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Guide for Guests with Disabilities

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Guide for Guests with Disabilities GUIDE FOR GUESTS Disabilities Disabilities Disabilities Guest Relations Please visit Guest Merchandise Package Delivery Courtesy Wheelchairs Complimentary Viewing Areas Some show areas have Guest Amenities Wheelchairs and Electric Conveyance Vehicles (ECVs) Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld designated viewing areas for Guests with WITH DISABILITIES Relations located just inside the Park and Pickup Instead of carrying your wheelchairs are available for travel to and Available for Rent available for rent at any of the four Parks. Available to provide an overview of the Theme Park. Device to amplify sound through headphones or induction entrance for: purchases all day, have them delivered to from the accessible parking lot and the nearest disabilities. These areas are filled on a first- on a first-come, first-served basis and may not be neck loop at specific attractions. wheelchair rental location. These courtesy blue come, first-served basis. Plan to arrive early, or Deposit Portable Tactile Maps Provides a tactile • Questions and Concerns the stroller and wheelchair rental location transferred from Theme Park to Theme Park. near the Main Entrance and pick them up wheelchairs are not permitted for use inside the as space is limited. Viewing spaces cannot representation of building boundaries, walkways Handheld Captioning Utilizes Disney’s Handheld • Ticket Upgrades as you exit the Park. Please allow three Theme Parks. be reserved or guaranteed. Parties larger than Park Hopping Options and landmarks for each area of the Theme Parks. Device to display text at select attractions. • Separated Guest Assistance hours for delivery to the front of the Park. If Companion Restrooms Companion- six may be asked to separate and reunite If you plan to visit more than one Theme Park on Presented in a booklet format. Video Captioning Caption-ready monitors designated • Lost and Found you prefer, have your purchases delivered afterwards. the same day, retain your deposit ticket from the assisted restroom facilities are available Audio Description Utilizes Disney’s Handheld with a “CC” symbol can be activated by remote control built • Services for Guests directly to your Disney Resort hotel. Accessible Transportation The following first Park. You will be able to obtain a replacement in addition to facilities designed for access Device to provide supplemental audio information into Disney’s Handheld Device. with Disabilities See a Merchandise Cast Member for by Guests with mobility disabilities. These option is available for Guests in wheelchairs wheelchair or ECV the same day, if available, at the and narration at specific attractions and outdoor Amenities available for $25 refundable deposit. more details. restrooms are located at: or ECVs: next Park with no additional charge. locations via an interactive audio menu. Dining ® Buses can accommodate various types of • Chester ‘n Hester’s, DinoLand U.S.A. Amenities available for $25 refundable deposit. Services for International Guests are Dining Reservations • Conservation Station®, Rafiki’s Planet Watch® wheelchairs and ECVs. The standard lift size is available at Guest Relations. Table-Service restaurants book quickly, ® 30" x 48". The wheelchair or ECV must fit the • Discovery Island Rental Location Next to Garden Gate Gifts near Main Entrance Guest Relations See map inside for location. Guest Relations See map inside for location. Los Servicios para huéspedes so please make reservations at • Expedition Everest - Legend of the Forbidden lift without being forced and be securely , by calling ® internacionales están disponibles en la oficina www.disneyworld.com/dine Mountain , Asia fastened in the restraints. We recommend that 407-WDW-DINE (939-3464) or by visiting Guests using ECVs transfer to a bus seat Wheelchair Replacement Locations Stationary Braille Maps Large print maps with de Guest Relations. • First Aid, Discovery Island Complimentary Reflective Captioning Available at many theater-type any Guest Relations location. Reservations while onboard. • Creature Comforts - Discovery Island® near Braille overlay and raised graphics to highlight key • Harambe Theater Restrooms, Africa Amenities and attractions, utilizing LED display to project desired captions Des services pour les visiteurs must be canceled at least one day prior or First Aid landmarks and attractions. Located in the Guest internationaux sont disponibles au • Maharajah Jungle Trek®, Asia Dining and Shopping Locations Some Services for use onto a panel positioned in front of you. See a Cast Member a per person cancellation charge may be • Mombasa Marketplace - In Africa near Harambe Relations Lobby. Guest Relations. incurred (charge varies by location). • Mombasa Marketplace, Africa counter-service and merchandise locations may at the Park at the attraction for assistance. have narrow queues formed by railings that Fruit Market Serviços para visitantes internacionais estão Mickey Check Look for the Mickey Auxiliary Entrance Limitations Some Written Aids Packets containing dialogue, narrations, may be difficult for Guests using wheelchairs. Companion Restrooms disponíveis no Guest Relations. Check on menus throughout the Walt attractions have auxiliary entrances for Guests At these locations, we suggest that a member flashlights, pen and paper are available at or near performance Dienste für internationale Gäste sind bei der Disney World® Resort for kids’ meals and in wheelchairs. These entrances are not of your party order and transport the food, or See map inside for locations indicated with areas or entrances for most shows and attractions. Gästebetreuung erhältlich. other items that meet Disney Nutrition intended to bypass waiting lines. Guests with contact a Cast Member for assistance. disabilities and up to five members of their party ゲストリレーションにて世界各国からの Guidelines. For more information, please visit More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified ゲストの皆様向けのサービスをご案内し www.disneymickeycheck.com. For special may enter through these entrances. The rest of Limited number available on a first-come, first-served and options, please visit Guest Relations. You may with the appropriate language pin on their nametag. the party should use the standard queue. ております。 dietary needs, please see a restaurant basis at the rental location. also obtain information, including parade and show Sign Language Interpretation Available at Disney’s manager or chef. For information on Shopping times and details about restaurant menus, by calling Animal Kingdom® Theme Park on Tuesdays and Saturdays. allergy-friendly food options, please visit Don’t Forget Your Times Guide! Pick up the weekly Times Guide to get additional information regarding Must be 18 years of age or older to rent ECVs. 407-827-7935. While at Disney’s Animal Kingdom® Theme ® shows, entertainment, operating hours and even character appearances! Schedules are available at Guest Relations that list specific the Discovery Island Kiosk (12 on the map). RESERVATIONS MAY NOT BE MADE IN ADVANCE. ® Park, you’ll have a wild time shopping for • Entertainment, outdoor shows and other Guest offerings are subject to change without notice. interpreted show times for all Walt Disney World Theme souvenirs and keepsakes to commemorate Payment Options • Theater venues have limited capacity and may fill up before show time. Please ensure your entire Available on a same-day basis and may only be Parks. your adventure. Keep your eyes open and Walt Disney World Resort accepts party is together prior to entering the facility. used in the Park where they are rented. Your ECV For future visits to request confirmation of our interpreted you’ll spot authentic African artwork such Disney Visa® Cards, Disney • Some walkways in the Park may close periodically. will be held if you wish to leave and return to the performance schedule OR to request interpretation for other as carvings, baskets, masks and jewelry. Rewards® Redemption Card, Disney same Park. special events and shows, call a minimum of 14 days in You’ll also find traditional souvenirs like Gift Card, Visa®, MasterCard®, Discover®, advance at 407-824-4321 [voice] or 407-827-5141 [TTY]. apparel, toys, ear hats, Disney Pins and more! American Express®, Diners Club®, JCB®, traveler’s checks, cash and Disney Dollars. Safety in the Park Mobility Scooters/ECVs Please keep your speed Resorts/Special Reservations Disney Resort hotels offer special equipment and to the walking speed of those around you. Park Rules facilities for Guests with disabilities. For information specific to individual Resorts, please call Service animals must be under the control of the owner • Primeval Whirl® To provide a comfortable, safe, and enjoyable experience for our Guests, please comply Walt Disney World Resort Special Reservations at 407-939-7807 [voice] or 407-939-7670 [TTY]. Adjust and lower speed while maneuvering at all times and should remain on a leash or in a harness. Guests with service animals should check with a host with Park rules, signs and instructions including: through enclosed spaces like restrooms, Cast Members are not able to take control of service for attraction and boarding information at the following • All bags are subject to inspection prior to admission. Accessibility information and accommodations for the following locations: Water Parks Guest Services locations at
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