Datuk Tan Kok Liang Sales and Service Tax (SST) Birth of A Caribbean Hopeful Proposal to the Awarded as Best Tourism – does 10% and 6% equal Princess? Ministry of Transport Industry Leader 2018 16%?
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OFFICIAL PUBLICATION OF THE MALAYSIAN ASSOCIATION OF TOUR AND TRAVEL AGENTS OCTOBER - DECEMBER 2018 PP13679/04/2013(033458)
MATTA Would Walk 100 Miles, and then 100 More... Trudging along to Visit Malaysia Year 2020 with RM100 million Matching Grant announced from Budget 2019; we have much work to do.
MATTA EVENTS & ACTIVITIES ON PAGE 24
Suara Matta | PB WhyWhyWhy Malaysia? Malaysia? Malaysia? Statistically, Statistically, Statistically, Malaysian Malaysian Malaysian Tourists Tourists Tourists Arrivals Arrivals Arrivals are areamong among are the among topthe intop the the in top destinationthe in destination the destination countries countries countries in 2017. in 2017. For in 2017. Forexample, example, For example, Malaysia Malaysia Malaysia was was ranked wasranked 1st ranked with 1st with the1st withthe the Why Malaysia? most tourists from a single country to Brunei, 2nd place in Thailand, 3rd in Indonesia and so on. Malaysian presence is also making waves further in the Asian Pacific nations mostmost tourists tourists from from a single a single country country to Brunei, to Brunei, 2nd place2nd place in Thailand, in Thailand, 3rd in 3rd Indonesia in Indonesia and soand on. so Malaysian on. Malaysian presence presence is also is alsomaking making waves waves further further in the in Asian the Asian Pacific Pacific nations nations like likein Australia inlike Australia in Australia and and South Southand Korea South Korea as Korea the as 7ththe as most7th the most 7th tourists most tourists touriststo visit to visit in to the visitin samethe in same the year. same year. The year. Thefollowing followingThe following are arethe rankingsthe are rankings the rankings of Malaysian of Malaysian of Malaysian arrivals arrivals arrivalscategorised categorised categorised by country by country by countryin 2017. in 2017. in 2017. Statistically, Malaysian Tourists Arrivals
are among the top in the destination
countries in 2017. For example, Malaysia 1st 1st 1st 2nd2nd2nd 3rd3rd 3rd 4th4th 4th 5th5th 5th 6th6th 6th 7th7th 7th THAILANDTHAILANDTHAILAND INDONESIA SINGAPORE CHINA* TAIWAN HONG KONG VIETNAM was ranked 1st with the most tourists INDONESIAINDONESIA SINGAPORESINGAPORE CHINA*CHINA* TAIWANTAIWAN HONGHONG KONG KONG VIETNAMVIETNAM 3.353.35 M3.35 M M 1.241.24 M1.24 M M 1.171.17 M1.17 M M 1.1651.165 M1.165 M M 528,019528,019528,019 516,701516,701516,701 480,456480,456480,456 tourists tourists from a single country to Brunei, 2nd place touriststourists touriststouriststourists touriststourists touriststouriststourists touriststouriststourists touriststouriststourists touriststouriststourists Why Malaysia?Statistically,Statistically, Statistically,Statistically, Malaysian Malaysian Malaysian Malaysian Tourists Tourists Tourists Tourists Arrivals Arrivals Arrivals Arrivals are are are among among are among among the the the top top the top in in top the inthe thein destination destination the destination destination countries countries countries countries in in 2017. in2017. 2017.in 2017.For For For example, example, For example, example, Malaysia Malaysia Malaysia Malaysia was was was ranked wasranked ranked ranked 1st 1st 1st with with 1st with the withthe the the WhyWhyWhy Malaysia?Malaysia? Malaysia? Ranked Arrivals Malaysian Malaysian Arrivals Ranked Arrivals Malaysian Ranked Arrivals Malaysian mostmostmost mosttourists tourists intourists touristsThailand, from from from froma a single singlea single a3rd single country country countryin country Indonesia to to Brunei,to Brunei, Brunei,to Brunei, 2nd 2nd 2ndand place place2nd place so place in in Thailand, inon.Thailand, Thailand,in Thailand, 3rd 3rd 3rd in in 3rd Indonesia inIndonesia Indonesiain Indonesia and and and so soand soon. on. soon. Malaysian Malaysian on. Malaysian Malaysian presence presence presence presence is is also isalso alsois making alsomaking making making waves waves waves waves further further further further in in the inthe thein Asian Asian the Asian Asian Pacific Pacific Pacific Pacific nations nations nations nations
Malaysian Arrivals Ranked Arrivals Malaysian Statistically,Statistically,Statistically,Statistically, Malaysian Malaysian Malaysian Malaysian Tourists Tourists Tourists Tourists Arrivals Arrivals Arrivals Arrivals are are are among among are among among the the the top top the top in in topthe inthe the indestination destination the destination destination countries countries countries countries in in 2017. in2017. 2017. in For 2017. For For example, example, For example, example, Malaysia Malaysia Malaysia Malaysia was was was ranked rankedwas ranked ranked 1st 1st 1stwith with 1stwith the thewith the the likelikelike in inlike Australia inAustralia Australiain Australia and and and South Southand South South Korea Korea Korea Korea as as asthe the asthe 7th 7th the 7th most most 7th most mosttourists tourists tourists tourists to to visitto visit visitto in visitin the inthe thein same same the same same year. year.Why Whyyear.Why year.The TheWhy The following followingThe Malaysia? Malaysia?following Malaysia? following Malaysia? are are are the the are the rankings rankings the rankings rankings of of Malaysianof Malaysian Malaysianof Malaysian arrivals arrivals arrivals arrivals categorised categorised categorised categorised by by bycountry country bycountry country in in 2017. in2017. 2017.in 2017. Malaysian presence is also making waves Why Malaysia?mostmostmost touristsmost tourists tourists tourists from from from a from a single single a single a Statistically,single country country country country to to Brunei, toBrunei, Brunei, to Brunei, Malaysian 2nd 2nd 2nd place place 2nd place placein in Thailand, inThailand, Tourists Thailand, in Thailand, 3rd 3rd 3rd in Arrivalsin 3rdIndonesia inIndonesia Indonesia in Indonesia and areand and so so andamong on.so on. soon. Malaysian Malaysian on. Malaysian Malaysianthe presence toppresence presence presencein the is is also isalso destination also is making makingalso making making waves waves waves waves countries further further further further in in the inthe the inAsian Asian the Asian2017. AsianPacific Pacific Pacific For Pacific nations nations nationsexample, nations Malaysia was ranked 1st with the further in the Asian Pacific nations like likelikelike in inlike Australia inAustralia Australia in Australia and and and South South and South South Korea Korea Korea Korea as as theas the theas 7th 7th the 7th most most 7th most touristsmost tourists tourists tourists to Whyto visit tovisit visit to in invisit the Malaysia?inthe the insame same the same sameyear. year. year. The year. The The following following Statistically,The following following are are are the Malaysianthe are the rankings rankings the rankings rankings Tourists of of Malaysian ofMalaysian Malaysian of Arrivals Malaysian arrivals arrivals are arrivals arrivals among categorised categorised categorised the categorised top byin by the countryby country countrybydestination country in in 2017. in2017. 2017. in countries 2017. in 2017. For example, Malaysia was ranked 1st with the most tourists from a single country to Brunei, 2nd place in Thailand, 3rd in Indonesia and so on. Malaysian presence is also making waves further in the Asian Pacific nations 8th8th 8th 9th9th 9th most tourists10th10th from10th a single country11th to11th Brunei,11th 2nd place in Thailand,12th12th 3rd12th in Indonesia and13th so13th on. Malaysian13th presence14th is14th also14th making waves further in the Asian Pacific nations 1st1st1stin1st Australia and2nd2nd 2ndSouth2nd Korea as the3rd3rd3rd 7th3rdlike in Australia4th4th4th 4thand South Korea5th5th5th as5th the 7th most tourists6th6thlike6th6th in Australia to visit and in South the7th7th7th Korea same7th as year.the 7th mostThe touristsfollowing to visit are in the the same rankings year. The following of Malaysian are the rankings arrivals of Malaysian categorised arrivals categorised by country by country in 2017. in 2017. JAPANJAPANJAPAN AUSTRALIAAUSTRALIAAUSTRALIA INDIA*INDIA*INDIA* SOUTHSOUTHSOUTH KOREA KOREA KOREA MACAO*MACAO*MACAO* CAMBODIACAMBODIACAMBODIA PHILIPPINESPHILIPPINESPHILIPPINES THAILAND INDONESIA SINGAPORE CHINA*439,500 TAIWAN396,400 301,961 279,558 222,809 179,316 143,556 THAILANDTHAILANDmostTHAILAND tourists toINDONESIAINDONESIA visitINDONESIA in the same SINGAPOREyear.SINGAPORESINGAPORE 1st1stCHINA*CHINA*1st1stCHINA*439,500439,5002nd2ndTAIWAN2ndTAIWAN2ndTAIWAN396,400396,4003rdHONG3rdHONG3rdHONG3rdHONG KONGKONG KONG KONG301,961301,9614th4thVIETNAM4thVIETNAMVIETNAM4thVIETNAM279,558279,5585th5th5th5th 222,809222,8096th6th6th6th 179,316179,3167th7th7th7th 143,556143,556 3.353.353.353.35 MM M M 1.241.241.241.24 MM M M 1.171.171.17 1.17 MM M M 1.1651.1651.1651.165 MM M Mtouriststouriststourists528,019528,019528,019528,019touriststouriststourists516,701516,701516,701516,701touriststouriststourists480,456480,456480,456480,456touriststouriststourists touriststouriststourists touriststouriststourists touriststouriststourists Thetouriststouriststourists touristsfollowing are thetouriststouriststourists tourists touriststouriststouriststourists THAILANDTHAILANDtouristsTHAILANDtouriststouristsTHAILANDtourists INDONESIAINDONESIAINDONESIAtouriststouristsINDONESIAtouriststourists SINGAPORESINGAPORESINGAPOREtouriststouristsSINGAPOREtouriststourists CHINA*CHINA*touristsCHINA*touriststouristsCHINA*tourists TAIWANTAIWANTAIWANTAIWAN HONGHONGHONGHONG KONG KONG KONG KONG VIETNAMVIETNAMVIETNAMVIETNAM 3.353.353.353.35 M M M M 1.241.241.24 1.24M M M M 1.171.171st1.17 1.17M M M M 1.1651.1652nd1.1651.165 M M M M 528,019528,019528,0193rd528,019 516,701516,7014th516,701516,701 480,456480,456480,4565th480,456 6th 7th Malaysian Arrivals Ranked Arrivals Malaysian Malaysian Arrivals Ranked Arrivals Malaysian Ranked Arrivals Malaysian Ranked Arrivals Malaysian rankings of touriststouriststouriststourists touriststouriststouriststourists touriststouriststouristsTHAILANDtourists touriststouriststouriststourists touriststouriststouriststourists touriststouriststouriststourists touriststouriststouriststourists 1st 2nd 3rd INDONESIA4th SINGAPORE 5thCHINA* TAIWAN6th HONG KONG 7th VIETNAM 3.35 M 1.17 M Malaysian Arrivals Ranked Arrivals Malaysian Ranked Arrivals Malaysian Ranked Arrivals Malaysian Ranked Arrivals Malaysian 1.24 M 1.165 M 528,019 516,701 480,456 Malaysian arrivals WhyWhy Malaysia? Malaysia? Statistically, Statistically, Malaysian Malaysian Tourists Tourists Arrivals Arrivals are are among among the theTotal top topTotal in MATTA thein Total theMATTA destination destinationMembers MATTA Members Members countries countries in 2017.in 2017. For For example, example, Malaysia Malaysia was was ranked ranked 1st 1st with with thetourists the tourists tourists tourists tourists tourists tourists mostmost tourists tourists from from a single a single country country to Brunei,to Brunei, 2nd 2nd place place in Thailand,in Thailand, 3rd 3rd in Indonesiain Indonesia and and so 3,400soon. THAILANDon. Malaysian Malaysian presence presence is also is also making makingINDONESIA waves waves further further in thein the Asian Asian Pacific Pacific nationsSINGAPORE nations CHINA* TAIWAN HONG KONG VIETNAM 3,4003,400 15th15th15th 16th16th16th 17th17th17th 18th18th18th 19th19th19th categorised by Ranked Arrivals Malaysian andand growing andgrowing growing likelike in Australiain Australia and and South South Korea Korea as asthe the 7th 7th most most touristsWhy WhytouristsWhyWhy to visit toMalaysia? Malaysia? Malaysia?visitMalaysia? in thein the same same year. year. Statistically,Statistically, TheStatistically, Statistically, The following following Malaysian Malaysian Malaysian are Malaysian are the the rankings Tourists Tourists Touristsrankings Tourists Arrivalsof Arrivals Arrivals MalaysianofArrivals Malaysian are are are are among amongarrivals among amongarrivals the the thecategorised the top topcategorised top top in in in the thein the the destination destinationby destination destination bycountry country countriesin countries countries 2017.incountries 2017. in in in 2017. 2017.in 2017. 