Professional warewashing technology

M-iQ fl ight type dishwashers with GreenEye-Technology: Always on the right track M-iQ rack type dishwashers provide convenience and optimal adaptability to conditions in the wash-up area

M-iQ – holistic cleaning technology for people and the environment The future You do not need more water and energy to clean hygienically; you need more thought – this is MEIKO‘s philosophy. We are continually developing cleaning technologies but are striving not only to advance technology; we have the bigger picture in mind – people, nature and resources. We unequivocally de- mand sustainable cleaning technology for a clean world. We strive to integrate apparently contradictory of dishwashing demands into a coherent concept. Absolute hygiene and safety on the one hand, frugal use of water and energy on the other. Awareness of costs as well as economical technology and the use of the most modern intelligent technologies. The result: M-iQ. A new defi nition of cleaning technology.

More information www.meiko-asia.com

hospitality asia ~ 2015 Issue Volume 1 InsidePage Front C Cover C M Y K Professional warewashing technology

M-iQ fl ight type dishwashers with GreenEye-Technology: Always on the right track M-iQ rack type dishwashers provide convenience and optimal adaptability to conditions in the wash-up area

M-iQ – holistic cleaning technology for people and the environment The future You do not need more water and energy to clean hygienically; you need more thought – this is MEIKO‘s philosophy. We are continually developing cleaning technologies but are striving not only to advance technology; we have the bigger picture in mind – people, nature and resources. We unequivocally de- mand sustainable cleaning technology for a clean world. We strive to integrate apparently contradictory of dishwashing demands into a coherent concept. Absolute hygiene and safety on the one hand, frugal use of water and energy on the other. Awareness of costs as well as economical technology and the use of the most modern intelligent technologies. The result: M-iQ. A new defi nition of cleaning technology.

More information www.meiko-asia.com

hospitality asia ~ 2015 Issue Volume 2 PagePage 1 1 C M Y K PubsNote

Enrich The Present, Enhance The Future

As we enter the last quarter of 2015, we are confronted with various global uncertainties, none of which makes it any easier for the already challenging conditions faced by the hospitality industry. It is said that when sneezes, the rest of us will get a cold! We may just have to brace ourselves for such a situation in the coming months.

However, we know that for every challenge, there is always an opportunity and business will go on. Challenge the improbable and attain the impossible said William Arthur!

We are currently closing nominations for the HAPA Regional 2015-2017 Series. The HAPA team is planning for the relaunch of HAPA in conjunction with the HAPA Regional 2015-2017 Series at a grand Awards Presentation Gala Dinner in the first quarter of 2016.

In our continual efforts to raise service excellence, the HAPA Series rides forth again. Nominations for the HAPA Malaysia 2016-2018 Series will commence in December 2015 and our team will be releasing nomination letters in a month’s time.

The HA team is currently busy preparing for the Food and Hotel Malaysia (FHM) 2015 exhibition. We look forward to meeting as many people as possible during the premier hospitality trade event. Visit us at Booth 9003, Hall 9 and enjoy an enticing range of canapes prepared by some of Malaysia’s leading chefs. Drop by and join other industry professionals for a glass of wine, cool refreshments and I hope you enjoy reading Hospitality Asia (HA) and we enlightening conversation. always welcome feedback. Thank you for your continuous support and, on behalf of my team, wish everyone in This issue will be our last issue for the year. There will be hospitality an eventful calendar for the rest of the year. three exciting issues lined up for 2016. We will continue to feature more insightful articles and exclusive interviews with industry professionals to keep abreast of the ever- changing trends. Jennifer Ong Founder / Publisher

2 “Creating exciting sensory dessert experiences for your customers” Designer – William Welch www.studiowilliam.com

TEXTURED SPOON BOWLS

Singapore, Malaysia, Indonesia & Myanmar Sia Huat Pte. Ltd 20 Pandan Road, 609272, tel: +65 6268 3922 email: [email protected]

Page 3 memberships and endorsements

Chefs Association of Malaysia Malaysian Food & Beverage Society of Professional Chefs troopers Executives Association (Singapore)

Founder / Publisher Jennifer Ong [email protected] Singapore Chefs Association The Society of The Golden Keys Les Clefs d’Or Singapore Indonesia

Director of Marketing Janice Entaba [email protected] Thailand Chef’s Association Association of Culinary Professionals Bali Culinary Professionals (WACS) Jakarta Indonesia

Journalist Project Executive David Bowden Vivian Andrew [email protected] [email protected]

Macau Culinary Association Restaurant Association Baking Industry Training Centre Creative Director Event Plotter of Singapore (Singapore) Pat Seow Christina Lum [email protected] [email protected]

