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Hospitality Asia VOLUME 16 • ISSUE 3 SEPTEMBER-NOVEMBER 2010 PP 8897/05/2011(029532) • MICA (P) 157/06/2010

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Hospitality Asia VOLUME 16 • ISSUE 3 SEPTEMBER-NOVEMBER 2010 PP 8897/05/2011(029532) • MICA (P) 157/06/2010 hospitality asia hospitality asia VOLUME 16 • ISSUE 3 SEPTEMBER-NOVEMBER 2010 PP 8897/05/2011(029532) • MICA (P) 157/06/2010 hospitality asia ~ September-November Issue 2010 C M Y hospitality asia ~ September-November 2010 Page IFC C M Y K hospitality asia ~ September-November 2010 Page 1 C M Y K NOTE PUBLISHER’S It’s really a case of putting one’s money where one’s mouth is. As Malaysia pushes for higher room rates as a reflection of its Truly Malaysia, Truly Asia hospitality, there is a need for all players – from the international chains, right down to the interesting new STEP UP boutique hotels being set up by individuals – to make sure they do all that is possible to create awareness about just how great things are in Malaysia. MALAYSIA International news reports about the state of Malaysia’s politics may scare off investors, but if the hospitality industry puts its not unimpressive might to the game, I am positive that Malaysia will be even more popular a destination than it already is. One way of doing this is to ensure that each staff is aware that he or she represents Founder/Publisher their organization, and in the bigger picture, their country. Jennifer Ong To be able to have staff that feel proud enough and responsible enough to do this, organizations need more carrot and less stick. If I may say so, the Hospitality Asia Platinum Awards (HAPA) is a really nice carrot. HAPA was the first awards event in the region based on this initiative of rewarding and recognizing the men and women from the back of the house. It’s not common for awards to honour chambermaids and concierges, but we do. I know for a fact that people from the rank and file who have been nominated for and won their specific category awards have become more passionate about what they do because they have been given that recognition. It is a small trade-off, to have to process a little more paperwork by way of nomination forms and judges’ visits, to avail someone the chance to become the fully realized individual he or she can be. I truly hope that all Malaysian hotels follow the hunger of their Southeast Asian counterparts when it comes to hospitality awards like HAPA. For a taste at how well the other nations in the region are doing, check out our travel section where you will see information presented succinctly, with visual impact. Read about how far-sighted General Managers are changing the way they manage and see what kind of culinary mastery Asia can offer. The world of Asian hospitality as it happens is reported in Hospitality Asia. I am so glad to say Hospitality Asia continues to be the premier business voice of the hospitality industry in Southeast Asia, while beginning to engage the recreational and corporate traveller with our new sections. Enjoy this issue and let me know what you think at [email protected]. Page 2 hospitality asia ~ September-November 2010 Page 3 C M Y K Memberships and Endorsements Founder • Publisher Jennifer Ong [email protected] Executive Creative Director Chefs Association of Malaysia Malaysian Food & Beverage Pat Seow Executives Association [email protected] Editor-In-Chief Karen-Michaela Tan [email protected] Society of Professional Chefs (Singapore) Singapore Chefs Association Staff Writer Cheryl Ann-Felix [email protected] The Society of The Golden Keys Singapore Contributor Les Clefs d’Or Indonesia David Bowden Contributing Photographer Chin Kit Sen Association of Culinary Professionals Jakarta Bali Culinary Professionals Indonesia Publishing Manager Steven Austin [email protected] Thailand Chef’s Association, Food & Beverage Managers Association Senior Publishing Executive Member of World Association of Singapore Elizabeth Tee of Cooks Societies (WACS) [email protected] Publishing Assistant Jane Kelzer [email protected] Singapore Food Manufacturers Baking Industry Training Centre Restaurant Association of Association (Singapore) Singapore Publishing & Communications Executive Evonne Goh [email protected] Singapore Association of Food Equipment, Events & Communications Manager Manufacturers & Suppliers Nor Sherina Binti Khairi International Bartenders Association Association of Bartenders & Sommeliers Singapore [email protected] (IBA) Marketing Communications & Affairs for HAPA Malaysia 2010-2012 Stephanie Ong Jakarta International Hotels Hospitality Purchasing Association of [email protected] Association Indonesia Association (Singapore) Rooms Division Executives Assistant Director, Finance & HR Rachel Law [email protected] Association of Singapore Housekeepers Malaysian Association of Housekeepers Head Office World Asia