2017. For For For For example, example, example, example, Malaysia Malaysia Malaysia Malaysia was was was was ranked ranked ranked ranked 1st 1st 1st 1stwith with with with the the the the 8th8th8th8th 9th9th9th9th 10th10th10th10th 3.3511th11th M11th11th 12th12th1.2412th12th MBRUNEI 13th13th13th13th 1.17NEW M 14th14th14th14th MYANMAR1.165 M LAOS 528,019NEPAL 516,701 480,456 country in 2017. BRUNEIBRUNEI NEWNEW MYANMARMYANMAR LAOSLAOS NEPALNEPAL mostmostmostmost tourists tourists tourists tourists from from from from a a singlea single asingle single country country country country to to to Brunei, TotaltoBrunei, Brunei, Brunei,Total MATTA 2nd 2ndTotal 2ndtouristsMATTA 2nd place place place MATTA place in in in Thailand, Thailand,in Thailand, Thailand, 3rd 3rd 3rd 3rd in in in Indonesia Indonesiain Indonesia Indonesia touristsand and and and so so so on.so on. on. on.Malaysian Malaysian Malaysian Malaysian presence presence presence presence is is isalso alsois alsoZEALAND alsotourists making making making making waves waves waves waves further further further further in in in the thein the the Asian Asian Asian Asian Pacific Pacifictourists Pacific Pacific nations nations nations nations tourists tourists tourists JAPAN AUSTRALIA INDIA* SOUTH KOREA MACAO*60,03060,03060,030 ZEALANDZEALAND 47,01047,01047,010 19,11419,11419,114 14,28414,28414,284 JAPANJAPANJAPAN likelikelikeAUSTRALIAlikeAUSTRALIA in in in Australia Australiain AUSTRALIAAustralia Australia and and and and South South South South Korea Korea Korea KoreaINDIA*INDIA* as asOutbound as theas INDIA*the Outboundthe the 7th 7th 7thOutbound 7th most most mostMembers most tourists Memberstourists tourists touristsSOUTHSOUTH Members8th8th to SOUTH8thto to visit tovisit8th visit KOREAvisitKOREA in in in the theinKOREA the the same same same same year. year. year. year.9th9th The MACAO*The9thMACAO* The The 9thfollowing following MACAO*following following are are are are the the the the rankings rankings rankings 10thrankings10thCAMBODIACAMBODIA10thCAMBODIA10th CAMBODIAof of of Malaysian ofMalaysian Malaysian Malaysian arrivals arrivals arrivals arrivals11thPHILIPPINES11thPHILIPPINES categorised 11thcategorisedPHILIPPINES categorised categorised11thPHILIPPINES by by by countryby country country country in 12thin 12thin 2017. 2017.in12th 2017. 2017.12th 13th13th13th13th 14th14th14th14th touriststouriststourists 53,849 touriststouriststourists touriststouriststourists touriststouriststourists 439,500 396,400 301,961 279,558 222,809 179,316 53,84953,849143,556143,556143,556143,556 439,500439,500439,500 396,400396,400396,400 301,961301,961301,9611,600 279,558279,558279,558 222,809222,809222,809 179,316179,316179,316tourists Malaysian Arrivals Ranked Arrivals Malaysian 1,6001,600 touriststourists touriststouriststouriststourists touriststouriststouriststourists touriststouriststouriststourists JAPANtouristsJAPANtouriststouristsJAPANtouristsJAPAN AUSTRALIAAUSTRALIAAUSTRALIAtouriststouristsAUSTRALIAtouriststourists INDIA*INDIA*touriststouristsINDIA*touristsINDIA*tourists SOUTHSOUTHSOUTHSOUTHtouriststourists touristsKOREA KOREAtourists KOREA KOREA MACAO*MACAO*MACAO*MACAO* 1st1st 2nd2nd 3rd3rd 4th4th andand growing andgrowing growing5th5th 6th6th 7th7th CAMBODIACAMBODIACAMBODIACAMBODIA PHILIPPINESPHILIPPINESPHILIPPINESPHILIPPINES 439,500439,500439,500439,500 396,400396,400396,400396,400 301,961301,961301,9618th301,961 279,558279,558279,5589th279,558 222,809222,809222,80910th222,809 179,316179,31611th179,316179,316 143,556143,55612th143,556143,556 13th 14th THAILANDTHAILAND INDONESIAINDONESIA SINGAPORESINGAPORE CHINA*CHINA* touriststouriststouriststourists touriststouriststouriststourists touriststouriststouriststourists touriststouriststouriststourists touriststouriststouriststourists touriststouriststouriststourists touriststouriststouriststourists TAIWANTAIWAN HONGHONG KONG KONG VIETNAMVIETNAMJAPAN AUSTRALIA INDIA* SOUTH KOREA MACAO* * Year* Year2016* 2016 Year 2016 1st1st1st1st 2nd2nd2nd2nd 3rd3rd3rd3rd 4th4th4th4th 5th5th5th5th 6th6th6th6th 7th7th7th7th CAMBODIA PHILIPPINES 3.353.35 M M 1.241.24 M M 1.171.17 M M 1.1651.165 M M 528,019528,019 516,701516,701 480,456480,456439,500 396,400 301,961 Source:Source: NationalSource: National Tourism National279,558 Tourism Ministries Tourism Ministries Ministriesand Statisticsand Statistics and DepartmentsStatistics222,809 Departments Departments of the of Respective the of Respective the Respective Countries179,316 Countries Countries 143,556 touriststourists touriststourists touriststourists touriststourists touriststourists touriststourists THAILANDTHAILANDTHAILANDTHAILAND INDONESIAINDONESIAINDONESIAINDONESIA SINGAPORESINGAPORESINGAPORESINGAPORE CHINA*CHINA*CHINA*CHINA* TAIWANTAIWANTAIWANTAIWANtouriststouriststourists HONGHONGHONGHONG KONGKONGtourists KONG KONG VIETNAMVIETNAMVIETNAMVIETNAMtourists tourists tourists tourists tourists Total Total Total Total MATTA MATTA MATTA MATTA Members Members Members Members 3.353.353.353.35 MM M M 1.171.171.171.17 MM M M Malaysian Arrivals Ranked Ranked Arrivals Arrivals Malaysian Malaysian Ranked Arrivals Malaysian 1.241.241.241.24 MM M M 1.1651.1651.1651.165 MM M M 528,019528,019528,019528,019 516,701516,701516,701516,701 480,456480,456480,456480,456 3,400 touriststouriststouriststourists touriststouriststouriststourists touriststouriststouriststourists touriststouriststouriststourists touriststouriststouriststourists touriststouriststouriststourists touriststouriststouriststourists 3,4003,4003,400 15th15th15th15th 16th16th16th16th 17th17th17th17th 18th18th18th18th 19th19th19th19th andandand growing andgrowing growing growing Total Total Total TotalMATTA MATTA MATTA MATTA Members Members Members Members8th 9th 10th 11th 12th 13th 14th Malaysian Arrivals Ranked Arrivals Malaysian Ranked Arrivals Malaysian Ranked Arrivals Malaysian Ranked Arrivals Malaysian BRUNEIBRUNEIBRUNEIBRUNEI 3,4003,4003,400NEWNEW3,400NEWNEW MYANMARMYANMARMYANMARMYANMAR LAOSLAOSLAOSLAOS NEPALNEPALNEPALNEPAL Total MATTA 15th15th15th15th 16th16th16th16th 17th17th17th17th 18th18th18th18th 19th19th19th19th TotalTotalTotal MATTA MATTA MATTA 60,03060,03060,03060,030 andandandZEALANDZEALAND growing growingandZEALAND growingZEALAND growing 47,01047,01047,01047,010 19,11419,11419,11419,114 14,28414,28414,28414,284 OutboundOutboundOutboundOutbound Members Members Members Members JAPAN AUSTRALIA Total MATTA Members INDIA* SOUTH KOREA MACAO* CAMBODIA PHILIPPINES touriststouriststouriststourists 53,84953,84953,84953,849 touriststouriststouriststourists BRUNEIBRUNEIBRUNEItouriststouriststouristsBRUNEItourists NEWNEWtouriststouristsNEWtouristsNEWtourists MYANMARMYANMARMYANMARMYANMAR LAOSLAOSLAOSLAOS NEPALNEPALNEPALNEPAL TotalTotalTotal TotalMATTA MATTA MATTA MATTA 3,400 15th 16th 18th 19th 1,6001,6008th1,6008th1,600 9th9th 10th10th 11th11thtourists 12th12th 13th13th 14th14th 17th 143,556 touriststouriststourists439,500 396,40060,030and60,03060,030 growing60,030 ZEALANDZEALANDZEALANDZEALAND301,961 47,01047,01047,01047,010 279,55819,11419,11419,11419,114 14,28414,284222,80914,28414,284 179,316 andandand growing andgrowing growing growing OutboundOutboundOutboundOutbound Members Members Members Members tourists touriststouriststouriststourists tourists touriststouriststouriststourists touriststouriststouriststourists touriststouriststouriststourists tourists JAPANJAPAN AUSTRALIAAUSTRALIA INDIA*INDIA* SOUTH1,6001,600SOUTH1,6001,600 KOREA KOREA MACAO*MACAO* CAMBODIAtouristsCAMBODIA PHILIPPINES53,84953,849PHILIPPINES53,84953,849 BRUNEI tourists NEW MYANMARtourists LAOS tourists NEPAL 439,500439,500 8th8th8th8th301,961301,961 9th9th9th9th 10th10th10th10th 11th11th11th11thTotal MATTA 12th12th12th12thtourists143,556tourists143,556touriststourists 13th13th13th13th 60,030 14th14th14th14thZEALAND 47,010 19,114 14,284 396,400396,400 andandand growing growingand279,558 growing279,558 growing 222,809222,809 Outbound179,316179,316 Members ** Year Year* Year *2016 2016 Year 2016 2016 touriststourists touriststourists touriststourists touriststourists touriststourists touriststourists tourists tourists tourists tourists touriststourists JAPANJAPANJAPANJAPAN AUSTRALIAAUSTRALIAAUSTRALIAAUSTRALIA INDIA*INDIA*INDIA*INDIA* SOUTHSOUTHSOUTHSOUTHSource: Source: KOREAKOREA Source:KOREA KOREASource: National National National National Tourism Tourism Tourism Tourism Ministries MACAO*MinistriesMACAO* MACAO*MinistriesMACAO* Ministries and and and Statistics Statistics and Statistics Statistics Departments Departments Departments DepartmentsCAMBODIACAMBODIACAMBODIACAMBODIA of of the ofthe the ofRespective Respective the Respective Respective Countries Countries Countries CountriesPHILIPPINESPHILIPPINESPHILIPPINESPHILIPPINES53,849 1,600 tourists 439,500439,500439,500439,500 396,400396,400396,400396,400 301,961301,961301,961301,961 279,558279,558and279,558279,558 growing 222,809222,809222,809222,809 179,316179,316179,316179,316 143,556143,556143,556143,556 * *Year Year* Year 2016 *2016 Year 2016 2016 touriststouriststouriststourists touriststouriststouriststourists touriststouriststouriststourists touriststouriststouriststourists touriststouriststouriststourists touriststouriststouriststourists touriststouriststouristsSource:Source:touristsSource:Source: National National National National Tourism Tourism Tourism Tourism Ministries Ministries Ministries Ministries and and and Statistics Statistics and Statistics Statistics Departments Departments Departments Departments of of the theof theRespective ofRespective theRespective Respective Countries Countries Countries Countries
* Year 2016 Source: National Tourism Ministries and Statistics Departments of the Respective Countries Total Total MATTA MATTA Members Members Total MATTA Members
3,4003,400 15th15th 16th16th 17th17th 18th18th 19th19th andand growing growing 3,4443,400 15th 16th 17th 18th 19th Total Total Total Total MATTA MATTA MATTA MATTA Members Members Members Members and growing 3,4003,4003,4003,400BRUNEIBRUNEI NEWNEW MYANMARMYANMAR LAOSLAOS NEPALNEPAL TotalTotal MATTA MATTA 60,03060,030 ZEALANDZEALAND 15th15th15th15th47,01047,010 16th16th16th16th19,11419,114 17th17th17th17th14,28414,284 18th18th18th18th 19th19th19th19th OutboundOutbound Members Members andandandand growing growing growing growing BRUNEI NEW MYANMAR LAOS NEPAL touriststourists Total53,849 53,849MATTA BRUNEIBRUNEIBRUNEIBRUNEItouriststourists NEWNEWNEWtouristsNEWtourists MYANMARMYANMARMYANMARMYANMARtouriststourists LAOSLAOSLAOSLAOS NEPALNEPALNEPALNEPAL 1,6001,600 TotalTotalTotalTotal MATTA MATTA MATTA MATTA touriststourists 60,030 ZEALAND 47,010 19,114 14,284 andand growing growing Outbound Members 60,03060,03060,03060,030 ZEALANDZEALANDZEALANDZEALAND 47,01047,01047,01047,010 19,11419,11419,11419,114 14,28414,28414,28414,284 OutboundOutboundOutboundOutbound Members Members Members Members tourists tourists tourists tourists touriststouriststouriststourists 53,84953,84953,84953,849 touriststouriststouriststourists touriststouriststouriststourists53,849 touriststouriststouriststourists 1,6001,6001,6001,600 1,600 touriststouriststouriststourists tourists andandandand growing growing growing growing * Year* Year 2016 2016 and growing Source:Source: National National Tourism Tourism Ministries Ministries and and Statistics Statistics Departments Departments of the of the Respective Respective Countries Countries
** Year *Year Year* Year 2016 2016 2016 2016 Source:Source:Source:Source: National National National National Tourism Tourism Tourism Tourism Ministries Ministries Ministries Ministries and and and andStatistics Statistics Statistics Statistics Departments* Departments DepartmentsYear Departments 2016 of of ofthe theof the theRespective Respective Respective Respective Countries Countries Countries Countries * Year 2016 Source: National Tourism Ministries and Statistics Departments of the Respective Countries Source: National Tourism Ministries and Statistics Departments of the Respective Countries President Says
“ MATTA has moved strategically and decisively to position ourselves as the voice of the industry to the government, representing not only the Members' interests, but of Malaysia as a whole. “
An exciting year has come to a close bringing with it distinct competitive edge and access to many more momentous change; a new government bringing with global markets. This project has already hit the ground it the promise of new opportunities. However we must running and we are targeting to launch in Q1 2019. be cognizant of the fact that change will also bring with it new challenges - challenges that the government, We have also taken the initiative to engage and to turn working hand-in-hand with the private sector, must tackle ‘disruptive’ technologies to our advantage. Our work quickly and decisively! with many Fintech companies has already borne fruit for many of our Members and we are looking forward That being said, MATTA has moved strategically and to coming to an agreement with Grab that will enable decisively to position ourselves as the voice of the Members to leverage on the reach and potential of Asia’s industry to the government, representing not only the largest e-hailing platform. Members’ interests, but of Malaysia as a whole. Our engagement with the government over the last few I have also had the pleasure of meeting many Members months at national and state level has already yielded in my monthly ‘Meet the President’ sessions across the results; some which are immediately evident and some country. I have listened to them as they expressed their which will become clear in the coming months ahead. opinions, hopes and grievances for our industry.
