Mental Health and Wellbeing in North Lincolnshire

What you can do to look after yourself Where to get help

Directory of advice, help and support Issue 3 : November 2017 Free Welcome!

Mental Health 33 Local mental health organisations that provide health and treatment 3 Do I have a mental health 34 Mindfulness and Meditation difficulty? 34 National mental health websites 4 I think I need help. What can I do? and phone numbers 6 I am desperate! What should I do? 35 Offenders and Ex-offenders 7 Telephone Helpline Support 36 Pregnancy and After - Mental Health 9 Nobody’s listening! What can I do? 36 Relationships and Families 12 Talking things over 38 Retirement Age Plus 14 How can I look after my mental health? 39 Self-Harm 15 I am recovering! How do I keep 40 Self Help and Stress Management well? 40 Sexual Health Services 41 Specific Illnesses and Conditions 42 Transport Wellbeing 44 Veterans 45 Work, Volunteering, Training and Support Who can help me and where are they? 46 Young People 16 Abuse 18 Activity and Social Groups Appendices 20 Adult Learning 21 Alcohol and Drugs 23 Anxiety and Depression 49 Appendix 1 Care Homes 24 Benefits, Debts and Finance 51 Appendix 2 Dentists 26 Bereavement 52 Appendix 3 Doctors 27 Caring and Support 54 Appendix 4 Home Support Providers 28 Counselling and Talking Therapies 56 Appendix 5 Opticians 28 Dementia 57 Appendix 6 Pharmacies 29 Dementia – Information, Guidance and Standards 29 Eating Habits 30 End of Life Further Information 30 Gambling 31 Homeless Prevention Services and 59 I can’t find what I’m looking for Housing Support 59 Acknowledgements 33 LGBT

2 Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire Do I have a mental health difficulty?

Some of the problems that you or those around you may notice are:

• Low mood or feeling unhappy most of the time • Loss of enjoyment and interest in life • Feeling tired and lethargic • Inability to cope with things that used to be manageable • Difficulty concentrating and making decisions • Feeling listless and agitated • Loss of appetite or weight; or weight gain • Lack of sleep or too much sleep • Loss of libido • Thinking of death or suicide

Are any of these long lasting, showing We all have mental health. no sign of improvement or severe? Just like our bodies, our Everyone will feel low from time to time and minds can become unwell. everyone has something that they feel anxious about. It’s when these very normal emotional experiences have unhelpful effects on day to At times we can struggle and day life that they can be termed a common mental health problem. our mental health is not as Some of the problems people might want good as it should be. help and support with include:

• Depression and low mood Help is at hand . • Problems with anxiety (including social anxiety and generalised anxiety) • Obsessive Compulsive Disorder (OCD) This guide covers where • Post-Traumatic Stress Disorder (PTSD) • Specific phobia you can go and what help • Panic disorder and support there is in North • Stress Lincolnshire. Website: www.northlincs.gov.uk/people- health-and-care/health-and-healthy-lifestyle/ mental-health-and-emotional-well-being

Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire 3 I think I need help. What can I do?

Around 1 in 4 people will If you are aged 18 and over, you can access experience some kind of the RDaSH mental health services through their Single Point of Access (SPA) mental health difficulty Service on 01724 382015 or by contacting in their lifetime. Most your GP. You may also be referred by other health and social care professionals. commonly these are When SPA receives your referral you will be depression or some form of offered a mental health triage and assessment anxiety. to enable you to be directed to the most appropriate service to meet your needs. This may be provided by teams within the Trust. Mental Health affects us all. How If a psychological need is identified by the SPA team, you will be referred to the most we think and feel about ourselves appropriate service for you. and our lives impacts on our Improving Access to Psychological behaviour and how we cope in Therapies (IAPT) in North tough times. Lincolnshire. IAPT are team of Psychological Wellbeing Practitioners (PWPs) and Cognitive Behaviour Therapists (CBTs) who Realise you are not alone and you support people who are experiencing common mental health problems which are mostly can be helped! anxiety and depression disorders. Included in this are:

• Generalised anxiety disorders Rotherham, Doncaster & South Humber • Obsessive compulsive disorders NHS Foundation Trust (RDaSH) • Post-traumatic stress disorders Trust Headquarters, Woodfield House, • Panic disorders Tickhill Road Site, Balby, Doncaster, South Yorkshire, DN4 8QN You can either refer yourself to The Talking Shop, 19 Market Hill, Scunthorpe, Tele: 01724 Telephone: 01302 796000 (switchboard) 867297 or be referred by your GP. Email: [email protected] Twitter: @rdash_nhs Website: www.rdash.nhs.uk/about-us/ How do I access Adult Mental Health Services? RDaSH NHS Foundation Trust In North Lincolnshire, the Trust provides a range of The Single Point of Access Service specialist mental health services for children, provides a first point of contact for all people young people and adults as well as health aged 18 and over who have been referred services for adults with a Learning Disability. to adult and older people’s mental health They have 2 acute inpatients wards based at services in North Lincolnshire. Great Oaks as well as community services.

4 Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire People can be referred by their GP or they can The service also provides an Out-of-Hours refer themselves by telephoning the number Service across Scunthorpe, Doncaster & below. At times of mental health crisis, the Rotherham 7 days a week for young people up service works closely with the intensive to the age of 18 years who have attended A&E home treatment and early discharge team. with mental health issues. This may be in the Telephone: 01724 382015 (including crisis form of telephone consultation or face to face referrals) You will be signposted to the most assessment. For young people aged 16 years - appropriate service depending upon your level 18 years this will be undertaken by the Local of need. This may include the out of hours GP, Adult Mental Health Service, under certain a voluntary organisation or the Access/Crisis circumstances a joint consultation/assessment Team. with a member of the CAMHS team may be undertaken.

What about services for people aged The Community Eating Disorder Service is also based within CAMHS and offers support under 18? to children and young people experiencing moderate to severe eating disorders. For children and young people there is a separate service. This is called CAMHS (Child and Adolescent Mental Health Services) and is an NHS service. In line with Adult Community Mental Health FIM (Future-In-Mind) the service provides Services consultation to Children Services, School Mental Health Champions, Youth Offending This is a recovery based community mental Service, GP’s (General Practitioners) health service for people who have enduring Educational Services and other partner mental health problems. agencies. The service also undertakes Mental Health Assessment and Therapeutic The service is provided in partnership with Interventions for children and young people North Lincolnshire Council and in conjunction up to the age of 18 years and where required with other mental health services. The will support young people who are accessing service works closely with service users and therapy to transit into Adult Mental Health carers, their families, primary care services, Services. Self-referrals can be made to the and other local statutory and non-statutory service by young people aged 13 years - 18 agencies and is delivered by multi-disciplinary years, however self-referrals are not taken for teams who are based at 344 Ashby Road. Eating Disorders or Diagnostics e.g. ADHD & Telephone: 01724 275959. ASD.

Referral for this service is via your GP Home Treatment Service or by self-referral through the North Lincolnshire CAMHS on 01724 408460 Assertive Outreach RDaSH Children and Adolescent For people with severe and enduring mental Mental Health Services (CAMHS) are health problems. based at St Nicholas House, Shelford Street, Telephone: 01724 382000 Scunthorpe, DN15 6NU and can be contacted from 9am until 5pm, Monday to Friday. Intensive Community Therapies For service users with a diagnosis of severe Tel: 01724 408460 depression or personality disorders where there is the telephone number 01724 275959 and includes Recovery Team.

Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire 5 I am desperate. What should I do?

Do something not nothing. Samaritans Scunthorpe Branch Lindum Street, Scunthorpe, DN15 6QU If you have these feelings Telephone: 01724 860000 or Free national helpline: 116123 it is better to do something Text: 07725 909090 now and stop things getting Email: [email protected] National website: www.samaritans.org worse. Samaritans is a totally confidential service which provides 24/7 emotional support for If you are considering people suffering with feelings of despair and distress including those feelings which may suicide speak to someone lead to suicide. and get help now. If you want someone to talk to you can call the Samaritans about anything that’s troubling It is important to speak to you. The Samaritans can be contacted on their local or national help line numbers which are someone. available around the clock (24/7), or call in to the branch detailed above to meet with a Samaritan Listener (opening hours vary Can you speak to someone you please call first to check). Support can also be trust, such as someone in your offered by email and text if that’s preferred. family, friend, carer or key worker? Papyrus – prevention of young suicide

If you have felt like this before has HOPELineUK: 0800 068 41 41 there been anything that helps? Text: 07786 209697 Website: www.papyrus-uk.org

If you receive services what does HOPELineUK is a confidential support and your care plan say you should do advice service for young people under the age when you feel like this? of 35 who may be having thoughts of suicide and for anyone worried about a young person.

There are people who can help Papyrus also helps others to prevent young you. You are only one phone call suicide through training; and campaigns to away from help! The Samaritans change national policy. and Papyrus have 24 hour helplines.

Alternatively, you can always contact your GP or call 111.

6 Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire Telephone Helpline Support

Rotherham, Doncaster & South Humber NHS Foundation Trust (RDaSH)

If you, or someone you know has concerns about their immediate health and you or they are already registered with one of RDaSH services then please use the following contact methods to get the help needed:

During office hours

• Phone your GP • Phone your care coordinator/lead professional or other mental health worker • Phone Mental Health Access Team/Single Point of Contact – 01724 382015

Outside of office hours

These telephone helplines North Lincolnshire – 01724 382015 offer immediate help and You will be signposted to the most appropriate support to somebody service depending on your level of need. This may include your out of hours GP, a voluntary who needs a listening ear organisation or the Access/Crisis Team or practical advice about Website: www.rdash.nhs.uk/services/our- where to go next for help. services/adult-mental-health-services/what- to-do-in-an-emergency-amhs

Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire 7 Child Adolescent Mental Health Service National Helplines (CAMHS) Out of Hour’s Team RDaSH NHS Foundation Trust CALM Campaign against Living Miserably

If you, or someone you know has concerns Telephone: 0800 58 58 58 about their immediate health there is also a CAMHS Out of Hours Team. This helpline is for men who are down or have hit a wall for any reason. Open from You can contact the CAMHS Duty Team or your 5pm-midnight every day of the year, calls are Care Coordinator (if you are already seeing confidential, anonymous and taken by trained someone in CAMHS). and skilled helpline workers who provide Telephone: 01724 408460 (9am - 5pm) support, information and signposting.

Out of Hours is after 5pm and at weekends access to support is at your local Accident and SANE Emergency department. 1st Floor Cityside House, 40 Adler Street, London E1 1EE If you are aged 16 years and over you can also contact the North Lincolnshire Access Team. Telephone: 0300 304 7000 Telephone: 01724 382015 Website: www.sane.org.uk

A mental health charity providing information, 111 resources and emotional support. The out-of-hours helpline is available from For non-emergency advice on how to deal with 6pm to 11pm. a health related situation use the national 111 service.

999

If someone is at risk or harming themselves or somebody else the safest response is to dial 999 and ask for an ambulance or the police, as appropriate.

A&E

If you have exhausted all other sources of help your nearest A&E department will be able to assess your needs and contact mental health services to arrange an assessment or hospitalisation if necessary.

8 Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire Nobody’s listening. What can I do?

Have you tried talking to Information on the types of Advocacy offered can be found via their website and includes friends, family, carers, or key details about General Advocacy, Care Act Advocacy, and Advocates for people in secure workers? Mental Health Units. Further details about Independent Mental Capacity Advocacy and Independent Mental Health Advocacy is Talking things through with detailed below. someone who knows you well can help in trying to find a way Independent Mental Health Advocacy forward. (IMHA)

An IMHA (Independent Mental Health Sometimes though, you may still Advocate) is a specialist mental health need advice from an organisation advocate. The Service is 100% free and that can help you by providing confidential and independent. information and support on what You qualify for an IMHA if you are: you can do next, based on their • Detained under the Mental Health Act for expertise. assessment and treatment. (This does not include people detained on emergency Do you want to be heard? – An short term sections, or detained in a place of safety). advocate could help you have • A Conditionally Discharged restricted your say. patient. • On a Supervised Community Treatment Order or Guardianship Order. • An informal/voluntary patient who is Cloverleaf Advocacy – North Lincolnshire discussing the possibility of serious Ashby Clinic, Collum Lane, Scunthorpe, treatment for ‘mental disorder’ or ECT (if DN16 2SZ they are under 18 years of age).

Telephone: 01724 854952 Referrals can be made between 9am – 5pm Email: [email protected] Monday to Friday, by calling 01724 854952 Website: www.cloverleaf-advocacy.co.uk IMHAs must respond to requests to visit an Cloverleaf Advocacy Ltd deliver Advocacy eligible person if the request comes from the services in North Lincolnshire. Advocates person themselves, their nearest relative, the work with you as an equal partner to help you responsible clinician or an approved mental express your views, secure your rights and get health professional, but anyone can request the help you need. support on behalf of a patient with their agreement.

Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire 9 What can an IMHA do? What can an IMCA do?

An IMHA can work alongside you and: • Support the person who lacks capacity and represent their views and interests to the • Helps you obtain and understand decision maker (e.g. the doctor or social information about Mental Health worker). legislation, any conditions and restrictions • Obtain and evaluate information about the on you, and your rights. decision to be made. • Help you to get information about and • As far as possible, ascertain the person’s understand medical treatment (e.g. feelings, wishes, beliefs and values. medication, therapies). • Ascertain if there are alternative courses • Support you to take part in care planning. of action. • Support you to apply to, prepare for and • Obtain a further medical opinion if attend Hospital Managers Hearings and necessary. Mental Health Review Tribunals and to understand the decisions that are made. • Discuss aftercare and access support and Independent Complaints Advocacy services. (ICA)

If you are considering making a complaint Independent Mental Capacity about a service which is delivered through the Advocacy (IMCA) NHS, an advocate can also give you options and can work with you through the procedure. An IMCA must be involved if the person is deemed to lack capacity to make their own Free Self Help Information Packs are provided decision if: for those who want to make a complaint themselves or an experienced advocate can • The person has neither family members nor help complainants through the process. friends whom it is appropriate to consult on their behalf AND A referral form is also available online • The decision to be made is about serious www.healthwatchnorthlincolnshire.co.uk/ medical treatment provided by the NHS help-nhs-complaints • OR It is proposed that the person be moved into residential or nursing care for more than 8 weeks, or hospital for more than 28 days. • An IMCA may also be involved if there are safeguarding issues (regardless of the involvement of friends or family members) or in relation to care reviews.