Cambodia Restaurants Food & Beverage Managers Singapore Food Manufacturers Director of Finance & Production Admin & Circulation Assistant Association Association of Singapore Association Rachel Law Nurul Sakinah Binti Sa’dan [email protected] [email protected]

Singapore Pastry Alliance International Bartenders Association of Bartenders & Association (IBA) Sommeliers Singapore

Sommelier Association of Malaysia Jakarta International Hotels Association of (SOMLAY) Association Indonesia Rooms Division Executives

Hotel Public Relations Association Malaysian Association of Club Managers Association of Thailand Housekeepers (Singapore)

offices websites WAP INTL SDN BHD [564376-H] www.hospitalityasia.asia (Formerly known as WAP Asia Group Sdn Bhd) 3 Jalan 14/28, Section 14, 46100 Petaling Jaya www.hapa.asia Indonesia Club Managers Association Asian Golf Course Owners Federation Bali Spa & Wellness Association Darul Ehsan, Malaysia Tel : +60 3 7954 1911 Fax : +60 3 7954 3911 www.madasia.asia E-mail: [email protected]

WAP Singapore Tourist Association Hospitality Purchasing Malaysian Association of Hotels 10 Anson Road, #10-06 International Plaza Association (Singapore) (Penang Chapter) Singapore 079903 Tel : +65 9067 4090 www.facebook.com/HAPAAwards

Association of Singapore Housekeepers Singapore Association of Food Equipment, printing Manufacturers & Suppliers Percetakan Lai Sdn Bhd 1 Persiaran 2/118C, Kawasan Perindustrian Desa Tun Razak Cheras, 56000 Kuala Lumpur, Malaysia Tel : +60 3 9173 1111

Stamford College Berjaya University College of Hospitality

Page 4 Page 5 QL1507136 GWGMB9711_RWG Celebrity Chef Series_HAPA Mag_205x255.ai 1 8/3/15 5:37 PM

8 CENTRESTAGE On the cover ~ Resorts World Genting celebrates 50 years of bringing culinary delights, hospitality and entertainment to Malaysia with celebrity Chefs

travel, golf and spa 20 SCOOP Buzzfeed on travel GWGMB9711_RWGhospitality asia Celebrity ~ 2015 IssueChef Volume Series_HAPA 2 Magazine Hot StampJob Number QL1507136C M Y K Studio Artist Suria Job Description GWGMB9711_RWG Celebrity Chef Series Studio Manager FA Size: 255mm (H) x 205mm (W) FA Size 205mm x 255mm Traffic 29/07/2015 • Hui Ling • Rev3 Print Size 205mm x 255mm Account Servicing Color 4C Color Specialist Profile Forga Q.C Supervisor 26 THE VERDICT Chic and Cool Koh Samui

30 HALLMARK Hospitality Asia takes a look at the relentless growth of new hotels in the region and checks out some new hotels and those on the immediate horizon

food and entertainment 38 DINE-IN Buzzfeed on the F&B scene

46 BUBBLING TRENDS International Trade ~ Just as Asian brands export to the world, Asian importers are constantly seeking new products for the hospitality industry from around the globe.

62 SIZZLERS Chefs and their sizzling signature dishes

hospitality 68 MINDSET Hospitality Asia goes face-to-face with hoteliers to get the latest buzz and trends

78 GROUNDBREAKING WAP INTL sdN bhd • 603 7954 1911 • [email protected] Design for Design ~ The mantra of several hotels around the region

Page 6 hospitality asia ~ 2015 Issue Volume 2 Page 7 C M Y K WAP INTL sdN bhd • 603 7954 1911 • [email protected]

hospitality asia ~ 2015 Issue Volume 2 PagePage 7 7 C M Y K centrestage

This year, Resorts World Genting celebrates 50 years of bringing hospitality and entertainment to Malaysia and the world. As part of the festivities, several celebrity chefs were invited to the mountain resort to continue a culinary tradition. Genting’s 50th Anniversary Chef Series

uch has changed in the five decades since Tan Sri , founder of Genting, conceived the idea of opening a mountain resort for all Malaysians. There have been many achievements, the latest being Resorts World Genting’s First World Hotel earning Guinesss World Records distinction as the world’s largest hotel. Indeed Genting not only has the hotel with the most number of rooms; it has also become renowned for its many fine restaurants offering a variety of cuisines, from high-end fine dining to more casual food to meet the palate of its over 20 million customers annually.