With a bleak worldwide economic forecast next year, Foremost amongst them is how we can mitigate the my key focus in 2019 is to ensure that we will be well threat of illegal operators. Our engagement with the prepared to weather the coming financial turbulence by Ministry of Transport directly through Minister YB investing in technology and forging closer business ties Anthony Loke to address the issue of touts has already with both regional and international markets. resulted in positive action and we will continue to work closely with the ministry to address this problem. Similar As many of you already know, MATTA has been working efforts are being discussed with the Ministry of Tourism, closely with the Malaysian Association of Hotels (MAH) Arts and Culture on how we can fight the problem of and the National ICT Association of Malaysia (PIKOM) illegal online operations, scammers and cheats more to develop a platform that will give MATTA Members a effectively.
Suara MATTA | 1
MATTA President College.indd 1 13/12/2018 6:45:27 PM President Says
Transportation forms a crucial pillar in tourism and MATTA has taken the initiative to engage with the Minister of Transport YB Anthony Loke.
Whilst we push for better enforcement, MATTA will organisations which includes the Federation of ASEAN continue to champion the need for a more level playing Travel Associations (FATA), the European Travel Agents’ field for licensed industry players through business and Tour Operators’ Associations (ECTAA), the Cruise incentivisation and the modernisation of the Tourism Lines International Association (CLIA) and the World Industry Act 1992 to ensure we can compete effectively Travel Alliance (WTA); giving MATTA Members access to in an increasingly aggressive and ever-changing global markets across the globe and resources not currently business landscape. available in Malaysia.
We have also started to look into ways of how we can In closing I would like to urge you, my esteemed assist our Members especially those who are doing industry colleagues, to leverage on the benefits of Outbound and Umrah & Hajj and who are badly affected being a MATTA member. Although there is still a lot to by changes to government and industry regulations. be done, rest assured that the MATTA Executive Council Term 2017-2019 will continue to build for your future. MATTA is prepared to take a far more aggressive legal stance with IATA and, together with with our Asian and
European counterparts, will seek to counter what we see DATUK TAN KOK LIANG (PGDK, M.A. Tourism, CA(M), FCTIM, CHA) as unfair and monopolistic market practices. President MATTA Term 2017-2019 Last but not least, we have positioned MATTA as a key strategic partner with various international
2 | Suara MATTA
MATTA President College.indd 2 13/12/2018 6:45:30 PM CONGRATULATORY MESSAGE
Warmest Congratulations To
YB DATUK MOHAMADDIN BIN KETAPI
Minister of Tourism, Arts and Culture, Malaysia
on being conferred the Panglima Gemilang Darjah Kinabalu (PGDK) which carries the title “Datuk’”
By
Yang Di-Pertua Negeri Sabah Tun Datuk Seri Panglima Haji Juhar Bin Haji Mahiruddin
on the occasion of the 65th anniversary of His Birthday on 6 October 2018
YB DATUK CHRISTINA LIEW CHIN JIN
Deputy Chief Minister of Sabah and Minister of Tourism, Culture and Environment Sabah
on being conferred the Panglima Gemilang Darjah Kinabalu (PGDK) which carries the title “Datuk’”
By
Yang Di-Pertua Negeri of Sabah Tun Datuk Seri Panglima Haji Juhar Bin Haji Mahiruddin
on the occasion of the 65th anniversary of His Birthday on 6 October 2018
Suara MATTA | 3 ™ Contents
SUARA MATTATM 15 A Quarterly Newsletter Publication by the Malaysian Association of Tour and Travel Agents (MATTA)
EDITORIAL BOARD President Datuk Tan Kok Liang
Deputy President Mohd Akil Bin Mohd Yusof
Honorary Secretary General Nigel Wong Coverstory Deputy Honorary Secretary General Mohammad Faeez Bin Mohamad Fadhlillah MATTA Would Walk 100 Miles, and then 100 More... Trudging along to Visit Malaysia Year 2020 with RM100 million Matching Grant announced Chief Executive Officer from Budget 2019; we have much work to do. Phua Tai Neng
Communications Mohammad Khairul Bin Abdul Wahab Datuk Tan Kok Liang Awarded Sharifah Syahirah Binti Syed Azlan 06 as Best Tourism Industry Leader 2018 Publishing Consultant MATTA President Datuk Tan Kok Liang awarded Rightwiz Sdn Bhd by Tourism Promotion Organization for Asia Pacific Cities. Printer Percetakan CL Wong Sdn Bhd
Publisher Malaysian Association of Tour and Travel Agents (MATTA) Birth of A Caribbean Princess? For Advertising enquiries, please call 09Suara MATTA sought MATTA Exco +603 9222 1155 Member for Cruise Kenny Cheong’s opinion about the cruise industry in Malaysia. ADDRESS: Wisma MATTA No 6, Jalan Metro Pudu 2, Focus Hopeful Proposal to the Fraser Business Park, 14Ministry of Transport Off Jln Yew, 55100 Kuala Lumpur. Sales and Service Tax (SST) – MATTA President Datuk Tan Kok Liang led a Tel: +603 – 9222 1155 11does 10% and 6% equal 16%? delegation of MATTA Exco Members to meet Fax: +603 - 9223 8555 A single rate covering virtually everything to with Minister of Transport YB Tuan Anthony Website: www.matta.org.my replace the 6% Goods and Services Tax (GST). Loke to submit a proposal for reform of the land transportation industry. A MATTA Publication No part of this publication may be reproduced in any form without the prior written consent of MATTA. Every effort has been made Industry Reasons You Should to ensure that the contents of this publication are correct and up- 19Participate in the Indian to-date at press time. Details are subject to change without prior How About A Comfortable & Subcontinent Sales Missions notice and MATTA cannot be held responsible for any consequences 07Prayerful Travel Itinerary? A quick Q&A with Gopalan Mariappan, arising from errors or omissions in this publication. The inaugural B2B ‘Islamic Halal Tour’ 2018 was MATTA Exco Member for Inbound Indian held on the 5th of September 2018 in Kuala Subcontinent, about the potential of the big Lumpur. market.
4 | Suara MATTA Association Inbound
Strengthening Sabah’s Selangor Chapter Office Beautiful Terengganu, 20Tourism 21Opens with Noble Ambition to 26Malaysia A courtesy call with the top officers of Sabah, Improve Economy A must-visit east coast state that namely the Chief Minister of Sabah YAB Datuk MATTA Selangor Chapter will soon see its 608 encapsulates all the treasures of nature, Seri Panglima Hj. Mohd Shafie Bin Hj. Apdal membership number rise with the opening tradition and heritage which truly reflects the and the Deputy Chief Minister and Minister of of the new Chapter office. beautiful state. Tourism, Culture and Environment of Sabah YB Datuk Christina Liew. Outbound
Events
46th National MATTA Fair MATTA Fair Penang The Wonderlands of Russia 22Kuala Lumpur 23Held for the first time at the Setia 27There’s more in Russia than just winter 1,336 booths taken up with net sales SPICE Arena, more than 30,510 visitors and vodka after the FIFA World Cup. reaching approximately RM210 million. attended the Fair clocking in RM31.6 million in sales. Membership Delisted Members 29Quick reference for MATTA’s delisted members.
MATTA Events & Activities Upcoming Events 24FAM Trips, Sales Missions, Foreign 32Look what’s happening in the coming Exchanges, Government Engagements and months. more.
Suara MATTA | 5 CONGRATULATORY
Datuk Tan Kok Liang Awarded Best Tourism Industry Leader 2018
MATTA President Datuk In raising more foreign First established in 2002 Tan Kok Liang was recently interest, he has also been a with the blessings of the 5th conferred “Best Tourism frequent delegate and the defacto Asian-Pacific City Summit, TPO Industry Leader 2018” chef-de-mission to explore functions as a network among award by Tourism Promotion opportunities at international city governments and private Organization for Asia Pacific tourism conferences and entities in tourism to work Cities (TPO) based in Ho meetings. together and support the tourism Chi Minh City, Vietnam. The Standing as one of the most industry by way of exchanging Award was presented by YB enterprising tourism leaders in information and opinions among Datuk Christina Liew, Deputy the country, Datuk Tan, who also member cities, marketing of Chief Minister of Sabah and holds a Master’s Degree in Tourism tourist destinations, developing Minister of Tourism, Culture and from the University of Toulouse, new tourism products, fostering Environment Sabah to Datuk France, has personally clinched human resources in the tourism Tan in honour of his valuable the Excellence in Service Award sector, just to name a few. At contribution to the development (Lodge Category) in the Sabah inception, only 25 cities from 13 of the tourism industry in the Tourism Awards (2016–2017) countries were part of TPO but Asia Pacific region. for his Borneo Nature Lodge, has since grown impressively. Upon conferring the award, an eco-lodge located in Sukau, With the theme “Smart YB Datuk Christina encouraged Kinabatangan. Tourism”, the 8th TPO Forum fellow industry players to Winning the Award by TPO held from 20 to 24 June in Ho Chi emulate Datuk Tan’s undying speaks volume of Datuk Tan’s Minh City ended in enormous passion and success in honing contribution as TPO’s membership success with participation from his trade, one which has certainly which spans 86 city governments over 25 cities of 5 Asian Pacific made his home state Sabah and 45-odd non-governmental countries, namely China, Japan, proud. entities representing tourism- Korea, Malaysia and Vietnam. Often ascribed with the related associations, educational The TPO Forum welcomed reputation of going the extra and research institutes and private over 130 delegates and tourism mile in promoting Sabah to sectors. specialists. the outside world, Datuk Tan’s 30-years dedication did not go unnoticed. Among his milestone achievements is leading a team with the Sabah Tourism Board (STB) to increase flight connectivity from Vladivostok, Seoul, Tokyo and Perth to Kota Presenting the Award was Deputy Chief Minister of Sabah and Minister of Tourism, Culture and Kinabalu. Environment Sabah YB Datuk Christina Liew to the deserving winner Datuk Tan.
