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Guide for Guests with Disabilities

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Guide for Guests with Disabilities GUIDE FOR GUESTS Disabilities Disabilities Disabilities Guest Relations Please visit Guest Merchandise Package Delivery Courtesy Wheelchairs Complimentary Viewing Areas P Parade routes and some WITH DISABILITIES Guest Amenities Wheelchairs and Electric Conveyance Vehicles (ECVs) Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Relations, located just inside the Park and Pickup Instead of carrying your wheelchairs are available for travel to and show areas have designated viewing areas available for rent at any of the four Parks. Available Device to amplify sound through headphones or induction entrance for: Available for Rent to provide an overview of the Theme Park. purchases all day, have them delivered to from the accessible parking lot and the nearest for Guests with disabilities. These areas are on a first-come, first-served basis and may not be neck loop at specific attractions. the stroller and wheelchair rental location or Deposit • Questions and Concerns wheelchair rental location. These courtesy blue filled on a first-come, first-served basis. Plan to transferred from Park to Park. Audio Description Utilizes Disney’s Handheld • Ticket Upgrades near the Main Entrance and pick them wheelchairs are not permitted for use inside the Device to provide supplemental audio information Handheld Captioning Utilizes Disney’s Handheld arrive early, as space is limited. Viewing spaces Device to display text at select attractions. • Separated Guest Assistance up as you exit the Park. Please allow Theme Parks. Park Hopping Options and narration at specific attractions and outdoor three hours for delivery to the front of the cannot be reserved or guaranteed. Parties larger • Lost and Found If you plan to visit more than one Park on the same locations via an interactive audio menu. Video Captioning Caption-ready monitors designated Park. If you prefer, have your purchases Companion Restrooms Companion- than six may be asked to separate and reunite • Services for Guests afterwards. day, retain your deposit ticket from the first Park. You with a “CC” symbol can be activated by remote control built delivered directly to your Walt Disney assisted restroom facilities are available in will be able to obtain a replacement wheelchair or with Disabilities ® into Disney’s Handheld Device. World Resort Hotel. See a Merchandise addition to facilities designed for access by Accessible Transportation Following options ECV the same day, if available, at the next Park with Cast Member for more details. Guests with mobility disabilities. These restrooms are available for Guests in wheelchairs or ECVs: no additional charge. Amenities available for $25 refundable deposit. Amenities available for $25 refundable deposit. are located at: Dining ® Buses can accommodate various types Services for International Guests are Dining Reservations • Discovery Island of wheelchairs and ECVs. The available at Guest Relations. Rental Location • Next to Garden Gate Gifts near Main Entrance Guest Relations See map inside for location. Guest Relations See map inside for location. Table-Service restaurants book quickly, • First Aid, Discovery Island standard lift size is 30" x 48". The Chester ‘n Hesters, DinoLand U.S.A.® Los Servicios para huéspedes so please make reservations at • wheelchair or ECV must fit the internacionales están disponibles en la Maharajah Jungle Trek®, Asia www.disneyworld.com/dine, by calling • lift without being forced and be oficina de Guest Relations. 407-WDW-DINE (939-3464), or by • Expedition Everest®, Asia securely fastened in the restraints. Complimentary Wheelchair Replacement Locations Stationary Braille Maps Large print maps with Reflective Captioning Available at many theater-type Des services pour les visiteurs visiting any Guest Relations location. • Africa • Creature Comforts - Discovery Island® near Braille overlay and raised graphics to highlight key attractions, utilizing LED display to project desired captions ® ® We recommend that Guests using Amenities and internationaux sont disponibles au Reservations must be cancelled at least • Conservation Station , Rafiki’s Planet Watch onto a panel positioned in front of you. See a Cast Member ECVs transfer to a bus seat while Services for use First Aid landmarks and attractions. Located in the Guest Guest Relations. one day prior or a per person cancellation • Mombasa Marketplace - In Africa near Harambe Relations Lobby and near the Guest Information at the attraction for assistance. charge may be incurred (charge varies Auxiliary Entrance Limitations Some onboard. at the Park Serviços para visitantes internacionais estão attractions have