queenslandrail.com.au

For further information Accessibility Assistance Station Access Guide (SMS) only: 0428 774 636 Effective February 2020 General: 13 16 17 TTY: 133 677

Queensland Rail Limited ABN 71 132 181 090 Station listing Facilities legend Safety andaccessibility Hearing loops Accessible customer information Travelling onanew train Using theramp to board atrain Assisted boarding point Accessing Citytrain stations Introduction 10 9 6 5 4 3 3 2 1 1

South East train, busway and light rail network map Effective April 2018

8 North Sunshine Coast line Key 8 Traveston 8 Cooran 8 Pomona Ferny Grove and Beenleigh lines 8 Cooroy North 7 Eumundi Shorncliffe and Cleveland lines 7 Yandina 6 Airport and Gold Coast lines 6 Woombye Caboolture/Sunshine Coast 6 Palmwoods and Ipswich/Rosewood lines 5 Eudlo 5 Mooloolah and Springfield lines 5 Landsborough

Doomben line 5 Beerwah 4 Glasshouse Mountains Special event service only 4 Beerburrum Busway lines 4 Elimbah Caboolture line 3 Caboolture Redcliffe Peninsula line G:link light rail line 3 Morayfield Kippa-Ring 3 Rothwell 3 3 Burpengary Transfer to other train services Mango Hill East 3 3 Narangba Mango Hill 3 1 TransLink fare zones Murrumba Downs 3 3 Dakabin Kallangur 3 2/3 Transfer to busway services 3 Petrie 2 Lawnton Transfer to light rail service 2 Bray Park Special fares apply 2 Strathpine 2

Independent access 2 Bald Hills Shorncliffe line 2 Assisted access Carseldine Shorncliffe 2 2 2 Zillmere Sandgate 2 Ferny Grove 2 * King George Square busway station 2 2 Deagon 2 Ferny Grove line 1 Geebung Keperra Kedron Brook 2 2 North Boondall 2 ^ Grovely Sunshine 1/2 Boondall 2 1 Oxford Park 1 Royal Women’s Hopital 1 Lutwyche irginia Nudgee 2 1 V Mitchelton Truro Street Banyo 2 There are many bus services scheduled to connect Gaythorne 1 1 Bindha 2 with train services at most train stations. Please use 1 Enoggera 1 Northgate 1/2 QUT Kelvin Grove Federation Street the TransLink journey planner to plan your journey. Alderley 1 Nundah 1 Newmarket 1 1 Toombul 1 Express services do not stop at all stations depicted Herston InternationalDomestic Airport Airport Wilston Airport line on this map. Please refer to separate line timetables Windsor Clayfield 1 for details. Northern Eagle Junction Hendra 1 Busway Exhibition W ooloowin 1 Most train stations have free park ’n’ ride facilities. 1 Albion Ascot Normanby Roma Street1 Doomben 1 QS^ 1 KGS* For details visit .com.au or call 1 1 1 Doomben 13 12 30 anytime. Bowen Hills line 1 # 1 Milton Services to and from the airport stations Fortitude Valley 1 are operated by Airtrain Citylink Limited 1 Auchenflower Cultural Brisbane Centre 1 Central 1 ABN 98 066 543 315 pursuant to a contract 1 Toowong South Brisbane 1 for services with . 1 Taringa 1 South Bank 1 1 1 1 ‡ Mater Hill 1 2 Services to and from Gympie North do not 1 1 1/2 2 1 stop at Eagle Junction. 1 Indooroopilly UQ Lakes Park 1 ~ Buranda busway station is fully accessible. Road BurandaCoorparooNormanMorningside ParkCannonMurarrie Hill HemmantLindum 1 Chelmer Wynnum North 2 Buranda train station is limited access. Dutton1 Park Place Dutton Stones CornerLanglands ParkWynnum 2 Boggo Road Park 1 Eastern 1/2 Graceville 1 Wynnum Central 2 Fairfield 1 Busway Manly 2 Schematic map – not to scale. Greenslopes 2 Sherwood PA Hospital 1 1 Yeronga 1 Lota 2 1 Holland Park 1 Thorneside 2 2 Corinda Yeerongpilly 1/2 West 2 2 Oxley Birkdale 2 Moorooka 2 Griffith University 2 2 Darra Tennyson line Wellington Point 2/3 Rocklea 2 2 Wacol Upper Mount Gravatt 2 Ormiston 3 Salisbury 2 2 Gailes Cleveland 3 Richlands 2 Coopers Plains 2 Eight Mile Plains 2 2 Goodna 2 3 Banoon South East Cleveland line 2/3 Redbank Springfield Sunnybank 2 Busway 3 Riverview 3 Springfield Central Altandi 2 3 Dinmore Springfield line Runcorn 2 3 Ebbw Vale Fruitgrove 2 3 Bundamba Kuraby 2 3 Booval Trinder Park 2 3 East Ipswich Woodridge 2 3 Ipswich Kingston 2/3 3 Thomas Street Ipswich line Loganlea 3 3 Wulkuraka 5 Bethania 3 3 Karrabin Edens Landing 3 3 Walloon Holmview 3 5 5 4 Thagoona 5 Beenleigh 3 5 5 5 4 Rosewood Beenleigh line 5 Rosewood line 5 5 4 Ormeau 5 4 Coomera Helensvale ParkwoodParkwood Gold CoastGriffith EastQueen University UniversityNerang StreetSouthport Hospital Street 5 Helensvale Southport South Broadwater Parklands 5 Nerang Main Beach 5 Robina Surfers Paradise North 5 6 Varsity Lakes Cypress Avenue 5 Gold Coast line Cavill Avenue 5 Surfers Paradise 5 Northcliffe 5 Florida Gardens 5 Broadbeach North 5 G:link Broadbeach South 5

