal Pacific Autism Family Centre Foundation As you’ll read on the cover of the day via small facilitated group Yet another huge win for The Mary Anne Davidson Acciona Infrastructures Canada this month’s Sounding Board, discussions. At the end of the Vancouver Board of Trade and our Christine Day Luvo Inc. our organization was honoured forum, an Action Plan will be gen- Members. Michael Dervish Scotiabank Anne Giardini Weyerhaeuser Company Limited to host Premier Christy Clark on erated, with clear steps on how B.C. Janet Austin is 2014-15 Chair of Calvin Helin Orca Spirit Publishing & Communications Oct. 2 for a keynote on the state can grow the number of women The Vancouver Board of Trade and Craig Hemer Boyden Global Executive Search David Hoff Ledcor of B.C.’s economy. Seven hundred in leadership positions, in small CEO of YWCA Metro Vancouver. Terry Hui Concord Pacific Developments Inc. Moray Keith Dueck Auto Group Lori Mathison Dentons Sarah McCullogh Spectra Energy Sacha McLean The McLean Group Dialogues with the Dalai Lama Evi Mustel Mustel Group Gordon Nelson Rogers Communications Group The Dalai Lama will visit Vancouver later this Board of Trade’s Chair Janet Austin (CEO of YWCA Jatinder Rai Response Advertising Inc. Haroon Rashid Wipro Technologies month, in an effort to engage and inspire prominent Metro Vancouver) and Vice-Chair Tamara Vrooman Dr. Mark Schonfeld Langbury Holdings thought leaders to “be the village” and support the (President and CEO of Vancity). Lorne Segal Kingswood Properties Ltd. healthy social and emotional development of children. The event takes place Oct. 21 at the Vancouver Dennis Skulsky BC Lions Football Club Denise Turner Bravura Business Solutions Inc. During the event, the Dalai Lama will be joined on Convention Centre East. For more information, or to Faye Wightman FLW Consulting and Management stage by five local leaders, including The Vancouver purchase tickets, visit dalailamacenter.org. October 2014 Sounding Board guest column 5 YVR: The Hub, Reimagined Craig Richmond shares his bold vision to grow our airport and connect Vancouver to the world

BY CRAIG RICHMOND the continent as part of our Inno- jobs and economic impact. After an underdog spirit as we seek out vative Travel Solutions. all, that’s our mandate. the next opportunity. What’s the At the opening of the airport Excellence in customer care I’ve talked at length about jobs secret sauce — or rocket-assisted in 1931, YVR was described as the is another essential element of since joining YVR as CEO. And you take-off, for us aviation types — “hub of the world’s air trails.” the hub of the future. We are both have probably heard the statistic that will take our business and our Looking at our aviation hub in proud of and humbled by our fifth shared economy up a tier or two? 2014 what would people in 1931 consecutive win for Best Airport “We will have to hustle The answer is complex, with think? And how can we reimagine in North America, as voted by 12 many variables, but essentially YVR’s future as a hub? million passengers worldwide. to maintain and grow comes down to connections. In In the first half of 2014 alone, Achieving that elusive sixth win our traffic, to keep the future, if YVR can capture YVR welcomed new planes and as we reach the top of our size exceeding customers’ even a moderate number of flights new airlines at an average rate category is going to require the connecting between two of the of one per month. From the first care and attention of the tens of expectations and to world’s fastest-growing economic Dreamliner to set down on our thousands of employees who call think imaginatively regions - Asia and South America runway to an aircraft towed to YVR their workplace. We have to about the hub we — we will see our reimagined hub the gate by Vikings to celebrate Craig Richmond, President and CEO, continue to earn it, through feet on come to life at YVR, with millions Icelandair’s inaugural, we’ve had Vancouver Airport Authority the floor, multi-language support want YVR to be.” more passengers and many more lots to celebrate. and a terminal that is accessible destinations for our travellers. We are experiencing a growth tations and to think imaginatively to all. that every new direct, interna- These wheels are in motion. spurt to rival the early days of YVR, about the hub we want YVR to be. Underpinning the reimagined tional flight generates hundreds We are making progress that is when skies had just opened with A reimagined hub is one of hub is sustainability, which takes of local jobs. But that number essential to our growth as a great the United States and dozens of innovation. It’s part of the history many forms at YVR. From our only tells part of the story; visitors transit hub, proudly connecting new destinations became pos- of the airport authority model community-based leadership aboard a daily flight land here in Vancouver, British Columbia to the sible. In fact, we may well surpass in Canada and one of YVR’s core team to our summer festival series our city, take taxis, stay in hotels, world — as “the hub of the world’s welcoming 19 million passengers values. Innovation has pushed us that visited more than 20 com- shop and dine out. And the next air trails.” by the end of this calendar year. to play a number of different roles: munity events this past summer, day, another full aircraft lands, Craig Richmond is President With this much opportunity everything from developer and sustainability is imbued in all of with hundreds more travellers and CEO of Vancouver Airport comes challenge in equal measure. inventor to safety champion and our initiatives. And one of the most ready to enjoy the same activities. Authority, a role he assumed on In the ever-competitive business even exporter, as is the case with profound ways in which YVR can The cumulative impact is incred- July 1, 2013. On Oct. 22, Richmond of airports, we will have to hustle Automated Passport Control, our be a hub of sustainability is by ible. will deliver his second address to to maintain and grow our traffic, to homegrown solution for border continuing to grow air service to This is all great news, but our The Vancouver Board of Trade. Get keep exceeding customers’ expec- clearance that we’re selling across our city and province, to generate job as airport leaders is to retain tickets at boardoftrade.com/events.