6 | Suara MATTA INDUSTRY
How About A Comfortable & Prayerful Travel Itinerary? MATTA launched its B2B ‘Islamic Halal Tour’ 2018, the first of its kind, on the 5th of September 2018 at Seri Pacific Hotel, Kuala Lumpur following the success of MATTA Umrah B2B held in July this year. The event was organised with the hopes of boosting the economy and expand the Halal tourism industry by introducing members to new halal products and destinations. More than 100 buyers and sellers convened at the event to explore opportunities together and to leverage upon the development potential of Halal tourism.
MOTAC Deputy Secretary General (Tourism) Datuk Haslina Abdul Hamid officiating the inaugural B2B Islamic Halal Tour 2018.
Deputy Minister from the million Muslim tourists out of by Thomson Reuters and Ministry of Tourism, Arts and 26 million arrivals in 2017. He DinarStandard. Although it is still Culture (MOTAC), Muhammad added, the country was the a relatively new and niche area in Bakhtiar Wan Chik who was top choice for Muslim tourists, the market, it has emerged to be represented by the ministry’s especially for travellers from the an important source of revenue. deputy secretary-general Middle Eastern countries due (Tourism), Datuk Haslina Abdul to Malaysia’s Muslim-friendly Permissible Travel Hamid, said that the Halal or facilities and offerings of halal ‘Halal’ is an Arabic word which Islamic tourism is a lucrative food. means permissible according to sector that is still largely Halal tourism offers huge Islamic teachings. Halal tourism untapped, and Malaysia aims potential in the global tourism caters for observant Muslim to continue being the leading industry. The numbers speak for travellers by making their destination for tourists from themselves as Halal tourism is experience more comfortable this sector. estimated to be worth around such as the provision of halal Malaysia has proven itself to RM984bil (US$238bil) by 2019 food, Muslim-friendly hotels, and be a popular destination for and commands an 11.6% global break time for prayers among Muslims having attracted 5.3 tourism expenditure as reported other things.
Suara MATTA | 7 INDUSTRY
Umrah pilgrims can expect an upgraded service for a more comfortable pilgrimage. The MATTA Islamic Halal Tour B2B also saw one-to-one business meetings between sellers from Far East and West Asian countries and buyers, consisting of MATTA members. The sellers got to showcase the breadth and quality of their Halal Tour products while the buyers gained access to tourism products across various destinations for Halal tourism. Lots on offer on the table between the buyers and sellers. Mohd Akil went on to assure that Halal tourism is Islam is not just a religion, but Saudi Arabia to increase the not exclusive only for the it is the way of living. Although number of pilgrims to about Muslims but for everyone. The travelling is encouraged in Islam, 30 million by 2030. The move Halal tourism is an initiative a Muslim cannot simply neglect has definitely opened up to allow Muslim tourists to their everyday religious duties the gate of opportunities for travel comfortably without when travelling. Therefore, there MATTA Bumiputera members compromising their faith and is a need to offer tailored Halal to sell more Umrah packages to at the same time allows non- tourism within the industry to Malaysian Muslims. With easy Muslim travellers to see and accommodate the interests passport processing and high- learn true meanings behind the and demands of the growing technology to clear immigration, teachings in Islam. number of Muslim tourists. “The requirements are very basic and easy to manage but the lack of understanding creates a problem for the travellers,” said MATTA Deputy President Mohd Akil Mohd Yusof. Traditionally Halal tourism means religious travels such as Hajj and Umrah pilgrimage. The Umrah season for year 1440H (2018-2019) took off in September, a month earlier than usual as an effort made by Commemorating the momentous event together with MOTAC Deputy Secretary General (Tourism) Datuk Haslina Abdul Hamid and MATTA Deputy President Mohd Akil Mohd Yusof (3rd from left). the Ministry of Hajj and Umrah
8 | Suara MATTA INDUSTRY
Birth of A Caribbean Princess? What if you’re told Malaysia has the potential to emerge as a mini Carribean in the world through cruise tourism?
Kenny opines travel agents interested in the cruise industry should buy a ticket and board a cruise themselves because nothing beats real life experience.
The numbers they say do Predictably, the rest of Asia Berhad and was considered an not lie. Backed with the tidal lags not far behind, with 20% Asian branded cruise product. improvement in Asia’s cruise increase in port of calls expected Although cruise is no longer industry, going from a mere for Southeast Asia in 2018. In foreign to Malaysians, the less 775,000 passengers in 2012 to terms of market share, East Asia than favourable growth was close to 4.052 million in 2017 should account for 60% of the due to the misconception of (www.travelagentcentral.com), port calls, followed by Southeast cruise being a luxury product, the almost 6 times leap registers Asia (36%) and the remaining stigma attributed to the sole a staggering 40% compound in South Asia (4%), according to operator’s public image as annual growth. the portal. Given the promising a gaming company and the Year-on-year, the portal numbers, is cruise still considered aging passengers commonly reported that Asian sourced new in Malaysia? seen in the west. These have cruise passengers experienced “Cruise is not really new to all contributed to the subdued a 20.6% rise from 2016 with Malaysia because it is already 25 performance. big brother China dominating years. But with only 25 years, it is “But things began to change near-60% of the passengers. It is considered in the infant stage,” about seven to eight years ago estimated also that by the close said MATTA Exco Member for when international cruises such of 2018, 7,100 port calls would’ve Cruise Kenny Cheong. “If you as Costa Cruise and the Royal been made in Asia alone. Japan, compare to the world, cruise Caribbean made their entry into mainland China, Thailand, actually has more than about 100 Malaysia.” Vietnam and Malaysia are years history.” Since then, cruise tourism has expected to be the front runners He explained that the been docked under a positive to receive the most number of Malaysian cruise industry light with many of its leisurely cruises. was pioneered by Genting offerings such as rock climbings
Suara MATTA | 9 INDUSTRY
Melaka-Penang-Phuket as one, boosted by two of Malaysia’s World Heritage Sites, Kenny was confident Malaysia has what it takes to shape up as a real “mini Caribbean”. Nurturing her growth will bring about the kind of impact that are significantly larger than those MATTA has plans to drive the cruise industry forward with educational and awareness sessions scheduled for 2019, so stay tuned! coming from air. As highlighted in “Cruising with On-Shore Potential” and wake boardings becoming Malaysia’s prospects given her featured in Suara MATTA 4Q17 factors that inspire travellers to natural geographical location edition, the result from only go on board. surrounded by the calm seas one cruise ship is equivalent to In comparison to the early where the latest undertaking about four A380’s passengers adopters like Hong Kong, to grow Penang’s Swettenham or approximately 3,472 people. Singapore and Barcelona on Pier to 660m shall be able to The enormous amount of the world stage, Malaysia has accommodate two Quantum passengers has the potential to lots of catching up to do. For class (approximately 168,888 boost Malaysia’s economy from example, Singapore has four tonnes each) or one Oasis class the various subsectors such berths while Barcelona has nine, (approximately 228,000 tonnes as local f&b outlets, shopping, all of which can simultaneously each) cruise ships. transportation, souvenir take advantage of the multiplier manufacturing, and more. effects. Malaysia on the other Trending Today & Caribbean Aside from extending hand has only one in Port Klang Potential Tomorrow economic benefits to the and one in Penang. “North Asian countries such as onshore operators, Kenny also “There is a common Hong Kong, China, Taiwan, Japan credited MATTA President misunderstanding that for and Korea face four months Datuk Tan Kok Liang’s request a successful cruise tourism of typhoon and four months for the government to provide industry to operate, it requires of winter” and this impedes tax incentive and recognise a port. Phuket for example their frequency and are forced Swettenham Pier Cruise Terminal demonstrates that without a port to remain active only for four in Penang as an international port terminal, it can also operate a months. Malaysia, categorised as of call as a wise call. thriving cruise industry.” Citing South Asia, is weather-positive “It is a wise decision because Patong Beach for example, about almost all year round. With if more incentives are given to 30,000 cruise passengers can Penang and Port Klang situated travel agents, there is a good be seen landing on the beach along the Straits of Malacca, chance Malaysia will have its very daily during the peak season sheltered from natural disasters own home port soon.” When that by ferrying them over with the such as typhoons and the happens, Malaysia is capable of smaller tender boats not too far monsoon, smooth sailing as they competing globally, to attract from the shore. Kenny was as say can truly take place. When more passengers from across the such critically adamant about the itinerary lines up Singapore- world.
10 | Suara MATTA FOCUS
Sales and Service Tax (SST) – does 10% and 6% equal 16%? By Datuk Tan Kok Liang, Kenneth Yong Voon Ken and Lee Fook Koon A single rate. A single threshold. Covering virtually everything. These were the defining characteristics of Malaysia’s 6% Goods and Services Tax (GST) when it was first rolled out on the 1st of April 2015. However, three years after inception, policymakers terminated GST’s puerile lifeline and resurrected the old Sales and Services Tax (SST), ironically to breathe new life into Malaysia’s tax system.
and Service Tax (at 6%) each has a very different scope. Sales Tax covers manufactured goods and imported goods, while the scope of Service Tax is written in its name – it only covers services. From a legal and policy standpoint, it is either 10% or 6%, not both at the same time. (Admittedly, Sales Tax for certain items are at 5%). The second coming of the Sales and Services Tax is not that clear and direct, or is it? Up to this point, the phrase “10% and 6% equals 16%” The New and The Old instructive in equal measure is clearly incorrect, even Although a familiar tax – – depending on the situation. misleading. But is there any Malaysia has adopted SST for It is hoped that this article occasion for combining 10% four decades – the days leading offers some clarification on that with 6% to produce a tax burden up to SST’s second coming has enigmatic phrase. of 16%? nonetheless been filled with controversy and confusion. Service Sales Tax for Goods, A Composite Item One rumour purports that SST Service Tax for Services Observant commentators escalates the tax burden to The supposition that “10% would point out that certain 16% (being a combination of and 6% equals 16%” probably real-world objects are a Sales Tax at 10% and Service started as a result of replacing combination of materials and Tax at 6%). Understandably, GST with two separate taxes services (i.e. composite items), this proposition thrusts new – Sales Tax and Service Tax and by logical extension, could concerns into the heads of – leading to the irresistible potentially be exposed to both consumers still recovering from proposition that the two taxes Sales Tax and Service Tax. In a GST-hangover. should be numerically combined such instance, would the tax The authors opine that the to produce a meaningful burden embedded within this notion of “10% and 6% equals comparison with GST. composite item be: ‘10% plus 16%” can be incorrect and However, Sales Tax (at 10%) 6% equals 16%’?
Suara MATTA | 11 FOCUS
Commercial Property - Blend Instead of ‘adding’ 0% or 6% caterer in turn on-sells the food of Goods and Services to 10%, the situation calls for to the end-consumer, again Consider a commercial ‘averaging’ the numbers. imposing 6% service tax (i.e. property. Its major constituent For a commercial property, 6% and 6% equals 12%). And parts can roughly be analysed it can be envisaged that the unlike GST, there is no input tax as follows: large components are land, for intermediaries to claim back (a) Land which is not covered by bricks, construction services and under SST. SST (i.e. 0%). (possibly) developer’s profits – (b) Certain building materials all of which are at 0% - and this Tax Cascade (e.g. bricks, cement, tiles etc.) shifts the ‘weighted average’ tax This multiple tax on essentially which are Exempt i.e. 0% burden in the direction closer the same item is labelled as the Sales Tax. towards the 0% mark instead of “tax cascade” or the “cascading (c) Certain other materials the 10% mark. effect” and indirectly raises which are taxed at 10%. prices of certain affected items, (d) Construction services which SST’s Major Weakness making them costlier (and less are out of scope i.e. 0% However, the SST system has price-competitive) with each Service Tax. an in-built weakness that may additional SST-registrant along (e) Engineering and architecture occasionally see transactions the supply chain. services which are taxed at receiving multiple exposure 6% Service Tax. to tax. Consider professional Minimising the Tax Cascade (f) The developer’s profit engineering services, which is Fortunately, the authorities are (embedded into the selling subject to Service Tax at 6%. well aware of the havoc that price) which would not be Engineer X produces a set of the “tax cascade” can wreak on covered by SST (i.e. 0%). engineering schematics (a prices. Of the various methods In reality, different parts of taxable service) for Engineer Y they deploy to minimise the the commercial property would and bills a fee plus 6% service “cascading effect”, three are suffer different tax rates (10%, tax. Engineer Y in turn onward worth mentioning. 6% and 0%). It would still be sells these schematics to the (a) Firstly, the government raised wrong to simply add up all the customer, again charging 6% the SST-registration threshold tax rates to arrive at 16%. service tax. for eateries to RM1.5 million We then observe a p.a. (from the default ‘Averaging’ vs ‘Adding’ snowballing of the service tax threshold of RM500,000) But instead of being either 6% as the same schematics are to minimise the number of or 10%, the final tax burden is subjected to service tax twice SST-registered food outlets. a ‘weighted average’ number (i.e. 6% and 6% equals 12%). In This does not eliminate, that sits somewhere along the fact, this situation will happen but it greatly reduces, the continuum of 0%, 6% and 10% every time there are taxable opportunity of a tax cascade – depending on the proportion persons strung along the supply along the food preparation of “stuff” that is taxed at 0%, at chain who on-sell a service. chain. 6% and at 10% respectively. This Consider another example. A (b) Secondly, to avert double- again renders the phrase “10% restaurant sells food to a caterer, tax, the legislation identified and 6% equals 16%” inaccurate. charging 6% service tax. The (with great specificity) the
12 | Suara MATTA Head of the Royal Malaysian Customs personally engage with businesses during numerous public discourse sessions, it seems clear what policy makers want for SST 2.0: to fix everything.
