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hospitality asia ~ June-August 2011 Page 1 C M Y K PUBLISHER’S NOTE CAPITAL. HUMAN NOW.
Page 2 achieve. continue tosupportourefforts, becausewesharethesamegoals. andIhopeyouwill team willalwaysworkforthebettermentofhospitalityindustry need tosowtheseedsofdreamsandalsonurtureseedlings. Mymagazineandmy ladder, whatstopsachambermaidfrombecoming theDirectorofOperations? General Manageroncecarriedluggageasabellhopandworkedhisway upthecareer Managers andchefs, asawayforwardfortherankandfile. Afterall, ifaHAPA winning determination canachieve. them andtheirworkasshiningexamplesofwhatpassion, honesty, integrity and bring thetirelessmenandwomenofbackhouseintospotlight, showcasing in asmallwaytorewardthehardworkanddetermination. have notbeenabovebringingthepersontonoticeofhisorhersupervisor, hoping, staff,young service wemakeitapointtocommendhimorherfortheirservice. We management; andmentorsmentored. tobuildpersonalrelationshipsbetweenstaffand fromtrying not preventtheindustry staff enticedawayforafewhundredRinggitmore. True scenarios, butthisshould can happen. totrainandretain, Manytimeshotelierstellmethattheytry onlytohave When thepoachingstops, staff perhapstrainingandlong-termretentionofservice are doing, canandshoulddotoensuretheirownpooloftalent. butwhattheindustry deliverables.increasingly poorservice Malaysia, industry, thefreezingofforeignlabouriscausingslumpsinservice with the moremenialbackgroundjobsofcleaningorho-humbackhouseduties. In What isnotsaidthattheseforeignersaretheonlyonesableordesiringtotakeup masses clamouragainstwhattheyseeastheintrusionofforeignersintotheircountry. the risingcostofforeignlabour. backlash ofthelackhumancapitaldevelopmentinSoutheast Asian regionand the hotelstheyown?Deepquestions. Painfulquestions. Butdeeplyrelevant, giventhe for the top positions atAsian hospitality brands have groomed their own countrymen Do youknowmany Asian propertieswhichareheadedby Asians? Howmanyleading Write [email protected] formoreonwhatwecanhelpyou Hospitality Asia isaboutrecognizingachievement, but we believethatalso We givethesemenandwomenmotivationbylaudingtheDirectorsGeneral These thingsareamplifiedattheHospitality AsiaPlatinum Awards. We wantto Hospitality Asia actsasaconduitfortheindustry. When wemeetapromising The questionfacinghospitalityprovidersnowshouldnotbewhatthegovernments In Singapore, oneofthegiantstourisminSoutheast Asian region, the Founder/Publisher Jennifer Ong hospitality asia ~ June-August 2011 Page 3 C M Y K Memberships and Endorsements
Founder • Publisher Jennifer Ong [email protected]
Publishing Manager Chefs Association of Malaysia Malaysian Food & Beverage Steven Austin Executives Association [email protected]
Senior Publishing Executive Elizabeth Tee [email protected] Society of Professional Chefs (Singapore) Singapore Chefs Association
Staff Writer Cheryl Ann Felix [email protected]
The Society of The Golden Keys Singapore Les Clefs d’Or Indonesia Senior Manager, Events & Communications Nor Sherina Binti Khairi [email protected]
Publishing & Events Assistant Association of Culinary Professionals Jakarta Bali Culinary Professionals Indonesia Sharla Subramahni [email protected]
Assistant Director, Finance & HR Rachel Law [email protected] Thailand Chef’s Association, Food & Beverage Managers Association Member of World Association of Singapore of Cooks Societies (WACS) Creative Direction Pat Seow Devilish Ideas
Editorial Consultant Singapore Food Manufacturers Baking Industry Training Centre Restaurant Association of Karen-Michaela Tan Association (Singapore) Singapore Write Pix Unlimited
