TPI/EDA Veteran Travel Pass frequently asked questions

The Totally and Permanently Incapacitated (TPI) Veteran/ What is approved public transport? Extreme Disablement Adjustment (EDA) Veteran Travel Pass is designed to assist eligible veterans improve their mobility and TPI/EDA Veteran Travel Pass holders will receive unlimited free participation in the wider community. travel on the following approved public transport services:

The TPI/EDA Veteran Travel Pass offers unlimited free • TransLink bus, train, ferry and tram services, except travel on approved public transport services throughout Airtrain . • urban bus services • Palm Island to ferry Who is eligible for a TPI/EDA Veteran Travel Pass? • Magnetic Island to Townsville ferry To be eligible applicants must hold a Commonwealth • Seisia to Thursday Island ferry Department of Veterans’ Affairs Repatriation Health Card – for All Conditions (Gold) with a DVA file number beginning with • Coochiemudlo Island to Victoria Point ferry the letter ‘Q’ to signify Queensland residency. The card must • North Stradbroke Island ferry be embossed TPI or EDA. • Southern Islands ferry (Russell Island, Macleay Island, Karragarra Island, Lamb Island to Are spouses, partners and dependants of TPI/EDA Redland Bay). veterans eligible for concessional travel? TPI/EDA veterans are entitled to one free return trip each On urban public transport travel, entitlements are for the pass fortnight on long distance rail services. holder only and do not extend to their spouses or partners. You will still need to make a booking by contacting On Queensland Rail long distance rail services, spouses, Queensland Rail Travel Network on 1800 872 467 or visit partners and dependants of TPI/EDA veterans may be eligible www. queenslandrailtravel.com.au. for concession travel. Please contact Queensland Rail Travel on 1800 872 467 or visit www.queenslandrailtravel.com.au for What is not approved public transport? further information. The TPI/EDA Veteran Travel Pass cannot be used on the following services: What is the TPI/EDA Veteran Travel Pass? • Airtrain (international and domestic stations) • Tourist Train services (for example and the ) • Queensland Rail Trainlink services (for example Hervey Bay, Yeppoon and Airlie Beach) • any ferry services not listed above • any taxi services. The TPI/EDA Veteran Travel Pass is a plastic credit-card size photographic identification pass that entitles the holder to How do I apply for a TPI/EDA Veteran Travel Pass? unlimited free travel on approved public transport throughout Queensland. Please complete the Totally and Permanently Incapacitated (TPI)/Extreme Disablement Adjustment (EDA) Veteran Travel It is available to Queensland residents who hold a Pass Application Form, attach two colour passport sized Commonwealth Department of Veterans’ Affairs Repatriation photographs and a photocopy of your Department of Veterans’ Health Card – for All Conditions (Gold) that is embossed with Affairs TPI or EDA Gold Card either Totally and Permanently Incapacitated (TPI) or Extreme Disablement Adjustment (EDA). Applications should be posted to: TPI/EDA Veteran Travel Pass The pass is a flash pass that eligible veterans can show when Reply Paid 1139 boarding approved public transport. Eagle Farm QLD 4009 When will I receive my TPI/EDA Veteran Travel Pass? Where can I request further information? You can expect to receive your TPI/EDA Veteran Travel Pass If you have an enquiry about your application, contact ABnote within 20 working days following receipt of your application. on (07) 3861 8013* (between the hours of 8.30am to 4.30pm on weekdays), or [email protected]. When will I be able to use by TPI/EDA Veteran Travel Pass? For more information about your entitlements, please contact the Department of Transport and Main Roads at Once you have completed the Totally and Permanently PTconcession@.com.au, visit www.translink.com.au Incapacitated (TPI)/Extreme Disablement Adjustment (EDA) or telephone 13 12 30*. Veteran Travel Pass Application Form and submitted, you should receive your pass within 20 working days. Once you For general enquiries, please contact: have received your TPI/EDA Veteran Travel Pass you will be • TransLink on 13 12 30 or visit www.translink.com.au able to begin using it on approved public transport services immediately. • Queensland Rail Travel on 1800 872 467 or visit

www. queenslandrailtravel.com.au. How do I use my TPI/EDA Veteran Travel Pass? *Local call-higher rates may apply outside of local area or from The TPI/EDA Veteran Travel Pass must be presented when mobile phones. using approved public transport services or upon request by an authorised person or driver. Your TPI/EDA Veteran Travel Pass must be carried at all times when using approved public transport services.

The TPI/EDA Veteran Travel Pass is all you need to book your Queensland Rail Travel Network long distance rail entitlement. What if I have a ? Once you have received your TPI/EDA Veteran Travel Pass, you no longer need to use a go card on approved public transport. If you have remaining credit on your go card you may contact TransLink on 13 12 30 to arrange a refund. Is my TPI Veteran Travel Pass still valid? The TPI Veteran Travel Pass will remain valid until the expiry date printed on the pass. When does the TPI/EDA Veteran Travel Pass expire? The TPI/EDA Veteran Travel Pass is valid for five years and the expiry date is printed on your pass. What happens if I lose my pass or change my name or contact details? If your Travel Pass is lost, stolen, damaged, or if you change your name or other contact details you can request a replacement pass through the Department of Transport and Main Roads card supplier, ABnote Australasia on (07) 3861

8013* or email info. [email protected] How will my information be protected? To find out more about the Department of Transport and Main Roads’ privacy and security practices, please visit our privacy page at www.tmr.qld.gov.au/privacy.

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