Download the MyTransLink app, visit translink.com.au or call 13 12 30 Queensland Rail is committed to providing accessible rail services for all customers. This Station Access Guide has been developed to help customers with a wide variety of travelling requirements to enjoy a stress free journey.

Accessing Citytrain stations

Queensland Rail currently has a number of stations that are classed as ‘independently accessible’, which means customers can independently enter a station, access a platform and travel between platforms via an accessible ramp, pathway or lift, without having to use stairs.

At our ‘assisted access’ stations, customers may require some assistance. For instance, these stations may have a steep ramp or a rail crossing to negotiate. Customers using mobility aids or who have difficulties with walking may therefore want to be accompanied by a travelling companion when accessing these stations.

Finally, some stations may only offer access via stairs.

The information contained in this Station Access Guide is effective February 2019. Please visit queenslandrail.com.au/easyaccess for the most up-to-date information.

1 Using the ramp to board a train

If you require use of the ramp to board a train, please wait at the assisted boarding point prior to the arrival of the train and let staff know that you require use of the ramp.

When the train arrives, please tell staff your destination station and make use of the allocated spaces and priority seating when onboard the train. At your destination station, wait for staff to deploy the ramp before disembarking.

Assisted boarding point Travelling on a new train

At Queensland Rail stations, the assisted boarding point is indicated by the Queensland Rail will continue to provide access for customers on any Citytrain international symbol of accessibility; a white wheelchair on a blue background. service through the use of the portable boarding ramp and the assisted boarding point. In most cases, the symbol indicating the assisted boarding point is in the middle of the platform. To assist customers with a vision impairment, it will often be on a mat There is no need for customers requiring boarding assistance to change where they with a raised tactile surface. wait or know what type of train they will be boarding.

At many stations, the assisted boarding point is located on a higher section of the If the next service is a new train, customer service staff on the platform may platform, enabling easier access to the train from the platform for people who have provide boarding assistance in the middle of the platform. difficulties negotiating a step. Alternatively, the guard on the new train may assist you to board. For all services, If you require boarding assistance, please wait at the assisted boarding point prior please wait in the middle of the platform. to the arrival of the train. If you need to contact us, please use the station help phone, the onboard Please then advise the guard or customer service staff what type of assistance is emergency help button or text only 0428 774 636 necessary. For example, some people may require the portable boarding ramp.

The assisted boarding point can be utilised by any customer and is not just for those using mobility aids.

2 3 Hearing loops

Increasingly, Queensland Rail is installing hearing loops at stations to assist customers who are hard of hearing to access information about train arrivals and departures.

Station ticket counters that have hearing loops installed display the international symbol for deafness.