Contributor Singapore Association of Food Equipment, David Bowden Manufacturers & Suppliers Travel Write Sdn Bhd International Bartenders Association Association of Bartenders & Sommeliers (IBA) Singapore Contributing Photographer Chin Kit Sen Write Pix Unlimited
Jakarta International Hotels Hospitality Purchasing Association of Association Indonesia Association (Singapore) Rooms Division Executives Head Office World Asia Publishing [M] Sdn Bhd [564376-H] 3 Jalan 14/28, Section 14, 46100 Petaling Jaya Association of Selangor Darul Ehsan, Malaysia. Singapore Housekeepers Malaysian Association of Housekeepers Tel : +60 3 7954 1911 Fax : +60 3 7954 3911 E-mail: [email protected]
WAP Singapore 10 Anson Road, #10-06 International Plaza, Singapore 079903 Tel : +65 9067 4090, +65 8163 7300 Club Managers Association (Singapore) Club Managers Association of Indonesia
www.HospitalityAsiaOnline.asia www.Hapa.asia
Asian Golf Course Owners Federation Bali Spa & Wellness Association www.facebook.com/HAPAAwards
Printing Percetakan Lai Sdn Bhd 1 Persiaran 2/118C, Kawasan Perindustrian Desa Tun Razak Cheras, 56000 Kuala Lumpur, Malaysia. Hotel Public Relations Stamford College Kuala Lumpur Tourist Association of Thailand Association Tel : +60 3 9173 1111
Page 4 hospitality asia ~ June-August 2011 Page 5 C M Y K CONTENTS TRANSPARENCIES SENTIN ARE AT THE OWNERS’RISK. controlled COPYRIGHT ©
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hospitality m rewards foritsmembers. recognition, flexibilityandwider programme boastsgreater national carrier’s frequentflyer strategic enhancementofthe their needs. The timelyand of itsmembersegmentsand reflect adeeperunderstanding programme.efforts These as Asia’s pre-eminent loyalty was amovetofortifyitsposition enhance andimproveEnrich programme. The decisionto the refiningofitsloyalty as Enrich, recentlyannounced Flyer Programme, betterknown The Malaysia Airlines’ Frequent COVER ON THE 16 ) sdn m
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hospitality AND ITSREPRESENTATIVES ACCEPT NOLIABILITIES FORLOSSORDAMAGE. - related
establishments , institutions taling FEATURES food &entertainment Dusit Thani Manila–LivingInRoyalLuxury Samaya SayanUbud–Paradise, Naturally Miri MarriottResortandSpa–IdealLocation Holiday InnKualaLumpurGlenmarie–Uniquely Travel Supplement InterContinental Singapore–PeranakanInspiredPleasures Royal PlazaOnScotts, Singapore–Redefining Work andLifestyle Resorts World Manila– The Place To Play The DharmawangsaJakarta– A Residential Tale Destination FEATURES travel, golf&spa Two Decades, Double The Success–PestBusters Turns 20 Focus The Greener The Better Feature Defining Success–PatrickFiat, GeneralManager, RoyalPlaza Coffee Chat Meritus Hotels&Resorts The DreamChaser–MichaelSengol, ChiefExecutiveOfficer, Impressions FEATURES hospitality Long LiveJapaneseCuisine– Two ofSingapore’s bestkept The Asian Excursion–OurbestfindsfromBali, Jakarta, Kuala Table Top A SideOfIrreverence–One World Hotel’s ExecutiveChef, Chef Talk J aya On ScottsSingapore secrets –MatsuandHokkaidoSushi Lumpur andSingapore Ammar IbrahemEl Ali
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complimentary hospitality asia ~ June-August 2011 Page 7 C M Y K Hospitality Asia is distributed to industry professionals within Malaysia, Singapore, Thailand, Indonesia and Vietnam. Hospitality Asia is also available for browsing at various reading lounges of the following establishments:-
