queenslandrail.com.au For further information Accessibility Assistance Station Access Guide (SMS) only: 0428 774 636 Effective February 2020 General: 13 16 17 TTY: 133 677 Queensland Rail Limited ABN 71 132 181 090 Station listing Station legend Facilities andaccessibility Safety Hearing loops information customer Accessible train onanew Travelling atrain board to Using theramp point boarding Assisted stations Citytrain Accessing Introduction 10 9 6 5 4 3 3 2 1 1 South East Queensland train, busway and light rail network map Effective April 2018 8 Gympie North Sunshine Coast line Key 8 Traveston 8 Cooran 8 Pomona Ferny Grove and Beenleigh lines 8 Cooroy North 7 Eumundi Shorncliffe and Cleveland lines 7 Yandina 6 Airport and Gold Coast lines Nambour 6 Woombye Caboolture/Sunshine Coast 6 Palmwoods and Ipswich/Rosewood lines 5 Eudlo 5 Mooloolah Redcliffe Peninsula and Springfield lines 5 Landsborough Doomben line 5 Beerwah 4 Glasshouse Mountains Special event service only 4 Beerburrum Busway lines 4 Elimbah Caboolture line 3 Caboolture Redcliffe Peninsula line G:link light rail line 3 Morayfield Kippa-Ring 3 Rothwell 3 3 Burpengary Transfer to other train services Mango Hill East 3 3 Narangba Mango Hill 3 1 TransLink fare zones Murrumba Downs 3 3 Dakabin Kallangur 3 2/3 Transfer to busway services 3 Petrie 2 Lawnton Transfer to light rail service 2 Bray Park Special fares apply 2 Strathpine 2 Independent access 2 Bald Hills Shorncliffe line 2 Assisted access Carseldine Shorncliffe 2 2 2 Zillmere Sandgate 2 Ferny Grove 2 * King George Square busway station 2 2 Deagon 2 Ferny Grove line 1 Geebung Keperra Kedron Brook 2 2 North Boondall 2 ^ Queen Street bus station Grovely Sunshine 1/2 Boondall 2 1 Oxford Park 1 Royal Brisbane Women’s Hopital 1 Lutwyche irginia Nudgee 2 1 V Mitchelton Truro Street Banyo 2 There are many bus services scheduled to connect Gaythorne 1 1 Bindha 2 with train services at most train stations. Please use 1 Enoggera 1 Northgate 1/2 QUT Kelvin Grove Federation Street the TransLink journey planner to plan your journey. Alderley 1 Nundah 1 Newmarket 1 1 Toombul 1 Express services do not stop at all stations depicted Herston InternationalDomestic Airport Airport Wilston Airport line on this map. Please refer to separate line timetables Windsor Clayfield 1 for details. Northern Eagle Junction Hendra 1 Busway Exhibition W ooloowin 1 Most train stations have free park ’n’ ride facilities. 1 Albion Ascot Normanby Roma Street 1 Doomben 1 QS^ 1 KGS* For details visit translink.com.au or call 1 1 1 Doomben 13 12 30 anytime. Bowen Hills line 1 # 1 Milton Services to and from the airport stations Fortitude Valley 1 are operated by Airtrain Citylink Limited 1 Auchenflower Cultural Brisbane Centre 1 Central 1 ABN 98 066 543 315 pursuant to a contract 1 Toowong South Brisbane 1 for services with Queensland Rail. 1 Taringa 1 South Bank 1 1 1 1 ‡ Mater Hill 1 2 Services to and from Gympie North do not 1 1 1/2 Woolloongabba 2 1 stop at Eagle Junction. 1 Indooroopilly UQ Lakes Park 1 ~ Buranda busway station is fully accessible. Road BurandaCoorparooNormanMorningside ParkCannonMurarrie Hill HemmantLindum 1 Chelmer Wynnum North 2 Buranda train station is limited access. Dutton1 Park Place Dutton Stones CornerLanglands ParkWynnum 2 Boggo Road Park 1 Eastern 1/2 Graceville 1 Wynnum Central 2 Fairfield 1 Busway Manly 2 Schematic map – not to scale. Greenslopes 2 Sherwood PA Hospital 1 1 Yeronga 1 Lota 2 1 Holland Park 1 Thorneside 2 2 Corinda Yeerongpilly 1/2 West 2 2 Oxley Birkdale 2 Moorooka 2 Griffith University 2 2 Darra Tennyson line Wellington Point 2/3 Rocklea 2 2 Wacol Upper Mount Gravatt 2 Ormiston 3 Salisbury 2 2 Gailes Cleveland 3 Richlands 2 Coopers Plains 2 Eight Mile Plains 2 2 Goodna 2 3 Banoon South East Cleveland line 2/ 3 Redbank Springfield Sunnybank 2 Busway 3 Riverview 3 Springfield Central Altandi 2 3 Dinmore Springfield line Runcorn 2 3 Ebbw Vale Fruitgrove 2 3 Bundamba Kuraby 2 3 Booval Trinder Park 2 3 East Ipswich Woodridge 2 3 Ipswich Kingston 2/3 3 Thomas Street Ipswich line Loganlea 3 3 Wulkuraka 5 Bethania 3 3 Karrabin Edens Landing 3 3 Walloon Holmview 3 5 5 4 Thagoona 5 Beenleigh 3 5 5 5 4 Rosewood Beenleigh line 5 Rosewood line 5 5 4 Ormeau 5 4 Coomera Helensvale ParkwoodParkwood Gold CoastGriffith EastQueen University UniversityNerang Street SouthportHospital Street 5 Helensvale Southport South Broadwater Parklands 5 Nerang Main Beach 5 Robina Surfers Paradise North 5 6 Varsity Lakes Cypress Avenue 5 Gold Coast line Cavill Avenue 5 Surfers Paradise 5 Northcliffe 5 Florida Gardens 5 Broadbeach North 5 G:link Broadbeach South 5 Download the MyTransLink app, visit translink.com.au or call 13 12 30 Queensland Rail is committed to providing accessible rail services for all customers. This Station Access Guide has been developed to help customers with a