Publishing [M] Sdn Bhd [564376-H] 3 Jalan 14/28, Section 14, 46100 Petaling Jaya Selangor Darul Ehsan, Malaysia. Club Managers Association (Singapore) Club Managers Association of Indonesia Tel : +60 3 7954 1911 Fax : +60 3 7954 3911 E-mail: [email protected] WAP Singapore 10 Anson Road, #10-06 International Plaza, Singapore 079903 Tel : +65 9067 4090 Asian Golf Course Owners Federation Bali Spa & Wellness Association Printing Percetakan Lai Sdn Bhd 1 Persiaran 2/118C, Kawasan Perindustrian Desa Tun Razak Cheras, 56000 Kuala Lumpur, Malaysia. Hotel Public Relations Stamford College Tel : +60 3 9173 1111 Association of Thailand Page 4 hospitality asia ~ September-November 2010 Page 5 C M Y K CONTENTS travel, golf & spa FEATURES Travel Report .......................................36 The Westin Langkawi Resort and Spa Destination .........................................39 Conrad Centennial Singapore – The Mark Of Excellence Hard Rock Hotel Penang – Party Like A Rock Star Shangri-La Hotel, Chiang Mai – Location and Everything Else Casabrina Vacation Villas – Hidden Gem Impressions ........................................50 Great Heights, Greater Expectations Insight ................................................51 The Luxury of Excitement Spa Supplement ..................................55 For a weekend of pampering in luxurious surroundings, indulge in a retreat to some of the most famous spas in Malaysia food & entertainment FEATURES Chef Talk ............................................72 Malaysia’s New Renaissance Chefs A Good Kind of Change Nightspot Supplement .........................82 The night comes alive with some of the trendiest clubs and nightspots to be had in the region Impressions ......................................106 Class Act Opinion.............................................107 Page 139 Roasting and Toasting 14 135 Lasting Impressions ON THE COVER Hospitality AsiA hospitality Discover a world of privileges and experience the world in Platinum Awards FEATURES a whole new way with great Malaysia Series lifestyle offers from Maybankard Coffee Chat ......................................121 M’s The Word World MasterCard. Be one of 2010-2012 Man Of The Moment a select few who will enjoy a The final countdown begins. The Long Kiss GoodNight luxurious world of travel, dining Find out who the competition is. and golfing offers as a privileged Impressions ......................................125 member. MAH-de For The Job Individualistic Illumination Opinion.............................................128 Protecting The Riverside Majestic HOSPITALITY ASIA IS PUBLISHED BY world asia PUBLISHING (M) sdN bhD (WAP), 3 JALAN 14/28, SECTION 14, 46100 PEtaling JayA, Selangor DARUL EHSAN, Malaysia. TEL: 60 3 7954 1911 FAX: 60 3 7954 3911. THE CONTENTS OF THE MAGAZINE ARE THE COPYRIGHT OF WAP. NO PART OF THIS PUBLICATION MAY BE REPRODUCED IN ANY MANNER OR FORM WITHOUT WRITTEN PERMISSION FROM WAP. OPINIONS EXPRESSED IN hospitality ASIA ARE SOLELY THOSE OF THE WRITERS AND ARE NOT NECESSARILY ENDORSED BY WAP. ALL CONTRIBUTIONS WHETHER SOLICITED OR UNSOLICITED AND IF SELECTED FOR PUBLICATION WILL BE SUBJECTED TO EDITING STYLE AND CONTENT AT THE DISCRETION OF THE EDITORIAL BOARD. UNSOLICITED TRANSPARENCIES SENT IN ARE AT THE OWNERS’ RISK. world asia PUBLISHING (M) sdN bhD AND ITS REPRESENTATIVES ACCEPT NO LIABILITIES FOR LOSS OR DAMAGE. hospitality asia is A professional trade magazine distributed on A complimentary controlled basis to members of toP anD middle management in hospitality anD hospitality-related establishments, institutions anD associations. COPYRIGHT © world asia PUBLISHING (M) sdN bhD Page 6 ÊTRE BON GALLERY AND ACADEMY For centuries, the robust flavour and intoxicating allure of coffee have captivated us all. Literary giants, musical legends, students, politicians and coffee connoisseurs alike, roundly attest to its vitalizing quality in their lives. Have you ever wondered then, how that cup of coffee was produced? Experience the complete journey of coffee, from Crop to Cup, at the Être Bon Gallery and Academy. From a full-fledged Gallery that showcases the world’s most renowned coffee bean varieties, to an Academy where coffee appreciation and brewing is made easy, the Être Bon Gallery and Academy offers you an inside look at the global journey of coffee. For enquires and details, please contact us at 03.6204.0146, or visit www.boncafe.com.my. ÊTRE BON GALLERY AND ACADEMY Block N-1-2, Plaza Damas, No.60 Jalan Sri Hartamas 1, Sri Hartamas, 50480, Kuala Lumpur, Malaysia T +60 3 6204 0146 www.boncafe.com.my hospitality asia ~ September-November 2010 Page 7 C M Y K Hospitality Asia is distributed to industry professionals within Malaysia, Singapore, Thailand, Indonesia and Vietnam. Hospitality Asia is also available for browsing at various reading lounges of the following establishments:- HOTELS,
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