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0914PG01.indd 1 9/11/2017 2:25:49 PM 0914PG02.indd 2 9/8/2017 3:43:20 PM CONTENTS Noteworthy REGULAR FEATURES “We are not coping” 8 cover story Falling for Colorado here is but one notewor- Tthy story this week, and it is the power of nature. www.nhc.noaa.gov courtesy image 16 events By all accounts, Hurricane Irma is the kind of storm that Travel industry calendar occurs once a century; although, if you’ve been listening to climate change specialists, it is also the kind of storm that may now occur more often as a result of global warming. But while there needs to be – and certainly will be – a 16 fams discussion dissecting the reasons for Irma’s fury and destruc- Upcoming educational trips for the trade tiveness and the things done well and things done not so well, now is not the time for that discussion. No, right now, it’s time to offer help… help for the people in Barbuda; help for the people in St. Maarten/St. Martin; help for the people in the British Virgin Islands; help for the DESTINATIONS & FEATURES people in the US Virgin Islands; and help for those in any other destination in the Caribbean – and let’s not forget Mexico, which experienced a massive earthquake and a 12 rooms hurricane all in the same week – who need assistance. What’s new on the hotel scene [For updates from the Caribbean Tourism Organization (CTO), go to www.onecaribbean.org/cto-storm-watch-centre] 12 touring And, while we live in a world in which social media Tour operator news demands an instant response and immediate gratification of any and every request, it would be wise to be mindful of the 13 mexico & latin america fact that for the islands that have been devastated by Irma, Check out the latest developments the rebuilding efforts will take years – there is no quick fix, no matter how many tweets you tweet. 17 western canada For me, one of the images that I keep seeing is a woman about All the news from the West to be evacuated to Antigua from Barbuda. You can see the rubble in the background, as she looks straight into the camera and says: “We’re not coping. Ask anybody. We’re not coping.” DEPARTMENTS I don’t know about you, but if I found my home and my neighbours’ homes in rubble, I don’t think I’d be coping either. So everyone, let’s say a prayer for all of those who are 17 careers suffering and then let’s find some way to help them. professional services —Bob Mowat, Executive Editor, Baxter Travel Media business opportunities cover photo GREG COATES HOME OF CANADA’S MOST TRUSTED TRAVEL INDUSTRY NEWS Canadian Travel Press Agents’ Choice Awards Baxter Travel Media delivers the news and Travel Courier ClearingCalendar.ca information industry professionals rely on. Press Today Responsible Travel & Tourism Forum Subscribe today. We’re mobile friendly. TravelPress.com Baxter Student Ambassador Program TravelBestJobs.com Canadian Tourism Resource Guide travelpress.com/subscribe PersonnelGuide.ca Travel Webcast [email protected] TravelBlast september 14, 2017 | travelcourier.ca 3 0914PG03.indd 3 9/11/2017 2:57:20 PM THAILAND BOOSTING CANADIAN PRESENCE New Canadian office set to open this fall ian stalker Tourism authorities promoting the “Land of Smiles” believe they have every reason to be smiling about Thailand’s tourism prospects in this country. Thailand hosted more than 200,000 Canadians last year, and authorities note that the Tourism Authority of Thailand is preparing to open its first actual Canadian office this fall that will be staffed by several people. The tourism Sue Fraser-Kuipers of Smiling Albino, Daniel Fraser and Tida Harnpanpongse authority has long had Canadian rep- resentation, but current representative Kayla Shubert works The festival was hosted by Daniel Fraser, a Calgarian who’s from home, as did her predecessor. Shubert is currently the lived in Bangkok for 17 years, runs Bangkok-based Southeast Asia tourism authority’s only full-time Canadian staffer. tour operator Smiling Albino, and is also a TV host in Thailand. Thailand will be bucking a trend at a time when many “Most Canadians don’t know much about Thailand,” he said, touris boards closed Canadian offices. attributing the limited knowledge to what he says has been Tida Harnpanpongse of the tourism authority’s New York limited tourism authority marketing in Canada in the past. office says the upcoming Toronto office will be a clear plus, His long involvement in Thailand’s tourist trade leads him serving as a “gateway” to Thailand. to believe most tourists tend to visit a handful of Thai loca- “It’s really going to open the door for more promotions tions while vacationing in the country, bypassing the likes of and marketing,” she told Travel Courier during Saturday’s small villages that he says they would likely find fascinating. Destination Thailand festival in downtown Toronto. Fraser adds that the “99% of the real Thailand hasn’t been “The fact we’re opening it shows we see the potential [for explored” by foreign tourists. growth in the Canadian market].” continued on page 6 TRAVEL Vol.52 No.35 www.travelcourier.ca ® COURIER BaxterTravelMedia baxter-travel-media CdnTravelPress BaxterTM FOUNDER EDITOR-IN-CHIEF PRESIDENT EXECUTIVE V.P. OPERATIONS W.H. Baxter, 1919-2004 Edith Baxter, [email protected] David McClung, [email protected] Wendy McClung, [email protected] Bob Mowat, Executive Editor [email protected] SALES & MARKETING: Florida – North: Gillian Harper [email protected] Greg D. Coates, Assistant Editor [email protected] Earl Lince, Director of International Marketing [email protected] Hawaii: Laurie Doerschlen [email protected] Mike Dunbar, Quebec Editor [email protected] Rodney Tugwell, Sales Manager [email protected] Central & South America: Lillian Martinez [email protected] Ted Davis, Western Editor [email protected] Mitchell McClung, Account Executive [email protected] Mexico: Paloma Martinez [email protected] Ian Stalker, Senior Writer [email protected] Luke Farr, Account Executive [email protected] Ann Ruppenstein, Assistant Editor [email protected] Daniel McDonald, Classifi eds [email protected] PRODUCTION: Johnny Koo, Art Director [email protected] Emily McClung, Audience/Product Development Manager Western Canada: Terry Ohman [email protected] Wayne Labourn, Production Manager [email protected] [email protected] Alberta: Greg Ohman [email protected] Sharron Taylor, Adv. Material Coordinator [email protected] Ashley Rochefort, Marketing & Special Projects Manager Quebec & Atlantic Canada: Rodney Tugwell [email protected] Dragana Lekovic-Lucic, Senior Design Manager [email protected] USA: Earl Lince [email protected] Wayne McDonald, Michael Mouatt, Production Artists Dee Ristic, Circulation [email protected] Florida – South: Dino Torres [email protected] TRAVEL COURIER is published weekly by Baxter Travel Media at 310 Dupont St., Toronto, Ont., Canada M5R 1V9 Tel.: 416-968-7252, We acknowledge the support of Fax: 416-968-2377. Single price per copy $2.00 (plus applicable taxes). Subscription Rates: Canada - $60 per year(plus applicable the Government of Canada taxes). HST #R120906425): Foreign - $110 US per year. ISSN 1182-9699. Canadian Publications Mail Product Sales Agreement No. 40063078. Return undeliverable Canadian addresses to: Circulation Department, 310 Dupont Street, Toronto, Ontario, M5R 1V9 e-mail: [email protected]. PRINTED IN CANADA Copyright 2017. 4 travelcourier.ca | september 14, 2017 0914PG04-07.indd 4 9/11/2017 2:59:04 PM #1 for Cruise Vacations Cruise packages include: Airfare, round-trip pier transfers, cruise accommodations & meals Norwegian Escapescape NorwegianNorwegian GetawaGetawayy 7 night Eastern Caribbean Cruises 7 night Western & Eastern Caribbean Cruises Sailing from Miami Sailing from Miami (Flights into and out of Fort Lauderdale) (Flights into and out of Fort Lauderdale) Visit: Miami, St Thomas, Tortola, Nassau Western Caribbean - Visit: Miami, Roatan, Harvest Caye, Costa Maya, Cozumel Eastern Caribbean - Visit: Miami, St. Thomas, Tortola, Nassau Saturday • Admire Caribbean sunset vistas from the Sunday • Broadway style entertainment, casino, and departures from: quarter-mile oceanfront promenade departures from: designer boutiques at 678 Ocean Place Toronto • 26 delicious dining options, from Japanese Toronto • Kid-friendly activities including pirate-themed Montreal teppanyaki to Brazilian steakhouse Montreal splash pad and supervised kids club Quebec City • Aqua Park with multi-storey waterslides, Quebec City • Innovative promenade “The Waterfront” lined splash pads, and wading pool with bars and restaurants Ottawa Book your cruise vacation with Sunwing and enjoy: 9Roundtrip flights on Sunwing Airlines 9 Roundtrip pier transfers 9Cruise accommodations of your choice 93 meals a day 0914PG04-07.indd 5 9/11/2017 2:59:06 PM NEWS continued from page 4 Meanwhile, Thai Airways International, which had largely with- drawn from the North American market, is rebuilding a presence on this side of the Pacific, including the opening of a Toronto office last fall. The airline has hired airline industry veteran Jon Murray as a Toronto-based business development manager, and Murray says the carrier’s long-term goal is to restart North American service. Thai Airways International now has aircraft in its fleet that can reach this continent. Murray labelled Thailand an “easy destination” for travel agents to sell as it’s a “bucket-list” destination for many Canadians. → www.smilingalbino.com The Saint Lucia Tourism Authority and the Consulate General of Saint → www.na.tourismthailand.org tc Lucia held an industry luncheon Sept. 8 at the Jazz Bistro in Toronto featuring guest of honour, actor Joseph Marcell, formerly of Fresh Prince of Belair. The event was held in partnership with the 12th CaribbeanTales TRANSAT UPDATES ONTARIO International Film Festival, for which Marcell, a Saint Lucian by birth and AGENTS ON ITS OFFERINGS heritage, was in town for. Saint Lucia, which was spared the wrath of Hurricane Irma, is seeing increased visitor numbers and has a number of Transat is readying Ontario travel agents new properties, including a Ritz-Carlton and a new Sandals resort, on the to deal with clients who dread Jack way.