To use the system, please indicate that you require the hearing loop and staff will activate it. The hearing loop will output the Queensland Rail station officer’s voice Accessible customer information so that a customer’s hearing aid can pick up the signal within approximately 60 centimetres of the counter. Queensland Rail provides information at stations in a variety of formats. At some stations, hearing loops are also installed at designated waiting areas on Typically, an audible station announcement is made two minutes before a train platforms. These locations are identified by the same international symbol for arrives, to advise customers of the train’s destination and which platform to go deafness. These systems output the public address system (PA) announcements to. Another station announcement is made as the train arrives at the platform, to to the hearing loop, provided that the customer is within the designated area. confirm these details. The platform hearing loops are automatically activated whenever there is a PA announcement to that platform. Many stations have visual information provided on either liquid crystal display (LCD) screens or other electronic displays. These screens show the service departure time, Both ticket counter and platform hearing loops are audio-frequency induction final destination and which platform to go to. hearing loops. To use these loops, customers must have hearing aids that have the telecoil (or T-switch) facility and the T-switch must be “on” for it to work. Some stations also have timetable consoles that provide both audible and visual information. By pressing a button, the consoles provide details about the next inbound and outbound train stopping at the station. These consoles have a beeping tone to assist people with a vision impairment to locate them.

Queensland Rail is progressively upgrading accessible signage at stations. The accessible signs have contrasting colours, large, raised text, pictograms and Braille.

Timetable information is available online by visiting translink.com.au and can also be provided by Queensland Rail Customer Service staff.

4 5 Safety and accessibility

Most stations across the Citytrain network have tactile indicators installed along the length of platform edges. In most cases, these are yellow to highlight the ‘stand behind the yellow line’ safety message.

The tactile indicators have raised circles to denote a ‘hazard’ or ‘warning’ and assist people with a vision impairment in locating where it is safe to walk. Selected stations also provide ‘directional’ tactile indicators on the platform, to guide people with vision impairment to the entrance and exit of each platform, as well as the timetable console, and emergency and disability assistance help phone.

If there is an emergency or if you have a disability and require assistance, Queensland Rail can be contacted in the following ways:

• Use the emergency and disability assistance help phone. These phones are installed on consoles at all stations and in some car parks. By pressing the intercom button, customers can directly access assistance when required. At many stations, the console is situated on the platform within the area covered by the hearing loop and will have raised text, pictograms and Braille to assist people with a sensory impairment.

• Call 13 16 17 or text only 0428 774 636 A Queensland Rail Customer Communications Officer will respond promptly to your request for train and platform assistance, station accessibility or timetable information. The text messaging service provides an alternative means of communicating with Queensland Rail staff and may be particularly useful for people who are deaf or hard of hearing.

Keep these numbers handy when planning a journey or travelling on the Citytrain network.

6 7 How to use this guide The station and all platforms can be accessed Independent independently via accessible paths, ramps or lifts access • All Citytrain network stations are listed alphabetically from A to Z down without using stairs the left hand column The station has either a rail crossing or steep ramps • Find the stations you will be travelling to and from, as well as where they Assisted and assistance from a companion, carer, friend, are located on the Citytrain network, by consulting the fold out map at access relative or support worker may be required to access the back of this guide the station

• Identify what station facilities are available at these stations by scanning Limited The station has stairs-only access to the entry or to across the row and down a station facility column access one or more of the platforms The station has a level path of travel to access one or Facilities Path more of the platforms High platform The station has an accessible ramp including Either a section of the platform or the whole platform is almost level with the train Ramp handrails, landings and a gentle slope to one or more carriage doors. of the platforms

Help phone The station has a ramp with a steep slope to one or An emergency and disability assistance help phone is provided at the station. Steep ramp more of the platforms

Tactile edges Lift The station has a lift to one or more of the platforms Hazard tactile indicators have been installed along the platform edges to assist customers with a vision impairment. The station has a pedestrian rail crossing between Rail crossing one or more of the platforms Electronic timetable Information is provided in an audible and visual format through timetable consoles or a Island The station has a single island platform visual format through electronic displays or LCD screens. Single The station has a single side platform Hearing loops Hearing aid loops are available for customers who use a T-switch either on the End The station is at the end of a network line platform, at the station office, or both. Available Facility is available at this station Accessible toilet A toilet is provided for customers with disabilities (note that toilets may be locked if Not available Facility is not available at this station the station is not attended by staff). This station has been announced for an upgrade. Accessible parking Upgrade For more information, please visit announced * Marked and signed accessible car parking spaces are available at the station for queenslandrail.com.au/easyaccess customers with an appropriate permit.

