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Employee Reactions to Lottery-Based Incentives at United Airlines
Journal of Business Cases and Applications Volume 25 Employee reactions to lottery-based incentives at United Airlines Kelly Mollica University of Memphis ABSTRACT This case describes an event in 2018 when United Airlines announced to employees that its quarterly performance-based bonus system was being replaced with a lottery incentive program. Under the previous bonus system, employees were guaranteed a monetary bonus each quarter that specific performance goals were met by the company. For the new incentive program, employees’ names would be entered into a random lottery-style drawing, resulting in only a small percentage of employees receiving prizes ranging from cash to new cars to vacation packages. Due to overwhelmingly negative reaction from employees, United retracted the lottery program just three days after it was announced. The case asks students to consider why the lottery program was poorly received by employees. The case is designed for human resource management and general management courses as part of discussions on employee incentives, motivation, and performance management. Keywords: incentives, bonuses, rewards, customer service, employee feedback, United Airlines Copyright statement: Authors retain the copyright to the manuscripts published in AABRI journals. Please see the AABRI Copyright Policy at http://www.aabri.com/copyright.html Employee reactions to lottery, Page 1 Journal of Business Cases and Applications Volume 25 INTRODUCTION On a Friday in March 2018, United Airlines President Scott Kirby sent a company-wide email to employees announcing an “exciting” new performance-based incentive program called Core4 Score Rewards. Within hours, Kirby’s announcement resulted in widespread anger from United employees, many of whom posted scathing criticisms of the program on social media. -
Foreign ICAO 3LD Additions, Deletions, and Modifications (Excluding U.S.)
U.S. DEPARTMENT OF TRANSPORTATION N JO 7340.470 NOTICE FEDERAL AVIATION ADMINISTRATION Air Traffic Organization Policy Effective Date: July 11, 2018 Cancellation Date: July 11, 2019 SUBJ: Foreign ICAO 3LD Additions, Deletions, and Modifications (excluding U.S.) 1. Purpose of This Notice. This notice modifies FAA Order JO 7340.2, Contractions, Chapter 3, Sections 1, 2, and 3, !CAO Aircraft Company Three-Letter Identifier and/or Telephony Designator. This notice reflects recent changes initiated by countries other than the United States (U.S.) including new ICAO three letter designators (3LDs), deletions ofdefunct ICAO 3LDs, and modifications to ICAO 3LDs, associated telephonies, and companies/agencies. This Notice supplements FAA Order JO 7340.2 until the additions and modifications are incorporated into the Order. This Notice does not replace or substitute for GENOTs issued by the Federal Aviation Administration (FAA) Air Traffic Organization (ATO) for ICAO 3LDs assigned and authorized for U.S. aircraft operators. 2. Audience. This notice applies to the following Air Traffic Organization (ATO) service units: Air Traffic Services, and System Operations Services; ATO Safety and Technical Training; and all associated air traffic control facilities. This notice is informational in nature and does not require documentation as supplemental training in FAA Form 3120-1, Training and Proficiency Record. 3. Where Can I Find This Notice? This notice is available on the MyFAA employee website at https://employees.faa.gov/tools_resources/orders_ notices/ and on the air traffic publications website at http://www.faa.gov/air_traffic/publications/. 4. Source Document. The source document for the ICAO 3LD additions and modifications contained in this notice is ICAO Document 8585, Designatorsfor Aircraft Operating Agencies, Aeronautical Authorities, and Services. -
Before Likely Receiving a Bailout, Airline Executives Touted Cuts to Base Salary – but Salary Often Made up a Small Amount of Their Compensation in SEC Filings
