DAVID Y. IGE CATHERINE PAYNE GOVERNOR CHAIRPERSON
STATE OF HAWAI‘I BOARD OF EDUCATION P.O. BOX 2360 HONOLULU, HAWAI‘I 96804
June 4, 2020
TO: Board of Education
FROM: Catherine Payne Chairperson, Board of Education
AGENDA ITEM: Board Action on State Librarian’s evaluation for 2019-2020 School Year: end-of-year evaluation
The Board of Education’s (“Board”) state librarian evaluation process, revised on August 15, 2019,1 includes an end-of-year final evaluation of the state librarian’s performance on predetermined professional standards based on the American Library Association’s description of required skills for library directors and multiple public library director evaluations from across the country and annual state librarian priorities. The state librarian is to provide the Board with a self-assessment along with supporting documents and evidence to help inform its evaluation.
State Librarian Stacey Aldrich’s materials related to the end-of-year self-assessment are attached as Exhibit A.
The evaluation process envisions the Board conducting its end-of-year evaluation of the state librarian in executive session, taking action on the assessments in public, and publishing its ratings and comments on its website. However, on June 27, 2019, the Hawaii Supreme Court issued an opinion regarding discussion of personnel matters in executive session.2 Based on this opinion, the discussion of the state librarian’s performance should occur in public because there is no clear, legitimate privacy interest in highly personal and intimate information, as described in the opinion. Because the entire discussion will occur in public, it is more appropriate for the official meeting minutes to serve as the record of the evaluation rather than a separate summary document.
1 The memorandum on the revisions to the state librarian’s evaluation is available at: http://boe.hawaii.gov/Meetings/Notices/Meeting%20Material%20Library/Special_20190815_Action%20on %20State%20Librarian%20evaluation%20recommendations.pdf. 2 Civil Beat Law Center v. City and County of Honolulu is available here: https://oip.hawaii.gov/wp-content/uploads/2019/07/CBLC-v-Honolulu-Police-Commission-Kealoha-exec- session.pdf. Exhibit A
State Librarian Stacey Aldrich’s 2019-2020 Self-Assessment and Supporting Documents an Evidence
STATE LIBRARIAN END-OF-YEAR EVALUATION WORKSHEET
STANDARDS
Professional Standards Ratings Standard 1: Visionary Leadership and Organizational Culture Highly Effective Standard 2: Operations, Resources, and Personnel Management Effective+ Standard 3: Board Governance and Policy Effective Standard 4: Communication and Community Relations Effective+ Standard 5: Ethical Leadership Effective+ Component 1 (Professional Standards) Overall Rating Effective+
Justification In review of this past year, and the most recent COVID-19 crisis, I would rate myself Effective+. Our organization has been able to create agile plans that are allowing us to pivot our services based on the environmental situation, and provide services to the community both virtual and now physical.
PRIORITIES
State Librarian Priorities Ratings State Librarian Priority 1 Delayed State Librarian Priority 2 Delayed State Librarian Priority 3 Under Construction Component 1 (Professional Standards) Overall Rating
Justification These priorities were not completed due to COVID-19 crisis, which required all of my energy and that or the organization to rethink, redesign, and plan for a changing new normal in just two months. These priorities are important and we continue to work on them, but are rethinking how we will accomplish them now. We continue to use our HSPLS Framework to guide the work we do, but pivoting to meet the challenges of the new normal.
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BOARD ACTION ON STATE LIBRARIAN’S EVALUATION FOR 2019-2020 SCHOOL YEAR: END-OF-YEAR EVALUATION | JUSTIFICATION
The following are a few examples related to the standards and priorities set forth in this evaluation. Most of my examples are related to the recent COVID-19 Pandemic because it is fresh in my mind and has been all consuming. In terms of the priorities, you will see that we were not able to accomplish everything we sought to complete. This is a combination of the challenges of COVID-19 and one of the priorities is big enough that it needs more time to be developed. I must note that the accomplishments of the Hawaii State Public Library System have been made by a team of very dedicated staff, and I am blessed to work with them to support our communities.
STANDARDS
STANDARD 1: VISIONARY LEADERSHIP AND ORGANIZATIONAL CULTURE RATING: Highly Effective JUSTIFICATION: I believe this an area where I do my best working leading. The following are examples to highlight the work done in this area.
1.1. Clearly aligns leadership actions, staffing, and resources to a patron-centered vision and ensures the vision is evident in the culture of public library branches;
My thinking about what we do always starts with the patron. I am always asking why and what the impact is to the people we serve. When the COVID-19 pandemic began and we were closing, we had to pivot our services and think about what we could do to support our patrons in the locked down environment. We thought about access and resources. For those who did not have library cards, they couldn't use our digital resources and they could not visit a library to get a library card. To ensure access, we created an online library card application. The online library card is good for 45-days and grants immediate access to all of our digital resources. There have been 3300 online applications in just a few weeks. We also lifted any restrictions on patrons who had above the maximum fine limit on their library cards, so that they too could continue to use our online resources.
We did not stop with an online library card application. We redesigned our homepage for easy access and add new resources and features. Please see attachment 2 for more information about the changes.
As we have been planning for a phased in reopening, we have used a collaborative approach that is focused on how can we support the health of communities and also provide services. When we were planning together with the branch managers for our Library Take Out service, we started with a template to consider all the aspects of this service and how it would best work in each branch. Next we all met together on Microsoft Teams to discuss the plans. We started the conversation by asking staff to tell us what the service would look like from the patron’s experience. It's easy for us to get caught up in how we are going to do something, but the question is will it make sense and serve our patrons?
Attachment 1: Online Library Card Application Attachment 2: Improved Access to Resources and Information | Website changes 2020
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1.2. Creates an organizational framework that guides the library system in the development of people, place, collections, and services and programs;
Our organization uses our HSPLS Framework for planning and communicating internally and externally. It helps us keep focused on what is important, but also leaves room for addressing the details. All of our communications have been designed around people, place, collection and services and programs. From the testimony to the legislature to communicating rapid changes to staff, it provides common vocabulary and simple way for us to think about our complex organization.
For example, all of the communications that we created internally for staff about COVID-19 changes were all framed around people, place, collections and services and programs. We were able to succinctly provide guidance for staff, what would happen with our physical locations, how we were going to handle collections, and how we needed to wind down physical services and programs.
Attachment 3: HSPLS Framework Attachment 4: Legislative Informational Budget Briefing, January 17, 2020
1.3. Nurtures an organization of working together, trust, and high expectations by supporting leadership and staff who work behind the scenes and in branches to make decisions that improve library services;
COVID-19 provided a myriad challenges and opportunities to continue to nurture our organization. The Executive Team and myself have worked tirelessly to keep communication open, encourage ideas from all levels and build trust. I sent out updates called READ | Stay Healthy and Stay Informed that covered issues, process, news and concerns. Sometimes I would include a poem to inspire. I met with the Executive Team every morning to discuss issues/concerns/plans. The Executive Team met three times a week (MWF) (25 meetings) with the Branch Managers to discuss the latest information/concerns and planning. The support staff leaders and the branch managers met with their staff to convey information, gather questions and to do planning. The first day that all staff were back to work, we had a Welcome Back Webinar to review our plan, safety protocols, material protocols and what is coming next. With an amazing Executive Team, we have created structures to do our best to communicate and include all voices. And a standard practice in our organization, is if we are going to do something new, we have small teams form to develop and make recommendations to the Executive Team. This is true of Summer Reading, which each year we ask staff from across the state to help design and develop. We set the foundations and expectations and then we ask people to step up and excel. Another great example of this is the Virtual Programming that was developed. We had one staff member lead and bring in several others to set the foundations for our library system as a whole. Within two weeks, they had figured out how to record and make accessible virtual programs to support children who missed their storytimes with our librarians, and fun crafts to do while at home. We are working on the logistics of rolling out statewide, while still ensuring quality. There is a lot of talent in our system and we try to provide opportunities for voices to be heard as we continue to build our future together.
Attachment 5: Welcome Back Webinar Slides Attachment 6: Hawaii State Public Library System: COVID-19 Health and Safety Guidance and Protocols
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1.4. Leads and supports the use of quantitative and qualitative data to identify priorities, assess organizational effectiveness, identify effective practices and promote continuous organizational learning, and inform services and programs for administrators and library staff; and
Data is necessary to make good decisions. I am constantly reviewing data from inputs, outputs and outcomes, and talking with staff. We get monthly usage statistics that I review and we also usually do two samples a year of data that is collected at the national level that goes a little bit deeper than the monthly usage. I always review the data and have lots of questions.
This year, we were able to set up a new data software that works with our online catalog system called BC Analytics. Our staff have worked with Sirsi/Dynix to create dashboards for our branches to begin using this summer to monitor their local data and make informed decisions. The dashboards are visual and show them how many people have checked out materials, what kinds of materials are checking out, how many holds, and more. They can compare their data to other libraries. The dashboard was presented at the last branch manager's meeting and they each will get a login by the end of summer to begin using. We will also take in feedback on the additional information they would like to see in the dashboards. This data is very useful because it is live up-to-the-minute data, and does not require us to wait for monthly reports.
We also have been reviewing the data related to the use of our electronic resource. The increase in usage of ebooks by unique patrons has increased from 15,230 in January 2019 to 21,849. Last year, in the month of March, we only had 13,897 unique patrons. The beginning increase to January, we believe is due to concerted effort to build awareness of our great ebook collection and Libby app. The quick increase during COVID-19 represents the desire of people to read, and also may be the tipping point for increased demand for ebooks.
Attachment 7: Example of Basic Dashboard for Hilo
1.5. Ensures all staff receive relevant and continuous professional development, including leadership development, that directly enhances their performance.
This past year we hired a Staff Development Coordinator, who has hit the ground running. She is currently developing a tool that we have called Niche Academy to be the repository of training for all staff. She has used Niche to help teach people how to use our Summer Reading Platform Beanstack. She has also started a learning newsletter, that is sent to all staff, with links for learning opportunities. All staff also have access to WebJunction, which is another online training resource for library related topics.
This past year, we also did our best to support staff to go to conferences. We are not only supportive of staff participating as leaders in the Hawaii Library Association (HLA), but this past year we sent staff from each island to participate in the annual HLA Conference. After the conference, the group presented via a webinar what they had learned with the rest of the staff. We also sent staff to the Public Library Association Conference this year too.
Knowing that the health and safety of our buildings is a big part of our janitorial staff, we recently did a survey to identify what training they would like to have to support their work. We are using the results to identify, create, and offer the requested training.
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Most recently, we had an all staff Microsoft Teams meeting called Transitioning to a New Normal with Heather Pierucki, LMHC, Therapist and Clinical Consultant to help us prepare for working with our communities after such a difficult time and also how to work with patrons who may difficult to help. I am confident with a Staff Development Coordinator, our training will continue to improve and support our staff.
Attachment 8: Sample slides from Transitioning to a New Normal
STANDARD 2: OPERATIONS, RESOURCES, AND PERSONNEL MANAGEMENT RATING: Effective + JUSTIFICATION: I am engaged and knowledgeable about my whole library system. I work with my colleagues to continue improving our operations and the use of our resources, so that we can serve our communities. The following are examples to highlight the work done in this area.
2.1. Monitors and evaluates the management of operational systems to ensure the effective and efficient use of human, fiscal, capital, and technological resources;
The Executive Team is made up of leaders from HR, fiscal, capital, collections, library development, 49 branches, Hawaii State Library, Library for the Blind and Print Disabled and IT. We normally have weekly meetings to review operations and projects, but have had daily meetings during COVID-19 to keep up with changing information and environments. Having this group at the table ensures robust conversation and decision-making that is based on systems thinking.
I also have ongoing meetings regarding the budget. We review personnel, operational and project costs. We prioritize needs and track expenditures.
I work closely with our HR department and speak frequently with them regarding our most important resource, our staff. We discuss issues, concerns, processes and recruitment.
I have focused a lot of attention on our IT infrastructure this year, and worked with staff to prioritize and implement important projects to: improve our PC reservation system, upgrade all of our PCs to Windows 10, replace hard drives to improve public PCs, upgrade servers, and upgrade back-up batteries, which were end of life. Our network infrastructure is out of date and we have hardware that needs to be upgraded. With thanks to Brook Conner and Steven Asaumi from the DOE, we were able begin work towards acquiring eRate funding to help us offset the costs to upgrade our network hardware and wireless connectivity in future years.
During the COVID-19 Pandemic, we created a phased-in operational plan to return to service; based on the most recent guidance from local, state and federal authorities. Our plan has used to help manage, communicate with staff and stakeholders, and ensure we have the resources we need to build the new normal. Based on what we are learning each week, we are pivoting and developing our next phases of services.
Attachment 9: Hawaii State Public Library System Plan for Reopening 2020
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2.2. Develops and ensures the implementation of procedures and structures to support compliance with local, state, and federal laws and regulations;
I work closely with staff to ensure we are following the appropriate local, state and federal laws and regulations. I am very familiar with requirements for all of our federal funding and work with staff to make sure that we are spending funds appropriately.
We do work with staff to update them and ensure that they have the information that they need to be in compliance. For example, we have a staff member who has begun to do routine presentations for branch managers on the state and federal regulations we must follow to ensure we have safe and healthy buildings.
2.3. Implements personnel procedures and programs to recruit, hire, and develop personnel;
I work very closely with our HR department to ensure that we have the appropriate resources and procedures to support staff. We are constantly looking for new ways to improve these procedures within the limits of the state requirements.
This year, we did decide to do a larger recruitment for our positions. A small team of staff attending the Public Library Association conference in February, and the Hawaii State Public Library System had a booth. Our goal was to increase awareness of the library system and the kinds of jobs that are available. We met many people who thought that they could not apply because they did not live here. We also met some amazing potential candidates. We handed out more than 1000 handouts to attendees.
Our hope is the wonderful candidates will still keep an eye opened for future opportunities here in Hawaii.
Attachment 10: Postcard information for recruitment efforts
2.4. Guides the process of fiscal planning and budget development, makes recommendations based upon the public library system’s current fiscal position and future needs, makes sound fiscal decisions aligned with the library framework, and ensures all fiscal practices are clear and accountable;
I work directly with staff to build our budget requests as they relate to our framework. Our budget is not complicated. Eighty percent of our budget is people and twenty percent is basic operations. We have a small team, led by the Special Assistant to the State Librarian, that works to build and communicate our budget effectively with the Governor and Legislature. We have been successful over the past few years in our budget request because we focus on building each year and showing what we have been able to accomplish around people, place, collections and services and programs.
We spend time analyzing and balancing the budget and use of our Special Funds, which are made up of fines and fees, and used for our collections. We have to determine each year, based on predictions for the next year, how much we can spend, and still have funding in future years.
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2.5. Monitors facilities use and needs and works with staff to develop and implement strategies for creating spaces that are safe, well maintained, welcoming, and able to serve the library needs of each community;
I have weekly meetings with facilities to make sure I am up-to-date on construction projects and other major issues. I am involved in the beginning of any major project to make sure I understand the project and that we can make sure important library related issues are addressed.
I also visit our library branches and talk with staff. We think about what are the things we can do to improve our spaces for the public and then determine resources to pursue the positive changes.
We have a list of projects for our libraries that is discussed and refreshed yearly with the Department of Accounting and General Services. When we have to shut down a library for an extended period of time, we do our best to “refresh” the library with new flooring, painting and furniture. We are currently in that process with the Liliha Public Library. Unfortunately, the project has taken longer than we expected due to some large issues that arose during part of the project to renovate the bathrooms. The major construction is finished and now we are doing all of the internal improvements, which could not be done while the construction project was in motion.
