TIPS & INFORMATION ACCESSIBILITY AND MOBILITY MOBILITY VISUAL HEARING GUIDE FOR GUESTS DISABILITIES DISABILITIES DISABILITIES Guest Relations Please visit Guest Merchandise Package Delivery Courtesy Wheelchairs Complimentary Viewing Areas Some show areas have WITH DISABILITIES Guest Amenities Wheelchairs and Electric Conveyance Vehicles (ECVs) Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Relations located just inside the Park and Pickup Instead of carrying your wheelchairs are available for travel to and designated viewing areas for Guests with available for rent at any of the four Parks. Available Device to amplify sound through headphones or induction entrance for: purchases all day, have them delivered to from the accessible parking lot and the nearest disabilities. These areas are filled on a first- Available for Rent to provide an overview of the Theme Park. on a first-come, first-served basis and may not be neck loop at specific attractions. the stroller and wheelchair rental location wheelchair rental location. These courtesy blue come, first-served basis. Plan to arrive early, or Deposit Portable Tactile Maps Provides a tactile • Questions and Concerns transferred from Theme Park to Theme Park. • Ticket Upgrades near the Main Entrance and pick them up wheelchairs are not permitted for use inside the as space is limited. Viewing spaces cannot representation of building boundaries, walkways Handheld Captioning Utilizes Disney’s Handheld • Separated Guest Assistance as you exit the Park. Please allow three Theme Parks. be reserved or guaranteed. Parties larger than Park Hopping Options and landmarks for each area of the Theme Parks. Device to display text at select attractions. Restrooms and Companion Restrooms six may be asked to separate and reunite • Lost and Found hours for delivery to the front of the Park. If If you plan to visit more than one Theme Park on Presented in a booklet format. Theater Captioning Many theater-type attractions now you prefer, have your purchases delivered Restrooms at the Theme Parks, designated by afterwards. the same day, retain your deposit ticket from the • Services for Guests with Disabilities Audio Description Utilizes Disney’s Handheld offer Handheld Captioning. directly to your Disney Resort hotel. See a , offer facilities designed for access by Guests Accessible Transportation The following first Park. You will be able to obtain a replacement Device to provide supplemental audio information Merchandise Cast Member for more details. with mobility disabilities. Companion-assisted option is available for Guests in wheelchairs wheelchair or ECV the same day, if available, at the Video Captioning Caption-ready monitors designated restroom facilities, designated by , are also and narration at specific attractions and outdoor with a “CC” symbol can be activated by remote control built or ECVs: next Park with no additional charge. Dining available at various locations in each Theme Park. locations via an interactive audio menu. into Disney’s Handheld Device. Services for International Guests are Dining Reservations Table-Service Buses can accommodate various types of available at Guest Relations. Theme Park First Aid locations, designated by Amenities available for $25 refundable deposit. Amenities available for $25 refundable deposit. restaurants book quickly, so please make , have facilities with additional space and wheelchairs and ECVs. The standard lift Los Servicios para huéspedes reservations through the My Disney privacy for individuals who may need assistance size is 30" x 48". The wheelchair or ECV internacionales están disponibles en la oficina Experience app, at disneyworld.com/dine, must fit the lift without being forced and Rental Location Next to Garden Gate Gifts near Main Entrance Guest Relations See map inside for location. Guest Relations See map inside for location. de Guest Relations. from a member of their party with their personal by calling 407-WDW-DINE (939-3463), or for care needs. Companion Restrooms are located at: be securely fastened in the restraints. Des services pour les visiteurs internationaux additional assistance by visiting any Guest • First Aid, Discovery Island ® We recommend that Guests using ECVs Companion Restrooms Stationary Braille Maps Large print maps with Written Aids Packets containing dialogue, narrations, Relations location. Most reservations must be Complimentary sont disponibles au Guest Relations. • Chester & Hester’s Dinosaur Treasures, transfer to a bus seat while onboard. Amenities and See map inside for locations indicated with Braille overlay and raised graphics to highlight key flashlights, pen and paper are available at or near