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HA Junaug11 Mainsection.Pdf hospitality asia ~ June-August 2011 Page IFC C M Y K Orion by VingCard Elsafe is a NEW intelligent energy management solution that provides energy saving, while CONTROL YOUR ensuring guest comfort by determining guest presence in the room and optimizing the A/C runtime. Through VISIONLINE wireless platform which also runs COSTS AND VingCard electronic locks and Elsafe in-room safes, Orion can monitor the hotel occupancy and A/C efficiency, thus improving your environmental initiatives while reducing COMFORT costs and ensuring guest comfort. VingCard Elsafe, your total solution provider of hotel security and systems. VingCard Elsafe | www.vingcard.com | www.elsafe.com | info@vcevccegroug p.c.cocom ASSASS ABLOYY Hospitality Pte Ltd | 3 Lim Teck Kim Road | #11-02 Singapore Technologies Building | Singapore 0889899334 | Phohoonene:e +65655 (6(630(63066330305)5)7 76706677070 | EE--mmailmaiaiaila :si: sisinngapnggagapgappore@ooreorre@ee@@vcegvcevcvcegceceeggrouprourrooupououpup.com.comccoom hospitality asia ~ June-August 2011 Page 1 C M Y K NOTE PUBLISHER’S HUMAN CAPITAL. NOW. Do you know many Asian properties which are headed by Asians? How many leading Asian hospitality brands have groomed their own countrymen for the top positions at the hotels they own? Deep questions. Painful questions. But deeply relevant, given the backlash of the lack of human capital development in the Southeast Asian region and the rising cost of foreign labour. In Singapore, one of the giants of tourism in the Southeast Asian region, the masses clamour against what they see as the intrusion of foreigners into their country. What is not said is that these foreigners are the only ones able or desiring to take up the more menial background jobs of cleaning or the ho-hum back of house duties. In Malaysia, the freezing of foreign labour is causing slumps in the service industry, with increasingly poor service deliverables. The question facing hospitality providers now should not be what the governments are doing, but what the industry can and should do to ensure their own pool of talent. When the poaching stops, perhaps training and long-term retention of service staff can happen. Many times hoteliers tell me that they try to train and retain, only to have staff enticed away for a few hundred Ringgit more. True scenarios, but this should not prevent the industry from trying to build personal relationships between staff and management; and mentors and mentored. Hospitality Asia acts as a conduit for the industry. When we meet a promising young service staff, we make it a point to commend him or her for their service. We have not been above bringing the person to the notice of his or her supervisor, hoping, in a small way to reward the hard work and determination. These things are amplified at the Hospitality Asia Platinum Awards. We want to bring the tireless men and women of the back of house into the spotlight, showcasing them and their work as shining examples of what passion, honesty, integrity and determination can achieve. We give these men and women motivation by lauding the Directors and General Managers and chefs, as a way forward for the rank and file. After all, if a HAPA winning General Manager once carried luggage as a bell hop and worked his way up the career ladder, what stops a chambermaid from becoming the Director of Operations? Hospitality Asia is about recognizing achievement, but we believe that we also need to sow the seeds of dreams and also nurture the seedlings. My magazine and my team will always work for the betterment of the hospitality industry and I hope you will continue to support our efforts, because we share the same goals. Write me at [email protected] for more on what we can help you achieve. Founder/Publisher Jennifer Ong Page 2 hospitality asia ~ June-August 2011 Page 3 C M Y K Memberships and Endorsements Founder • Publisher Jennifer Ong [email protected] Publishing Manager Chefs Association of Malaysia Malaysian Food & Beverage Steven Austin Executives Association [email protected] Senior Publishing Executive Elizabeth Tee [email protected] Society of Professional Chefs (Singapore) Singapore Chefs Association Staff Writer Cheryl Ann Felix [email protected] The Society of The Golden Keys Singapore Les Clefs d’Or Indonesia Senior Manager, Events & Communications Nor Sherina Binti Khairi [email protected] Publishing & Events Assistant Association of Culinary Professionals Jakarta Bali Culinary Professionals Indonesia Sharla Subramahni [email protected] Assistant Director, Finance & HR Rachel Law [email protected] Thailand Chef’s Association, Food & Beverage Managers Association Member of World Association of Singapore of Cooks Societies (WACS) Creative Direction