HOTELS, RESORTS & MICE (MALAYSIA) Hotel Novotel Kota Kinabalu 1Borneo The Andaman, A Luxury Collection Resort, PARKROYAL on Beach Road Armada Hotel Petaling Jaya Hotel Novotel Kuala Lumpur City Centre Langkawi PARKROYAL on Kitchener Road Ascott, The Kuala Lumpur Hyatt Regency Kinabalu, Sabah The Banjaran Hotsprings Retreat PARKROYAL Serviced Suites Singapore Avillion Port Dickson, Negeri Sembilan Hyatt Regency Kuantan Resort The Club at The Saujana Peninsula Excelsior Hotel, Singapore Awana Kijal Golf, Beach & Spa Resort, Imperial Hotel, Miri The Datai Langkawi, Kedah Quality Hotel Singapore Terengganu Impiana Cherating Resort, Pahang The Gardens Hotel & Residences, Kuala Quincy Hotel, Singapore Awana Porto Malai Langkawi, Kedah Impiana KLCC Hotel & Spa Kuala Lumpur Lumpur Raffles Hotel Singapore Batik Boutique Hotel, Kuching Japamala Resort, Tioman The Legend Water Chalets Rasa Sentosa Resort, Singapore Bayview Hotel Georgetown Penang Jerejak Rainforest Resort The Majestic Malacca Regency House Bayview Hotel Melaka JW Marriott Hotel Kuala Lumpur The Royale Bintang Kuala Lumpur Rendezvous Hotel Berjaya Georgetown Hotel Penang Klana Resort Seremban The Royale Bintang Resort and Spa, Negeri Royal Plaza on Scotts Berjaya Langkawi Beach & Spa Resort Kuala Lumpur Convention Centre (KLCC) Sembilan Shangri-la Hotel Langkawi, Kedah Laguna Redang Island Resort, Terengganu The Royale Chulan Kuala Lumpur Sheraton Towers Singapore Berjaya Redang Beach Resort, Redang Island, Le Meridien Kuala Lumpur The Saujana Hotel Kuala Lumpur Siloso Beach Resort, Sentosa, Singapore Terengganu Legend, The Kuala Lumpur The Villas @ Sunway Resort Hotel Singapore Marriott Hotel Berjaya Times Square Hotel & Convention Mandarin Oriental Hotel Kuala Lumpur The Westin Kuala Lumpur Swissotel Merchant Court Hotel Center Kuala Lumpur Maxims, Genting Highlands, Pahang The Westin Langkawi Resort & Spa, Kedah Swissotel The Stamford, Singapore Berjaya Tioman Beach Resort, Tioman Island, Maytower Hotel & 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Selangor HOTELS, RESORTS & MICE (SINGAPORE) City Bayview, The Langkawi, Kedah Pacific Regency Hotel Suites Kuala Lumpur Albert Court Hotel Singapore SPAS (MALAYSIA) Club Med Cherating, Pahang Palace of the Golden Horses, Selangor Amara Hotel Singapore Andana Spa Kuala Lumpur Colmar Tropicale, Berjaya Hills Palm Garden Hotel, Selangor Amara Sanctuary Resort Sentosa Singapore Angsana Spa Kuala Lumpur Concorde Hotel Kuala Lumpur Pan Pacific Kuala Lumpur International Airport Berjaya Hotel Singapore Bella Luna Sdn Bhd Concorde Hotel Shah Alam, Selangor Hotel Capella Singapore Biossentials Puri Spa Coronade Hotel, The Kuala Lumpur Pangkor Laut Resort, Perak Carlton Hotel Borneo Spa – Nexus Resort Karambunai Corus Hotel Kuala Lumpur PARKROYAL Kuala Lumpur Changi Village Hotel Sabah Crowne Plaza Mutiara Kuala Lumpur PARKROYAL Penang Concorde Hotel Singapore Edes Spa – The Puteri Pacific Hotel, Johor Cyberview Lodge Resort & Spa, Selangor PARKROYAL Serviced Suites Kuala Lumpur Conrad Centennial Singapore Elysyle Spa De Palma Ampang, Selangor Pearl International Hotel Kuala Lumpur Crockfords Tower Energy Day Spa, Ampang, Kuala Lumpur Dorsett Regency Kuala Lumpur Philea Resort & Spa Melaka Fairmont Singapore Gamelan Spa, Kuala Lumpur Doubletree by Hilton Kuala Lumpur Piccolo Hotel Kuala Lumpur Festive Hotel – Resorts World at Sentosa Jari Jari Spa Kota Kinabalu, Sabah Eastern & Oriental Hotel Penang PNB Darby Park Executive Suites Kuala Four Seasons Hotel Jojoba Spa Kuala Lumpur Eastin Hotel Petaling Jaya, Selangor Lumpur Furama Riverfront Singapore M Spa Genting, Pahang Eastin Hotel Penang Prince Hotel & Residence Kuala Lumpur Gallery Hotel Mandara Spa – Sutera Harbour Resort Equatorial Cameron Highlands, Pahang Pullman Kuching Goodwood Park Hotel Kota Kinabalu, Sabah Equatorial Hotel Melaka Pullman Putrajaya Lakeside Grand Copthorne Waterfront