UP $ TO 45,000 REBATE Efficient commercial boilers

14-182.10.2_Municipalities_Boiler_Ad_9.8x6.2-PP_FOR858_859.indd 1 6/6/2014 11:28:00 AM 6 member news Sounding Board October 2014 ‘It’s time for free and open trade in Canada’ Federal Industry Minister James Moore makes push to reform Agreement on Internal Trade

Canada’s Minister of Indus- ferent rules on truck weights and we actually do cement these ties, try, James Moore, spoke to The dimensions and various require- that these ties actually do matter Vancouver Board of Trade Sept. ments for sizes of tires. Fuels are and do get realized, and that we 5 about the federal government’s different in every province in this are creating jobs in every part of commitment to break down in- country. We are the second largest this country.” ternal trade barriers that harm country in the world in size. We Iain Black, President and CEO the national economy and hurt try to do commerce all across this of The Vancouver Board of Trade, Canadian businesses, workers and country, and yet we don’t have said the organization “strongly consumers. basic transportation standards supports” the federal govern- During the address, Moore harmonized across Canada.” ment’s goal of eliminating barriers outlined One Canada, One Na- Moore said that eliminating in- to internal trade. tional Economy: Modernizing ternal trade barriers would create “This is an issue that affects Internal Trade in Canada, the jobs and boost economic growth many of our 5,000 business federal proposal for modernizing by helping to move goods and ser- members across B.C. — includ- the current Agreement on Internal vices more freely across Canada. ing the transportation sector, Trade (AIT). Moore noted that Canadian James Moore, Canada’s Minister of Industry, speaks to B.C. business leaders at The Vancou- agriculture, and our world-re- The proposal puts forward premiers agreed at the recent ver Board of Trade on Sept. 5, 2014, about internal trade barriers. Photo by Pablo Su nowned wineries. Under current options for enhancing trade Council of the Federation meeting regulations, it’s easier for some within Canada and was developed to the comprehensive renewal of Moore said that when the federal, provincial and territo- B.C. companies to do business following Moore’s recent national the AIT. He said Ottawa will con- AIT came into effect nearly 20 rial partners to advance a modern with Alabama than with Alberta,” dialogue with Canadian busi- tinue to work with the provinces years ago, Canada had concluded internal trade framework, said said Black. nesses, workers, and consumers, and territories to reform the AIT, trade agreements with only two Moore. The first option is targeted In fact, in late September, The where he heard first-hand how bringing it in line with the current countries. Today, our country has reform that addresses priority Vancouver Board of Trade took this these barriers impede trade and global economic reality. agreements in force or being final- areas of concern. The second is a issue to the Canadian Chamber deter competition in our national “The meeting of the Council ized with 43 other nations, giving complete redesign of the AIT, to of Commerce AGM in Charlotte- economy. of the Federation yielded positive Canadian businesses preferential bring it in line with recent inter- town, PEI, where it successfully “We have too many barriers news on our efforts for more free access to over 1.1 billion consum- national trade agreements. advocated for this issue to become to commerce, trade, mobility trade within Canada,” said Moore. ers worldwide. However, nearly “The job of Confederation is national policy for business orga- and growth within Canada,” said “In particular, the news that the 40 per cent of Canada’s trade not done. Uniting this country po- nizations across the country. Moore. “For example, try driving a provinces agreed in principle to still occurs within its borders, he litically, socially and economically For more information on that transport truck across this country expand and modernize free trade noted. is not done,” said Moore. “What’s policy resolution and the Cana- and you’ll soon discover what the more broadly within Canada is The government’s proposal next is, as we go forward to 2017 dian Chamber of Commerce AGM, problem is. Provinces have dif- encouraging.” includes two potential paths for and Canada’s 150th birthday, that see page 3. Grand Villa Casino doubles down on sustainability

BY SCOTT GRAMM ane – is created by breaking down organic Profit from Partnership: waste from sources such as landfill sites, The Grand Villa Casino in is agriculture waste and wastewater from Benefiting your business becoming more sustainable — with the treatment facilities. Once processed, For- help of FortisBC. Grand Villa’s manage- tisBC injects the biomethane directly into Wednesday, November 19, 2014 | 11:30 a.m. – 2 p.m. ment has reduced the carbon our gas transmission system. footprint of the casino and has The casino is now the become a sustainability leader first in Canada to use carbon Kathy Kinloch in the hospitality industry. neutral renewable natural gas. President, British Columbia Institute of Technology The 200-room hotel and As of last month, custom- casino with 12,000 square feet ers can choose the blend of BCIT’s new President Kathy Kinloch will host a panel of of conference space recently conventional and renewable business leaders who will share how their partnerships made several energy saving natural gas they purchase from led to bigger profits, better retention of employees, and upgrades as well. FortisBC, from as little as five new processes that helped their companies run more New low-flow faucet aera- to 100 per cent. This is a first efficiently. tors and a high-efficien- for utilities in North America Find out how your business could profit from engaging in cy natural gas fryer and and an expansion of our pre- similar opportunities. Organizations of all sizes from start- convection oven helped Scott Gramm vious program, which limited up to large scale operations can benefit from attending Gateway Casinos & En- customers to only 10 per cent. this informative session. tertainment reduce its energy use. But FortisBC works closely with businesses according to the casino’s energy manager of all sizes, encouraging them to enroll in Additional speakers to be announced soon… Jeff Lee, the upgraded heating and cooling renewable natural gas. By doing so, they’ll system — funded in part with a rebate be designated a Green Leader. In addition from FortisBC — had the biggest impact. to reducing their carbon footprint, busi- Presenting Sponsor: All of these upgrades helped Gateway nesses will also receive recognition on the lower its utility bills, freeing up room in its FortisBC website as well as social media energy budget. Instead of cashing out, the opportunities. casino reinvested its winnings into renew- To learn more, visit fortisbc.com/rng. able natural gas, a carbon neutral natural Scott Gramm is FortisBC’s Manager of gas offering from FortisBC. Renewable Energy and Mid-size Commer- boardoftrade.com/events Renewable natural gas – or biometh- cial Accounts. October 2014 Sounding Board member news 7 CN recognized as a world Celebrate Small Business Month sustainability leader BY NAOMI YAMAMOTO ans every day. For example, Small Busi- ness BC offers small-business supports CN’s sustainability practices have October is Small Business Month in and advisory services to businesses across earned the company a place on the Dow B.C. – a chance to celebrate the businesses the province (visit smallbusinessbc.ca for Jones Sustainability World Index (DJSI) for that are the heart and soul of communities more details). Likewise, The Vancouver the third consecutive year — and the sixth throughout our province. Board of Trade’s Small Business consecutive year it has been listed on the Small business owners help Council is another example of DJSI North America Index. build strong local economies, an organization that works to The DJSI follows a best-in-class ap- and a strong B.C. economy connect, educate, and advocate proach, surveying sustainability leaders ensures that communities on behalf of small businesses. from each industry on a global and re- throughout this province This month, join me in gional level. The annual review of the DJSI remain vibrant. It ensures that thanking small business owners family is based on a thorough analysis people are able to provide for in your community. They are of economic, environmental and social rail industry, consuming, overall, approxi- their families and that our chil- more than just business owners. performance, assessing issues such as mately 15 per cent less fuel per gross-ton- dren are able to look forward to They are creating jobs. They are corporate governance, risk management, mile than the rail industry average. a bright future. That’s not just coaching kids soccer teams. climate change mitigation, supply chain In addition to improving fuel effi- good for individuals and their They are volunteering for Block standards, corporate citizenship, stake- ciency, CN is committed to engaging com- families – it’s good for British Naomi Yamamoto, Minister Watch and keeping neighbour- holder engagement and labour practices. munities across its network through the Columbia. of State for Tourism and hoods safe. In fact, between Oct. “Delivering responsibly is a core pillar “EcoConnexions From the Ground Up” Business is the econom- Small Business 1 and Nov. 30, you can nominate of our sustainability strategy and what CN program, which sponsored tree-planting ic engine of our province. your favourite business for a stands for,” said Claude Mongeau, Presi- projects in 35 locations across the country Making sure our entrepreneurs and small Small Business BC Award at sbbcawards.ca. dent and CEO of CN. “We are committed in 2014, as well as the planting of 400,000 business owners have the environment they The B.C. government has a goal to make to building on what we have achieved to tress as part of a mass reforestation need to maintain this momentum is one of B.C. the most small-business friendly juris- minimize our impact on the environment, program. The company also expects to government’s key priorities. In support of diction in Canada, and we will continue to while providing cleaner, more sustainable make $2.25 billion in capital expenditures the BC Small Business Accord, we are com- find ways to help people turn their business transportation modes to our customers.” this year to improve service and grow the mitted to working with partner organiza- ideas into business plans, and then get The DJSI World Index selects for inclu- business. tions throughout the province, including those plans off the ground and on the path sion the top 10 per cent of the 2,500 largest Launched in 1999, the Dow Jones non-profit organizations and all levels of to success. I encourage everyone to thank companies in the Dow Jones Global Total Sustainability Indexes are the first global government, to achieve this goal. a small business owner in your community. Stock Market Index from each sector indexes tracking the financial perfor- To that end, I’d like to offer my thanks Naomi Yamamoto is B.C.’s Minister of based on their sustainability score. mance of the leading, sustainability- to all of the organizations that deliver State for Tourism and Small Business, On CN’s sustainability achievements are driven companies. programs and services that support small Oct. 16 she’ll speak at The Vancouver Board marked by its continuing leadership in For more information, visit sustain- businesses and are making a tremendous of Trade as part of Small Business Month. fuel efficiency within the North American ability-indices.com or cn.ca. difference in the lives of British Columbi- Learn more at boardoftrade.com/events.