8 centrestage

Renovations are currently underway at the resort Holloway said, “Guests are more discerning these days, to bring about a new era of transformation that will with many of them being ardent viewers of celebrity make innovative dimensions in lifestyle dining, retail, cooking shows on television. They too would want to accommodation and entertainment a reality. Many new experience and taste the exciting dishes created by some developments will result, chief among them the 2016 of the world’s most celebrated chefs. opening of the long-awaited, world-class Twentieth Century Fox World Theme Park. We went to considerable lengths to select the three celebrity chefs for our most current round of events in the The transformation is focused on creating a memorable resort. Firstly, we needed to read through their credentials experience for guests and meticulous thought has gone to ascertain whether they were available, and then, we into creating an euphoric ambience. The aim is to elevate had to determine what value they would bring to the Resorts World Genting to a higher level, by introducing resort. We selected three excellent chefs and the reaction products and assets of international brands, especially in from our staff and guests was most positive. retail and lifestyle dining. The spin-off for the resort is that the celebrity chefs do According to Ed Holloway, Senior Vice President of in-house training with the staff to pass on new skills Hotel Operations, development plans include a celebrity and basically raise the bar for all concerned. In an ever- chef programme aimed at upgrading and exposing the changing world, it is impossible for the resort to evolve resort’s chefs to new cooking skills and techniques. to a new level without changes and improvements, in this case, in terms of food and beverage.

9 centrestage

I believe, that the resort has kept up with current travel Chef Prouvoyeur has been living in the Bordeaux region and dining trends by creating new experiences for our since 1984, developing his talents, first as an assistant guests who have become more adventurous in what they and then Chef de Cuisine at the Hôtel Sofitel Lac, eat and where they dine.” before joining Barton & Guestier in January 1987. At the prestigious 18th century Château Magnol, he highlights The celebrity chef programme has been very successful luncheons and dinners, and also works closely on food and plans are in place to continue this trend, with famous and wine pairings to ensure the most unique culinary three-star Michelin chefs at Resorts World Genting. experience for his guests.

His talent is now exported all around the world; the chef French Wine and Food with Chef Frédéric showcases his culinary gems at various restaurants, the Prouvoyeur most recent being Resorts World Genting’s The Olive. Some of the delightful dishes from his à la carte menus Chef Frédéric Prouvoyeur recently presented an exciting were Starters of Salade L›andaise Au Confit Et Magret dégustation and à la carte dinner at the signature Fumé and Scallops Croustillant with Saffron Sauce, restaurant, The Olive at Resorts World Genting. The six- paired no less with Barton & Guestier Passeport Côtes course dinner was made available to discerning diners de Provence Rosé by the glass. For mains, dishes such as who could choose to have just the food, or enjoy it with Seabass and Seafood Aumoniere were paired with Barton Barton & Guestier wines – the latter carefully curated by & Guestier Passeport Chablis, and Chicken Supreme the resort’s Sommelier, Kevin Yee Hee Yoong. Stuffed with Gambas and Curry Sauce was paired with Thomas Barton Graves Blanc. Exciting desserts included Chef Prouvoyeur who graduated from the Culinary Fruit Gratin with Sauternes Sauce, to go with a glass of School of le Touquet in 1978, joined Barton & Guestier Thomas Garton Sauternes. as Executive Chef of Château Magnol, Barton & Guestier Guest House in January 1987. He advanced his career in numerous prestigious restaurants such as the Volkshauss Hôtel in Berne, Switzerland, the two-star Michelin l’Oustau de Baumanière Restaurant with renowned Chef Raymond Thuillier on the French Riviera, and the Restaurant Le Gamin in London.

10 centrestage

Chef Christophe Rose’s Classical French Cuisine ingredients. Through subtle food and wine pairings, his In September, Chef Christophe Rose appeared for just two cuisine especially appeals to lovers of the prestigious nights at The Olive to offer guests a menu highlighting vintages of Cos d›Estournel. excellent food paired with premium wines. Guests at these two five-course dinners matched with five wines, Chef Christophe attained formal education in classical tasted the exquisite dishes of Chef Christophe, who is the cooking at Lenôtre School in Paris. He commenced his main chef in Les Chartreuse, the Cos d’Estournel Château career as a chef in 1993 at the Hôtel Golf des Vigiers in in Bordeaux since 2013. He cooks exclusively for the Monestier before moving to other restaurants. From 2002 winery owner and his guests. until 2013, the chef operated his own restaurant. At Les Chartreuse, according to market availability and the season, Chef Christophe offers gastronomic cuisine His enticing menu at The Olive included several of his that gives authenticity and refinement to locally produced signature dishes.

