LEARNING FROM CASEWORK An analysis of institutional innovations and development opportunities in the Utrecht youth care system Jan-Kees Helderman Jonathan Zeitlin Charles Sabel GAINS 1 Learning from casework An analysis of institutional innovations and development opportunities in the Utrecht youth care system Authors: Dr. Jan-Kees Helderman, Radboud University, Nijmegen Prof. Jonathan Zeitlin, University of Amsterdam Prof. Charles Sabel, Columbia Law School, Columbia University, New York Contact: Dr. Jan-Kees Helderman, Public Administration Department, Institute for Management Research, Radboud University, Nijmegen. Tel. 024 3612031 / email:
[email protected] This research was carried out in full independence with the permission and cooperation of the Municipality of Utrecht and Lokalis. The research was funded by the researchers themselves. Illustration on front page: M.C. Escher Drawing Hands (©2017 The M.C. Escher Company, The Netherlands). Nijmegen, Amsterdam, New York, January 2020 2 Table of Contents Summary ................................................................................................................................................. 4 1. Introduction ..................................................................................................................................... 6 1.1 The Utrecht youth care system ................................................................................................. 7 1.2 Research structure ...................................................................................................................