Members’ Reception and The Vancouver “Board of Trade Show“

Wednesday, October 29, 2014 | 3:30 – 7 p.m. | The Fairmont Waterfront Hotel | Booths Sold Out!

That’s right, we’re bringing back our popular trade show — and it’s going to be bigger and better than ever! Don’t miss this opportunity to discover new businesses, and connect with hundreds of others in the Vancouver business community.

NEW look NEW format NEW networking reception with industry leaders NEW professional development breakout sessions

Presenting Sponsors:

boardoftrade.com/events 8 small business month Sounding Board October 2014 Speaking up for small businesses The Vancouver Board of Trades’ Small Business Council gives a voice to the little guy

BY GREG HOEKSTRA In the year to come, the SBC will aim to In the past year, the SBC has hosted a Topics to be covered in the next calendar reach new heights, with 2014-15 Chair series of events and webinars addressing year include business innovation, sales Did you know that more than 70 per Mark Hoag at the helm (Partner at KNV topics such as strategic planning, bidding strategy, building and creating a winning cent of The Vancouver Board of Trade’s Chartered Accountants LLP). on federal government contracts, growing company culture, and brand building for members are small businesses? small business. Although some people may associate In addition, the SBC will continue to Greater Vancouver’s leading business as- be active in the realm of public policy, sociation with downtown office towers advocating for the interests of Greater and C-level executives, the reality is that Vancouver’s small businesses, and putting many small business owners – and their their expertise to use while supporting employees – join The Vancouver Board of local non-profit organizations in need. Trade in an effort to grow their businesses, Later this month, on Oct. 29, the Small expand their networks, and reach new Business Council will unveil a series of levels of success. workshops at The Vancouver “Board Enter the Small Business Council. of Trade Show.” Details, along with the First started as a committee of The Van- speaker schedule, are available at board- couver Board of Trade in 2005, the Small oftrade.com/events. Business Council (SBC) has since grown So, are you a small business owner, into one of the organization’s four Signa- looking to expand your company in B.C. ture Programs, with a mandate of meeting – and beyond? Are you looking to meet the unique needs of Greater Vancouver other likeminded entrepreneurs? Are you small businesses. looking for a way to speak up and advo- Over the past year, the Small Business One of the Small Business Council’s key your business internationally, the Cana- cate on behalf of small businesses across Council experienced tremendous growth roles is to host low-cost events for small dian Anti-Spam Legislation, and building Greater Vancouver? and development under the leadership of businesses, which promote networking targeted traffic to your website. Then don’t delay. Visit boardoftrade. its 2013-14 Chair, Lynn Kitchen (Manager while also educating entrepreneurs about In the year to come, members can look com/SBC for more information on how of Custom Training at Langara College). common issues facing their businesses. forward to more fun and engaging events. to join the Small Business Council today.