Hotel Singapore Mandrayu Spa – Strawberry Park Resort, Equatorial Hotel Penang Putra World Trade Centre Kuala Lumpur Grand Hyatt Singapore Pahang Evergreen Laurel Hotel Penang (PWTC) Grand Mercure Roxy Hotel Martha Tilaar Spa Kuala Lumpur Everly Resort Hotel Malacca Putrajaya International Convention Centre Grand Park City Hall Ozmosis Health and Day Spa, Bangsar, Four Points by Sheraton, Kuching (PICC) Hard Rock Hotel Singapore Kuala Lumpur Four Seasons Resort Langkawi, Kedah Putrajaya Marriott Hotel Hilton Singapore Samsara Spa @ Swiss Garden Hotel Fraser Place Kuala Lumpur Putrajaya Shangri-La Holiday Inn Atrium Singapore Kuala Lumpur G Hotel Penang Renaissance Hotel Kuala Lumpur Holiday Inn Singapore Orchard City Centre Sembunyi Spa – Cyberview Lodge Resort Golden Palm Tree Sepang Renaissance Melaka Hotel 1929, Singapore & Spa GTower Hotel Kuala Lumpur Ri-Yaz Heritge Marina Resort & Spa, Hotel Grand Pacific Serenity Spa, Shah Alam Grand Bluewave Hotel Shah Alam, Selangor Terengganu Hotel Michael Spa Indrani, Starhill, Kuala Lumpur Grand Borneo Hotel, Kota Kinabalu Riverside Majestic Hotel, Kuching Hotel Re! @ Pearl’s Hill Spa Village, Pangkor Laut Resort, Perak Grand Dorsett Labuan Hotel Ritz Carlton Kuala Lumpur InterContinental Singapore Spa Village, Tanjong Jara Resort, Terengganu Grand Dorsett Subang Royale Bintang Damansara, The Selangor Klapsons, The Boutique Hotel St Gregory Spa – PARKROYAL Penang Resort Grand Margherita Hotel, Kuching Shangri-La’s Golden Sands Resort, Penang Landmark Village Hotel Singapore Tatami Spa - Berjaya Hills, Pahang Grand Millennium Kuala Lumpur Shangri-La Hotel Kuala Lumpur Link Hotel Singapore Teratai Spa @ Meritus Pelangi Beach Resort Grand Seasons Hotel Kuala Lumpur Shangri-La’s Rasa Ria Resort, Kota Kinabalu, M Hotel Singapore & Spa, Langkawi Hard Rock Hotel Penang Sabah Mandarin Orchard Singapore Teratak Spa, Penang Heritage Hotel Ipoh, Perak Shangri-La’s Rasa Sayang Resort & Spa, Mandarin Oriental Singapore Thalia Spa @ Eastin Hotel Petaling Jaya, Hilton Kuala Lumpur Penang Marina Bay Sands Singapore The Andaman Spa – Andaman Datai Bay, Hilton Kuching, Sarawak Shangri-La’s Tanjung Aru Resort Kota Marina Mandarin Singapore Langkawi, Kedah Hilton Petaling Jaya, Selangor Kinabalu, Sabah Naumi The Sompoton Spa @ Hotel Istana Holiday Inn Glenmarie Kuala Lumpur Sheraton Imperial Kuala Lumpur New Majestic Hotel Kuala Lumpur Holiday Inn Melaka Sime Darby Convention Centre Novotel Clarke Quay Singapore The Spa – Mandarin Oriental Kuala Lumpur Holiday Villa Subang, Selangor Somerset Seri Bukit Ceylon Kuala Lumpur Oneo 15 Marina Club Hotel Equatorial Bangi-Putrajaya Sunway Resort Hotels & Spa, Selangor Orchard Hotel Singapore SPAS (SINGAPORE) Hotel Equatorial Kuala Lumpur Sutera Harbour Resort Kota Kinabalu, Sabah Orchard Parade Hotel Singapore Amrita Spa at Swissotel The Stamford Hotel Istana Kuala Lumpur Swiss Garden Damai Laut Resort & Spa Orchard Parksuites Aramsa Spa, Singapore Hotel Maya Kuala Lumpur Lumut, Perak Pan Pacific Orchard Aviva Spa at Aranda Country Club Hotel Midah Kuala Lumpur Swiss-Garden Hotel Kuala Lumpur Pan Pacific Singapore Ayuthaya – The Royal Thai Spa @ Gallery Hotel Nikko Kuala Lumpur Tanjong Jara Resort, Terengganu Paramount Hotel Singapore Hotel Singapore
