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Passenger Guide

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Passenger Guide 1 PASSENGER GUIDE 1 WELCOME 4 CONTENTS 2 IT’S EASY 2 GET TO klia2 6 Driving There 7 / Parking 8 / Public Transportation 9 2 3 3 IT’S EASY 2 FLY 10 Oversized Baggage, Check-In Guidelines 11 / Airport Security 12 4 SMOOTH ARRIVALS 2 TRANSITS 13 IATA Code, Immigration Regulations 14 / Customs Regulations 15 / Duty-Free Allowance 16 / Transits And Transfers 17 5 CONVENIENT FACILITIES 2 HELPFUL SERVICES 18 Customer Information Counter 19 / Lounges, Kids Zone 20 / Baggage Services, Hotel, Lost Baggage 21 / Health And Medical Service, Surau (Prayer Rooms For Muslims), Shower Facility 22 / Baby Room, Facilities For The Disabled And Senior Citizens 23 / Dining And Shopping 24 6 ANSWERS 2 FREQUENT QUESTIONS 26 klia2 is the world’s largest purpose-built terminal dedicated for low-cost carriers. WELCOME 2 This complex was built to cater to the growing demand of low-cost air travel AN EXCITING and it is designed to be passenger-friendly. 4 NEW EXPERIENCE So it is more spacious to accommodate more 5 people comfortably. And it has improved IN AIR TRAVEL facilities to ease the fl ow of passengers, keep them entertained while they wait for their fl ights and provide a seamless travelling experience for everyone. Without a doubt, it sets the benchmark for all future low-cost carrier terminals. DRIVING THERE IT’S EASY 2 6 GET TO klia2 7 From the KLIA toll plaza, head towards KLIA. There is a slip road on the KLIA Expressway that will take visitors straight klia2 terminal is just 2 km away to klia2. Passengers coming from KLIA from KLIA and accessible via must head towards KL and U-turn at the fl yover just before the Petronas Station the same network of highways then take the slip road to klia2 on the left and expressways that links side. From the terminal’s drop-off area the airport to surrounding or kerbside, passengers will walk through the shopping mall (Gateway@klia2) to get major cities. Public transportation to the departure hall for check-in. Parking to and from the terminal is bays are located across the drop-off area. Departure drop-off area is at Level 3, easily available. while Arrival pick-up area is at Level 2 at Gateway@klia2. PARKING PUBLIC TRANSPORTATION 8 9 The multi-storey car park is adjacent to The Transportation Hub is located on Level 1 Gateway@klia2. There are 6,490 covered Gateway@klia2. Public transport available parking bays with 5,690 car bays and 800 at the hub is ERL, taxi and bus services. motorcycle bays. 52 disabled-driver parking The ERL ticket counter is stationed on Level 2 bays have been reserved at every car park level Gateway@klia2 and within the Domestic and at both Block A and B. The exit from the car International Arrival Halls. park to the mall is at level CP4. From there, the entrance to the Departure Hall at Level 3 1 ERL – Service from KL Sentral to klia2 Terminal Building is through the mall. Payment i. KLIA Transit – 39 minutes from KL Sentral ii. KLIA Ekspres – 33 minutes to klia2 for parking is made at Autopay machines on iii. KLIA to klia2 via KLIA Transit or KLIA Ekspres car park levels CP1, CP4 and CP7. Long-term – 3 minutes on the train inter-terminal. parking is available at the KLIA Main Terminal Inter-terminal ticket can be purchased at Building. Shuttle services between KLIA and the ticket counters at each terminal. klia2 depart at 15-minute intervals. 2 Taxi – Metered Taxi and Coupon-based Taxi services are available at the Taxi Terminal at PARKING RATES Level 1. Ticket counters are located at both International and Domestic Arrival at Level 2. Cars Rate (RM) 3 Bus – Bus services are available at the Bus 1 - 3 Hours 4.00 / hour 4 - 5 Hours 3.00 / hour Terminal at Level 1. Ticket counters are 6 - 9 Hours 3.00 / hour located at both International and Domestic > 10 Hours 2.00 / hour Arrival at Level 2. List of bus services Maximum per day 46.00 / day currently available:- Motorcycles Rate (RM) i. Skybus v. Jetbus ii. Starshuttle vi. Transnasional iii. Aerobus vii. Yoyo Bus Per entry 1.00 / day iv. Airport Liner viii. Starmart OVERSIZED BAGGAGE IT’S EASY 10 11 2 FLY To be dropped off by passengers at the ‘Out of Gauge’ counter prior to domestic departure. For international departure, it is located on the right of check-in island row Z (adjacent to Airlines offi ce). The Departure Level is on Level 3 of the klia2 Main Terminal Building and caters CHECK-IN to domestic and international GUIDELINES departures. There are 4 islands with a total of 128 Common User Passenger Processing CONVENTIONAL CHECK-IN ( ) The airlines will open the check-in counters System CUPPS check-in 3 hours prior to scheduled time of departure. counters, identifi ed by The check-in counters will be closed 1 hour alphabets S to Z. There are before