Sustaining Intelligent Transformation
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Lenovo Group Limited | 2018/19 Sustainability Report Stock Code 992 Sustaining Intelligent Transformation Contents 3 1.0 EXECUTIVE LETTERS 4 A Message from Yang Yuanqing, Our Chairman and Chief Executive Officer 6 A Message from John Cerretani, Our Chief Corporate Responsibility Officer 9 2.0 INTEGRATING SUSTAINABILITY 10 Report Parameters 11 Materiality and Stakeholder Engagement 14 Lenovo and the U.N. Sustainable Development Goals 19 3.0 PRACTICING ETHICAL BUSINESS 20 Corporate Governance 25 Business Conduct 29 4.0 PRODUCT RESPONSIBILITY 30 Sustainable Quality Management 32 Safety and Ergonomics 33 Accessibility 34 Compliance 34 Lenovo Innovation Making a Difference 37 5.0 MANUFACTURING AND SUPPLY CHAIN OPERATIONS 38 In-house Manufacturing Operations 43 Supply Chain Operations 55 6.0 PEOPLE 56 Lenovo Employees 67 Social Investments 75 7.0 PLANET 76 Lenovo’s Environmental Commitment 80 Environmental Impact of Lenovo Operations 93 Environmentally Conscious Products 107 Product End-of-Life Management (PELM) 111 8.0 CONSOLIDATED METRICS, OBJECTIVES AND TARGETS 112 FY 2018/19 Consolidated Metrics 119 FY 2018/19 Performance 125 FY 2019/20 Objectives and Targets 129 9.0 APPENDIX 130 Lenovo Reference Documentation 131 Material Topic Boundaries 132 GRI Content Index 143 The U.N. Global Compact 144 Hong Kong Stock Exchange Environmental, Social and Governance (ESG) Reporting Guide Content Index 1.0 EXECUTIVE LETTERS 4 A Message from Yang Yuanqing, Our Chairman and Chief Executive Officer 6 A Message from John Cerretani, Our Chief Corporate Responsibility Officer A MESSAGE FROM YANG YUANQING, OUR CHAIRMAN AND CHIEF EXECUTIVE OFFICER EXECUTIVE INTEGRATING PRACTICING PRODUCT MANUFACTURING PEOPLE PLANET CONSOLIDATED APPENDIX LETTERS SUSTAINABILITY ETHICAL RESPONSIBILITY AND SUPPLY METRICS, BUSINESS CHAIN OBJECTIVES OPERATIONS AND TARGETS At Lenovo, our nearly 60,000 employees and reduces the overall package size for live and work all over the world. They are select notebook products, resulting in a traveling to and doing business in more than 6.7 percent efficiency improvement in 180 markets for customers that are as diverse transportation CO2 emissions. and global as we are. • Lenovo prioritizes using environmentally This is why protecting our planet and actively preferable materials whenever possible, searching for new ways to reduce Lenovo’s releasing a much more expansive list of impact and contribute to global change products made from closed-loop post- for good continues to be among our top consumer recycled content (CL PCR). We started using this material which is priorities. sourced from used IT and electronics equipment in two products in 2017, and As a global technology leader, we have a in FY 2018/19 we expanded this program critical role and responsibility in the world to 21 additional products. Since this today and a belief, in line with the World program began in 2017, we have used Economic Forum’s objectives, that in our over 2500 metric tons of closed loop shared digital future no one should be left materials that may have otherwise been behind. We have a responsibility to operate landfilled. a globally sustainable business. This not only extends to the products we make and For these efforts, Lenovo was recognized how we operate, but also to the people among FORTUNE’s Most Admired Companies behind our technology and those in front and ranked by Thomson Reuters as one of using it. Without healthy, happy lives for our the Top 100 Global Tech Leaders. Even more, employees and customers everywhere, what we were listed on the Corporate Knights 2018 we do would be in vain. 100 Most Sustainable Corporations in the World and received an AA rating on the 2018 That is why we: Hang Seng Corporate Sustainability Index. • Announced our first-ever global Diversity I am pleased to share Lenovo’s progress and Inclusion report. Being able to in these efforts and more in this year’s annual Sustainability Report. As you will see stretch and adapt to the values, policies, shortly, many break-through efforts were and culture of the countries where we realized, and the continued year-over-year do business and to understand the once- improvement of long-standing initiatives are in-a-lifetime opportunity technology now driving incredible results. presents to us, is critical in creating a greater and more inclusive society for us As I look ahead to the next decade for all. Lenovo it will be our success in each of these areas that truly differentiates us a • Equally, we need to not only inspire global citizen, committed to the well-being future generations about technology of our planet and the care-taking of future but also give them access to education generations. Our mission is to deliver smarter so they can thrive in a digital world — technology for all so that we can play our something we do through our newly part in building an inclusive, trustworthy and launched Lenovo Foundation. Our first sustainable digital society — for everyone, global foundation launched in October everywhere. 