$8.95 ISSUE 5

HVCCI SUMMER EDITION 2017 BUSINESS QUARTERLY CONTENTS

1 From the Chamber STAFF CEO Mark Futter Platinum Partners Manager - Membership, Partnerships & Sponsorship Anna Geremia-Young 2 Member Services Donna Rufer Manager - Events, Learning & Development Kimberley Wadsworth 9 Gold Partners Manager - Employment Placement Service Jo Forman Office Manager Lynda Robertson 12 Silver Partners Accountant Ian Kerr 14 Bronze Partners 16 Council News & Views BOARD MEMBERS 17 Feature Articles President Neville Hyde Vice President Mark Skelly Immediate Past President Helen Down Membership/Partnership 24 Other Board Members Tony Stallinger, June Ranson, Chris Upton, Sponsorship Mike Gould, Neville Baker, Celia Birdling, Hayden Kirk

25 Welcome New Members, Sponsors & Partners

OFFICE HOURS Monday - Thursday 8.30am - 5.00pm Top cover image by Brady Dyer Photography, see article page 21 Friday 8.30am - 4.30pm

Level 3, 15 Daly Street PO Box 30-653 LOWER HUTT

Telephone +64 4 939 9821 Facsimile +64 4 939 9824

Bottom cover image Avalon Park, courtesy of Hutt City Council

02 SUMMER EDITION 2017 FROM THE CHAMBER

PRESIDENT’S REVIEW I was thrilled to have been elected unopposed to the role of President of the Hutt Chamber of Commerce at the recent AGM. I have a strong act to follow in stepping up behind Helen Down who has, as President over the last 6 years, steered the Hutt Chamber to the position of being one of the preeminent Chamber’s within the New Zealand Chamber of Commerce movement. Helen has through her personable presentation, leadership and professionalism contributed materially to this outcome with a supporting Board and dedicated staff. She will continue to contribute, as a Board member, in her role as immediate past president. The Chamber is all about membership and requires the commitment and involvement of its members to be truly successful. Continued membership growth will be important in maintaining service delivery to all stakeholders as will our understanding of the need and expectations Neville Hyde, Helen Down, Mayor Ray Wallace & Mark Futter of members. You will see the continued reinvention of the Chamber to ensure it remains relevant. With a reconstituted Board and highly competent staff I am looking forward to maintaining the growth and effectiveness of the Hutt Chamber. I see the appointment, at the recent AGM, of Mark Skelly as Vice President materially assisting me in fulfilling the President’s role. I hope you all had an enjoyable Christmas and holiday break with a prosperous year ahead.

New HVCC President Neville Hyde with Mayor Ray Wallace following Neville’s election at the AGM NEVILLE HYDE President Hutt Valley Chamber of Commerce

HVCCI BUSINESS QUARTERLY l 1 PLATINUM PARTNERS

CROWE HORWATH

LAND SALES – WHEN IS THE RESIDENTIAL EXEMPTION NOT AVAILABLE? There has been a lot of discussion about the taxation of land must occur at uniform or consistent intervals. The transaction sales and the introduction of the new two-year bright-line rules. being considered as potentially subject to tax is not taken into Generally speaking, if you buy a property and sell it, even if it account in deciding whether you have a regular pattern of such might be subject to one of the various land taxation rules, if transactions. you have used the property as your home, there is an exemption There have been people who have moved frequently because available that may exclude you from paying tax on any gain. The circumstances change (parents become ill, employment bright-line rules, of course, only allow such an exemption to be opportunities arise etc.) If, as a result, you change houses more claimed twice in any two-year period. This limit applies even if than three times in a comparatively short period, you may find that you do not have a "regular pattern" of acquiring and disposing of when you come to sell your fourth home, any gain on sale could residential land. be taxable. This is because even though you have had sound Even if you live in a property, however, and the exemption may personal reasons for making the moves each time, the purpose appear to be available, if you have a regular pattern of buying and of the transaction does not change the outcome in terms of a selling residential houses that you have lived in, the exemption is regular pattern of buying and selling houses. not available to you. This area of taxation is still a minefield and we will all need to The question that therefore arises is what amounts to tread carefully when we work through whether a sale of a property a regular pattern of buying and selling? will need to be dealt with for taxation purposes. Therefore, it is important to tell your accountant and/or business or taxation The IRD has given an indication of its view on when you have a adviser about any land sales in a taxable year. regular pattern of buying and selling which would stop you from claiming the exemption. Whether you have a "regular pattern" For further info contact [email protected]. of transactions that will mean you cannot use the relevant exclusion will depend on the number of similar transactions and the intervals of time between them. It will be a matter of fact and degree whether you have a regular pattern of such transactions. There is no hard and fast rule about the number of times or how frequently you can buy and sell, build and sell, or renovate and sell houses that you live in and not be taxed. The IRD has suggested however, that generally at least three prior transactions would be needed for there to be a regular pattern. For there to be a "pattern" there has to be a similarity or likeness between the transactions. The reason or purpose for each transaction is irrelevant; it is the similarity of the transactions that is important. For a pattern to be "regular", the transactions

2 SUMMER EDITION 2017 PLATINUM PARTNERS

MEDIAWORKS

HVCCI BUSINESS QUARTERLY l 3 PLATINUM PARTNERS

BNZ

A zero percent rate is smart. A zero balance is even smarter. 0% p.a. balance transfer for 12 months on a BNZ Low Rate MasterCard.

Lending criteria, terms & fees apply. After 12 months, the standard purchase interest rate (currently 13.45% p.a.) will apply to transferred balances.

4 SUMMER EDITION 2017 PLATINUM PARTNERS

GIBSON SHEAT

Your local law firm has your interests at heart

business personal property litigation rural

When you choose Gibson Sheat as An innovative spirit sets Gibson Sheat your legal service provider, you have the apart from other firms. reassurance that we’re in it for the long- A broad range of business and personal haul. legal services are available under one Gibson Sheat was founded in Lower Hutt roof - property, commercial, wills, estates in 1927, and opened a Wellington office and litigation. As well as a range of in 1999. In August of 2015 a Masterton specialist business services, including office joined the firm with the merger farm syndication, franchising, exporting, of Gibson Sheat and long-standing intellectual property, employment and Wairarapa firm, Logan Gold Walsh. sports law. The firm is well established, and well With experience in small to medium respected in the Wellington region. business’ needs, Gibson Sheat will help Gibson Sheat’s lawyers will listen and you to structure your company in the best give practical, real-world advice, without way possible to minimise your business legal jargon. and personal risk. Their common-sense attitude means you will receive practical, Clients like the firm’s ‘real people’ cost-effective advice and solutions in a approach. Staff take a genuine interest down-to-earth, friendly environment. in clients and what they are trying to achieve.

For real results, from real people call Gibson Sheat 04 569 4873

www.gibsonsheat.com no jargon.

practicalJust advice

HVCCI BUSINESS QUARTERLY l 5 PLATINUM PARTNERS

BOULCOTT HOSPITAL

BOULCOTT HOSPITAL’S JOINT REPLACEMENT CENTRE IS GIVING PATIENTS A NEW LEASE ON LIFE In the last year, the eight surgeons who work out of the Lower Patients in need of a joint replacement must first ensure their GP Hutt private hospital have undertaken 101 hip, 71 knee and eight refers them to a leading specialist, like Dr Craig, at Boulcott’s Joint shoulder replacements. Replacement Centre. And with the ageing baby boomer population, demand for joint They are usually admitted on the morning of their procedure, but replacements is expected to continue to increase, says one of if any medical issues need to be taken into consideration they will Boulcott’s orthopedic surgeons, Roy Craig. undergo a consultation with an anaesthetist at an earlier date. Having established itself as a pre-eminent centre for joint The procedure generally takes up to two-and-half hours, followed replacement in the Wellington region, Boulcott is well-equipped by a post-operative stay of up to five days. to cater for demand. During that stay patients will be visited by physiotherapists where The main advantage for patients who choose Boulcott is the fact necessary and provided with crutches or other walking aids if they receive total care all on the one site. needed. Patients not only have access to world-class specialists, facilities The Joint Replacement Centre itself has been offering these life- and methodologies, they receive nothing but quality care right changing procedures to patients for the past 20-odd years now. from their initial consultation, radiology and surgery through to To date, feedback has been nothing but positive, says Boulcott’s post-operative care. General Manager Sarah Boyes. While most joints can be replaced, Dr Craig says hips and knees “For us that’s a great sign - you need to have the theatres right, the are the most common replacements. nursing staff and theatre staff right to look after patients with this As a surgeon, he says these operations are hugely rewarding. type of surgery, so we’ve definitely got the right formula.” “The impact joint replacements have on patients’ lives is huge, their Like Dr Craig, all of Boulcott’s specialists are highly qualified, have quality of life improves dramatically. public and private hospital appointments, and each has their own I’ve fixed patients with really bad arthritis, patients who have been specialist areas of interest. in a lot of pain, who have had walking sticks, who could hardly move Hutt Valley-raised Dr Craig has a specialty interest in the surgery around their house or get to the letterbox and back because they’re so of the upper limb, including keyhole surgery of the shoulder, elbow, sore.” and wrist; arthroplasty of the shoulder, elbow, hip, knee, and joint Roy speaks of patients in their 60s and 70s suffering severe replacement surgery. arthritis in their hips, who are on constant pain medication. As well as world-class specialists, Boulcott also boasts cutting Their walking distance is limited, they can no longer drive a car, edge technology. they can’t even put on their shoes and socks, he says. “One of our theatres is an integrated theatre, which was the first of its “They’ll come in for a hip operation and we’ll have them up walking kind in Wellington - all the equipment in it is electronically connected either the same day or the following day, they’ll stay in hospital for up to a central computer so images can be stored, they can be viewed to five days and for the first six weeks they’ll undergo physiotherapy on a number of screens in the theatre and they can be transmitted and take it easy. further afield.” By three months they’re up walking around with minimal or no pain, Post-operative care is first-class too, complemented by the in- they’re back driving, they’re doing all the things they like to do again. patient wards. It’s a very successful operation to do and as a surgeon it’s hugely Like a five-star hotel, the rooms are highly appointed, each with its satisfying, to have someone who’s in a lot of pain and can’t do the own television, attractive décor, attentive staff and excellent meals. things they want to do, to be able to change that around is a real There are no set visiting hours either. privilege. These procedures are life-changing, they give people a new lease on life – I’ve had people come in and say that to me, and that’s really cool, as a surgeon, that’s really satisfying.”