scheduled departure time. also 55 self-service check-in SELF CHECK-IN kiosks known as Common Passengers can perform self-service check-in Use Self-Service (CUSS) via self-service kiosks located at the Departure Hall, offered by selected airlines kiosks in the Departure Hall. that operate at the terminal. Passengers may refer to the airlines on this self-service check-in. AIRPORT SECURITY SMOOTH 12 13 1 SECURITY SCREENING ARRIVALS 2 Security screening checkpoints are located before the boarding gates at each of the TRANSITS boarding piers. Passengers will be screened for security after clearing immigration and customs, before entering the boarding gates. Whether your destination 2 LIQUIDS, AEROSOLS AND GELS (LAG) International bound passengers must declare is Malaysia or whether all LAG at security screening checkpoints. you’re on transit, here are Containers of not more than 100 ml each some guidelines you should shall be required to be carried in one standard transparent re-sealable plastic bag with be aware of. a maximum capacity not greater than 1 litre. The bag must be presented separately from hand luggage at the security screening checkpoints. LAG in excess to the allowable quantity should be kept in the checked-in baggage. Medicines, baby food/milk and special dietary requirements required on board during the fl ight are allowed (must be verifi ed by airport security) and do not need to be carried in plastic bags. 3 BAGGAGE SCREENING Checked-in luggage is screened by aviation security using the in-line baggage screening system once checked-in for both Domestic and International fl ights. KUL 2 IATA CODE CUSTOMS REGULATIONS The IATA Terminal Code for klia2 is KUL 2 14 which stands for KUL Terminal 2. 15 There are currently 14 Customs checkpoints The IATA Code for KLIA is KUL M which available at the terminal; 7 located at Arrival stands for KUL Main Terminal. and 7 at Departure. • Visitors entering Malaysia are required to declare all dutiable or prohibited goods in their possession. They are also required to open, IMMIGRATION unpack and repack their luggage to facilitate REGULATIONS the customs inspection. • Declaration of foreign currencies – passengers with excess of USD10,000 or equivalent in other currencies must declare this with the Customs 1 VISA Offi cer at checkpoints. Passengers are advised to check with • Malaysia’s customs regulations provide stiff the Malaysian Consulate or representative penalties for those found guilty of making false offi ce nearest to you before planning a trip declarations or for concealing any dutiable or prohibited goods. to Malaysia. Please visit the Immigration Department of Malaysia’s offi cial website for • Carrying illicit drugs is strictly prohibited and more information at http://www.imi.gov.my punishable by law. 2 AUTOGATES AT ARRIVAL AND DEPARTURE Malaysian citizens and Permanent Residents with Malaysian passport may proceed to the autogates with Electronic Passport Reader for speedier clearance. DUTY-FREE TRANSITS AND ALLOWANCE TRANSFERS 16 17 Visitors staying for a minimum of 72 hours are Passengers are advised to check their fl ight permitted personal duty-free allowance of: number at the Flight Information Displays to confi rm the departure gate and time of • Tobacco not more than 225 grams their connecting fl ight. If you have not been (equal to 200 sticks of cigarettes) issued a boarding pass for the transfer fl ight, • Alcohol not more than 1 litre per passenger proceed to the Transfer Desks located at the following areas to collect the pass: Please visit the Royal Malaysian Customs • International to Domestic Transfer Department’s offi cial website for more – Main Terminal Building, Level 2 information. http://www.customs.gov.my/ • Domestic to International & Domestic to Domestic Transfer – Main Terminal Building, Level 2A • International to International Transfer – Main Terminal Building, Level 2 and Satellite Building, Level 2 CUSTOMER INFORMATION CONVENIENT COUNTER 18 FACILITIES 2 19 HELPFUL SERVICES There are 6 information counters located throughout the terminal. These counters are located at Level 2 Arrival Hall klia2 is designed to be and Level 3 Departure Hall in both passenger-friendly. Main Terminal and Satellite Buildings. So there are many facilities Information assistants are at the counter and services available to 24 hours to assist with visitors’ inquiries. make the journey much You can call the terminal’s general line at 03-8778 5000 or any of the information more pleasant. counters at 03-8778 5540, 03-8778 5541 and 03-8778 5542 for assistance. LOUNGES BAGGAGE SERVICES • Passenger seating area is located at Satellite Building Level 2. 20 Left Luggage Service is available outside 21 • Movie and Sports Lounges are located the Domestic Arrival Hall at Level 2.
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