Referrals can be made by a health or social care professional between 9am – 5pm Monday to Friday, by calling 01724 854952

10 Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire Healthwatch North Lincolnshire

Write to us at: Freepost HWNL This is all that is needed on the envelope - no further address details are required by the Post Office to deliver post to us using the Freepost Service.

Telephone: 01724 844986 Email: enquiries@ healthwatchnorthlincolnshire.co.uk Website: www.healthwatchnorthlincolnshire. co.uk Twitter: @HealthwatchNL

Healthwatch North Lincolnshire gives citizens and communities a stronger voice to influence and challenge how health and social care services are provided locally.

We seek views from all sections of the community, working with a range of partner organisations so we can have maximum reach across the diversity of the local community.

With your support Healthwatch North Lincolnshire can make a difference to the quality of local services.

You can be involved in a number of ways:

• Tell us about your experiences of local health and social care services, both good and not so good. • Sign up to receive our monthly newsletters as well as any relevant surveys and updates. • Become a Healthwatch volunteer.

Information Service

We also provide an Information Service which can help locate the right service or support groups for you.

If you can’t find the information you are looking for, contact us by phone, email or via our website.

Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire 11 Talking Things Over

Are you ready to talk to The types of therapy somebody? The term ‘talking therapy’ covers all the psychological therapies that involve a person talking to a therapist about their problems. Talking therapy is for anyone who’s going through a bad time Although there are lots of different types of talking therapy, they all have a similar aim: or has emotional problems they to help you feel better. Some people say that can’t sort out on their own. talking therapies don’t make their problems go away, but they find it easier to cope with Talking therapies can help all them and feel happier. sorts of people in lots of different For some problems and conditions, one type situations. You may also hear of talking therapy may be better than another. Different talking therapies also suit different them referred to as talking people. treatments or psychological therapies. Your GP or mental health worker can help you decide which one would be best for you.

Why talking therapy may help A brief explanation of various talking Sometimes it’s easier to talk to a stranger treatments and how they can help: than to relatives or friends. During talking therapy, a trained counsellor or therapist Counselling listens to you and helps you find your own answers to problems, without judging you. Probably the best-known talking therapy and the one most likely to be available on the NHS The therapist will give you time to talk, at your GP surgery. cry, shout or just think. It’s an opportunity to look at your problems in a different way Counselling on the NHS usually consists of 6 with someone who will respect you and your to 12 sessions, each an hour long. You talk in opinions. Usually, you’ll talk one-to-one with confidence to a counsellor, who helps you to the therapist. Sometimes talking treatments think about your situation. are held in groups or couples, such as relationship counselling. Counselling is ideal for people who are basically healthy, but need help coping with Talking therapies can help if you have: a current crisis, such as: anger, relationship issues, bereavement, redundancy, infertility, Depression, anxiety, an eating disorder, a or the onset of serious illness. phobia, or an addiction. They’re also often used if you’ve been diagnosed with a serious mental health condition, such as schizophrenia or bipolar disorder.

12 Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire Cognitive Behavioural Therapy (CBT) Family therapists deal with lots of different issues, including: child and adolescent The aim of CBT is to help you think more behavioural problems; mental health positively about life and free yourself from conditions; illness and disability in the family; unhelpful patterns of behaviour. separation, divorce and step-family life; domestic violence; drug or alcohol addiction. Available on the NHS, you set goals with your therapist and may carry out tasks between Couples Therapy sessions. A course typically involves around 6 (Also known as Relationship counselling) to 15 sessions, which last about an hour each. Can help when a relationship is in crisis (after Like counselling, CBT deals with current an affair, for example). Both partners talk situations more than events in your past or in confidence to a counsellor or therapist childhood. CBT has been shown to work for a to explore what has gone wrong in the variety of mental health problems, including relationship and how to change things for the depression, anxiety, panic attacks, phobias, better. It can help couples learn more about obsessive compulsive disorder (OCD) and some each other’s needs and communicate better. eating disorders, especially bulimia. Ideally, both partners should attend the There are also self-help books and computer weekly hour-long sessions, but they can still courses which use the concepts of CBT to help if just one person attends. help you overcome common problems like depression. Group Therapy

Psychotherapy In group therapy, up to around 12 people meet, together with a therapist. It’s a useful This involves talking more about how your past way for people who share a common problem influences what happens in the present and to get support and advice from each other. It the choices you make. It tends to last longer can help you realise you’re not alone in your than CBT and counselling. Sessions are an hour experiences, which is beneficial in itself. long and can continue for a year or more. Some people prefer to be part of a group or There are different types of psychotherapy, find that it suits them better than individual but they all aim to help you understand more therapy. about yourself, improve your relationships and get more out of life. Psychotherapy can be especially useful for people with long-term or Information in this section was sourced recurring problems to find the cause of their from: www.nhs.uk/Conditions/stress-anxiety- difficulties. depression/Pages/benefits-of-talking-therapy. aspx Family Therapy

You may be offered family therapy if the whole family is in difficulty. This may be because one member of the family has a serious problem that’s affecting the rest of the family.

Sessions can last from 45 minutes to an hour- and-a-half, and usually take place several weeks apart.

Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire 13 How can I look after my mental health?

The Mental Health Foundation from whatever’s going on inside your own head. They can help keep you active, keep stresses that it is important to you grounded and help you solve practical take care of yourself and get the problems. most from life.The Foundation recommends 10 practical ways to Take a Break A change of scene or a change of pace is good look after your mental health. for your mental health. It could be a five- minute pause from cleaning your kitchen, a See below and www.mentalhealth.org half-hour lunch break at work or a weekend for more information. exploring somewhere new.

Talk about your feelings Do something you’re good at Talking about your feelings can help you stay What do you love doing? What activities can in good mental health and deal with times you lose yourself in? What did you love doing when you feel troubled. in the past?

Keep Active Accept who you are Experts believe exercise releases chemicals in We’re all different. It’s much healthier to your brain that make you feel good. Regular accept that you’re unique than to wish you exercise can boost your self-esteem and help were more like someone else. you concentrate, sleep, look and feel better. Care for others Eat Well Helping others, for example by volunteering, Your brain needs a range of nutrients in order can help improve our wellbeing. to stay healthy and function well, just like the other organs in your body. A diet that’s good for your physical health is also good for your Ask for Help mental health. See www.nhs.uk/change4life None of us are superhuman. We all sometimes get tired or overwhelmed by how we feel or when things don’t go to plan. If things are Drink Sensibly getting too much for you and you feel you We often drink alcohol to change our mood. can’t cope, ask for help. Some people drink to deal with fear or loneliness, but the effect is only temporary. Your family or friends may be able to offer When the drink wears off, you feel worse practical help or a listening ear. because of the way the alcohol has affected Local services are there to help you. your brain and the rest of your body. Drinking is not a good way to manage difficult feelings. This Directory will help you find self-help and support groups, local services and Keep in touch organisations which can help you make new Strong family ties and supportive friends can contacts, share information and learn new help you deal with the stresses of life. Friends techniques for coping. and family can make you feel included and cared for. They can offer different views

14 Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire I am recovering. How do I keep well?

Recovery is about building a Websites that have very useful meaningful and satisfying life, information on well-being: as defined by the individual, and rediscovering a sense of personal Action for Happiness – national campaign to improve well-being (including 10 keys to identity separate to their illness. happier living) www.actionforhappiness.org Recovery is about small steps and positive outcomes to enrich Five ways to well-being – Connect, Be active, Take notice, Learn, Give life and build confidence. www.nhs.uk/livewell/emotionalhealth Hope is central to recovery which can be enhanced by each person Top Tips for Good Mental Health having the opportunity to take control over their lives. ­­Don’t be perfect ­­You can’t be all things to all people People are encouraged and ­­It is OK to leave some things undone supported to self-manage their ­­Don’t spread yourself too thinly illness. ­­Learn to say ‘no’ ­­Make time for yourself and your Recovery is best achieved support network ­­Regularly switch off and do nothing through social inclusion rather ­­Everyone is boring, inelegant and than isolation. unattractive sometimes ­­Don’t feel guilty and beat yourself up Recovery is supported by: ­­Treat yourself as you would a best 99 Good relationships friend, don’t be your own worst 99 Personal growth enemy 99 Environment 99 Being believed in 99 Being listened to 99 Understanding past experiences

Sourced from:

Humber Recovery & Wellbeing College Telephone: 01482 389124 Website: www.humber.nhs.uk/about-our-trust/ recovery-college.htm

Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire 15 Who can help me with my general wellbeing?

Abuse

What is abuse?

There are many different types of abuse and they all result in behaviour towards a person that deliberately or intentionally cause harm.

It is a violation of an individual’s human and civil rights and in the worst cases can result in death.

Victims may suffer severe neglect, injury, distress and/or depression and people without capacity, such as those people with severe dementia, are particularly vulnerable.

The ten types of abuse are:

• Discriminatory In each section we have • Psychological listed local organisations • Financial or material • Organisational first followed by national • Neglect and acts of omission • Physical organisations. • Sexual • Domestic • Modern Slavery If you can’t find what you are • Self-Neglect looking for or need further information, please contact the Information Service at Healthwatch North Lincolnshire on:

Telephone: 01724 844986 or email: enquiries@ healthwatchnorthlincolnshire.co.uk

16 Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire Who do I report safeguarding The three core duties of the Board are to: concerns to? • Publish an annual strategic report • Publish an annual report What should I do if I’m concerned • Conduct any safeguarding adult reviews about an adult?

If you think a vulnerable adult is in danger, What should I do if I am concerned at risk, is being mistreated or you have about a child? concerns about them, you should contact the safeguarding adults’ team or the police as Everyone is responsible for helping to keep soon as possible. children safe. When anyone becomes aware that a child might be at risk of suffering from North Lincolnshire Council Adult abuse or neglect, they have a duty to do Protection Team something about it. Church Square House, Scunthorpe It is important to act as quickly as possible if Telephone: 01724 297000 you think a child is being harmed. Email: [email protected]. uk North Lincolnshire Local Safeguarding Children’s Board North Lincolnshire Safeguarding Adults Board Telephone: 01724 297240 Hewson House, Station Road, Brigg, Email: [email protected] North Lincolnshire, DN20 8XJ If you are concerned about a child/young Telephone: 01724 297000 person or think they may be at risk of harm, Email: SafeguardingAdultsBoard@northlincs. abuse or neglect you need to telephone Local gov.uk Children’s Safeguarding Board Website: www.northlincs.gov.uk/ people-health-and-care/information-for- During office hours (Monday to Friday 9am - professionals/safeguarding/safeguarding- 5pm) 01724 296500 adults-board/ Outside normal office hours the telephone The aim of the North Lincolnshire number is 01724 296555 Safeguarding Adults Board is to ensure effective coordination of services to safeguard Useful information such as ‘Prevent’ (stopping and promote the welfare of local adults who young people being groomed into extremism) may be at risk of abuse and harm within North can be accessed via www.northlincslscb. Lincolnshire. co.uk/

The Board aims to promote awareness and If you think a child might be in understanding of abuse and neglect among danger service users, carers, professionals, care providers and the wider community and If a child is suffering abuse and requires works to generate community interest and urgent attention because of immediate engagement to ensure that Safeguarding is danger, call the Police “Everyone’s Business”. Telephone: 999

Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire 17 Further Guidance A confidential helpline for any man experiencing domestic violence and abuse Guidance on Safeguarding children can be from a partner (or ex-partner). Their focus found on the North Lincolnshire Safeguarding is to increase the safety of men experiencing Children Board website: www.northlincslscb. domestic violence (and the safety of their co.uk/ children) and help them reduce the risk. They can also help concerned friends and family. Who else may need to be Men’s Advice Line is open Monday-Friday 9am-5pm. informed? Call the advice line on freephone 0808 801 Police (emergency) 0327. Calls will not appear on BT landline Telephone: 999 phone bills. A voicemail service is available.

Police (non-emergency) Telephone: 101 Activity and Social Clubs

Care Quality Commission (CQC) Telephone: 03000 616161 Keeping active and taking part in new interests can be good for your mental health. Here are some local options available. The Blue Door Laneham Street, Scunthorpe, DN15 North Lincolnshire Council Wellbeing 6LJ Hubs Freephone: 0800 197 4787 Activities in the hubs and local community will Email: [email protected] vary and may include: Website: www.thebluedoor.org/ • Support to access employment and Blue Door support victims of domestic abuse meaningful activity and sexual violence across North Lincolnshire. • Activities and support for carers Blue Door offer outreach support, legal and • Over 75 wellbeing check practical advice drop ins, advocacy and coun- • Activities such as craft, reminiscence, selling from their offices in Scunthorpe Town healthy eating, chair based exercise, Centre. Blue Door are open Monday to Friday tabletop games, kurling, archery and 9am to 5pm (excluding Bank holidays), but are discussion of current affairs happy to arrange evening appointments on • Targeted workshops on issues such as request. dementia, nutrition, home and personal safety • Access to services including bathing, National Organisations podiatry and other health topics • Volunteering opportunities Men’s Advice Line • Information and signposting to other services Telephone: 0808 801 0327 Email: [email protected] Website: www.mensadviceline.org.uk

18 Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire Contact details for North Lincolnshire NLC Adult Information Service (AIS) Community Wellbeing Hubs Hewson House, PO Box 35, Station Road, Brigg, DN20 8XJ

Scunthorpe Community Wellbeing Hub Telephone: 01724 296607 Alvingham Road, Scunthorpe, DN16 2DP Email: [email protected] A newsletter is available via online sign up at Telephone: 01724 277906 www.northlincs.gov.uk/people-health-and- care/services-to-adults/getting-in-touch/ Barton Community Wellbeing Hub adult-information-service Tofts Road, Barton upon Humber, DN18 5NF The Adult Information Service (AIS) provides free, impartial information, guidance on social Telephone: 01652 634554 care services, activities, local groups and what’s on for adults across North Lincolnshire. Brigg Community Wellbeing Hub There is also a link through to Connect to Horstead Avenue, Brigg, DN20 8PX Support, through which information about groups and activities can be accessed. Telephone: 01652 653384

Broughton Community Wellbeing Hub North Lincolnshire Council Libraries Brigg Road, Broughton, DN20 0JW Please see Council website for contact details of your nearest library Telephone: 01652 653384 Website: www.northlincs.gov.uk/schools- Crowle Community Wellbeing Hub libraries-learning/libraries Market Place, Crowle, DN17 4LA Libraries throughout North Lincolnshire host a Telephone: 01724 277906 range of activities, including ‘Knit and Natter’ Groups. Knitting groups offer improved health Epworth Community Wellbeing and and wellbeing and a lively group of new friends for all ages and abilities. Youth Hub High Street, Epworth, DN9 1EP Did you know knitting has therapeutic qualities similar to meditation? Research Telephone: 01724 297771 shows it can help prevent and manage stress and pain. No need to book, just drop in. De Lacy Community Wellbeing Hub Sir John Mason House, De Lacy Way, Libraries also have a wealth of information Winterton, DN15 9XS about other local activities and social groups. Details of your local library can be found on Telephone: 01652 634554 the Council website.

