GUIDE FOR GUESTS Disabilities Disabilities Disabilities

Guest Relations Please visit Guest Merchandise Package Delivery Courtesy Wheelchairs Complimentary Viewing Areas Some show areas have Guest Amenities Wheelchairs and Electric Conveyance Vehicles (ECVs) Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld designated viewing areas for Guests with WITH DISABILITIES Relations located just inside the Park and Pickup Instead of carrying your wheelchairs are available for travel to and Available for Rent available for rent at any of the four Parks. Available to provide an overview of the Theme Park. Device to amplify sound through headphones or induction entrance for: purchases all day, have them delivered to from the accessible parking lot and the nearest disabilities. These areas are filled on a first- on a first-come, first-served basis and may not be neck loop at specific attractions. wheelchair rental location. These courtesy blue come, first-served basis. Plan to arrive early, or Deposit Portable Tactile Maps Provides a tactile • Questions and Concerns the stroller and wheelchair rental location transferred from Theme Park to Theme Park. near the Main Entrance and pick them up wheelchairs are not permitted for use inside the as space is limited. Viewing spaces cannot representation of building boundaries, walkways Handheld Captioning Utilizes Disney’s Handheld • Ticket Upgrades as you exit the Park. Please allow three Theme Parks. be reserved or guaranteed. Parties larger than Park Hopping Options and landmarks for each area of the Theme Parks. Device to display text at select attractions. • Separated Guest Assistance hours for delivery to the front of the Park. If Companion Restrooms Companion- six may be asked to separate and reunite If you plan to visit more than one Theme Park on Presented in a booklet format. Video Captioning Caption-ready monitors designated • Lost and Found you prefer, have your purchases delivered afterwards. the same day, retain your deposit ticket from the assisted restroom facilities are available Audio Description Utilizes Disney’s Handheld with a “CC” symbol can be activated by remote control built • Services for Guests directly to your Disney Resort hotel. Accessible Transportation The following first Park. You will be able to obtain a replacement in addition to facilities designed for access Device to provide supplemental audio information into Disney’s Handheld Device. with Disabilities See a Merchandise Cast Member for by Guests with mobility disabilities. These option is available for Guests in wheelchairs wheelchair or ECV the same day, if available, at the and narration at specific attractions and outdoor Amenities available for $25 refundable deposit. more details. restrooms are located at: or ECVs: next Park with no additional charge. locations via an interactive audio menu. Dining ® Buses can accommodate various types of • Chester ‘n Hester’s, DinoLand U.S.A. Amenities available for $25 refundable deposit. Services for International Guests are Dining Reservations • Conservation Station®, Rafiki’s Planet Watch® wheelchairs and ECVs. The standard lift size is available at Guest Relations. Table-Service restaurants book quickly, ® 30" x 48". The wheelchair or ECV must fit the • Discovery Island Rental Location Next to Garden Gate Gifts near Main Entrance Guest Relations See map inside for location. Guest Relations See map inside for location. Los Servicios para huéspedes so please make reservations at • - Legend of the Forbidden lift without being forced and be securely , by calling ® internacionales están disponibles en la oficina www.disneyworld.com/dine Mountain , Asia fastened in the restraints. We recommend that 407-WDW-DINE (939-3464) or by visiting Guests using ECVs transfer to a bus seat Wheelchair Replacement Locations Stationary Braille Maps Large print maps with de Guest Relations. • First Aid, Discovery Island Complimentary Reflective Captioning Available at many theater-type any Guest Relations location. Reservations while onboard. • Creature Comforts - Discovery Island® near Braille overlay and raised graphics to highlight key • Harambe Theater Restrooms, Africa Amenities and attractions, utilizing LED display to project desired captions Des services pour les visiteurs must be canceled at least one day prior or First Aid landmarks and attractions. Located in the Guest internationaux sont disponibles au • ®, Asia Dining and