8 hospitality asia Banyan Tree Spa Michelangelo’s Restaurant Singapore HOSPITALITY SCHOOLS (MALAYSIA) British Airways – Qantas/British Airways Earth Sanctuary Day Spa Nogawa Ascot Academy Malaysia Essence Vale Aroma Spa Original Sin Berjaya Higher Education Sdn Bhd Cathay Pacific Airways Estheva Spa OSO Ristorante Genting Inti International College China Airlines – CAL Helio Asia Spa Paddy Fields Kolej Damansara Utama (KDU) Emirates Lagunita Spa Paradise Dynasty Kolej Tunku Abdul Rahman Firefly Mayoory Ayurvedic Spa, Singapore Paradise Inn Nilai School of Hospitality & Tourism KLM Royal Dutch Airlines Rustic Nirvana Singapore Paradise Pavillion Ranaco Training & Education Institute Lufthansa Malaysia Spa Botanic at Sentosa Resort & Spa Rang Mahal Sunway University College Malaysia Airlines - MAS - Malaysia Airline Spaboutique Restaurant Madame Butterfly Taylor’s University College System Berhad Spa Valley Saint Julien Myanmar Airways International – MAI Spa Villas – Resorts World at Sentosa Saint Pierre HOSPITALITY SCHOOLS (SINGAPORE) Philippine Airlines St Gregory Spa at Marina Mandarin Savanh Bistro + Lounge At-Sunrice GlobalChef Academy Royal Brunei Airlines The Asian Spa at Fullerton Hotel Senso Dimensions International College Pte Ltd Singapore Airlines – SIA The Aspara Spa at Goodwood Park Hotel Si Chuan Dou Hua Restaurant Raffles Campus Pte Ltd Thai International Airways The Oriental Spa at Mandarin Oriental Siem Reap II Raffles Hospitality School Vietnam Airlines Singapore Taste Paradise SHATEC Institutes The Spa @ Aranda, Singapore Tawandang Microbrewery @ Dempsey Singapore Culinary Institute (SCI) AIRLINE OFFICES in Singapore The Tamarind Spa The Butter Factory Temasek Culinary Academy Air France Wayan Retreat Balinese Spa, Singapore The Cliff The Tourism Academy @ Sentosa Air India The Forbidden City Air Mauritius Ltd RESTAURANTS (MALAYSIA) The Song of India GOLF CLUBS & RESORTS (MALAYSIA) All Nippon Airways Co. Ltd 7atenine Tung Lok Restaurant, Singapore Awana Genting Higlands Golf & Country Resort Asiana Airlines Al-Amar Lebanese Cuisine Kuala Lumpur Vansh Berjaya Hills Golf & Country Club Bangkok Airways Co. Ltd Bagan Bar & Restaurant, Penang Bukit Beruntung Golf & Country Club, Selangor British Airways PLC Bianco Kuala Lumpur EMBASSIES IN MALAYSIA Bukit Jalil Golf & Country Resort, Selangor Cathay Pacific Airways Ltd Bijan Bar & Restaurant Kuala Lumpur Australian Trade Commission Cinta Sayang Golf & Country Resort, Kedah Continental Airlines Bijou Kuala Lumpur British High Commission Clearwater Sanctuary Golf Resort, Perak Emirates Chin’s Stylish Chinese Cuisine, Penang Canadian High Commission Darul Aman Golf & Country Club, Kedah Gulf Air Co Crystal Jade Restaurant @ The Gardens Embassy of Japan Glenmarie Golf & Country Club, Selangor Indian Airlines Ltd Dragon-I Restaurant Kuala Lumpur Embassy of Spain Horizon Hills Golf & Country Club Japan Air Lines Co. Ltd Ecoba Bar & Restaurant Petaling Jaya Embassy of Sweden Kelab Golf Perkhidmatan Awam, Kuala Lumpur KLM Royal Dutch Airlines El Meson Spanish Restaurant Kuala Lumpur Embassy of the Federal Republic of Germany Kota Permai Golf & Country Club, Selangor Korean Air Lines Enak Kuala Lumpur Embassy of the People’s Republic of China Kuala Lumpur Golf & Country Club Kuwait Airways Corporation Eu Yan Sang’s Zun Kitchenette Embassy of The Republic of Indonesia Mercure Johor Palm Resort & Golf Myanmar Airways International Co. Ltd FUKUYA Authentic Japanese Cuisine Embassy of the Republic of Italy Pulai Springs Golf & Country Club, Johor Nippon Cargo Airlines Co. Ltd Ibunda, Malay Fine Dining, Kuala Lumpur Embassy of the Republic of Korea Royal Selangor Golf Club, Kuala Lumpur PT Garuda Indonesia il Lido Italian Dining + Lounge Bar, Kuala Embassy of the Republic of the Philippines Saujana Golf & Country Club, Selangor Pakistan International Airlines Lumpur Embassy of the Socialist Republic of Vietnam Sultan Abdul Aziz Shah Golf Club, Selangor Royal Brunei Airlines Indulgence Restaurant & Living, Ipoh, Perak Embassy of the Union