Central Community Centre Newschat 26 Lindum Street, Scunthorpe, North Lincolnshire, DN15 6QU Do you have something to say about the newspaper headlines? Would you enjoy talking Telephone: 01724 862639 about what is in the papers with other people? Newschat meets every Thursday at Central Library from 10.30am. No need to book.

Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire 19 Scunthorpe & Glanford Remedial Winterton Disabled Club Swimming Club Tel: 01724 733441 Telephone: Christine 01724 346410 or Fran Website: wintertondisclub.weebly.com on 01652 651034 Registered Charity set up in 1991, providing Scunthorpe PODS on Thursdays 6pm – 7pm leisure activities and support to people with physical disabilities residing in Winteron or Ancholme Leisure Centre, Brigg on Fridays in 15 surrounding villages. Activities include 6pm – 7pm fortnightly meetings, craft, assisted shopping fortnightly, weekly New Age Kurling, outings Non-swimmers welcome. Please telephone for and theatre trips. more information. North Lincolnshire Healthwalks The Islanders Partnership

Telephone: 07927 500424 Tel: 01724 297631 Email: [email protected] The Islanders is a day centre for adults with learning disabilities, facilitated by caring Walking for Health is a free scheme aimed at and experienced staff. Based in the Crowle encouraging people to take up walking as a Community Hall, The Islanders offers daytime way of improving physical health and mental care with plenty of activities for those well-being. attending. It is a series of free guided walks for all Activities and outings run from Crowle ages and abilities, aimed at anyone who has Community Centre on Mondays, Tuesdays, an interest in walking or wants to slowly Wednesdays and Fridays 9.30am – 3.30pm. introduce exercise into their daily routine as part of rehabilitation from illness.

Winterton Seniors Forum The walks range from 30 minutes to 2 hours. There are a number of weekly walks in all Telephone: Jim Harding 01724 357291 or areas of the North Lincolnshire. Chris Pick 01724 733372 Email: [email protected] Adult Learning An over 55’s Older Peoples Community Group formed to discuss local, regional and national issues as well as organising social events. Transport can be arranged for elderly and Adult Learning Service North disabled members. Lincolnshire

Meetings are held every second Thursday Telephone: 01724 862217 in the month in Winterton Trinity Methodist Email: [email protected] Chapel 1:30pm – 3:30pm with free Website: www.northlincs.gov.uk/schools- refreshments. libraries-learning/adult-education/adult- education-courses

20 Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire The adult learning service offers a variety of Alcohol and Drugs different courses, in venues all around North Lincolnshire.

Many of the courses will help you work Step Forward towards a qualification or enable you to learn 189-195 High Street, Scunthorpe, something new to help occupy your leisure DN15 6EA time. You can enrol in person, by phone, or via the online form. Telephone: 01724 857633 Website: www.changegrowlive.org/content/ step-forward

Options Recovery College (RDaSH) Step Forward is a non-judgmental, recovery- Sandfield House, 297 Ashby High Street, Scunthorpe, DN16 2RY (Until focused service which will work with people March 2018) using drugs or alcohol. Services offered include assessment advice, information, needle exchange, health, harm reduction Telephone: 01724 275959 advice and treatment and support. Email: [email protected]. net The opening times are: Monday to Friday: Website: www.rdash.nhs.uk/services/our- 9am to 5pm services/adult-mental-health-services/ options-recovery-college-north-lincolnshire Evening appointments are available until 7pm on Monday and Wednesday. A range of recovery-focussed educational courses and workshops are now available free of charge National Organisations The Courses are held at a range of venues. Phone for details of what is available or look Alcohol Concern on the RDaSH website for more information. Drinkline: 0300 123 1110 Weekdays 9am – 8pm, weekends 11am – 4pm Workers’ Educational Association (WEA) Website: www.alcoholconcern.org.uk Yorkshire & Humber A charity committed to reducing harm from Telephone: 0300 303 3464 (local rate) alcohol-related problems. Works throughout 0114 242 3609 England and Wales to help people understand Website: www.wea.org.uk/yh the dangers of drinking too much and to fight for varied and effective treatment services for The Workers’ Educational Association (WEA) is the people who need it. The Website contains the largest voluntary sector provider of adult a help and advice section, with Health education courses in the UK. factsheets and a directory of local services and a helpline. WEA offer a broad ranging curriculum and you do not need any previous knowledge or qualifications to join most of their courses.

Details of courses can be found on the website and you can enrol by phone or online.

Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire 21 Alcoholics Anonymous Further Help:

Helpline: 0800 9177 650 NHS Choices Website: www.alcoholics-anonymous.org.uk Website: www.nhs.uk/livewell/alcohol Alcoholics Anonymous is a fellowship of men and women who share their experience, Includes pages on Drinking and Alcohol on strength and hope with each other that they such topics as: may solve their common problem and help others to recover from alcoholism. The only Calories in alcohol; Binge Drinking; Alcohol requirement for membership is a desire to Units; Tips on cutting down; the risks of stop drinking. drinking too much; Caring for an alcoholic; personal case studies; and finding support There are no dues or fees for AA membership; services and groups. the organisation is self-supporting through contributions. Its “12-step” programme involves getting sober with the help of regular support groups. Advice for family, carers and children affected by alcohol and drugs The website provides details of local groups, currently at Scunthorpe and Brigg Empathy Shelford Street, Scunthorpe

Frank Telephone: 01724 488535 24 hour helpline 07592 395127 Telephone: 0300 123 6600 Email: [email protected] TEXT 82111 a question and FRANK will text Website: empathysupport.co.uk you back Website: www.talktofrank.com Support for families, friends, partners and carers of drug and alcohol users. Offers direct Friendly, confidential drugs advice. access, counselling, one to one, weekly group If you want to talk, you can call FRANK, 24 sessions, outreach, mediation and signposting. hours a day, 365 days a year. Online chat 2-6pm any day of the year. National Organisations Narcotics Anonymous Adfam Telephone: 0300 999 1212 10am to midnight 7 days per week Email: [email protected] Website: www.ukna.org Website: www.adfam.org.uk

The NA Helpline is often the first point of Adfam have a helpful website for carers. contact for people needing support and advice Find information, local support groups and about the nature of drug addiction. Anyone helpline’s for anyone affected by someone from the using addict, their friends and family else’s substance use. members through to drug workers and the press are welcome to call.

22 Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire Al-Anon Family Groups Anxiety and Depression Helpline: 0207 403 0888 10am - 10pm 7 days per week Alateen: 020 7593 2070 National Organisations Website: www.al-anonuk.org.uk Anxiety UK Provides support to anyone whose life is, or has been, affected by someone else’s Helpline: 08444 775 774 between 9am- drinking, regardless of whether that person is 5.30pm, Monday-Friday (except bank still drinking or not. holidays). Email: [email protected] Al-Anon is an international organisation Text: 07537416905 with over 800 support groups in the UK and Live Chat service is available between Republic of Ireland. Al-Anon is a fellowship 9am-5.30pm, Monday-Friday (except bank of relatives and friends of alcoholics who holidays). share their experience in order to solve their Website: www.anxietyuk.org.uk common problems. Alateen is part of Al-Anon and is for teenage relatives and friends of alcoholics. Anxiety is a type of fear usually associated with the thought of a threat or something going wrong in the future, but can also National Association for Children of arise from something happening right now. Alcoholics Depression is a common mental disorder that causes people to experience Telephone: 0800 358 3456 depressed mood, loss of interest or Email: [email protected] pleasure, feelings of guilt or low self- Website: www.nacoa.org.uk worth, disturbed sleep or appetite, low Provides information, advice and support for energy, and poor concentration. everyone affected by a parent’s drinking. Free confidential helpline, for all ages. There is no Source: https://www.mentalhealth.org.uk need to give your name and you can say as little or as much as you want. Your call won’t Works to relieve and support those living show up on a landline bill. with anxiety and anxiety based depression by providing information, support and understanding via phone, email and website.

Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire 23 Benefits, Debts and Finance find a way forward, whatever problem they face.

All of CAB services are free, confidential, Crosby Community Association independent and impartial. 105 – 107 Frodingham Road, Scunthorpe, DN15 7JT

Telephone: 01724 330022 Westcliff Drop-In Centre 12 The Precinct, Scunthorpe, DN17 Email: [email protected] 1PS Website: ccanorthlincs.co.uk Telephone: 01724 861565 CCA support people with FREE Advice and Email: [email protected] Guidance in areas of Welfare Benefits, Housing Website: westcliffdropin.co.uk issues and Debt. If you need advice on any of the following issues CCA could help: The Westcliff Drop-In Centre is a community- led organisation based in the Westcliff estate • Advocacy at appeals and Tribunals of Scunthorpe. • Benefit Checks • Benefit Reviews Westcliff DIC vision is to help create a • Completion of Forms thriving, united, joyful community filled • Council Tax Issues with inspiration; where residents have the • Debt Advice & Dealing with different stages opportunities and confidence to prosper and • Disability Rights live happy and healthy lives. • Housing Benefit • Pension Credit Open Mon – Thurs 9am till 4pm and Fridays • Tax Credits 9am till 3pm. • Utility Debt

Communities Advice Centre North Lincolnshire - Citizens Advice 115 Frodingham Road, Scunthorpe, Bureau DN15 7JT Main office is 12 Oswald Road, Scunthorpe, North Lincolnshire, DN15 Telephone: 01724 488 303 7PT Email: communitiesadvicecentre@hotmail. com Outreach offices operate from Ashby, Barton, Brigg, Crowle, Kirton in Lindsey and Communities Advice Centre was established Westcliff in August 2012 as a social enterprise. Their main objectives are, to create support Telephone: 01724 870941 - Information line opportunities for communities in areas of Advice Line: 03444 111444 (10am-4pm) employment and transferable skills through Website: www.citizensadvicenlincs.org.uk learning; to provide advice in employment National Website: www.citizensadvice.org. and immigration law; to assist communities in uk their employment rights and responsibilities; help communities to communicate through Citizens Advice North Lincolnshire is an interpretation and advocacy services or other independent charity and part of the Citizens means. Advice network across England and Wales. CAB provide advice to help people overcome their problems. CAB’s goal is to help everyone

24 Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire North Lincolnshire Foodbanks Turn2Us

Scunthorpe: 01724 848388, Helen Website: www.turn2us.org.uk Armstrong Barton: 01652 632512, Margaret Siddall Turn2us helps people in financial need gain Email: [email protected] access to welfare benefits, charitable grants and other financial help – online, by phone and Scunthorpe Foodbank via Voucher only face to face through partner organisations.

Scunthorpe Baptist Church, Ashby Road, The Turn2us website brings together an Scunthorpe. DN16 1NR easy to use Benefits Calculator, a Grants Mon: 1.00 – 2.30pm Search database giving access to over 3,000 Thurs: 1.00 – 2.30pm charitable funds, and up to date information about benefits, benefits system changes, Crosby One, Greeson Hall, Digby Street, grants and managing money. Scunthorpe DN15 7LU Wed: 1.00 – 2.30pm Fightback 4 Justice Epworth Baptist Church, Station Road, Epworth. DN9 1JZ Website: www.fightback4justice.co.uk Thurs: 2.00 – 3.30 pm Not for profit community interest group Barton offering expert welfare advice, help with Open to voucher holders every Tuesday & advocacy and forms for PIP/ESA/PIP. Friday 2.00 – 4.00pm Their mission is: Vouchers are available from multiple agencies for example the Job Centre, Community To make welfare benefit advice and advocacy Health Visitors and Citizen’s Advice Bureau. available to everyone and to help people help themselves with template letters, notes and face to face help through our buddy system National Organisations and advocacy service.

The Money Advice Service Fightback4Justice founder Michelle is qualified (LLB with Hons) in Law, with a wealth of Telephone: 0800 138 7777 Welfare Benefit and Advocacy experience, and Monday to Friday, 8am to 8pm; Saturday, is fantastically equipped to assist with Benefit 9am to 1pm; Sunday and Bank Holidays, and Appeal related queries. closed Website: www.moneyadviceservice.org.uk Furthermore, Michelle’s Employment Law and Free, unbiased and independent advice on Debt experience includes having worked as a all aspects of financial management. The paid Legal Advisor at Citizens Advice Bureau Website includes advice on life events such as specialising in Welfare Benefit Appeals and becoming ill or disabled, retirement and long applications for over two years. term care, with detailed guidance on how to challenge LA decisions; Managing your Money, including benefits; Money Topics including Pensions and retirement; and Tools and Resources which includes template letters, calculators, plain English guides to download and videos.

Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire 25 Step Change Bereavement Support for Young People Telephone: 0800 138 1111 Mon-Fri 8am-8pm, Sat 8am-4pm Hope Again Website: www.stepchange.org FREE phone helpline: 0808 808 1677 Expert advice on how to deal with debt and Monday and Friday 9:30am - 5:00pm and how to get support needed to deal with debt. 9.30am - 8.00pm Tuesday, Wednesday and Advice is available online or over the phone, Thursday and Step Change are able to recommend a Email: [email protected] range of practical debt solutions based on Website: www.hopeagain.org.uk personal situations. Hope Again is the youth website of Cruse Bereavement Care. It is a safe place, where Bereavement young people who are facing grief can share their stories with others.

