Russian G2C eGov knowledge portal (WWW.RUSG2C.RU)

First year’s results of the G2C Russian eGov portal -

analysis, systems, education, survey

Dr. Alex Brudno, G2C project expert

[email protected]

Moscow, July 2011

Support to Egov in the Russian Federation (G2C) (EuropeAid/126204/SER/RU) www.rusg2c.ru 1 Russian G2C eGov knowledge portal

The Russian eGov community needs a nexus to find and share eGov ideas and solutions developed and implemented in and the EU.

The G2C eGov knowledge portal provides Russian eGov community with access to the best practices in RF and EU

The target groups include a wide spectrum of various citizen’s groups, ICT companies, and government officials at regional and federal levels

The portal is based on Web 2.0 methodology that enables users to became active participants

Special e-Learning section (ELS) along with FAQ and Forum also make the G2C portal a learning and experience sharing resource

Support to Egov in the Russian Federation (G2C) (EuropeAid/126204/SER/RU) www.rusg2c.ru 2 Main results:

As of 01.07.2011 some of G2C portal’s most important achievements are:

 4 highly demanded e-services available for free implementation

 4000 library documents

 more than 2500 visits per month

 access from 170 cities of 62 Russian regions

 users from 74 countries

 1800 participants of the G2C Electronic Learning System (ELS)

 1480 ELS certificates issued

 first G2C survey executed

Support to Egov in the Russian Federation (G2C) (EuropeAid/126204/SER/RU) www.rusg2c.ru 3 1.1 Portal’s activities daily

Support to Egov in the Russian Federation (G2C) (EuropeAid/126204/SER/RU) www.rusg2c.ru 4 1.2 Monthly access

Support to Egov in the Russian Federation (G2C) (EuropeAid/126204/SER/RU) www.rusg2c.ru 5 1.3 Map of access from Russia

Support to Egov in the Russian Federation (G2C) (EuropeAid/126204/SER/RU) www.rusg2c.ru 6 1.4 Access from Russian cities

Support to Egov in the Russian Federation (G2C) (EuropeAid/126204/SER/RU) www.rusg2c.ru 7 1.5 World wide access

Support to Egov in the Russian Federation (G2C) (EuropeAid/126204/SER/RU) www.rusg2c.ru 8 2.1 G2C e-services for free distribution(www.rusg2c.ru/solutions/)

Mobile Document control system (MFC, Gurievsk city) http://gurievsk.gov39.ru/index.php/idelo.html

Virtual meeting room (Government of Karelia Republic) http://www.gov.karelia.ru/gov/request/about.html

Internet based registration system for kindergartens (Petrozavodsk city) https://mdou.petrozavodsk-mo.ru/

Interactive GIS portal “myVoice” ( region) www.moi-golos.ru

Support to Egov in the Russian Federation (G2C) (EuropeAid/126204/SER/RU) www.rusg2c.ru 9 3.1 Electronic Learning System (ELS) (www.rusg2c.ru/moodle/)

The ELS has 18 courses at the present time. The official EU certificate has been issued for the student who successfully completed course “Introduction to e- government” and passed Certification quiz.

During this course participants expressed their opinion on the essential e- government issues that constitutes a first G2C survey (see below)

As on July 1, 2011 ELS has more than 1,800 registered participants from 8 countries, 115 Russian cities; 1,472 Certificates were issued.

Support to Egov in the Russian Federation (G2C) (EuropeAid/126204/SER/RU) www.rusg2c.ru 10 3.2 ELS leaders are Ulyanovsk and Volgograd regions

The ELS has a broad geography – from Baltic Sea to Pacific Ocean! The course “Introduction to e-government” is a mandatory course for all government employees in Ulyanovsk region.

# City # of certificates 1 Ulyanovsk 479 2 Dimitrovgrad 166 3 Volgograd 108 4 95 5 Moscow 74 6 Тteren’ga 50 7 Inza 43 8 Novoyanovsk 41 9 32 10 Veshkaima 25 11 Surskoe 25 12 Kurgan 16 13 Pertozavodsk 15 14 13 15 Bazarnyi Syzgan 12 Support to Egov in the Russian Federation (G2C) (EuropeAid/126204/SER/RU) www.rusg2c.ru 11 4.1 G2C eGov survey (based on 1700 respondents)

A. Do you think that all citizens regarding of age and legal residents should have unique ID number? YES - 81% ; NO - 19%

B. Have you ever used internet site of your local authorities? YES - 86% ; NO – 6%; No, but it is easy - 8%

C. Please describe which area of e-government you have used more often: G2C - 46% ; G2B - 2% ; G2G - 43% ; None - 9%

D. Do you prefer to access e-government services through: Special centers - 11% ; Personal computer - 87% ; Mobile phones - 2%

E. Do you consider government portal www.gosuslugi.ru a successful project? YES - 73% ; NO - 10% ; No opinion - 17%

F. Do you think that course “Introduction to e-government” was useful? YES - 89% ; NO - 5% ; No opinion - 6% Support to Egov in the Russian Federation (G2C) (EuropeAid/126204/SER/RU) www.rusg2c.ru 12 G2C portal development plan:

 Further enhancements, including organization of information exchange between the portal and similar Internet sites in Russia and EU

Dissemination and promotion of Russian e-government achievements inside Russia and worldwide

 Expansion of ELS, including new courses, webinars, and forums

Support to Egov in the Russian Federation (G2C) (EuropeAid/126204/SER/RU) www.rusg2c.ru 13 Russian G2C eGov knowledge portal (WWW.RUSG2C.RU)

Thanks! [email protected]

Support to Egov in the Russian Federation (G2C) (EuropeAid/126204/SER/RU) www.rusg2c.ru 14