We also meet with community partners like the Sheriff’s Office, HPD, and Scott Morishige to work on supporting safety and the health of our communities around our libraries.
2.6. Works with staff to develop collections that effectively balance local, island, and statewide resources; I work directly with the Technical Services Section Manager and we have ongoing conversations with all staff that are involved in collection development. We continue the process of understanding the complexities of our current model, so that we can work together to build a more effective system.
Being a patron of our collection, in particular our digital collections also helps me understand what our patrons see, and to have good conversations with staff from a patron’s perspective. I would highly recommend Eric Idle’s Always Look on the Bright Side of Life audio book.
2.7. Works with staff and community to develop programs and services that support the library needs of all community members; and
We are always working with the community to develop programs and services that support our patrons. The following is a snapshot of some of our partners:
• The First Lady and her Ohana Readers project, which is designed to provide free books by mail to children from birth to age 4 and a half through a partnership with among state Department of Human Services (DHS), the Hawaii Library system, Friends of the Library, the office of Rep. Lynn DeCoite, Read to Me International, other community groups, and the Dolly Parton Imagination Library. The program has been launched on Molokai and Lanai so far. • The Music for Life Foundation to continue to launch the ukulele borrowing program in libraries across the state. Leo Daguioag, Founder and Executive Director and Jake Shimabukuro, co- director of the ukulele sponsorship, are dedicate to getting ukuleles in all 51 of our library branches. We currently have had launch events at 9 locations. We were just about to launch all
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of the location in the county of Maui right as COVID-19 was starting, so we had to cancel. In 2020, there have been a total of 155 check outs to add to 2019 stats of 463 check outs. • The Hawaii Literacy, Inc. is working with us to create drop in literacy locations at a few of our libraries to include Waianae, Kahuku and Waimanalo. These would be small areas in the library where patrons who need help reading a form or application could get assistance and also more information on how to become better readers. We are also working with them to create another Battle of the Books for Waianae and Nanakuli. • United State Census is dedicated to getting people counted and so is the public library. We have been supporting information sharing and our spaces for training for Census Staff. • Grow with Google (national library tour). I worked closely with Google in January. They brought staff, Chromebooks and information for an all-day training and coaching Event to the Kaimuki Public Library to help patrons learn more about the free online learning and tools available to support them as job seekers, small businesses, and digital age learners. Once we have gotten our new normal down, we will be following up with more sessions across the state, with some financial support from Google. • Revive and Refresh Mobile Showers was parking in our Kaneohe Public Library lot before COVID- 19. It is the perfect location because it is right next to a one-stop shop for people who need some assistance. Our hours are currently truncated as we transition to reopening to the public, so they are not able to park now. As soon as we return to normal hours, we hope they will join us again.
Attachment 11: Flyer for ukulele launch
2.8. Guides the process of review of technology and implementation of new technologies that create more efficient and user-friendly services for the public.
I work closely with staff to review and identify what technologies we are using, what could we be using to improve services, and implementation plans for improvement. The following are just a few examples of what we have done this year and a preview of what we are looking at implementing for next year.
• We improved the patron management system for the use of our PC’s this year. Patrons can now easily place reservations to use a PC. They are allowed to use the PC until there is a reservation. In the past, after one hour, the patron had to walk up to a library staff member and ask for more time. We also enabled a print release station. This means patrons won’t accidently print 100 pages. We enable 50 pages at a time, and you simply have to walk over to the print release station and determine exactly what you would like to print. It saves time and paper. • We integrated receipt printers at all of our libraries. If patrons would like a receipt to remind them of the items they have checked-out, we can print one for them. It also increases the efficiencies for staff. When they check-in items and there is a hold, the receipt printer automatically prints a slip to put in the book to begin its process to the right location. In the past, staff handwrote every slip. • New cash registers were installed at every branch. In the past, there were many different kinds in our 51 branches. The new cash registers are digital, provide a simple password for staff to log on, and a reporting feature that removes the need for staff to
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hand write totals from a receipt onto a piece of paper. It has streamlined the reporting process. • We implemented the use of Microsoft Teams for system wide communication. During COVID-19, it was a great tool for us to keep everyone in touch, share documents, and keep record of interactions. • We worked with Sirsi/Dynix to create an online library card application. • I found an online appointment system called Picktime to provide a method for patrons to create appointments for pick up their hold requests for our Library Take Out service. As of the writing of this evaluation, there have been more than 1400 appointments made across the system. • We are in the process of extending our Wi-Fi signal in every parking lot or in areas where the public would have access to use their own devices. • We are currently looking to use technology in positive ways that support new normal and service. One app we are looking at would enable patrons to check out their own materials via their cell phone.
Attachment 12: Library Take Out information
STANDARD 3: BOARD GOVERNANCE AND POLICY RATING: Effective JUSTIFICATION: I understand the complexities of my organization and can articulate how it works. I am a systems thinker and realize that what may seem like simple changes are not always simple, but never a barrier to improvement. I am an effective communicator, and I would like to work with the board to identify the best method or platform for keeping everyone informed. I am The following are examples to highlight the work done in this area.
3.1. Understands and articulates the system of public libraries governance, differentiates between policy-making and administrative rules and roles, interprets and executes the intent of Board policies, and advises the Board on the need for new and/or revised policies;
I cannot do my job if I am unable to articulate how our public libraries are organized and managed by administrative rules. I have to often explain to stakeholders and government officials that the Hawaii Public Library System is not a part of the Department of Education, but we report to the Board of Education. I also have to explain that we sit on the Executive side of government, but the State Librarian is not a part of the Cabinet. It’s a strange gray zone, or “purgatory” as someone well described it recently. It is a challenge because we do not always get the same information that all of the other departments receive, because the assumption is DOE or Executive side lets us know.
This year I have spent a lot of time talking with various officials to help get us into the information zone. It is slowly working.
Over the past five years, I have spent a lot of time reviewing our administrative rules and there is still work to be done to improve our services and programs. We will be seeking the support of the Board next year on a few updates.
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3.2. Works with the Board to develop a vision, mission, and framework for continuously evaluating and improving public library services statewide; and I appreciate the input from the Board each year as we review the HSPLS Framework and focus areas for the year. The flexibility of this Framework gives us an opportunity to pivot more quickly if the environment changes, and I look forward to continuing to work with the Board as we move forward.
3.3. Provides professional advice to the Board with appropriate recommendations based on thorough study and analysis and keeps the Board informed with the data and reports that enable effective and timely decision making.
I provide ongoing updates to the Board Chair and Executive Director to ensure there is communication regarding the positive news, challenges, and need for assistance.
I am more than happy to provide more data and reports as needed to help the Board understand our public libraries.
STANDARD 4: COMMUNICATION AND COMMUNITY RELATIONS RATING: Effective+ JUSTIFICATION: I am engaged within our organization and within our community, and work to find ways to build synergy that supports the people we all serve. The following are examples to highlight the work done in this area.
4.1. Uses effective public information strategies to communicate with all stakeholders in an appropriate and timely manner, promoting the value, programs, and services of the public library system with patrons, the media, state officials, and the community at-large;
We have a simple strategy right now. We provide information about new services and updates via press releases, our website, and social media. Over the past year, I have been interviewed for several news stories: ukuleles with Leo Daguioag, Grow with Google with Google staff, with First Lady Ige and Representative DeCoite regarding the importance of reading and the Ohana Readers project, and Olelo’s Island Focus program to discuss the role libraries play in our communities. I also have done Zoom interviews about Ancestry Library Edition being available from home and an in-person interview about our phased in opening approach with Hawaii News Now.
I am grateful to Google for being able to get a piece in the Star Advertiser about the importance of libraries and digital learning and access.
I was also a part of a video that the Friends of the Library of Hawaii (FLH) made to help garner support for their efforts to purchase a permanent location for their operations to ensure as much funding as possible can go toward our libraries and not leases.
Attachment 13: Grow with Google Press Release Attachment 14: Hawaii libraries help public with digital skills – thanks, Google
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4.2. Works with staff and other community members to build mutually beneficial resources that support the needs of the community; and
This year there are three examples that I would like to highlight that are focused on the public library as a resource for our communities:
1. We worked directly with DLIR to provide support during the early days of COVID-19. We transformed two areas in the Hawaii State Library (HSL) to provide the technology needed by 17 of our HSL staff to help with unemployment claims. We are going to continue to provide this support as long as we can, so that we can support our neighbors. We also had a few staff volunteer and a few that were deployed. 2. We provide 30 of our laptop computers from EWA Beach Public Library to support the Department of Health, who called with a need for quick access to get their contact tracers up and running, while they wait for new laptops to arrive. Our IT staff worked to clean and upgrade all 30 laptops with new drives and Windows 10, and delivered them to DOH in 3 days. 3. We are opening up our meeting room at the Wahiawa Public Library to the WIC program, which lost its neighboring offices to a fire right before COVID-19, and were about to lose their temporary location. They need a space to provide services while they seek a new location.
4.3. Establishes effective communication within the public library system, promotes interpersonal relations among staff, and creates a “spirit of aloha” atmosphere of openness, honesty, humility, and respect.
Communication is the number one challenge for all of us. It’s part of the human condition for us all to find ways to understand each other and information, especially when we come to each other with some many different experiences and perspectives. While I work every day to build effective communication through emails, Teams meetings, webinars, visits, and just basic connecting with my colleagues, I know that there is more to do.
During the COVID-19 Pandemic, I was exceedingly aware of the trauma that everyone was facing, so it is why we set up so many opportunities to have interaction with people. I wanted to make sure staff knew what was going on and that we could address their concerns as soon as we had the information. Have we had hiccups because information did not get passed down to everyone? Yes, we have, but we just keep trying to improve.
And, I know it is hard for staff because information is changing rapidly and the pacing of stopping and starting can be jarring. But through it all, I try to be patience, understanding and respectful as I ask everyone to be a part of building the plane to the new normal while we fly it.
My door remains always open to all my colleagues at HSPLS.
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STANDARD 5: ETHICAL LEADERSHIP RATING: Effective+ JUSTIFICATION: I believe the practice aloha is a form of ethical leadership. I listen and I look for ways to leave things better then when I got there. The following are examples to highlight the work done in this area.
5.1. Demonstrates ethical and professional behavior, a high level of self-awareness, and reflective practice;
I grew up with a Colonel in the United States Army as a father, who taught me the importance of ethical leadership. I do my best to set a good example of ethical and professional behavior. I am always aware of my actions and usually spend commutes home thinking about the day and what worked and how I could improve. For the past two years, I have been practicing the Aloha Response with Pono Shim. For me is has become a guide for continuing to think and act in ways that are about relationships and connections. I am always still learning and growing. I was able to practice aloha at a national meeting, as the President of the Chiefs of State Library Agencies (COSLA), to defuse a very contentious situation and at the same time create a sense of acknowledgement among all parties. My colleagues were kind and spoke to me and sent emails about how they appreciated the way I handled the situation with care.
5.2. Encourages and supports high levels of performance and recognizes those who excel in the work they do for their community; and
I do expect staff to be professional and do their best work at HSPLS. I feel lucky that I work with so many amazing staff who already perform and support their communities in wonderful ways. We always recognize best Manager, Employee and Team of the Year. In between, I try to be sure to thank people in email, meetings, and at events. During COVID-19, we had so many people step up and do amazing work. In one of my READ | Stay Safe and Stay Healthy emails to staff, I thanked the four staff members who were manning the phones for our whole system while we were closed. At our Welcome Back All Staff Webinar, I was sure to stop and thank the staff who did important work. I would like to work with staff to figure out more ways to recognize those who excel in our library system.
5.3. Recognizes and respects all members of the community and works to ensure that information and collections are accessible.
Our public libraries are for everyone. It is vital that we ensure that everyone has access to information and resources. This includes those who cannot read standard print through the Library for the Blind and Print Disabled. The manager of this branch is amazing at connecting with the community, but he also serves as a resource to our organization for ensuring that our services are accessible. He recently did a presentation for staff on ADA standards for our spaces, because as we think about social distancing, we also have to ensure access.
An additional example would be our Korean collection at the McCully-Moiilili Public Library. It is a very special collection because of the passion and support of Mrs. and Mr. Moon and the community. This library is currently closed for a construction project, but before we closed we worked with all staff to develop a plan to ensure that this important collection would still be accessible. The Library for the Blind and Print Disabled had space and so a significant portion of the collection, shelving and technology was moved during the COVID-19 crisis Staff did an amazing job making this happen. Attachment 15: 12 Basic Requirements for ADA Compliance at the Library Stacey A. Aldrich | June 4, 2020 12
PRIORITIES
STATE LIBRARIAN PRIORITY 1: CREATE AND IMPLEMENT MORE ROBUST STRATEGY TO GET PATRON FEEDBACK RATING: delayed JUSTIFICATION: There was a lot of work done in this area, but I was unable to implement the in-person focus groups due to COVID-19. All of my energy has been in crisis management and creating flexible plans for adjusting our services based on the changing environmental situation. The work that has been done is documented below.
1.1. By April 30, 2020, create a new, effective, and user-friendly structure for online submission of patron input and feedback.
I worked with staff to identify the challenges with our current online feedback form. Challenges included: 1) patrons filling out the Ask a Librarian form, which goes directly to our email reference staff, who handle informational questions and 2) patrons filling out both the Ask a Librarian form and the Feedback form with the same information. We worked with our webmaster to redesign the Ask a Librarian form to include How can we help you today. The drop down now includes three choices: 1) I need help finding a book, article, or information, 2) I have a question about my library account and 3) I would like to share an idea or provide feedback. We still have a separate Give Us Feedback form, but what we have noticed is that patrons are finding the feedback choice and using it in Ask a Librarian, and then not repeating Give Us Feedback. We now have two places where we can receive feedback efficiently. All feedback comes to my office and we discuss, share or pass to the appropriate staff, and provide responses as needed. We have seen an increase in feedback since through the revised Ask a Librarian form. Recently, a lot of good suggestions for reopening to the public have been received. Beyond just having a place to provide feedback online, we also want to get patron input into the digital resources that we offer. Kanopy, which is a streaming media service, was the perfect opportunity for us to ask for community feedback. We wanted to know if our community thought it was a resource that we should continue to offer. We posted a SurveyMonkey survey on the descriptive page and asked for patrons to give us their feedback. We received 253 responses in which 85% wanted the library to continue offering the service. There were a few people who were not as enthusiastic about the content, but the majority were in favor. We also asked patrons if they would still want access if the number of movies was limited in the future, because during the trial it was unlimited access. A total of 236 participants or 95% answered yes. This feedback, along with verbal feedback that we received, and the data of usage during the short time that we had access (please see in attachment), helped us to decide to keep the resource for at least this next year. I want to continue to look for new ways to ask our patrons for input and feedback.
Attachment 16: Ask a Librarian form Attachment 17: Kanopy Patron Survey Results
Stacey A. Aldrich | June 4, 2020 13
1.2. By May 30, 2020, design and implement a structure across all islands to effectively get in-person patron input from keiki to kupuna on library services and programs.
I have done research on library focus groups and had intended on working with staff to create in-person opportunities in early May, but late February started the dive into COVID-19 24/7 and shutdowns. I am rethinking what an in-person focus group looks like now (socially distanced or virtual?) and thinking about the kinds of questions we now need to ask to understand community needs. This is something we will continue to pursue in FY2021. It is important for us to create as many opportunities for feedback and also find ways to reach those who may not be near a public library location.