of Myanmar Tanjong Puteri Golf Resort, Johor Royal Jordanian Kechara Oasis New Age Vegetarian Cuisine, Embassy of the United States of America The Mines Resort & Golf Club SAS Singapore Petaling Jaya France Embassy of Malaysia Tropicana Golf & Country Club, Selangor Saudi Arabian Airlines KURA, Petaling Jaya High Commission of Brunei Darussalam Sempati Air La Risata Kuala Lumpur High Commission of the Republic of Singapore GOLF CLUBS & RESORTS (SINGAPORE) Singapore Airlines Ltd MOVIDA Kitchen + Bar + Club Lounge Indian High Commission Jurong Country Club South African Airways Noble House Restaurant Kuala Lumpur New Zealand High Commission Keppel Country Club Sri Lankan Airlines Ltd Oriental Pavilion Restaurant Petaling Jaya Royal Danish Embassy Laguna National Golf & Country Club Swissair Pah Loh Chiu Chow Restaurant Royal Embassy of Saudi Arabia Marina Bay Golf Course Vietnam Airlines Passage Thru’ India Kuala Lumpur Royal Thai Embassy, The Orchid Country Club Shook! Restaurant The Italian Trade Commission Raffles Country Club AIRPORT/AIRLINE LOUNGES SOHO Free House, Penang Safra Resort & Country Club Cathay Pacific Lounge, KLIA SOULed Out Kuala Lumpur EMBASSIES in Singapore Seletar Country Club Dynasty Lounge, KLIA Tamarind Hill Kuala Lumpur Embassy of Argentina Sentosa Golf Club Golden Lounge Domestic KLIA That Little Wine Bar, Penang Australian High Commission Singapore Island Country Club Golden Lounge Kota Kinabalu, Malaysia The Ming Room Restaurant Kuala Lumpur Embassy of Austria Tanah Merah Country Club Golden Lounge Kuching, Malaysia The Ship Kuala Lumpur Embassy of Belgium Warren Golf & Country Club Golden Lounge London, UK Vanity Mansion Kuala Lumpur High Commission of Brunei Darussalam Golden Lounge Melbourne, Australia Vansh Kuala Lumpur Embassy of Cambodia TRAVEL AGENTS (MALAYSIA) Golden Lounge Penang, Malaysia Vintry Cellars, Petaling Jaya High Commission of Canada Eden Tours Golden Lounge Perth, Australia Xenri Japanese Restaurant @ Wisma Elken Chinese Embassy Energy Holidays Golden Lounge Regional, KLIA YUZU Japanese Restaurant @ The Gardens Embassy of France Malaysian Harmony Tour & Travel Sdn Bhd Golden Lounge Satellite KLIA Embassy of Germany Parlo Tours Sdn Bhd Golden Lounge Singapore RESTAURANTS (SINGAPORE) High Commission of India PNL Travel Sdn Bhd Golden Lounge Sydney, Australia Cafe Siem Reap Embassy of Indonesia Kris Flyer Gold Lounge, Singapore Changi Capella (Starworth Group) Embassy of Italy TRAVEL AGENTS (SINGAPORE) Airport Club Chinois Embassy of Japan City 99 Asia Travel (S) Pte Ltd Plaza Premium Lounge, LCCT Coriander Leaf Embassy of Laos Farmosa Holiday Tours (S) Pte Ltd Silver Kris Lounge, KLIA Crystal Jade Golden Palace (Paragon) Embassy of Myanmar Nam Ho Travel Service (S) Pte Ltd Silver Kris Lounge, Singapore Changi Airport Friends at Jelita High Commission of New Zealand Seiki Travel Pte Ltd Garibaldi Embassy of The Philippines Shengyan Tours & Travel ONBOARD Go India Saudi Arabia Embassy First Class and Business Class Flights on il Lido Embassy of Spain AIRLINE OFFICES IN MALAYSIA Malaysia Airlines (MAS) Indochine Restaurant Club Street Taipei Representative Office Air France Indochine Waterfront Embassy of Thailand Air India Ivory Embassy of United Arab Emirates Air Mauritius Le Papillion UK Embassy/High Commission Air New Zealand Lei Gardens (CHIJMES) U.S. Embassy All Nippon Airways Co Ltd Les Amis Embassy of the Socialist Republic of Vietnam Berjaya Air Majestic Restaurant & Bar