11 centrestage

Chef Janice Wong’s Boundless Cuisine Eager to perfect her craft, Chef Janice worked in numerous respected restaurants in Singapore, Paris, New Boundless is the word which aptly sums up the cuisine of York, Chicago, Madrid, Barcelona, San Sebastián and Chef Janice Wong who also displayed her culinary skills at Majorca. These experiences allowed her the opportunity The Olive. Her refined and ever-evolving dessert creations to work alongside celebrated chefs such as Gunther began with her pastry studies at Le Cordon Bleu Paris, Hubrechsen, Loretta Fanella, Oriol Balaguer, Juan Mari arguably the world’s best culinary school. Arzak, Will Goldfarb, Alex Stupak and Pierre Herme.

Dissatisfied with how desserts were never the highlight In addition to her participation in many globally of a meal, she actively sought to change this perception recognised culinary events, Chef Janice was the lone with the opening of “2am: Dessert Bar” in Singapore’s representative from Asia at Valrhona C3 @ Madrid Fusion Holland Village. Her endless passion for culinary art 2010, a leading global gastronomic forum. In 2011, motivates her to test the limits of dessert making, she was invited back to co-host the opening dinner for including constantly blurring the boundaries between Madrid Fusion with Chef Andre Chiang. sweet and savoury. The chef has since embarked on yet another exciting new culinary adventure. Instead of opening another branch, she opted to create “2am: Lab”, a meaningful, non-profit expansion of the philosophies of “2am: Dessert Bar”.

12 centrestage

Chef CHRISTOPHE ROSE’S Menu at The Olive Starter Carpaccio of Scallops with Truffles Day 1 – Château Cos d’Estournel Blanc 2011 Day 2 – Château Cos d’Estournel Blanc 2012

Hot Starters Crunchy of Gambas, Mango Coulis Day 1 – Goulee Rouge 2012 Day 2 – Goulee Rouge 2009

Appetiser Pat of Roasted Monkfish, Vinegar Chef Frédéric Prouvoyeur’s Scent Dégustation Dinner Menu Day 1 – Pagodes de Cos 2009 Appetisers Day 2 – Pagodes de Cos 2010 Salmon Rillettes Barton & Guestier Passport Sancerre Mains Provençale Soup Loin of Veal, Candy Garlic Cloves and Candy Tomatoes Starters Loin of Lamb from Pauillac Roasted Scallops Croustillant with Saffron in Aromatic herbs in Pastry, Sauce Vegetables Tian Guestier Passport Côtes de Provence Day 1 – Chateau Cos d’Estournel 1996 and 2007 Mains Day 2 – Chateau Cos d’Estournel Duck Breast Fillets with Pears in 1986 and 2006 Wine Sauce Thomas Barton Saint Emilion Dessert or, Tournedos of Beef with Foie Gras Crunchy Bananas with Almonds and in Balsamic Sauce Strawberry Soup with Mascarpone Thomas Barton Margaux and Lime QL1507136 GWGMB9711_RWG Celebrity Chef Series_HAPA Mag_205x255.ai 1 8/3/15 5:37 PM Day 1 – Chateau Cos d’Estournel Dessert 2004 Chocolate Delice Day 2 – Chateau Cos d’Estournel Thomas Sauternes 2000

GWGMB9711_RWGhospitality asia Celebrity ~ 2015 IssueChef Volume Series_HAPA 2 Magazine Hot StampJob Number QL1507136C M Y K Studio Artist Suria Job Description GWGMB9711_RWG Celebrity Chef Series Studio Manager FA Size: 255mm (H) x 205mm (W) FA Size 205mm x 255mm Traffic 29/07/2015 • Hui Ling • Rev3 Print Size 205mm x 255mm Account Servicing Color 4C Color Specialist Profile Forga Q.C Supervisor

13 we’re here

Hospitality Asia is distributed to industry professionals and is also available for browsing at various reading lounges of the following establishments:-