Company Profiles Small Business Month

BOARD OF TRADE MEMBER SINCE: 2012 BOARD OF TRADE MEMBER SINCE: 2014 Bombay Brow Bar Avantheon Healthcare

Q: Describe your busi- Q: When did you Q: Describe your busi- tures over the last 15 ness in 10 words or less. realize you wanted to ness in 10 words or less. years. After I became A premiere beauty des- start your own busi- Helping healthcare orga- a physician, I started tination for stylish, smart, ness? nizations provide the best to apply this entrepre- beauty-conscious mascs I love to dream and medical care for Canadians. neurial spirit to the and mavens. I seriously believe that Q: Why did you join The pursuit of healthcare Q: Why did you join The I can change the world Vancouver Board of Trade? system improvement. Vancouver Board of Trade? by inventing ways to As a physician, The Van- Q: Where did you To grow and learn as an make people’s lives couver Board of Trade has get the idea for your entrepreneur and to support better. It started with given me an unparalleled business? my business community so bending spoons in dif- opportunity to develop There are so many that we can be successful ferent ways so I could meaningful relationships opportunities to together! OWNER: RAVY MEHROKE capture as much soup with business owners and OWNER: DAN LE improve efficiency in Q: What motivates you as possible! I was seven industry professionals that our health-care system, as an entrepreneur? years old. I would typically not be exposed to in my and many of these potential solutions For me, it’s the desire to change the Q: Where did you get the idea for your day-to-day work at the hospital. already exist in other non-health-care world through love and to define success business? Q: What motivates you as an entre- industries. I found that applying these and beauty on my own terms. I love what My sister Amy and I have been in love preneur? solutions in our healthcare system has I do and creating a difference in people’s with beauty since we were young. The The potential to make a positive led to significant benefits for patients lives gives me strength and determina- idea came to me when I realized that impact on a large scale. Having a back- in B.C. tion to achieve my goals. nobody could rock my brows so I would ground in business, I see so many oppor- Q: What advice would you give to Q: What is the most difficult part of have to do it! tunities to take our current healthcare other budding entrepreneurs? owning a small business? system to the next level through entre- Determine what the purpose of your Learning to do everything all at once! preneurship. life is going to be. Everything that you I’ve worn many hats on this journey. I Q: When did you realize you wanted do — in your career, your personal life, or learned to focus on what I’m best at, and to start your own business? how you volunteer your time — should that sometimes you just have to roll up I have always had an entrepreneurial be directed with this purpose in mind. your sleeves and get ‘er done! spirit having started a number of ven-

Want to get involved in the Small Business Council? Learn more at boardoftrade.com/SBC October 2014 Sounding Board small business month 9

BOARD OF TRADE MEMBER SINCE: 2014 BOARD OF TRADE MEMBER SINCE: 2014 Alexa Loo Consulting ClearLead Consulting

Q: Describe your busi- cessful small business. Q: Describe your busi- a fundamental re-think ness in 10 words or less. Working with a coach ness in 10 words or less. as to how we want to Executive coaching, helps to consistently ClearLead is an energy grow in the future. leadership development, develop as a leader. and sustainability consult- Q: Do you think it team building, facilitation, Q: When did you ing company. takes a certain type of and mental training. realize you wanted to Q: Why did you join The person to run a small Q: Why did you join The start your own busi- Vancouver Board of Trade? business? Vancouver Board of Trade? ness? A number of reasons: to Yes, you have to After competing in two Two years ago I meet new contacts in dif- be able to cope with a Olympics (2006 and 2010) discovered executive ferent areas of business; to degree of uncertainty and returning to the busi- coaching and I real- become more integrated and that isn’t for every- ness scene in Vancouver, I ized I could blend my into Vancouver business one. Having said that, I needed to re-establish my OWNER: ALEXA LOO Olympic experiences in general; to broaden our OWNER: ADRIAN PARTRIDGE think that many people business connections and and with my Chartered knowledge base of industry I’ve met working for expand my network. The Vancouver Professional Accountant designation and commerce; to be able to attend in- major companies could and should start Board of Trade has interesting events and experience to help business people teresting and informative presentations. a business but just don’t perceive that that draw like-minded business people. achieve high performance in their Q: What motivates you as an entre- they can do it. Q: What motivates you as an entre- careers or businesses. preneur? Q: What advice would you give to preneur? Q: Where did you get the idea for The ability to run my business in the other budding entrepreneurs? I love helping other business people your business? way I choose to run it. It’s exciting to be Just do it. Take the plunge and give it and business owners to achieve new As a CPA, CA, I saw people getting able to do something different, some- a go. You’ll be more motivated, happier levels of success. Being a part of other’s stuck in their businesses and careers, thing that matches my core set of values and probably make more money. And success excites and motivates me to be specifically, when their lack of leader- and to create and develop something that maintain self confidence and a positive the best I can be. ship skills started to become more im- I feel proud of. outlook when things go wrong, because Q: What do you think makes a small portant than their technical skills and it Q: What is the most daunting chal- that positive energy really works! business successful? started holding them back. lenge you have faced in business? Hard work, creativity, resilience and The dramatic slowing of work being the ability to lead, inspire and motivate put through on a major contract which others are the keys to creating a suc- gave us major cash flow issues and led to

Company Profiles Small Business Month

BOARD OF TRADE MEMBER SINCE: 2014 BOARD OF TRADE MEMBER SINCE: 2012 Swirl Solutions Technology Skyrocket Digital Training and Consulting Q: Describe your busi- emotions into our ness in 10 words or less. best work and fighting Q: Describe your business ness apps so my clients A digital branding for the right strategy, in 10 words or less. don’t have to. One famil- agency that brings ideas, even when our client Mobile device (iPhone, iar question is “Should products and companies may have a differing iPad, BlackBerry) and MS I update to the latest to life. opinion and we’re Office training and consult- OS?” The answer is no! Q: Why did you join The getting paid either way. ing. Wait until all the bugs are Vancouver Board of Trade? Q: What is the most Q: Why did you join The found by initial testers. We’re interested in “con- daunting challenge Vancouver Board of Trade? Q: When did you necting the dots” and bring- you have faced in busi- I am always looking for realize you wanted to ing together the best talents ness? ways to be involved in my start your own business? and tools available for the Communicating community and The Van- I couldn’t stop think- service of our clients. To do OWNER: MO DHALIWAL the value of brand is couver Board Of Trade offers ing about how I could that, we figured that The the most difficult chal- amazing events and oppor- OWNER: DARCI LAROCQUE really help people who Vancouver Board of Trade is the place lenge. Some people still equate brand tunities to network, learn, were overwhelmed by to be. development to window dressing. It collaborate and grow. What better place to technology, because I am a techie geek at Q: What motivates you as an entre- takes time, but we are typically able meet like-minded people! heart and really hate seeing people struggle preneur? to convince them that their brand, Q: What motivates you as an entre- with the vast and ever-changing world of I’m inspired by passionate people managed well, represents a relationship preneur? technology we live in. who are driven to solve problems and that grows in value over time. Making a difference in lives through edu- Q: Where did you get the idea for your create value. I’ve always been the “make Q: Do you think it takes a certain cation, whether it’s in front of 400 people at business? s#*! happen” guy, taking intangible con- type of person to run a small business? a conference, 10 people at a sales meeting, I knew there was a fundamental learning cepts and ideas, refining and working Everyone will face obstacles and any or one-on-one. It is so gratifying to teach curve understanding mobile devices when I them into something tangible and real. number of challenges. During these technology. It doesn’t have to be scary. invited 400 executives to a lunch and learn. I Q: What keeps you up at night? times there is no quitting time, there is Q: What keeps you up at night? expected 10 people, but over 200 responded Caring too much. It’s often said there no 9 to 5, there is no opportunity to defer Testing and researching the endless and “Yes” within the first hour. There was defi- is no room for emotions in business – not responsibility or procrastinate. Either constant new updates, upgrades, busi- nitely a training problem to be solved. true. Our challenge is to channel these you do what is needed or you perish.

