Düsseldorf Without Barriers
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Düsseldorf without barriers City without Düsseldorf Live close Feel free limits Ihr Sanitätshaus für Reha-Technik, Pflege- und Medizintechnik Mit der Vielfalt der Hilfsmittelversorgung verbessern wir Lebensqualität und sorgen für ein barrierefreies wie selbst bestimmtes Leben. Bei der Erledigung der Formalitäten sind wir gerne behilflich. Rufen Sie uns an oder besuchen Sie uns, auch im Internet. rerehaha tteameam WestWest WirWir bringenbringen HilfenHilfen 3x für Sie mit Ausstellung, Beratung und Versorgung in Düsseldorf: Niederrheinstraße 179 (Lohausen) Elisabethstraße 49 (Unterbilk) · In der Steele 25 - 45 (Hassels) Zentralruf 0800/0091420 · www.rtwest.de Ihr Sanitätshaus für Reha-Technik, Pflege- und Medizintechnik Remember the Smiley when physical limitations or medical complaints lead to a situation in which aids are required forMit coping with day-to-day der life or Vielfalt der Hilfsmittelversorgung verbessern wir Lebensqualität und sorgen when a loved one becomes in needfür of care. With a einlarge range of different barrierefreies wie selbst bestimmtes Leben. Bei der Erledigung der Formalitäten products, we improve quality of life. High-performancesind service and competentwir gerne behilflich. Rufen Sie uns an oder besuchen Sie uns, auch im Internet. counselling ensure a barrier-free and autonomous life. rerehaha tteameam WestWest rerehaha tteameam WestWest WirWir bringenbringen HilfenHilfen WirWeWir Provide bringenbringen Help HilfenHilfen 3x für Sie mit Ausstellung, Beratung und Versorgung in Düsseldorf: Niederrheinstraße 179 (Lohausen) Niederrheinstraße 179 (Lohausen) Elisabethstraße 49 (Unterbilk) · In der Steele 25 - 45 (Hassels) Elisabethstraße 49 (Unterbilk) · In der Steele 25 - 45 (Hassels) Switchboard number 0800/0091420 · www.rtwest.de Zentralruf 0800/0091420 · www.rtwest.de DasYour starke strong Team team der of Spezialisten specialists Das starke Team der Spezialisten Ihr Sanitätshaus für Reha-Technik, Pflege- und Medizintechnik Mit der Vielfalt der Hilfsmittelversorgung verbessern wir Lebensqualität und sorgen für ein barrierefreies wie selbst bestimmtes Leben. Bei der Erledigung der Formalitäten sind wir gerne behilflich. Rufen Sie uns an oder besuchen Sie uns, auch im Internet. rerehaha tteameam WestWest WirWir bringenbringen HilfenHilfen 3x für Sie mit Ausstellung, Beratung und Versorgung in Düsseldorf: Niederrheinstraße 179 (Lohausen) Elisabethstraße 49 (Unterbilk) · In der Steele 25 - 45 (Hassels) Zentralruf 0800/0091420 · www.rtwest.de Das starke Team der Spezialisten Düsseldorf without barriers Contents Where can I find what? You are very welcome! 3 Arrival 4 City map 12 Tactile city maps 14 Tourist Information Offices 15 Public and disabled toilets 16 Hotels 18 Guided city tours and cruises 28 Sights 30 Museums 34 Theatre and stages 44 Brewery-Inns 50 Shopping 54 Churches 60 Messe Düsseldorf 64 Service 66 Imprint 68 1 2 Düsseldorf without barriers You are very welcome! Explore Düsseldorf without barriers One of Düsseldorf Tourismus GmbH’s key aims is to allow people to also experience the state capital Düsseldorf without barriers. To this end, many different areas have been re- viewed in conjunction with Tourismus für Alle Deutschland e.V. (NatKo). Unless otherwise stated, the information shown here has been provided by our partners themselves. This brochure is only intended to present a selection of the Rhine metropolis’s barrier-free tourist options and makes no claim to completeness. For further information, please visit www.duesseldorf-barrierefrei.de and www.visitduesseldorf.de. We look forward to your visit. Your Düsseldorf Tourismus GmbH Information on the barrier-free contents of this brochure The symbols used aim to give an overview and help free space in cm (width x depth) available beside with orientation. They do not constitute a valuation the objects (e.g. toilets). Directions such as “right” nor do they stand for officially certified barrier-free or “left” are given from the perspective of looking accessibility according to DIN norms or other stand- towards the object. ards. Apart from the descriptions of the individual facilities, there are symbols referring to other infor- “Public transport” always discribes the distance to mation relevant to your accessibility requirements. the nearest accessible metro, bus or tram station. The side transfer area stated in the text indicates Persons with a Persons with Blind persons walking impairment learning difficulties Persons with a Wheelchair users Senior citizens hearing impairment Persons with a Deaf persons Family visual impairment 3 All roads lead to Düsseldorf Arrival Whether you are arriving by air, land or water, Düsseldorf is such an accessible city thanks to its central