Disney's Animal Kingdom
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Mobility Visual Hearing Tips & Information Accessibility and Mobility GUIDE FOR GUESTS Disabilities Disabilities Disabilities Guest Relations Please visit Guest Merchandise Package Delivery Courtesy Wheelchairs Complimentary Viewing Areas Some show areas have WITH DISABILITIES Guest Amenities Wheelchairs and Electric Conveyance Vehicles (ECVs) Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Relations located just inside the Park and Pickup Instead of carrying your wheelchairs are available for travel to and designated viewing areas for Guests with available for rent at any of the four Parks. Available Device to amplify sound through headphones or induction entrance for: purchases all day, have them delivered to Available for Rent to provide an overview of the Theme Park. from the accessible parking lot and the nearest disabilities. These areas are filled on a first- on a first-come, first-served basis and may not be neck loop at specific attractions. the stroller and wheelchair rental location come, first-served basis. Plan to arrive early, or Deposit Portable Tactile Maps Provides a tactile • Questions and Concerns wheelchair rental location. These courtesy blue transferred from Theme Park to Theme Park. • Ticket Upgrades near the Main Entrance and pick them up wheelchairs are not permitted for use inside the as space is limited. Viewing spaces cannot representation of building boundaries, walkways Handheld Captioning Utilizes Disney’s Handheld • Separated Guest Assistance as you exit the Park. Please allow three Theme Parks. be reserved or guaranteed. Parties larger than Park Hopping Options and landmarks for each area of the Theme Parks. Device to display text at select attractions. • Lost and Found hours for delivery to the front of the Park. If Companion Restrooms six may be asked to separate and reunite If you plan to visit more than one Theme Park on Presented in a booklet format. Video Captioning Caption-ready monitors designated you prefer, have your purchases delivered Companion-assisted restroom facilities are afterwards. the same day, retain your deposit ticket from the • Services for Guests with Disabilities Audio Description Utilizes Disney’s Handheld with a “CC” symbol can be activated by remote control built directly to your Disney Resort hotel. See a available in addition to facilities designed for Accessible Transportation The following first Park. You will be able to obtain a replacement Device to provide supplemental audio information into Disney’s Handheld Device. Merchandise Cast Member for more details. access by Guests with mobility disabilities. option is available for Guests in wheelchairs wheelchair or ECV the same day, if available, at the and narration at specific attractions and outdoor Amenities available for $25 refundable deposit. These restrooms are located at: or ECVs: next Park with no additional charge. Dining locations via an interactive audio menu. Services for International Guests are Dining Reservations Table-Service • Chester & Hester’s Dinosaur Treasures, Buses can accommodate various types of available at Guest Relations. restaurants book quickly, so please make DinoLand U.S.A.® wheelchairs and ECVs. The standard lift size is Amenities available for $25 refundable deposit. Los Servicios para huéspedes reservations through the My Disney • Conservation Station®, Rafiki’s Planet Watch® 30" x 48". The wheelchair or ECV must fit the internacionales están disponibles en la oficina Experience app, at disneyworld.com/dine, • Discovery Island® lift without being forced and be securely Rental Location Next to Garden Gate Gifts near Main Entrance Guest Relations See map inside for location. Guest Relations See map inside for location. de Guest Relations. by calling 407-WDW-DINE (939-3463), or for • Expedition Everest - Legend of the Forbidden fastened in the restraints. We recommend that ® Des services pour les visiteurs internationaux additional assistance by visiting any Guest Mountain , Asia Guests using ECVs transfer to a bus seat Complimentary Wheelchair Replacement Locations Stationary Braille Maps Large print maps with Reflective Captioning Available at many theater-type Relations location. Most reservations must be ® sont disponibles au Guest Relations. • First Aid, Discovery Island while onboard. Amenities and • Creature Comforts - Discovery Island near Braille overlay and raised graphics to highlight key attractions, utilizing LED display to project desired captions canceled at least one day prior to the date of • Harambe Theater Restrooms, Africa Dining and Shopping Locations Some First Aid landmarks and attractions. Located in the Guest onto a panel