BOULCOTT HOSPITAL Ph 64 4 569 7555 F 64 4 567 0041 E [email protected]

6 SUMMER EDITION 2017 PLATINUM PARTNERS

MERIDIAN

Switching to Electric Cars

Whether you have a fleet of two vehicles or two dozen, it is worth considering going electric when you look to replace vehicles.

INCORPORATING ELECTRIC VEHICLES into your fleet is not only can be more expensive to purchase. But electric cars cost far good for the planet (they produce zero carbon emissions), it less than other vehicles to operate. According to the Energy will also be good for your pocket. The initial cost may be more Efficiency and Conservation Authority, electric cars cost around than your typical petrol-powered car, but because they run on 30 cents a litre when compared to a petrol-powered vehicle. electricity, they have low running costs. More on that later. The environmental benefits are clear enough. Having electric cars in your fleet also sends a powerful message to customers Types of vehicles and the public that you are serious about sustainability. First things first. There are two main types of cars on the Running costs are also lower than other vehicles. With longer market in New Zealand. servicing intervals and fewer moving parts there is less need • All-battery electric vehicles (BEVs) – an all-electric vehicle for maintenance. solely fuelled by a battery that is charged by plugging it The cost of charging your car will vary on the type of vehicle into an electrical outlet. These have a range of 120−170kms. • Plug-in hybrid vehicles (PHEVs): These are powered by a battery that is charged by plugging it into an electrical outlet, and also a gasoline engine powered by petrol. After Having electric cars in your fleet the electric battery is exhausted, the vehicle continues to operate using its petrol powered engine. sends a powerful message to How you use vehicles and the range you need will be deciding customers and the public that you factors in what type of vehicle you choose. If you have staff that are serious about sustainability need to travel where there may be less charging infrastructure then a PHEV may be the best option. Some companies have a mix of both BEV and PHEV vehicles so that they can match the car depending on the destination or route. and where it’s being charged. For example, a Nissan Leaf charged on a domestic power point for 8 hours will cost Leasing vs owning between $4 and $7. A top-up charge at work is likely to cost There are a range of makes and models of vehicles in less. Using a rapid charger, a Nissan Leaf can be given an 80% New Zealand (new and second hand) with a number of charge in less than 30 minutes for around $4 to $7. manufacturers releasing battery electric and plug in hybrid If you’re a residential customer in Wellington then we have a versions of existing models. great electric car tariff available for you. Check out our website If you own or lease vehicles, getting the right mix of vehicles www.meridian.co.nz for more details and having a clear strategy on whether they are pool or assigned vehicles can open up opportunities to introduce Charging your vehicle electric cars. Another consideration for owning or leasing is the If you’re thinking about introducing electric cars to your difference in upfront capital cost and the residual value of an business, then you’ll need to have access to charging electric car compared to petrol or diesel powered equivalent. infrastructure. Charging can be as simple as plugging your vehicle into a standard power point. This can easily be done Benefits and associated costs at home and a full charge can take around 6-8 hours. It can The benefits of electric cars are not only environmental. You’ll also be done at work, but you will need a dedicated charging. save money on operating costs and there are also other great A ‘fast’ charge at a public rapid charger only takes around 20 business reasons to go electric. Owners of electric cars are minutes and can cost less than a cup of coffee. exempt from road user charges, which if applicable could save There are also a number of other public charging stations you around $600 a year. around the country. More and more are popping up. Check Because electric cars are a relatively new technology and there out www.driveelectric.org.nz to find a map of all the public is less choice than petrol or diesel-powered vehicles, they charging stations in New Zealand.

HVCCI BUSINESS QUARTERLY l 7 0278B

0278B_HVCC_EV_Article.indd 1 1/12/16 3:45 PM PLATINUM PARTNERS

LINK BUSINESS

WHAT DO ALL THESE (EBPITDA) ACRONYMS MEAN?? When businesses are valued, or appraised against current and A is for AMORTISATION. Amortisation is similar to depreciation, but historical market data, the suggested sale price is frequently for an intangible asset as opposed to a tangible asset. Let’s use the represented as a multiple of a profit figure referred to as EBPITDA, example of a franchise business. The Franchisee pays the Franchisor EBITDA, EBITD, or EBIT. More recently another acronym has crept into $60,000 for their license fee (right to use the Franchisor’s brand this list and is referred to as SDE. Confused? You’re not alone. Many and business systems). The Franchisor grants the Franchisee the people are in the same situation and struggle to understand what franchise license for a term of 6 years with no guarantee of a right of these acronyms mean and why there are so many variations of them. renewal. This effectively means that the $60,000 license fee will be In all cases, the EB stands for EARNINGS BEFORE and is intended have a book value of $0.00 at the end of the 6 year term. To account to show the earnings of a business before key expenses which will for this cost, GAAP allows the business owner to create an annual help determine a business’s ability to generate freely available cash. expense of $10,000 in their accounts for the next 6 years to show The letters that follow (PITDA) all represent an expense that may or the consumption cost of the franchise license (intangible asset) in may not be relevant to the purchaser when understanding the freely the production of goods and services to their customers. Once again, available cash to support personal earnings, debt structuring or future this is a non cash expense which doesn’t impact on working capital capital expenditure. and has a positive impact on bottom line profit. (Please note that this example of amortisation can apply from an accounting perspective but Here’s what the other letters represent: would be case by case from a tax perspective as there are strict rules P stands for PROPRIETERS EARNINGS and represents the money paid about amortisation of intangible assets in NZ). Amortisation is not a to the business owner in the form of wages, salary, or shareholder’s widely used expense in SME’s and is more frequently used by large pre-tax cash drawings. This figure provides a business buyer with companies who own significant intangible assets like brands and/ an understanding of how much they can earn for their work in the or patents or who need to write down large goodwill payments from business, or how much money is available to pay a future manager of previous acquisitions. the business. Here are some examples of how the various acronyms might be I stands for INTEREST and represents the money available for debt applied by a business buyer. servicing. This figure provides the business buyer with an insight into When a business buyer is wanting to invest in a managed consulting the debt levels the business could sustain when working out their business that has very few assets (desks, chairs and phones), but they finance structuring. If the business purchase is fully capitalised, then need to borrow money for the purchase, then they would be interested the allocation for interest falls straight to the bottom line as profit. in the EBIT. The manager’s salary is included in the expenses as is a T stands for TAX. Unfortunately most of us can’t avoid this expense, small depreciation expense for the few tangible assets the business but some business people have tax losses that can be applied or tax owns. The EBIT figure shows profits before the costs of interest and structures that can be factored into the equation when considering a tax. business purchase. If a business buyer is looking at investing in a manufacturing business D is for DEPRECIATION. Depreciation is essentially the consumption of that has an extensive array of tangible assets that require regular a tangible asset in the production of goods or services by the business. upgrading and a patent for producing the product then they will be Here’s an example: a business purchases a new delivery van. As the interested in the EBITDA so they can understand the annual profit delivery van clocks up more and more km’s in the process of delivering available for the regular replacement of the plant and equipment goods or services to the business’s customers, the market value of (capex), in addition to financing as above. the vehicle declines. To account for this under the GAAP (Generally If a business buyer is looking at buying a business and managing it Accepted Accounting Principles), businesses are allowed to have a non themselves rather than employing a manager, they will be interested cash expense in their accounts to allow for the consumption cost of in the EBPITDA so they can understand how much money is available the asset. For vehicles, the generally accepted annual depreciation to pay themselves for their efforts and risk in addition to financing and expense is 33% which would indicate that the vehicle has a (book*) capital replacement costs. value of $0.00 at the end of three years. In reality, the vehicle may only have 75,000 km’s on the clock, be in very good condition, and have SDE refers to SELLERS DISCRETIONARY EARNINGS and is very similar several more years of working life ahead of it. However, the business to EBPITDA but may also include discretionary expenses that may not has the benefit of a depreciation expense in its annual accounts to be directly related to the production of business products or services show the consumption cost of the vehicle in generating sales and such as personal vehicle use, personal travel, or personal phone use. revenue. The expense is a non cash expense and therefore does not These expenses are normally accounted for with FBT (fringe benefit reduce the business’s working capital and actually helps the business tax). achieve a greater bottom line profit. Understanding this figure Hopefully this will have demystified the acronyms for you and helps the business buyer work out the profit available for the future provided you with some useful insight as a buyer or a seller of a purchasing of business assets, often referred to as Capital Expenditure business or Capex.