Conclusion The tax rates for Sales Tax and Service Tax have been clearly Without proper definition and control, the cascading effects of the tax can run far and wild. set: 10% and 6% respectively (and the occasional 5%). But the types of persons who can scope tax that drops many items economy is a complex system charge SST. For example, only out of the tax net to lighten the where goods and services manufacturers are named tax load on consumers. SST’s intertwine continuously. And as ‘taxable persons’ required implementers have projected a with this, comes the possibility to charge Sales Tax, not halving of the annual tax burden of tax rates interacting in wholesalers or retailers; thus, (from RM42bil to RM21bil) by an ‘averaging’ manner for avoiding a tax cascade along the switchover from GST to SST composite items (composed the distribution chain. – something that looks set to of taxable goods and taxable (c) Thirdly, the number of goods please a populace fed-up with services), and in an ‘additive’ scoped into Sales Tax is about the burden of GST. Hence, a manner when multiple taxable 6,400 compared to 11,197 revolution. persons are strung along a under GST (representing However, the “tax supply chain. While the phrase about half) while a narrower cascade” could raise prices of “10% and 6% equals 16%” is band of services are covered certain items covertly, thus certainly incorrect in a strict under Service Tax. This affecting medium-term price legal sense, its depiction of significantly reduces the competitiveness of at least the “tax cascade” problem is situations for a “tax cascade” some parts of the economy. This fairly exact and hence, very to dip its nose into. may partly hamper the narrow- instructive: there are situations, scoped SST from realising the full albeit not widespread, where GST to SST Crossover price-stabilisation that policy- double or even triple tax may With so much negativity towards makers are eyeing. Herein lies occur – a grim reminder that no the inflationary effects of GST, the potential disappointment. tax policy (GST or SST) is without any replacement tax system But despite the above, SST its problems. – SST 2.0 in this case – would 2.0 remains a hard system need to be a ‘Revolution’, or else to bet against. Even after The authors Datuk Tan Kok Liang, it would be a ‘Disappointment’. implementation, the authorities Kenneth Yong Voon Ken and In truth, it seems to be a bit of are still granting exemptions Lee Fook Koon are all Chartered both. and doing fine-tuning. As the Accountants in practice and SST by design, is a narrow- Minister of Finance and the Licensed Tax Consultants.
Suara MATTA | 13 INDUSTRY
Hopeful Proposal to the Ministry of Transport
Minister of Transport YB Tuan Anthony Loke receiving a token of appreciation for the momentous meeting from MATTA President Datuk Tan, flanked by MATTA Exco Members.
On 2 October 2018, MATTA use of tourist guides in excursion To that end, representatives at President Datuk Tan Kok buses for domestic tourists. the meeting also shared issues Liang led several MATTA EXCO Matters relating to air discussed with the previous members to a meeting with the transportation such as the Minister of Transport. Minister of Transport YB Tuan standard and treatment of fuel MATTA President Datuk Tan Anthony Loke in Putrajaya. surcharge, airport cleanliness also took the opportunity to The official visit coincided with and security checks, airport tax present a cheque to YB Anthony MATTA’s objective to hold a and touting activities at the for Tabung Harapan. The discourse with the Minister about airports were also discussed with RM100,000 contribution was transportation’s influence on the Minister. At the same time, part of the proceeds from the the tourism industry. A proposal MATTA’s delegation presented recently concluded MATTA Fair was also submitted to the the strategic reasons and from 7 to 9 September 2018. The Minister detailing suggestions rationale for Malaysian ports to contribution was derived from and recommendations on Land become “Home Ports” for cruise the entrance fee to the Fair where Transportation, Air Transportation liners as part of the country’s every RM4 paid to enter by an and Cruise Liners. committed stance to promote individual, RM1 is channeled to Amongst the many concerns cruise tourism in the region. the fund. The National MATTA Fair and issues raised with the Like the many official visits KL in September attracted 93,084 Minister included cross-border to the various ministers and visitors. transportation, high-end tour ministries, the meeting with YB vehicles, licensing and policies Anthony presented MATTA with especially on clients charter, an avenue to officially engage guidelines and equity change and discuss critical and very of Bumiputra to non-Bumiputra pertinent issues with the Minister in travel companies, minimum in anticipation of smoothening Visible Light Transmission (VLT) and encouraging the tourism for excursion bus, Foreign-Owned industry. This has always been Travel Agencies, Chartered Buses, MATTA’s stand as the official Presentation of the mock cheque for Lifespan of Tour Buses and the voice for the travel industry. Tabung Harapan.
14 | Suara MATTA COVER STORY
MATTA Would Walk 100 Miles, and then 100 More... Trudging along to Visit Malaysia Year 2020 with RM100 million Matching Grant announced from Budget 2019; we have much work to do.
MATTA has taken its first steps since 1975 and 43 years on we’ll continue to step out of our comfort zone to lead the way for a better tourism tomorrow.
In the run up to Budget 2019, success of the country’s tourism the already heavy shoulders of MATTA as the leading voice in which if they were granted Finance Minister YB Tuan Lim the travel industry submitted fully would dramatically alter Guan Eng. As a former Chief a proposal to the Ministry of the tourism industry. Still, no Minister of Penang, a man Finance to supplement the proposals to the government credited with restoring the shine tabling of Budget 2019 on 2 would likely be met with full onto the Pearl of the Orient, he August 2018. About a month marks, at least not when it is has much to do other than just prior to that, an institutional a new stable of leaders taking dictating the Budgetary items reform proposal was also over from a six-decade old on the 2nd of November 2018. submitted to the Council of administration, and certainly not The thought process would have Eminent Persons on 3 July when it comes to the tabling of been sticky, tricky too as the 2018. The many items listed in the National Budget. Ministry has to step up and step the proposals were vital to the Our hopes were placed on out of the relics of the former
Suara MATTA | 15 COVER STORY
Liang said, “MATTA is grateful with the matching grant allocation of RM100 million to be provided to private companies for international tourism promotion and marketing to increase tourist arrivals to the country. This is the first time such allocation has been granted for the tourism industry and we look forward for its mechanics and conditions. “The matching grant allocation will be beneficial for local tour agencies especially SMEs who are constantly active with overseas Opening more opportunities for tourism is only the first step as the tourism industry needs the support of the government to make the storytelling better with every visiting tourist. promotions with MATTA through sales missions to China, India, administration. Could he have 14.9% of our GDP or ASEAN countries and Europe.” done better? Depends on which RM201.4 billion in 2017. end of the stick you’re holding. Given the importance of the Rationale Proposals 2nd of November was a highly tourism industry, especially Looking back at our cover story anticipated day in the country as a foreign exchange earner, in the past edition, “The Success with all walks of life peering the Government will pay of Malaysian Tourism Hinges through even from months specific attention to achieve on Comprehensive Institutional earlier. “Will it be tight?” “Will it be the Ministry of Tourism’s Reform”, we proposed for generous?” “Looks like it’s going target of 30 million foreign matching grants to be set aside to be a cautionary budget.” These tourists contributing RM100 for the marketing and promotion and more were just some of the billion by 2020. activities by the industry predictions from the street and players as they grapple with the the rumour mills. “To achieve these goals, the increasing challenging market Eagerly awaiting the big day, Government will allocate place with the onslaught of the when it was finally announced RM100 million in matching digital world. To be more precise, and done with, the biggest news grants to the private sector our plights were aimed at that have made the tourism for running promotional lightening the efforts to promote headlines was the RM100 million and marketing campaigns our beautiful destinations matching grant. overseas to increase the and experiences such as the number of visitors to the incrementally expensive fees The Finance Minister read country.” paid for marketing materials, out, “The tourism industry printed media, advertisements is a key contributor to our When asked about his opinion, and website development. This services sector, constituting MATTA President Datuk Tan Kok would also entail the constant
16 | Suara MATTA upgrades and improvements Accompanying the proposals these as “Bail Out Packages”, required to ensure the websites were also requests to relook into they are each and every item as are lively, fresh and updated. updating the archaic Tourism critical to the livelihood of the App development too falls under Industry Act 1992, changing industry. The impact is made this category. the licensing scheme to One- more pronounced when outside In contributing to the overall Licence-Fits-All type (instead of influences are stomping all over industry, our players should the current Inbound, Outbound at liberty with no sight of any also be equipped with smarter and Ticketing licences), the control to arrest their advances, machineries to support their freedom to own shares in until now. businesses. By this we’ve asked more than one travel agency, “It is certainly a right move for the government to extend optional use of tourist guides to set requirement for foreign a 100% capital allowance for domestic tourists, to outlaw online booking engines to rule for the acquisition of ICT foreign tourist guides, impose a register with the Royal Malaysian Equipments, much like how it higher compliance requirement Customs Department (RMCD) was before year assessment for foreign-owned travel agency and charge Service Tax on 2017. The definition of such in Malaysia, waiver of import imported online services. equipments should also duty and granting Approved Imposing Service Tax on foreign include “tools that assist travel Permits to qualified agencies online booking engines and companies in automating to import luxury (hi-end) tour withholding tax on commissions business processes such as vehicles. Stop short of calling paid to them will level the hardware, software and apps”. Our proposals were reasoned with ways the government can benefit us the industry players without additional expenses. For example, Treasury will not incur any tax revenue losses as the capital allowance request would technically only shorten the allowance claim to 1 year instead of 4 years. Another is that by extending the double tax deductions to the same year it is incurred, it is asking the government to reduce the time frame from the normal 5 years to only 1. These would likely not make any dent to the government’s coffers, be it long or short term. But sadly, these proposals did not make it to the final Budget by the Minister. Flying, sailing or riding on land, the adventures of Malaysia offer every tourism economy a chance to survive and thrive; it is something the government must see it to believe it.
Suara MATTA | 17 COVER STORY
tourism industry playing introduced Departure Levy for details and this is no exception. ground,” said MATTA President Malaysian outbound tourists. “Nonetheless, we are grateful Datuk Tan. While the former is in need to to our Government for granting He also added that the be revisited at some point for major items in MATTA wish Budget had given a lifeline to better fine-tuning, the latter list namely tourism SME funds better develop rural tourism, adds unnecessarily to one’s and digital service tax on “The allocation of RM500 travel expenditure. The RM100 foreign booking engines. We million through SME Bank million grant allocation should will forward new proposals for will strengthen rural tourism equally be scrutinised deeper the next budget to meet fresh development such as upgrading because the devil is still in the challenges ahead.” the ecosystem for homestays; encourage more rural people to be involved in community Budget 2019 Key Highlights based tourism; offer better • RM100 million Matching Grants to the private sector for facilities at recreational and promotional and marketing campaigns overseas to increase tourism centres such as public arrivals with aims to achieve MOTAC’s target of 30 million toilets; and commercialising foreign tourists contributing RM100 billion by 2020. eco-tourism products ranging • Penang’s Swettenham Pier extended with tax free incentives from local wildlife to native in the form of duty-free shops to cater to its booming cruise cultures, arts and handicrafts.” tourism. Another welcoming bright • Pulau Pangkor declared a duty free island to develop its spark is the designation of tourism potential. a homeport for Penang’s • Pulau Langkawi as a duty-free island will be further Swettenham Pier, “On our enhanced and expanded. wishlist, MATTA had envisioned • Tourism Tax’s 50% proceeds estimated at RM50 million will Penang becoming a ‘homeport’ be shared by the government with the respective states as a which would be a boon for way to assist the state governments in encouraging tourism Penang’s cruise tourism and activities. generate other economic • RM500 million worth of loan facilities via the SME Tourism multipliers. We are very glad Fund with SME Bank at a 2% interest subsidy to assist and that the government plans expand the businesses of handicraft makers and homestay to provide duty-free shops operators. at Penang’s Swettenham Pier • Sultan Abdul Samad Building in Kuala Lumpur will be as this is a first step towards restored into an arts, cultural and heritage hub through a realising this item on our public-private partnership led by Khazanah Nasional Berhad wishlist.” with ThinkCity undertaking the urban regeneration project. As with the case of most • Departure Levy at Malaysian airports at RM20 per head for Belanjawan, not all wishes those departing for Asean countries and RM40 for other would be realised. Within the countries. confines of the tourism industry that raised some eyebrows were the Tourism Tax and the newly
18 | Suara MATTA INDUSTRY
Reasons You Should Participate in the Indian Subcontinent Sales Missions Suara MATTA caught up with Gopalan Mariappan, MATTA Exco Member for Inbound Indian Subcontinent, to pick his brains about his plans and wishes for the markets under his portfolio.