Shopping Locations Some Services for use onto a panel positioned in front of you. See a Cast Member a per person cancellation charge may be • Mombasa Marketplace - In Africa near Harambe Relations Lobby. Guest Relations. incurred (charge varies by location). • Mombasa Marketplace, Africa counter-service and merchandise locations may at the Park at the attraction for assistance. have narrow queues formed by railings that Fruit Market Serviços para visitantes internacionais estão Mickey Check Look for the Mickey Auxiliary Entrance Limitations Some Written Aids Packets containing dialogue, narrations, may be difficult for Guests using wheelchairs. Companion Restrooms disponíveis no Guest Relations. Check on menus throughout the Walt attractions have auxiliary entrances for Guests At these locations, we suggest that a member flashlights, pen and paper are available at or near performance Dienste für internationale Gäste sind bei der Disney World® Resort for kids’ meals and in wheelchairs. These entrances are not of your party order and transport the food, or See map inside for locations indicated with areas or entrances for most shows and attractions. Gästebetreuung erhältlich. other items that meet Disney Nutrition intended to bypass waiting lines. Guests with contact a Cast Member for assistance. disabilities and up to five members of their party ゲストリレーションにて世界各国から の Guidelines. For more information, please visit More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified ゲストの皆様向けのサービスをご案 内し www.disneymickeycheck.com. For special may enter through these entrances. The rest of Limited number available on a first-come, first-served and options, please visit Guest Relations. You may with the appropriate language pin on their nametag. the party should use the standard queue. ております。 dietary needs, please see a restaurant basis at the rental location. also obtain information, including parade and show Sign Language Interpretation Available at Disney’s manager or chef. For information on Shopping times and details about restaurant menus, by calling Animal Kingdom® Theme Park on Tuesdays and Saturdays. allergy-friendly food options, please visit Don’t Forget Your Times Guide! Pick up the weekly Times Guide to get additional information regarding Must be 18 years of age or older to rent ECVs. 407-827-7935. While at Disney’s Animal Kingdom® Theme ® shows, entertainment, operating hours and even character appearances! Schedules are available at Guest Relations that list specific the Discovery Island Kiosk (12 on the map). RESERVATIONS MAY NOT BE MADE IN ADVANCE. ® Park, you’ll have a wild time shopping for • Entertainment, outdoor shows and other Guest offerings are subject to change without notice. interpreted show times for all Walt Disney World Theme souvenirs and keepsakes to commemorate Payment Options • Theater venues have limited capacity and may fill up before show time. Please ensure your entire Available on a same-day basis and may only be Parks. your adventure. Keep your eyes open and Walt Disney World Resort accepts party is together prior to entering the facility. used in the Park where they are rented. Your ECV For future visits to request confirmation of our interpreted you’ll spot authentic African artwork such Disney Visa® Cards, Disney • Some walkways in the Park may close periodically. will be held if you wish to leave and return to the performance schedule OR to request interpretation for other as carvings, baskets, masks and jewelry. Rewards® Redemption Card, Disney same Park. special events and shows, call a minimum of 14 days in You’ll also find traditional souvenirs like Gift Card, Visa®, MasterCard®, Discover®, advance at 407-824-4321 [voice] or 407-827-5141 [TTY]. apparel, toys, ear hats, Disney Pins and more! American Express®, Diners Club®, JCB®, traveler’s checks, cash and Disney Dollars. Safety in the Park Mobility Scooters/ECVs Please keep your speed Resorts/Special Reservations Disney Resort hotels offer special equipment and to the walking speed of those around you. Park Rules facilities for Guests with disabilities. For information specific to individual Resorts, please call Service animals must be under the control of the owner • ® To provide a comfortable, safe, and enjoyable experience for our Guests, please comply Walt Disney World Resort Special Reservations at 407-939-7807 [voice] or 407-939-7670 [TTY]. Adjust and lower speed while maneuvering at all times and