A Discourse Analysis of Important Apple Keynotes
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A Discourse Analysis of Important Apple Keynotes Vítězslav Toř Bachelor's thesis 2018 ABSTRAKT Tato bakalářská práce se zabývá pěti významnými prezentacemi společnosti Apple, které se konaly v letech 2007 až 2017 za účelem představení nových produktů, propagace značky Apple a získání nových zákazníků. Cílem této práce je diskurzivní analýza jazykových prostředků prezentérů a komparativní a kontrastivní analýza v rámci sledování diachronních změn ve verbální a neverbální komunikaci. Klíčová slova: Diskurzivní analýza, diskurz, mluvený projev, jazykové prostředky, Apple, prezentace, Steve Jobs, Tim Cook ABSTRACT This bachelor thesis deals with five important Apple Keynotes which were held between years 2007 and 2017 in order to present new products, advertise the brand and acquire new customers. The aim of this thesis is discourse analysis of presenters’ language features and comparative and contrastive analysis within observation of diachronic changes in verbal and non-verbal communication. Keywords: Discourse analysis, discourse, speech, language features, Apple, Keynotes, Steve Jobs, Tim Cook ACKNOWLEDGEMENTS I would like to thank my supervisor Mgr. Hana Bellová, B.A. for the time she devoted to me, her suggestions, expert advices and patience. I would also like to thank my family, girlfriend and friends for their support. I hereby declare that the print version of my Bachelor’s/Master’s thesis and the electronic version of my thesis deposited in the IS/STAG system are identical. CONTENTS INTRODUCTION ...................................................................................................... 9 I THEORY ................................................................................................................ 10 1 DISCOURSE AND DISCOURSE ANALYSIS ............................................... 11 1.1 DISCOURSE .................................................................................................... 11 1.1.1 Spoken discourse ................................................................................. 11 1.2 DISCOURSE ANALYSIS .................................................................................... 11 1.3 CONTEXT ....................................................................................................... 12 1.3.1 Co-text ................................................................................................. 12 1.3.2 Context in advertisement ..................................................................... 12 1.4 COHESION AND COHERENCE .......................................................................... 13 1.4.1 Cohesion .............................................................................................. 13 1.4.2 Coherence ............................................................................................ 14 2 LANGUAGE ANALYSIS ................................................................................. 15 2.1 PRAGMATICS ................................................................................................. 15 2.1.1 Reference and inference ...................................................................... 15 2.1.2 Deixis .................................................................................................. 15 2.2 SYNTAX ......................................................................................................... 16 2.2.1 Semantic roles ..................................................................................... 16 2.2.2 Discourse markers ............................................................................... 17 2.3 SEMANTICS .................................................................................................... 17 2.3.1 New word formation ........................................................................... 17 2.3.2 Emotive expressions ............................................................................ 17 2.3.3 Metaphor ............................................................................................. 18 2.4 NON-VERBAL COMMUNICATION .................................................................... 18 II ANALYSIS ............................................................................................................. 19 3 CORPUS AND STRUCTURE OF THE ANALYSIS .................................... 20 4 APPLE KEYNOTES OVER THE YEARS .................................................... 21 4.1 SPEECH .......................................................................................................... 21 4.1.1 Cohesion .............................................................................................. 21 4.1.2 Syntax .................................................................................................. 24 4.1.3 Semantics ............................................................................................ 27 4.1.4 Pragmatics ........................................................................................... 29 4.2 VISUAL .......................................................................................................... 30 4.2.1 Steve Jobs’ clothes .............................................................................. 30 4.2.2 Presentations ....................................................................................... 31 4.2.3 Stage .................................................................................................... 32 4.3 NON-VERBAL COMMUNICATION .................................................................... 33 5 COMPARISON OF JOBS’ AND COOK’S KEYNOTES ............................. 35 CONCLUSION ......................................................................................................... 37 BIBLIOGRAPHY ..................................................................................................... 38 LIST OF ABBREVIATIONS .................................................................................. 41 LIST OF FIGURES .................................................................................................. 42 LIST OF TABLES .................................................................................................... 43 APPENDICES ........................................................................................................... 44 TBU in Zlín, Faculty of Humanities 9 INTRODUCTION The Apple Inc. is one of the biggest companies on the stock market with its market capitalization of $886.13 billion. Their symbolic product presentations called Keynotes are very popular events not only among their biggest fans, but also among general public. There are always several hundred attendees present at the Keynotes and a great amount of people watch either live broadcast or the video recordings of the presentations. Although the company could only upload their new products on their website or create video advertisements, they put a lot of effort into the presentations. These presentations usually take about two hours and the presenters do not only name the characteristics and features, but they also share the performance of the company in past months, describe the new product, share their feelings about the launch and the product itself and moreover they do live demonstrations of various new features. From the very beginning, most of the presentations were done by Steve Jobs, a Chief Executive Officer (CEO) and co-founder of the company, but later more Apple employees did present the products. One of the reasons to decide to do this kind of demanding presentations may be that language is the most common way of communication between human beings. The fact that the Apple managers have more personal interaction with their audience helps persuade them that the new product is better than the older models or better than the products made by their competition. The speakers describe the products through the language, moreover they reveal their feelings about the products intending for the audience to adopt them. This discourse analysis is divided into theoretical and practical part. The theoretical part begins with description what discourse, context, cohesion and coherence are. The introduction of pragmatic, syntactic and semantic point of view on the language analysis follows. The theoretical part also contains a description of non-verbal communication. In the practical part of the thesis the discourse analysis of the corpus and video recording is performed. The corpus, which is enclosed in the appendix, consists of transcriptions of five important Apple Keynotes, which took place during the past 11 years. Since all the presenters are trained professionals, the aim of this analysis is to analyze whether and how they use both verbal expressions and non-verbal signs to express themselves and persuade their fans, customers and potential customers about the quality of their products. TBU in Zlín, Faculty of Humanities 10 I. THEORY TBU in Zlín, Faculty of Humanities 11 1 DISCOURSE AND DISCOURSE ANALYSIS 1.1 Discourse The word discourse can have numerous meanings in various academic areas. In linguistics there are, according to James Paul Gee, two important meanings. He describes a discourse either as a sequence of sentences - all of the connections and relationships between sentences in speech or writing - or as a language-in-use. While studying language-in-use, the language should not be understood only as a grammar system, but also as a usage of sentences and utterances according to context. (Gee 2014, 17-19) Language is