LINK linkbusiness.co.nz

8 SUMMER EDITION 2017 GOLD PARTNERS

GO FI8URE SPARK

WHAT IS THE DIFFERENCE BETWEEN ADMINISTRATORS AND CERTIFIED BOOKKEEPERS?

During their early days, many small businesses have no choice but to combine many core functions together, including bookkeeping and administration tasks. As a business continues to grow, at some point, as a business owner you may need to separate the administrative and accounting functions. This will ensure that your FIBRE AND YOU business can run smoothly and more efficiently. Knowing the difference between bookkeeping and administration tasks will help you effectively create two roles These days we’re being constantly bombarded by stories of cloud- that complement each other. So how do you identify when you need to hire either a bookkeeper or an administrator? based products and ultra-fast data speeds. But what does it mean When should you hire an Administrator? for you and your business and do you really need it? • You are doing administration tasks when your time could be more productive The short answer is that you need it more than you realise. Faster elsewhere. data speeds can bring you increased productivity and flexibility in • Your office needs someone to manage and maintain the constant flow of how run your business— and for the most part, it won’t cost a great paperwork. • When you need someone to manage your diary and appointments. deal extra. What makes an amazing administrator is not necessarily how many pieces of In the digital world we now live in, we are using increasing office equipment they can operate. The value they bring to a business lies in how volumes of data and expecting more from the old copper they support the business owner and reduce your administration workload. They infrastructure. It’s only natural that some of the older copper take care of the background jobs that need to be done so you can focus your time on the valuable relationships with your clients and move your business forward, broadband connections can’t keep up with the latest technological vital actions required to generate future growth. demands. When should you get a Bookkeeper? In the past five years, monthly data use has increased by more • You are spending more time on financial record keeping that working on your than 700%, which explains why you’ll often see the ‘wheel of business. death’ while waiting for videos or files to load online. The demand • You are not confident that your record keeping is as accurate as it should be. • GST return filing is often actioned late or at the very last minute. for data will only continue to grow. • There is no budget in place or minimal understanding of current and future If you’ve ever been frustrated by these loading delays, then get in cash flow. touch with us to discuss fibre options or alternative technologies. • Payroll has become stressful and more time consuming. • You cannot clearly answer the following: Currently, it can take up to six months to have a new fibre • What bills do I owe and who owes me? connection installed. With the current growth trends, the wait may • Did I make enough money this month? become longer due to the demand on install technicians. • Am I meeting my filing deadlines? • How do I accurately process payroll? With this in mind, if your business relies on connectivity, give us a You may have discovered that by owning your own business you spend more call now. We’ll come to you and help you achieve the best speeds time than you thought you would trying to keep track of the financial paper trail, possible and keep your business humming. Waiting until it’s a instead of doing what you enjoy. Wouldn’t you rather get back to doing what you problem could cause you delays and cost you some serious money. enjoy, use your strengths and skill set to build your business, rather than having to worry about administration and bookkeeping? As a business owner you may not have the time, energy or skills required, so if you are spending time looking at your books and wondering if they are accurate or correct, it may be time to bring in the expert. With a certified Bookkeeper on your side, your business can be more profitable, more efficient, and more competitive. You will get accurate reports that reflect your business activities, enabling you to make informed decisions that will keep your business moving forward. All those deadlines - they are met without you giving them a second thought. Now that you know the difference make sure you don’t hire an administrator to do a bookkeepers job! Talk to GoFi8ure about our bookkeeping and accounting services, tailored to meet your business needs - [email protected] You did not get into business to be a bookkeeper but we did!

GOFI8URE SPARK BUSINESS HUB - HUTT-KAPITI Ph 0800 463 488 E [email protected] www.gofi8ure.co.nz 31 Marsden Street Lower Hutt Phone: 0800 482 488

HVCCI BUSINESS QUARTERLY l 9 GOLD PARTNERS

UPPER HUTT COSSIE CLUB TALL POPPY REAL ESTATE

FREE VENUE HIRE “Thank you Brian for the awesome job you did selling our house in Upper Hutt. We already had appraisals With five different function venues to from three different agencies and I was convinced I could do as well (taking in to account the fees they choose from including our popular charge) by selling it myself on TradeMe. However, the warnings we received from some agents, to avoid Real Balcony Bar overlooking the Tararua Ranges Estate companies that worked for a set fee rather than commission, piqued our interest. We decided to give to our brand new Outdoor Courtyard we can you a call, and we are so glad we did…” accommodate everything your require. DENNIS AND LISA Silverstream Trentham Contact us now to book your next function. Whitemans Road Ararino Street *Conditions apply for free venue hire

Timberlea Birchville Speargrass Grove Carlow Grove

From celebration parties to fairytale weddings our packages provide outstanding value for FREE qualified advice about your property’s money which will exceed your expectations value is only a phone call away. and ensure your event is truly memorable. UPPER HUTT COSSIE CLUB Tall Poppy Hutt Valley 11 LOGAN STREET • UPPER HUTT • PHONE 529 0014 0800 482 557 email: [email protected] www.cossieclubs.nz BULSARA T/A TALL POPPY LICENSED UNDER REAA 2008

10 SUMMER EDITION 2017 GOLD PARTNERS

FUJI XEROX ROOM HIRE

At the Hutt Valley Chamber of Commerce we have affordable, spacious rooms for hire that will suit all your business needs. Perfect for one off client meetings or FUJI XEROX INTRODUCES presentations, the rooms are available to members and the wider Hutt Valley business community. All rooms overlook SMART WORK GATEWAY the Hutt River, are fully air conditioned, have wireless CONCEPT: ENABLING internet access, and have their own separate entry. BUSINESSES TO SECURELY ROOM MEMBER NON-MEMBER EMBRACE MOBILE WORKING. RATES RATES Small Meeting Room Free (up to $50.00 part day Seats 5 to 6 people around two hours) Fuji Xerox has recently launched its new Smart Work Gateway $70.00 full day a table and comes with a $30 (more concept designed to support businesses with more flexibility and whiteboard. than 2 hours) secure mobile working. Smart Work Gateway offers businesses the $120 part $220 part day ability to connect directly with popular cloud service providers, Boardroom Seats up to 12 people around day $320 full day simplified device management and access to new productivity a large boardroom table. $170 per day apps. To support the Smart Work Gateway concept, Fuji Xerox The boardroom comes fully equipped with data projector/ also introduced a new range of cloud-friendly, digital colour screen and whiteboard. multifunction devices under its ApeosPort-VI C/DocuCentre-VI C Training Room – IT Engine $120 part $220 part day Room day series. $320 full day Seats up to 14 people around $170 per day a large boardroom style table, 25 around 5 tables of 5, or 25-30 theatre style. The New features at a glance: training room comes fully equipped with data projector/ On the move. Ready to print? A simple smartphone tap gives you screen and whiteboard. a seamless and secure printing and scanning experience. The Pricing (exc GST) ApeosPort/DocuCentre VI’s inbuilt Wi-Fi provides certified and simplified NFC (Near Field Communication) pairing. Payment to be made at time of booking. Please note that all three rooms can open up into one large room/function In the Cloud. Print and scan directly from your ApeosPort/ space. DocuCentre VI to any of the world’s most popular cloud storage The rooms are available during normal office hours providers. Or you can integrate with Fuji Xerox’s Working Folder (9.00am-5.00pm), for bookings outside of these hours cloud service. Working Folder’s high security, version control and please contact us as there may be an additional charge. transaction history makes it the perfect cloud storage solution to Catering may be ordered and delivered to the premises and keep your business-critical information secure and available. tea, coffee and biscuits will be provided by the Chamber for $4 per head. On the App. Use the ApeosPort/DocuCentre VI’s Management To check the availability of rooms or to make a booking, Console App to centrally manage, upgrade, and renew Fuji Xerox please contact Donna on 939 9821 or solutions and connectors. Continual App upgrades deliver Free, email [email protected] Trial and paid content, so you and your team can keep up with the latest technology changes as they are released. For more information about Smart Work Gateway from Fuji Xerox visit: http://smartworkgateway.fujixerox.co.nz/