1.3. For submission to the Board of Education by June 30, 2020, create a comprehensive report with a sufficient review of the in-person patron input and an adequate description of how the Hawaii State Public Library System will use the patron input to improve its services and programs.
Without the data, this target date will need to be extended into FY21.
STATE LIBRARIAN PRIORITY 2: IMPLEMENT NEW STATEWIDE SERVIE PHILOSOPHY WITH TRAINING AND COACHING FOR ALL STAFF RATING: delayed JUSTIFICATION: There was a lot of work done in this area, but I was unable to implement the training component due to COVID-19. All of my energy has been in crisis management and creating flexible plans for adjusting our services based on the changing environmental situation. The work that has been done is documented below. The work that has been done is documented below.
2.1. By May 15, 2020, develop an effective statewide training model on the new Service Philosophy and a coaching model for managers and supervisors.
Our Service Philosophy is “The Hawaii State Public Library System provides services with aloha. We value and welcome all into our spaces. We are courteous, helpful knowledgeable and dedicated to serving our communities.” This statement was built with input from all staff.
We recognized that having a statewide service philosophy for our public libraries is important for not only setting expectations, but also creating consistency of services.
Before we scheduled training for all of our staff, we did an online and paper survey of our patrons. We wanted to get a snapshot before we began training on how we were doing in terms of customer service from our patrons. Overall, the number of patron responses varied by branch and the ratings related to the seven questions on a scale from 1-5 mostly fell between at 4.0 – 5.0. We also had the survey available internally for our departments. Again the response rate varied and the ratings did as well. Each of the libraries and library departments will be given their scores to review and use to plan for implementation of the service philosophy after we do training.
The agenda and content for the training was developed with input from staff to help us identify the behaviors or actions we must take in order to demonstrate our service philosophy. Based on that input, an agenda was created with the training components for our planned training sessions in April. We had
Stacey A. Aldrich | June 4, 2020 14
emailed the BOE and also unions. We were ready, but unfortunately, due to COVID-19, we had to cancel all of the training.
2.2. By May 15, 2020, successfully implement training of Service Philosophy for all staff.
Because it is soft skills and is built on relationships and not transactions, we are now in the process of rethinking how we are going to do the training effectively. We are considering a blended approach. We are also balancing the ongoing environmental changes in the COVID-19 Crisis. By the end of Summer 2020, we will have a plan for proceeding.
Attachment 18: Agenda for Service Philosophy Training Attachment 19: Sample Survey Results from patrons regarding Customer Service – Big Island
STATE LIBRARIAN PRIORITY 3: CREATE A COHESIVE METHODOLOGY FOR ACQUIRING AND MAINTAINING PHYSICAL AND ELECTRONIC MATERIALS RATING: Under Construction JUSTIFICATION: There was a lot of work done in this area, and as I have mentioned in past meetings, this project is going to take more than one year. The current collection development is quite complex and requires more time for staff to engage and discuss. COVID-19 also affected this priority because all of our resources (including people) needed to be diverted to handle the collection in a crisis situation. The work that has been done is documented below.
3.1. By May 15, 2020, develop a draft for a cohesive methodology for efficiently and effectively acquiring and maintaining physical and electronic materials, with sufficient input from staff, for review and completion
As I had reported in my mid-year review of progress in January, this particular priority needs more time to develop. In the last nine months, our new Technical Services Manager has been unpacking our current collection development system, funding, structures and methodologies. She has discovered the complexities of a 51 branch library system that has most of its material selection and processing decentralized to the branches, and the ordering centralized. To build understanding and to make connections the following things have been done:
1. Meetings with staff who do collection development from the selectors to the branches. 2. Focus on eBooks and the management of budgets and title selection in OverDrive. a. Working with OverDrive to understand the management of our thousands of titles and best practices from other library systems. b. Working with staff to identify the popular titles and the titles that need to be increased in numbers to meet the threshold holds ratio. c. During COVID-19, focusing all attention on increasing the amount of content available for patrons to check-out. From March 18, 2020 through May 22, 2020, 3,334 new titles were purchased and 4,334 additional copies purchased to meet demands. There were 21,849 unique users and 222,254 checks outs during this same period. d. Beginning ideas forming for managing eBooks in the future with balance of the physical collections.
Stacey A. Aldrich | June 4, 2020 15
e. Working with OverDrive and the DOE to make a connection for students from their student OverDrive app SORA to the Hawaii State Public Libraries (HSPLS) collection too. This means students can use one app to access all of the eBooks offered by the DOE and HSPLS. 3. Learning about all of the databases that we subscribe to and thinking about structure for future evaluation and ongoing subscriptions. 4. Identifying software to help us truly understand how our collections are used from the local library, island and statewide perspective. This will lead to better decision-making about the purchases of materials. 5. Figuring out methodology for checking out “things” like ukuleles, and how we manage them in our online catalog. 6. Building a team of staff to help think about how we could rethink our processes to be more efficient and ultimately more timely to get resources to our patrons. 7. Testing the idea of floating collections with materials from branches that were closed for renovations. The idea is that wherever a book is returned, it remains on the shelf at that location until found or requested at another location.
In the midst of learning and making connections, the COVID-19 Pandemic arrived and required fast action to deal with orders, shipments of new books, and research for how we need to quarantine materials.
Our collection development system has undergone trauma in the past with cuts to staffing and resources. Now is the time to realign our systems with the resources we have in a world of both physical and digital collections. This redesign and a new model for efficiencies requires more time.
Stacey A. Aldrich | June 4, 2020 16
ATTACHMENT 1 ATTACHMENT 2
IMPROVED ACCESS TO RESOURCES AND INFORMATION Hawaii State Public Library System Changes to Website 2020 COVID-19 RESPONSE
As our public library spaces were closing, we quickly began to ramp up our virtual space. We determined what changes could make to ensure that our virtual resources were easier to find and use. We also made resources for young readers more apparent, like Bookflix.
The following is an overview of the changes that were made to the website to improve visibility and access. Changes quick links We posted immediate to resources that updates in alerts and people would want linked to more info. to find quickly like ebooks, magazines, and Ancestry Library Ed.
We added a Library Updates Button to post information for patrons about changes. We used the spotlight section to highlight online We created an programs and new online library card services application
We added a streaming media service Kanopy. Online Library Card Application
Designed to create a temporary card for access to all of our online resources while we were closed. Auntie Betty Blog
We created Auntie Betty, who is a librarian with fun information about resources that are available for people to use. Like Chilton's for car Repair or pointing people to the Hawaii State Law Library System’s website for legal support. Virtual Programming
In a short amount of time, a Virtual Programming team of staff formed to determine how to do, manage and present Virtual Programming. Storytime at Home and HSPLS Creates were developed.
The lead, Danielle Todd, has worked with the group to develop guidelines and begin to weave this new programming into our services. They are also planning for the future. ATTACHMENT 3 PEOPLE COMMUNITY PATRONS STAFF HAWAII STATELIBRARY SYSTEMPUBLIC
PLACE MOBILE/POP UP MOBILE/POP PEOPLE ARE WHERE THE WHERE BUILDINGS FRAMEWORK
COLLECTIONS PHYSICAL VIRTUAL THINGS
PROGRAMS/SERVICES OPPORTUNITY LEARNING LIBRARY BASICS PEOPLE • • • • • • Training Philosophy Service communities foopportunity Partnershipscreate that Respo friction of points Decrease access Improving COMMUNITY PATRONS nding tonding needs STAFF r our our r HAWAII STATELIBRARY SYSTEMPUBLIC
PLACE FRAMEWORK • • • • • • where people people where services have to Partnering Designingnew spaces sense ofplaceBuilding Improving spaces our Caringfor facilities MOBILE/POP UP MOBILE/POP through mobil through Creating more access PEOPLE ARE WHERE THE WHERE BUILDINGS are located are e libraries e – AREAS FOCUS OF COLLECTIONS • • • • • • Creating access Creating collections new Managing access Improving collections our Managing access Improving collections our Managing PHYSICAL VIRTUAL THINGS
PROGRAMS/SERVICES • • • • support lite support that programs Provide culturecommunities and forages. all services Provide programsand access Improving processes Improving LIBRARY BASICS OPPORTUNITY LEARNING that support our S. Aldrich |February 2019 |February Aldrich S. racy and learning and learning racy ATTACHMENT 4
DAVID Y. IGE STACEY A. ALDRICH GOVERNOR STATE LIBRARIAN
STATE OF HAWAII HAWAII STATE PUBLIC LIBRARY SYSTEM OFFICE OF THE STATE LIBRARIAN 44 MERCHANT STREET HONOLULU, HAWAII 96813 … Senate Committee on Ways and Means Informational Budget Briefing Friday, January 17, 2020, 9:30 am State Capitol Room 211
Mission Statement: The Hawaii State Public Library System (HSPLS) nurtures a lifelong love of reading and learning through its staff, collections, programs, services and physical and virtual spaces.
State-Wide Conditions Affecting Operations: The issue that has the greatest impact on the operations of HSPLS is budget restrictions. Each year we are restricted from using 5-10% of our budget. The HSPLS budget is simple. Eighty percent of the budget is for staffing and the remaining twenty percent is for current expenses (i.e. utilities) to operate 51 branch libraries and two administrative office spaces.
In FY19, the budget restriction meant that there was $1.7M less in the total budget for staffing and operations. While we can request the release of funding, the uncertainty impacts our hiring and our ability to ensure that we have adequate staffing capacity to support our services and communities. In most years, we don’t receive all of the budgeted funding until the last couple of months, making it very difficult to utilize the funding for staff vacancies.
Federal Funds: HSPLS receives approximately $1.2 million through its only source of federal funds, the Library Services and Technology Act (LSTA), provided by the Institute of Museum and Library Services (IMLS). The Grants to States program is a portion of LSTA funding and is distributed to all states based on a population formula; it requires a Maintenance of Effort agreement and matching general funds on the part of the State. Senate Committee on Ways and Means January 17, 2020 Page 2 of 3
HSPLS relies on general funds to meet these requirements, and any reduction in our budget would directly reduce the amount of federal funds Hawaii receives. LSTA funds completely support our technology, integrated library system, and online database subscriptions for the public. All of these services are integral to maintaining library operations and supporting Hawaii’s communities.
In the last reauthorization of the Museum and Library Services Act (MLSA), the language for the formula for the Grants to States program was changed. The base amount was increased from $680,000 to $1M if/when the funding is allocated. Efforts are being made to increase the funding for this program so that the new base can be implemented. A small increase was made in the most recent federal budget that was passed in December, which means Hawaii should receive more funding in future grants. It also means there could be a required increase in our Maintenance of Effort and matching fund requirements. We are waiting for more information from IMLS regarding the amount of funding and the impact on our requirements to receive the funding.
Non-General Funds Reports: HSPLS reports to the Legislature may be viewed at: https://www.librarieshawaii.org/about-us/reports/annual-reports/
Budget Request: The process used to develop and prioritize requests for budget changes is done through a review of the budget and expenditures for previous years. We also then take that data and review against the priorities we have for people, place, collections and services/programs. We identify the areas that have the greatest need and impact on our ability to provide public library services to our communities. Lastly, we then consider how the budget request corresponds with our long-term priorities of evolving our services to meet the ever changing needs of our communities.
HSPLS’ FY2021 supplemental budget requests include the following: 1. $1,000,000 additional funding for security services. Additional funds are needed to provide a higher level of security, and increased hours of work for security attendant services at public libraries to ensure the safety of the general public and staff. Senate Committee on Ways and Means January 17, 2020 Page 3 of 3
2. $500,000 additional funding for Repair and Maintenance (R&M). In order to adequately care for the needs of 51 library branches and 2 administrative offices, HSPLS must have funding to support the day-to-day repairs. With an addition of $500,000 added to the current base budget of $1,000,000, HSPLS would be able to complete more R&M projects and remediate issues before they become more expensive problems for us to fix.
3. $250,000 for library collections to bring our base budget for collections to $1,000,000. For a library system of 51 branches across six islands, we currently have only $750,000 in general funds. In the past we relied exclusively on special funds, but over the years our revenue has declined disproportionately to our cost which have increased with the need to purchase physical and digital resources for all of our communities. As a core service, the base funding for the library collection must be increased to ensure equity of access to resources across the State.
We look forward to working with the Senate Committee on Ways and Means in developing HSPLS’ FY2021 supplemental budget during this Legislative session.
Thank you for this opportunity to present our budget information to your committee.
Attachments
ATTACHMENT A
Supplemental Budget Request for FY 2020-2021
The Hawaii State Public Library System’s Supplemental Budget request for FY 2020-2021 is based on our Strategic Framework and Areas of Focus.
Our request for supplemental funding is focused on critical needs for our places and collections.
PLACE
Two of the three requests relate to place. We need to care for and provide safe spaces for our communities, and provide access to library resources and services outside of stand-alone facilities to reach more people.
Library Facilities
1. $1,000,000 additional funding for security services. Additional funds are needed to provide a higher level of security and to increase the hours of work for security attendant services at public libraries to ensure the safety of the general public and staff. In the last few months, the number of incidents both within and surrounding our library facilities has escalated. For example, within a four-week period, we had three fights happen at the Hawaii State Library, which resulted in injury to the fighting patrons and damage to the building.
We have also encountered vandalism and theft on some of the library properties, which is costly to make repairs. The funding would be used to increase patrols of locations when needed.
Page 1 of 3 We continue to review how to make our buildings safer and secure through technology and design, but the physical presence of well-trained and prepared security is needed to ensure our community facilities continue to be safe places of learning.
2. $500,000 in additional Repair and Maintenance (R&M) funding. In order to adequately care for the needs of 51 library branches and two administrative offices, HSPLS must have funding to support the day-to-day repairs. With an addition of $500,000 to the current base budget of $1,000,000, HSPLS would be able to complete more R&M projects and remediate issues before they become more expensive problems for us to fix.
The R&M funding also provides HSPLS with an opportunity to “reboot” a library that has been closed for more substantial health and safety repair work. The CIP health and safety funding addresses repairs and renovations to our buildings; our R&M funding helps to upgrade and improve the interior portions of a library after the structural improvements are completed. For example, health and safety repairs are currently being made to the Liliha Public Library – repairs include reroofing, upgrading sewer pipes and providing ADA compliant bathrooms, structural improvements including retaining wall and meeting room space repairs. Upon completion, we will then use our R&M funding to upgrade the interior to replace the old flooring, furniture and fixtures. We know that when we show we care for our buildings, the public also helps us to take care of them too.
COLLECTIONS
3. $250,000 for library collections. The Hawaii State Public Library System continues to face the challenges of a growing library system (now 51 branches), increasing costs of titles to provide in multiple formats, and the need to provide more access to digital collections that are accessible from all of our islands. Collections are a core service and are vital for creating opportunities for our communities to have access to the resources they need to be successful. This funding request for the Supplemental Budget is to increase the current base of $750,000 to $1,000,000, with the addition of $250,000. Our long term goal is to increase the base to at least $3,000,000.
The current collection has been supported by Special Funds, which are the fines and fees charged to patrons for overdue, damaged and lost materials, fees charged for DVDs and meeting room rentals. Revenue in general has continued to decline in relation to expenses, in large part due to changes in library patron behavior and improving services for patrons. For example, the rental of DVDs, has declined due to more streaming of digital content by patrons. In FY 2014, DVD revenue was $626,895. By FY 2019, DVD revenue dropped to $352,329. Fines and fees have also begun to decline due to patrons’ ability to use our Libraries Hawaii App to track when materials are due, thereby reducing the number of late- returned materials.