Cruse Bereavement – North Lincolnshire Here you will find information about their services, a listening ear from other young people, and advice for anyone dealing with Telephone: 01724 281178 the loss of a loved one. Email: [email protected]

Grimsby, Cleethorpes & Louth National Organisations Helpline: 01472 814455 The Compassionate Friends Offers support, advice and information to children, young people and adults. Services Helpline: 0845 123 2304 are free of charge and support anyone who Website: www.tcf.org.uk has been bereaved wherever or however the death has occurred. Cruse offer one-to-one An organisation of bereaved parents, siblings support in your home or if you prefer, at an and grandparents dedicated to the support outside venue. Group support is also available. and care of other bereaved parents, siblings and grandparents who have suffered the death If you would like to speak to someone in of a child/children. person (at the Scunthorpe branch only) the Helpline is staffed at the following times: They recognise that many who have suffered the loss of a child feel a bond with others Monday, Wednesday and Friday mornings 9 - similarly bereaved and wish to extend the 11am hand of friendship.

Tuesday afternoons 4.30 - 6.30pm. Their helpline is open between 10am - 4pm and 7pm - 10pm daily. They have a range of Cruse national FREEphone helpline is 0808 leaflets, online forum and a section for be- 8081677 reaved siblings.

26 Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire Survivors of Bereavement by Suicide Copies of this guide can also be requested by quoting 2901502/Help is at hand National Helpline: 0300 111 5065 Website: www.orderline.dh.gov.uk 9am to 9pm every day Telephone: 0300 123 1002 Email: [email protected] Fax: 01623 724 524 Website: www.uk-sobs.org.uk Minicom: 0300 123 1003

Scunthorpe Local Group meet on the third Wednesday of each month. For more details Caring and Support contact Nina on 07528 788823.

SoBS exist to meet the needs and overcome the isolation experienced by people over 18 Connect to Support North Lincolnshire who have been bereaved by suicide. The Hel- pline provides an opportunity to talk confiden- Website: northlincs.connecttosupport.org tially with someone who has been bereaved by National Website: www.connecttosupport. suicide and to know that you are not alone in org/s4s your experience or you can contact them by email. The SoBS website also provides details Connect to Support is a website for people of local support groups. needing support in North Lincolnshire. You can find everything you need to help you with your Further information: support here, from local to national products Website: www.supportaftersuicide.org.uk/ and services, plus information and advice and help-is-at-hand much more.

Topics covered include: If U Care Share Foundation • Information and advice • How to stay independent Telephone: 0191 387 5661 • Equipment Email: [email protected] • Local groups and activities Twitter: @IFUCARESHARE • Request a Care Assessment Facebook: If U Care Share Foundation Instagram: @ifucareshare Website: www.ifucareshare.co.uk Carers Support If U Care Share Foundation has three main 11 Redcombe Lane, Brigg, DN20 8AU aims: prevention, intervention and support of those bereaved by suicide. Telephone: 01652 650585 Email: [email protected] You can also contact If U Care Share Website: www.carerssupportcentre.com Foundation via a webform on their web page. Carers Support work with Carers to ensure Their website provides downloadable pdf they receive the right support and information copies of: at the right time, enabling Carers to carry on looking after their loved ones, friends and The National Suicide Prevention Council and neighbours. Public Health England Help is at hand: Support after someone may have died by suicide, September 2015

Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire 27 Family Information Service (FIS) Counselling and Talking Hewson House, P O Box 35, Station Road, Brigg, DN20 8XJ Therapies

Telephone: 01724 296629 Email: [email protected] How do I access Talking Therapies in Website: www.northlincs.gov.uk/people- health-and-care/family-information- North Lincolnshire? service-1 Improving Access to Psycological Therapies Services include: (IAPT) is delivered through the RDaSH Team and helps people suffering with common • help parents and carers make informed mental health problems, such as depression or decisions about where to access quality anxiety, providing advice and consultation and childcare therapy to people over 18 and over. • offer an enhanced childcare brokerage service For more information, phone IAPT direct on • give advice on obtaining help with 01724 867297, or drop in to the Talking Shop childcare fees at 19 Market Hill, Scunthorpe, DN15 6SS. • provide information on activities for children and young people • provide information on local and national Relate services offering support to families on a wide range of subjects Telephone: 0300 003 2164 • offers a monthly e-newsletter, Family Email: [email protected] Focus, to keep families informed on the Website: www.relate.org.uk issues that matter to them and local activities Relate provides a range of confidential • Service available Monday to Thursday 9am relationship, family, and young people’s to 5pm and 4.30pm on Fridays. Answer counselling, sex therapy and also separated machine and email mean you can leave a parenting and youth counselling. Issues message 24/7 and they will get back to you covered include communication and during office hours. conflict, affairs, step families, major life changes, health and money problems, sexual relationships, and balancing work and home North Lincolnshire Council commitments.

Website: www.northlincs.gov.uk/people- health-and-care/children-and-young-people Dementia Provides services for children and young people. Alzheimer’s Society – North Lincolnshire 21 Dudley Street, Grimsby. DN31 2AW

Telephone: 01472 359247 Residents of North Lincolnshire can obtain support by telephoning Grimsby Office between 9am and 5pm – Monday to Friday. National Helpline: 0300 222 1122 Email: [email protected] National Website: www.alzheimers.org.uk

28 Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire Sarah Baldwin supports residents in DN 9, 16 Dementia - Information, & 17 Clare Hebron supports residents in DN 15, Guidance and Standards 18, 19, 20, 39, 40 & 41

North Lincolnshire Memory Cafes: NHS Choices Dementia Information • Scunthorpe Community Wellbeing Hub, Service Alvingham Road, Scunthorpe on the first Friday of every month 10:00am till 12 Website: www.nhs.uk/conditions/dementia- noon. guide/pages/about-dementia.aspx • Barton on Humber Community Wellbeing Hub, Tofts Road Barton on the third These pages provide information about Tuesday of every month from 10:30am till dementia including symptoms and diagnosis; 12:30pm living with dementia and care and support. • Winterton, Sir John Mason House, De Lacy Users can subscribe to a Dementia Information Way, Winterton on the third Thursday of Service which provides six weekly emails. every month from 1:30pm till 3:30pm. • Epworth Community Wellbeing Hub (Youth Centre), High Street on the fourth Eating Habits Thursday of every month 10:00am till 12 noon.

‘Singing for the Brain’ sessions are held at The Community Eating Disorder Service Barton, Epworth and Brigg and there is a small charge for attendance at these. AGEUK run Telephone: 01724 408460 the Scunthorpe session and details can be Offers support to children and young people obtained from 01724 849819 about charges experiencing moderate to severe eating and transport to the Scunthorpe session. disorders and their families.

Peggy’s Place National Organisations

Telephone: Tilly Brock, Admiral Nurse can be Beat contacted on 01652 648335 Website: www.b-eat.co.uk Supports people and families with dementia and memory problems. Facilitated by Admiral Help for adults (18 and upwards) Nursing, they are specialist nurses in dementia Parents, teachers or any concerned adults care. should call the adult helpline. The service is open to all families living with Telephone: 0345 6341414 dementia and not dependent on where they Email: [email protected] live. No booking required. Help for young (25 and under) Telephone: 0345 6347650 Email: [email protected]

Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire 29 Advice and support is provided for anyone Macmillan Health Care Team concerned about any eating disorder, including Community Nursing Team - Community anorexia nervosa, bulimia nervosa, binge and Therapy Services for North eating disorder and compulsive overeating. Lincolnshire Global House, Ridgeway, Scunthorpe, Separate adult and youth services are offered North Lincolnshire, DN17 1BS by telephone and email. Telephone: 03033 306935 The Beat’s Helpline and YouthLine are Website: www.nlg.nhs.uk/services/ currently open from Monday to Wednesday community-palliative-care-macmillan-nurses 1pm to 4pm. Check the website for updates to opening time. Community Nursing Team - Community and Therapy Services for North Lincolnshire. The Website also includes comprehensive provides individual care, dependent on need, support and services via message boards and within the home. The Team offers services to regular live chats. enable people to remain in their own homes in the later stages of illnesses. The team also provides practical care and support for families and carers. HOOP 19 Upton Avenue, Ainsdale, Southport, Referrals to MHCT may come from any PR8 2PW, UK professional involved in a patients care, eg district nurse, GP or Macmillan Nurse. Telephone: 0303 300 0314 Email: [email protected] Website: hoopuk.org.uk/about Gambling A national charity helping people overcome obesity problems National Organisations

End of Life Gamblers Anonymous

Website: www.gamblersanonymous.org.uk

Lindsey Lodge Hospice This is a programme that helps problem Burringham Road, Scunthorpe, DN17 gamblers to free themselves from the 2AA clutches of gambling. Offering a twelve-step- programme to those who wish to be cured of Switchboard & Patient Enquiries: 01724 compulsive gambling. 270835 Email: [email protected] Website: www.lindseylodgehospice.org.uk Gamcare Provides care for patients with life limiting conditions such as cancer, multiple sclerosis, Telephone: 0808 802 0133 motor neurone disease and heart or renal Website: www.gamcare.org.uk failure. 8am to midnight, seven days a week.

Information, advice, support and free counselling for the prevention and treatment of problem gambling.

30 Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire Gamcare operates the National Gambling Assistance Helpline, providing treatment for problem gamblers and their families, creates Energy Improvements/ Affordable awareness about responsible gambling and treatment and encourages an effective Warmth approach to responsible gambling within the gambling industry. What financial help can be offered? In limited circumstances, NL Council can offer affordable warmth assistance to vulnerable qualifying owner occupiers who reside in a Homeless Prevention property that has a low energy rating. The assistance available is particularly targeted to Services and Housing those households suffering from fuel poverty Support and those suffering from a diagnosed cold related health condition.

North Lincolnshire Council - Home Essential Repairs Assistance The assistance available is intended to: Environmental Health & Housing – Operations Remedy category 1 hazards under the Housing Church Square House, Scunthorpe, Health and Safety Rating System (HHSRS) DN15 6XQ Examples of a situation where a Category 1 hazard might exist are as follows: Telephone: 01724 297000 Email: [email protected] • Excess Cold (No heating or hot water) Website: www.northlincs.gov.uk/council-tax- • Severe Damp and Mould benefits-and-housing/housing/how-housing- • Faulty Electrics can-help/homelessness/ • Food Safety • Structural Collapse There is an enquiry form available via: http://www.northlincs.gov.uk/council- Telecare tax-benefits-and-housing/housing/ improvements-and-funding/affordable- Telephone: 01724 298408 warmth/ Email: [email protected] Websites: www.northlincs.gov.uk/telecare Financial help may be available in the form www.connecttosupport.org/northlincs of grants or loans to qualifying households. To make an initial enquiry to confirm whether What is Telecare? assistance is available to you ring 01724 297000 and ask for a Home Assistance Telecare is the name given to a range of Enquiry form. electronic sensor equipment that can support people to remain independent in their own homes. Equipment can help someone feel safe and secure and also offers family and carers peace of mind and reassurance. The equipment includes a sensor which once triggered will automatically alert a call centre who then alert an on site carer, identified responder and/or emergency services.

Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire 31 When can Telecare help? Eligibility:

Telecare can help and support in a number Anyone over 18 and who have at least three of of ways, for example, when someone feels the following criteria: vulnerable due to age, health issues or disability or support to someone who is at • Living alone risk of wandering. Telecare can also offer • Socially isolated reassurance and peace of mind to family and / • Learning disabilities or carers. • Physical disabilities • Mental health • Dementia sufferer Who is eligible? • History of falls • Over 65 Telecare could be offered as part of • Care and support services in place reablement and rehabilitation to gain confidence and independence. The service provides prompt response to requests for support from 8am to 8pm, 7 days If you received a personal budget to support a week, 365 days a year by a team of staff your care needs then telecare can be based across North Lincolnshire. discussed with your representative (case worker or social worker). Services include support to: If you don’t meet the eligibility criteria needs • Access befriending services. but feel that telecare may help then you can • Access activities provided by Community purchase privately. Wellbeing Hubs, local clubs, voluntary or community organisations. Based locally, and provided by North • Access other services, eg housing, benefits Lincolnshire Council, the Care Call service and health. operates 24 hours a day, 365 days a year. • Access home safety equipment eg pendant alarms, key safes, aids and adaptations. A comprehensive price list can be • Understand correspondence and or downloaded via: www.northlincs.gov.uk/ enquiries regarding completion of forms to people-health-and-care/services-to-adults/ enable independence in own home. staying-independent/care-call

Downloadable information sheets via: www. northlincs.gov.uk/people-health-and-care/ Humbercare Hospital Avoidance and services-to-adults/staying-independent/ Home From Hospital Service telecare Telephone: 07793241218 Email: [email protected] Community Responder Service Website: www.humbercare.org.uk/hfh.php

Telephone: 01724 297212 during office Humbercare’s Home from Hospital Service hours. Monday – Thursday 9am to 5pm. delivers housing related support for up to 6 Friday 9am to 4.30pm weeks, which is tailored to meet individuals’ If after hours please leave a message. needs. The service is completely free of Email: [email protected] charge and is available 365 days per year, 7 days a week.

32 Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire The Forge LGBT Cottage Beck Road, Scunthorpe, DN16 1UB

Telephone: 01724 276742 Lesbian, Gay, Bisexual and Transgender Email: [email protected] (LGBT) Awareness Website: www.theforgeproject.co.uk Want to know more about LGBT issues? Day Centre supporting homeless and vulnerable people in North Lincolnshire The North Lincolnshire Youth Council has Opening times: Monday, Tuesday, listened to local issues and responded by Wednesday and Friday mornings 9.30am to developing an information resource which 12.45pm signposts young people to information, support and further resources in relation to LGBT issues. New Life Church The House, Brumby Wood Lane, Website: www.northlincs.gov.uk/people- Scunthorpe, DN17 1AB health-and-care/children-and-young-people/ services-for-young-people/young-voice- Telephone: 01724 280340 activities/lgbt-awareness Email: [email protected] Website: www.newlifechurch.co.uk

Projects such as Gifted operate from a base at Local mental health The House. organisations that provide GIFTED is a home and programme for local help and treatment women, launched and managed by local women. It provides a safe and supportive environment where women from across North North Lincolnshire Council Lincs with life-controlling issues can receive love, value and acceptance and begin living in The Council’s website provides information a hopeful and positive way. about who to speak to and where to go for every age of person where mental health Street Pastors is also based at The House issues are a concern. A Street Pastor is a volunteer who will spend time on the streets of Scunthorpe on a Friday The Mental health pages provide a good or Saturday night as part of a team who will overview of the range of mental health be there to communicate with and care for and social care support available in North people on a night out in the town. Lincolnshire.