should remain on a leash or in a harness. Guests with service animals should check with a host with Park rules, signs and instructions including: through enclosed spaces like restrooms, Cast Members are not able to take control of service for attraction and boarding information at the following • All bags are subject to inspection prior to admission. Accessibility information and accommodations for the following locations: Water Parks Guest Services locations at Water Park and merchandise and food and beverage locations. animals. Guests with service animals should follow attractions: • Proper attire is required. Disney’s Typhoon Lagoon Disney’s Blizzard ® the same attraction entrance procedures as Guests • It’s Tough To Be A Bug! • Smoking is allowed only in designated areas. Beach Water Park. Park your device in safe locations clear from ® using wheelchairs. • ® ® walkways and stairs. ® • Weapons are strictly prohibited. Downtown Disney Area Guest Relations locations at Downtown Disney Marketplace and • The aviary area of Maharajah Jungle Trek Additional details and a complete listing of park rules are available at Guest Relations or Downtown Disney® West Side. Evacuation Service Animal Restrictions Due to the nature of • The aviary area of Pangani Forest Exploration Trail® www.disneyworld.com/parkrules. In the event of an evacuation, Guests may be some attractions, service animals may not be permitted Walking Tour to ride. At these locations, please inquire with a Be a Conservation Hero Join us in supporting wildlife efforts around the world by required to walk certain distances and navigate Cast Member about available options including a Service Animal Relief Areas Leaving the Park? All Guests who wish to leave the Park and return later in the day contributing wherever you see the Disney Worldwide Conservation Fund symbol. stairs or narrow walkways. In this case, please Rider Switch with a member of your party or a • Asia: Planter to right of Maharajah Jungle Trek Restrooms may do so by presenting their original admission media. We Can All Make a Difference Because we share our world with billions of other have a member of your party assist you, or wait in portable kennel. • DinoLand U.S.A.®: Planter next to Restaurantosarus Restrooms a vehicle for assistance. • To get to Disney’s Animal Kingdom Theme Park parking lot, take a Parking creatures, our actions have a far-reaching impact. At Disney’s Animal Kingdom Theme Park, ® • Discovery Island: Near First Aid • Affection Section at ® Tram located outside the front of the Park. veterinarians, animal keepers, educators and Cast Members search for new and exciting ways to Rafiki’s Planet Watch • Rafiki’s Planet Watch : Planter to right of Conservation Transfers ® ® ® ® keep the planet healthy for all its inhabitants. Some of the ways you can help conservation efforts include: • Expedition Everest - Legend of the Forbidden • To get to Park, Epcot or Disney’s Hollywood Studios , ® Station entrance e Create habitats for wildlife in your own backyard. e Support conservation organizations Some attractions require Guests to transfer from Mountain take a Bus located outside the front of the Park. their wheelchairs to the ride. Cast Members are not Kennel For information and reservations, call e Reuse and recycle when possible. through contributions and volunteerism. • DINOSAUR • To get to the Downtown Disney® Area, take a Bus to any Walt Disney World permitted to physically lift Guests in the transfer. • ® 877-493-9738. Resort hotel, and then another Bus to the Downtown Disney Area. Select, Reserve, Go, Repeat! • To get to Disney’s Typhoon Lagoon Water Park before 2:00pm, take Resort Please contact a Cast Member for information and assistance. Transportation to any Disney Resort hotel, and then a Bus to the Downtown Disney

Save time with Specialty Lighting Effects/Photosensitivity Specialty Magnetic Fields Common equipment, such as electric motors and ® IDE Area and Disney’s Typhoon Lagoon Water Park. After 2:00pm, take a Bus to Epcot, ANIMAL GU Every year, Disney leads, supports and funds local, national and international eld conservation programs to study and protect wildlife. Ask a Cast Member about how Looking for animals? lighting and other visual effects are used extensively radios, that produce electric and magnetic fields are utilized extensively the Disney Worldwide Conservation Fund helps the animals below with highlighted icons.