8 9 To city From city Access Station High Tactile Electronic Hearing Accessible Accessible Station name platform platform between Help phones access platform edges timetable loops toilet parking access access platforms

Albion * Steep ramp Steep ramp Steep ramp Platform 4

Alderley Lift or path Lift or path Lift

Altandi Lift Lift Lift

Ascot Steep ramp Steep ramp n/a (single)

Auchenflower * Steep ramp Steep ramp Steep ramp

Bald Hills Lift Lift Lift

Banoon Lift Lift Lift

Banyo Ramp Steep ramp Rail crossing

Beenleigh Lift Lift n/a (island)

Beerburrum Lift Lift or path Lift

Beerwah Lift or ramp Lift or ramp Lift

Bethania Path Rail crossing Rail crossing

Bindha Stairs Stairs n/a (island)

Birkdale Ramp Ramp n/a (single)

10 11 To city From city Access Station High Tactile Electronic Hearing Accessible Accessible Station name platform platform between Help phones access platform edges timetable loops toilet parking access access platforms

Steep ramp Steep ramp Boondall Ramp or lift or lift

Booval Steep ramp Steep ramp Steep ramp

Platform Bowen Hills Lift Lift Lift 3 & 4

Bray Park Steep ramp Steep ramp Steep ramp

Bundamba Steep ramp Steep ramp Stairs

Buranda Steep ramp Steep ramp Stairs

Burpengary Ramp Path Rail crossing

Caboolture Lift Lift Lift

Cannon Hill * Ramp Rail crossing Rail crossing

Carseldine Lift Lift Lift

Platform Central Lift Lift Lift 5 & 6

Chelmer Stairs Stairs Stairs

Clayfield Steep ramp Steep ramp n/a (island)

Cleveland Path Path n/a (end)

12 13 To city From city Access Station High Tactile Electronic Hearing Accessible Accessible Station name platform platform between Help phones access platform edges timetable loops toilet parking access access platforms

Coomera Lift Lift n/a (island)

Coopers Plains Lift Lift Lift

Cooran Path Path n/a (single)

Cooroy Steep ramp Steep ramp n/a (single)

Coorparoo Rail crossing Rail crossing n/a (single)

Corinda Lift Lift Lift

Dakabin * Steep ramp Steep ramp Stairs

Darra Lift Lift Lift

Deagon Steep ramp Steep ramp Rail crossing

Dinmore Lift or ramp Lift or ramp Lift

Domestic Lift Lift n/a (island) Airport

Doomben Steep ramp Steep ramp Steep ramp

Dutton Park Steep ramp Steep ramp Steep ramp

Eagle Junction Lift Lift Lift

14 15 To city From city Access Station High Tactile Electronic Hearing Accessible Accessible Station name platform platform between Help phones access platform edges timetable loops toilet parking access access platforms

East Ipswich * Steep ramp Path Stairs

Ebbw Vale Stairs Steep ramp Stairs

Edens Landing Steep ramp Steep ramp Steep ramp

Elimbah Lift Lift Lift

Enoggera Steep ramp Steep ramp Steep ramp

Eudlo Steep ramp Steep ramp n/a (single)

Eumundi Ramp Ramp n/a (single)

Exhibition Steep ramp Steep ramp Steep ramp

Fairfield * Stairs Stairs Stairs

Ferny Grove Path Path n/a (island)

Fortitude Lift Lift Lift Valley Platform Fruitgrove Lift Lift Lift 1 & 2

Gailes Ramp Steep ramp Stairs

Gaythorne Path Path Stairs

16 17 To city From city Access Station High Tactile Electronic Hearing Accessible Accessible Station name platform platform between Help phones access platform edges timetable loops toilet parking access access platforms

Geebung Lift Lift Lift

Glasshouse Lift Lift Lift Mountains

Goodna Lift Lift n/a (island)

Graceville Lift Lift Lift

Grovely Lift Lift Lift

Gympie North Path Path n/a (single)

Helensvale Lift Lift n/a (island)

Hemmant Lift Lift n/a (island)

Hendra Path Path n/a (single)

Holmview Steep ramp Steep ramp n/a (island)

Indooroopilly Lift Lift Lift

International Lift Lift n/a (island) Airport

Ipswich Lift Lift Lift

Kallangur Lift Lift Lift

18 19 To city From city Access Station High Tactile Electronic Hearing Accessible Accessible Station name platform platform between Help phones access platform edges timetable loops toilet parking access access platforms

Karrabin Steep ramp Steep ramp Rail crossing

Keperra Steep ramp Steep ramp n/a (island)

Kingston Lift Lift n/a (island)

Kippa-Ring Ramp Ramp n/a (island)

Kuraby Lift Lift Lift

Landsborough Lift Lift Lift

Lawnton Lift Lift Lift

Lindum Steep ramp Steep ramp Rail crossing

Loganlea * Steep ramp Steep ramp Steep ramp

Lota Rail crossing Rail crossing n/a (island)