The Lighthouse MIND Scunthorpe & District 203-205 Frodingham Road, Printer’s Yard, Fenton Street, Scunthorpe, DN15 7NH Scunthorpe, DN15 6QS

Telephone: 01724 868196 Telephone: 01724 279500 Email: [email protected] The Lighthouse, is a Supported Housing Website: www.sdmind.co.uk Facility and works with people who are recognised as “hard to house” and offers support through training and life-skills. Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire 33 Affiliated to the national charity Mind. Mind We may not always have full control over our strive to ensure anyone affected by a mental lives, but with mindfulness we can work with health problem has somewhere to turn for our minds and bodies, learning how to live support and respect. A series of programmes with more appreciation and less anxiety.’ are available locally including Wellness Recovery Action Programme (WRAP), Mental See the website to learn more. Health First Aid & Coping With Life courses. Peer support and other helpful training is also available. National mental health websites and phone Mindfulness and Meditation numbers

The Northern Centre for Mindfulness Details of national websites and contact and Compassion numbers are also included under the relevant Section headings. Telephone: 01904 634710 Email: [email protected] CALM Campaign against Living Miserably Website: www.yorkmbsr.co.uk Forthcoming courses and events: Telephone: 0800 58 58 58 YorkMBSR.eventbrite.co.uk Website: www.thecalmzone.net Offers a range of courses and events The CALM helpline is for men who are down across the region based upon mindfulness or have hit a wall for any reason. Open from meditation. Take an active approach to 5pm-midnight every day of the year, calls are looking after your mind by learning to confidential, anonymous and taken by trained meditate in a non-religious setting. Charges and skilled helpline workers who provide apply. support, information and signposting.

The Campaign offers men help, information National Organisations and advice via a phone and web service, and anyone, regardless of age, gender or The Mental Health Foundation geographic location can call the line.

Website: www.bemindful.co.uk Mental Health Foundation What is mindfulness and how can mindfulness help me? Website: www.mentalhealth.org.uk

‘Mindfulness is a mental state achieved by This Charity’s website provides a wide range focusing one’s awareness on the present of information resources about all aspects of moment, while calmly acknowledging and mental health and where to get help. Includes accepting feelings, thoughts, and bodily statistics, case studies, videos and podcasts. sensations.

By being fully present in this way – not forcing things or hiding from them, but actually being with them, we create space to respond in new ways to situations and make wise choices.

34 Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire MIND SANE

Telephone Infoline: 0300 123 3393 Telephone: 0300 304 7000 Text: 86463 Legal Advice Email: [email protected] A mental health charity providing information, Website: www.mind.org.uk resources and emotional support.

Provides a huge range of information, advice The Out-of-hours helpline is available from and training about maintaining good mental 6pm to 11pm. health, mental health conditions, services, drugs, treatment and support and also legal advice on all aspects of law related to mental health. Offenders and Ex-Offenders

Their Infoline is open 9am to 6pm, Monday to Friday (except for bank holidays). National Organisations

Family Lives NSUN Network for Mental Health National Offenders’ Families Freephone Telephone: 0207 820 8982 Helpline: 0808 808 2003 Email: [email protected] Website: www.nsun.org.uk Monday to Friday 9am to 8pm, and Saturday and Sunday from 10am to 3pm. It is closed NSUN network for mental health is an on Bank Holidays. independent, service-user-led charity that connects people with experience of mental Website: www.familylives.org.uk/about/our- health issues to give them a stronger voice services/action-for-prisoners-and-offenders- in shaping policy and services. Membership families is free and gives you: regular members’ Action for Prisoners’ and Offenders’ Families magazine, emailed bulletin and on-line merged with Family Lives in 2014 and works resources, invites to events and training, the for the benefit of prisoners’ and offenders’ chance to join others in shaping care and families by supporting families who are mutual support. affected by imprisonment. If you have a partner, child, friend or other relative in prison you will need to know what information Royal College of Psychiatrists and support is available to you, what you can do, and who can help. Contact the Website: www.rcpsych.ac.uk helpline, email or visit the website for more information and useful resources. Website includes a Health advice section which provides information for the public about mental health and wellbeing, including treatment and services; information for young people and parents; mental health and work; and mental law.

Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire 35 Pregnancy and After - • help parents and carers make informed decisions about where to access quality Mental Health childcare • offer an enhanced childcare brokerage service Breastfeeding Support • give advice on obtaining help with childcare fees • provide information on activities for Telephone: 07900 567052 (Peer Supporters) children and young people To find out more contact Peer Supporters • provide information on local and national or talk to your midwife or health visitor. services offering support to families on a Information on infant feeding workshops are wide range of subjects available from your local children’s centre. • offers a monthly e-newsletter, Family Focus,to keep families informed on the issues that matter to them and local activities North Lincolnshire - Perinatal Service Service available Monday to Thursday 9am Telephone: 01724 867297 (IAPT) to 5pm and 4.30pm on Fridays. If you are expecting, or within 12 months of having had a baby, and feel anxious or low in mood around adapting to the changes a baby Family Foundations brings then you can contact Improving Access to Psychological Therapies (IAPT) in the first Telephone: 01724 845155 instance. Email: [email protected] Breaking the cycle of Substance Misuse.

Pandas Family Foundations provide a tailored package of support based on the needs of the whole Telephone: 08843 2898 401 family. Families will have their own support Website: www.pandafoundation.org.uk plan which will be based on the expressed needs and goals of the family and the support Pre & post natal depression advice and needs identified by key professionals working support. with the family.

Relationships and Families Kaleidoscope Dunstall Street, Scunthorpe, DN15 6JZ

Family Information Service (FIS) Telephone: 01724 277766 Hewson House, PO Box 35, Station Email: [email protected] Road, Brigg, DN20 8XJ Website: www.actionforchildren.org.uk/ what-we-do Telephone: 01724 296629 Email: [email protected] Kaleidoscope is a purpose built centre on a Website: www.northlincs.gov.uk/fis site close to the town centre of Scunthorpe.

36 Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire Help with the following issues is available: The first session will involve discussing the things that you could do to improve your • Welfare Benefits advice health, setting a health goal and developing a • Parent Involvement and Participation personal health plan to assist you in achieving Forum your goal. This is then followed by further • Parent Support Groups sessions to review your goal that you have • Sibling Groups set for yourself, and to provide you with • Information Library and Toy Library continued support and guidance. • Family activities in school holidays • Parent workshops All sessions are confidential and you only need to give information you feel comfortable sharing. Magic Moments

Telephone: 01724 848683 National Organisations Email: [email protected] Website: Magicmoments4autistickids.org.uk Contact a Family

Registered charity founded in 2002 providing Telephone: 020 7608 8700 support for children with autism and 9.30am-5pm, Monday-Friday; free from UK Asperger’s syndrome. landlines and UK mobiles Email: [email protected] Facebook: facebook.com/contactafamily North Lincolnshire Healthy Lifestyle Twitter: @contactafamily Service Website and helpline provide information Telephone: 01724 298212 and advice on any aspect of looking after a disabled child; an SEN advice service; details A new service based throughout North of local support groups; an A-Z of medical Lincolnshire which support individuals through conditions; patient rights and services; aids group work (one to one if required) to address and equipment; returning to work; short lifestyle issues such as: breaks; benefits.

• Achieving a healthy weight The service also provides information, training • Stopping smoking and resources for professionals including e.g. • Reducing alcohol use statistics and research. • Increasing physical activity • Increasing wellbeing Gingerbread The service is accessible from Monday to 520 Highgate Studios, Friday 8.00 am to 8.00 pm and Saturday 53-79 Highgate Road, London, NW5 9.00am to 12.00pm. 1TL

Healthy Lifestyle Facilitators will support Helpline: 0808 802 0925 groups of people focusing on the above issues Mondays: 10am to 6pm; Tuesdays/ for 6 to 12 sessions, which will take place Thursdays/Fridays: 10am to 4pm; depending on your need and at a local venue Wednesdays: 10am-1pm and 5pm-7pm convenient to you. A national charity which provides resources on their website and also a helpline offering

Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire 37 expert advice for single parents about issues problems at home and in clinic settings, such as money, work and family life. Examples helping people to stay at home and manage of topics include: their difficulties. Referral is by GP. A Memory Assessment and Therapy Service is • Help with relationships. also available, again referral through a GP is • Money advice. required. • Child maintenance. • Support for young people e.g. dealing with separation, tackling difficult behaviour, Older People’s Inpatient Services moving on from domestic abuse. Telephone: 01724 382000 Retirement Age Plus Laurel Ward is a 13 bedded acute mental health inpatient facility which provides hospital treatment to older people who need a short stay to recover from a significant period Age UK Lindsey of illness. 34a Crosby Road, Scunthorpe, DN15 6SF Based at Great Oaks in Ashby, Scunthorpe, the ward cares for people with a range of mental Telephone: 01724 849819 health needs, including depression, dementia or psychosis and will always have people at 31 High Street, Barton upon Humber, different stages of recovery. DN18 5PD

Telephone: 01652 636208 Email: [email protected] The Poirier Foundation Website: www.ageuk.org.uk/lindsey/about- age-uk-lindsey Telephone: 01724 733441 Website: [email protected] Age UK Lindsey provide practical and general support services for older people who live in Registered Charity set up in 2014, providing the North Lincolnshire area to help them live equipment, facilities and support services independently in their own homes. designed to relieve the needs of elderly people and people with disabilities residing AGE UK Lindsey work is supported by trained permanently or temporarily in Winterton and valued volunteers and staff; some or in nine surrounding villages. Services examples of our services are benefits advice & include lunch club and activities and assisted form filling, a handyman service, a transport transport service scheme, footcare clinics by service, a café, activity centre and wheelchair Hugo (book direct on 01724 629838). hire.

Opening times Mon to Fri 9:00 – 3:30. National Organisations

Independent Age Older People’s Community Mental 6 Avonmore Road, London W14 8RL Health Team North Lincolnshire Telephone: 020 7605 4200 Telephone: 01724 270363 Email: [email protected] Website: www.independentage.org This service supports older people with mental Helpline: 0800 319 6789

38 Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire National Self Harm Network Monday to Friday, 8am-8pm, and Saturday to Sunday, 9am-5pm Website: www.nshn.co.uk Email for advice to: [email protected] Supports individuals who self-harm to reduce emotional distress and improve their quality • Free, impartial advice over the telephone of life. Empowers and enables those that self- for older people, their families and carers harm to seek alternatives and get further help on issues such as care and support, money where appropriate. and also benefits, health and mobility. Advice can be given on complex issues such The online support forum provides crisis as social care funding. support, information and resources, advice, • Information on their website also provides discussions and distractions. Also provide in-depth free printed advice guides and support and information for family and carers leaflets. Topics include money, support and of those who self-harm. care, housing options, health, personal life and future planning. They have befriending and practical support services, to relieve loneliness and isolation. Self-Injury Support These are delivered through phone calls, visits, telephone discussion groups and more, Helpline: 0808 800 8088 enabling older people to feel more connected Monday to Thursday EVENINGS 7-10pm to their local community. Phone the helpline Text: 0780 047 2908 & for details. Email and webchat available online Every evening 7-9pm except Saturdays Website: www.selfinjurysupport.org.uk

Self-Harm A national organisation that supports girls and women affected by self-injury or self-harm.

National Organisations Offers text and email support for girls and young women (age 24 years and under) and a national, non-judgemental, emotional support Harmless & listening service (Helpline) to women of all PO Box 10136, Nottingham NG1 9HL ages affected by self-injury and those who care about them. Email: [email protected] Website: www.harmless.org.uk The service also signposts to other relevant services and sends out self-help information Harmless is a user led organisation that on request. The phone line given means that provides a range of services about self-harm the Helpline can’t see the caller’s number and including support, information, training and their number won’t show up on phone bills, consultancy to people who self-harm, their and it is free from all landlines and mobiles. friends and families and professionals.

Postal and email self-harm support is provided through a counsellor and other volunteers that Get Connected (Young People) have personal, supportive and/or professional experience of self-harm. Freephone: 0808 808 4994 Available 11am-11pm every day Website: www.getconnected.org.uk Email, text 80849 and webchat options

Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire 39 Get Connected is the UK’s free, confidential Foundation Trust’s services along with their helpline service for young people under 25 carers/supporters, staff of the Trust and staff who need help, but don’t know where to turn. and volunteers from partnership organisations.

WebHelp 24/7 online directory. The Courses are held in Scunthorpe and Brigg Community Wellbeing Hubs. Phone for details of what is available or look on the RDaSH Papyrus Hopeline UK website for more information. 67 Bewsey Street, Warrington, Cheshire, WA2 7JQ Sexual Health Services Telephone: 01925 572444 National Hopeline: 0800 068 4141 SMS: 07786 209697 Email: [email protected] Street Outreach Project

Confidential Young Suicide Prevention Advice. Telephone: 01724 845155 Anne-Marie Loader Email: [email protected]

Selfharm Street-based sex workers are the most at 74 Bute Street, Luton, Bedfordshire, risk sex workers, but are also vulnerable LU1 2EY members of society for reasons other than their involvement in sex work. The project Email: [email protected] provides help and support to street sex Website: selfharm.co.uk workers in North Lincolnshire by delivering effective and robust psychosocial support and Web based support harm reduction interventions that include contraception, needle exchange, blood borne virus screening and testing. NHS Choices The project further aims to assertively link Website: www.nhs.uk/Conditions/Self- clients into wider health care via supported injury/Pages/Treatment.aspx referrals and coordinate intelligence. The project will share this intelligence appropriately and safely with key partners. These interventions aim to target known Self Help and Stress ‘Kerb-Crawlers’, reduce victims of rape and Management child sexual exploitation. The project works closely with North Lincs CCTV to locate hot spots, maintain safety and obtain intelligence.