H I B I T S then take a Bus to Disney’s Typhoon Lagoon Water Park. O A S I S E X With Disney FastPass+* service, you can reserve throughout the Walt Disney World Resort. These effects throughout the world and also within our Resorts. These fields are Available at the Park’s Main Entrance and most • To get to Disney’s Blizzard Beach Water Park, take Resort Transportation to any access to some must-do fun and even make changes My Disney Experience include strobe lights and other effects such as simulated generally no greater than you would experience in any urban environment Merchandise locations, the Disney’s Animal Disney Resort hotel, and then a Bus to Disney’s Blizzard Beach Water Park. Download the app Kingdom Theme Park Animal Guide will help you nder d Flights of Wo White-cheeke on the go with the My Disney Experience app**. Gibbon amang lightning, explosions and chaser lights. or may be exposed through common household appliances such as Si ® E T R E K A H J U N G L M A H A R A J r Fox Tige from an app store or by scanning this code Malayan Flying ose Bar-headed Go White-naped ne Peacock Cra ckbuck hite-rumped Bla t W Rodrigues Frui Shama discover the many unique animal experiences Bat Eld’s Deer • To get to all Disney Resort hotels, take a Bus located outside the front of the Park. Sarus Crane on vacuum cleaners and hair dryers. Komodo Drag

to access real-time Park information (details © Disney t notice. change withou ility subject to Download the My Disney Experience app for free or look for this icon on the map and go! Animal availab located throughout the Park. inside). Or visit MyDisneyExperience.com on NOTE: If you or any member of your party have questions regarding the above, you may speak with a Guest Relations Cast Member for details. You can also visit MyDisneyExperience.com on your mobile browser. your mobile browser. Wi-Fi is available in most areas. Some attractions and shows may have limited availability. Please look for the recycling Disney Wild About Safety® Tips As Timon and Pumbaa The Walt Disney Company is dedicated to providing *Valid Theme Park admission and online registration required. Disney FastPass+ attractions and entertainment experiences, the number of selections containers throughout the Park would say, “Don’t wait too late to hydrate!” Download the Disney Wild exceptional animal care and a significant commitment and join us in our commitment About Safety mobile app or visit www.disneywildaboutsafety.com for ©Disney 5/15 you can make and available arrival windows are limited. **Availability subject to handset limitations and features may vary by handset or service to wildlife conservation. provider. Message, data and roaming rates may apply. Coverage not available everywhere. If you’re under 18, get your parents’ permission first. Show the world your Disney Side #DISNEYSIDE to the environment. more safety tips and fun games. RESERVE ACCESS TO SOME OF ® 4 30 YOUR MUST-DO FUN! FastPass Select up to three + experiences by visiting a Animal Highlights: Anteater Babirusa 14 Island Mercantile One-stop shopping destination Animal Highlights: Python Tarantula 39 Yak & Yeti™ Local Food Cafes LDS $ 29 FastPass+ kiosk identified on the map with . for Disney Character gifts and Park souvenirs. Spoonbill Honey chicken, Asian chicken sandwich, teriyaki Once you redeem your initial selections, return for information 27 Board a beef bowl and ginger chicken salad. about availability and selecting additional experiences. Disney Character and 1 The Oasis Exhibits Roam tropical garden 15 Disney Outfitters rustic locomotive that travels behind-the-scenes ™ pathways — home to exotic animal exhibits. Africa-inspired apparel and accessories. from Rafiki’s Planet Watch to Harambe, Africa. 40 Yak & Yeti Quality Beverages S $ 4 Trains leave every 5–7 minutes. Asian chicken sandwiches, mandarin chicken 28 2 Rainforest Cafe® BLD $$ Omelettes, salads and assorted beverages. waffles, French toast, burgers, ribs and pasta. 