Mango Hill Ramp Path Lift

Mango Hill Lift Ramp Lift East

Manly Ramp Ramp n/a (island)

Platform Milton Lift Lift Lift 1

20 21 To city From city Access Station High Tactile Electronic Hearing Accessible Accessible Station name platform platform between Help phones access platform edges timetable loops toilet parking access access platforms

Mitchelton Lift Lift n/a (island)

Mooloolah Steep ramp Steep ramp n/a (single)

Moorooka Stairs Stairs n/a (island)

Rail crossing Morayfield Path Path or lift

Morningside Steep ramp Steep ramp Steep ramp

Murrarrie Ramp Ramp Rail crossing

Murrumba Lift Ramp Lift Downs

Nambour Lift or path Lift or path Path

Narangba Lift Lift Lift

Nerang Lift Lift n/a (island)

Newmarket Lift Lift n/a (island)

Norman Park Steep ramp Steep ramp Steep ramp

North Stairs Path Stairs Boondall Lift or steep Lift or steep Northgate Lift ramp ramp

22 23 To city From city Access Station High Tactile Electronic Hearing Accessible Accessible Station name platform platform between Help phones access platform edges timetable loops toilet parking access access platforms

Nudgee Ramp Rail crossing Rail crossing

Nundah Lift Lift Lift

Ormeau Ramp Ramp Ramp

Ormiston Steep ramp Steep ramp n/a (island)

Oxford Park Lift Lift Lift

Oxley Lift Lift Lift

Palmwoods Steep ramp Steep ramp n/a (island)

Park Road Lift Lift Lift

Petrie Lift Lift Lift

Pomona Ramp Steep ramp n/a (single)

Redbank Lift Lift Lift

Richlands Lift Lift n/a (island)

Riverview Ramp Ramp Stairs

Robina Lift Lift n/a (island)

24 25 To city From city Access Station High Tactile Electronic Hearing Accessible Accessible Station name platform platform between Help phones access platform edges timetable loops toilet parking access access platforms

Rocklea Stairs Stairs Stairs

Platforms Roma Street Lift Lift Lift 3 – 9

Rosewood Path Path n/a (end)

Rothwell Lift Lift Lift

Platform Runcorn Lift Lift Lift 1 & 2

Salisbury Stairs Stairs n/a (island)

Sandgate Lift or path Lift or path Lift

Sherwood Stairs Stairs Stairs

Shorncliffe Ramp Ramp n/a (end)

South Bank Lift Lift Lift

South Lift Lift Lift Brisbane

Springfield Lift Lift n/a (island)

Springfield Lift Lift n/a (island) Central

Strathpine Ramp and lift Lift Lift

26 27 To city From city Access Station High Tactile Electronic Hearing Accessible Accessible Station name platform platform between Help phones access platform edges timetable loops toilet parking access access platforms

Sunnybank Lift Lift Lift

Sunshine Ramp Rail crossing Rail crossing

Taringa Stairs Stairs Stairs

Thagoona Steep ramp Steep ramp Rail crossing

Thomas Street Steep ramp Steep ramp Stairs

Thorneside Steep ramp Steep ramp n/a (island)

Toombul Lift Lift Lift

Toowong Lift Lift Lift

Traveston Stairs Stairs n/a (single)

Trinder Park Path Path Stairs

Varsity Lakes Lift Lift n/a (island)

Virginia Lift Lift Lift

Wacol Ramp Ramp Rail crossing

Walloon Steep ramp Rail crossing Rail crossing

28 29 To city From city Access Station High Tactile Electronic Hearing Accessible Accessible Station name platform platform between Help phones access platform edges timetable loops toilet parking access access platforms

Wellington Steep ramp Steep ramp n/a (island) Point

Wilston Stairs Stairs n/a (island)

Windsor Rail crossing Rail crossing n/a (island)

Woodridge Lift Lift n/a (island)

Wooloowin Steep ramp Steep ramp Steep ramp

Woombye Ramp Ramp n/a (single)

Wulkuraka Lift Lift Lift

Wynnum Stairs Stairs n/a (island)

Wynnum Rail crossing Rail crossing n/a (island) Central Wynnum Path Ramp Rail crossing North

Yandina Stairs Stairs n/a (single)

Yeerongpilly Lift Lift n/a (island)

Yeronga Stairs Ramp Stairs

Zillmere Lift Lift Lift

30 31 Notes

32