As revenue has decreased, library patrons continue to request more copies of library materials in digital format, which increases the cost of purchasing and maintaining our library collection, as we are now maintaining paper, digital and audio copies to meet all of our library patrons’ needs. Providing access to electronic collections is expensive, but
Page 2 of 3 it also enhances our ability to provide access to the same resources for patrons through all 51 branches across six islands, instead of requiring the purchase of multiple physical copies for every branch.
The following is an example of the cost to purchase one title in multiple formats. It demonstrates the change in the purchasing structure from 20 years ago when HSPLS only needed to purchase physical copies.
TITLE COST Format List Price Discounted Price* Genesis Paper $27.00 $14.58 Robin Cook Digital (ebook) $55.00 Audio (eaudio) $95.00 TOTAL $177.00
*HSPLS receives discounts for purchasing multiple copies.
It is important to note that when we pay for digital content, in most cases we are only leasing copies of the title. To make it even more complicated, each publisher has a different threshold of when we must pay again to continue access to the title; in other words, the cost of keeping the most popular publications that are needed and wanted by our patrons have a continuous cost.
We must continue to balance the physical and virtual collections, and it is vital that we have a stable source of funding to provide the collections that our communities need.
Page 3 of 3 ATTACHMENT 5
Welcome Back! A New chapter Begins for HSPLS May 13, 2020
TIME TOGETHER TODAY
• Welcome
• Virtual Success and Helping Our Community
• Rebooting our Library System | First Three Phases
• Safety Protocols
• Material Protocols
• Circulation Updates
• Signage
• Moving Forward VIRTUAL SUCCESSES
395 2,000 20,704 114.1K 186,659 37,713 1,415 PHONE SERVICE
Total Telephone patrons: 2,725 Average Weekly #: 389
Total Telephone Questions: 6,087 Average Weekly #: 870
Total e-Ref questions: 2,041 Average Weekly #: 292
GRAND TOTAL QUESTIONS: 8,128 questions
Last fiscal year we had 3,933 total e-Ref questions. HELPING OUR COMMUNITY REBOOTING OUR LIBRARY SYSTEM PHASE I REBOOTING OUR LIBRARY SYSTEM PHASE 2 REBOOTING OUR LIBRARY SYSTEM PHASE 3 SAFETY PROTOCOLS
Wash your hands
Social distance
Cover you mouth and nose
Cover coughs and sneezes
Clean and disinfect
https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/prevention.html MATERIAL PROTOCOLS
• Quarantine Recommendations • Returned Material Procedure • Boxes/New Material Procedure
• Currently in the process of releasing all delivery “holds” we have in place with our vendors. CIRCULATION UPDATES | DUE DATES
• Items due from Feb. 26 thru May 17 • Due June 15 • Curbside pickup May 26 • Due dates will go back to normal Stamp books with appropriate due dates • 3 week loan period • 1 week loan period CIRCULATION UPDATES | CHECK-IN BOOKS
• Set up Horizon before checking in books • Use Bookdrop mode • Change CKI date to 02/26/2020 CIRCULATION UPDATES | HOLDS
• Patrons can place holds beginning May 18. • Available via Enterprise, HIP & ChiliFresh • Notices will go out from May 18. • Possible duplicate notices for some patrons CIRCULATION UPDATES | REQ PULL LIST
• Available May 18 • Don’t worry if unable to do pull list on May 18th, especially for smaller libraries. • If unable to work on, don’t pull up the Request pull list. CIRCULATION UPDATES | SELF-REG CARDS
• Limitations • Online resources only • Expires 45 days after registered online • Will change to 14 days expiration as of May 18 • Cannot make requests CIRCULATION UPDATES | SELF-REG ADULT
• Limitations • Online resources only • Expires 45 days after registered online • Will change to 14 days expiration as of May 18 • Cannot make requests CIRCULATION UPDATES | SELF-REG JUV/YA
Parents must also sign an additional form CIRCULATION UPDATES | NEW FORM COMING
• Changes to HSPLS website • Self Registration will require address and Hawaii zipcode • Patrons will be approved immediately • Staff will be notified when this becomes available on HSPLS Website CIRCULATION UPDATES | THINGS TO REMEMBER
• During library closure: Due dates were set to June 15, 2020 • Before Checking In books: Set CKI date to 02/26/2020 • May 26: Circulate items as normal (3 weeks/1 week) • Pull list available May 18
Continue with these procedures until instructions are updated. Dependent on when libraries become fully open. SIGNAGE | LDSS WILL PROVIDE SIGNAGE PLEASE VOTE! MOVING FORWARD
• Getting back into the flow of working on site with each other • Providing input with managers on your plans to gear up for upcoming services • Phase I: Book Drops • Phase II: Curbside/Door Front Services • Flexibility as we develop plans as new information comes out
You are all information providers and community connectors and we could not be prouder of working with you all! ATTACHMENT 6
Hawaii State Public Library System COVID-19 – Health and Safety Guidance and Protocols May 13, 2020 Version 1.0
INTRODUCTION As we begin to reboot our public library system, we need to make sure we are adapting to our new environment with some new guidance and protocols. This document includes information that is important for all of us to follow so that we can continue to support a healthy and safe environment. All of the documents and information are from recognized organizations like the Center for Disease Control. This document will continue to grow and change as we learn more.
INDEX COVID-19 Face Covering Requirement How to Protect Yourself and Others Use of Cloth Face Coverings to Help Slow the Spread of COVID-19 How to Remove Gloves Guidance for Cleaning & Disinfecting Handling Materials
OSL | May 13, 2020 COVID-19 Face Covering Requirement
The Hawaii State Public Library System (HSPLS) continues our commitment to providing a safe work environment for all employees and believes that we all have a responsibility in working together to prevent the spread of COVID-19. As we learn more about the disease, we will follow recommendations that are in the interests of keeping everyone safe.
Recent studies conducted by the Centers for Disease Control and Prevention (CDC), suggest that the coronavirus can be spread between people interacting in close proximity—for example, speaking, coughing, or sneezing—even if those people are not exhibiting symptoms. In consideration of this information and our efforts to return staff to work safely, we request that all staff wear a face covering while in the Library and according to the following guidelines. As new information emerges or suggestions that face coverings are not necessary on an ongoing basis, we will make updates.
HSPLS is providing a washable cloth face covering to each employee. Staff may choose to wear their own homemade or purchased reusable face covering. If face covering is forgotten, each library branch should have a disposable mask available for that day. Due to limited supply, the disposable masks are for emergencies only. The face covering must cover both the nose and mouth.
Face Covering Guidelines
A face covering is requested to be worn under the following conditions: • Upon entering the Library and until the time the employee arrives at their work station or office, wear a face covering that covers both the nose and mouth. • Any time the employee leaves their work area and moves around common areas (i.e. in hallways and stairwells, going to the restroom or break room, etc.). • Worn by employees at their work station of two or more people or in congregate settings (i.e., shared offices, or similar settings), where the minimum physical distance of at least 6 feet cannot be maintained due to the workflow or repetitive interaction of less than 6 feet.
The following exceptions will be allowed: • Where employees are working alone in segregated spaces (i.e. cubicles with walls, private offices, etc.). • Outdoors and at least 6’ away from the Library entrance or exits and where employees do not come into contact with other people.
As a reminder, please consider these guidelines for your personal and community safety: • Wash hands prior to putting on a face covering, frequently thereafter, and at the end of your workday after removal of the face covering. • Avoid touching your eyes, nose and mouth while wearing the face covering. • Practice cough etiquette. Cough into a flexed elbow or tissue, discard the tissue in the trash, and wash hands. • Discard the disposable face covering into a no touch trash can at the end of the workday. • Sanitize cloth face coverings daily. • Stay home from school, work and public places if feeling unwell.
If you have questions, please contact your manager.
OSL | May 13, 2020 5/11/2020 How to Protect Yourself & Others | CDC
Coronavirus Disease 2019 (COVID-19)
How to Protect Yourself & Others
Older adults and people who have severe underlying medical conditions like heart or lung disease or diabetes seem to be at higher risk for developing serious complications from COVID-19 illness. More information on Are you at higher risk for serious illness.
Know how it spreads There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19). The best way to prevent illness is to avoid being exposed to this virus. The virus is thought to spread mainly from person-to-person. Between people who are in close contact with one another (within about 6 feet). Through respiratory droplets produced when an infected person coughs, sneezes or talks. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs. Some recent studies have suggested that COVID-19 may be spread by people who are not showing symptoms.
Everyone Should
Wash your hands often Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry. Avoid touching your eyes, nose, and mouth with unwashed hands.
Avoid close contact Avoid close contact with people who are sick, even inside your home. If possible, maintain 6 feet between the person who is sick and other household members. Put distance between yourself and other people outside of your home. Remember that some people without symptoms may be able to spread virus. Stay at least 6 feet (about 2 arms’ length) from other people. Do not gather in groups. Stay out of crowded places and avoid mass gatherings. Keeping distance from others is especially important for people who are at higher risk of getting very sick.
https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/prevention.html 1/2 5/11/2020 How to Protect Yourself & Others | CDC
Co v e r your mouth and nose with a cloth face cover when around o t h e r s You could spread COVID-19 to others even if you do not feel sick. Everyone should wear a cloth face cover when they have to go out in public, for example to the grocery store or to pick up other necessities. Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance. The cloth face cover is meant to protect other people in case you are infected. Do NOT use a facemask meant for a healthcare worker. Continue to keep about 6 feet between yourself and others. The cloth face cover is not a substitute for social distancing.
Cover coughs and sneezes If you are in a private setting and do not have on your cloth face covering, remember to always cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow. Throw used tissues in the trash. Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.
Clean and disinfect Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks. If surfaces are dirty, clean them. Use detergent or soap and water prior to disinfection. Then, use a household disinfectant. Most common EPA-registered household disinfectants will work. Use of Cloth Face Coverings to Help Slow the Spread of COVID-19
How to Wear Cloth Face Coverings Cloth face coverings should— • fit snugly but comfortably against the side of the face • be secured with ties or ear loops • include multiple layers of fabric • allow for breathing without restriction • be able to be laundered and machine dried without damage or change to shape CDC on Homemade Cloth Face Coverings CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies), especially in areas of significant community-based transmission. CDC also advises the use of simple cloth face coverings to slow the spread of the virus and help people who may have the virus and do not know it from transmitting it to others. Cloth face coverings fashioned from household items or made at home from common materials at low cost can be used as an additional, voluntary public health measure. Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the cloth face covering without assistance. The cloth face coverings recommended are not surgical masks or N-95 respirators. Those are critical supplies that must continue to be reserved for healthcare workers and other medical first responders, as recommended by current CDC guidance.
Should cloth face coverings be washed or otherwise cleaned regularly? How regularly? Yes. They should be routinely washed depending on the frequency of use.
How does one safely sterilize/clean a cloth face covering? A washing machine should suffice in properly washing a cloth face covering.
How does one safely remove a used cloth face covering? Individuals should be careful not to touch their eyes, nose, and mouth when removing their cloth face covering and wash hands immediately after removing.
cdc.gov/coronavirus
CS316353B 04/10/2020, 8:07 PM
GUIDANCE FOR CLEANING & DISINFECTING SCAN HERE FOR MORE PUBLIC SPACES, WORKPLACES, BUSINESSES, INFORMATION SCHOOLS, AND HOMES
1 DEVELOP YOUR PLAN 2 IMPLEMENT 3 MAINTAIN AND REVISE DETERMINE WHAT NEEDS TO BE CLEANED. CLEAN VISIBLY DIRTY SURFACES CONTINUE ROUTINE CLEANING AND DISINFECTION. Areas unoccupied for 7 or more days need WITH SOAP AND WATER prior to Continue or revise your plan based upon appropriate only routine cleaning. Maintain existing disinfection. disinfectant and PPE availability. Dirty surfaces should cleaning practices for outdoor areas. be cleaned with soap and water prior to disinfection. USE THE APPROPRIATE CLEANING Routinely disinfect frequently touched surfaces at DETERMINE HOW AREAS WILL BE OR DISINFECTANT PRODUCT. Use least daily. DISINFECTED. Consider the type of surface an EPA-approved disinfectant against and how often the surface is touched. COVID-19, and read the label to make MAINTAIN SAFE PRACTICES such as frequent Prioritize disinfecting frequently touched sure it meets your needs. handwashing, using cloth face coverings, and staying surfaces. home if you are sick. ALWAYS FOLLOW THE DIRECTIONS CONSIDER THE RESOURCES AND ON THE LABEL. The label will include CONTINUE PRACTICES THAT REDUCE THE POTENTIAL EQUIPMENT NEEDED. Keep in mind the safety information and application FOR EXPOSURE. Maintain social distancing, staying availability of cleaning products and personal instructions. Keep disinfectants out of six feet away from others. Reduce sharing of common protective equipment (PPE) appropriate for the reach of children. spaces and frequently touched objects. cleaners and disinfectants.
Follow guidance from state, tribal, local, and territorial authorities.
CS316485B April 23, 2020 1:56 PM MAKING YOUR PLAN TO CLEAN AND DISINFECT
Cleaning with soap and water removes germs, dirt, and Disinfecting kills germs on surfaces. By killing germs on a surface impurities from surfaces. It lowers the risk of spreading infection. after cleaning, it can further lower the risk of spreading infection.
Is the area indoors?
YES NO
It is an indoor area. Maintain existing cleaning practices. Coronaviruses naturally die in hours to days in typical indoor and outdoor environments. Viruses are killed more quickly by warmer temperatures and sunlight.
Has the area been occupied within the last 7 days?
YES NO
Yes, the area has been occupied within the last 7 days. The area has been unoccupied within the last 7 days. The area will need only routine cleaning.
Is it a frequently touched surface or object?
YES NO
Yes, it is a frequently touched surface or object. Thoroughly clean these materials. Consider setting a schedule for routine cleaning and disinfection, as appropriate.
What type of material is the surface or object? Hard and non-porous materials Soft and porous materials like carpet, like glass, metal, or plastic. rugs, or material in seating areas. Visibly dirty surfaces should be cleaned prior to disinfection. Thoroughly clean or launder materials. Consult EPA’s list of disinfectants for use against COVID-19, specifically for use on Consider removing soft and porous materials hard, non-porous surfaces and for your specific application need. More frequent in high traffic areas. Disinfect materials if cleaning and disinfection is necessary to reduce exposure. appropriate products are available. Hawaii State Public Library System Handling Materials During COVID-19
SAFETY FIRST Please be sure to use gloves at all times while handling incoming material for safety. Make sure you don’t touch your face while having gloves on. Wash your hands shortly after removing gloves. Continue practicing social distancing when working with others. At this time, please handle materials using the same caution - items from the book drop and deliveries should be treated the same.
RETURNED MATERIAL - QUARANTINE PROCEDURE
1. Establish a quarantine area for returned materials and ensure staff know where it is located to avoid contact. 2. Put on gloves. Prepare a slip for the cart/table for incoming materials, noting the date and time. Add additional signage as needed so that staff do not accidentally handle the material. 3. Retrieve materials from the book drop. Place items on the cart. 4. Avoid contact with door handles and other contact points after you’ve touched materials. Move the cart to the identified quarantine area. If you are using tables to quarantine materials, create signs/slips as necessary. 5. Remove gloves and promptly wash your hands. 6. After items have been in the quarantine area for a minimum of 4 days, you can check in the items in Horizon and shelve them as normal.