28 Habitat Habit! See cotton-top tamarin 27 18 Note: Entrances both inside and outside the Park. monkeys and learn how you can share the world 41 Anandapur Ice Cream Truck S $ Animal Highlights: Elephant Lion Gorilla with animals at this outdoor discovery trail. Soft-serve ice cream treats. Giraffe Hippopotamus Colobus Monkey 19 3 Garden Gate Gifts Camera supplies and 29 Conservation Station® Experience animal Expedition Everest Train to Park souvenirs. 42 Serka Zong Bazaar Rafiki’s Planet Zebra encounters, interact with a variety of exhibits, and souvenirs, apparel and Yeti toys. Watch view our veterinary facilities. 17 16 Festival of the Lion King DinoLand U.S.A.® Come inside and experience the pageantry and 30 Affection Section Meet a variety 32 Animal Highlights: Otter Porcupine puppetry of this big-as-Broadway show. of animals at our petting yard that features a number of rare, domesticated breeds. Animal Highlights: American Crocodile 23 Cotton-top Tamarin Red Kangaroo 30 minutes. See Times Guide. 25 ® The Boneyard Explore and have fun at this 26 17 Kilimanjaro Safaris 43  22 4 Wilderness Explorers Become a Take a safari ride through the lush African savannah Asia dinosaur dig-site playground. Mobility Access: Wilderness Explorer by completing challenges and to search for lions, elephants, giraffes and more. Enter through the designated access gate. 21 31 earning badges as you work your way around the 22 minutes. Animal Highlights: Tiger Bat Gibbon 24 37 40 33 44 Fossil Fun Games Play carnival-style 35 38 Park! Interactive adventure. At your own pace. ® Komodo Dragon 20 18 Pangani Forest Exploration Trail games in the heart of DinoLand U.S.A. Mobility 39 Additional starting locations can be found on Discovery Access: See a Cast Member at each game ® Walk through a tropical forest inhabited by African 16 36 41 Island and in Africa, Rafiki’s Planet Watch , Asia and wildlife — including gorillas, hippos and exotic birds. 31 Flights of Wonder Relax in a location for placement. 34 DinoLand U.S.A.® shaded theatre, and watch exotic birds display 19 Wildlife Express Train Board a their guile and grace in this inspirational, 45 Finding Nemo—The Musical 4 42 5 It’s Tough to be a Bug!® rustic locomotive that travels behind-the-scenes from educational show. 25 minutes. See Times Guide. Step inside to help find Nemo in this

4 Discover what it’s like to be a bug in this 3-D Harambe, Africa to Rafiki’s Planet Watch. Trains ® must-”sea” adventure of spectacular music and 12 32 Maharajah Jungle Trek Embark 6 film inspired by the Disney•Pixar film, “A Bug’s Life.” leave every 5–7 minutes. on a self-guided tour of Southeast Asia, home to stunning puppetry. 40 minutes. See Times Guide. 11 7 Some creepy-crawly moments in the dark. 20 Dawa Bar $ Cocktails, wine, domestic and tigers, bats and a Komodo dragon. 46 Primeval Whirl® 48”/122 cm. Discovery Island Stroll along tranquil 6  Trails African beers. Kali River Rapids® 38”/97 cm. Spin and slide through curves and drops on this pathways and discover the many animals around the 33  time-machine coaster. Mobility Access: See a Discovery River ® Travel through the turbulent rivers of a 10 . 21 Donald’s Dining Safari at Tusker House jungle landscape on this wet raft ride. Mobility Cast Member for additional information. 5 ® Meet Mickey Restaurant Breakfast hosted by Kellogg’s Access: Transfer Device Available. See a Cast 7 Adventurers Outpost Character buffet with Donald 47 TriceraTop Spin Fly high on a 9 and Minnie in their exploration headquarters. B $$ LD $$$ Member for additional information. friendly dinosaur above DinoLand U.S.A. 13 and friends. B: American cuisine; LD: African- 15 Coffees, pastries, frozen 34 Expedition Everest—Legend of the 48 DINOSAUR 40”/102 cm. 8 45 8 Isle of Java S $ flavored cuisine. ® 14 beverages and soda. Forbidden Mountain Take off on a rip-roaring prehistoric tour 22 Kusafiri Coffee Shop & BakerySB $ 44”/112 cm. Ride a speeding train through in the dark to save a dinosaur from extinction. 