performance canceled at least one day prior to the date of ® Serviços para hóspedes internacionais estão DinoLand U.S.A. Dining and Shopping Locations Some landmarks and attractions. Located in the Guest areas or entrances for most shows and attractions. your reservation or a per person cancellation ® ® Services for use disponíveis no Guest Relations. • Conservation Station , Rafiki’s Planet Watch counter-service and merchandise locations Relations Lobby. charge will be incurred (policies and charges • Discovery Island at the Park Dienste für internationale Gäste sind bei der vary by location; please confirm before may have narrow queues formed by railings • Expedition Everest - Legend of the Forbidden that may be difficult for Guests using Guest Relations erhältlich. finalizing your reservation). Mountain ®, Asia More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified wheelchairs. At these locations, we suggest Limited number available on a first-come, first-served and options, please visit Guest Relations. You may with the appropriate language pin on their nametag. ゲストリレーションにて世界各国からの • Harambe Theater Restrooms, Africa Mickey Check Look for the Mickey ® that a member of your party order and ゲストの皆様向けのサービスをご案内し • Maharajah Jungle Trek , Asia basis at the rental location. also obtain information, including parade and show Sign Language Interpretation Available at Disney’s Check on menus throughout the Walt • Mombasa Marketplace, Africa transport the food, or contact a Cast Member times and details about restaurant menus, by calling ® ております。 for assistance. Must be 18 years of age or older to rent ECVs. Animal Kingdom Theme Park on Tuesdays and Saturdays. Disney World Resort for kids’ meals and • Pandora – The World of Avatar 407-827-7935. Schedules are available at Guest Relations that list specific Shopping other items that meet Disney Nutrition ® ® RESERVATIONS MAY NOT BE MADE IN ADVANCE. interpreted show times for all Walt Disney World Theme While at Disney’s Animal Kingdom Theme Guidelines. For more information, please visit Don’t Forget Your Times Guide! Pick up the Times Guide to get additional information regarding shows, Available on a same-day basis and may only be Parks. Park, you’ll have a wild time shopping for disneymickeycheck.com. For special dietary entertainment, operating hours and even Character appearances! used in the Park where they are rented. Your ECV souvenirs and keepsakes to commemorate needs, please see a Restaurant Cast Member For future visits to request confirmation of our interpreted • Entertainment, outdoor shows and other Guest offerings are subject to change without notice. will be held if you wish to leave and return to the performance schedule OR to request interpretation for other your adventure. Keep your eyes open and upon arrival. • Theater venues have limited capacity and may fill up before show time. Please ensure your entire you’ll spot authentic African artwork such same Park. special events and shows, call a minimum of 14 days in Payment Options party is together prior to entering the facility. advance at 407-824-4321 [voice]. as carvings, baskets, masks and jewelry. • Some walkways in the Park may close periodically. You’ll also find traditional souvenirs like Walt Disney World Resort accepts Disney Visa® Cards, Disney Safety in the Park Mobility Scooters/ECVs Please keep your speed apparel, toys, ear hats, Disney Pins and more! ® Rewards Redemption Card, Disney Gift Card, ® to the walking speed of those around you. SERVICE ANIMALS You can also download the Shop Disney Visa®, MasterCard®, Discover®, American BEYOND DISNEY’S ANIMAL KINGDOM THEME PARK Parks mobile app to search for and purchase ® ® ® Service animals, defined as any dog or miniature horse Guests with service animals should check with a host for ® Express , Diners Club , JCB , traveler’s checks, Adjust and lower speed while maneuvering authentic Walt Disney World Resort cash and Disney Dollars. through enclosed spaces like restrooms, trained to do work or perform tasks for the benefit attraction and boarding information at the following merchandise. Resorts/Special Reservations Disney Resort hotels offer special equipment and facilities for Guests with disabilities. For information specific to individual Resorts, please call merchandise and food and beverage locations. of an individual with a disability, must be under the attractions: ® Park Rules To provide a comfortable, safe and enjoyable experience for our Guests, ® Resort Special Reservations at 407-939-7807 [voice]. control of the owner at all times and should remain on • It’s Tough To Be A Bug! Walt Disney World Park your device in safe locations clear from ® please comply