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14 we’re here

Aviva Spa at Aranda Country Club Spring Garden Tropicana by Tai Thong Vansh YTL International College of Hotel TRAVEL AGENTS (SINGAPORE) Ayuthaya – The Royal Thai Spa @ Gallery Sushi Hinata Waku Ghin at Marina Bay Sands, Management Air Sino-Euro Associates Travel Hotel Singapore Sutraa by the Olive Tree Group Singapore American Lloyd Travel Services Banyan Tree Spa Tamarind Hill Kuala Lumpur Ying Yang, The Club Hotel HOSPITALITY SCHOOLS (SINGAPORE) Chan Brothers Earth Sanctuary Day Spa Temptation by the Olive Tree Group At-Sunrice GlobalChef Academy City 99 Asia Travel Essence Vale Aroma Spa That Little Wine Bar, Penang EMBASSIES IN MALAYSIA Dimensions International College Commonwealth Travel Service Corporation Estheva Spa The Beer Factory (Setiawalk) Australian Trade Commission Raffles Campus Farmosa Holiday Tours Helio Asia Spa The Beer Factory (Sunway Giza) British High Commission Raffles Hospitality School Nam Ho Travel Service Lagunita Spa The Bierhaus (Taman Johor Jaya) Canadian High Commission SHATEC Institutes Seiki Travel Mayoory Ayurvedic Spa, Singapore The Bierhaus (Taman Sentosa) Embassy of Belgium Singapore Culinary Institute Shengyan Tours & Travel Rustic Nirvana Singapore The Geographer Adventure Restaurant Embassy of Brazil Temasek Culinary Academy ZUJI Travel Spa Botanic at Sentosa Resort & Spa and Bar, Puchong Embassy of Chile The Tourism Academy @ Sentosa Spaboutique The Ming Room Restaurant Kuala Lumpur Embassy of Denmark William Angliss Institute Singapore AIRLINE OFFICES IN MALAYSIA Spa Valley The Olive Tree by the Olive Tree Group Embassy of France Air France Spa Villas – Resorts World at Sentosa The Pool Embassy of Ireland GOLF & COUNTRY CLUBS (MALAYSIA) Air India St Gregory Spa at Marina Mandarin The Roof, Petaling Jaya, Selangor Embassy of Awana Genting Highlands Golf & Country Air Mauritius The Asian Spa at Fullerton Hotel The Ship Kuala Lumpur Embassy of Mexico Resort Air New Zealand The Aspara Spa at Goodwood Park Hotel Thirty8 Embassy of Peru Berjaya Hills Golf & Country Club All Nippon Airways The Oriental Spa at Mandarin Oriental Top Hat Restaurant Embassy of Romania Bukit Beruntung Golf & Country Club, Singapore Trend Matrix Enterprises, Kuala Lumpur Embassy of Spain Selangor British Airways The Spa @ Aranda, Singapore Vanity Mansion Kuala Lumpur Embassy of Sweden Bukit Jalil Golf & Country Resort, Selangor Cathay Pacific Airway The Tamarind Spa Vansh Kuala Lumpur Embassy of the Federal Republic of Cinta Sayang Golf & Country Resort, China Airlines Wayan Retreat Balinese Spa, Singapore Vintry Cellars, Petaling Jaya Germany Kedah Emirates Xenri Japanese Restaurant @ Wisma Elken Embassy of the People’s Republic of China Clearwater Sanctuary Golf Resort, Perak Firefly RESTAURANTS (MALAYSIA) YUZU Japanese Restaurant @ The Embassy of The Republic of Indonesia Darul Aman Golf & Country Club, Kedah KLM Royal Dutch Airlines Al-Amar Lebanese Cuisine Kuala Lumpur Gardens Embassy of the Republic of Italy Glenmarie Golf & Country Club, Selangor Lufthansa Malaysia Amadeus Bistro & Wine Bar Embassy of the Republic of Korea Horizon Hills Golf & Country Club Malaysia Airlines Atmosphere 360 RESTAURANTS (SINGAPORE) Embassy of the Republic of the Philippines Kelab Golf Perkhidmatan Awam, Kuala Myanmar Airways International Bagan Bar & Restaurant, Penang 1-Altitude Embassy of the Socialist Republic of Lumpur Philippine Airlines Belanga Café, Mid Valley Au Jardin Vietnam Kota Permai Golf & Country Club, Qantas Bianco Kuala Lumpur Au Petit Salut Embassy of the Union of Myanmar Selangor Royal Brunei Airlines Bijan Bar & Restaurant Kuala Lumpur Boathouse Restaurant Embassy of the United States of America Kuala Lumpur Golf & Country Club Singapore Airlines Bijou Kuala Lumpur Caffe B French Embassy Mercure Johor Palm Resort & Golf Swissair Chili Padi Restaurant Cas Born Ventro High Commission of Brunei Darussalam Pulai Springs Golf & Country Club, Johor Thai International Chin’s Stylish Chinese Cuisine, Penang Chinois High Commission of the Republic of Royal Selangor Golf Club, Kuala Lumpur ChinaHouse, Penang Choupinette Singapore Saujana Golf & Country Club, Selangor AIRLINE OFFICES IN SINGAPORE Cilantro Restaurant, Kuala Lumpur Club Chinois Indian High Commission Sultan Abdul Aziz Shah Golf Club, Air France Crystal Jade Restaurant @ The Gardens Coriander Leaf New Zealand High Commission Selangor Air India Dragon-I Restaurant Kuala Lumpur Crystal Jade Golden Palace (Paragon) Royal Danish Embassy Tanjong Puteri Golf Resort, Johor Air Mauritius El Meson Spanish Restaurant Friends at Jelita Royal Embassy of Saudi Arabia The Mines Resort & Golf Club All Nippon Airways Kuala Lumpur Garibaldi Royal Thai Embassy Tropicana Golf & Country Club, Selangor Asiana Airlines Enak Kuala Lumpur Garuda Padang The Italian Trade Commission Bangkok Airways Estilo Halai Restaurant The Royal Norwegian Embassy GOLF & COUNTRY CLUBS British Airways Eu Yan Sang’s Zun Kitchenette Helipad @ Clarke Quay (SINGAPORE) Cathay Pacific Airways Front Page Iggy’s at the Hilton Hotel, Singapore EMBASSIES IN SINGAPORE Jurong Country ClubKeppel Country Club Continental Airlines FUKUYA Authentic Japanese Cuisine Il Lido, Sentosa Golf Club Embassy