Before Likely Receiving A Bailout, Airline Executives Touted Cuts To Base Salary – But Salary Often Made Up A Small Amount Of Their Compensation In SEC Filings Delta CEO Touted Cutting His Own Salary “By 100 Percent Through The Next Six Months” — Which SEC Filings Show Would Have Been 3 Percent Of His Total Compensation In 2018 Delta CEO Ed Bastian Said He Had “‘Cut [His] Own Salary By 100 Percent Through The Next Six Months.’” “Delta (DAL) CEO Ed Bastian: ‘As I mentioned last week, I've cut my own salary by 100 percent through the next six months. Our Board of Directors elected to forego their compensation over the next six months as well.’” [Yahoo! Finance, 3/30/20] 2018: Delta CEO Edward Bastian Made $14,982,448 In Total Compensation. [EDGAR – Delta Air Lines DEF 14A, 4/26/19] • Bastian’s Base Salary Was $891,667, About 5.9% Of His Total Compensation. [EDGAR – Delta Air Lines DEF 14A, 4/26/19] o Half Of That Was $455,834, Or About 3% Of His Total Compensation. • Bastian Did Not Receive A Bonus In 2016, 2017, Or 2018. [EDGAR – Delta Air Lines DEF 14A, 4/26/19] United Airlines CEO And President Said They Would Forgo Base Salaries Until At Least June 30th – In 2018 This Was, At Most, 6-Percent Of The CEO’s Compensation And 8-Percent Of The President’s Compensation United Airlines’ CEO And President Announced They Would Forgo Their Base Salaries Until At Least June 30 Wall Street Journal: United Airlines CEO Oscar Munoz And President J. -
SUSTAINABLE ENERGY 2013 Report of the Arab Forum for Environment and Development
2013 Report of the Arab Forum for Environment and Development ARA ARAB ENVIRONMENT 6 SUSTAINABLE ENERGY 2013 Report of the Arab Forum for Environment and Development B ENVIRONMENT ARAB ENVIRONMENT 6 Sustainable Energy is the sixth in the series of annual reports produced by the Arab Forum for Environment and Arab Forum for Environment and Development (AFED) on the state of Arab Development (AFED) is a regional SUSTAINABLE ENERGY environment. The report highlights the need for more efficient management of not-for-profit, non-governmental, the energy sector, in view of enhancing its contribution to sustainable membership-based organization PROSPECTS, CHALLENGES, OPPORTUNITIES development in the Arab region. headquartered in Beirut, Lebanon, with the status of international The AFED 2013 report aims at: presenting a situational analysis of the current organization. Since 2007, AFED EDITED BY: state of energy in the Arab region, shedding light on major challenges, has been a public forum for IBRAHIM ABDEL GELIL discussing different policy options and, ultimately, recommending alternative influential eco-advocates. During courses of action to help facilitate the transition to a sustainable energy future. five years, it has become a major MOHAMED EL-ASHRY To achieve its goals, the AFED 2013 report addresses the following issues: oil dynamic player in the global NAJIB SAAB and beyond, natural gas as a transition fuel to cleaner energy, renewable energy environmental arena. 6 prospects, the nuclear option, energy efficiency, the energy-water-food nexus, The flagship contribution of AFED ENERGY SUSTAINABLE mitigation options of climate change, resilience of the energy sector to climate is an annual report written and risk, and the role of the private sector in financing sustainable energy. -
Special Rates for Your Group
Special rates for your group. Group travel discounts include: 5% off the lowest applicable fare For reservations, call 1-800-433-1790, and refer to the authorization number below: AN# A8799AQ Now Book your Discount Fares Directly Online To take advantage of a 5% discount on AA, American Eagle and AmericanConnections. It's simple! After you have selected your flight(s) under the "Enter Passenger Details" tab, go to the "AA.com Promotion Code" field and enter in your Authorization Code without the leading “A”. Go directly to www.aa.com to book your flights. Discount Fares are valid for travel on American Airlines, American Eagle®, AmericanConnection®, oneworld Alliance, and codeshare partners from anywhere to your meeting destination. Reservations and Ticketing For reservations and ticketing information, call AmericanAirlines Meeting Services Desk, or have your travel professional call 1-800-433-1790 from anywhere in the United States or Canada, seven days a