Want to get involved in the Small Business Council? Learn more at boardoftrade.com/SBC 10 photo highlights Sounding Board October 2014

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10 3 Around the Board Photo highlights from recent events and activities Clockwise from top left: 1) Vancouver Canucks 5) A foursome enjoys some fall weather at University top brass took part in a VBOT panel discussion Sept. Golf Club during the fourth annual Golf Classic on 9 about what to expect from the team in the coming Sept. 18. Photo by Jay Shaw 6) The ruthless Bruce NHL season. Pictured from left to right: General Man- Allen takes cracks at his former CKNW colleague 8 9 ager Jim Benning, President Trevor Linden, and Head during The Vancouver Board of Trade’s “blistering Coach Willie Desjardins. Photo by Pablo Su tribute” to Bill Good. Photo by Matt Borck 7) VBOT 2) WestJet President and CEO Gregg Saretsky speaks Governor and President and CEO Iain to The Vancouver Board of Trade Sept. 16 about his Black share the role of MC during the Sept. 25 roast company’s corporate culture. Photo by Pablo Su of Bill Good. Photo by Matt Borck 8) 3) CTV Vancouver News Anchor Mike Killeen holds kicks off the Sept. 25 tribute to Bill Good. Photo by up a prop during The Vancouver Board of Trade’s trib- Matt Borck 9) John Furlong shares one of his favou- ute to (and roast of) legendary broadcaster Bill Good rite memories from the Bill Good Show. Photo by on Sept. 25. Photo by Matt Borck 4) Golfers, start Matt Borck 10) The man of honour, Bill Good, gives your engines! 140 participants prepare for a shotgun a heartfelt thank-you to his friends and colleagues start at the 2014 Scotiabank and The Vancouver on Sept. 25, following tributes from 17 speakers 6 7 Board of Trade Golf Classic. Photo by Jay Shaw throughout the night. Photo by Matt Borck

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More photo galleries online at facebook.com/VancouverBoardofTrade October 2014 Sounding Board guest column 11 Is Canada headed back into surplus?

BY PETER G. HALL moving convincingly into surplus. something of a puzzle, because diversification of Canadian trade So, what is driving this remarkable exporters are also importers: in- to less-traditional, high-growth We used to take surpluses for about-face? creasingly, the import content of economies. granted. But one key feature of Solid export growth is the Canadian exports is rising, so as Moves like this don’t escape post-crisis Canada was the emer- main reason. Since last Decem- time progresses, the growth rates the notice of financial markets, gence of a persistent trade deficit. ber, Canada has put together a of imports and exports are more though. Exports will increasingly In general, the word ‘deficit’ scares string of very impressive monthly intertwined. benefit from the nascent weaken- us, and in most cases, it should. growth stats, with very few inter- ing of the Canadian dollar, but But in this case, the red ink speaks ruptions. What catches the eye “We are still officially in the emergence of surpluses may of the resilience of Canadian even more about the growth is attract portfolio inflows that stem domestic demand in the face of that it is distributed across a broad deficit at the moment, the slide of the loonie. On balance, global collapse. More recently, range of industries, and is spread but early signs are we don’t expect a reversal in our the tables are turning, and the across almost all provinces. Exter- pointing to a reversal dollar, but there is a risk that as in ink is getting blacker. Is this just a nal demand is coming primarily the past, markets will overreact. temporary shift, or is something from the United States, but year- that could be quite The bottom line? For the bigger going on? Peter G. Hall, Vice President and Chief on-year growth to Western Europe dramatic. ” moment, we can begin to bask From a balanced position Economist, Export Development Canada has also been remarkable. Growth in the positive reversal of our at the beginning of the 1980s, has been so steady that it looks In this case, domestic market trade balance. It says good things Canada enjoyed a trade surplus are pointing to a reversal that like we have finally turned the weakness is making its mark on about where the global economy for most of the decade. The could be quite dramatic. A sharp corner, putting the worst of the the numbers; the growth wedge is headed, that Canada is on the 1990-91 recession threw us into increase in merchandise exports post-crisis period behind us. has been unusually persistent leading edge of this growth, and deficit, albeit a mild one, where this year lifted the nominal trade Clearly, exports are only half over the past few months. that the economy in general we stayed for a half-decade balance for goods into a surplus of the trade surplus story. Exports As far as we can see, it looks will do alright in the face of our through the jobless recovery. that is getting steadily wider. As may soar, but if imports are doing like Canada is set to move back internal softening. Canada is What followed was a three-year of July, the monthly surplus was the same, then the balance can into a sustained trade surplus in again lucking out with offsetting spurt in the surplus, a two-year $2.6 billion and growing. Canada be static or even deteriorating. the near term. The weaknesses economic movements. pause and then a full-blown rally recorded back-to-back surpluses In this case, imports are growing in the domestic economy are not Peter G. Hall is vice-president that came to a crashing halt in of $1.8 billion in the first and at a tepid pace. That speaks to likely to go away for a few years, and chief economist for Export 2009. This roller-coaster ride has second quarters of this year, the the weakness of Canada’s inter- and will continue to weigh on Development Canada, a Crown taken the surplus as high as 7 per first time a quarterly surplus was nal economy, which is beset by imports. At the same time, the re- corporation that supports and cent of GDP and the deficit as recorded since 2011, putting us on highly-indebted consumers and emergence of the U.S. economy develops export trade by helping large as 3 per cent of GDP in the track to record an annual surplus an overbuilt housing market, to is expected to fire up demand Canadian companies respond to past 15 years. for the first time since 2011. Even say nothing of the public sector, in other OECD markets and in international business opportu- We are still officially in deficit after adjusting for inflation, the which remains in austerity mode. emerging markets alike over the nities. Visit www.edc.ca for more at the moment, but early signs merchandise trade numbers are Even so, the weakness to date is coming months, rekindling the information.