Suara MATTA: What are are chosen in strategic locations We encourage new players to the differences between to ensure a high turnout from the allocate at least RM15,000 per participating in MATTA Sales local agents. We also capitalise year as Sales Mission expenses for Mission and travel trade on Tourism Malaysia’s Indian travelling, accommodation and exhibitions? office by seeking their assistance participation fee. This amount Gopalan Mariappan: Participating to invite as many local agents to will be sufficient to participate in Sales Mission to the cities offers attend as possible. in all our missions for a year. Our focused group as its audience missions have so far been the (ie. outbound tour operators Why should MATTA members most affordable way to reach that are keen to sell to Malaysia). participate in the Sales the target market in the past two Trade exhibitions on the other Missions? years. hand consist of participation Aside from the reasonable price, from various countries. While the our initiative is to encourage What is MATTA’s relationship turnout in trade exhibitions can more new players to tap into like with the Indian-based be very high but the response this big market. For the existing Associations? may not be that favourable. players, it is an excellent platform MATTA has been actively forging Feedback from participating to continuously engage with the ties with Indian based Travel MATTA members in our Sales market players. Associations. In fact, another Missions indicates that they have Memorandum of Understanding received very good response. What are some of the was already planned for in Furthermore, our records suggestions you may have for Bangalore in the Sales Mission show that members who have new inbound players that are scheduled for 22 to 27 October participated in at least two considering this market? 2018. Missions will continue to be active in our subsequent missions without fail. Tourist Arrivals by Country to Malaysia Countries\Years 2014 2015 2016 2017
How affordable is MATTA India 770,108 722,141 638,578 552,739 Sales Mission to India and the Bangladesh 204,418 147,152 114,607 111,836 Subcontinent? Nepal 159,144 93,159 60,476 20,553 MATTA has always been careful in spending both the Association’s Pakistan 97,144 96,112 58,388 53,453 and members’ money. Therefore, Sri Lanka 64,051 51,337 33,340 43,738 we have priced at only RM500 per Source: Tourism Malaysia city per delegate. Further, venues
Suara MATTA | 19 ASSOCIATION
Strengthening Sabah’s Tourism MATTA President Datuk Tan Kok Liang and MATTA Sabah Chapter Chairman Lawrence Chin led a delegation to pay a courtesy visit to the Chief Minister of Sabah YAB Datuk Seri Panglima Hj. Mohd Shafie Bin Hj. Apdal on the 1st of October 2018. Board), Puan Jamaliah Binti Abdul Halim (Tourism Malaysia) and En. Ag. Zaki Bin Abu Bakar (MOTAC). There were up to 14 different topics discussed at the Dialogue and this included the need for improvement to the current facilities and Sabah Wildlife Department’s plans to protect the 1,500 elephants left in Sabah. Chief Minister of Sabah YAB Datuk Seri Panglima Hj. Mohd Shafie Bin Hj. Apdal (4th from left) receiving a token of appreciation and MATTA Annual Report 2017 from MATTA MOTAC also shared about the President Datuk Tan Kok Liang. measures to be taken against Amongst the points discussed Sabah as the Preferred Domestic dubious travel agents soliciting with the Chief Minister were Destination for the Fair. for business via WhatsApp, strategies to exceed the WeChat, facebook etc that has RM8 billion tourism receipts Dialogue Session hurt the businesses of legitimate estimated for 2018. This Slightly over a week after the travel agents. In keeping with included the importance of meeting, an Industry Dialogue tourists security, a tri-party sound tourism infrastructure, Session was held with the collaboration between the rural tourism, cleanliness of Deputy Chief Minister and police force at PDRM, ESSCOM tourism sites (eg. beaches), Minister of Tourism, Culture (Eastern Sabah Security safety and security of tourists, and Environment of Sabah YB Command) and DBKK (Kota the high airfares between east Datuk Christina Liew. Present Kinabalu City Council) has been and west Malaysia, rationale at the Dialogue were also Datu forged to ensure that the streets to cap domestic airfares and Rosmadi Datu Sulai (Sabah State and popular tourist attractions the formulation of strategies to Government), Puan Suzaini Datuk are always safe for the tourists attract long haul tourists from Sabdin Ghani (Sabah Tourism and the local residents. Europe back to the land below the wind. As part of the efforts to improve Sabah’s tourism standing, the Chief Minister has also agreed to officiate the opening of the 47th National MATTA Fair in Kuala Lumpur scheduled for 15th to 17th of March 2019. This coincides with Dialogue session in motion with a panel to also share and answer questions from the floor.
20 | Suara MATTA ASSOCIATION
Selangor Chapter Office Opens With Noble Ambition to Improve Economy
and the members in order to actively promote the exciting destinations in Selangor. Whereas the state government is actively introducing new tourism products such as extreme sports- based adventure and adventure- based products, nature’s beauty, food diversity, golf-based Selangor ExCo Tourism and Culture, and Malay Customs and Heritage YB Datuk Abdul Rashid Asari (jacket) together with MATTA Selangor Chapter Chairman Datuk Wira Syed tourism, education, health and Abdul Rahman Al Habshi (2nd from left) and MATTA Deputy President Mohd Akil Mohd well-being, historical heritage Yusof (left). and buildings. Abdul Rashid encourages YB Datuk Abdul Rashid Asari, be a catalyst for the achievement tourism industry partners and Selangor ExCo Tourism and of more significant tourist non-governmental organisations Culture, and Malay Customs arrivals,” said Abdul Rashid at to work hand-in-hand with the and Heritage officiated the the opening ceremony. “I am state government to support opening of MATTA Selangor confident that this new, spacious, any initiatives taken to develop Chapter office on 9 October modern and conducive office the tourism sector in Selangor 2018 at Kelana Centre Point. will be able to rejuvenate the as one of the ways to stimulate MATTA hopes the opening of environment and enhance the state’s growth. He also the office will pave a way for all management efficiency.” outlined that tourism activities MATTA Selangor members to will intensify with emphasis on be connected to the Selangor Cultivating Selangor’s Tourism cultural tourism activities and all Chapter together which as of Selangor recorded a total of 7.4 activities must be prioritised to 19 October 2018, has about 608 million arrivals from abroad last improve the people’s economy. active members. The new office year with an estimated travel forms a great opportunity for receipt of RM5.45 billion. Just in MATTA to continue improving the first quarter of this year alone, its services to its members it received 825,011 international and conduct training sessions tourists and 912,799 domestic conveniently with better facilities tourists. The increase in numbers available. promises an opportunity for “I would like to deliver my Selangor to cultivate its tourism appreciation and thanks to industry. all parties for the invaluable MATTA is expecting to contributions. I hope that this collaborate with Tourism new MATTA Selangor office will Selangor, Selangor Tourism Exco Ushering in a new era at MATTA Selangor Chapter.
Suara MATTA | 21 EVENTS
46th National MATTA Fair Kuala Lumpur
Officiating the 46th National MATTA Fair Kuala Lumpur was the Minister of Tourism, Arts and Culture, Malaysia, YB Datuk Mohamaddin Bin Ketapi.
Over tens of thousands people were spoilt for choice company, Firefly Airlines also offered flights at at the 46th edition of National MATTA Fair on 7 to incredible prices. 9 September 2018 at PWTC. The three-day event Royal Caribbean International hopped onboard featured 1,336 booths that offered the best travel for the 4th consecutive time as the Official Cruise package promotions and recorded net sales of Partner. Those keen on cruise holiday travel can get approximately RM210 million. an all-inclusive holiday with a budget of only about Datuk Tan said he was impressed with the RM1,000 to RM1,500. number of entries for the MATTA Fair September Desaru Coast and Legoland Malaysia Resort were 2018 Buyers’ Contest which accumulated RM54.3 also Malaysia’s Favourite Theme Parks Partners once million of total sales compared to RM53.6 million again offering splash-tastic and exciting deals. during the Fair in March. “The number of contestants Sarawak, known for its majestic rainforest who participated in the MATTA Fair Buyers’ Contest sceneries was “Malaysia’s Favourite Destination” was encouraging. There were a total of 5,684 of while Taiwan was Asia’s Favourite Destination at contestants with 170,999 international entries and the MATTA Fair. Taiwan is fast becoming the top 29,946 domestic entries.” destination for Muslim tourists after upgrading its The total expenditure generated during the Fair facilities to cater to Muslim travellers. Occupying in March was RM53.6 million with 4,556 contestants about 20 booths, Taiwan was colourful, adventurous with 158,751 international entries and 26,047 and no less exciting. domestic entries. The increase in numbers is proof Over 86 booths were also dedicated to promote that MATTA Fair is undoubtedly the hottest event to pilgrimage packages with 29 companies occupying source for great itineraries among travellers. them at the Umrah Pavilion. This has been the highest number recorded yet since the Umrah Thanks to Our Partners Pavilion made its debut in 2015. Visitors can reap from the benefits offered Visitors to the Fair were also extended the exclusively by MATTA’s loyal partners. With Malaysia convenience to exchange their currencies at the Airlines as the Official Airline Partner, visitors can Fair itself with MATTA Fair’s Official Money Changer enjoy discounts of up to 30% on airfares. Its sister Partner Merchantrade.
22 | Suara MATTA Penang State Executive Councillor for Public Works, Utilities and It’s spicing up real nice at MATTA Fair Penang, held at the Setia Flood Mitigation, YB Tuan Zairil Khir Johari (right) officiated MATTA SPICE Arena for the first time. Fair Penang and received a token of appreciation from MATTA President Datuk Tan. MATTA Fair Penang Due to the overwhelming response at MATTA turnover. Lured with attractive prizes to be won, Fair Penang in March, MATTA was committed the MATTA Fair Penang Buyers’ Contest received a to bring the next one to a bigger venue to offer whopping 34,450 entries. more value-for-money travel deals and new Malaysia Airlines partnered MATTA as the destinations. From the 28th to 30th of September, Official Airline for the second time since March we witnessed a milestone achievement as the 2018, allowing visitors to enjoy up to 30% Fair was held for the first time at Setia SPICE discount on its airfares to local and international Arena, with 186 booths set up by 64 participating destinations. MATTA Fair will return next year from organisations. More than 30,510 visitors flocked March 15 to 17 at PWTC, Kuala Lumpur and will the venue, raking in RM31.6 million in sales make its way to Penang from 5 to 7 April 2019.
Winners of the Buyers’ Contest MATTA Fair has been on a promising streak as it made its course around Malaysia this year. The high turnout of visitors showed that the national event was highly anticipated by eager travellers looking to satisfy their wanderlust. “According to the MATTA Fairs’ visitor numbers over the years, consumers are looking forward to purchasing holiday packages through the MATTA Happy visitors to the MATTA Fair who are now even happier as winners of the MATTA Fair Buyers’ Contest. Fair instead of doing it online. This is due to the uniqueness of MATTA Fair as visitors will have the Contest was an unmissable deal where visitors very best bargains with physical customer services stood a chance to win lucky draw prizes such as by travel consultants,” said MATTA President Datuk return air tickets, cruise holidays, hotel vouchers, Tan Kok Liang. and admission tickets to theme parks with every Indeed, one simply cannot miss out on the minimum purchase of RM100 on a domestic travel promotions offered exclusively at the travel fair, all package and RM300 on an international travel at one convenient place. The MATTA Fair Buyers’ package.
Suara MATTA | 23 EVENTS
MATTA Events & Activities FAM Trips, Sales Missions, Foreign Exchanges, Government Engagements and more.