NEW MATERIAL - QUARANTINE PROCEDURE
1. Establish a quarantine area for your incoming materials from vendors, USPS, LSS Delivery, etc… and ensure staff know where it is located to avoid contact. 2. Put on gloves. Prepare a slip for the cart/table for the materials, noting the date and time. Add additional signage as needed so that staff do not accidentally handle the material. 3. Avoid contact with door handles and other contact points after you’ve handled incoming boxes. 4. Remove gloves and promptly wash your hands. 5. After boxes have been in the quarantine area for a minimum of 2 days, you can open the boxes and process as normal. As a precaution, staff should wear gloves and wash hands promptly after.
C. GIANNONI | TSS | May 13, 2020 SOURCE: NEDCC ATTACHMENT 7 ATTACHMENT 8
TRANSITIONING TO A NEW NORMAL
With Heather Pierucki, LMHC | Therapist and Clinical Consultant WHAT DOES NEW NORMAL LOOK LIKE?
• It’s a bit more confusing. And a bit more quiet. Perhaps less patient and kind. • People will look different. Most likely, they will act differently as well. • Going “back to work” may not feel the way we think it is going to feel. • Relationships may have changed. Our coworkers may have changed. • It may feel more tense. • It may lend itself to you feeling really happy because it’s quieter and less busy than it was before COVID19. This may feel better for you! • We did not have the same experiences as our coworkers while we were off work. • Many leaders were inundated with work obligations (and updates that changed every day, sometimes more than once per day) and were not able to enjoy much of the “work from home”. APPROACHING PEOPLE KINDLY
1. Always start with empathy (understanding what the other person is going through). 2. Focus on what is controllable. What can you do to calm the situation? 3. Notice when the other person is returning to a calm state; lean into that and use that as a means to find resolution.
Say something! Try “I’m here to help.” TIPS & TRICKS TO SHARE OUR ALOHA
• Try “How can I help?” and then follow through. • Use each other! Support each other when dealing with a difficult situation. • Be firm and confident in what you are asking a person to do. • If you don’t know what the answer to their question is or you need help, ask! • Use choices when you can. For example, “I’d be glad to help you when you lower your voice. I cannot help you if you are yelling at me.” ATTACHMENT 9 HAWAII STATE PUBLIC LIBRARY SYSTEM PLAN FOR REOPENING | MAY 2020
INTRODUCTION The following plan is designed to reopen the 51 branches of the Hawaii State Public Library System in a phased approach to support the health and safety of our communities. Each phase will continue to add levels of service for the community.
The timing of the phases will be impacted by the environmental conditions, which include requirements and guidance by Federal, State and local governments, access to PPE and cleaning supplies for the safety of library patrons and staff. The first three phases have been created with the “Safer at Home” order through May 31st and growing expectations of the public to begin to have access to libraries after retailers begin opening on May 15th.
PHASE 1 | ALL STAFF RETURN TO WORKSITE AND PREPARE FOR REOPENING Phase 1 is focused on bringing staff back to their worksites (make sure the furniture is appropriately distanced or there are plans for working in other spaces in the library to create safe distances) and to prepare for the next phases of reopening to the public. The schedule is shortened to allow for gradual reintroduction into the library workspaces by staff.
PUBLIC ACCESS: All library buildings will remain closed to the public. PUBLIC SERVICES: Virtual services will continue to be provided via the librarieshawaii.org website. Email and telephone support will be provided from the Hawaii State Library. WHEN: May 13 – May 15, 2020 TIME: 8:00 am – 2:00 pm ; Security Guards – 8:00 am – 2:00 pm for all locations STAFF: Branch staff will prepare workspaces for new workflow processes to support the next phases and prep new materials. Support offices will prepare collections, technology, provide HR and Administrative support. SAFETY PRECAUTIONS: All staff will be provided with: -A washable face mask with a pocket for a filter if they choose to add. -A pair of gloves. -Access to soap and areas to wash their hands. -Access to appropriate cleaners to ensure surfaces are clean. STAFF PROTOCOLS: All staff will follow CDC safety protocol that is posted in the library: -Will stay home if they are sick or have COVID-19 symptoms. If a staff member comes to work sick or with symptoms, they will be sent home immediately. -Wear face masks at work. -Follow social distancing requirements while doing work and while they are on breaks or eating lunch. -Wash hands frequently in between tasks. -Do not touch your face. -Cough or sneezing into Kleenex and/or arm. BUILDING PROTOCOLS: -All furniture and equipment will continue to be moved to provide social distance for patrons and staff. --Clean and disinfect frequently touched objects and surfaces. MATERIAL PROTOCOLS: The materials that are currently in the library have had adequate time to sit without contact and should be clear to handle. -All incoming boxes will be quarantined for a minimum of 2 days. -As a precaution, staff will wear gloves as they handle materials that have been sitting in the library since March. Hawaii State Public Library System | Stacey A. Aldrich | May 11, 2020 v2
PHASE 2 | BOOK DROPS OPENED AND STAFF CONTINUE TO PREPARE Phase 2 is designed to begin to deal with an influx of materials that have been checked out since February 2020. We are currently waiting for the Institute of Museum and Library Services to provide results of a study of the COVID-19 virus on library materials, and recommendations of protocols for safe handling. We hope to have research results by phase two, but if not, we will follow the most recent guidelines for quarantining materials which is up to four days. Staff will also continue to prepare spaces and processes for the next phase.
PUBLIC ACCESS: All library buildings will remain closed to the public. PUBLIC SERVICES: Book drops will reopen so that patrons can return materials. Patrons will be able to place holds on materials online or by phone. Virtual services will continue to be provided via the librarieshawaii.org website. Email and telephone support will be provided from the Hawaii State Library and the individual branches. WHEN: May 18 – May 22, 2020 (M-F) TIME: 8:00 am – 5:00 pm ; Security Guards – 8:00 am – 2:00 pm for all locations STAFF: Branch staff will accept returned materials through the book drop and follow safe protocols for handling the materials. They will also prepare for next phases. Support offices will prepare collections, technology, provide HR and Administrative support. SAFETY PRECAUTIONS: All staff will be provided with: -A washable face mask with a pocket for a filter if they choose to add. -A pair of gloves. -Access to soap and areas to wash their hands. -Access to appropriate cleaners to ensure surfaces are clean. STAFF PROTOCOLS: All staff will follow CDC safety protocol that is posted in the library: -Will stay home if they are sick or have COVID-19 symptoms. If a staff member comes to work sick or with symptoms, they will be sent home immediately. -Wear face masks at work. -Follow social distancing requirements while doing work and while they are on breaks or eating lunch. -Wash hands frequently in between tasks. -Do not touch your face. -Cough or sneezing into Kleenex and/or arm. BUILDING PROTOCOLS: -All furniture and equipment will continue to be moved to provide social distance for patrons and staff. -Clean and disinfect frequently touched objects and surfaces MATERIAL PROTOCOLS: -The materials that are currently in the library have had adequate time to sit without contact and should be clear to handle. -Staff will wear gloves as they handle all incoming materials. -Materials will be retrieved from the book drop and placed in quarantine for 4 days before they will be checked in, shelved or placed in queue to meet a request from a patron.
Hawaii State Public Library System | Stacey A. Aldrich | May 11, 2020 v2
PHASE 3 | BOOK DROPS OPENED AND PATRONS CAN PICK-UP MATERIALS Phase 3 adds a few more services in a “curb-side” pick-up model. Because Phase 3 is set to occur during the last week of the “Safer at Home” order, services are designed to create minimal exposure, but create access to library materials. The timing of when we start this process will also be dependent on national recommendations of protocols for safe handling of materials and the arrival of face-shields for staff to wear and hand sanitizer as they interface with the public directly.
PUBLIC ACCESS: All library buildings will remain closed to the public, but patrons will be able to walk up or drive thru (depending on location) for services from staff. PUBLIC SERVICES: Signage will be posted to help patrons navigate services. Book drops will reopen so that patrons can return materials. Patrons will be able to place holds on materials online or by phone. Patrons will be able to pick up holds. Patrons will be able to walk up and ask for specific materials. Patrons will be able to get assistance with their library accounts. Wifi: We are working to extend wifi into parking lots and will inform the public when it is available. Virtual services will continue to be provided via the librarieshawaii.org website. Email and telephone support will be provided from the Hawaii State Library and the branches. WHEN: May 26 – May 31, 2020; M-F TIME: 8:00 am – 5:00 pm (staff) Hours for public will vary based on the size of available staffing. NUMBER OF STAFF HOURS FOR PUBLIC 4 or less 9-12, 2-4 5-9 10-4 10+ 9-4 STAFF: Branch staff will accept returned materials through the book drop and follow safe protocols for handling the materials, assisting with check-outs, library card support, patron assistance. They will also prepare for next phases. Support offices will prepare collections, technology, provide HR and Administrative support. SAFETY PRECAUTIONS: All staff will be provided with: -A washable face mask with a pocket for a filter if they choose to add. -A pair of washable gloves -A washable face shield -Access to soap and areas to wash their hands. -Hand sanitizer -Access to appropriate cleaners to ensure surfaces are clean. STAFF PROTOCOLS: All staff will follow CDC safety protocol that is posted in the library: -Will stay home if they are sick or have COVID-19 symptoms. If a staff member comes to work sick or with symptoms, they will be sent home immediately. -Wear face masks at work. -Follow social distancing requirements while doing work and while they are on breaks or eating lunch. -Wash hands frequently in between tasks. -Do not touch your face. -Cough or sneezing into Kleenex and/or arm.
Hawaii State Public Library System | Stacey A. Aldrich | May 11, 2020 v2
BUILDING PROTOCOLS: -Clean and disinfect frequently touched objects and surfaces -Interaction areas for the staff and public will be designed with the appropriate social distancing. Places will be marked on the ground to remind patrons where to stand to create space and signs will be posted with reminders. MATERIAL PROTOCOLS: -Staff will wear gloves as they handle all materials. -Materials that are returned will be retrieved from the book drop and placed in quarantine for 4 days before they will be checked in, shelved or placed in queue to meet a request from a patron. (Note: this may change with the release of the national protocols sometime in May) -All transactions with patrons will be done with social distancing and in the most safe manner. PATRON PROTOCOLS: -Patrons must adhere to the library’s administrative rules -Patrons must adhere to posted social distancing requirements -Patrons will be asked to wear masks as identified in the Governor’s Emergency Proclamation.*
*The Hawaii State Public Library System (HSPLS) serves everyone. With all of the efforts to ensure a healthy and safe environment, there is concern about serving patrons who have hygiene issues and are not wearing masks. Can HSPLS require patrons to wear masks, including those who are excluded in the proclamation, when interacting with staff and eventually when entering our buildings?
HSPLS is currently building Phase 4, where additional services will be provided and enable limited numbers to come into the library. Phase 5 will be full access with modification consistent with public health guidelines and Governor’s Proclamations.
We are planning to be flexible and able to pivot services as needed.
Hawaii State Public Library System | Stacey A. Aldrich | May 11, 2020 v2
ATTACHMENT 10 HAWAII STATE PUBLIC LIBRARY SYSTEM INTERESTED? ONLINE Here’s how to get more job information and email alerts: Visit DHRD’s website at http://www.governmentjobs.com/careers/hawaii.
Enter “library” in the SEARCH box to view all library jobs currently in recruitment.
To receive email alerts as new postings become available, go to MENU then click on JOB INTEREST CARD
TALK WITH SOMEONE If you'd like to talk to someone within the library system, please contact us at: Hawaii State Public Library System Human Resources O ce 3225 Salt Lake Blvd., Suite 201, Honolulu, HI 96818 Phone: 808-831-6860 Email: [email protected] ATTACHMENT 11 HAWAII STATE PUBLIC LIBRARY SYSTEM PRESENTS TWO NEW ‘UKULELE LENDING PROGRAMS TO LAUNCH! Wednesday January 15, 2020 Pearl City Public Library 1138 Waimano Home Road Tel. 453-6566 3:00 pm Waipahu Public Library 94-275 Mokuola St. Tel. 675-0358
5:30 pm
Join Jake Shimabukuro and other Hawaii ‘ukulele musician artists in launching a new lending collection of ‘ukulele. Library patrons may borrow ‘ukulele for a three-week period at no cost with a valid library card.
‘Ukulele instruments available for loan are provided by the Music For Life Foundation and Jake Shimabukuro, co-director of the ‘ukulele sponsorship.
This FREE one-hour event is suitable for all ages. Young children must be accompanied by a parent or adult caregiver.
If you need an auxiliary aid/service or other accommodation due to a disability, please contact the library at least 7 days prior to the program date. We will make every attempt to fulfill all requests for accommodations. All programs are subject to change. For a list of upcoming library events, visit www.librarieshawaii.org/events
FOLLOW US: HSPLSHIGOV ATTACHMENT 12 ATTACHMENT 13
Media Contact: Jackie Smythe (808) 371-4366 [email protected] Google’s Economic Opportunity Initiative, ‘Grow with Google,’ Comes to Hawaii Free workshops to help Hawaiians Grow Their Skills, Careers, at Honolulu’s Kaimukī Public Library
Today, Google announced that it is hosting free workshops in Hawaii as part of the tech company’s nationwide ‘Grow with Google’ initiative. ‘Grow with Google’ aims to help create economic opportunity in communities across the United States by providing free training, tools, and expertise for people across their country to grow their skills, careers, and businesses.
Event website: g.co/GrowHawaii. Honolulu date and location:
● Thursday, January 16; 10:30AM - 4:30PM ● Kaimukī Public Library 1041 Koko Head Ave., Honolulu, HI 96816
“98 percent of Hawaii’s businesses are small businesses, and we’re excited to bring free ‘Grow with Google’ workshops to the Islands that will focus specifically on how businesses can use digital tools and resources to grow,” said Erica Swanson, Google’s Head of Community Engagement. “In addition, given how critical technology skills are to the digital economy, we are excited to teach local jobseekers and workers new ways to use technology to grow their careers.”
Throughout the day Google staff will teach a variety of hands-on workshops aimed to provide local businesses and residents with tools and resources to find the jobs they want, advance their careers and grow their businesses. Attendees are welcome to pre-register for specific workshops, or drop in and sign up for one-on-one 20 minute training sessions with Google staff for everything from how to set up an email account, to ways they can advertise their business, or create a resume.
Local nonprofits - libraries, government agencies, educational institutions and more - will also be invited to join the ‘Grow with Google’ partner program; a free network for local organizations which provides a range of training content, tools and promotional materials and best practices to continue sharing ‘Grow with Google’ resources with their community. Public libraries have been natural and valuable partners in bringing ‘Grow with Google’ resources to communities across the United States. According to the American Library Association, nearly three-quarters of libraries already have job development programming in place and 90% are helping patrons learn basic digital skills.
"We are living in a digital world which requires new skills to be able to connect and thrive. We are excited to partner with Google to ensure that our communities have opportunities to learn, grow, and be successful,” said Stacey Aldrich, State Librarian
"Our library users are always eager to embrace new opportunities to learn and develop new skills,” said Lea Domingo, Branch Manager of the Kaimuki Public Library. “We hope that this partnership with Grow with Google, will enable our communities to develop necessary digital skills to thrive in an increasingly digital and global world." Last year, ‘Grow with Google’ committed $1 million to the American Library Association to fund the Libraries Lead with Digital Skills initiative. During the event on January 16, applications will open for Hawaiian libraries to apply for grants from the American Library Association, sponsored by ‘Grow with Google’, so that they can grow or begin their own digital skills programs.
In their 2018 Economic Impact Report, Google announced that 4,500 Hawaii businesses, website publishers, and nonprofits benefitted from Google tools and that we helped provide $226 million of economic activity by using Google’s search and advertising tools. The full report details Google’s economic impact state-by-state, and features the stories of businesses fueling that growth, creating job opportunities, and transforming their communities.