Small Business YVR: Redefining is Big Business in B.C. B.C.’s Aviation Hub Thursday, October 16, 2014 | 8 – 10 a.m. Wednesday, October 22, 2014 | 11:30 a.m. – 2 p.m. The annual Small Business presentation represents Craig Richmond an innovative approach to bringing government and President and CEO, Vancouver Airport Authority business together to engage in open and constructive discussion about the issues facing small businesses in B.C. YVR is taking innovation to the next level in order to deliver on its mission to connect British Columbia proudly This interactive presentation will feature a panel to the world. discussion with Minister Yamamoto and small business Join us as Vancouver Airport Authority’s President and leaders as they highlight benefits they have experienced CEO, Craig Richmond, shares his vision of YVR: Redefining through government collaboration. B.C.’s Aviation Hub.

Featuring Presenting Sponsors: The Honourable Naomi Yamamoto, Minister of State for Tourism and Small Business, Province of British Columbia Terry Tarle, CEO, AXYS Technologies Inc.

Ian Tostenson, President and CEO , BC Restaurant Supporting Sponsors: Community Sponsor: and Food Services Association MJ Whitemarsh, CEO, Whitemarsh Enterprises Inc. Wendy Lisogar-Cocchia, Owner and CEO, Century Plaza Hotel and Absolute Spa Group (Moderator)

boardoftrade.com/events boardoftrade.com/events 12 member news Sounding Board October 2014 LOT anniversary event celebrates program legacy

BY LINDA NGUYEN row program has evolved over the “Begin building your network past 15 years into a community of now, and take time to develop rela- Here’s a piece of “Throwback driven, engaged, and like-minded tionships at all career stages.” – Jim Thursday” trivia for you: the last leaders — both current and future Huff, VP of Innovation, Hewlett time The Vancouver Board of leaders. As it was said during the Packard (LOT Executive Round- Trade hosted the entire 2014 evening, “You can’t carry the torch table with HP) Leaders of Tomorrow graduating if you won’t light the path for “In any new environment, find class was back on July 2, 2013, someone else.” a mentor. Someone you trust to for the LOT interview night at the Chris Milton and Evgenia Jilina give you genuine advice, honest Coast Coal Harbour. were the MCs for the evening, and feedback and is able to push you During that event, attendees they kicked off the ceremony with beyond your comfort zone.” – Andry anxiously gathered to await their a “Throwback Thursday” to 1999 Tanusdjaja, TELUS (CPA Account- interview and a chance to be se- — the year of the supposed Y2K ing Speaker Series) lected for Canada’s leading student technology threat, and also the Never stop believing in yourself. mentorship program. At the time, year that the Leaders of Tomorrow Always be ready to seize an opportu- the room was filled with nervous program was launched. nity.” – Craig Richmond, President LOT Mentors Natasha Jung, Austin Nairn and Robin Hemmingsen recognize the 2014 energy, as students milled around Following that, the highly an- and CEO of Vancouver Airport Au- mentee of the year, Amol Thind (second from left). Photo by Noravera Visuals and made polite conversation. ticipated Leaders of Tomorrow thority (LOT Executive Roundtable Fast-forward a year later to the program recap video was un- with Vancouver Airport Authority) Leaders of Tomorrow graduation veiled, capturing the highlights “Core values can’t just be on the ceremony on Sept. 4, 2014, and it and bloopers from the program’s wall. Know them and use them was a stark contrast from where it 2013-14 year. to help you make hard decisions.” all began. Mentors and mentees Next, the MCs were joined by – Andrew Martin, VP of Human gathered once again at the Coast Janet Austin, Chair of The Van- Resources, Joey Restaurant Group Coal Harbour, but this time every- couver Board of Trade and CEO of (LOT Executive Roundtable with one was excited to catch up with YWCA Metro Vancouver, Robin JOEY Restaurant Group) people whom had become good Hemmingsen, Dean of the BCIT “Sell what you have done, what friends throughout the last year. School of Business, and Austin makes sense and what is worth- The event also served as the 15th Nairn, Director of Member Pro- while. Not many people can ar- Anniversary Celebration for the grams for The Vancouver Board ticulate their story and sell.” – Brad popular program, of Trade, as they shared 15 lessons Pennefather, Senior Sales Director, Through the four pillars of men- learned at LOT events over the Canucks Sports & Entertainment torship, leadership, networking, past year. (CPA Accounting Speaker Series) and volunteerism, The Vancouver Some of the top leadership LOT Students David Dryden and Michael Lourdes connect with Wayne Tebb, Dean of the Board of Trade’s Leaders of Tomor- lessons shared included: CONTINUED ON PAGE 13 Kwantlen School of Business, at the LOT Graduation and 15th Year Anniversary.

Leaders of Tomorrow Celebrates Its 15th Anniversary!

Congratulations to the recent graduates of The Vancouver Board Thank you to all sponsors, mentors, alumni and students for of Trade’s Leaders of Tomorrow Mentorship Program and welcome 15 years of excellence in mentorship, leadership, networking to all the new students for the upcoming year. and volunteerism.