FUJI XEROX smartworkgateway.fujixerox.co.nz

HVCCI BUSINESS QUARTERLY l 11 SILVER PARTNERS

MOBILIZE MAIL BASELINE

EMAIL MARKETING SIMPLICITY WORKS BEST

Keep it simple is the number one tip from leading email marketers. Businesses have more customer data at their fingertips today BASELINE.CO.NZ than ever before and slowly it’s being put to good use by email marketers. As a result, email content is more personalised. In 2017 more businesses will realise the potential for greater conversion from unique marketing emails campaigns. So while the back-end becomes more complex, the actual email message itself should remain simple. Tip For Email Marketing Simplicity Email design should be mobile responsive. Keep the message succinct. Avoid using too many words to get your point across. Email marketing content font size is a minimum 14. However, size 16 and larger is becoming the norm. Line spacing is also increasing too. The easier it is to read the email, the higher the conversion rate. HubSpot mentions Uber as one of their favourite email designs for its simple message and design. Reach more potential customers by using Influencers. Email is still the preferred and trusted channel for communication. It’s also on target to reach 246 billion emails per day by 2019. That’s a lot of email in just four hours. Review your business email templates, mix it up for 2017 and make subtle changes to your campaigns. Measure and analyse the results.

CONTACT DONNA Creative Print Studio E [email protected] www.mobilizemail.com Contact Edward | 021 778 129

HUTT 360

JOIN THE COMMUNITY AROUND YOU

Hutt360 consists of two main sites, THE thehutt.nz and huttkids.co.nz, full of local information. Everything you could possibly need for living, working and playing in the Hutt. We’ve covered all that’s available from Petone to Kaitoke, no matter what your age! so no one in our community misses out. Recently these sites were added to the Outaboundz.com However, to keep it free for the community, we rely portfolio and we have a plan for updates. We are bringing on community-minded people and businesses to Hutt360 into the future, and are setting the new standard help support us! for community sites. We would love your feedback. We are looking for sponsors to join us on our journey. Join our mailing list to hear about new things in This is your chance to shape these community the Hutt visit thehutt.nz/newsletter. resources. The benefits include your own sponsor page that also helps with your own google ranking. If you want to showcase your business or club or You get to directly connect to your audience via talk about joining our sponsor family, contact Facebook posts, newsletters, and adverts around the sites. Keegan on (0800) 715 715 or email us at The websites are currently free for community organisations [email protected].

12 SUMMER EDITION 2017 SILVER PARTNERS

RED2GREEN VOUCHERS SO THE PRIME MINISTER HAS RESIGNED

And while we have read and heard some positive and complimentary statements about him, they are somewhat outweighed by the negatives. I find it a shame that this happens in our society and, once again, I go back to my hero Peter Senge who, in his book ‘The Fifth Discipline’ wrote about the Ladder of Inference. Please see article on pg. 17 The Ladder of Inference starts with an incident that is interpreted in a variety of ways depending on the experiences, viewpoints and biases of the readers or observers of the incident. The John Key situation is a classic example of this. So, in this article, I am asking why it is common for people to see an event as negative rather than something that ‘just is’. And as each of us climb the Ladder of Inference we look for ways to justify our initial stance whether it is right or wrong. The lesson here is to look at things that happen not in the light of our own world experience but in the light of the situation they happened in. So maybe, as one rumour suggested, Key was resigning to save his marriage. What if he was? That’s just as it is. So, in the interests of constructive relating, I am suggesting we look at Senge’s work and learn to see the facts in events that happen. I would not blame John Key if he resigned to put his energies into his marriage and family. Would you?

CONTACT SHIRLEY TRACY PH 04 476 8987 or 027 242 3199 E [email protected] www.red2green.co.nz

E -IDEAS

HVCCI BUSINESS QUARTERLY l 13 BRONZE PARTNERS

IPAYROLL ECLOUD

We have somehow stumbled on that crazy time of year again with many festivities, celebrations and holidays appearing on the calendar – TRANSFORM YOUR BUSINESS WITH ECLOUD’S Do you have to schedule your holidays EASY CLOUD COMPUTING SOLUTIONS around doing your pay run? Wouldn’t it ECLOUD’s 5 Easy Cloud Services: be wonderful to be relaxing with friends and family and be able Connect: Fast internet connections with ECLOUD’s high speed UFB to quickly run a pay from anywhere in the world and not having to and VDSL internet options. Open up Cloud opportunities for your go into the office. business! Among planning festivities, we have unfortunately had a decent Email: ECLOUD’s secure, reliable Cloud hosted email solutions shake which has meant that a lot of buildings have been starting from $6.40 per user per month. No more email hassles! evacuated. Staff haven’t be allowed in their offices, and many Phone: ECLOUD’s hosted VoIP phone system is Cloud-based, employers have found that they have been unable to access delivering affordable and intelligent new generation voice services. important information that was stored on their desktop. If you are Dramatically reduce call and line costs! on a manual payroll system you may not have been able access Backup: ECLOUD provides NZ and international based backup and staff records or pay your staff. By changing to iPayroll’s cloud disaster recovery Cloud backup services. No more changing drives or based system you would still have access to this information as it tapes! can be used on mobile, tablet etc. ManageIT: Take control of your IT resources with ECLOUD’s Cloud- When you change to iPayroll our fully trained implementation based Managed IT Services. Providing 24/7 monitoring, maintaining, team set it all up for you and make it unbelievably easy to change and reporting from the Cloud. plus we integrate with all leading Accounting systems and Choosing the right Cloud Computing strategy for your organisation seamlessly with Xero. We can show you how it all works with a can be challenging. free trial so you can compare to what you use currently plus we ECLOUD is part of a group with 24 years’ experience in IT Consulting. have a Special Discounted Chamber Member pricing. Through proven IT strategies we have provided excellent quality Cloud solutions to many New Zealand businesses and organisations. PIP KING www.ipayroll.co.nz Visit www.upthere.co.nz for more information Ph +64 (04) 472 2997 E [email protected] Ph 04 777 0800 E [email protected]

OPEN POLYTECHNIC SURVIVE IT Survive-it Ltd is one of NZ’s leading providers of emergency solutions. An award-winning privately owned company, working alongside government, NGO’s, corporate market sectors and individuals. FINANCIAL SERVICES, A NEW CAREER OPTION We can support you with Civil Defence Kits; If you are looking to make a career move and want to get into the Fire Suppression Products; Flooding & Spill Containment & Response Financial Services field, the Open Polytechnic has a new programme to provide a comprehensive emergency preparedness solution. Our offering which will help you upskill in a variety of specialist areas. strong alliance with Disaster Prepare Ltd - earthquake safety specialists – demonstrates a shared common goal, to improve health & safety and “The New Zealand Certificate in Financial Services (Level 5) gives you the emergency planning and preparedness across NZ. skills and knowledge you need to build your reputation as a financial services Recent events have shown how critical it is to be prepared for emergency professional in a variety of specialist roles. It also enables you to meet the situations. Don’t wait for another disaster before reviewing your regulatory competency requirements for becoming an Authorised Financial emergency preparedness. Whether at work, school or home, make sure that Adviser”, explains Jennifer Lee, Programme Delivery Manager in the School you, staff, family and friends have the supplies and equipment needed to of Business and Enterprise at Open Polytechnic. keep everyone safe in the minutes, hours and days after an event. “The programme is offered online and you can enrol at any time, providing We work across NZ supplying and servicing kits and products, offering a you with maximum flexibility in fitting study around your busy work and life unique, bespoke emergency preparedness solution. Our onsite assessments schedule. In fact, most of our current students are employed and nearly all are and recommendations allow us to deliver a seamless service, which studying part-time.” exceeds the Ministry of Civil Defence and Emergency Management MCDEM If you are working in, or wish to enter the financial services industry, recommendations and focusses on the needs of individual customers. this qualification is geared for you. It is also an ideal qualification for At Survive-it Ltd, customer service is paramount – we utilise cutting-edge those seeking to advance to specialist roles and enhance their skills and technology to achieve results. We don’t sell you kits – we ensure that you knowledge within the retail and personal services areas of the financial invest in your future. Working with us will not only help you comply with services industry. legislation but will give you cost effective solutions and peace of mind On completion of the certificate, and depending on the specialist strand which is priceless. chosen, you will be able to demonstrate competence in a variety of areas, Contact us today to see what Survive-it Ltd can offer you, Prepare Now – including financial advice, investment, life and health insurance, general Survive Later. insurance and residential property lending.