hospitality asia 9 HAPA RELEASE 10 hospitality asia funds areraised, andwearehopingtoadopta secondchild’s wishshould sufficientfundsberaisedatthe GalaDinner. of childrenwith life-threatening illnesses. We are proud to announcethat we have pre-adopted one child’s wish, evenbefore The Adopt-A-Wish Programme createdbythefoundationallowsindividualsorcompaniestoadoptand granttheheartfeltwishes awardees, awardeesand5Goldcategory willemergeastheultimatewinner.category andthetopscorerofPlatinumcategory will havetwogroupsofawardees;the PlatinumandGoldcategories. Forinstance, HAPA Excellencewillhave5Platinum Service HAPAbenchmark score to be in the Best 10 will be raised at every Regional Series. The Major Award categories on the other hand, asHAPA’s willserve most outstandingestablishmentsandpersonalitieswithineachcategory benchmarkingsystem;wherethe the exception of the Major Awards in which the HAPA tradition of having one winner will continue. The conceptof awarding the 10 the awardsbynaming ‘Best 10in Asia’ forallcategories wherebythesecategorieswillnolongerhaveonlyonewinner, with sold onafirst-come, basis. first-serve andbookyourstoday! Sohurry first andsecondnight. Tickets forthe Award PresentationDinnersaretobepurchasednow, bearing inmindseatsortablesare and Plush Violet’. becauseawardswillbegivenoutonthe Itisimperativetonotethatattendance on bothnightsiscompulsory White’ andthedresscodeissmartcasual. The second night atMandarinOrchardSingaporeisaBlack Tie eventthemed ‘Black of HAPA RegionalSeries2011-2013. The first night willbeheldatthebeautifulCapellaSingaporewherethemeis ‘Ritzy Bangkok andPhukethaveoiledtheirgearsarereadytosprinttowardsthefinishline. Chiang Rai, KohSamui, Hanoi, HoChiMinhandManila. The returningcitieswhichincludeMalaysia, Singapore, Bali, Jakarta, awarded thebestin Asia. A staggering170nomineeshavebeengarneredtodate, withparticipationcomingfromnewcitieslike the competitionisheatingupasalargenumberofpowerfulcontendersfromaroundregioncastintheirnominationstobe Asia Platinum Awards (HAPA) RegionalSeriesreturnsforthesecondtimesincemakingitsdebutin2008. This timearound, In justafewmonths, wewillbewelcomingyouonceagaintothemostanticipatedhospitalityeventofyear. The Hospitality CELEBRATING THEBIG 10AT HAPA 2011 This year, the HAPA committeehaschosentheMake-A-WishFoundation, SingaporeaspartoftheHAPA charityprogramme. In conjunctionwithHAPA’s 10th Anniversary, theHAPA BoardofDirectorsand committee areintroducinganewconceptto Be suretomarkdown17and18November2011inyourcalendarsas thesetwonightswillbetheunveilingofwinners HAPA
RELEASE
LIST OF AWARDS
10 MAJOR AWARDS 8 ESTABLISHMENT 6 CULINARY AWARDS SVE HAPA Service Excellence AWARDS EDE HAPA Most Exquisite Dining Experience HTY HAPA Hotel Of The Year SLH HAPA Signature Luxury Hotel ~ Western Cuisine RSY HAPA Resort Of The Year SBH HAPA Signature Business Hotel ACR HAPA Most Authentic Asian Cuisine RTY HAPA Restaurant Of The Year SDH HAPA Signature Deluxe Hotel Restaurant EOY HAPA Entertainment Outlet Of The Year SLR HAPA Signature Luxury Resort ADD HAPA Most Chic All-Day Dining GCY HAPA Golf Course Of The Year SBQ HAPA Signature Boutique Hotel/Resort TCD HAPA Most Trendy Casual Dining SPY HAPA Spa Of The Year SFR HAPA Signature Family & Recreational (Independent Restaurants) GMY HAPA General Manager Of The Year Resort UFC HAPA Most Unique F&B Concept CTY HAPA Chef Of The Year SSR HAPA Signature Serviced Residences CBR HAPA Most Cosmopolitan Bar & ETY HAPA Hospitality Entrepreneur Of The Year SSE HAPA Signature Spa Experience Restaurant
7 PERSONALITY AWARDS 3 DEPARTMENT AWARDS KKC HAPA King Of Kitchens FOC HAPA Best Front Office MCW HAPA Master Chef ~ Western Cuisine CCG HAPA Best Concierge MCA HAPA Master Chef ~ Asian Cuisine HSK HAPA Best Housekeeping ACP HAPA Artistic Chef ~ Pastry IFB HAPA Most Innovative F&B Personality SPECIAL AWARD MOW HAPA Master Of Wine CSE HAPA F&B Front Line Customer Service SBT HAPA Most Stylistic Bartender Excellence
