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Frequently Asked Questions (FAQ) Frequently Asked Questions (FAQ) How can we help you further? In this area of our website you can look for solutions to your problems quickly and easily and find answers to your questions. • Installation instructions for PCSUITE products Setup The Setup Wizard installs the program completely automatically for you. The following rules apply during this process: The “Next” button takes you to the next step in the installation process. The “Back” button takes you back to the previous step in the installation process, if you wish to amend an option retrospectively. The “Cancel” button terminates the installation process immediately. Up until this point no changes at all are made to your system. • Is the software XP-compatible? On the relevant product page you will find in the System requirements section the information you want to know about operating system compatibility. • Is the software Vista-compatible? On the relevant product page you will find in the System requirements section the information you want to know about operating system compatibility. • Is the Windows 7-compatible? On the relevant product page you will find in the System requirements section the information you want to know about operating system compatibility. • How can I change the language? You can change the language used in the program at any time under the general settings. With many programs, this operation requires you to restart the program. • How can I receive the newsletter? You can click the “Newsletter” section on our homepage and enter your email address. You will then receive our newsletter regularly, featuring special offers and voucher codes. IMPORTANT: You will receive an email in which you have to click a link. You then reconfirm that you own the email address (double opt-in procedure). This prevents email addresses from being misused by any third party. • I would like to stop receiving the newsletter. Where can I unsubscribe? Send an email to [email protected]. • I would like to test the software before I decide to buy it. Is this possible? Many of our products have a standard version available. You can find the standard versions on the Internet at numerous download portals, e.g. Download.com or Chip.de MARKEMENT Frequently Asked Questions (FAQ) • The standard version cannot be downloaded. First of all, many thanks for your interest in one of our products. There can be many reasons why you are having problems downloading our product. They may all be due to either your computer’s unsuitable settings or a poor connection between your Internet provider and our download servers. To exclude problems with your settings, carry out the following steps: • Deactivate any download manager you may have installed (e.g. GetRight, FlashGet, DAP, Go!Zilla). Many of these download managers can make it difficult to download products from our servers without problems. • Check your Internet browser’s proxy settings if you are slightly familiar with the technical aspects. If, for instance, a proxy server has been entered to speed up the generation of websites, remove this to test if this is where the problem lies. • Empty the cache and remove your browser’s temporary Internet files. You do this in Internet Explorer, for instance, by selecting Tools -> Internet Options. Click Delete Files in the window that appears and wait until the deletion process is complete. Then close the window. We hope that we have provided you with additional help in this article and that you have managed to download the product successfully. If none of the suggestions made by us have been of any help to you, you probably have a fault with your Internet connection. In this case, contact your Internet provider and explain the problem. • The trial period has expired. How can I activate the software? The standard version of PCSUITE products is available free for 90 days after installation. You can purchase your product license directly via our PCSUITE online shop or from an authorized PCSUITE partner and from retailers (e.g. Media Markt stores, etc.) in your area. • How do I get a license key? If you have opted for a PCSUITE product and order it, you will be sent a license key. • How will the license key be supplied to me? The license key is sent to you in your order confirmation email or it is displayed on the website after you have completed your order. • I have ordered a download version. Where do I find my download link? The download link is sent to you in your order confirmation email or it is displayed on the website after you have completed your order. • I have ordered the product as a backup CD, but I haven’t received it. Delivery by post takes up to 10 days from the order date. If you haven’t received the CD within 10 days, contact us at: [email protected] • My backup CD doesn’t work. What do I do now? Send an email to [email protected]. • I’ve lost my license information. What can I do? If you registered your product with PCSUITE, we can send you your license key again. If you purchased your product via the PCSUITE online shop, you are automatically registered with PCSUITE. Contact our support service at [email protected] and we will send you your license key again. MARKEMENT Frequently Asked Questions (FAQ) • The license key is not accepted. What do I do now? There may be a number of reasons for this problem. Some of the possible reasons are given below, along with the steps you need to take to resolve the problem: • Possible reason: You try to activate the version of the product you have installed with a product key for another version. For instance, you cannot activate PCSUITE DEFRAG PRO with a product key for PCSUITE BOOSTER PRO and vice versa. o Solution: Make sure that you have installed the version of the product for which you have purchased your product key. You can refer to the order confirmation email to see which version your product key is valid for. If it turns out that you have installed the wrong version, remove it from your system and download the correct version. • Possible reason: You are not entering the product key in exactly the way it appears in the order confirmation email. o Solution: If you purchased products directly from the PCSUITE online shop, you can have the product keys that you have purchased so far sent to you via email. If you purchased the product from other providers (e.g. Softwareload), contact the relevant retailer to obtain the product key again. • How often can I use the required license key? You can use your license key just once. • I have questions about my order. We are currently offering online license ordering, with the option of a backup CD being supplied via the PCSUITE online shop. The licenses that have been ordered are dispatched immediately after payment has been received. Delivery of the backup CD by post takes up to 10 days from the order date. You can also purchase all the products as software packages from retailers (Media Markt stores, etc.). If you have any questions about your order, contact us via email at: [email protected] If you need help in finding a Markement partner, contact us via email at: [email protected] • I can’t find my invoice. Can I request another one? Yes. If you click the link below, it will take you to the Mitgliederbereich (Members Area) where you can print out your invoice. To access you invoice, click “My Orders” and then select “Your Order(s)” from the menu. Your order is displayed. Click “Show Invoice” in the summary. Your invoice is displayed in a new window and you can now print it out. • Which payment method is quickest? Credit card is the quickest payment method. The product is dispatched immediately as soon as payment is received. • Who is Cleverbridge? Cleverbridge is a partner of Markement GmbH, responsible for the order process and payment transactions for Markement. A purchase agreement is established exclusively between Markement GmbH and you as the purchaser. MARKEMENT Frequently Asked Questions (FAQ) • I purchased software from a magazine, but cannot register. What do I do now? Send an email to [email protected]. • I purchased software from a magazine and installed it, but it doesn’t work or I get an error message. What do I do now? Send an email to [email protected]. • I’ve installed my software on my PC. Can I install it on other PCs as well? This depends on the type of license that you’ve purchased. Usually a software license must be purchased for each installation. • My PC crashed and I’d like to download my software again. Is this possible? Yes. If you click the link below it will take you to the members area where you can use your download link for 7 days after purchase. To do this, select the relevant order from the “My Orders” dropdown menu, then click below this “Download product”. • How do I uninstall a program? To uninstall the software, take the following steps: • Open the “Control Panel” via the Start menu. • Click “Add/Remove Programs” and “Software” • Select the program you want to uninstall from the list of installed programs. • Click “Add/Remove”. The process of uninstalling the software starts. If you have problems uninstalling the software, send us an email to [email protected] • What can I do if a program cannot be uninstalled? If the program is not completely uninstalled after the first attempt, it sometimes helps to run the uninstall program a second time.
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