Options Recovery College (RDaSH) Specifically the projects delivery aims are to: Sandfield House, 297 Ashby High Street, Scunthorpe, DN16 2RY • Sustain ongoing relationships with people involved in sex work to ensure they have Telephone: 01724 275959 access to services Website: [email protected]. • Deliver a wide range of frontline harm net reduction, information, health and other initiatives/services, e.g. addressing A range of recovery-focussed educational violence against sex workers, raising courses and workshops are now available awareness about legal rights free of charge for people who use RDaSH NHS 40 Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire • Facilitate improvement in health and Specific Illnesses and reduce the risks associated with sex work, working with sex workers to achieve this Conditions • Advertise and promote wider services • Provide a referral and support gateway to other services Arthritis Care • Identify cases of sexual exploitation of young people, and other forms of Telephone: 01724 782238 or 01724 735262 exploitation • provide appropriate support and make Meet on the last Monday of each month appropriate referrals and interventions. at Scunthorpe Community Wellbeing Hub (Alvingham Road).

Virgin Healthcare Hydrotherapy sessions are also available. Ironstone Centre, West Street, Scunthorpe, Lincolnshire DN15 6HX Multiple Sclerosis Society Telephone: 0300 330 1122 Website: www.thesexualhealthhub.co.uk/ Telephone: Babs on 07592 598484 services-near-you/north-lincolnshire National helpline: 0808 800 8000 Website: www.mssociety.org.uk Virgin Healthcare provide free, friendly and confidential sexual health advice, testing, Meets on a Monday (except bank holidays treatment and contraception in North and adverse weather conditions) at Lodge Lincolnshire. Their service is confidential, non- Moor Community Centre, Minster Road, judgmental and for people of all ages, genders Scunthorpe, DN15 7EP from 10am to and orientations. Everyone is welcome and 12.30pm. you don’t need to see a GP first. You can attend one of their walk-in clinics or make an appointment at a time that suits you. Parkinson’s Society North Lincolnshire Phone lines are open 24 hours a day Monday (Local Group) to Friday and from 9am to 5pm on Saturday. Telephone: Sheila Crowe: 01724 856 704 Services available include: Rose Crawley, Volunteer Co-ordinator: 0344 225 3634 • Counselling and advice Emails: [email protected] • Contraception (all types) [email protected] • Emergency contraception (the emergency Meets on the second Wednesday of the IUD and emergency contraceptive pills) month. Salvation Army Centre, Ashby High • Screening and treatment for all sexually Street, Scunthorpe North Lincolnshire, DN16 transmitted infections (STIs), including 2JT people living with HIV • Hepatitis B vaccinations 7.15pm - 8.30pm, except in November, • Smear tests January and February when they meet at 2pm- • Pregnancy testing 3pm • Coil and implant fitting and removal • Referral for termination of pregnancy

For smear tests, please visit your GP first. You can also access most contraception including first and repeat prescriptions at your GP. Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire 41 National Organisations Bipolar UK

Arthritis Research UK Telephone: 0333 323 3880 Email: [email protected] Website: www.arthritisresearchuk.org Website: www.bipolaruk.org

Offers practical information, advice and support by phone and email, as well as Asthma UK through information on their website. 18 Mansell Street, London, E1 8AA

Telephone: 0300 222 5800 Email: [email protected] OCD Action Website: www.asthma.org.uk Helpline: 0845 120 3778 Please contact the Supporter Care Team This is usually open Monday to Friday Monday to Friday, 9am to 5pm for general from 9am to 5pm (subject to volunteer enquiries availability). Email: [email protected] For independent, confidential advice and Website: www.ocduk.org support call their asthma nurses Monday to Friday, 9am to 5pm on 0300 222 5800 (Option Whether you are a sufferer, family member, 1) friend or health professional, this website aims to educate you on the signs and Please note: Asthma UK are unable to answer symptoms, how and where to seek help and any medical queries by email. If your asthma the recommended treatment needed to has been troubling you or you have questions overcome OCD. about your medicines or inhalers, please call the asthma nurses instead Personality Disorder Website

Diabetes UK / Website: www.personalitydisorder.org.uk Diabetes UK Northern & Yorkshire Office 1.3 Business Central, 2 Union National personality disorder development Square, Central Park, Darlington, DL1 programme providing information and 1GL resources for support and preventive work.

Telephone: 01325 488606 Email: [email protected] Transport Website (national): www.diabetes.org.uk

Blue Badge UK Fibromyalgia Website: www.gov.uk/government/ Website: ukfibromyalgia.com/index.php publications/blue-badge-can-i-get-one

FMS (fibromyalgia (fi-bro-my-Al-juh) syndrome) Eligibility can be established by downloading is a widespread musculoskeletal pain and an information leaflet from the website. fatigue disorder for which the cause is still unknown. Fibromyalgia means pain in the North Lincolnshire Council issue badges for fibrous tissues in the body. people with disabilities or difficulties.

42 Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire Call Connect Shopmobility Ground floor, Parishes multi-storey car Telephone: 0345 263 8139 park, Fenton Street, Scunthorpe, DN15 Registration and Booking Line 6QX Website: callconnect.opendrt.co.uk/ OpenDRT/Account/LogOn Telephone: 01724 297418 Email: [email protected] CallConnect is a unique bus service in North Lincolnshire whose timetable is not fixed but All applicants must attend the Shopmobility responds to passenger requests. Routes are Centre in Scunthorpe for an assessment before different each day depending on the bookings they are allowed to use the equipment. made by passengers. Journey requests can be made by telephone or online. The service is Assessments are carried out by appointment designed to improve transport opportunities between Monday and Thursday. Please bear in rural communities and some market towns in mind that no-one is allowed out for the where there is an infrequent conventional bus first time on a Friday or Saturday (Scunthorpe service. Market days) as the town centre is usually busy. North Lincolnshire is split into five areas for CallConnect; The Scunthorpe Shopmobility Centre is located on the ground floor of the Parishes • Barton, Burton upon Stather and Winterton multi-storey car park on Fenton Street, (Area 1); Scunthorpe. Two hours free parking is • Isle of Axholme (Area 2); available and parking is free after 2pm. Blue • Brigg, Caistor and the Ridge Ward (Area 3); badge holders park free at all times. • Ferry Ward (Area 4). Please note that East Butterwick (Area 5) will There is a maximum weight limit on the be included in the Gainsborough CallConnect scooters. One has a maximum weight limit of area. 18 stone (115kg) and all others have a limit of 22 stone (139kg). Once registered you will then be issued with your membership number. To use the scooters in Ashby you must first be When requesting a bus journey, have your assessed at the Scunthorpe centre. membership number and journey details ready. You can also submit your travel requests The Ashby Shop mobility scheme is located online. You can make a booking up to seven at the Ashby Local Link office on Ashby Turn. days in advance and on the same day with a Free parking is also available for users of the minimum of one hour’s notice. scheme.

The service operates between 7am to 7pm on Monday to Friday and from 8am to 5pm on Saturdays.

Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire 43 Voluntary Car Scheme Veterans The Humber and Wolds Rural Community Council Head Office Address, 14 Market Place, Howden, DN14 7BJ North Lincolnshire Veterans Community Hub CIC Booking Line: 01652 637700 31 Frances Street, Scunthorpe, DN15 The booking line is open Monday to Friday 6NS between 9.30am and 12pm. (Answerphone facility outside of office hours) Telephone: 01724 855333 A minimum of 48 hours notice is required to Email: [email protected] arrange a journey. Website: www.nlvch.org

The Humber and Wolds Rural Community The first point of contact for veterans seeking Council (HWRCC) operates a voluntary car support. The service puts veterans and their service. The aim of the service is to provide families in touch with the organisations best a safe, reliable and affordable voluntary placed to help them. transport service to residents of rural North Lincolnshire with genuine transport difficulties. SSAFA Lincolnshire Branch HWRCC have approximately 90 volunteers across North Lincolnshire who use their own Telephone: 0800 731 4800 / 0115 957 3289 cars to provide transport for things like health Email: [email protected] related appointments, shopping or social Website: www.ssafa.org.uk/lincolnshire outings. They can be local or long distance. Transport can also be arranged for hospital Support for those who are serving, or who appointments at Castle Hill, Hull Royal have ever served, in the Armed Forces. ssafa Infirmary and other hospitals in Hull. provide practical, emotional and financial support for veterans and their family. The customer pays the driver a mileage rate (currently 45p per mile) from the driver’s residence and return. Where possible HWRCC National Organisations try to get a driver as close as possible to the passenger’s home. Veterans Welfare Service Drivers will wait for a passenger for up to Veterans UK one and a half hours for the return journey. If the waiting time is longer, the passenger Helpline: 0808 1914 218 is required to pay for two separate return Open Monday to Thursday: 7.30am to journeys (depending on the availability of the 6.30pm. Friday: 7.30am to 5pm driver) Overseas callers: +44 1253 866043 Bereavement and Minicom Line: The scheme is always looking to recruit 0800 169 3458 more volunteers. For more information Email: [email protected] about this contact their Barton upon Website: www.gov.uk/veterans-uk Humber office on 01652 637700 or email [email protected] Provides support to all veterans, their families and dependants. The Veterans Welfare Service focuses on providing assistance where a change in circumstances may have resulted in

44 Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire a welfare need. One to one advice is provided range of voluntary organisations. There are by phone or home visit when needed many reasons why people volunteer; here is just a small selection: Veterans UK helpline staff offer specific advice on war disablement pension and armed Make a Difference forces compensation scheme claims. The helpline also offers advice on other issues Passionate about animals or human rights; including benefits, pensions, loans and grants, interested in art, sport or music; frustrated emergency accommodation, finding a job, by the housing crisis or the rubbish dumped in retraining, health issues, welfare concerns, your local park? You can share your skills and service records and medals. experience working for causes that you are interested in, or assist in creating change in the areas that you care about.

Work, Volunteering, Training Gain New Skills and Support Keen to learn new skills, or refresh old ones? Just a couple of hours a week can really enhance your job prospects and help to fill Voluntary Action North Lincolnshire any gaps in your CV. Over 70% of employers 4-6 Robert Street, Scunthorpe, DN15 6NG from the leading 200 companies say they would hire a candidate with volunteering Telephone: 01724 845155 experience rather than someone who has Email: [email protected] never volunteered. Websites: www.vanl.org.uk Meet New People VANL supports voluntary organisations across North Lincolnshire. Volunteering offers you the chance to have amazing experiences and make friends with VANL also offers a range of services to people from all walks of life. individuals, and other agencies including: Build Confidence and Feel Good • Payroll for people in receipt of Direct Payments/Personal Budgets to purchase Volunteering can help you develop the care confidence to try out different things. Knowing • Community Engagement and Research that your skills are valued and contributing • Young Peoples Wellbeing support, including to your community can improve your self- Smoking prevention and Sexual Health and esteem. There is a great deal of satisfaction other Choices that comes from making a difference. • Wellbeing support for street based sex workers Give Something Back • Family Foundations – support for families with a parent/s in recovery from substance Have you benefitted from the work of a misuse charity or community group? By getting • Employment support through Rise to Gain involved you can show appreciation for what and the Move (including volunteering) you or others close to you have gained, using • Volunteering opportunities your experience to help others in similar circumstances. Why Volunteer?

People of all ages and all backgrounds get involved in many different tasks for a wide

Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire 45 Young People If you are young person (or are calling on behalf of a young person) needing our support and are already involved with CAMHS, please contact your key worker in the first instance. Are you worried about your mental health and not sure of CHOICES Clinics what to do or who to talk to? Telephone: 01724 845155 You are not alone and help is Contact Anne-Marie Loader out there. It is important to talk Email: [email protected] to someone you can trust. This Choices Clinics provide advice to young could be someone from your people under 25 years on contraception, family, a friend, someone from emergency contraception, pregnancy testing, Chlamydia screening, STI testing and sexual school or your GP. health advice. They also offer general health information, and advice on issues such as There are also a lot of websites bullying, weight problems and relationships. The service also provides registration and specifically for younger people pick-up point for C-Card condom scheme. which offer information, advice and support. National Organisations & Online In this section, local support Resources organisations and contacts are 7 Cups of Tea given first. These are followed by trustworthy national websites Website: www.7cupsoftea.com/about/about. and organisations. php 7 Cups of Tea is an on-demand emotional health and well-being service. The service Child Adolescent Mental Health Service anonymously & securely connects real people (CAMHS) Crisis Team - Rotherham, to real listeners in one-on-one chat. Doncaster and South Humber NHS Foundation Trust Anyone who wants to talk about whatever is on their mind can quickly reach out to a trained, compassionate listener through their Telephone: 01724 408460 network. The service has hundreds of listeners Website: www.rdash.nhs.uk/services/our- who come from all walks of life and have services/children-and-young-peoples-mental- diverse experiences. health/camhs-community-services/camhs- community-services-st-nicholas-house People connect with listeners on 7 Cups of Tea for all kinds of reasons, from big existential The Child Adolescent Mental Health Service thoughts to small, day-to-day things that we (CAMHS) crisis team covers North Lincolnshire all experience. Unlike talking to family or and operates 24 hours a day, 7 days a week. friends, a 7 Cups of Tea listener doesn’t judge This service is for young people (under 18) or try to solve problems and say what to do. who are experiencing emotional distress and are struggling to cope.