For more information on Writing for the Web visit: Visit our store at www.survive-it.co.nz to see our range or call us on http://bit.ly/2c91IvF 0800-478-784 or email us at [email protected] for any information

14 SUMMER EDITION 2017 BRONZE PARTNERS

WOBURN INTERNATIONAL RED HOT

ARE YOU LOSING EXTRA PROFITS THIS WAY? If you’re in an established business with heaps of work on, you can probably Your Global Connection relate to being caught in the centre of everything. You have customers needing Resulting from the recent earthquake and our inability to see clients quotes, suppliers or subbies to chase to ensure they deliver on time, staff to coordinate, mistakes and queries to resolve; and much, much more. In the midst in our offices, we have relocated to 65 Waterloo Road, Level 3, of this, you’re trying to keep the business in profit and keep the work flowing to Lower Hutt. Our phone numbers remain unchanged. keep all your staff employed. It can be a huge load. Immigration NZ's recent policy changes have presented employers And all the while you’re focused on getting more sales. with new challenges to secure a skilled migrant to fill the skilled While a sales focus is important – it can also be a trap. A major sales focus is vacancy. In many instances now, a work visa can be obtained but critical when businesses are in the younger stages of development, but that gaining residence can be out of their reach. The incentive for the focus needs to evolve to include a strong focus on job/business profitability as a skilled migrant to relocate to NZ, providing the necessary skills to business matures. grow your business without the knowledge that they could make The trap The trap that business owners fall into far too often is that they haven’t realised NZ their permanent home, will create problems for employers that their business is in a new stage of maturity. They need to focus on the competing with other countries to gain the skilled migrant. Why profitability parts of their business, not just on the next sale. Not doing this would the migrant with a family, uproot from their home country means that you’ll almost certainly be working harder than you need to for the with no long term future? These people are not robbing New same amount of profit. You could choose to have more profit for the same work, Zealanders of jobs, they are up skilling our workforce and growing or keep the same profit but work less to get it. the economy. If your instincts tell you that this applies to you, and that you could be getting more profit/time for your efforts, then check us out at www.redhot.co.nz and If you are faced with the challenge of securing the skilled worker sign up to our ‘6 Weeks to Action Toolkit’ where we’ve have a conversation with us 5694861 or [email protected] condensed 6 of our most valuable and actionable tips from real coaching sessions. June Ranson CONTACT MARK SKELLY Ph +64 4 569 4861 Fax: +64 4 569 4877 Ph 0275 733 827 E [email protected] www.woburn.co.nz E [email protected]

BUSINESS AWARDS 2016

HVCCI BUSINESS QUARTERLY l 15 COUNCIL NEWS AND VIEWS HUTT VALLEY MAYORS RAY WALLACE AND WAYNE GUPPY TALK MAYORAL BUSINESS

at the same time. This new venue will be a great support for our local business community, enhancing the incredible activity that we have happening here. When it’s completed early next year, the extension to the Huia Pool will have almost doubled the size of the facility to meet MAYOR RAY WALLACE the increasing demand for Learn to Swim programmes, and Mayor of Lower Hutt provide hydrotherapy facilities. The Walter Mildenhall Park www.huttcity.govt.nz redevelopment in Naenae is well underway. The covered outdoor- This column has been written in early December, and we are very style bowling green that’s part of the project is the fifth in the focussed on recovery following the effects of the 14 November country, and will draw visitors to Naenae. The Stokes Valley earthquake. This has had a big impact on many employees, Community hub is another project that will be completed this businesses and property owners. Our Council is working hard to year, and will be a fantastic facility for the community. support our business community, including a lot of liaison with By investing in our city, we are creating vibrancy and growth. central Government on the recently extended relief package. I It makes it a more appealing place to live, as well as work. want to congratulate you all on your resilience and the sense of And we are seeing growth, since Hutt City Council introduced community we have in this city, I would also like to acknowledge development incentives four years ago, the value of building work the important role the Chamber has in this. has increased from $87 million dollars in 2012 to $168 million I’m confident that now, in early 2017, we are looking to another dollars this year and building consents for new dwellings have year of activity and positive growth with some great projects also nearly doubled from 231 to 445. underway that will contribute to the city’s rejuvenation. There is still plenty of room and incentives to attract more The Lower Hutt Events Centre development is underway and will business and development. be a big boost to the vibrancy of the central city. This modern, So here’s to a fantastic 2017, I wish you every success and am flexible space for commercial and community events will adjoin excited to work together to make this great city even better. the historic Town Hall and clock tower. The four-star hotel that the Ray Wallace Events Centre operator is developing will be a short walk away Mayor – Lower Hutt through the Riddiford Garden on High Street, and is timed to open

the 2015/16 financial year with a regional GDP increase of 2.4%. We in the Hutt Valley are also part of Wellington performing as the fastest growing in the country for guest nights in 2015/16. The increasing attractiveness of the greater Wellington region as a destination will continue. We have also seen substantial population growth in the region being driven by returning ex- MAYOR WAYNE GUPPY patriots and new migrants. Many are families returning from Mayor of Upper Hutt Australia who are all attracted to Wellington and the lifestyle. www.uhcc.govt.nz We have also seen the National Policy Statement Policy and Urban We have all been shaken by the two major events of recent weeks Development Capacity 2016 being approved. It came into effect on with the earthquake and the heavy rain. What is very important to 1 December 2016. This will have an impact on Upper Hutt and us all is that very quickly we began to make sure life could return Lower Hutt as it gives all councils specific direction on planning to to as near as normal as possible. While in same cases it will take a meet the demand of growth and to ensure councils in urban areas little longer than we all hoped, we have seen across the region the provide enough land for new housing and business development. cities working very closely together. What is very important that What this does is that National Policy Statement aims to ensure we get businesses up and running. It is important that people can that planning decisions enables the supply of housing needed to return to work and businesses continue to grow our economies. meet demand. What has happened since the events is that the region has been looking making sure that the processes and organisations that we Finally as we move to the Christmas festive season, may I wish you have in place operate as they should have or if they didn’t what all a very Merry Christmas and a happy healthy New Year. Make we can do better. I can assure the people of the Hutt Valley and sure you all take time off to spend time with loved ones and the the Wellington region that the leaders of the region are making people that mean something to you. It is important that you spend sure that improvements are made so that if any future events that time and enjoy the Christmas and festive season. If you are occur we are resilient and ready for such events. travelling away, make sure you return safely and I look forward to working with you all again in 2017. Recently the local body elections have been held and from Upper Hutt’s point of view I am excited to be leading our city once again. I have also been re-elected as Chair of the Wellington Mayoral Forum and it is my desire that the region continues to work very closely together and our focus is on economic development. It is also great to see that Wellington’s economy performed very well in

16 SUMMER EDITION 2017 FEATURE ARTICLES

THE FUTURE OF FORMS: TRANSFORMING NZ Boutique Eyelashes, are located at 199 Jackson Street, Petone. We pride ourselves at supplying the best quality eyelashes, and BUSINESSES WITH SIGNMEE™ only using the best supplies. Wearing our eyelashes are so light that you hardly know that you have any thing on. Our clients are We know from countless studies that paper-free processes are always getting amazing comments (view our reviews on google). more productive than traditional paper-based processes, but when Unlike wearing mascara, our eyelashes come in different lengths, it comes to forms, payments and sign-offs we are still largely stuck Curl, Thickness and colour. So getting the look that suit you and in the paper era. your lifestyle ! Making the shift from Other services we offer is Lash Lift we curl your natural lashes processing traditional paper giving your natural lashes a gorgeous curl. Lash and Brow tinting, and PDF forms to automated eyebrow tinting and spray tan…. online forms is now easy with There is no denying a beautiful tan makes most of us feel, SignMee. You can rapidly build confident, slimmer and more attractive. Regardless of lifestyle, and send online forms to easily age and skin type, Black Magic Tan will deliver a beautiful, look, collect responses, payments feel, and finish on the skin and of course AMAZING colour from a and sign-offs from staff gorgeous glow to a deep lustrous bronze.. and customers. No technical expertise is required, making this service great for small businesses that are without the luxury of a Experience the difference today! technical department. Black Magic Tan contain a variety of botanical ingredients and The move is simple. SignMee has nothing to install on your antioxidants that hydrate and nourish the skin. You can be assured system, and there is no need to customise or build complicated you will always receive the finest quality product which includes a workflows because it is all there, ready to go. Simply: wonderful bounty of ingredients that look after your skin. • Load your contacts • Build your form • Send to contacts • Collect responses, payments (directly into your bank account) and sign-offs on screen • Auto-receipt any payments • Easily access response data. Businesses save time with the streamlined, ready built workflow between the business and the contact. Valuable business insights can be seen at a glance from the SignMee dashboard which will Making an appointment with us is easy…..book online assist decision making. www.boutiqueeyelashes.co.nz where all services and prices are listed, also easy to select the day/time that suits you. Moving to direct electronic entry for responding, paying and signing on screen makes for happier customers, fewer errors and deals closed faster. Improved efficiency and productivity all round. Exclusive offer for Chamber members: $25 off semi-permanent extensions or a black magic spray tan - Low cost and great support, so call us today for a demo or get see voucher on page 13 started on your own by visiting www.signmee.com