9 Flame Tree Barbecue LD $ Smoked barbecue Breakfast sandwiches, pastries, and coffee. the Himalayan mountains while avoiding the ribs, chicken, freshly tossed salads and tukey legs. clutches of the Yeti. Mobility Access: 49 Restaurantosaurus LD $ Angus burgers, 23 Harambe Fruit Market Hosted by Transfer Access Vehicle and Transfer Practice sandwiches, hot dogs and tossed salads. Salads and smoothies. ® ® 51 10 Gardens Kiosk LD $ Ocean Spray Craisins brand S $ Vehicle available. See a Cast Member for 4 52 Assorted fruit, beverages and snacks. 50 Dino-Bite Snacks S $ Häagen-Dazs® Ice 43 44 11 Beastly Kiosk LD $ Pasta and pretzels. additional information. Pineapple Cream treats and chips. 4 24 Tamu Tamu Refreshments S $ 12 Discovery Island Kiosk S $ Allergy-friendly whip, desserts and ice cream sundaes. 35 Bradley Falls LD $ Asian-inspired Buffalo chicken sandwich, snacks and information on special dietary options 51 Trilo-Bites LD $ 47 46 vegetarian offerings. Open seasonally. sundaes and ice cream floats. 50 throughout the Park. 25 Harambe Market LD $ Inspired African-style ribs, chicken, sausages, corn dogs, African wine 36 Mr. Kamal’s LD $ Vegetarian and Indian- 52 Dino Diner S $ Nachos, nuts, beer. ® Breakfast 49 13 Pizzafari Hosted by Smucker’s BLD $ and beer. inspired offerings. platters, pizzas, salads and sandwiches. 53 Chester & Hester’s Dinosaur Treasures N 53 Margaritas, beer, pretzels and 26 Mombasa Marketplace African-inspired 37 Upcountry S $ Snacks, toys and Disney Character souvenirs. frozen beverages. artwork, carvings and drums. 54 The Dino Institute Shop Dinosaur-inspired MyMagic+ 1 3 38 Yak & Yeti™ Restaurant LD $$ Pan-Asian toys and youth apparel. W E service center cuisine with honey chicken, miso salmon and tempura shrimp.

54 S 48 Locker Rentals Symbols in List Automated External Defibrillators Dining Symbols on Map Service Animal Relief Areas Attraction/Show Considerations Reflective Captioning All dining locations listed accept ® the Disney Dining plans. Entrance Amenities Disney PhotoPass Photographers FastPass+ experience Sign Language Accessible Restrooms Reservations recommended. 2 Special Considerations for Attractions Memory Maker Sales Center Single Rider Queue Devices Available at Guest Relations Please abide by all safety warnings and notices. Call 407-WDW-DINE (939-3463). SAFETY: Companion Restrooms Nikon® Picture Spot Physical Considerations Assistive Listening Supervise children at all times. Children under age 7 years Breakfast Lunch must be accompanied by a person age 14 years or older. First Aid* Presented by Florida Hospital Park Information Minimum Height Requirement Handheld Captioning B - L - EpiPen® (epinephrine) Auto-Injector Dinner Snack For your safety while on attractions, remain seated Character Greetings May remain in wheelchair/ECV Video Captioning D - S - with hands, arms, feet and legs inside the vehicle. Guest Relations Complimentary Wi-Fi Disney Vacation Club® Information Center Must transfer from wheelchair/ECV Audio Description $ = $14.99 and less per adult Supervise children. ATMs Presented by Chase Wi-Fi is available in MyMagic+ service center Must transfer to standard wheelchair Shopping $$ = $15–$29.99 per adult Physical considerations on designated attractions: Automated External Defibrillators most areas. Some attractions FastPass+ kiosks available in Must transfer to standard wheelchair, $$$ = $30–$59.99 per adult WARNING! For safety, you should be in good health Smoking Locations and shows may have Trams to and free from high blood pressure, heart, back or neck English, Spanish and Portuguese and then to ride vehicle See www.disneydiningpricinginfo.com Guest Parking problems, motion sickness, or other conditions that could Baby Care Center limited availability. Buses to be aggravated by this adventure. Expectant mothers May be frightening for children for pricing details. Disney Resorts should not ride. Stroller and Wheelchair Rentals *Emergency services available by calling 911. Animal Highlights