location in the heart of Europe. It has an airport whose two stations will get you to the city centre in a matter of minutes, a dense rail and motorway network, and the Rhine – on which you can travel to the heart of the Rhine metropolis by river cruiser. Photo: © Jörg Hempel 4 Arrival Düsseldorf central station Düsseldorf has excellent trans- Disabled parking at Important contact details port links with around 170 long rear entrance Bertha-von- Your arrival and departure with distance trains and 900 regional Suttner-Platz Deutsche Bahn: trains daily. The central station 3 parking spaces (entrance is entirely wheelchair-accessi- only via Ludwig-Erhard-Allee) Mobility service centre of ble. The main passage and the Deutsche Bahn AG, platforms are equipped with Disabled toilets 01806 512 512* tactile guide strips. Passage between platforms Daily from 6:00 to 22:00 12 and 13 * €0.20/call from German The foremost information point land lines, max €0.60 per call is the DB Information in the en- Deutsche Bahn lifts from mobiles. trance hall at Konrad-Adenauer- Between all the platforms/ Platz, which is open around tracks and the North Tunnel Hearing- and speech-impaired the clock. It offers an induction persons may book assistance loop for hearing-impaired per- Lift to the underground via fax no. 01805 159 357 ** sons and a barrier-free counter. On both sides of the main pas- ** €0.14/min. from German The DB Reisezentrum (travel sage between staircases 7 and landlines. centre) is accessible without 9 (near travel centre) barriers and has a barrier-free Assistance with getting on and call system, tactile guide strips Boarding aids off or changing trains may also and a barrier-free counter. On all platforms be booked online. www.bahn.de/barrierefrei In the passage between plat- [email protected] forms 12 and 13 you will find the travellers’ aid organisation Deaf customers can also e-mail Bahnhofsmission with affiliated enquiries to children’s lounge. [email protected]. 5 Arrival Düsseldorf Airport Registration Arrival by taxi Transfer from your door To ensure that we can offer The areas close to entrances 1, to check-in you the best possible support, 2, 11 and 12 are equipped with The transfer services available you must register in good time, intercoms for travellers who need offer a complete transport and specifying the level of assistance as sist ance after leaving their taxi. assistance service. If you wish, you require from the respective the transfer service can check airline. Arrival by S-Bahn or train you in on the evening before The S-Bahn line 11 stops directly your departure. However, this Arrival by car and parking under the terminal at “Düsseldorf evening-before option may not be If you have a blue European park- Flughafen Terminal” rail station, available for all flights or airlines. ing permit, you can park for free from where the arrival and depar- in the TERMINAL and LANGZEIT ture lounges are easily accessible. Airport building (long-term) car parks (does not Assist ance with boarding and All departure areas, central ar- apply to car parks P11 and P12 or getting off the train is available rivals and the Düsseldorf Airport the First Class parking area). from the German rail mobility railway station are barrier-free The parking spaces are equipped service. for people with impaired mobility with intercoms for persons and wheelchair users.Restaurants, requiring immediate assistance. All other trains stop at the airport toilets and nappy-changing For mobility-impaired passengers station “Düsseldorf Flughafen”, rooms are wheelchair-accessible. arriving in their own vehicle we from where the sky train will take Wheelchairs are available free of recommend parking at car park you to the terminal. Intercoms are charge. P1 directly be neath the terminal, installed at the stations and bus or at car parks P2 or P3. stops. Disabled toilets There are several disabled toilets Porters in the airport buildings. Porters will transport your bag- gage inside and outside of the airport buildings. 6 Arrival Photo: © Andreas Wiese/Flughafen Düsseldorf Boarding All jet bridges are fitted with lifts. If outdoors, access is via a mobile lift. The service provider has mobile scissor lifts, trans- port trolleys for disabled per- sons and modern wheelchairs. Information for those with a hearing impairment Photo: © Andreas Wiese/Flughafen Düsseldorf At the airport information desk mobile sound shuttles Important contacts are available. The signals can be received with a hearing Telephone exchange Düsseldorf Airport aid adjusted to position “T” Phone 0049 211 42 10, www.dus.com or “MT”. Many Airport Infor- mation staff have attended Taxi Düsseldorf awareness seminars to gain Phone 0049 211 33 333 a better understanding of the needs of persons with hearing NRW-shuttle