CONTACT US CONTACT US Karen Weller Clare Ladd Phone: 021 971 970 Phone: 027 565 1725 Email: [email protected] Email: [email protected] www.boutiqueeyelashes.co.nz www.signmee.com

HVCCI BUSINESS QUARTERLY l 17 FEATURE ARTICLES

WRITE FOR YOUR READER — IT’S NOT ABOUT YOU Different business documents require different writing styles. However, one thing must be consistent across all your content—you must write for your reader. So how do you write for your reader so they read, understand, and act on your writing? The answer is simple. Do what every business owner does on a daily basis. Plan! Writing has three phases. Planning. Drafting. Editing. In today’s environment of information overload, readers skim and scan documents. A reader needs to find information easily in an uncluttered format. Plan: Take some time before you start writing your content to think about the following things and then jot down your notes. • What is your purpose for writing? Is it to inform, persuade, or give bad news? • What do you want your audience to see, to think, to feel? • What does your audience need to know to understand? • What do you want your audience to do—contact you, buy from you? • What does your audience need to know — what do they already know? • The reader will be asking ‘what’s in it for me’ (WIIFM)? Emphasise the benefits to your audience. Draft: You have some notes now you can start writing. A lot of business writing (except for bad news messages and reports) use the inverted pyramid style of writing where your attention grabbing and all-important information is up front. This is a style used by journalists and is now used in business writing. If your reader is busy and doesn’t have time to get to the end of your article, email or blog, they can find the key information up front. This is useful if your writing is read on a mobile device (53% of emails are read on the phone). Make good use of white space, headings and bullet points. This makes it easy for readers to locate key points in your content. Edit: A great test is to read your content out loud. If it is hard to read out loud then you probably need to adjust your writing. Does your information make sense, follow a logical sequence? Think about the language you have used. Have you used first person? Are you speaking to your reader directly? Cut out empty adjectives like very, really, great, just, perhaps, quite, amazing. Check for grammar and spelling errors. Get someone else to read it before you publish. If you want some help with your business writing, call me 027 314 6633. I can help you improve your writing or edit and review your writing or do the writing for you. Sue Avison Say It Once- Business Writing for Success.

CONTACT US Sue Avison Phone: 027 314 6633 Email: [email protected] www.sayitonce.co.nz

18 SUMMER EDITION 2017 old lovers. Juliet, suffering from early onset dementia and Romeo, n xtstage an independent villa resident in a A Pantomime, not Shakespeare was why I became an actor. retirement village called Twilight, meet and fall in love. Their families At seven, when the lights went down in Dick Whittington, I discovered are concerned that their decision to a super power: imagination. spend the rest of their days together When we engage imagination, anything is possible! will affect the grandchildren’s After a career of 34 years, across all genres, I know that NZ audiences inheritance. This production is are not only appreciating NZ stories, but leaping to their feet to designed for professional actors to applaud them. work alongside retired performers Along with a wonderful team of professionals and business angels, who want be part of live theatre Nextstage Theatre Charitable Trust was born. Its vision is to make experience. more high quality theatre accessible to more people using, as its base, Retitled “RomeoJuliet@twilight” it’s The Little Theatre in our Civic precinct. an example of how theatre can open By manufacturing and outsourcing high quality product, and delivering conversation. it across tiered price brackets, ranging from market price to free And laughter truly is a medicine! performances, Nextstage offers a blend of arts services, including Desperate Huttwives premieres in September 2017, written by mentorships and workshops. We’re passionate about growing the Louise Proudfoot and delivering all the laughs you could want under Hutt’s cultural presence on the NZ Arts and Tourism landscape. one duvet. Opportunities for sponsorship aplenty! Our first free Pop up Panto, “Jaq and the Beanstalk” was part of Both our Nextstage board and team of small dedicated practitioners Lower Hutt’s Christmas in association with Hutt city council. Travelling are proud to be part of the Hutt business community. We want to to 8 suburbs in a stage truck, it delighted many a child and adult. contribute to the development of Lower Hutt as a destination, a place Nextstage sees itself as benefiting local business as well as to stay and play, a place worth a return visit! community, with the types of partnerships we can make. Art can whisper, seduce and comfort people in profound ways. CONTACT US In 2017, Nextstage plans a professional and community integrated Geraldine Brophy & Pam Hindmarsh Phone: 021 426 228 project based on Shakespeare’s Romeo and Juliet. Shakespeare’s classic Email: [email protected] love story has been adapted so that the young lovers are played as [email protected]

Business owners often begin with a vision of what their company hands-on experience. Our members consider their board to be the will allow them to achieve in their personal lives. Then day-to-day ONLY place they can discuss their business challenges. realities of running their business take over and they lose track of "I always feel empowered after the meetings and more confident in that vision. where we’re heading as a business. Most importantly the discussions If you are a business owner, ask yourself the following questions: we have help me to have faith in the decisions that I need to make. I • Are you ready to take your business to an entirely new level? find being part of The Alternative Board is very beneficial to me in my personal and business life." Michael Abbott, Palace • Who’s in control – you or your business? • How are you at balancing your business and personal life? • Do you need help seeing the opportunities available to you? • Do you feel like you’re fighting fires all alone? • Where do you turn to for the truth about your business? The Alternative Board brings together Owners, CEOs and Managing Directors of non-competing companies to meet in groups of 6 - 8 members for one morning a month in a relaxed, confidential setting to discuss issues and opportunities. Members get to work on their business instead of in it. "I joined The Alternative Board because I’ve built the business to a certain level and while I’ve had quite a lot of ideas about growing it further, I have found it quite difficult to break through to the next level." Sylvia Wood, Knowhow Ltd. Business Owner and CEO Advisory Boards expand the thinking of CONTACT US Daryl Narain members beyond their particular industry providing out of the box Phone: 0274 485 285 perspectives to spur new ways of doing business. No theories - just Email: [email protected] practical, real-world, tried and tested solutions and invaluable www.thealternativeboard.co.nz

HVCCI BUSINESS QUARTERLY l 19 FEATURE ARTICLES

ONE SIMPLE TRICK TO HELP SMALL BUSINESSES MAKE MORE MONEY SEAVIEW BUSINESS GROUP COMES OF AGE The organisation set up as a collective voice for the Wellington region’s largest industrial zone has a change of name. The Seaview “I care about my clients’ success, not just their money. We take the Working Group is now the Seaview Business Association, an grind out of doing your books and running your financial management identity that reflects and acknowledges the goals achieved by the systems so you can do what you enjoy – growing your business.” membership since formation in 2010. The Seaview Working Group began as small group of business So says Jo Kendrick, Director of Hutt-based bookkeeping company owners concerned about environmental issues around Seaview. - Financial Squirrels. They also saw a need to spread the word about Seaview’s Jo started Financial Squirrels 12 years ago and has a raft of importance to the region, which led to the popular ‘Spotlight satisfied clients who praise her attention to detail, her unstinting on Seaview’ open days. Strong support for the group proved a work ethic and the time and hassle she saves them. local need has clearly been met. And with real progress made in She offers a range of service packages and she makes sure these the tasks the members set themselves, the time has come for a are competitively priced. permanent, more inclusive body to represent the Seaview business “New clients are offered an attractive sign-up incentive” community. She can set up a company’s financial management systems from Association member Bruce Whiley of Titan Cranes Ltd. says, scratch or work within existing systems. “As a name, Seaview Business Association is more fitting for an She does everything from the day-to-day management of a organisation that now has so many people involved who are keen to company’s office finances to preparing your books for end-of-year make changes for the better. There’s a real will in Seaview to progress tax reporting. both the area itself and the businesses that operate here.” “Many business people think they are saving time and money Since inception the group has been actively involved in doing their books themselves. That’s a false economy because the initiatives concerning the Seaview/Gracefield area. These include time they spend wrestling with receipts and GST returns is time flood protection talks and regular networking events for local they are not spending growing their business. enterprises. The group has also played an important role linking the area’s business owners with local government, schools and the “Investing in a bookkeeper can be a very easy way for a business to general public, and supporting and encouraging participation in actually make more money.” such events as the Hutt STEMM Festival. This sentiment is echoed by one of Jo’s clients, BKB Design Limited, The association plans to continue to expand its scope under the who say’s that new banner Seaview Business Association. “Jo’s service allows us to focus on our core business” Visit www.seaviewbusiness.co.nz Jo works off-site so there is no need to provide a desk, computer, For more information contact Seaview Business Association phone and all the usual items that a staff member needs. That’s another saving. Co-ordinator Claire Allan at [email protected] Jo recognises that, as a professional bookkeeper, she is dealing with very sensitive information - your business finances, so she recognises the importance of honesty and integrity, professionalism and concern for her clients Call Jo on 027 356-5364 or visit www.financialsquirrels.co.nz to find out how she canHELP YOU!