of Argentina Laguna National Golf & Country Club Emirates Geographic Adventure Restaurant Bar Indochine Restaurant Club Street Australian High Commission Marina Bay Golf Course Gulf Air Club (Menjalara) Indochine Waterfront Embassy of Austria Orchid Country Club Indian Airlines il Lido Italian Dining + Lounge Bar Ivory Embassy of Belgium Raffles Country Club Japan Air Lines Imperial China by Tai Thong JAAN at Swissotel the Stamford, High Commission of Brunei Darussalam Safra Resort & Country Club KLM Royal Dutch Airlines Imperial City by Tai Thong Singapore Embassy of Cambodia Seletar Country Club Korean Air Lines Imperial Garden by Tai Thong Ku De Ta Singapore High Commission of Canada Sentosa Golf Club Kuwait Airways Indonesian Corner Fast Food, Johor L’Atelier de Joël Robuchon at Resorts Chinese Embassy Singapore Island Country Club Myanmar Airways International Indulgence Restaurant & Living, Ipoh, World Sentosa, Singapore Embassy of France Tanah Merah Country Club Nippon Cargo Airlines Perak Lantern @ Fullerton Bay Hotel Singapore Embassy of Germany Warren Golf & Country Club Garuda Indonesia Kame Sushi Le Papillion High Commission of India Pakistan International Airlines Kechara Oasis New Age Vegetarian Lei Gardens (CHIJMES) Embassy of Indonesia BANK LOUNGES (MALAYSIA) Royal Brunei Airlines Cuisine, Petaling Jaya Les Amis, Singapore Embassy of Italy Alliance Bank Privilege Banking Royal Jordanian KURA, Petaling Jaya Majestic Restaurant & Bar Embassy of Japan CIMB Private Banking SAS Singapore La Risata Kuala Lumpur My Humble House Embassy of Lao PDR Hong Leong Priority Banking Saudi Arabian Airlines Marini’s on 57 One on the Bund Embassy of Myanmar HSBC Premier Sempati Air MOVIDA – C180, Cheras Selatan Orchard Lei Garden High Commission of New Zealand KFH Priority Banking Singapore Airlines MOVIDA – Changkat Bukit Bintang Original Sin Embassy of The Philippines Maybank Private Banking South African Airways MOVIDA – Hatten Square, Melaka OSO Ristorante Saudi Arabia Embassy OCBC Premier Banking Sri Lankan Airlines MOVIDA – IOI Boulevard, Puchong Osteria Mozza, Singapore Embassy of Spain Public Bank Red Carpet Banking Thai International Airways MOVIDA – Scott Garden, Jalan Klang Paddy Fields Taipei Representative Office RHB Bank Premier Banking Vietnam Airlines Lama Paradise Pavilion Embassy of Thailand Standard Chartered Priority Bank MOVIDA – Sunway Giza, Petaling Jaya Pierside Kitchen & Bar Embassy of United Arab Emirates The Bank of Nova Scotia Berhad AIRPORT/AIRLINE & OTHER LOUNGES Mulligan’s Pub & Bistro Prive, Keppel Island U.S. Embassy (Scotiabank) Cathay Pacific Lounge, KLIA Noble House Restaurant Kuala Lumpur Punjab Grill by Jiggs Kalra Embassy of the Socialist Republic of UOB Private Banking Dynasty Lounge, KLIA Noble Mansion PJ Rang Mahal Vietnam Golden Lounge Domestic KLIA Nobu Restaurant, KLCC Relish Burger Bank Lounges (Singapore) Golden Lounge Kota Kinabalu, Malaysia One Seafood @ Bukit Bintang Restaurant Andre, Singapore HOSPITALITY SCHOOLS (MALAYSIA) DBS Asia Golden Lounge Kuching, Malaysia Oriental Pavilion Restaurant Petaling Jaya Restaurant Madame Butterfly Ascot Academy ICICI Bank Golden Lounge London, UK Pak Loh Chiu Chow Restaurant Saint Pierre Berjaya Higher Education Sdn Bhd ANZ Signature Priority Banking Golden Lounge Melbourne, Australia Passage Thru’ India Kuala Lumpur Salt Grill & Sky Bar, ION Orchard Cilantro Culinary Academy Golden Lounge Penang, Malaysia Pegaga Restaurant, Kuala Lumpur Savanh Bistro + Lounge Genting Inti International College TRAVEL AGENTS (MALAYSIA) Golden Lounge Perth, Australia Pietro Ristorante Italiano Senso HELP College of Art & Technology AF Travel Golden Lounge Regional, KLIA Ploy Serenity Spanish Bar & Restaurant INTI International University & College Bestour & Travel Golden Lounge Satellite KLIA Prego Shinji, Singapore KDU University College De Mawardah Travel & Tours Golden Lounge Singapore QEII The Venue Si Chuan Dou Hua Restaurant Kolej Discovery Overland Holiday Golden Lounge Sydney, Australia Renoma Café Gallery Sky Dining @ Singapore Flyer Kuala Lumpur Metropolitan University Dream Destination Travel & Tours Kris Flyer Gold Lounge, Singapore Changi Restaurant Mao Jia Sky on 57 @ Marina Bay Sands College (KLMUC) GSI Travel Airport Royal China Bukit Bintang by Tai Thong Taste Paradise Limkokwing University Holiday Tours & Travel Plaza Premium Lounge, LCCT Shook! Restaurant Tawandang Microbrewery @ Dempsey Lincoln University College Malaysian Harmony Tour & Travel Silver Kris Lounge, KLIA Sid’s Pub-Plaza Damansara The Cliff Nilai School of Hospitality & Tourism Mayflower Acme Tours Silver Kris Lounge, Singapore Changi SOHO Country House The Forbidden City Olympia College (Malaysia) Pacific World Destination East Airport SOHO Free House, Penang The Jewel Box, Mount Faber Ranaco Training & Education Institute Sedunia Travel Services SOHO Gastro Pub The Song of India SEGI University Udara Travel & Tour ONBOARD SOULed Out Kuala Lumpur Tong Le Private Dining Sunway University College Worldspan Travel First Class and Business Class Flights on Spring Garden KLCC by Tai Thong Tung Lok Restaurant, Singapore Taylor’s University College Malaysia Airlines Spring Garden Melaka by Tai Thong TWG Tea Salon & Boutique UCSI University