Platinum Program Sponsor:

Gold Program Sponsors:

Silver Program Sponsos:

Event Sponsors:

boardoftrade.com October 2014 Sounding Board member news 13 Reflecting on 15 years of LOT Coaching in business

FROM PAGE 12 BY KRISTIN CONSTABLE At JOEY, coaching can be seen at all levels of the organization. “Don’t just have appreciation “I’ve learned more with this Everyone from the partner level for things, but have appreciation company than any other busi- to the most senior executives for the situations you are in and ness, let alone restaurant, I’ve have access to trained internal the people you are surrounded by.” ever worked for”. –JOEY Restau- coaches as development tools – Sam Thiara, Associate Director, rant Group Partner to grow and continually master Undergraduate Community Rela- their craft. tions, SFU Beedie School of Busi- At the JOEY Restaurant Every manager in the orga- ness (LOT Development Night) Group, the growth and develop- nization is given coach training Inspirational words also came ment of people is part of the ex- so that they can take a coach from the evening’s panellists, perience, it is part of the culture. approach to their teams and Larina Lopez, Senior Manager No matter what level you management style. of Community Investment, En- start at in the company, or where In 2011, JOEY Restaurants gagement and Education at BC you want to go, the company’s won the prestigious Interna- Guests hear from LOT program mentors and alumni Larina Lopez, Leo Wilson, and Jesse Hydro; Leo Wilson, Vice President commitment is that their people tional Prism Award from the John during a discussion moderated by student Chris Milton. Photo by Noravera Visuals in the Corporate Finance group get the skills, knowledge, and International Coach federation at KPMG; and Jesse John, Large support to continually grow and for the coaching culture seen Account Manager at Acklands- build their careers. They call this and experienced within the orga- Grainger. a coaching culture. In a coaching nization and has been awarded The Vancouver Board of Trade culture people are empowered as a Great Place to Work, Best would like to extend special to discover their own answers, Places for five consecutive years thanks to the alumni who at- they constantly receive feedback in a row. tended this 15th anniversary cel- and communication on their Kristin Constable is the Direc- ebration. Many are established areas of opportunity, and most tor of Training and Development professionals now making their importantly people listen and at JOEY Restaurant Group, a mark in the business community. ask questions. proud sponsor of The Vancou- There is no better way to celebrate “One of the best attributes of ver Board of Trade’s Leaders of this important milestone than the coaching here is that it is all Tomorrow (LOT) mentorship with those who have helped make transparent. Nothing is hidden program. If you want to find out the program so successful over the and all employees are held to more about the JOEY culture or past 15 years. the same high standard. Expec- many of the other education and For more on the Leaders of To- tations are clearly laid out and development opportunities with LOT students and alumni Kyle Krystalowich, Madhav Goyal, Manisha Narula, Josephine morrow mentorship program, visit implemented,” says one JOEY the JOEY Restaurant Group visit Gunawan and Hope Wang celebrate the Leaders of Tomorrow program’s 15th Anniversary. boardoftrade.com/LOT. Restaurant Group Partner. joeyrestaurants.com/careers.

Welcome to some of our newest members

Place One Systems CGM Lawyers Dranly Holdings Ltd. South America Eco Travel Stephanie Fowler cgmlawyers.com southamericaecotravel.com placeone.net Heather Howe Leah Vidak CSLI Agility Forex Real Time Project Services The Fifth Option Sean Jimenez agilityforex.com csli.com Consulting Inc. UPS Canada Callum McGuffie ups.com Formever, Inc. fifthoption.com Axiom Builders Inc. formever.com axiombuilders.com Danielle Johnson BC Liberal Party The Hive Bouldering Gym bcliberals.com The Geller Group hiveclimbing.com Jellinck Advisory Services Olivia Shamash Bean Lovers Coffee Co. James McCallum Canadian Fishing Co. Georgeopoulos Tax Consulting Inc. Anthony Riley bean-lovers.com & Associates Ltd. (CANFISCO) taxpro.ca Jonathan D’cruz canfisco.com Pleasant Solutions Inc. Jack Cewe Ltd. MT Consulting Jackie Yim pleasantsolutions.com cewe.com Canadian Home Builders’ mtconsulting.com Cindy Huang Association of BC RBC Royal Bank Bakercorp McCarthy Tetrault LLP chbabc.org Ben Brzezynski rbc.com bakercorp.com mccarthy.ca Desjardins Group Mark Comeau Children’s Foundation Consumer Protection BC Monte Clark Gallery Inc. desjardins.com childrens-foundation.org consumerprotectionbc.ca monteclarkgallery.com Kimberly Sicoli German Link Translation chocolaTas Lotz & Company Renaissance Vancouver Aliya Amershi Services chocolatas.com lotzandco.com Harbourside Hotel Brandon Huinink german-link.com renaissancehotels.ca Insurance Bureau of Canada BES - Building Little Mountain Ayesaan Rebello ibc.ca Energy Solutions Emily Wan Learning Academy bes-canada.com Michael Jonckheere Soundhouse Studios lmacademics.com Sabine Kempe soundhousestudios.com Leadership loves company 14 member news Sounding Board October 2014 Building credibility and your personal brand

BY KYLE KRYSTALOWICH your distinct and unique brand, said Cree. The reality, she added, Members of the Company of is that having a brand is not an Young Professionals — The Van- option — but managing it prop- couver Board of Trade’s under- erly is. 35 program — kicked off their CYP members learned that first post-summer event on Sept. managing your personal brand is 16 with an interactive and self- not an easy task and takes time. reflective session about building a Cree recommended the follow- personal brand and credibility for ing steps to create an effective career progression. The session re- personal brand: volved around three main aspects Know yourself. Take some to building brand and credibility: time to consider your deepest consistency, clarity, and authen- values, discover your passions, ticity. determine your greatest talents The session, led by Dr. Tara and skills, and explore your per- Cree, began with a discussion on sonality. brands that everyone is familiar Articulate vision. Determine with, such as Starbucks and Tim where you want to be in the next Hortons. Cree asked participants, five years and revise this as often “What do these brands mean to as you need to. This is an impor- you? What makes these brands tant question to ask and visualize, Dr. Tara Cree speaks to members of The Vancouver Board of Trade’s Company of Young Professionals program on Sept. 16. The program powerful?” Those in attendance as this will give you a target to aim focuses on developing under-35 professionals in the early stages of their careers. Photo by Noravera Visuals soon realized that a brand is at when establishing your brand. often not controlled by you, but Define your brand. An integra- Closely tied with your brand is credibility. Alternatively, insin- fessionals (CYP) is a leadership instead, is defined by the people tion of what you are passionate your credibility. As Cree told those cerity, arrogance, and breaking development program of The around you. about and how you spend your in attendance, “credibility is like commitments all can tarnish one’s Vancouver Board of Trade that Since one cannot control what time is key to ensuring that your currency — it is hard to earn but professional credibility. connects emerging young profes- other people think, attendees brand is defined and recognized easy to lose.” As the session drew to a close, sionals in Greater Vancouver. CYP were encouraged to be proactive, by others. A disconnect between Establishing your credibil- Cree reemphasized that build- members are committed to im- in an effort to manage and shape these two things is apparent and ity goes hand in hand with your ing a brand and credibility are proving the community, creating their personal brand. Whether it’s can have a negative impact on brand. Formal credentials, a crucial in business — especially strong relationships, developing your daily choice of clothes, how your brand. proven track record, and a sense for those who are just beginning themselves and developing the you act, or what skills you acquire, Live your brand. Get out there of authenticity are just a few of their careers. people around them. For more info, all of these factors contribute to and be yourself! the many ways that one can build The Company of Young Pro- visit boardoftrade.com/CYP.