To learn more about the free event and to register, visit g.co/GrowHawaii Space will be limited; so please register in advance.
About ‘Grow with Google’ ‘Grow with Google’ draws on Google’s 20-year history of building products, platforms, and services that help people and businesses grow. Through this initiative, we aim to help everyone across America – those who make up the workforce of today and those who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses. For more information, please visit Google.com/grow.
5/28/2020 Column: Hawaii libraries help public with digital skill — thanks, Google | Honolulu Star-Advertiser ATTACHMENT 14
Thursday, May 28, 2020 | Today's Paper | 75°
EDITORIAL | ISLAND VOICES Column: Hawaii libraries help public with digital skill — thanks, Google
By Stacey A. Aldrich • Jan. 16, 2020
The Hawaii State Public Library System (HSPLS) is the educational, informational and cultural heart of Hawaii’s communities. It serves as a pillar to nurture lifelong learners.
Public libraries continue to evolve to better serve the needs of the community. Our libraries are more than just books. They provide opportunities for learning 21st century skills and digital literacies that are crucial for our communities to have as we grow and change careers and professions for the future. Libraries play a critical role in supporting workforce development in communities across the island.
Now, more than ever, community members across the nation are using libraries as a resource for professional growth. Libraries are a place for our island communities to expand their learning and continue their education. In today’s increasingly technological age, their help is even more important as people learn to master the digital skills they need to succeed.
According to the American Library Association (ALA), nearly three-quarters of public libraries assist their community members with job applications and interviewing skills; 90% help individuals learn basic digital skills; and just under half provide access and assistance to entrepreneurs looking to start their own businesses.
As the state librarian, I am committed to continuing these efforts in Hawaii. Providing the resources to develop important skills will ensure this critical community need is met.
The ALA and Google recently launched a national tour of libraries as part of the “Grow with Google” initiative, giving members of our community an opportunity to develop both personally and professionally.
The Grow with Google nationwide tour is the tech company’s initiative to help create economic opportunities for Americans through digital skills training. We are proud that the tour is making a stop here on Oahu with a one-day event hosted at the Kaimuki Public Library (today, from 10:30 a.m. to 4:30 p.m.).
Keeping up with the ever-changing technology needs for libraries to be effective community hubs requires resources. Google is investing $1 million in libraries across the country to give them the tools needed to provide community programming to address the digital skill gaps of job seekers and small businesses.
Following Hawaii’s Grow with Google workshops, ALA will provide the HSPLS with an opportunity to apply for “Libraries Lead with Digital Skills” micro- funding to provide programming, outreach and education in our communities.
The HSPLS is poised to help fill the digital skills gap with technology access, training and support in their communities. In turn, libraries can play an important role in getting our island communities ready for the future and ensuring that Hawaii meets its goal of having 55 percent of working age adults (ages 25-64) with a two- or four-year college degree by 2025. We’re excited to welcome Grow with Google to Hawaii.
HSPLS is the only statewide system in the United States. Its mission is to nurture a lifelong love of reading and learning through its staff, collections, programs, services, and physical and virtual spaces and serves as the educational, informational and cultural heart of Hawaii’s communities.
https://www.staradvertiser.com/2020/01/16/editorial/island-voices/local-libraries-help-public-with-digital-skill-thanks-google/ 1/2 ATTACHMENT 15
12 Basic Requirements for ADA Compliance at the Library
ADA compliance of course applies to your public library. There must be adequate parking, all areas of the library must be accessible and it must be possible for you to reach material that are on library shelves or have staff reach it for you. In addition, it must be possible to navigate through the library in a wheelchair or if you are vision-impaired. Signs in and outside the library must be visible to people with disabilities so as to make it easier to find places of access to the library and its various facilities.
1. Parking
If there is less than 25 parking spaces at the library, there needs to be at least one handicapped space that is van accessible. The space must be 8 feet wide and have an aisle 8 feet wide. It must have a level hard surface and signage and the curb cut must be close to the entrance of the library.
If the library has more than 25 spaces, but less than 50, there needs to be 2 handicapped spaces, though they may share the same aisle.
For even larger parking lots, there needs to be 1 additional handicapped space for every additional 25 spaces.
http://accessadvocates.com/ada-compliance-library/ 2. Signage
So, obviously signs should be large and clearly readable from the street, even by someone whose vision is impaired. The print on the signs should be adequate in size and contrast on the sign should make the print readable. The signs should also be at height readable by someone in a wheelchair.
The requirements are the same for signs inside the building and they should show which restrooms are accessible, directions to the elevators and stairs, as well as to public service desks, exits, meeting rooms and special collections.
3. Path and Doors
The path to the main entrance should be smooth with a hard surface and have no barriers; in addition, it should be at least 36 inches wide and have a safe and adequate ramp if necessary.
Door openings should be 36 inches wide and doors should be easily opened by someone with a disability. The threshold cannot be more than 1/4 of an inch high.
If there is an inaccessible entrance, there should be a sign directing people to an accessible entrance.
Book returns should be barrier-free.
Inside the library, pathways should be at least 32 inches wide and 60 inches wide where wheelchairs would need to pass each other.
4. Elevators and Stairs
If there is more than one level to the library, there should be an accessible elevator. Stairs should be at least 36 inches wide and have hand-rails. The steps should be non-slip and not more than 11 inches high each.
5. Floors
Floors should not be bumpy and have no debris or obstacles in the way. They should be flat and smooth and also not have loud colors that could disrupt the balance of someone navigating through the library.
6. Lighting
Lighting should be strong and uniform, glare-free. It is important too that the walls are not dark because they could interfere with the vision of some people with disabilities.
7. Public Access Catalogs and Computer Stations
http://accessadvocates.com/ada-compliance-library/ The computer stations should have 36 inches of clear space around them and be at seating level if there are less than 3 of them. In larger libraries there can be a mix.
8. Furniture
There should be 40 inches of clear space between furniture in the library and tables should have a 27 inch high clearance and 19 inches of depth underneath for people in wheelchairs to fit at the tables.
9. Periodicals and Stacks
The top row at the periodicals section shouldn’t be higher than 48 inches and if it is, there should be a sign indicating that you can ask for assistance to reach higher material.
In the stacks areas, the aisles must have at least 36 inches of clearance but 42 inches is preferred.
10. Checkout
The checkout counter cannot be higher than 36 inches and must be at least 36 inches long.
11. Reference or Help Desk
The counter at the reference or help desks should not be too high for someone in a wheelchair or the library should otherwise make an accommodation; like having a section of the counter accessible or another table available for people with disabilities.
12. Restrooms
There should be no barrier to restrooms and their doorways should be 36 inches wide and doors should be made to be easily opened by someone with a disability. The stalls should be 5 feet by 5 feet to allow for movement in a wheelchair. Grab bars should also be installed. Fixtures should be no higher than 48 inches. Sink handles should be push-type or motion-sensor activated.
Conclusion
As it has done with many aspects of public life, the ADA has opened up opportunities for people with disabilities at the library and other educational institutions. This, of course, betters the community and enriches lives.
You can contact us if you have encountered any public barriers to accessibility.
http://accessadvocates.com/ada-compliance-library/ ATTACHMENT 16 ATTACHMENT 17
Kanopy Feedback Wednesday, May 27, 2020
Powered by 253 Total Responses
Date Created: Thursday, April 02, 2020
Complete Responses: 251
Powered by Q1: On a scale of 1 (poor) to 5 (great), please rate Kanopy as an on- demand streaming media service. Answered: 246 Skipped: 7
Powered by Q1: On a scale of 1 (poor) to 5 (great), please rate Kanopy as an on- demand streaming media service. Answered: 246 Skipped: 7
Powered by Q2: Approximately how many films or series did you watch? Answered: 238 Skipped: 15
Powered by Q2: Approximately how many films or series did you watch? Answered: 238 Skipped: 15
Powered by Q5: Would you recommend the Hawaii State Public Library System continues to offer? Answered: 247 Skipped: 6
Powered by Q5: Would you recommend the Hawaii State Public Library System continues to offer? Answered: 247 Skipped: 6
Powered by Q6: If the Hawaii State Public Library System continues the service, it will not be unlimited access. Each patron will be given several credits each month to use to watch a few films and/or series. Would you still want access even if it were to fewer films and/or series a month? Answered: 248 Skipped: 5
Powered by Q6: If the Hawaii State Public Library System continues the service, it will not be unlimited access. Each patron will be given several credits each month to use to watch a few films and/or series. Would you still want access even if it were to fewer films and/or series a month? Answered: 248 Skipped: 5
Powered by Kanopy Feedback
# RESPONSES DATE 1 Apple TV app, ease of use 5/16/2020 12:21 PM
2 Such a variety of foriegn - Korean and Japanese movies. 5/16/2020 10:26 AM
3 Ease of use. Foreign films. Great quality. 5/13/2020 5:56 PM
4 free, easy to use, many foreign films 4/30/2020 4:41 PM
5 options complemented rather than duplicated my other streaming option 4/29/2020 5:46 PM
6 huge volume and variety 4/29/2020 3:21 PM
7 Great variety of quality programs! 4/29/2020 1:56 PM
8 like criterion channel and amazon prime combined. variety and inclusivity. 4/29/2020 1:13 PM
9 I liked the diversity of offerings. There is truly something for everyone on Kanopy. Also, the 4/29/2020 12:58 PM platform is very easy to use.
10 free 4/29/2020 11:44 AM
11 Quality and diversity of films 4/29/2020 11:29 AM
12 The Great Courses 4/29/2020 11:13 AM
13 The movies were free 4/29/2020 11:06 AM
14 Classic films, variety for kids & adults, how categorized 4/29/2020 10:14 AM
15 The kids' selections, and ability to keep kids off adult selections page with PIN 4/29/2020 1:51 AM
16 The huge selection of movies is amazing! 4/28/2020 9:10 PM
17 There were some films I have been interested in that the HSPLS didn't carry. 4/28/2020 8:47 PM
18 the amount of choice 4/28/2020 8:36 PM
19 GREAT movies; easy and convenient to use/browse 4/28/2020 7:31 PM
20 Excellent selection of films with a fantastic selection(s) - Awesome Smogasbord! 4/28/2020 7:29 PM
21 Love the Great Courses! And all the children programming, foreign films 4/28/2020 7:13 PM
22 Ease of use and variety of offerings 4/28/2020 6:02 PM
23 the type and quality of movies/documentaries that are available. 4/28/2020 4:45 PM
24 Great selection! 4/28/2020 4:24 PM
25 Great selection! Especially appreciate access to old and foreign films that I might not be able to 4/28/2020 3:33 PM watch otherwise. It was fun educating myself and expanding horizons for the family. My personal favorite might be the Great Courses collection. I love them, and would never be able to afford to watch as many as I would like.
26 Films not available anywhere else. 4/28/2020 1:39 PM
27 the variety of high quality selection 4/28/2020 1:21 PM
28 abundant offer of international cinema and documentary and educational material 4/28/2020 12:08 PM
29 Selections offered 4/28/2020 11:39 AM
30 Vast film collection 4/28/2020 3:24 AM
31 found many new ones! plus like categories! mostly excellent films! loved wallander! 4/27/2020 10:17 PM
32 It was free 4/27/2020 9:10 PM
33 I love that it provides access to the arthouse, classic, and international films that are otherwise 4/27/2020 9:10 PM so hard to find on streaming devices. This is so much more valuable to me than the library's dvd rental service. Please keep it!
34 It has more "obscure" movies that I otherwise may not have found. 4/27/2020 9:06 PM
2 / 9 Kanopy Feedback
35 That a lot of the material available can't be found on other streaming services. 4/27/2020 6:02 PM
36 the large variety 4/27/2020 5:59 PM
37 great selection and diversity 4/27/2020 5:52 PM
38 Wonderful variety, including things I never would have found/ had access to otherwise, from 4/27/2020 5:22 PM anime to Great Courses.
39 Simple interface and access to classic movies 4/27/2020 1:27 PM
40 Selection blowing my mind. 4/27/2020 11:57 AM
41 free service that offers a many different movies, documentaries, lectures, etc. 4/27/2020 10:23 AM
42 GREAT courses 4/27/2020 9:05 AM
43 Selection of classic films and The Great Courses 4/27/2020 7:37 AM
44 Diversity of films 4/26/2020 11:56 PM
45 Wonderful content 4/26/2020 9:07 PM
46 Excellent selection of classic and instructional films. Would love even more 4/26/2020 3:59 PM
47 Documentaries on art and history 4/26/2020 2:23 PM
48 Nothing. After registering could never acess any dvd.no instructions on websiteaccess 4/26/2020 1:04 PM
49 I like not having to travel to the library and spend additional time searching and queuing in line 4/26/2020 12:03 PM to check out a movie or not finding the movie. Simple. Easy. and Green.
50 Access to quality educational programming for all ages. 4/26/2020 11:11 AM
51 Free movies 4/26/2020 11:06 AM
52 Free online streaming of movies 4/26/2020 10:57 AM
53 organized Categories and immense selection of content 4/26/2020 9:25 AM
54 A lot of indie films that I used to watch is not really available in this particular area so it’s 4/26/2020 12:01 AM pleasant to see these films again!
55 The movie selection that is not available on other mainstream streaming services. In particular, 4/25/2020 9:16 PM I enjoyed the A24 studios movies and some of the classic films.
56 Educational and entertaining Also like the Lgreat courses" 4/25/2020 8:57 PM
57 I can't log in; I did not watch any movies. Stacey Aldrich said all you need is a library card, but 4/25/2020 8:49 PM that is not true. You also need to give them your e-mail and a password.
58 variety, something for everyone 4/25/2020 3:42 PM
59 The huge variety of movies and documentaries 4/25/2020 3:12 PM
60 It's educational, and informational 4/25/2020 2:16 PM
61 Different selection from other streaming services. 4/25/2020 1:41 PM
62 Great selection and variety, interesting topics. Grant courses to learn new things. Access to 4/25/2020 10:58 AM movies you can’t find elsewhere.
63 I could watch many movies that I didn't see in the Hawaii State Library system. Also, I liked 4/25/2020 7:54 AM those learning series in Kanopy.
64 The variety of films plus a selection for children 4/24/2020 11:40 PM
65 It had a lot of stuff. Kept me and my family entertained. Also had educational stuff and a great 4/24/2020 10:14 PM collection!
66 It had a pretty good selection, and its interface is simple. 4/24/2020 9:34 PM
67 The Great Courses series 4/24/2020 9:13 PM
3 / 9 Kanopy Feedback
68 Good selection of “art-house” films 4/24/2020 6:46 PM
69 older, less well publicized movies are available 4/24/2020 4:55 PM
70 Great Courses tutorials 4/24/2020 3:06 PM
71 I LOVE everything about it! <3 4/24/2020 12:09 PM
72 The selection of films is excellent. They are of high quality and I love the fact that there are 4/24/2020 11:07 AM many international films.
73 The Great Courses series 4/24/2020 10:36 AM
74 Watching The Great Courses gave me the opportunity to enrich my understanding of multiple 4/24/2020 10:04 AM topics I was interested in. The great education series made learning fun! A variety of genres for everyone to enjoy.
75 couldn't sign in without google or facebook - nothing 4/23/2020 6:29 PM
76 It's free, and it has many PBS documentaries. 4/23/2020 12:39 PM
77 An usual and different selection than Netflix or amazon. Love international perspective snd 4/23/2020 12:02 PM “small films”
78 Selection of films aren't found on other streaming services 4/23/2020 11:07 AM
79 Thank you so much for this great service. It has made staying at home bearable for me. I 4/23/2020 9:31 AM sincerely hope you keep it. Mahalo!