wide variety of travelling requirements to enjoy a stress free journey. Accessing Citytrain stations Queensland Rail currently has a number of stations that are classed as ‘independently accessible’, which means customers can independently enter a station, access a platform and travel between platforms via an accessible ramp, pathway or lift, without having to use stairs. At our ‘assisted access’ stations, customers may require some assistance. For instance, these stations may have a steep ramp or a rail crossing to negotiate. Customers using mobility aids or who have difficulties with walking may therefore want to be accompanied by a travelling companion when accessing these stations. Finally, some stations may only offer access via stairs. The information contained in this Station Access Guide is effective February 2019. Please visit queenslandrail.com.au/easyaccess for the most up-to-date information. 1 Using the ramp to board a train If you require use of the ramp to board a train, please wait at the assisted boarding point prior to the arrival of the train and let staff know that you require use of the ramp. When the train arrives, please tell staff your destination station and make use of the allocated spaces and priority seating when onboard the train. At your destination station, wait for staff to deploy the ramp before disembarking. Assisted boarding point Travelling on a new train At Queensland Rail stations, the assisted boarding point is indicated by the Queensland Rail will continue to provide access for customers on any Citytrain international symbol of accessibility; a white wheelchair on a blue background. service through the use of the portable boarding ramp and the assisted boarding point. In most cases, the symbol indicating the assisted boarding point is in the middle of the platform. To assist customers with a vision impairment, it will often be on a mat There is no need for customers requiring boarding assistance to change where they with a raised tactile surface. wait or know what type of train they will be boarding. At many stations, the assisted boarding point is located on a higher section of the If the next service is a new train, customer service staff on the platform may platform, enabling easier access to the train from the platform for people who have provide boarding assistance in the middle of the platform. difficulties negotiating a step. Alternatively, the guard on the new train may assist you to board. For all services, If you require boarding assistance, please wait at the assisted boarding point prior please wait in the middle of the platform. to the arrival of the train. If you need to contact us, please use the station help phone, the onboard Please then advise the guard or customer service staff what type of assistance is emergency help button or text only 0428 774 636 necessary. For example, some people may require the portable boarding ramp. The assisted boarding point can be utilised by any customer and is not just for those using mobility aids. 2 3 Hearing loops Increasingly, Queensland Rail is installing hearing loops at stations to assist customers who are hard of hearing to access information about train arrivals and departures. Station ticket counters that have hearing loops installed display the international symbol for deafness. To use the system, please indicate that you require the hearing loop and staff will activate it. The hearing loop will output the Queensland Rail station officer’s voice Accessible customer information so that a customer’s hearing aid can pick up the signal within approximately 60 centimetres of the counter. Queensland Rail provides information at stations in a variety of formats. At some stations, hearing loops are also installed at designated waiting areas on Typically, an audible station announcement is made two minutes before a train platforms. These locations are identified by the same international symbol for arrives, to advise customers of the train’s destination and which platform to go deafness. These systems output the public address system (PA) announcements to. Another station announcement is made as the train arrives at the platform, to to the hearing loop, provided that the customer is within the designated area. confirm these details. The platform hearing loops are automatically activated whenever there is a PA announcement to that platform. Many stations have visual information provided on either liquid crystal display (LCD) screens or other electronic displays. These screens show the service departure time, Both ticket counter and platform hearing loops are audio-frequency induction final destination and which platform to go to. hearing loops. To use these loops, customers must have hearing aids that have the telecoil (or T-switch) facility and the T-switch must be “on” for it to work.