Thank you sponsors!

For your generous contributions throughout September

Without your support, our events would not be possible October 2014 Sounding Board member news 15

WOMEN’S LEADERSHIP CIRCLE® How mentors and sponsors differ

BY NICOLE BYRES make a difference in their career and beyond those with whom progression. they share a similar style or back- In recognition of the impor- ground. tance of mentorship and spon- Tips for optimising mentor- Sponsors should have the sorship to the advancement of mentee and sponsor-protégé power to advance one’s career women into leadership roles, relationships and to provide assistance in The Vancouver Board of Trade’s obtaining high profile assign- Women’s Leadership Circle chose I have been a mentor to many ments and/or promotions. Once this topic for its Morning Leader women over the years. One of such a person has agreed to be series event on Sept. 24. the key indicators of an effective a sponsor, it is important that Formal and informal mentor- and mutually rewarding mentor- the protégé delivers outstanding ing has existed for many years; mentee experience has to do performance and loyalty to the sponsorship on the other hand with the selection of the mentor. sponsor, so that the relationship is a relatively new term, and very Mentees who are strategic in their also reflects well on the sponsor. different than mentorship. Thus, choice of mentor, by matching Despite the title of her book, it is useful to clarify the differ- the mentor to the mentee’s par- Hewlett confirms that both ences between a mentor and a ticular needs at that stage in her mentors and sponsors are im- sponsor, and how sponsorship is career, get the most out of the portant. Sponsors however, make a key strategy in ensuring women relationship. These mentees are the difference in ensuring that achieve senior leadership posi- focused on their objectives, and women achieve senior leader- tions within an organisation. Nicole Byres, QC, is a Partner at Miller Thomson LLP. respectful of their mentors’ time. ship roles. Mentors provide advice, support and guidance, but their thereby enabling them to dem- seeking to increase the represen- “Mentors provide advice, support and guidance, role is usually passive. Mentors onstrate their skills and ability. tation of women in their senior are valuable sources of informa- Sylvia Hewlett, author of management ranks had to be but their role is usually passive... Sponsors on the tion and can be a sounding board Forget a Mentor, Find a Sponsor, intentional about ensuring high other hand advocate on behalf of their protégés, to assist mentees on a wide range and Co-Director of the Women’s potential women are provided of issues from developing career Leadership Program at Columbia with sponsorship opportunities, and they often have a vested interest in ensuring paths, to dealing with co-workers Business School conducted a without which, women would not that their protégés succeed.” or managers with different or two-year study which sampled necessarily get the sponsors they challenging styles. Importantly, 12,000 men and women in white- required. In turn, these mentors feel their Organisations that take a pro- mentors can assist their mentees collar occupations across the This is because the sponsor- time and experience is valued, active approach to create spon- to understand the “unwritten U.S. and Britain. According to protégé relationship also affects will often go the extra mile for sorship opportunities for high rules” of their organisation. her research, sponsorship made the sponsor’s credibility and rec- that mentee. potential women, have a better Sponsors on the other hand a measurable difference in career ognition, and so sponsors – typi- When choosing a potential chance of achieving diverse lead- advocate on behalf of their proté- progression, particularly in the cally senior white men – naturally sponsor, it is also important to ership teams. gés, and they often have a vested areas of high-profile assign- choose people most like them be strategic but the search crite- Nicole Byres, QC, is a partner interest in ensuring that their ments, promotions, and pay. to sponsor. As a result, organ- ria is different. Women looking at Miller Thomson LLP where she protégés succeed. Sponsors open Hewlett’s research found that isations may need to be more for sponsors to assist them in heads up the labour and employ- doors and advocate on behalf of sponsorship was particularly proactive in both identifying their aspirations for advance- ment group for the firm’s Vancou- their protégés to help get them helpful to women who aspired to high potential women leaders, ment, need to be prepared to ver office. Byres served as Co-chair ‘stretch’ assignments or a role climb higher than middle man- and then matching such women look outside of their immediate of the Women’s Leadership Circle on high-visibility teams or files agement. However, organisations with sponsors who are able to circle of managers or mentors, Advisory Committee in 2013-14. Are you a reluctant collaborator?

BY LISA MARTIN deserve a lot of the credit when own terms. Lisa Martin has made it her I’m involved in a big win. If any of these statements mission to help companies keep I want you to ask yourself, 2) When things go wrong, it’s feel even just a bit true for you, and cultivate rising leaders. She “How collaborative am I, really?” important for me to communi- take heed. You don’t need to is a member of The Vancouver Competition is so ingrained cate where others fell short. dampen your competitive spirit, Board of Trade Women’s Leader- that it can be hard to let it go — 3) I sometimes make prom- but you’d be wise to use it more ship Circle Advisory Council, the even with your colleagues. ises I don’t intend to keep. strategically. creator of the Lead + Live Better™ As a leader, you need to know 4) I’m sometimes reluctant to Collaborative cultures don’t programs, a leadership coach, when to let a collaborative per- share information. happen by accident. They’re speaker, and a bestselling author. spective take over. 5) I’m sometimes reluctant to led by people who know when In the coming months, Martin Read the following seven share resources. it’s appropriate to set ego aside will share a series of articles in statements and think about 6) I think cross-team col- and be the ultimate team player. Sounding Board about maximiz- your interactions with col- laboration can be more trouble I’ll leave you with one final ing performance as an executive, leagues. How true is each one than it’s worth. personal query to ponder. to help further the WLC’s mandate for you? 7) I prefer to focus on the Leading Question: Is your to elevate women in business. For 1) Given my level of respon- success of my own team and ego in the way of better col- more info, visit LisaMartin Inter- sibility and performance, I let others win or lose on their laboration? national.com/programs. Lisa Martin, Author and Leadership Coach. In-depth learning. BY DIRECTORS. FOR DIRECTORS.™ Upcoming national one-Day Short coUrSeS in BritiSh colUmBia

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