80 Variety of titles 4/23/2020 9:08 AM
81 great selection 4/22/2020 10:18 PM
82 Watching the movies, is very comforting company during this stay at home time, takes me away 4/22/2020 8:14 PM from the sadness that is going on.
83 Selection of videos not available elsewhere. Liked The Great Courses. 4/22/2020 5:54 PM
84 So many films. High quality. 4/22/2020 5:02 PM
85 Great classic films not available on the usual streaming sites, plus a ton of great 4/22/2020 5:02 PM documentaries!
86 Everything! Educational and informative. It’s wonderful. 4/22/2020 4:58 PM
87 The wide variety and high quality selection, the flawless streaming and high quality definition 4/22/2020 3:18 PM
88 The amount and variety of items available, and how it it was to access. 4/22/2020 12:27 PM
89 Independent films and documentaries are so much more engaging than what is offered on 4/22/2020 11:18 AM Netflix. They carry the kind of titles I expect to find at my local Hawaii state library.
90 Lots of educational and high quality choices 4/22/2020 10:52 AM
91 Lots of independent films not found elsewhere, but also popular ones. 4/22/2020 12:10 AM
92 Free and large selection 4/21/2020 9:56 PM
93 Criteron Collection, Old movies, rare documentaries 4/21/2020 1:55 PM
94 The documentary and foreign varieties. 4/21/2020 1:00 PM
95 Wide variety of films offered 4/21/2020 12:57 PM
96 The great content for learning and ease of use. 4/21/2020 12:34 PM
97 Great Courses 4/21/2020 9:02 AM
98 great variety 4/21/2020 7:37 AM
99 The large selection of films, I watched some films that were really good but I have never heard 4/20/2020 10:12 PM of before. And also the great courses are pretty awesome.
100 Good selection, and the price is right! 4/20/2020 7:38 PM
4 / 9 Kanopy Feedback
101 The quality of the foreign as well as domestic cinema, and the older films that are so hard to 4/20/2020 6:31 PM find.
102 Quality films 4/20/2020 1:28 PM
103 It is a great curated collection. I like that it has the great courses as well as other interesting 4/20/2020 12:10 PM films. I like that you can download pdf material to go along with the courses.
104 The access to material not otherwise freely available. 4/20/2020 12:00 PM
105 Variety of nonfiction content. Controls were pretty intuitive and user friendly. 4/20/2020 11:04 AM
106 Selection is fantastic with independent, film festival, social awareness titles. Love that there are 4/20/2020 10:32 AM no ads!
107 The Story Time feature for kids 4/20/2020 10:20 AM
108 Amazing variety and quality of films. I loved so many educational resources. 4/20/2020 9:43 AM
109 Great selection of independent films 4/20/2020 12:12 AM
110 So many classic movies! It'll take years to get through my watchlist via the credit system, but it's 4/19/2020 11:47 PM worth the wait.
111 The Great Courses available 4/19/2020 4:28 PM
112 Could not sign in- seems like the Hawaii Library Sustem not up yet? 4/19/2020 4:13 PM
113 The ease of browsing and the variety of genres! 4/19/2020 11:39 AM
114 Great selection across all genres. Access to unique films. FREE! 4/19/2020 6:32 AM
115 The film selection is outstanding for folks who enjoy "artsy/hipster" films, such as European 4/18/2020 8:48 PM films, 1970s horror, LGBTQ films, and award-winning short films.
116 the selection is excellent 4/18/2020 7:44 PM
117 Criterion Collection films 4/18/2020 6:49 PM
118 the variety of film genres, documentaries, educational courses, etc. 4/18/2020 4:29 PM
119 Selection not found on other services, educational series 4/18/2020 2:35 PM
120 The registration page did not list Hawaii State Public Library as a member for this service. 4/18/2020 2:15 PM
121 Nothing! I couldn’t get it to work! I followed your instructions on your website but I couldn’t 4/18/2020 12:19 PM register!
122 The great movie selection 4/18/2020 10:29 AM
123 Option from library during Covid 19 4/18/2020 8:46 AM
124 It offers good variety of films and it's free. 4/18/2020 6:39 AM
125 It offers an interesting variety of films that go beyond the mainstream entertainment I'm 4/17/2020 6:39 PM normally familiar with.
126 unusual ,high quality, interesting films 4/17/2020 6:20 PM
127 selection 4/17/2020 4:36 PM
128 Great selection! Foreign , animated Shorts....so much ! 4/17/2020 4:17 PM
129 Cannot access overdrive to get books 4/17/2020 3:29 PM
130 Lots of interesting movies that are not available on Netflix or Amazon Prime 4/17/2020 2:54 PM
131 Classic films that are not available elsewhere 4/17/2020 1:48 PM
132 This is an amazing resource for teachers! I often assign documentary reflections as extra credit 4/17/2020 10:40 AM assignemnts for students who miss class due to illness, but finding free access for them is tricky, Such excellentfilms and documentaries here, I really appreciate it, both personaly and as a teaching resource.
5 / 9 Kanopy Feedback
133 The variety of educational choices and independent/outstanding movies.. looking forward to 4/17/2020 10:35 AM some of the Great Courses. Thank you for streaming free!
134 easy to use 4/17/2020 9:01 AM
135 Wide range of led time films 4/16/2020 6:52 PM
136 Classic movies 4/16/2020 5:28 PM
137 I was not able to access Kanopy. It does not recognize the Hawaii state libraries 4/16/2020 4:34 PM
138 Variety 4/16/2020 2:54 PM
139 Independent films 4/16/2020 10:58 AM
140 selection of films 4/16/2020 9:20 AM
141 It's free! Good selection of titles. App is easy to use. 4/16/2020 8:45 AM
142 It has the many of the acclaimed Great Courses lectures. The animated children's books were 4/15/2020 10:17 PM also nice.
143 The educational videos from Great Courses 4/15/2020 8:37 AM
144 I didn't get access at all. Half of the movies weren't included in the PAcific University allowance, 4/14/2020 8:58 PM and for the other half I was redirected to the Pacific University website.
145 Selection, variety, informative, awesome! 4/14/2020 8:50 PM
146 It's free 4/14/2020 3:50 PM
147 It has a lot of interesting and educational choices for my family to watch--not just entertainment, 4/14/2020 2:51 PM but actual films to learn from. It is a great option to have. I liked Kanopy Kids--I didn't have to worry about my young kids watching objectionable or offensive content.
148 Can't access 4/14/2020 1:20 PM
149 I enjoy the indie films and documentaries. I've seen several movies that I've never seen before. 4/14/2020 11:34 AM
150 Great film selection, better than Netflux 4/13/2020 11:31 PM
151 I couldn’t even sign in following your directions. The library system isn’t listed. 4/13/2020 9:49 PM
152 diversity and quality 4/13/2020 8:08 PM
153 Didn’t get to use 4/13/2020 4:07 PM
154 It's free and there's a lot to choose from 4/13/2020 3:19 PM
155 Nothing, I can’t logon! When I search for Hawaii Libraries It comes up blank. 4/13/2020 1:05 PM
156 quality of films, slick interface, mobile enhanced 4/13/2020 10:35 AM
157 We kept trying to get access to Kabopy - was Not Able to Access Kabopy movies!!! 4/13/2020 8:47 AM
158 Diversity in what is offered 4/13/2020 3:18 AM
159 learning from Great Course about infectious diseases 4/12/2020 9:25 PM
160 the variety. it's eclectic 4/12/2020 8:14 PM
161 Fantastic, intelligent selection of films, ease of use. 4/12/2020 4:38 PM
162 Ease of use and selection of media 4/12/2020 1:15 PM
163 Still exploring, but seems a good service 4/12/2020 11:11 AM
164 Educational 4/12/2020 9:54 AM
165 so many selections to choose from 4/12/2020 9:18 AM
166 Easy to use 4/12/2020 4:30 AM
167 it was a great of selection of movies/documentaries!!!! 4/12/2020 1:28 AM
6 / 9 Kanopy Feedback
168 Documentaries 4/11/2020 9:32 PM
169 The variety of movies. 4/11/2020 9:24 PM
170 the variety of videos all in one place that are not otherwise available to view 4/11/2020 9:09 PM
171 The selection of movies. Especially the foreign choices. 4/11/2020 8:17 PM
172 Easy to use. 4/11/2020 8:17 PM
173 great choices, lots of foreign films, documentaries a d we have just begun. Please keep this for 4/11/2020 7:08 PM us all.
174 Good selection of titles and inclusion of The Great Courses titles 4/11/2020 6:28 PM
175 variety 4/11/2020 6:14 PM
176 Site would not recognize hawaii 4/11/2020 5:57 PM
177 Movies on Kanopy are not on free movie apps like Crackle, Vudu, or Hulu 4/11/2020 5:41 PM
178 the variety of films and the obscure titles that I haven't been able to find anywhere else 4/11/2020 5:31 PM
179 Selection of films 4/11/2020 5:19 PM
180 Nothing. Unable to locate any Hawaii libraries in there system. 4/11/2020 10:54 AM
181 has movies I haven't seen in a while 4/11/2020 9:58 AM
182 It's convenient and fun 4/10/2020 5:43 PM
183 I can’t log into it so I have none 4/10/2020 3:08 PM
184 The educational materials. Tons of material. Please keep the access. 4/10/2020 1:52 PM
185 Wonderful selection!!! RARE films! LOVE LOVE LOVE! 4/10/2020 11:21 AM
186 The VAST variety of great films! 4/10/2020 10:25 AM
187 The variety of resources, especially those that can be used in school. I'm a HS English teacher, 4/10/2020 7:41 AM and this has been a godsend when it comes to teaching Shakespeare remotely. Have been wishing for it for a while.
188 The breadth of offered content, including "The Great Courses" videos, which are outstanding; 4/10/2020 1:36 AM foreign-film selection; classic films, Criterion films.... This is an exceptional streaming site. I'd subscribe to it a premium service and gladly pay the Hawaii library system to retain it, in fact.
189 Easy to navigate 4/9/2020 5:49 PM
190 The Great Courses 4/9/2020 5:15 PM
191 I could never access it after trying many times. It kept asking me for my library and never found 4/9/2020 4:06 PM one in Hawaii.
192 Never could associate the hawaiilibraries with my credentials. Followed directions but Got stuck 4/9/2020 1:21 PM in a loop. And no fix guidance.
193 hello, everything! marvelous selection for every mood, rare finds, inspiring documentaries, 4/8/2020 1:36 PM world cinema and some more obscure films.
194 It's an amazing resource for independent filmmaking. I use it a lot for my classes. I used to live 4/8/2020 9:09 AM in Los Angeles, so I would use my LA Public Library membership, which allows 9 videos per month. I'm glad Hawaii residents have access to it now!
195 able to view for free a variety of programs 4/7/2020 8:29 PM
196 Intelligent entertainment. Programs about 20th century classical music were fantastic. 4/7/2020 7:51 PM
197 Good selection and very easy to install on all my devices. 4/7/2020 3:26 PM
198 There are many Award (Sundance, etc.) winning films available. Great selection across the 4/7/2020 11:44 AM board.
199 selection and it's free! 4/7/2020 11:07 AM
7 / 9 Kanopy Feedback
200 Kanopy offers so many great educational films. There are so many to choose from. 4/7/2020 10:46 AM
201 the variety and the stage plays 4/7/2020 10:23 AM
202 The variety of films offered and that I’m able to watch on my TV. It’s perfect timing during the 4/7/2020 9:58 AM pandemic, but I know I would use it forever!
203 I love that I can finally see films that I can find nowhere else. I truly hope you will continue to 4/7/2020 7:51 AM offer Kanopy. I've long hoped the library would get it.
204 Easy access, easy streaming 4/6/2020 8:43 PM
205 easy to access, free, and quality videos 4/6/2020 3:00 PM
206 The variety and great courses 4/6/2020 1:58 PM
207 Cannot find Hawai’i State public library in library search 4/6/2020 11:37 AM
208 I didn’t couldn’t find Hawaii in their data base. Really terrible instructions on your site 4/6/2020 9:47 AM
209 All the weird off beat movies and documentaries. things that are not available in the library 4/6/2020 7:24 AM system.. This service really helps to cut my stress in this stressful time...
210 free service 4/6/2020 3:47 AM
211 Online on-demand!! 4/5/2020 5:19 PM
212 I would like to be able to watch it through the app on my iPhone 4/5/2020 4:08 PM
213 The foreign movies 4/5/2020 3:14 PM
214 wide selection 4/5/2020 3:12 PM
215 It does not recognize Hawaii library system. Could not access. 4/5/2020 2:16 PM
216 I downloaded kanopy but then couldn't log in. It looks like kanopy doesn't recognize hawaii 4/5/2020 8:02 AM libraries.
217 Nothing. I can't log in. 4/4/2020 5:35 PM
218 Can not locate any library in Hawaii. Not selectable 4/4/2020 3:34 PM
219 Liked the variety & that what's offered is different from other streaming services 4/4/2020 3:27 PM
220 I wasn’t able to get past Find a library. 4/4/2020 2:29 PM
221 Looks like a lot of choices however it didn’t work 4/4/2020 2:23 PM
222 Could not enter ... tells me no library waste of time! 4/4/2020 2:12 PM
223 I don't like anything yet, because when I try to signup it says can't find Hawaii State Public 4/4/2020 1:45 PM Library System
224 nothing. could not get it working 4/4/2020 1:41 PM
225 Kanopy could not find any libraries in Hawaii. 4/4/2020 11:17 AM
226 It has a great variety of movies and I really appreciate that is has subtitles for the hard of 4/4/2020 11:05 AM hearing.
227 The great courses and other educational content 4/4/2020 10:57 AM
228 Thank you for providing this service 4/4/2020 10:41 AM
229 Kanopy does NOT list any Hawaii library at all 4/4/2020 9:29 AM
230 Excellent selection of films that can’t be streamed elsewhere 4/4/2020 8:39 AM
231 Quality of filmaking. Fast Streaming. Good selection for my interests and age group. Would 4/4/2020 5:49 AM normally not watch library movies.