week, from 6:00 a.m. to 12:00 midnight (Central Time), and reference the authorization number shown above. Reservations for the hearing and speech impaired are also available at 1-800-543-1586. There is a $20.00USD reservations service fee for tickets issued through AA reservations, and a $30.00USD ticketing fee for tickets issued at the airport. Frequent Flyer Miles Earn AAdvantage® miles for your trip. The AAdvantage program was the first airline frequent traveler program, and for more than 20 years has offered members the most innovative ways to earn travel awards. Enroll online at www.aa.com. *Seats are limited. American Airlines, American Eagle, AmericanConnection, American Airlines Group & Meeting Travel and AAdvantage are marks of American Airlines, Inc. -
Columbus Regional Airport Authority
COLUMBUS REGIONAL AIRPORT AUTHORITY - PORT COLUMBUS INTERNATIONAL AIRPORT TRAFFIC REPORT June 2014 7/22/2014 Airline Enplaned Passengers Deplaned Passengers Enplaned Air Mail Deplaned Air Mail Enplaned Air Freight Deplaned Air Freight Landings Landed Weight Air Canada Express - Regional 2,377 2,278 - - - - 81 2,745,900 Air Canada Express Totals 2,377 2,278 - - - - 81 2,745,900 AirTran 5,506 4,759 - - - - 59 6,136,000 AirTran Totals 5,506 4,759 - - - - 59 6,136,000 American 21,754 22,200 - - - 306 174 22,210,000 Envoy Air** 22,559 22,530 - - 2 ,027 2 ,873 527 27,043,010 American Totals 44,313 44,730 - - 2,027 3,179 701 49,253,010 Delta 38,216 36,970 29,594 34,196 25,984 36,845 278 38,899,500 Delta Connection - ExpressJet 2,888 2,292 - - - - 55 3,709,300 Delta Connection - Chautauqua 15,614 14,959 - - 640 - 374 15,913,326 Delta Connection - Endeavor 4 ,777 4,943 - - - - 96 5,776,500 Delta Connection - GoJet 874 748 - - 33 - 21 1,407,000 Delta Connection - Shuttle America 6,440 7,877 - - 367 - 143 10,536,277 Delta Connection - SkyWest 198 142 - - - - 4 188,000 Delta Totals 69,007 67,931 29,594 34,196 27,024 36,845 971 76,429,903 Southwest 97,554 96,784 218,777 315,938 830 103,146,000 Southwest Totals 97,554 96,784 - - 218,777 315,938 830 103,146,000 United 3 ,411 3,370 13,718 6 ,423 1 ,294 8 ,738 30 3,990,274 United Express - ExpressJet 13,185 13,319 - - - - 303 13,256,765 United Express - Mesa 27 32 - - - - 1 67,000 United Express - Republic 4,790 5,133 - - - - 88 5,456,000 United Express - Shuttle America 9,825 9,076 - - - - 151 10,919,112 -
5 PAI.150.Noise Abt
DETROIT METROPOLITAN WAYNE COUNTY AIRPORT FAR PART 150 NOISE COMPATIBILITY STUDY UPDATE CHAPTERINVENTORY A Inventory Introduction Detroit Metropolitan Wayne County Airport (DTW) is an integral component of the transportation infrastructure serving the Detroit Metropolitan area, southeast Michigan, and northwest Ohio. Because of its airfield and facility capabilities, Detroit Metropolitan Wayne County Airport is also a vital part of the national system of airports. The Airport serves as not only the City of Detroit’s front door by providing visitors with an important first impression of the community, but also is the state's largest airport. The Airport provides transportation facilities that are an absolute necessity for some businesses, and a "required" convenience for others. Additionally, Detroit Metropolitan Wayne County Airport provides recreational and leisure traveler’s convenient access to air transportation with convenient non-stop and connecting service to many popular destinations. This Federal Aviation Regulation (FAR) Part 150 Noise Compatibility Planning Study is an update of a 1992 Study that was adopted by Wayne County and approved by the Federal Aviation Administration (FAA) in 1993. The Wayne County Airport Authority has implemented many of the recommendations contained in the previous FAR Part 150 Study. However, since completion of the previous study, there have been changes to the airfield, type of aircraft, and the number of aircraft operating at the airport. As such, many of these changes have likely resulted in changes to noise exposure and therefore the need for an update to the previous Study. The purpose of this airport facilities INVENTORY chapter of the Part 150 Study is to establish a baseline of information about existing airport facilities and operations, as well as local land use. -