15 wassup!

REGIONAL SERIES 2015-2017

Passion • Excellence • Recognition

hree very important words encapsulate the establishments, properties and individuals who have the Hospitality Asia Platinum Awards (HAPA) – ‘Passion for Excellence’ is a feature of the awards. Excellence passion, excellence and recognition. The first two is defined as ‘having outstanding qualities.’ Aiming for are commonly heard in the hospitality industry as excellence requires inspiring leadership skills, a desire to everyone from chefs to general managers and back-of-the- be succeed, strong passion, high energy and a partnership house staff strive to do their best for their guests. HAPA with an engaged team by building long lasting guest and injects that additional third quality by recognising those customer relationships. within the industry who go the extra mile to ensure they The evening’s success requires incredible commitment deliver the best service possible, at all times. from the organiser, committee, the extensive panel of Since their inception in 2002, HAPA has set out to judges, nominees and the sponsors, who have all devoted recognise and honour the most outstanding and deserving their time and energy to identify those with unparalleled establishments and individuals in the hospitality industry commitment to the industry. throughout the region. HAPA has also stood firm in With HAPA’s new direction, we will be looking for acknowledging that the core strength of this dynamic passionate, dedicated and hard working individuals, industry is invariably credited to individuals who contribute outstanding establishments and properties that constantly tirelessly in their efforts to uplift service standards. challenge themselves to excel and deliver the best without A spectacular and glitzy award ceremony is planned compromising quality and service. This recognition is for 2016 in Kuala Lumpur, in one of the city’s grandest based on benchmark scores set by the HAPA Committee, ballrooms. The region’s most deserving hospitality regardless of the number of nominees participating in each individuals and teams will gather for a memorable night of category. awards, entertainment, food and beverages with proceeds In other words, there will no longer be recipients for the going to a deserving cause. ‘Best Five’ or ‘Best Ten’. HAPA now recognises and awards Through HAPA, an impressive number of recipients have nominees who surpasses HAPA’s benchmark score and will been awarded for raising the hospitality standards in their present them with a recognition plaque/trophy for their respective countries. These recipients deserve recognition achievement. This is to encourage industry players with as they have shown tremendous passion and dedication to a Passion for Excellence to set an example and ultimately the industry and have persevered with all the challenges improve the benchmark. that they encountered in performing their duties. As always, as part of HAPA’s corporate and social The judging panel had a difficult task determining responsibilities, the Committee will be working with a who attained the ultimate benchmark of excellence for deserving children’s charity to ensure that the HAPA Awards the coming series of awards. HAPA’s constant search for benefit a broader community, other than the one it serves.