232 Can't get into it. Says my library not in there. 4/3/2020 9:49 PM
233 The library gives multiple options for members to watch videos: both physically (borrowing dvd) 4/3/2020 7:25 PM
8 / 9 ATTACHMENT 18
2020 Service Philosophy Training Agenda
8:30 – 9:00a.m. Registration
9:00 – 9:30a.m. Welcome
9:30 – 10:00a.m. Review Results of Patron Feedback Survey
10:00 – 10:15a.m. Morning Break
10:15 –11:15a.m. 5 Elements of Service Philosophy
11:15 – 11:45a.m. Staff roles and service philosophy
11:45 – 1:00p.m. Lunch Break
1:00 – 2:00p.m. Using the Service Philosophy
2:00 – 2:45p.m. Growing Together: Continued training
2:45 – 3:00p.m. Afternoon Break
3:00 – 4:00p.m. Review; Next Steps; Final Reflection ATTACHMENT 19
HILO PUBLIC LIBRARY The library staff is I feel The library The I feel valued The library staff knowledgeable comfortable The library staff listens to my library serves Library Branch and welcome serve me with about the asking the staff is helpful. feedback and the community at the library. courtesy. library's for assistance. concerns. as a whole. resources and services. Hilo 5 5 5 5 4 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 1 5 2 2 4 2 2 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 4 5 5 Hilo 4 3 4 5 4 3 4 Hilo 5 5 5 5 4 4 4 Hilo 5 5 5 5 5 5 5 Hilo 4 5 5 4 5 5 4 Hilo 5 5 5 5 5 5 5 Hilo 4 5 5 5 4 4 4 Hilo 5 5 5 5 5 5 5 The following is a sample of responses from Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hawaii. Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Due to the varying response rate, you may need Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 to increase the zoom percentage to view numbers Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 more clearly. Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 4 5 Hilo 5 5 5 5 5 5 5 The Excel Spreadsheets are available for easier Hilo 5 4 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 3 3 3 3 3 3 3 viewing. Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 4 5 4 4 5 4 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 4 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 4 4 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 2 2 2 3 3 1 3 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 Hilo 5 5 5 5 5 5 5 GRAND TOTAL 383 386 386 386 382 380 383 AVERAGE SCORE 4.85 4.89 4.89 4.89 4.84 4.81 4.85
Updated 3/9/2020 HONOKAA PUBLIC LIBRARY The library staff is I feel The library The I feel valued The library staff knowledgeable comfortable The library staff listens to my library serves Library Branch and welcome at serve me with about the asking the staff is helpful. feedback and the community the library. courtesy. library's for assistance. concerns. as a whole. resources and services. Honokaa 5 5 5 5 5 5 5 Honokaa 5 5 5 5 5 5 5 Honokaa 5 5 5 5 5 5 5 Honokaa 5 5 5 5 5 5 5 Honokaa 5 5 5 5 5 5 5 Honokaa 5 5 5 5 4 4 3 Honokaa 5 5 5 5 5 5 5 Honokaa 5 5 5 5 5 5 5 Honokaa 5 5 5 5 5 5 5 Honokaa 5 5 5 5 5 5 5 Honokaa 5 5 5 5 5 5 5 Honokaa 5 5 5 5 5 5 5 Honokaa 5 5 5 5 5 5 5 Honokaa 5 5 5 5 5 5 5 Honokaa 5 5 5 5 5 5 5 Honokaa 5 5 5 5 5 5 5 Honokaa 5 5 5 5 5 5 5 Honokaa 5 5 5 5 5 5 5 Honokaa 5 5 5 5 5 5 5 Honokaa 5 5 5 5 5 5 5 Honokaa 5 5 5 5 5 5 4 Honokaa 5 5 5 5 5 5 5 Honokaa 5 5 5 5 5 5 5 Honokaa 5 5 5 5 5 5 5 Honokaa 5 5 5 4 5 3 3 Honokaa 5 5 5 5 5 5 5 Honokaa 3 4 4 5 4 3 4 Honokaa 2 2 1 1 1 1 2 Honokaa 2 1 1 2 1 2 2 Honokaa 4 5 5 5 5 4 4 GRAND TOTAL 141 142 141 142 140 137 137 AVERAGE 4.70 4.73 4.70 4.73 4.67 4.57 4.57
Updated 3/5/2020 KAILUA-KONA PUBLIC LIBRARY The library staff is I feel The library The I feel valued and The library staff knowledgeable comfortable The library staff listens to my library serves Library Branch welcome at the serve me with about the asking the staff is helpful. feedback and the community library. courtesy. library's for assistance. concerns. as a whole. resources and services. Kailua-Kona 3 2 2 3 3 3 4 Kailua-Kona 5 5 5 5 5 5 5 Kailua-Kona 5 5 5 5 5 5 5 Kailua-Kona 5 5 5 4 5 4 5 Kailua-Kona 5 5 5 5 5 5 5 Kailua-Kona 5 5 5 5 5 5 5 Kailua-Kona 5 5 5 5 5 5 5 Kailua-Kona 3 4 2 3 5 2 3 Kailua-Kona 4 4 3 3 3 3 5 Kailua-Kona 5 5 5 5 5 5 5 Kailua-Kona 5 5 5 5 5 5 5 Kailua-Kona 5 5 5 5 5 5 5 Kailua-Kona 4 4 4 4 5 4 5 Kailua-Kona 5 5 4 4 4 5 5 Kailua-Kona 5 5 5 5 5 5 5 Kailua-Kona 5 5 5 5 5 5 5 Kailua-Kona 5 5 5 4 5 4 5 Kailua-Kona 5 5 5 5 5 5 5 Kailua-Kona 5 5 5 5 5 5 5 Kailua-Kona 4 2 4 3 5 3 4 Kailua-Kona 5 5 5 5 5 5 5 Kailua-Kona 5 5 5 5 5 5 5 Kailua-Kona 4 4 4 4 4 4 4 Kailua-Kona 5 5 5 5 5 5 5 Kailua-Kona 5 5 5 5 5 5 5 Kailua-Kona 5 5 5 5 5 5 5 Kailua-Kona 5 5 5 5 5 5 5 Kailua-Kona 4 4 4 4 4 4 4 Kailua-Kona 5 5 5 5 5 5 5 Kailua-Kona 5 5 5 5 5 5 5 Kailua-Kona 5 5 4 5 5 5 5 Kailua-Kona 5 5 5 5 5 5 5 Kailua-Kona 5 5 5 5 5 5 5 Kailua-Kona 5 5 5 5 5 5 5 Kailua-Kona 4 4 3 3 3 3 4 Kailua-Kona 4 5 4 4 4 2 4 Kailua-Kona 5 5 5 5 5 5 5 Kailua-Kona 2 3 2 2 3 2 2 GRAND TOTAL 176 176 170 170 178 168 179 AVERAGE SCORE 4.63 4.63 4.47 4.47 4.68 4.42 4.71
Updated 3/5/2020 KEAAU PUBLIC & SCHOOL LIBRARY The library staff is I feel The library The I feel valued The library staff knowledgeable comfortable The library staff listens to my library serves Library Branch and welcome at serve me with about the asking the staff is helpful. feedback and the community the library. courtesy. library's for assistance. concerns. as a whole. resources and services. Keaau 5 5 5 5 5 5 5 Keaau 5 5 5 5 5 5 5 Keaau 5 5 5 5 5 5 5 Keaau 5 5 5 5 5 5 5 Keaau 5 5 5 5 5 5 5 Keaau 5 5 5 5 5 5 5 Keaau 5 5 5 5 5 5 5 Keaau 5 5 5 5 5 5 5 Keaau 5 5 5 5 5 5 5 Keaau 5 5 5 5 5 5 5 Keaau 5 5 5 5 5 5 5
GRAND TOTAL 55 55 55 55 55 55 55 AVERAGE SCORE 5.00 5.00 5.00 5.00 5.00 5.00 5.00
Updated 3/5/2020 KEALAKEKUA PUBLIC LIBRARY The library staff is I feel The library The I feel valued The library staff knowledgeable comfortable The library staff listens to my library serves Library Branch and welcome at serve me with about the asking the staff is helpful. feedback and the community the library. courtesy. library's for assistance. concerns. as a whole. resources and services. Kealakekua 5 5 5 5 5 5 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 4 4 4 4 4 4 4 Kealakekua 4 4 5 5 4 3 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 5 4 5 5 4 4 5 Kealakekua 5 5 5 5 5 5 4 Kealakekua 5 5 5 5 5 5 5 Kealakekua 5 5 5 5 5 3 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 4 5 4 5 4 4 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 5 5 5 3 5 5 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 5 4 5 5 5 5 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 4 5 5 5 5 4 5 Kealakekua 5 5 5 5 3 5 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 4 4 4 4 5 4 4 Kealakekua 5 5 5 5 5 5 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 4 4 5 4 3 3 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 4 4 5 5 5 4 5 Kealakekua 5 3 5 5 5 5 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 4 4 4 4 4 4 4 Kealakekua 5 5 5 5 5 5 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 5 5 5 5 5 5 5 Kealakekua 2 2 1 2 3 2 3 GRAND TOTAL 269 267 272 271 269 264 274 AVERAGE SCORE 4.80 4.77 4.86 4.84 4.80 4.71 4.89
Updated 3/5/2020 LAUPAHOEHOE PUBLIC & SCHOOL LIBRARY The library staff is I feel The library The I feel valued The library staff knowledgeable comfortable The library staff listens to my library serves Library Branch and welcome at serve me with about the asking the staff is helpful. feedback and the community the library. courtesy. library's for assistance. concerns. as a whole. resources and services. Laupahoehoe 5 5 5 5 5 5 5 Laupahoehoe 4 4 5 5 5 4 5 Laupahoehoe 5 5 5 5 5 5 5 Laupahoehoe 5 5 5 5 5 5 5 Laupahoehoe 5 5 5 5 5 5 5 Laupahoehoe 5 5 5 5 5 5 5 Laupahoehoe 5 5 5 5 5 5 5 Laupahoehoe 4 4 4 4 4 4 5 Laupahoehoe 5 5 5 5 5 5 5 Laupahoehoe 5 5 5 5 5 5 5 Laupahoehoe 4 4 4 4 4 5 5
GRAND TOTAL 52 52 53 53 53 53 55 AVERAGE SCORE 4.73 4.73 4.82 4.82 4.82 4.82 5.00
Updated 3/5/2020 MOUNTAIN VIEW PUBLIC & SCHOOL LIBRARY The library staff is The library The I feel valued and I feel comfortable The library staff knowledgeable The library staff listens to my library serves the Library Branch welcome at the asking the staff serve me with about the is helpful. feedback and community as a library. for assistance. courtesy. library's concerns. whole. resources and services. Mountain View 5 5 5 5 5 5 5 Mountain View 5 5 5 5 5 5 5 Mountain View 5 5 5 5 5 4 5 Mountain View 5 5 5 5 5 5 5 Mountain View 5 5 5 5 5 5 5 Mountain View 5 5 5 5 5 5 5 Mountain View 5 4 5 5 4 4 4 Mountain View 5 5 5 5 5 5 5 Mountain View 4 4 4 4 3 4 3 Mountain View 5 5 5 5 5 5 4 Mountain View 5 5 5 5 5 5 5 Mountain View 5 5 5 5 5 5 5 Mountain View 5 5 5 5 5 5 5 Mountain View 5 5 5 3 5 4 5 Mountain View 5 5 5 3 5 4 5 Mountain View 5 5 5 5 4 5 5 Mountain View 5 5 5 5 5 5 5 Mountain View 5 5 5 5 5 5 5 Mountain View 5 5 5 5 5 5 5 Mountain View 5 5 5 5 5 5 5 Mountain View 5 5 5 5 5 5 5 Mountain View 4 4 4 4 5 4 5
GRAND TOTAL 108 107 108 104 106 104 106 AVERAGE SCORE 4.90 4.86 4.90 4.73 4.82 4.73 4.82
Updated 3/5/2020 NAALEHU PUBLIC LIBRARY The library staff is I feel The library The I feel valued and The library staff knowledgeable comfortable The library staff listens to my library serves Library Branch welcome at the serve me with about the asking the staff is helpful. feedback and the community library. courtesy. library's for assistance. concerns. as a whole. resources and services. Naalehu 5 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 Naalehu 4 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 Naalehu 5 5 5 5 5 5 5 GRAND TOTAL 189 190 190 190 190 190 190 AVERAGE SCORE 4.98 5.00 5.00 5.00 5.00 5.00 5.00
Updated 3/5/2020 NORTH KOHALA PUBLIC LIBRARY The library I feel staff is The The library I feel valued comfortable The library The library knowledgeabl library serves listens to my Library Branch and welcome asking the staff is staff serve me e about the the feedback and at the library. staff for helpful. with courtesy. library's community as concerns. assistance. resources and a whole. services North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 5 5 5 5 5 5 North Kohala 5 4 5 5 4 5 5 North Kohala 5 5 5 5 5 5 5 GRAND TOTAL 850 849 850 850 849 850 850 AVERAGE SCORE 5.00 4.99 5.00 5.00 4.99 5.00 5.00
Updated 3/5/2020 PAHALA PUBLIC & SCHOOL LIBRARY The library staff is I feel The library The I feel valued The library staff knowledgeable comfortable The library staff listens to my library serves Library Branch and welcome at serve me with about the asking the staff is helpful. feedback and the community the library. courtesy. library's for assistance. concerns. as a whole. resources and services. Pahala 5 5 5 5 5 5 5 Pahala 5 5 5 5 5 5 4 Pahala 5 5 5 5 5 5 4 Pahala 5 5 5 5 5 5 5 Pahala 5 5 5 5 5 5 5 Pahala 5 5 5 5 5 5 5 Pahala 5 5 5 5 5 5 5 Pahala 5 5 5 5 5 5 5
GRAND TOTAL 40 40 40 40 40 40 38 AVERAGE SCORE 5.00 5.00 5.00 5.00 5.00 5.00 4.75
Updated 3/5/2020 PAHOA PUBLIC & SCHOOL LIBRARY The library staff is I feel The library The I feel valued The library staff knowledgeable comfortable The library staff listens to my library serves Library Branch and welcome serve me with about the asking the staff is helpful. feedback and the community at the library. courtesy. library's for assistance. concerns. as a whole. resources and services. Pahoa 5 5 5 5 5 5 5 Pahoa 5 5 5 5 5 5 5 Pahoa 5 5 5 5 5 3 5 Pahoa 5 5 5 5 5 5 5 Pahoa 5 5 5 5 5 5 5 Pahoa 5 5 5 5 5 5 5 Pahoa 5 5 5 5 5 5 5 Pahoa 5 5 5 5 5 5 5 Pahoa 5 5 5 5 5 5 5 Pahoa 5 5 5 5 5 5 5 Pahoa 5 5 5 5 5 5 5 Pahoa 5 5 5 5 5 5 5 Pahoa 5 5 5 5 5 5 5 Pahoa 5 5 5 5 5 5 5 Pahoa 5 5 5 5 5 5 5 Pahoa 5 4 5 4 5 5 5 Pahoa 5 5 5 5 5 5 5 Pahoa 5 4 5 5 4 3 5 Pahoa 5 5 5 4 5 3 4 Pahoa 5 5 5 5 5 5 5 Pahoa 5 5 5 5 5 5 5 Pahoa 5 5 5 5 5 5 5 Pahoa 5 5 5 5 5 5 5 Pahoa 5 5 5 5 5 5 5 Pahoa 5 5 5 5 5 5 5 Pahoa 5 5 5 5 5 5 5 Pahoa 5 5 5 5 5 5 5 Pahoa 5 5 5 5 5 5 5 Pahoa 5 5 5 5 5 5 5 Pahoa 5 5 5 5 5 5 3 Pahoa 5 5 5 5 5 5 5 Pahoa 5 5 5 5 5 5 5 Pahoa 5 5 5 5 5 5 5 Pahoa 5 5 5 5 5 5 5
GRAND TOTAL 170 168 170 168 169 164 167 AVERAGE SCORE 5.00 4.94 5.00 4.94 4.97 4.82 4.91
Updated 3/5/2020 THELMA PARKER MEMORIAL PUBLIC & SCHOOL LIBRARY The library staff is I feel The library The I feel valued The library staff knowledgeable comfortable The library staff listens to my library serves Library Branch and welcome at serve me with about the asking the staff is helpful. feedback and the community the library. courtesy. library's for assistance. concerns. as a whole. resources and services. Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 1 1 5 5 5 3 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 4 4 4 4 2 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 4 4 4 4 4 4 4 Thelma Parker 3 4 3 3 5 3 4 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 4 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 4 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 4 5 5 5 4 4 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 2 4 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 5 5 5 5 5 5 5 Thelma Parker 4 5 5 4 4 4 5 GRAND TOTAL 540 543 546 545 546 539 544 AVERAGE SCORE 4.91 4.94 4.96 4.95 4.96 4.90 4.95
Updated 3/5/2020