Pat Seow Devilish Ideas Editorial Consultant Singapore Food Manufacturers Baking Industry Training Centre Restaurant Association of Karen-Michaela Tan Association (Singapore) Singapore Write Pix Unlimited Contributor Singapore Association of Food Equipment, David Bowden Manufacturers & Suppliers Travel Write Sdn Bhd International Bartenders Association Association of Bartenders & Sommeliers (IBA) Singapore Contributing Photographer Chin Kit Sen Write Pix Unlimited Jakarta International Hotels Hospitality Purchasing Association of Association Indonesia Association (Singapore) Rooms Division Executives Head Office World Asia Publishing [M] Sdn Bhd [564376-H] 3 Jalan 14/28, Section 14, 46100 Petaling Jaya Association of Selangor Darul Ehsan, Malaysia. Singapore Housekeepers Malaysian Association of Housekeepers Tel : +60 3 7954 1911 Fax : +60 3 7954 3911 E-mail: [email protected] WAP Singapore 10 Anson Road, #10-06 International Plaza, Singapore 079903 Tel : +65 9067 4090, +65 8163 7300 Club Managers Association (Singapore) Club Managers Association of Indonesia www.HospitalityAsiaOnline.asia www.Hapa.asia Asian Golf Course Owners Federation Bali Spa & Wellness Association www.facebook.com/HAPAAwards Printing Percetakan Lai Sdn Bhd 1 Persiaran 2/118C, Kawasan Perindustrian Desa Tun Razak Cheras, 56000 Kuala Lumpur, Malaysia. Hotel Public Relations Stamford College Kuala Lumpur Tourist Association of Thailand Association Tel : +60 3 9173 1111 Page 4 hospitality asia ~ June-August 2011 Page 5 C M Y K CONTENTS travel, golf & spa FEATURES Destination .........................................21 The Dharmawangsa Jakarta – A Residential Tale Resorts World Manila – The Place To Play Royal Plaza On Scotts, Singapore – Redefining Work and Lifestyle InterContinental Singapore – Peranakan Inspired Pleasures Travel Supplement ...............................25 Holiday Inn Kuala Lumpur Glenmarie – Uniquely Holiday Inn Miri Marriott Resort and Spa – Ideal Location Samaya Sayan Ubud – Paradise, Naturally Dusit Thani Manila – Living In Royal Luxury food & entertainment FEATURES Chef Talk ............................................42 A Side Of Irreverence – One World Hotel’s Executive Chef, 16 Ammar Ibrahem El Ali ON THE COVER Table Top ............................................48 The Malaysia Airlines’ Frequent The Asian Excursion – Our best finds from Bali, Jakarta, Kuala Flyer Programme, better known Lumpur and Singapore as Enrich, recently announced Long Live Japanese Cuisine – Two of Singapore’s best kept the refining of its loyalty secrets – Matsu and Hokkaido Sushi programme. The decision to enhance and improve Enrich was a move to fortify its position hospitality as Asia’s pre-eminent loyalty FEATURES programme. These efforts reflect a deeper understanding Impressions ........................................70 of its member segments and The Dream Chaser – Michael Sengol, Chief Executive Officer, their needs. The timely and Meritus Hotels & Resorts strategic enhancement of the national carrier’s frequent flyer Coffee Chat ........................................72 programme boasts greater Defining Success – Patrick Fiat, General Manager, Royal Plaza recognition, flexibility and wider On Scotts Singapore rewards for its members. Feature ...............................................74 The Greener The Better Focus .................................................78 Two Decades, Double The Success – PestBusters Turns 20 HOSPITALITY ASIA IS PUBLISHED BY WORLD ASIA PUBLISHING (M) SDN BHD (WAP), 3 JALAN 14/28, SECTION 14, 46100 PEtaling Jaya, SELANGOR DARUL EHSAN, Malaysia. TEL: 60 3 7954 1911 FAX: 60 3 7954 3911. THE CONTENTS OF THE MAGAZINE ARE THE COPYRIGHT OF WAP. NO PART OF THIS PUBLICATION MAY BE REPRODUCED IN ANY MANNER OR FORM WITHOUT WRITTEN PERMISSION FROM WAP. OPINIONS EXPRESSED IN hospitality ASIA ARE SOLELY THOSE OF THE WRITERS AND ARE NOT NECESSARILY ENDORSED BY WAP. ALL CONTRIBUTIONS WHETHER SOLICITED OR UNSOLICITED AND IF SELECTED FOR PUBLICATION WILL BE SUBJECTED TO EDITING STYLE AND CONTENT AT THE DISCRETION OF THE EDITORIAL BOARD. UNSOLICITED TRANSPARENCIES SENT IN ARE AT THE OWNERS’ RISK. WORLD ASIA PUBLISHING (M) SDN BHD AND ITS REPRESENTATIVES ACCEPT NO LIABILITIES FOR LOSS OR DAMAGE. hospitality ASIA IS A PROFESSIONAL TRADE MAGAZINE DISTRIBUTED ON A complimentary CONTROLLED BASIS TO MEMBERS OF TOP AND MIDDLE MANAGEMENT IN hospitality AND hospitality-related establishments, INSTITUTIONS AND ASSOCIATIONS. COPYRIGHT © WORLD ASIA PUBLISHING (M) SDN BHD Page 6 hospitality asia ~ June-August 2011 Page 7 C M Y K Hospitality Asia is distributed to industry professionals within Malaysia, Singapore, Thailand, Indonesia and Vietnam. Hospitality Asia is also available for browsing at various reading
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