auxiliary entrances for Guests in Fruit Market Board at the entrance to Discovery Island. Written Aids Packets containing dialogue, narrations, disponíveis no Guest Relations. by location). Dining and Shopping Locations Some wheelchairs. These entrances are not intended Companion Restrooms flashlights, pen and paper are available at or near performance Mickey Check Look for the Mickey counter-service locations and merchandise may Dienste für internationale Gäste sind bei der to bypass waiting lines. Guests with disabilities See map inside for locations indicated with areas or entrances for most shows and attractions. Gästebetreuung erhältlich. Check on menus throughout the Walt and up to five members of their party may enter have narrow queues formed by railings that Disney World Resort for kids’ meals and may be difficult for Guests using wheelchairs. ゲストリレーションにて世界各国から through these entrances. The rest of the party Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified のゲストの皆様向けのサービスをご案 other items that meet Disney Nutrition At these locations, we suggest that a member More Options should use the standard queue. Limited number available on a first-come, first-served and options, please visit Guest Relations. You may with the appropriate language pin on their nametag. 内しております。 Guidelines. For more information, please visit of your party order and transport the food, or TM For special ©DISNEY basis at the rental location. also obtain information, including parade & show Shopping www.disneymickeycheck.com. contact a Cast Member for assistance. Sign Language Interpretation Available at Disney’s dietary needs, please see a restaurant times and details about restaurant menus, by calling ® While at Disney’s Animal Kingdom® Must be 18 years of age or older to rent ECVs. Animal Kingdom Theme Park on Tuesdays and Saturdays. manager or chef. For information on 407-827-7935. Schedules are available at Guest Relations that list specific Theme Park, you’ll have a wild time allergy-friendly food options, please visit NO RESERVATIONS ACCEPTED. Available on a same- shopping for souvenirs and keepsakes to interpreted show times for all Walt Disney World Theme the Gardens Kiosk (10 on the map). day basis and may only be used in the Park where Parks. commemorate your adventure. Keep they are rented. Your ECV will be held if you wish to your eyes open and you’ll spot authentic Payment Options leave and return to the same Park. For future visits to request confirmation of our interpreted African artwork such as carvings, baskets, Walt Disney World Resort performance schedule OR to request interpretation for other ® Resorts/Special Reservations Walt Disney World Resort Hotels offer special equipment and masks and jewelry. You’ll also find accepts Disney’s Visa Cards, facilities for Guests with disabilities. For information specific to individual Resorts, please call special events and shows, call a minimum of 14 days in traditional souvenirs like apparel, toys, Visa®, MasterCard®, Discover®, American advance at 407-824-4321 [voice] or 407-827-5141 [TTY]. ear hats, Disney Pins and more! Express®, Diners Club® and JCB®. Walt Disney World Resort Special Reservations at 407-939-7807 [voice] or 407-939-7670 [TTY]. Mobility Scooters/ECVs Accessibility information and accommodations for the following locations: Safety in the Park Leaving the Park? All Guests who wish to leave the Park and return later in the day may do Please keep your speed to the walking speed of so by presenting their original admission media. Water Parks Guest Services locations at Disney’s Typhoon Lagoon Water Park and Disney’s Blizzard those around you. Beach Water Park. Trained service animals must remain on a leash or in a harness at all times. Cast Members are not able to take control • To get to Disney’s Animal Kingdom Theme Park parking lot, take a Parking Tram Adjust and lower speed while maneuvering located outside the front of the Park. Downtown Disney® Guest Relations locations at Downtown Disney Marketplace and of the service animal. Guests with service animals should follow the same attraction entrance procedures as Guests through enclosed spaces like restrooms, using wheelchairs. • To get to ® Park, ® or ®, take a Downtown Disney West Side. merchandise and food and beverage locations. Magic Kingdom Epcot Disney’s Hollywood Studios ® Bus located outside the front of the Park. Service Animal Restrictions Due to the nature of • It’s Tough To Be A Bug! Don’t Forget Your Times Guide! Pick up the weekly Times Guide to get additional information Park your device in safe locations clear from ® some attractions, service animals may not be permitted • Kilimanjaro Safaris • To get to Walt Disney World Resort Hotels, take a Bus outside the front of the
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