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Annual Report 2020

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Issue 07 OCTOBER 2020 The 2020 MGATMA Annual Report is inside! RISK • CONTROL • MONITOR Managing the risk of COVID-19 See page 12 YOUR INDUSTRY NEWS PROVIDED BY MGA INDEPENDENT RETAILERS 3 Contents 5 CEO welcome OUR MISSION 6 The case for a national COVID-19 plan The mission of MGA Independent Retailers is to deliver the best possible 8 Preventative maintenance: Keeping your refrigeration industry specific business support equipment in shape services to independent grocery, liquor, 8 New eftpos API program goes live hardware and associate store members. 9 Drakes Supermarkets – A trusted place to shop 10 Heineken® 0.0 leading from the front MGA NATIONAL 11 What does it take to ensure SMEs are digital ready? SUPPORT OFFICE 12 RISK • CONTROL • MONITOR Managing the risk of Suite 5, 1 Milton Parade, Malvern, Victoria, 3144 COVID-19: What does an inspector look for? P: 03 9824 4111 • F: 03 9824 4022 14 Wynns Coonawarra Estate’s Cath Kidman 2020 GT Wine [email protected] • www.mga.asn.au Viticulturist of the year Freecall: 1800 888 479 16 Asahi sells five liquor brands to Heinekin© 17 Overseas licences now accepted as proof of age RETAILER DIRECTORS 18 Iconic West End Brewery to be shut down Debbie Smith (President): Queensland 19 At 87 and in the same job for 61 years, Effie may just be Grant Hinchcliffe (Vice President): Tasmania Adelaide’s most loyal worker Graeme Gough: New South Wales 21 Michael Daly: Victoria 2019 ANNUAL REPORT Financial Year 2020 Ross Anile: Western Australia » Carmel Goldsmith: New South Wales » Benefits of membership Chris dos Santos: South Australia » President’s report Lincoln Wymer: Victoria » CEO’s report Jeff Harper: Victoria » MGATMA Team of Professionals - Meet the team » Finance and Member Engagement MGA » Members CHIEF EXECUTIVE OFFICER » Industry Stakeholders Jos de Bruin 03 9824 4111 » Drought Bushfire and Flooding Disasters E: [email protected] » Bushfire Relief Roundtable – Canberra – January 2020 » The COVID-19 Pandemic and MGATMA’s activities from CORPORATE PARTNERSHIP January to June 2020 & MEDIA SALES » MGATMA participates in State and Federal COVID-19 Mark Paladino Business Recovery Groups 0417 264 331 » Prime Minister Congratulates MGATMA Members E: [email protected] » COVID-19 MGATMA Working from home » Legal and IR Team Report 2019-2020 DESIGN & PRODUCTION » MGA Industry Training Cindi Damian State and Federal industry representation - Advocacy E: [email protected] » » MGA Corporate Partners FOLLOW US ONLINE » Marketing & Communications www.facebook.com/ » Conferences and Exhibitions MGAIndependentRetailers » Public Relations and Media www.linkedin.com/company/ » Waste Management – Circular Economy mga-independent-retailers » MGA National Liquor www.twitter.com/ » MGATMA Timber and Hardware MasterGrocers » Industry community » MGATMA Branding study and future strategy MGA Corporate Partners DIAMOND PLATINUM GOLD SILVER BRONZE ASSOCIATE WAREHOUSE AND BRAND PARTNERS tasmanian independent retailers CEO REPORT 5 CEO Welcome Welcome to the FY2020 Annual Report edition of the IR Magazine. Please take the time to review MGATMA’s performance for the FY2020. There have been unprecedented demands placed upon the MGATMA team for IR and legal services, as well as the enormous advocacy and industry representation roles MGATMA has played during drought, floods, bushfires and the COVID-19 pandemic. Australia can be rightfully proud of its achievements to MGATMA congratulates all members, all around Australia, suppress the coronavirus – COVID–19. All States and who have been able to remain open for trading to provide territories are reporting next to no new cases at the their communities with essential food, grocery and time of writing, in any one day. household items during the shutdowns and then into the various state and territory recovery and reopening stages. This achievement has not come MGATMA continues to be a member of many State and Federal business recovery groups and remains vigilant without enormous loss, stress in opposing any additional unnecessary costly rules and regulations that impact our members’ businesses. MGATMA and anxiety for Australian has been very pleased with the financial and general communities and businesses, business support that has been on offer for those many distressed businesses. It is now time to support those particularly family and privately businesses to reopen and members of our community who are searching for employment, to find them jobs toward owned businesses, many of growing a healthier Australian economy. whom who will not reopen their We have slowly progressed toward a COVID normal businesses. environment with the festive season taking shape like no other as we follow the rules of restricted interstate Many lessons have been learnt by Federal, State and Local and international movements and family gatherings. Governments, as well as the general public at large, as to Accordingly, MGATMA members will have to innovate and how