Delta April 2003 Worldwide Timetable
Airline Listing 3M Silver Airways Corporation KE Korean Air Lines Co. Ltd. 6G Sun Air Express, LLC KL KLM Royal Dutch Airlines AA American Airlines LH Deutsche Lufthansa AG AC Air Canada LW Pacific Wings, L.L.C AF Air France NH All Nippon Airways AM Aeromexico Aerovias OS Austrian Airlines AG dba Austrian de Mexico S.A. de C.V. PD Porter Airlines Inc. AS Alaska Airlines QR Qatar Airways (Q.C.S.C.) AV Aerovias del Continente Americano SA South African Airways S.A. AVIANCA SK Scandinavian Airlines System B6 Jetblue Airways Corporation SN Brussels Airlines N.V. BA British Airways SU JSC Aeroflot Russian Airlines CA Air China Limited SV Saudi Arabian Airlines CM Compania Panamena SY MN Airlines LLC de Aviacion, S.A. (COPA) TK Turkish Airlines, Inc. DL Delta Air Lines, Inc. UA United Airlines, Inc. EK Emirates US US Airways ET Ethiopian Airlines Enterprise VS Virgin Atlantic Airways Limited EY Etihad Airways VX Virgin America Inc. F9 Frontier Airlines, Inc. WN Southwest Airlines FI Icelandair DOMESTIC DOMESTIC Stops/ Stops/ Stops/ Stops/ Depart/Arrive Flight Equip Via Freq Depart/Arrive Flight Equip Via Freq Depart/Arrive Flight Equip Via Freq Depart/Arrive Flight Equip Via Freq AKRON/CANTON, OH (CAK) To AKRON/CANTON, OH (CAK) From AKRON/CANTON, OH (CAK) To ALBUQUERQUE, NM (cont) From ALBUQUERQUE, NM (cont) From National To National From Dulles (cont) To Dulles (cont) 2 00p 3 20p US5151* CRJ 0 6 6 30a 7 42a US5226* CRJ 0 7 12 31p 4 56p UA1090/UA4914* DEN 125 1 10p 9 02p UA3655*/UA652 DEN 6 Operated By US Airways Express - PSA Airlines Operated -
American Airlines Group Inc. Incoming Letter Dated February 6, 2018
March 23, 2018 Brian D. Miller Latham & Watkins LLP [email protected] Re: American Airlines Group Inc. Incoming letter dated February 6, 2018 Dear Mr. Miller: This letter is in response to your correspondence dated February 6, 2018 concerning the shareholder proposal (the “Proposal”) submitted to American Airlines Group Inc. (the “Company”) by Flyers Rights Education Fund for inclusion in the Company’s proxy materials for its upcoming annual meeting of security holders. Copies of all of the correspondence on which this response is based will be made available on our website at http://www.sec.gov/divisions/corpfin/cf-noaction/14a-8.shtml. For your reference, a brief discussion of the Division’s informal procedures regarding shareholder proposals is also available at the same website address. Sincerely, Matt S. McNair Senior Special Counsel Enclosure cc: Paul Hudson Flyers Rights Education Fund [email protected] March 23, 2018 Response of the Office of Chief Counsel Division of Corporation Finance Re: American Airlines Group Inc. Incoming letter dated February 6, 2018 The Proposal requests that the board prepare a report on the regulatory risk and discriminatory effects of smaller cabin seat sizes on overweight, obese and tall passengers. There appears to be some basis for your view that the Company may exclude the Proposal under rule 14a-8(i)(7), as relating to its ordinary business operations. Accordingly, we will not recommend enforcement action to the Commission if the Company omits the Proposal from its proxy materials in reliance -
General Aviation Activity and Airport Facilities
New Hampshire State Airport System Plan Update CHAPTER 2 - AIRPORT SYSTEM INVENTORY 2.1 INTRODUCTION This chapter describes the existing airport system in New Hampshire as of the end of 2001 and early 2002 and served as the database for the overall System Plan. As such, it was updated throughout the course of the study. This Chapter focuses on the aviation infrastructure that makes up the system of airports in the State, as well as aviation activity, airport facilities, airport financing, airspace and air traffic services, as well as airport access. Chapter 3 discusses the general economic conditions within the regions and municipalities that are served by the airport system. The primary purpose of this data collection and analysis was to provide a comprehensive overview of the aviation system and its key elements. These elements also served as the basis for the subsequent recommendations