positioned in front of you. See a Cast Member Serviços para visitantes internacionais estão your reservation or a per person cancellation ® Services for use disponíveis no Guest Relations. • Maharajah Jungle Trek , Asia counter-service and merchandise locations may • Mombasa Marketplace - In Africa near Harambe Relations Lobby. at the attraction for assistance. charge will be incurred (policies and charges • Mombasa Marketplace, Africa at the Park Fruit Market Dienste für internationale Gäste sind bei der have narrow queues formed by railings that vary by location; please confirm before may be difficult for Guests using wheelchairs. Written Aids Packets containing dialogue, narrations, Guest Relations erhältlich. finalizing your reservation). Auxiliary Entrance Limitations Some Companion Restrooms attractions have auxiliary entrances for Guests At these locations, we suggest that a member flashlights, pen and paper are available at or near performance ゲストリレーションにて世界各国からの See map inside for locations indicated with areas or entrances for most shows and attractions. Mickey Check Look for the Mickey in wheelchairs. These entrances are not of your party order and transport the food, or ゲストの皆様向けのサービスをご案内し Check on menus throughout the intended to bypass waiting lines. Guests with contact a Cast Member for assistance. ております。 Walt Disney World Resort for kids’ meals and disabilities and up to five members of their party More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified with the appropriate language pin on their nametag. Shopping other items that meet Disney Nutrition may enter through these entrances. The rest of Limited number available on a first-come, first-served and options, please visit Guest Relations. You may ® While at Disney’s Animal Kingdom Theme Guidelines. For more information, please visit the party should use the standard queue. basis at the rental location. also obtain information, including parade and show Sign Language Interpretation Available at Disney’s times and details about restaurant menus, by calling ® Park, you’ll have a wild time shopping for disneymickeycheck.com. For special dietary Must be 18 years of age or older to rent ECVs. Animal Kingdom Theme Park on Tuesdays and Saturdays. souvenirs and keepsakes to commemorate needs, please see a restaurant Cast Don’t Forget Your Times Guide! Pick up the Times Guide to get additional information regarding shows, 407-827-7935. Schedules are available at Guest Relations that list specific your adventure. Keep your eyes open and Member upon arrival. For information on entertainment, operating hours and even Character appearances! RESERVATIONS MAY NOT BE MADE IN ADVANCE. interpreted show times for all Walt Disney World® Theme you’ll spot authentic African artwork such allergy-friendly food options, please visit Terra • Entertainment, outdoor shows and other Guest offerings are subject to change without notice. Available on a same-day basis and may only be Parks. as carvings, baskets, masks and jewelry. Treats (16 on the map). • Theater venues have limited capacity and may fill up before show time. Please ensure your entire used in the Park where they are rented. Your ECV party is together prior to entering the facility. For future visits to request confirmation of our interpreted You’ll also find traditional souvenirs like Payment Options will be held if you wish to leave and return to the performance schedule OR to request interpretation for other apparel, toys, ear hats, Disney Pins and more! • Some walkways in the Park may close periodically. Resort accepts same Park. special events and shows, call a minimum of 14 days in You can also download the Shop Disney Walt Disney World Disney Visa® Cards, Disney advance at 407-824-4321 [voice] or 407-827-5141 [TTY]. Parks mobile app to search for and purchase ® Rewards® Redemption Card, Disney Gift Card, authentic Walt Disney World® Resort Beyond Disney’s Animal Kingdom Theme Park Visa®, MasterCard®, Discover®, American Mobility Scooters/ECVs Please keep your speed merchandise. ® ® ® Safety in the Park Express , Diners Club , JCB , traveler’s checks, Resorts/Special Reservations Disney Resort hotels offer special equipment and to the walking speed of those around you. cash and Disney Dollars. facilities for Guests with disabilities. For information specific to individual Resorts, please call Service animals, defined as any dog or miniature horse • DINOSAUR Walt Disney World Resort Special Reservations at 407-939-7807 [voice] or 407-939-7670 [TTY]. Adjust and lower speed while maneuvering trained to do work or perform tasks for the benefit of an • Kali River Rapids® Park Rules To provide a comfortable, safe, and enjoyable experience for our Guests, ® through enclosed