we can all live and work with COVID-19 into the future. adapt to the ever-changing needs of their customers. We cannot continue to be locked down and have our borders closed. Now is a time for unity, all Australians coming Now is the time to secure the loyal customer base members together to help and support each other and to adhere have grown over the past 8 months – “Go Local First.” to the one set of rules that will keep us all safe from the catastrophic COVID-19 pandemic. Until next edition, good trading! Jos de Bruin CEO MGA Independent Retailers 6 INDUSTRY NEWS NATIONAL The case for a national COVID-19 plan NSW’s success and Victoria’s failures have taught us a lot about managing this virus. All the information should feed into a national response strategy to protect the country’s health and economic future. Peter Strong CEO COSBOA Businesses, large and small and in between, always There has been one standout state – NSW. Since the beginning need as much certainty as possible. There are always of March, the authorities have held separate weekly meetings unknowns, especially in a pandemic, but we need adequate with the various peak industry groups, including COSBOA, to information to make decisions about our futures and share information and gather information with which to inform investments – and through that the future of jobs and the decisions. economy. The NSW bureaucrats quickly saw the connection between Wednesday 21 Octobers editorial in The Australian Financial health and the economy, and the meetings were attended Review highlighted the lack of a plan, and the need for one. by economic and health policymakers. We continue to hold fortnightly meetings even now, as we remain vigilant and ready Victoria is the state that has failed the test - and taught us what to respond to any new issues related to COVID-19. doesn’t work. Let’s face it, the state with the worst communications and consultations, Victoria, is the state with the worst health crisis. In Australia we have seen great outcomes in managing this It is the lack of consultation and the inability to listen to the virus in the states and territories – including Victoria, which business community that has contributed to the health crisis eventually got there, but only after making a profound mistake and now will make economic recovery more difficult. in its hotel quarantine management. Perhaps there will be a large outbreak in NSW at some stage, nobody can be sure – but we are confident NSW is best placed There has been a lot of learning through mistakes, and to deal with such an event and all other issues. good outcomes. This must be documented, used to develop better plans, and published. In a serious crisis, high-level Victoria is the state that has failed the test of communications communication is essential if the nation is to recover quickly, and engagement. It has the worst unemployment figures and and if rumours and fears are to be confronted with facts and the worst state economy. The chances of a rapid recovery in plans. Victoria, and as a result in Australia, will now be limited by the potential reluctance of business, particularly big businesses, to We in the small business community have constantly invest in that state, and of small businesses to reopen or start communicated during this crisis. The Council of Small Business up. Associations Australia has held weekly meetings with members When other states are open to consultation and open in their and other stakeholders since February. COSBOA and its communications, it makes them much more attractive for members also attended many other meetings, as we all did what investment. was necessary to gather information and develop responses, The other states have also done well in containing the virus, and to constantly assess those responses and change them as but must now step up to the economic challenges. To give necessary. businesses the confidence they need to invest, we need all the states to publish their response plans for COVID-19 – or, better As time went by, government and industry developed more still, one response plan for the nation, if possible. and more understanding. We watched as governments and businesses developed plans and instructions for citizens, What are the communication strategies that will maintain association members, employees and even customers. The the exchange of information between businesses and the business community has done all that is possible with the community on the one hand, and policymakers and regulators information at hand. on the other? This adds up to eight months of gathering information, working What is the strategy for dealing with hotspots and outbreaks? with various governments and government agencies, and Perhaps a COVID-19 outbreak response plan (CORP)? communicating with members and stakeholders. We need information on how to respond to outbreaks in mga.asn.au | October 2020 | Edition 7 INDUSTRY NEWS 7 MGATMA is a council member of COSBOA and Jos de Bruin is a Director on the COSBOA Board.
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