46 Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire The listeners just listen, understand and give about anything -no problem is too big or you the space you need to help you clear your too small. Call free on 0800 1111 Calls are head. confidential. From a home phone they are free (even from mobiles) and won’t appear on a phone bill. You can also have a 1-2-1 chat or Anti-Bullying Alliance send an email online. National Children’s Bureau, 8 Wakley Street, London, EC1V 7QE Fixers Website: www.anti-bullyingalliance.org.uk Website: www.fixers.org.uk A membership organisation for organisations and individuals, who work together to stop Fixers are young people using their past to fix bullying and create safer environments in the future. They are motivated by personal which children and young people can live, experience to make positive change for grow, play and learn. ABA is hosted by the themselves and those around them. National Children’s Bureau. They are motivated by a desire to act on an issue that is important to them or a strong desire to help other people. Bullying UK They also have a voice that they want to be Telephone: 0800 800 222 heard, whether that’s on eating disorders, Website: www.bullying.co.uk drugs, offending, cyberbullying or any other issue that is concerning them. Becoming a Offers advice and support to anyone affected Fixer allows that to happen. Fixers choose the by bullying, via the website, phone and online issue they want to fix and, using the skills of a chat. team of creative experts, they work out how to make sure their message is heard by the right people, whether that’s through a unique Caremonkeys App film, a leaflet or poster campaign, a website, an event or workshop. Website: www.caremonkeys.co.uk See Website for details. This app provides young people with advice and support on common issues such as bullying, in a safe digital environment. Get Connected (Young People) Contains advice articles, top tips, videos and facilities to report issues in a safe Freephone: 0808 808 4994 environment so young people have no need to Available 11am-11pm every day feel worried. Website: www.getconnected.org.uk Email, text 80849 and webchat options Get Connected is the UK’s free, confidential ChildLine helpline service for young people under 25 who need help, but don’t know where to turn. Telephone: 0800 1111 WebHelp 24/7 online directory. Website: www.childline.org.uk

ChildLine is a private and confidential service for children and young people up to the age of 19. You can contact a ChildLine counsellor

Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire 47 Rise Above YoungMinds

Website: riseabove.org.uk Telephone: Parent Helpline – 0808 802 5544 Information and advice for parents worried Interactive web based resource for young about the mental health of a child or young people designed to help them address modern person. (YoungMinds does not offer advice to day life and the challenges it can throw at young people). young people. Encourages young people to sign up to sharing their experiences with the If you an adult worried about a child: site. Email: parents@youngminds,org.uk

For general enquiries; Support Line Email: [email protected] PO Box 2860, Romford, Essex RM7 1JA YoungMinds is the UK’s leading charity Helpline: 01708 765200 championing the wellbeing and mental health (hours vary so ring for details) of young people. Email: [email protected] Email: www.supportline.org.uk/about/index. Young Minds exist so that young people have php the strongest possible voice in improving their mental health. The organisation strives SupportLine provides a confidential telephone to make sure everything, from Government helpline offering emotional support to any policy to practice in schools and services, is individual on any issue. The Helpline is driven by young people’s experiences and primarily a preventative service and aims to aspirations. support people before they reach the point of crisis. It is particularly aimed at those who Young Minds support parents to help their are socially isolated, vulnerable, at risk groups children through difficult times, equips and victims of any form of abuse. SupportLine professionals to provide the best possible is a member of the Helplines Association and support to the young people that they work also provides support by email and post. with, and empowers young people to change their world.

The Site

Website: www.thesite.org

The Site aims to be the first place all young adults turn to when they need support and guidance through life. The Site believes all young people have the capacity to make their own decisions and life choices, provided they have access to high quality, impartial information and advice. They don’t tell anyone how to lead their lives - they just believe everybody should have all the information they need to make their own decisions.

48 Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire Appendix 1 - Care Homes

Care Homes Address: Telephone:

Abbey Village 34 Wrawby Street, Brigg, DN20 8BP 01652 225548 Althorpe 3 Main Street, Althorpe, DN17 3HJ 01724 783363 Amber House 12 Scawby Road, Broughton, Brigg, DN20 0AF 01652 408009 Applegate House 50 Holydyke, Barton on Humber, DN18 5PP 01652 636762 Ascot House 88 - 90 Oswald Road, Scunthorpe, DN15 7PA 01724 867261 01724 858381 (Admin) Balmoral House Old Brumby Street, Old Brumby, Scunthorpe, 01724 854836 DN16 2DB 01724 858381 (Admin) Barrow Hall Wold Road, Barrow upon Humber, DN19 7DQ 01469 531281 Baytree Court Normanby Road, Scunthorpe, DN15 6AR 01724 855410 Beech House Chapel Lane, Barton upon Humber, DN18 5PJ 01652 635049 Beechcroft 1 Collywood Close, Westwoodside, Doncaster, 01427 753393 DN9 2RD Bridgewater Park Bridgewater Road, Scunthorpe, DN17 1SN 01724 847323 Carisbrooke Manor Carisbrooke Manor Lane, Old Barn, Scunthorpe, 01724 289555 DN17 2AA 01724 858381 (Admin) Carseld Brickhills, Broughton, Brigg, DN20 0BZ 01652 650613 Castlethorpe Castlethorpe, Brigg, DN20 9LG 01652 654021 Cherry Tree House Collum Avenue, Ashby, Scunthorpe, DN16 2TF 01724 867879 Clarence House Albert Street, Brigg, DN20 8HS 01652 650950 Crosshill House Market Place, Barrow upon Humber, DN19 7BW 01469 531767 Cumberworth Main Street, Graizelound, Haxey, Doncaster, 01427 752309 Lodge DN9 2NB Eagle House Fleetgate, Barton on Humber, DN18 5QD 01652 635440 Edmund House 98 - 108 Everest Road, Ashby, Scunthorpe, 01724 844495 DN16 3EE Emerald House 3 Bridge Street, Brigg, DN20 8LN 01652 781710 Gilby House 9 High Street, Winterton, DN15 9PU 01724 734824 Grafton House 157 Ashby Road, Scunthorpe, DN16 2AQ 01724 289000 Greenacres Fieldside, Crowle, Scunthorpe, DN17 4HL 01724 711661 Gresham Lodge 255 Ashby Road, Scunthorpe, DN16 2AB 01724 846504 Haverholme Broughton Road, Appleby, Scunthorpe, DN15 01724 862722 0DA Holly House 124 High Street, Burringham, Scunthorpe, DN17 01724 782351 3LY Holme Farm 9 Church Street, Elsham, Brigg, DN20 0RG 01652 688755

Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire 49 Keb House Haytons Lane, Appleby, Scunthorpe, DN15 0AP 01724 733956 01724 734800 Lincolnshire Brumby Wood Lane, Scunthorpe, DN17 1AF 01724 844168 House 01724 866691 Lindum Court 99 – 101 High Street, Owston Ferry, Doncaster, 01427 728507 DN9 1RL Lowfield House 39 Cornwall Street, Kirton in Lindsey, DN21 4EH 01652 648835 Nicholas House 11 Church Street, Haxey, Doncaster, DN9 2HY 01427 752862 Norwood House 15A Station Road, Gunness, Scunthorpe, DN15 01724 784333 8SU Orchard Court 7 Wrawby Road, Brigg, DN20 8DL 01652 653845 Phoenix Park Phoenix Avenue, Off Phoenix Parkway, 01724 289885 Scunthorpe, DN15 8NH Randolph House Ferry Road West, Scunthorpe, DN15 8EA 01724 272500 Rathside 41 Gainsborough Lane, Scawby, DN20 9BY 01652 652139 Richden Park 37-43 Old Brumby Street, Scunthorpe, DN16 2AJ 01724 280587 Roxby House Winterton Road, Roxby, Scunthorpe, DN15 0BJ 01724 733777 Sir John Mason North Lincolnshire Council Intermediate Care 01724 298444 House Centre, 42 DeLacy Way, Winterton, DN15 9XS Southfield House Albert Street, Brigg, DN20 8HU 01652 653708 St Lawrence 102 – 104 Oswald Road, Scunthorpe, DN15 7PA 01724 847082 St Mary's 14 St Marys Court, Speedwell Crescent, 01724 865461 Scunthorpe, DN15 8UP Sunningdale Court Albert Road, Ashby, Scunthorpe, DN16 2TN 01724 844181 Sycamore Lodge 2 Burringham Road, Ashby, Scunthorpe, DN17 2BB 01724 856963 The Birches Grammar School Road, Brigg, DN20 8BB 01652 652348 The Huntercombe The Huntercombe Centre – Redbourne, High 01652 648581 Street, Redbourne, Gainsborough, Lincolnshire, DN21 4QU The Manor House Whitton Road, Alkborough, Nr Scunthorpe, 01724 720742 DN15 9JG The Mount Palmer Lane, Barrow on Humber, DN19 7BS 01469 532897 The Valleys Harpham Close, Scuntorpe, DN16 3AG 01724 854863 The Willows Willow Drive, Barton Upon Humber, DN18 5HR 01652 632110 Thorpe House Sawcliffe Hill, Dragonby, Scunthorpe, DN15 0BJ 01724 847788 Warley House Warley Road, Scunthorpe, DN16 1PL 01724 861507 Watermill House Common Road, Wressle, Brigg, DN20 0DA 01652 652147 Watermill Lodge Common Road, Wressle, Brigg, DN20 0DA 01652 652147 Westbridge House 1 Westfield Road, Barton Upon Humber, DN18 5AA 01652 632437 Wrawby Hall Vicarage Road, Wrawby, Brigg, DN20 8RP 01652 655311

Data Correct with North Lincolnshire Council - August 2017

50 Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire Appendix 2 - Dentists

Dentists Address: Telephone:

Barton Dental Barton Dental Centre 34 – 38 High Street, Bar- 01652 633580 Care Limited ton Upon Humber, DN18 5PD Bottesford Dental Bottesford Dental Practice 35 – 37 Queenswood 01724 868099 Practice Road, Scunthorpe, DN16 3QS Campbell Dental 36 Doncaster Road, Scunthorpe, DN15 7RQ 01724 842054 Health Community Dental Ironstone Centre, West Street, Scunthorpe, 01724 292120 Service DN15 6HX Parkview Dental 18 Ashby Road, Scunthorpe, DN16 1NR 01724 843142 Practice Scunthorpe Dental Dental Surgery, 191 Ashby Road, Scunthorpe, 01724 843159 Care DN16 2AQ Dee Kay Dental 6 Sylvester Street, Kirton Lindsey, DN21 4HG 01652 640291 The Willows 49 Westgate Road, Belton, DN9 1PY 01724 872106 Dental Practice Bigby Street Dental Surgery, 16 Bigby Street, Brigg, DN20 01652 653163 Dental Practice 8ED Oasis Dental Care Oasis Surgery, 2 Dudley Road, Brigg, DN20 8AE 01652 652070 Ltd Pearl Smile 7 Newbigg, Westwoodside, DN9 2AT 01427 753180 Limited Scunthorpe Health Dental Health Club, 37 – 39 Oswald Road, 01724 843168 Club Limited Scunthorpe, DN15 7PN The Dental Design 215 Ashby Road, Scunthorpe, DN16 2AA 01724 865152 Studio The Limes Dental The Limes Dental Practice, The Limes Church 01427 874017 Practice Walk, Epworth, DN9 1ES Winterton Dental 10 King Street, Winterton, DN15 9RN 01724 735201 Practice Limited

Data correct with NHS England - June 2016

Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire 51 Appendix 3 - Doctors

Doctors Address & Website Telephone:

Ancora Medical 291 Ashby Road, Scunthorpe, DN16 2AB 01724 842244 Practice http://www.ancoramedicalpractice.nhs.uk Ancora Medical 20 Detuyll Street, Scinthorpe, DN15 7LS 01724 747280 Practice - Detuyll St http://www.ancoramedicalpractice.nhs.uk Ashby Turn Primary The Link, Ashby, Scunthorpe, DN16 2UT 01724 842051 Care Partners http://www.ashbyturnprimarycarecentre.nhs.uk Belton Branch 32 High Street, Belton, DN9 1LR 01427 871360 Surgery* http://www.southaxholmepractice.nhs.uk Bridge Street 8 Brigg Road, Broughton, DN20 0JW 01652 656642 Surgery: Broughton http://www.53bridgestreet.net Bridge Street 53 Bridge Street, Brigg, DN20 8NT 01652 657779 Surgery http://www.53bridgestreet.net Cambridge Avenue Cambridge Avenue, Scunthorpe, DN16 3LG 01724 842415 Medical Centre http://www.cambridgeavenuemedicalcentre.nhs.uk Cambridge Avenue Wendover Road, Messingham, Scunthorpe, DN17 01724 763034 Medical Centre: 3SN Messingham http://www.cambridgeavenuemedicalcentre.nhs.uk Cedar Medical 275 Ashby Road, Scunthorpe, DN16 2AB 01724 843375 Practice http://www.cedarmedicalpractice.co.uk Cedar Medical Ironstone Centre, West Street, Scunthorpe, DN15 01724 292011 Practice Dr Dwyer 6HX and Partners http://www.cedarmedicalpractice.co.uk Central Surgery - St Nicholas Primary School , Church Lane, Ulceby, 01652 636600 Ulceby DN39 6TB http://www.centralsurgery-barton.co.uk Church Lane 1 Orchard Rise, Scunthorpe, DN15 7AN 01724 853838 Medical Centre http://www.churchlanemcscunthorpe.nhs.uk Hawthorn Surgery Scotton Road, Scotter, Gainsborough, DN21 3SB 01724 700218 http://www.hawthornsurgeryscotter.co.uk Haxey Branch 30 Church Street, Haxey, DN9 2HY 01427 757560 Surgery* http://www.southaxholmepractice.nhs.uk Hibaldstow Medical 11 Church Street, Hibaldstow, DN20 9ED 01652 650580 Practice Jubilee Surgery* School Lane, West Butterwick, DN17 3LB 01724 788020 http://www.southaxholmepractice.nhs.uk Kirton Lindsey Traingate, Kirton Lindsey, DN21 4PQ 01652 648214 Surgery * http://www.kirtonlindseysurgery.co.uk