presented for the airport system. The specific topics covered in this Chapter include: S Data Collection Process S Airport Descriptions S Airport Financing S Airport System Structure S Airspace and Navigational Aids S Capital Improvement Program S Definitions S Scheduled Air Service Summary S Environmental Factors 2.2 DATA COLLECTION PROCESS The data collection was accomplished through a multi-step process that included cataloging existing relevant literature and data, and conducting individual airport surveys and site visits. Division of Aeronautics provided information from their files that included existing airport master plans, FAA Form 5010 Airport Master Records, financial information, and other pertinent data. Two important element of the data collection process included visits to each of the system airports, as well as surveys of airport managers and users. -
Achrafieh and Mar Mikhael
ACHRAFIEH AND MAR MIKHAEL Youth-led Architectural Heritage Mapping In Beirut Table of Contents List of figures .............................................................................................................................. 3 Introduction ............................................................................................................................... 5 Method ...................................................................................................................................... 7 I. Achrafieh ............................................................................................................................. 9 Historical overview .............................................................................................................. 9 The Petro Trad road plan ................................................................................................... 11 14 Listings of heritage buildings: APSAD and Khatib & Alami survey plans. .......................... 14 The urban morphology shaping 3 streets in Achrafieh: Petro Trad, Monot and Abdel Wahab Al Inglizi .................................................................................................................. 15 1. Zoning ......................................................................................................................... 15 16 2. Road network and lot subdivision .............................................................................. 17 3. Built environment ...................................................................................................... -
United's Former Executive Chairman and CEO Talks to Brunswick's Jayne
scar munoz became ceo of United Airlines in 2015, fol- lowing 10 years as a member of the parent company’s board. He brought a diverse back- ground to the role, having held senior positions at telecoms OQwest and AT&T, consumer brands Coca-Cola and Pepsi, and freight transporter CSX. He was also the only Latino CEO of a major airline and one of only two among the Fortune 100. Munoz took the helm at one of the most chal- lenging points in United’s long history. When he took over United, three of its senior executives had abruptly left as a federal investigation was unfold- ing over the company’s dealings with New York Port Authority officials. Shortly after beginning his tenure, Munoz suffered a heart attack and was forced to undergo a heart transplant, raising fur- ther anxiety about the airline’s future. Remarkably, he was back to work barely a week after emerging from a 12-hour surgery. But the company’s challenges didn’t stop there. In 2017, a passenger video widely circulated on social media showed a passenger being dragged off an overbooked United Airlines flight by secu- United’s former rity. Within days, Munoz publicly apologized and Executive Chairman announced a comprehensive plan to avoid any and CEO talks to such situation in the future. He embarked on what Brunswick’s jayne he calls “a contrition tour, all over the world” to rosefield about take ownership of the mistakes made and restore managing the the company’s reputation. airline’s turnaround Over his four-year tenure, Munoz led United and hard-won out of a period of disarray and decline back to its lessons of leadership.