1-Day Contingency Plan Workshop at Sabah and Kuala Lumpur SABAH, 27 Aug’18: MATTA Education & Training Sub-Committee conducted a workshop on Contingency Plan where participants learnt the best approach in setting up Contingency Plans and to identify possible problems and risks associated with their organisations including the industry and public. A similar workshop was held at Furama Hotel, Bukit Bintang in Kuala Lumpur on 24 September 2018. SST Briefing with Minister of Finance KUALA LUMPUR, 6 Sep’18: MATTA President, Datuk Tan Kok Liang with Tax Consultants and several MATTA Executive Council Members attended an SST Briefing with the Minister of Finance at Sunway Putra Hotel, Kuala Lumpur. Present were Minister of Finance YB Tuan Lim Guan Eng, Advisor to the Minister of Finance YBhg. Dato’ Ooi Kok Seng and Director General of RMCD YBhg. Dato’ Sri Subromanian Tholasy. Among the issues discussed was clarification on whether the provision of MICE services fall under Meeting with the Royal Malaysian Customs Department (RMCD) the RMCD guidelines of Management Services. KUALA LUMPUR, 27 Aug’18: MATTA met with RMCD and submitted a memorandum on ‘Service Tax Technical Issues for Tour and Travel Industry’ MATTA Travel Mart (MTM) September 2018 to seek clarifications on the treatment to the several types of businesses in KUALA LUMPUR, 10 Sep’18: Sellers from the tourism industry which are subjected to the Service Tax. international markets could meet buyers from Malaysian travel agents and tour operators at the MATTA Travel Mart, an Outbound B2B trade event which was the first B2B event organised by MATTA. The 1-day event was held at PWTC with three B2B sessions spread throughout the day where buyers can get enlightened about visa applications and requirements as well as information on product packages.
Courtesy Visit by High Commission of Sri Lanka KUALA LUMPUR, 30 Aug’18: The High Commissioner of Sri Lanka, A.J.M. Muzamil paid a courtesy visit to MATTA at its headquarters to discuss on tourism collaboration between Malaysia and Sri Lanka. MATTA Johor Chapter Tabung Harapan Product Briefing on Tourism Insurance Needs at Sarawak JOHOR, 15 Sep’18: MATTA President presented KUCHING, 30 Aug’18: MATTA Education & Training Sub-Committee a cheque worth RM20,000 to YB Liow Cai Tung, organised a talk on ‘Tourism Insurance Needs at Sarawak’ in collaboration Chairman of Woman Development and Tourism with Sarawak Chapter and Tokio Marine Insurance Group. The talk was held Committee as a contribution from MATTA Johor at Tokio Marine Office Building in Kuching, Sarawak and was attended by 13 Chapter to Tabung Harapan Malaysia as part of participants. their CSR.
24 | Suara MATTA Tajikistan Delegation Sales Mission to India and “First Tourism Forum INDIA, 22-27 Oct’18: A Tajikistan-Malaysia 2018” 20-member delegation KUALA LUMPUR, 4 Oct’18: from MATTA led by MATTA The Embassy of The Republic of President Datuk Tan Kok Tajikistan in Malaysia extended Liang went on a sales an invitation to MATTA members mission to touch base and met with local outbound to attend the “First Tourism Forum Tajikistan-Malaysia 2018” held at Hotel tour operators in Trichy, Bengaluru and Hyderabad Istana Kuala Lumpur. The Tajikistan Delegation was headed by Chairman of in South India. An MoU was signed by MATTA and Committee of Tourism Development under the Government of Tajikistan HE leading travel associations from India to promote Mr. Numon Abdugafforzoda (Ministry Level) who had visited Malaysia from Malaysian tourism to the Indian tourists. The event the 1st to 6th of October 2018. This led to an MoU between Tajikistan and was witnessed by High Commissioner of Malaysia to MATTA to promote tourism and for bilateral talks between both countries. the Republic of India HE Dato’ Hidayat Abdul Hamid Tajikistan’s local products were also showcased and put on sale at an and Director of Tourism Malaysia for South India and exhibition during the forum. Sri Lanka Noor Azman Samsudin.
MACEOS Industry Recognition Award 2018 SHAH ALAM, 10 Oct’18: MATTA Fair, Malaysia’s Largest Consumers’ Travel Fair, reached a new milestone when it was awarded by the Malaysian Association of Convention Occupational Framework Book Presentation and Exhibition Organisers and Ceremony Suppliers (MACEOS) with the KUALA LUMPUR, 30 Oct’18: MATTA presented ‘Industry Recognition Award’ at the MACEOS Business Events Excellence the Occupational Framework (OF) for Travel and Awards 2018 in recognition of the MATTA’s Exhibition Excellence. Tourism Industry to the Department of Skills Development in a ceremony held at PWTC. The framework will benefit MATTA members and upskill individuals who are working in the industry and encourage non-travel related individuals to choose travel as their professional vocation.
MoU for Formation of Business Events Council of Malaysia (BECM) SHAH ALAM, 10 Oct’18: An MoU to form the Business Events Industry Council of Malaysia (BECM) represented by MATTA together with other industry trade associations was signed at the Business Events Forum 2018 by MATTA Deputy President Hj. Mohd Akil Mohd Yusof.
MoU between MATTA and AZTA KUALA LUMPUR, 15 Oct’18: MoU between MATTA and Kazakh Tourism MATTA and Azerbaijan KAZAKHSTAN, 30 Oct’18: To increase mutual Tourism Association (AZTA) interest and arrivals between Malaysia and signed an MoU to formalise its Kazakhstan, an MoU was signed by the two partnership with each other countries represented by Vice Chairman of the and to kickoff the strategic Board Kazakh Tourism Mr. Timur Duisengaliyev bilateral relationship to attract more tourists from Azerbaijan and the and MATTA Deputy President Hj. Mohd Akil Mohd Caucasus region to Malaysia. Both associations will be working with local Yusof at the Royal Tulip Hotel in Kazakhstan. travel agents to develop special tour packages for both countries including The partnership promises a future of fruitful discussions to establish possible flight connections. collaboration between the two countries.
Suara MATTA | 25 INBOUND
Beautiful Terengganu, Malaysia A must-visit east coast state that encapsulates all the treasures of nature, tradition and heritage which truly reflects ‘Beautiful Terengganu, Malaysia’.Source: Tourism Terengganu
Setiu Wetlands State Park A Simple Approach in a Discover the Clearest River in – Sustaining the Nature, Palmstay Malaysia Bolstering the Community The survival campsite in Seri Sungai Bangan still retained One of the most intriguing natural Bandi, Kemaman is located in its crystal clear water as it is landscapes in the country, where an oil palm plantation and is an largely untouched by human 9 interconnected ecosystems ideal place to organise camps activities. Visitors, preferably with converged to form a continuous as well as family weekend experienced hikers and local 14km long lagoon. Nature lovers retreats. It offers a back to nature rangers need to spend at least 6 can find endangered terrapins concept with accommodation to 8 hours hiking from the base and green turtles in their natural like hammocking, camping or camp to complete the trail to habitats, or on a slow boat tour to glamping. Activities include enjoy a splurge in the cooling observe the mangrove vegetation camping, trail hiking, fishing and waters. and stop by the fish breeding visit to the nearby Jeram Penitih farm in the lagoon. waterfall.
Visiting the Islamic World Landmarks at Taman Tamadun Nature Redefined at Lata Kolam Up Close and Personal with Islam (TTI) Air Deru Ecopark Turtles The Islamic Civilisation Park Located in the district of Besut, Teluk Mak Nik Beach in offers an immersive experience the place offers various activities Kemaman is recorded to have with regard to Islamic civilisation for urban dwellers looking for an the highest number of turtles through the replicas of 22 outdoor escapades rejuvenating coming in to lay eggs. Travellers significant monuments. Enjoy such as camping, river crossing, can make prior arrangements to a river cruise along the scenic flying fox, archery, combat join in releasing of baby turtles Sungai Terengganu optional archery, mountain biking, ATV into the sea or watch the turtles stopovers at the State Museum, ride, jungle trekking and water come to shore at night to lay Seberang Takir Fishing Village,
rafting. eggs. Pasar Payang or Pulau Duyong. at beautifulterengganu.com. Terengganu information, visit Tourism more For
26 | Suara MATTA OUTBOUND
The Wonderlands of Russia
When Russia clinched the hosting rights to the 2018 FIFA World Cup, it did more than just open its doors to the soccer world, it unveiled the beauty beyond Red Square and stories by Tolstoy and Dostoyevsky, it welcomed everyone to sip into her icy cool vodka while being warmly enamored at every turn of the screen from Moscow in the west to Vladivostok in the east. Welcome to Russia, a Over in St. Petersburg, The Church of the Resurrection or also known as the “Savior on Spilled Blood built in memory of Alexander II” who was assassinated in 1881. wonderland truly. Murmansk’s warm water flows submarines, surface ships Murmansk from the North Pacific Stream, and aviations. The Alyosha This city is highly regarded as making it a blessing for you to Monument is also worth a watchtower to observe the enjoy the light show without visiting; it commemorates those Aurora Borealis because of its freezing. who died in World War II. excellent geographic location History lovers will be For cultural aspects, The in Russia. The mesmerising captivated by The Naval Sami Village offers rich insight light show sets a romantic Museum of the Northern into Russia’s traditions. Its atmosphere for newlyweds Fleet – it proudly showcases tribesmen are hospitable on their honeymoon getaway. Russia’s development of nuclear people living in huts by the Arctic Circle, offering you sledge rides pulled by adorable huskies through the snowy forest.
St. Petersburg Home to Russian arts and culture, this sophistic area has grand theaters, music halls and museums such as The Winter Palace Museum which houses 3 million artworks for your enjoyment. The Russian Vodka Museum, A different kind of cliff hanging experience. a haven for vodka lovers,
Suara MATTA | 27 OUTBOUND
You can almost feel the temperature of this cool city.
showcases Russia’s national make Russian food like Black Looking all new and fresh with drink, vodka, and has a tasting Bread, essentially ‘white bread’. Russia? Agents interested with room to enlighten your taste The supplies are used to make exploring into the colourful world buds by trying different vodkas Borscht, a sour soup popularised of Russia may get in touch with and traditional Russian snacks. in Eastern European cuisines. Fun Sabah Tours Sdn Bhd by Lastly, the visually appealing The Russian Blini, a pancake, calling +6014 651 0218, +6088 Peterhof Palace and Garden, is commonly eaten with honey, 314 178, visit www.trulyrussia. a series of gardens and palaces maple syrup or luxurious caviar com.my or check out their consists of a throne room, toppings, makes you feel like kings facebook page at www.facebook. ballroom, The Marine Canal, and and queens in Russia for a day. com/TrulyRussia. The Grand Cascade with golden statues lined up.
Moscow The majestic Kremlin has five palaces, four cathedrals with bright marble towers, making it a Disneyland-building- lookalike for royals. After all, it is the Russian President’s official residence today. Nature lovers will love The Yasenki Happy Farm in the countryside. You can observe Russian farmers cultivate their Perhaps the most recognised structure out of Russia, The Cathedral of Vasily the Blessed or lands for organic crops used to more commonly known as Saint Basil’s Cathedral located in Moscow.