2018 and already has had a total, global charitable impact of $14M USD. Thank you for taking part in these efforts, and I look forward to accomplishing even Just as important is Lenovo’s focus more together as we grow our sustainability on improving how we create, how we efforts. do business, and where we place our investments in driving future growth — growth that is sustainable not only from a business perspective but also environmentally. • We are proud to provide innovative Yang Yuanqing packaging solutions using biodegradable Chairman and Chief Executive Officer materials made from bamboo and Lenovo sugar cane, packaging that is lighter 2018/19 Lenovo Sustainability Report 5 A MESSAGE FROM JOHN CERRETANI, OUR CHIEF CORPORATE RESPONSIBILITY OFFICER EXECUTIVE INTEGRATING PRACTICING PRODUCT MANUFACTURING PEOPLE PLANET CONSOLIDATED APPENDIX LETTERS SUSTAINABILITY ETHICAL RESPONSIBILITY AND SUPPLY METRICS, BUSINESS CHAIN OBJECTIVES OPERATIONS AND TARGETS As Lenovo’s Vice President, Deputy General and helping to transform cancer research Counsel and Chief Corporate Responsibility Officer, through the use of augmented reality I am pleased to share this update on Lenovo’s (AR) and artificial intelligence (AI). We’ve progress in environmental and social responsibility developed a pilot project using an AR head performance. Our sustainability strategy is built mounted display and AR glasses to help on a system of core beliefs, which help us make doctors identify melanoma and help doctors a significant impact in the communities where we differentiate between diseased and disease- live and work. free tissue using Simultaneous Localization and Mapping (SLAM) technology. In Peru, As we are in the thirteenth year of Lenovo’s the non-profit Feelsgood is using the Lenovo annual Sustainability Report, we work to meet Mirage Solo with Daydream Virtual Reality the needs of our stakeholders through our headset to help cancer patients experience sustainability and corporate social initiatives. Our the world and lessen their stress and anxiety. annual Sustainability Report provides an update on progress over the past year, a transparent • Innovation in packaging design. Innovation overview of current programs, and describes doesn’t stop with the design of our products, contributions to our mission to deliver smarter we’re also changing the way we design our technology for all. packaging and are eliminating one-time- use plastic tape from the bottom of our Some examples of these accomplishments include: ThinkPad packaging. As a result, we have already avoided the use of over 3 kilometers • Achieving a 92 percent reduction in of tape and 9 tons of plastic film and greenhouse gas emissions relative to anticipate these savings increasing as we roll FY 2009/10. Lenovo exceeded our goal to this innovation out to more products and reduce our global Scope 1 and 2 greenhouse facilities. gas emissions by 40 percent by 2020 (versus a FY 2009/10 baseline). Not only did we • Reaffirming our commitment to creating meet our target one year early, but we a safe and healthy work environment. exceeded the goal and achieved a 92 percent Safety and health is a fundamental right of reduction globally in FY 2018/19. In addition, everyone at Lenovo. During FY 2018/19 we we carbon balanced 100 percent of our delivered health and safety programs and Scope 1 and 2 emissions in China. This was process excellence throughout our global accomplished via our three-tiered strategy of manufacturing facilities. Numerous local energy efficiency projects, installation of solar governments in China recognized Lenovo power, and the purchase of renewable energy manufacturing sites in Chengdu, Shanghai, commodities. Our overall achievements in Shenzhen, and other locations for our this area were recognized by CDP, formerly dedication to safety. In North Carolina the known as the Carbon Disclosure Project, Department of Labor awarded our Morrisville who awarded Lenovo the “2018 CDP and Whitsett sites with “Gold Awards” for China Influence Award on Climate Change Outstanding Health and Safety. Mitigation” in Beijing in March 2019. Through all of these efforts, Lenovo maintains • Supporting STEM education through the its commitment to strong corporate governance Lenovo Foundation. Lenovo demonstrated its as exemplified in the “2018 Platinum Award in commitment to STEM education, empowering Corporate Governance” and “Sustainability and diverse and under resourced populations, Social Responsibility Reporting Award” from while delivering ‘smarter technology for all’. the Hong Kong Institute of Certified Public The Lenovo Foundation’s campaign united Accountants. Our unwavering commitment to employees around the world in a global sustainability is clear, and is vital to delivering message to “Love on”, an anagram of the smarter technology for all. Through innovative Lenovo brand. The Foundation’s strategic product design and a strong commitment to giving, employee engagement, and disaster corporate citizenship, we will not only deliver response mechanisms represent the closely smarter technology, but will become smarter overlapping roles of corporate citizenship and ourselves in the process.