Discipline is the bridge between goals and accomplishments. ~ Jim Rohn

16 wassup!

REGIONAL SERIES 2015-2017

LIST OF AWARDS

MAJOR AWARDS MSE HAPA Service Excellence - Beyond Expectations (Accommodation) MSE HAPA Service Excellence - Beyond Expectations (Dining) MHT HAPA Hotel of the Year - Extraordinary Stay MRS HAPA Resort of the Year - Best Discovery MRT HAPA Restaurant of the Year (Hotel/Resort) - Destination Restaurant (Hotel/Resort) MRTi HAPA Restaurant of the Year (Independent) - Unique Experience (Independent) MIC HAPA Icon of the Year - Hospitality Entrepreneur MHL HAPA Hospitality Leadership Award - Exceptional Achievement MGM HAPA General Manager of the Year - The Ambassador of Hospitality MKK HAPA King of Kitchens - The Ambassador of Cuisine MFB HAPA F&B Personality of the Year - Champion of Innovation MNS HAPA Nightspot of the Year - “The Place” MIS HAPA Indulging Spa of the Year (Hotel/Resort) - Heavenly Experience MDS HAPA Day Spa of the Year (Independent) - Blissful Experience MGC HAPA Golf Course of the Year - Exhilarating Experience HEAVENS OF HOSPITALITY H5H HAPA Best 5-Star Hotel - Exceptional Experience H4H HAPA Best 4-Star Hotel - Exceptional Experience H5R HAPA Best 5-Star Resort - Momentous Experience H4R HAPA Best 4-Star Resort - Momentous Experience HFR HAPA Best Family & Recreational Resort - Delightful Experience HBQ HAPA Best Boutique Hotel/Resort - Exceptional Lifestyle & Living Experience HSR HAPA Best Serviced Residence - Perfect Living FLAVOURS OF HOSPITALITY FAC HAPA Best Asian Cuisine - Flavours of Asia FWC HAPA Best Western Cuisine - Flavours of the West FCA HAPA Best Casual Dining/All Day Dining - Most Contemporary Experience FCD HAPA Extraordinary Concept Dining - Most Innovative Experience PASSIONS OF HOSPITALITY PMA HAPA Asian Masterchef - Master of Authenticity PMW HAPA Western Masterchef - Master of Fine Cuisine PMP HAPA Pastry Masterchef - Captain of Creativity HOSPITALITY FROM THE HEART DFO HAPA Front Office Excellence - Exceptional Service DCG HAPA Concierge Excellence - The Extra Mile DHK HAPA Housekeeping Excellence - An Added Touch

Note: The above 32 awards listed are subject to change and final confirmation by the HAPA Committee. MSE is a compulsory category for Accommodation and Restaurant categories.

For further inquiries, please contact +603-7954 1911 or email us at [email protected]

17 “Pursue excellence and success will follow.”

Rancho

HAPA ~ Passion • Excellence • Recognition

HOSPITALITY ASIA PLATINUM AWARDS (HAPA) recognizes and rewards the crème de la crème of the hospitality industry at all levels. Focusing on the people who strive ceaselessly to give guests a hospitality experience bar none, this signature soiree has become a much-anticipated event for all players and businesses who work within the hospitality industry. HAPA, dedicated to recognizing and rewarding personalities and establishments who have shown drive, dedication and passion for excellence. The Award Categories are as diverse as the industry it serves, with personality awards dedicated to service excellence and leadership, to categories ranging from the best experiences to be had in travel, golf, spa, food and entertainment. The Oscars of Hospitality is held annually, with Malaysia and Regional countires taking it in turn to host the event.

hospitality asia ~ 2015 Issue Volume 2 PagePage 18 18 C M Y K