CONTACT US CONTACT US Jo Kendrick Claire Allan Phone: 027 356 5346 Phone: 027 478 2235 Email: [email protected] Email: [email protected] www.financialsquirrels.co.nz

20 SUMMER EDITION 2017 HOW DRONES ARE CHANGING THE FACE OF PHOTOGRAPHY Whether you love them or hate them - there's no denying that drones are here to stay. They are relatively inexpensive by photography standards. When you look at their benefits and use cases, you can see why this popular means of capturing videos and photos is on the rise. With stores now located in Acquiring new angles Lower Hutt , Wellington Central , Karori, Johnsonville & Levin Traditionally getting a photo from the air would involve expensive aircraft and you would be restricted in where you could fly it. With Cartridge World’s owners, Bill & Kirsty Swan have plenty to be drones, provided you stick within the rules of the law, you can easily proud of. capture new angles on familiar places. Whether this is capturing They are both very passionate about being a LOCAL business supplying a crowd shot at a large music concert, shots of a building up for “Great Product” at a “Great Price” with “Great Customer Service” from sale, or a promotional video showing the location of a beachfront their friendly in store staff. resort - drones allow you to easily get a camera in the sky for a new perspective. Bill says” there are so many on line companies out there in “internet land” selling all sorts of imported product, and that includes printing Low replacement cost consumables, however are they local? … who knows … and none can Because the units aren't too expensive, you can put them places you offer that “Great Customer Service” at a LOCAL level like we can. would never dream of putting a traditional aircraft - flying a few feet Our company operates as 1 Team in 5 locations.” Our staff are highly above a swimming pool, down a narrow path with trees either side. trained with a great deal of experience in the industry Your creativity isn't restricted by the worry of breaking expensive equipment. Since 2001, Bill & Kirsty’s business has always placed a high priority on customer service and that extends far beyond the initial sales Live streaming transaction. Most consume drones (such as the DJI Phantom 3 & 4) have built in Our business can offer so much more including: live streaming functions that allow you to stream your camera in the sky straight to Facebook or YouTube. Last year I photographed the • A Local Technical Support Help line – phone any of our stores and music festival Homegrown, and while filming some aerial footage press 2 decided to live stream the flight as well - which was watched by • A delivery & pick up service for businesses thousands of people! • Mobile EFTPOS • On line ordering for businesses Building Inspections …. Just to name a few It can be expensive to setup scafolding & safety equipment to be able to safety inspect roofs & buildings. By having an eye in the sky you can On top of that they offer a FREE print audit service to ensure their now assess and view hard to reach places without taking your feet off customers have the right printer for the right job. the ground! Ever thought that printing is expensive? Brady Dyer is one of Wellington's leading aerial photographers & film Ever thought there may be a way to reduce those costs? makers. Get in touch today to discuss how he can help capture your Ever wondered if you have the right printer for the job? business in a new way. Kirsty says “these are all questions that in her sales role she comes across frequently. Our FREE print audit service can answer these questions for our existing or potentially new customers.” The results will identify a number of options as follows: 1. Your existing equipment is adequate 2. You need to upgrade your existing equipment by: • Buying new equipment outright from us and purchasing consumables from us for it • Leasing new equipment from us and purchasing consumables from us for it. • Buying new equipment outright from us and using a “cost per page” solution • Leasing new equipment from us and using a “cost per page” solution We are also Authorised OKI Business Partners, So for “Total Printing Solutions” give the experts a call today.

CONTACT CONTACT Brady Dyer Kristy Swan Phone: 021 246 8888 or 0800 246 8888 Phone: 04 478 2832 Email: [email protected] Email: [email protected] www.bradydyer.com

HVCCI BUSINESS QUARTERLY l 21 FEATURE ARTICLES

Gift Hutt is the Art and Craft Hub in the Hutt. We have a wide range of unique and individual hand crafted gifts - many made by local artists and crafters. There are gift baskets, jewellery, upstyled furniture, hand knitted baby wear and designer hand crafted gift cards. Also in store are the Voodoo Molly Vintage paints and we also do workshops teaching people how to upcycle old worn out furniture to create new and funky pieces in the latest fashionable colours. We also do introduction to upholstery classes where you can go home with a footstool that you have made yourself. Another range of craft supplies is handpicked paper crafting supplies. There are beautiful papers, stamps and dies as well as all you need to make stunning greeting cards, scrapbook layouts and mixed media projects. Cardmaking and flower making classes are very popular and you will need to book in early to avoid disappointment. Other exciting craft classes are planned for 2017 such as decoupage, Paverpol and more. So come down and check us out at 136 High Street, Lower Hutt or online at www. gifthutt.nz or on Facebook.

CONTACT US Trisha Manhire Phone: 027 415 0165 Email: [email protected] www.gifthut.co.nz

JOHN EADEN CONSULTING

Providing independent, affordable banking and business advice

Business Banking Advisory Services A crucial element in developing a successful and profitable business is having a strong relationship with your business banker. At one time a bank manager was a respected professional in the business community, the ‘go-to’ person if a business owner wanted help and advice. Today fewer than 5% of small business owners rate their bank manager as Business advice and mentoring a trusted adviser (East & Partners - March 2015). “The people who are money savvy … end up running the most successful 3 reasons why you should seek advice with your banking relationship: businesses” Michael Gerber, Emyth 1. Banks can be scary, and approaching them can cause anxiety and For many business owners the numbers are often a bit of a mystery, stress for business owners. however at the end of day your success will ultimately will be measured in numbers. 2. A lack of knowledge about bank products and lending processes can leave you at a disadvantage when dealing with your bank. I offer one-on-one coaching and/or group sessions to help people gain a better understanding of their numbers. 3. Not all bankers have a good knowledge of business, so it’s up to you to present your requests in the best light if you want a favourable I come from a background of more than 30 years’ business banking outcome. experience in New Zealand. Most of that time was spent working with owners of small and start-up businesses in the capacity as both a lender I can help you save time and unnecessary stress by having someone on and the last 9 years as a business trainer. your side when dealing with your bank. Today I operate a consultancy providing independent, affordable banking and business advice to business owners of all sizes. CONTACT John Eaden Phone: 0274 843 786 Email: [email protected]

22 SUMMER EDITION 2017 CUSTOMER CCN FILLER ACCOUNT PUBLISHING 22/11/16 SALES REP GDAVIDSON PUBLICATION HUTT NEWS ADVERTISING DESIGNER OUTSOURCER SECTION RUN OF PRESS PROOF PROOFED 18/11/2016 1:45:14 p.m. SIZE 26.2X37 AD ID WE-7489935AA (100%) FAX PLEASE APPROVE THIS AD AS SOON AS POSSIBLE. NOTE THAT ANY ALTERATIONS MUST BE FINALISED BY OUR MATERIAL DEADLINE. CONGRATULATIONS TO ALL THE WINNERS 2016 ProfessioNal SUpREmE services BUSINESS ExCELLENCE AWARd

Helen Down, President, Hutt Valley Chamber of Commerce and Industry, His Worship the Mayor of Upper Hutt, Wayne Guppy with Ian Mills, LorraineCraig, Boulcott Hospital (Sponsor) Tekron International Limited with Dr Caroline Seelig, Open Polytechnic

trade services hosPitality Notfor Profit &suPPliers aNd tourism

Neville Hyde, Vice-President, Hutt Valley Chamber of Dave Shadwell, Crowe Horwath (Sponsor) His Worshipthe Mayor of Lower Hutt, Ray Wallace Commerce &Industry (Sponsor) withKevin Goldburg, with Christopher Northmore, JamesHenry Ltd (Sponsor) with Gordon Blair, Blue Carrot Catering Ignite Sport Trust

techNology& Best emergiNg maNufacturiNg iNNovatioN BusiNess &distriButioN

Chris Milne, BoardChair of Technology Valley Rob Johnston, GNS Science (Sponsor)with Fran Milford, Phil Patterson, BNZPartners(Sponsor) with Incorporated (Sponsor) withJos Kunner, Tekron InternationalLimited Carl Longstaff, MetalArt Ltd Times-7 Research Limited

youNg BusiNess PersoN of the small BusiNess mayoral award year A A His Worship theMayorofUpper Hutt, WayneGuppy His Worship theMayor of Lower Hutt,Ray Wallace, Kay Southon, Mike Gould, Gibson Sheat (Sponsor) with TrishLove, (Sponsor) with Raewyn Bates,SirdarGroup (collectingthe Fairfax Media (Sponsor) andHis Worshipthe Mayor of Upper Hutt, WE-7489935A Love to Grow awardonbehalf of Carl Bates) WayneGuppy with MalcolmGillies,Managing Director,Gillies Group

Photos from Brady Dyer Photography www.bradydyer.com Proud sponsorsofthe Wellington Region Business Excellence Awards 2016

Fairfax Media makes every effort to create advertisements to meet your specificneeds. Please note in some instances we may be unable to supply additional proofs due to complexity of the request or deadlineconstraints. ©This advertisement has been created as aservice of Fairfax Media. It cannot be reproduced without permission. If you wish to use this material elsewhere, please contact your advertising consultanPROOFt. Charges will apply. HVCCI BUSINESS QUARTERLY l 23 MEMBERSHIP/PARTNERSHIP/SPONSORSHIP UPDATE