28 | Suara MATTA DELISTED MEMBERS
Delisted Members
MATTA Delisted Members As at 19/10/2018 - By State
State Total Kedah/Perlis ADZ Transtour Sdn Bhd Johor 10 Agensi Pengembaraan Asari Murni Sdn Bhd Best Holidays Tour Blue Water Star Sailing (M) Sdn Bhd Kedah/Perlis 32 BZU Holidays Sdn Bhd Cahaya Rejab Holidays Sdn Bhd Kelantan 4 Changhai Travel & Tours Sdn Bhd Changloon Mini Tour Sdn Bhd Kuala Lumpur & Putrajaya 46 De My Travel and Tours Sdn Bhd Economic Joy Travel and Tours Sdn Bhd Ehsan Holidays Sdn Bhd Melaka 0 FR Car Rental & Tours Sdn Bhd Gerteknik Travel & Tours Sdn Bhd Negeri Sembilan 5 Go True Travel Agency Sdn Bhd Hariyaka Holiday 9644 Travel & Tours Sdn Bhd Pahang 5 HBH Global Travel and Tours Sdn Bhd Ikhlas Holiday (M) Sdn Bhd Kama Holidays (Langkawi ) Sdn Bhd Pulau Pinang 4 Langkawi Best Travel & Tours Sdn Bhd Langkawi Discovery Sdn Bhd Perak 4 Legend Admire Tours and Travel Sdn Bhd Lets Go Vacation Sdn Bhd Marine Waves Holidays Sdn Bhd Sabah & Labuan 30 NY Travel & Tours Sdn Bhd Rojam New Adventure Holiday Sdn Bhd Sarawak 1 RST Holiday Sdn Bhd Sandy Leisure Holiday Sdn Bhd Selangor 55 Shamisha Holiday & Travels Sdn Bhd Sufay Travel & Tours Sdn Bhd Tropic Travel & Tours Sdn Bhd Terengganu 5 Vistana Holidays & Transport Sdn Bhd Zaffisa Travel & Tours Sdn Bhd Total delisted members as 201 at 19 October 2018
Kelantan Johor Al-Quds Travel Sdn Bhd Euro Rent A Car Sdn Bhd Amar Travel & Tours Sdn Bhd Expression Travel & Tours Sdn Bhd Bahtera Kembara Holidays Sdn Bhd JE Travel Sdn Bhd Issania Holidays Sdn Bhd Kahfi Travel & Tour Sdn Bhd Miftahul Jannah Travel & Tours Sdn Bhd Nusantara 707 Travel Services Sdn Bhd Ranthing Travel & Tours Sdn Bhd Sakiza View Hotel, Resort & Travel Sdn Bhd Starworld Adventure Tours & Travel Sdn Bhd Tip Top Trip Tour & Travel Sdn Bhd
Suara MATTA | 29 DELISTED MEMBERS
Kuala Lumpur & Putrajaya Negeri Sembilan 3T Travel & Tours Sdn Bhd Azam Travel & Tours Sdn Bhd AMM Car Rental & Tours Sdn Bhd Jet Ways Travel & Tours Sdn Bhd Be Tourist Sdn Bhd NS Golden Green Holidays (M) Sdn Bhd Blue Ribbon Travels Sdn Bhd Sinaran Sri Saga Holidays Sdn Bhd Buddy Holidays Sdn Bhd The Aston Holiday Sdn Bhd Century Vacation Services Sdn Bhd Chiawin Travel & Tours Sdn Bhd Cleopatra Travel & Tours Sdn Bhd Dorna Tour & Travel Sdn Bhd Ghanabumi Travel & Tours Sdn Bhd Pahang Go Travel Services Sdn Bhd Chemomoi Travel & Tour Sdn Bhd Gulf Falcon Holidays Sdn Bhd Nepehthes Travels & Tours Sdn Bhd Happy Holiday Hotel & Tours Sdn Bhd Shakur Travel & Transport Sdn Bhd I Roaming Holidays Sdn Bhd TDK Travel & Tours Sdn Bhd Kebahagian Travel & Tours Sdn Bhd TJ Nur Travel and Tours Sdn Bhd Kilatan Unggul Travel & Tours Sdn Bhd KSK Travels Sdn Bhd Manazel Al Mashaer Travel Services Sdn Bhd Mega Events and Tours Sdn Bhd Miraj Holidays Sdn Bhd Misbah Travel & Tours Sdn Bhd Pulau Pinang M-Vision Travel Sdn Bhd Fu Sin Tours (M) Sdn Bhd Myzarra Travel & Services Sdn Bhd Jia He Travel & Tours Sdn Bhd Otdix Travel & Tours Sdn Bhd NRH One Travel & Tours Sdn Bhd Parveen Travel & Tours Sdn Bhd Shazalis Travel & Tours Sdn Bhd Rajawali Travel & Tours Sdn Bhd RHB Insurance Berhad Riant Holidays and Travels Sdn Bhd Safety Travel & Tours Sdn Bhd Sam Meliwah Travel & Tour Sdn Bhd Sanbumi Air Transport Sdn Bhd Perak SEA Academy & Travel Sdn Bhd Eagle Sight Seeing Tour Sdn Bhd Seri Pacific Hotel KL Intellect Travel & Tours Sdn Bhd SG Travel & Tours Sdn Bhd NPF Tours & Travel Sdn Bhd Sha Tours & Travel Sdn Bhd Resort World Tours Sdn Bhd Shah Golden Travel Sdn Bhd Smart City Travel & Tours Sdn Bhd Sri Muhibbah Tours & Travel Sdn Bhd Syarikat M.H. Sharafali Sdn Bhd Symphonine Leisure (M) Sdn Bhd Takaful Ikhlas Berhad Sabah & Labuan Twenty First Century Travel System Sdn Bhd Aborneo Tours & Travel Sdn Bhd U Maya Travel & Tours Sdn Bhd Basso Travel Service Sdn Bhd Vacation Corner Sdn Bhd Bimaz Tours & Travel and Rent-A-Car Sdn Bhd Yettosee Asia Travel & Tours Sdn Bhd Borneo Brothers Tours & Travel Sdn Bhd PZJ Tour & Travel Sdn Bhd Borneo Cilipadi Tours Sdn Bhd
30 | Suara MATTA Borneo Classic Travel & Tour Sdn Bhd GS Gasek Travel & Tours Sdn Bhd Borneo Cross-Country Tours Sdn Bhd Hasilath Travels Sdn Bhd Borneo Fancy Holiday(s) Sdn Bhd I-City Travel Sdn Bhd Borneo Miracles Tours & Transportation Sdn Bhd Itifaq Travel & Tours Sdn Bhd Borneo Rainbow Tour & Incentive Travel Sdn Bhd iTravel & Tours Sdn Bhd Borneo Reef Garden Travel Sdn Bhd JCM Travel & Tour Sdn Bhd Borneo Sweet Memories Holidays Sdn Bhd Kembara Sufi Travel & Tours Sdn Bhd Borneo Travelogue Tours Sdn Bhd Limra Travel & Tours Sdn Bhd Borneo Wreck Divers Sdn Bhd Magna Bridge Travel & Tours Sdn Bhd Bunibon Lodge & Travel Sdn Bhd Max Trax Leisure Sdn Bhd Chongkim Travel & Tours Sdn Bhd Metroline Travel Sdn Bhd Excel Dive & Tours (Borneo) Sdn Bhd Mimosa Travel & Tours Sdn Bhd Friendstar (MM2H) Travel Services Sdn Bhd MKJ Travel & Tour Sdn Bhd Gerakan Anak Borneo Tour & Travel Sdn Bhd MS Suria Transport & Tours Sdn Bhd Infra Bersatu Tours Sdn Bhd My Caring Borneo Sdn Bhd Kandra Travel & Tours Sdn Bhd Nael Travel Care Sdn Bhd Lanvin Borneo Tour & Travel Sdn Bhd Nafas Travel & Services Sdn Bhd Papyrus Marine Holiday Sdn Bhd Nakshatra Holidays Sdn Bhd Semporna Seasports and Tours Sdn Bhd Nationwide Travel & Tours Sdn Bhd Seven Day Holidays Sdn Bhd New Empire Travel & Tours Sdn Bhd Sipadan Paradise Travel & Tours Sdn Bhd Nuevo Attraction & Destination Sdn Bhd Tanjung Aru Tours & Travel Sdn Bhd Puchong Holiday Travel & Tour Sdn Bhd Vibrant Vacation & Car Rental Sdn Bhd Rawang Happy Travel Sdn Bhd Visit Sabah Holiday Tours & Car Rental Sdn Bhd SAS Travel & Tours Sdn Bhd World Sport Tour and Travel Sdn Bhd Schyfly Travel & Tour Sdn Bhd Sead Adventures Sdn Bhd Seamonkey Dive Centre Sdn Bhd Semarak Miera Travel & Tours Sdn Bhd Sri Mutiara Holidays Sdn Bhd Syukran Travel & Tours Sdn Bhd Sarawak TD Holiday Sdn Bhd Tiger Car Rental & Tours Sdn Bhd Tnah Global Holidays & Tours Sdn Bhd Touch Me Travel & Tours Sdn Bhd Urban Glory Travel & Tours Sdn Bhd Wealthouse Sdn Bhd Wisdom Merge Holidays Sdn Bhd YK Global Holidays Sdn Bhd Selangor AAM Travel Planners Sdn Bhd Amazing Goldstar Travel & Tours Sdn Bhd Amwaj Travel & Tours Sdn Bhd Annajmi Travel & Services Sdn Bhd Arjunan Travel & Tours Sdn Bhd Terengganu Asian Heaven Travel & Tours Sdn Bhd Jentayu Holidays Sdn Bhd Asian Lines Travel & Tours Sdn Bhd Kuala Besut Connection Travel & Tours Sdn Bhd Best View Travel Sdn Bhd Samsidaa Holiday Sdn Bhd Butterfly Holidays Sdn Bhd Sightseers Checkpoint Sdn Bhd Cahaya Timur Holidays Sdn Bhd Total Sterling Travel & Tours Sdn Bhd Casa Freude Travel & Services Sdn Bhd CNH Travel Sdn Bhd For more on the latest and active members, please visit CS Vacation Sdn Bhd www.matta.org.my. D Ozana Tour & Travels Sdn Bhd Eco Riths Travel & Tour Sdn Bhd Fantasia World Holidays & Tours Sdn Bhd Four Nexus Sdn Bhd Golden Peacock Travel & Tours Sdn Bhd
Suara MATTA | 31 UPCOMING EVENTS
UPCOMING EVENTS
15-17 MARCH 2019 PUTRA WORLD TRADE CENTRE, KUALA LUMPUR 47th NATIONAL MATTA FAIR 9 JANUARY 2019 KUALA LUMPUR BERJAYA WATERFRONT HOTEL, JOHOR BAHRU A must-join event organised 23 JANUARY 2019 by MATTA and it is the biggest BERJAYA WATERFRONT HOTEL, JOHOR BAHRU consumers travel exhibition DIGITAL MARKETING WORKSHOP “ACCELERATE YOUR BUSINESS in Malaysia. For more details, THROUGH DIGITAL BRANDING” please visit http://www. Members will have opportunity to be equipped with the knowledge, mattafair.org.my skills and feedback mechanisms necessary for digital branding to compete in this new digital economy.
18 MARCH 2019 PUTRA WORLD TRADE CENTRE, KUALA LUMPUR MATTA TRAVEL MART The MATTA Travel Mart (MTM) is an Outbound B2B trade event where sellers from international 6–10 MARCH 2019 markets meet buyers from BERLIN, GERMANY Malaysia made up of travel ITB 2019 (Internationale Tourismus Borse) agents and tour operators. Tourism Malaysia and MATTA will be participating in this mega Member taking part will benefit international tourism event. ITB 2019 will be significant as Malaysia from the networking and has been named as Partner Country for 2019. Plans are underway for receive latest products updates a 40sqm Malaysia Pavilion. It is a great opportunity to aggressively directly from the sellers such as promote and market Malaysia as a top destination to the other information on visa applications international buyers. For more details, please visit https://www.itb- and the accompanying berlin.com/ requirements.
*Schedule is correct at press time and subject to changes. To keep abreast with the events, log on to www.matta.org.my or email to [email protected] for more details.
32 | Suara MATTA MALAYSIAN ASSOCIATION OF TOUR & TRAVEL AGENTS The National Travel Association MATTA MEMBERSHIP BENEFITS
CONSUMER CONFIDENCE CAPACITY BUILDING Gain greater business opportunity through Access workshops and courses organised by consumer con dence and trust. MATTA MATTA to empower members with members are recognised experts and top-of- knowledge and skills to compete more the-line agencies. e ectively. MATTA MEMBERSHIP BENEFITS
COMPLAINT ARBITRATION GLOBAL NETWORKING Voice out related consumers and members Extend reach to key decision makers through business issues or disputes through an extensive network of members, a liates discussion and negotiation with relevant and associate. authorities.
STAY UPDATED Stay updated with the latest industry information and trends through MATTA available channels such as SUARA MATTA, e-newsletter, membership hotline, WhatsApp Broadcast and MATTA website portal.
ABOUT MATTA
Established in 1975, the Malaysian Association of Tour and Travel Agents Regionally MATTA plays a key role in encouraging bilateral tourism (MATTA) today has a total membership of over 3300 member companies partnerships through active participation with key industry bodies such as and organisations. the ASEAN Tourism Association (ASEANTA), the Federation of ASEAN Travel Associations (FATA) and by collaborating with our ASEAN counterparts. As Malaysia’s leading travel association, MATTA strong in uence with the local government, authorities, industry stakeholders, the media and Internationally MATTA is recognised as the preeminent travel association consumers play a leading role in the development of the Malaysian tour of Malaysia. Our constant engagement with many foreign national tourism and travel industry. organisations and global tourism bodies has opened doors of opportunity to our Members and allowed us to e ectively promote Malaysia as an MALAYSIAN ASSOCIATION OF At national level, MATTA works very closely with the Ministry of Tourism attractive and vibrant tourism destination. and Culture (MOTAC), Tourism Malaysia, Land Public Transport Malaysia, TOUR & TRAVEL AGENTS Land Public Transport Commission (SPAD), Road Transport Department With a full-time secretariat in its Kuala Lumpur Headquarters and Chapters The National Travel Association Malaysia (JPJ), Performance Management and Delivery Unit (PEMANDU) in every state, MATTA commitment to ensure members interest are taken and state governments to safeguard the rights and interests of members. care for better business conditions and the bene t of all.
CAPTURE YOUR SHARE OF THIS GROWING MARKET MALAYSIA 36 RM168 TOURISM BY YEAR million billion visitor arrivals earnings in 2020 tourism receipts Source: The Malaysia Tourism Transformation Plan
For enquiries, please email to APPLY TO BE A [email protected] or contact MATTA MEMBER NOW! ±60 (03) 9221 8855
Website: http://www.matta.org.my/ (Membership Hotline) Suara Matta | PB