52 Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire Market Hill 8-8 The Ironstone Centre, West Street, Scunthorp, 01724 292000 Health Centre DN15 6HX Pinfold Surgery Station Road, Owston Ferry, DN9 1AW 01427 728900 http://www.southaxholmepractice.nhs.uk Riverside Surgery Barnard Avenue, Brigg, DN20 8AS 01652 650131 http://www.riversidesurgerygps.co.uk Riverside Surgery: 27 Brooklands Avenue, Broughton, DN20 0DY 01652 652685 Broughton http://www.riversidesurgerygps.co.uk Skippingdale Health Ferry Road West, Scunthorpe, DN15 8EA 01724 748730 Centre http://www.trentviewmedicalpractice.nhs.uk South Axholme 60-62 High Street, Epworth, DN9 1EP 01427 871380 Practice The Birches Medical Ashby Clinic, Collum Lane, Scunthorpe, DN16 2SZ 01742 742400 Practice http://www.thebirchesmedicalpractice.co.uk The Birches Medical Ironstone Centre, West Street, Scunthorpe, DN15 01724 292022 Practice 6HX http://www.thebirchesmedicalpractice.co.uk The Central Surgery King Street, Barton On Humber, DN18 5ER 01652 636600 Barton http://www.centralsurgery-barton.co.uk The Killingholme Town Street, South Killingholme, DN40 3EL 01469 540786 Surgery* http://www.killingholmesurgery.nhs.uk The Medical Centre Victoria Road, Barnetby-Le-Wold, DN28 6HZ 01652 688203 The Oswald Road 78 Oswald Road , Scunthorpe, DN15 7PG 01724 843168 Medical Centre http://www.oswaldroadmedicalcentre.co.uk The Village Surgery Howe Lane, Goxhill, DN19 7JD 01469 532617 http://www.centralsurgery-barton.co.uk Trent View Medical Chancery Lane, Crowle, DN17 4HN 01724 713920 Practice: Crowle http://www.trentviewmedicalpractice.nhs.uk Trent View Medical 45 Trent View, Keadby, DN17 3DR 01724 788000 Practice http://www.trentviewmedicalpractice.nhs.uk West Common Lane Dorchester Road, Scunthorpe, DN17 1YH 01724 877744 Teaching Practice http://www.westcommonlane.nhs.uk West Common Lane Collum Lane, Ashby, Scunthorpe, DN16 2SZ 01724 742300 Practice: Ashby http://www.westcommonlane.nhs.uk/about-us Clinic West Town Surgery 80 High Street, Barton Upon Humber, DN18 5PU 01625 660041 http://www.westtownsurgery.nhs.uk Winterton Medical Burton On Stather, Scunthorpe, DN15 9EW 01724 720202 Practice: Burton http://www.wintertonmedicalpractice.nhs.uk Winterton Medical Manlake Avenue, Winterton, DN15 9TA 01724 732202 Practice http://www.wintertonmedicalpractice.nhs.uk

Data correct with NHS Choices - August 2017 *Website details have been taken from the practices own website

Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire 53 Appendix 4 - Home Support Providers

Providers Address: Telephone:

Advanced Care 8 Waterside Business Park, Livingstone Road, Hessle, 01482 219808 Yorkshire HU13 0EG 01482 534258 Affinity Trust 8 Springwell Court, Holbeck, Leeds, West Yorkshire, 01132 421388 LS12 1AL 07771 353737 Allied Healthcare Unit 4D Fields End Business Park, Thurnscoe, 01302 304670 Rotherham, S63 0JF Allied Healthcare 1 Morley Yard, Old Courts Road, Brigg, DN20 8JZ 01707 254664 Amara Care Artemis House, 25 High Street, Kirton in Lindsey, 01652 648335 Limited DN21 4LX Amber Care Kings Office Suite, 52a Queen Street, Market Rasen, 01673 308501 (Lincolnshire) LN8 3EN 07590 006363 Limited Amphion Europa House, 1 Modder Street, Scunthorpe, DN16 01724 844534 Homecare 2SH Ann Tuplin Care 27 Wells Street, Scunthorpe, DN15 6HL 01724 270083 Services (ATCS) Care Plus Care 3 Main Street, Althorpe, DN17 3HJ 01724 784588 (Isle) Limited Care Plus Care 35 Fleetgate, Barton Upon Humber, DN18 5QA 01652 634707 (UK) Limited Chestnut Suite 8, Concorde House, Limber Road, Kirmington, 01652 661985 Homecare Limited DN39 6YP Comfort Call 7-8 Blue Sky Way, Hebburn, Tyne & Wear, NE31 2EQ 0191 495 9541 Craegmoor Office F2, The Enterprise Village, Prince Albert 01472 351213 Supporting You in Gardens, Grimsby, DN31 3AG Lincolnshire Creative Support Suite 2, Unit 4 Park Square, Laneham Street, 07973 948409 Scunthorpe, DN15 6JH Elite Care 15 Beechway, Scunthorpe, DN16 2HF 01724 855582 Solutions Limited Emerald Care Unit 22, Queensway Business Centre, Dunlop Way, 01724 846111 Services (North Scunthorpe, DN16 3RN Lincs Ltd) Goodwin Sovereign House, Arkwright Way, Queensway 01724 231100 Healthcare Industrial Estate, Scunthorpe, DN16 1AL Services Ltd Gray Healthcare West Tower, Brook Street, Liverpool, L3 9PJ 0151 255 2830 Hales Group 84 Oswald Road, Scunthorpe, DN15 7PA 01724 897266

54 Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire HICA Homecare The Grange, Manor Road, Hatfield, Doncaster, DN7 01302 846584 6SB Ashby Meadows (01724 858664) Homecare4U Cavendish Court, South Parade, Doncaster, DN1 2DJ 01302 376593

HSS (Eden 427 Grimsby Road, Cleethorpes, DN35 7LB 01472 690807 Futures) 07392 31118 Ideal Community 11 Redcombe Lane, Brigg, DN20 8AU 01652 650585 Care Solutions JME 16 Kenneth Avenue, Dunsville, Doncaster, DN7 4DH 01302 886096 Lifeways 2 Nidd House, Richmond Business Park, Doncaster, 01302 344255 DN4 5NL New Concept Care 9 – 11 Southgate, Market Weighton, YO43 3AF 01430 876000 & Nursing Oakhills Crosshill House Residential Care Home & Home Care 01469 532139 Services, Market Place, Barrow Upon Humber, DN19 7BW Peak Homecare 2 The Shambles, Chesterfield, S40 1PX 01246 554321 Pulse Healthcare 5th Floor, Airedale House, Albion Street, Leeds, LS1 01132 885801 Ltd 5AW Royal Mencap KC Lightstream Stadium, Preston Road, Hull, HU9 5HE 01482 379510 RDaSH Woodfield House, Tickhill Road Hospital, Tickhill 01302 796000 Road, Balby, Doncaster, DN4 8QN Skills Support Russell Graham, Askern House, High Street, Askern, 01302 725154 Doncaster, South Yorkshire, DN6 0AA Thera East The West House, Alpha Court, Swingbridge Road, 0300 303 1282 Grantham, NG31 7XT Voyage (DCA) Moorgate Croft Business Centre, South Grove, 07515 609319 Rotherham Rotherham, S60 2DH Wider Options Options Autism Outreach Support Service – North, 01724 733777 (Aalps) Roxby House, Winterton Road, Scunthorpe, DN15 0BJ Willow Homecare 4 Dudley Street, Grimsby, DN31 2AB 01472 344222

Data correct with North Lincolnshire Council - August 2017

Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire 55 Appendix 5 - Opticians

Opticians Address: Telephone:

Asda Vision Centre Burringham Road, Scunthorpe, DN17 2XF 01724 407220 Boots 103 High Street, Scunthorpe, DN15 6LY 01724 847710 Brigg Optical 5 Chapel Court, Brigg, DN20 8JZ 01625 650400 Charles Irvine 295 Ashby High Street, Scunthorpe, DN16 2RY 01724 842619 Edwards & Mahal 12 Church Street, Epworth, DN9 1ER 01427 873578 Kirton In Lindsey 6 High Street, Kirton Lindsey, DN21 4LU 01652 649024 Opticians Norfolk Optics 259 Ashby High Street, Scunthorpe, DN16 2SD 01724 867117 Limited O' Brien VG & MJ 43-44 Wrawby Street, Brigg, DN20 8BS 01652 653595 Peebles & Wayte 2 Robert Street, Scunthorpe, DN15 6NG 01724 843528 Smith and Walker 1 High Street, Winterton, DN15 9PU 01724 733754 (Optometrists) Ltd Smith and Walker 16 High Street, Barton-upon-Humber, DN18 5PD 01652 632315 (Optometrists) Ltd Specsavers 54 High Street, Scunthorpe, DN15 6SX 01724 271451 Opticians Stephens 42 High Street, Barton-upon-Humber, DN18 5PD 01652 635997 Opticians Ltd Sutherland Optical 123 Mary Street, Scunthorpe, DN15 6LA 01724 865248 Associates Tesco Opticians Gallagher Park, Doncaster Road, Scunthorpe, DN15 0845 6779664 8GR Vision Express 78 High Street, Scunthorpe, DN15 6SD 01724 276220 (UK) Ltd.

Data correct with NHS Choices - August 2017

56 Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire Appendix 6 - Pharmacies

Pharmacies Address: Telephone:

Ancora Healthcare 291 Ashby Road, Scunthorpe, DN16 2AB 01724 877100 Limited Barrow Pharmacy High Street, Market Place, Barrow upon Humber, 01469 535002 DN19 7AA Boots Unit 2 North Lincolnshire Shopping Centre, Doncaster 01724 848176 Road, Scunthorpe, DN15 8TE Boots 7 Wrawby Street, Brigg, DN20 8JH 01652 652269 Boots 11 George Street, Barton Upon Humber, DN18 5ES 01652 632393 Boots 43-47 High Street, Scunthorpe, DN15 6SB 01724 864285 Boots 233-235 Ashby High Street, Scunthorpe, DN16 2SQ 01724 864755 Broughton 27 Brooklands Avenue, Broughton, DN20 0DY 01652 657770 Pharmacy Day Lewis 72 - 74 Cottage Beck Road, Scunthorpe, DN16 1LE 01724 842429 Pharmacy Jhoots Pharmacy 26 Oswald Road, Scunthorpe, DN15 7PT 01724 843398 Kingston 18 High Street, Messingham, Scunthorpe, DN17 3RS 01724 761771 Pharmacy LloydsPharmacy Doncaster Road, Scunthorpe, DN15 7DE 01724 852640 Inside Sainsbury's Lloydspharmacy Orchard Rise, Church Lane, Scunthorpe, DN15 7AN 01724 281494 Lloydspharmacy 1 High Street, Barton Upon Humber, DN18 5PA 01652 632129 Lloydspharmacy 6 Asda Development, Scotter Road, Scunthorpe, DN17 01724 869902 2XG Lloydspharmacy 10 Cambridge Avenue, Scunthorpe, DN16 3LG 01724 853160 Lloydspharmacy 29 Marsden Drive, Scunthorpe, DN15 8AL 01724 282821 Lloydspharmacy 85-87 Willoughby Road, Scunthorpe, DN17 2DJ 01724 865268 Lloydspharmacy 213 Ashby High Street, Scunthorpe, DN16 2JP 01724 842581 Morrisons Lakeside Parkway, Scunthorpe, DN16 3UA 01724 850669 Pharmacy Payne G 8 High Street, Kirton Lindsey, DN21 4LU 01652 648244 (Chemists) Ltd Riverside Barnard Avenue , Brigg, DN20 8AS 01652 600301 Pharmacy Sedgemill 38 Manlake Avenue, Winterton, DN15 9TA 01724 732369 Pharmacy Tesco Pharmacy Gallagher Park, Doncaster Road, Scunthorpe, DN15 0345 6779664 8GR

Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire 57 Unity Pharmacy Cambridge Avenue Med Ctr, Cambridge Avenue, 01724 864138 Bottesford, Scunthorpe, DN16 3LG Weldricks Market Place, Crowle, DN17 4LB 01724 710263 Pharmacy Weldricks 5 Church Street, Epworth, DN9 1ER 01427 872235 Pharmacy Weldricks 30 Church Street, Haxey, DN9 2HY 01427 754614 Pharmacy Weldricks 160-164 Frodingham Road, Scunthorpe, DN15 7JN 01724 276156 Pharmacy Weldricks The Ironstone Centre, West Street, Scunthorpe, DN15 01724 851195 Pharmacy (LPS) 6HX Well Ashby - Ashby Ashby Primary Care Centre, The Link, Ashby High 01724 865212 PCC Street, Scunthorpe, DN16 2UT Well Ashby - Ashby Clinic and Childs Ctr, Collum Lane, Ashby, 01724 865342 Collum Lane Clinic Scunthorpe, DN16 2SZ Westcliff Westcliff Precinct, Dryden Road, Westcliff, 01724 844477 Pharmacy Scunthorpe, DN17 1PS Whitworth 8 Springs Parade, Brigg, DN20 8EQ 01652 652196 Chemists Limited Whitworth 188 Ashby Road, Scunthorpe, DN16 2AP 01724 843194 Chemists Limited Village Pharmacy Howe Lane, Goxhill, Barrow on Humber, DN19 7JD 01469 532560

Data correct with NHS Choices - August 2017

58 Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire I can’t find what I’m looking for

Where can I get further information?

Remember to also look at other sections in this Directory

For example:

Are you a Young Carer? Look in the Caring and Support section on page 27

Are you interested in Volunteering? Look in the Work, Volunteering, Training and Support section on page 45

Having problems with alcohol? Look in the Alcohol and Drugs section on page 21

Still can’t find what you are looking for?

Healthwatch North Lincolnshire’s Acknowledgements Information Service

Telephone: 01724 844986 Wherever possible we have checked information with relevant organisations. This information may have been taken from organisation website entries or leaflets and confirmation that this is still extant and accurate has been verified by people employed by or associated with the entry. Any errors are entirely unintentional and if they exist will be amended in future editions of this publication.

We would also like to acknowledge that this Directory was inspired by the Directories produced by our colleagues at Healthwatch York and Healthwatch East Riding Yorkshire.

Mental Health and Wellbeing in North Lincolnshire • Healthwatch North Lincolnshire 59 Disclaimer Other Formats

Whilst every care has been taken to ensure If you would like information in this Directory that information contained in this Directory is in an alternative format, please contact accurate at the time of printing, Healthwatch Healthwatch North Lincolnshire’s Information North Lincolnshire cannot accept responsibility Service on: 01724 844986 for any errors or omissions. This Directory is available to download as a Information is up to date as of August 2017 pdf from our website www.healthwatchnorthlincolnshire.co.uk

Healthwatch North Lincolnshire Suite 36 & 37, Normanby Gateway Lysaghts Way, Scunthorpe, DN15 9YG Tel 01724 844986 [email protected] www.healthwatchnorthlincolnshire.co.uk