Happy New Year. Even though it is February 2017 and people have Everyone loves good news and likes to be informed, so send us an been saying this for the last month, I probably haven’t seen you. article to add to our monthly newsletter. This is free to members. I wish you a great start to the year and all the very best. No doubt You can include an article up to three times a year in either the you are all rested and ready to tackle the year ahead. hardcopy or e-newsletter. This is a good marketing tool at no extra You may have made some new year’s resolutions. I hope one of cost to your business. them is to be an active member of the HVCC. Your membership Why not offer other HVCC members a Lead Magnet voucher or is important to us. So, if you wish to discuss any idea, initiative Member to Member discount? What better way to support each or have any queries, please do not hesitate to contact me. I am other’s businesses? Take a look at our website for ideas on what always available. to offer www.hutt-chamber.org.nz If you are not registering for events and seminars online please I am looking forward to this year’s activities, especially the contact Lynda on [email protected]. She will send you your major events like the Wellington Region Business Hall of Fame, link to enable you to register. If you are a new member, we Wellington Region Business Expo and the Wellington Region normally send you this soon after you join. However, if you have Business Excellence Awards. Remember to be involved/book/or new staff or have misplaced the email with the links, please send us your entry early. We can help you along the way. contact us. We will send your staff their own link. It means that I look forward to seeing you soon. Give me a call anytime to you can register online any time of day and night. discuss your membership or partnership matters. If you or your staff attend at least one networking or training Kind regards event per month you will have easily justified your subscription. Anna Geremia-Young That is without all the other benefits that HVCC offers their members. Had you thought about bringing along your clients as guests to our events? This will save you time in organising a CONTACT ANNA GEREMIA-YOUNG separate event and we certainly have a good line-up of speakers Manager - Membership, Partnerships & planned for the year. And don’t forget—if you are planning an Sponsorship event, we can advertise this for you through our database for a Phone: 04 939 9826 or 027 242 6237 reasonable fee. Email: [email protected]

UP AND COMING LEARNING & DEVELOPMENT WORKSHOPS

The Truth about P (Meth) Awareness FREE SEMINAR: DIGITAL MARKETING Work-Life2 – An instruction to Wed 08 February, 2017 BEST PRACTICE designing your future 9.30am - 10.30am Thu 16 February 2017 Tuesday 21 February 2017 Hutt Valley Chamber of Commerce, IT Engine 11am - 12.30pm 9am-12noon Training Room, Level 3, 15 Daly Street, Lower Hutt Hutt Valley Chamber of Commerce, Level 3, Hutt Valley Chamber of Commerce, IT Engine 15 Daly Street, Lower Hutt Training Room, Level 3, Noel Richards, P Testing Services & 15 Daly Street, Lower Hutt Barry Timms, Chemdry. Chris Wilkins, Zeald. Laurie Wilson, The Learn.Fast Centre Ltd.

EVENTS 2017

ATTACHÉ SOFTWARE BUSINESS HUTT VALLEY CHAMBER OF Cherrytree Business After Five AFTER FIVE COMMERCE ANNUAL Wednesday 8 March 2017 Thu 09 February 2017 AMBROSE GOLF DAY 5.30pm-7.30pm 5.30pm - 7.30pm Tue 14 February, 2017 11am 1 Glover Court, 4 Glover Street, Ngauranga Gorge, Wellington Hutt Valley Chamber of Commerce, Level 3, 15 Royal Wellington Golf Club, Golf Road, Daly Street, Lower Hutt Heretaunga, Upper Hutt

24 SUMMER EDITION 2017 WELCOME NEW MEMBERS, SPONSORS & PARTNERS

LIME-RED DESIGN ARBEN – TECHNOLOGY ENABLED BALDWINS INTELLECTUAL COMMUNICATION SPACE LTD New Bronze Partner BUSINESS STRATEGIES PROPERTY Julia Anderson Andy Barker Simon Lloyd-Evans Emma Senior 021 334 540 04 586 3909 022 045 4202 04 472 1094 SPECIALIST IN www.lime-red.co.nz www.arben.co.nz [email protected] COMMUNICATIONS AND GRAPHIC DESIGNERS TECHNOLOGY INVESTMENT www.baldwins.com ENGAGEMENT PLANNING/ADVICE/ INTELLECTUAL PROPERTY MENTORING

DUALGUARD SPECIALISTS LTD EXTREME COUPONING FINANCIAL SQUIRRELS FUDGE FIX Jane Burg Danielle Allen-Sutton Jo Kendrick Hana Zawodny 021 577 091 or 04 568 6695 027 727 7246 027 3565364 021 847 440 www.dualguard.co.nz www.extremecouponing.co.nz www.financialsquirrels.co.nz [email protected] SECURITY CCTV ELECTRONIC COUPON BOOK KEEPING HANDMADE FUDGE CLIPPING

FUNCTION MASTER GO CLOUD SYSTEMS GOVIND REAL ESTATE GROWTH HACKING (INTELA AI Stephen Chamberlain Benjamen Walsh Jit Govind LIMITED) 027 484 1803 022 648 6578 027 241 7339 Asa Cox [email protected] www.gocloud.systems www.govindrealestate.co.nz 027 675 6017 EVENT MANAGEMENT IT CONSULTING REAL ESTATE www.growthhacking.co.nz DIGITAL MARKETING & WEB TECHNOLOGIES

HOPI HANDMADE SOAP HYGIENE SYSTEMS LAURA RIDLEY PHOTOGRAPHY LITERARY SOLUTIONS Megan Lloyd-Evans Katie Taylor 027 771 8329 Julie Owen 64 21 938 688 021 859984 www.lauraridleyphotography.com 027 433 1585 www.hopi.co.nz www.hygienesystems.co.nz PHOTOGRAPHY FOR www.literacysolutions.nz HANDMADE SOAPS SPECIALIST HYGIENE WEDDINGS/PORTRAITS/ INDIVIDUALISED READING, PRODUCTS & SERVICES ENGAGEMENTS/HEN’S WRITING OR MATHS NIGHTS PROGRAMS

LORI BRADLEY GROUP MAGNIFY CONSULTING MITRE 10 MEGA MIDAS INFOMEDIA LTD Lori Bradley Mary Crampton Stephen Nelson Rumi Shivaz 021 153 8414 027 578 1920 www.mitre10.co.nz 04 385 6670 www.loribradleygroup.com www.magnifyconsulting.co.nz 04 570 3349 www.medasinfomedia.com BUSINESS MENTORING SALES CONSULTING HOME HARDWARE SURVEY ANALYSIS PRODUCTS & BUILDERS’ SUPPLIES

NEXUS VINYLS ONE DAY TRAINING PEOPLE AND PROCESS PORT NICHOLSON PACKAGING LTD Rhys van Boheemen Carol Speirs Stephen Hay Michael van Boheemen www.nexusvinyls.cm 021 2377 979 021 253 8064 or 04 587 0237 04 568 5018 STATIONERY TRAINING & DEVELOPMENT www.peopleandprocess.com www.pnp.co.nz MANUFACTURING CORPORATE SERVICES MANUFACTURE/DESIGN OF COACHING/EXECUTIVE PACKAGING, ENVELOPES, WALKING SCREEN PRINTING AND MORE

PRESENTATION COVERS SKILLED RECRUITMENT SCREENART SPINNING STARS Guy Diston Christine Ryan Colin McKenzie Reece Lewis www.presentationcovers.nz 027 7765 247 04 569 3730 021 364 762 STATIONERY [email protected] www.screenart.co.nz www.spinningstars.com www.skilledrecruitment.co.nz SCREEN PRINTING, DESIGN COFFEE APP RECRUITMENT & MANUFACTURE

THE ALTERNATIVE BOARD THE DIGITAL CAFÉ THINKING SPACES LTD WELLINGTON JAMS Daryl Narain Antony Young Kathy Tracey Michelle Browning 027 4485 285 021-456-470 021 420 005 021 210 2959 www.thealternativeboard.co.nz [email protected] [email protected] [email protected] GROWING YOUR BUSINESS www.thedigitalcafe.co.nz www.thinkingspaces.org http://wgtnjams.jamberry.com SOCIAL MEDIA EXPERTISE LEADERSHIP, COACHING, BEAUTIFUL NAILS TRAINING & FACILITATIONS

HVCCI BUSINESS QUARTERLY l 25 PLATINUM PARTNERS

YOUR YOUR YOUR LOGO HERE LOGO HERE LOGO HERE

GOLD PARTNERS

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SILVER PARTNERS

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BASELINE.CO.NZ

BRONZE PARTNERS

YOUR LOGO HERE

The Hutt Valley Chamber of Commerce are proud to be associated with the above partners, who bring expertise and knowledge to many of our growing and developing businesses.