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Organizer Official Venue Official Publication
Note : The awards listed are subject to change and final confirmation by the HAPA Committee
hospitality asia 11 HAPA RELEASE 12 for hotelsandhotel groups. to designspecificgenericlinesparticularly brands combinedwiththeirin-house ability range ofwell-knownandbespoke amenity Under SAA, Woleco offersanextensiveglobal member ofStrategic Amenity Alliance (SAA). Philippines, Vietnam andCambodia, andisa Region, have5distributorsinKorea, Japan, facilities, 9 branch offices in the Asia Pacific Woleco owns2amenitymanufacturing needs ofallhotelprofessionals. To date, with adistributionnetworkbuilttomeetthe accessories tohotelsandhotelgroups, providing qualitybathroom amenities and Woleco isanestablishedmarketleaderin establishments yearafteryear. pest managementcontractswithprestigious that haswonandhelpedthemretainmany level consistencyandcommittedservices Pestbusters iswellknowntodeliverhigh toenvy.for thepestmanagementindustry hospitality industry, theyhavesetstandards Indonesia. With theirspecializedskillsinthe Thailand, Cambodia, the Philippines and with branchesinMalaysia, Vietnam, company iswellestablishedintheregion PestBusters, aSingaporepestmanagement hospitality asia Woleco HotelSupplies PteLtd PestBusters PteLtd S ponsors the world. 13 countries in Southeast Asia andaround need. Today, Sia Huat exports to more than budgetand there issomethingtosuitevery house brands of tableware and kitchenware, lasting relationships. Together withtheir partnerships through better value and long Southeast Asia, Sia Huat delivers win-win suppliesin kitchenware andfoodservice an extensiverangeofqualitytableware, As theleadingagentanddistributorfor changing marketplace, underoneroof. and equipmentthatmeettheneedsof products widest choiceoffoodservice Founded in1959, SiaHuatoffersthe introducing newinnovationstotheindustry. continued toleadthemarketbycontinuously security solutions, VingCard Elsafehas in1979 with hotelthe hospitality industry countries worldwide. Since revolutionizing international networkcoversmorethan165 their guests. VingCard Elsafe’s extensive of mindforbothhospitalityprovidersand solutions toprovidesecurityandpeace continuing toofferadvancedtechnology millionhotelrooms,securing inexcessof 6 in morethan36,000propertiesworldwide, Assa Abloy Hospitalityhasproductsinstalled The worldleaderinhotelsecuritytechnology, Sia HuatPrivateLimited VingCard Elsafe I ntrod u ction foodservice dairy products every year. productsevery dairy foodservice million tonnesofingredients, consumerand in theworld, producingmore thantwo Fonterra isthelargestprocessorofmilk a NewZealandfarmer-owned co-operative, Africa, MiddleEastandLatin America. As Zealand,in Australia/New Asia/ brands andconsumerdairy their ownfoodservice food companies. Fonterraalsoleadswith ingredients tomanyoftheworld’s leading and the preferred supplier of dairy nutrition Fonterra isagloballeaderindairy training andevenmanagementtraining. interaction tobeverageknowledge, mixology interpersonal communicationandcustomer restaurants andcafes, rangingfrom staffinhotels,are essentialforservice The HSEprogrammeteachesskillsthat knowledge andinsightstoitsparticipants. unique programme, impartinginvaluable and overseasarebroughtintopartnerthis selected F&B professionals from Malaysia industry.in thelocalF&Bservice Carefully andprofessionalism the standardsofservice HSE isaprogrammededicatedtoincreasing HORECA SchoolofExcellence Fonterra FoodServices (HSE)