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18-04-2011 4shared.com - free file sharing and stora… FREE FILE [email protected] My Account Sign Out SHARING

Premium FAQ Quick Tour English Frequently Asked Questions

General Questions • Where are my files stored? • Why do I need to sign up? • How long are my files stored for? • How can I change the Publisher name in my account? • How can I change a password for my account? • What should I do if I forgot a password? • How can I subscribe to a Premium account? • Is my data secure?

Managing Files & Folders • What files can I upload and store with your service? • Is there any limit to the number of files and their size that may be uploaded per user? • Are there any bandwidth limitations for traffic I can use? • How can I create a folder? • Can I upload several files at once? • How can I arrange and manage my files? • How can I rename a file or a folder? • How can I change the description of a file? • How can I delete a subfolder? • How can I move files from one folder to another one? • What is WebDav? How can I use a WebDAV client to connect to my account? • How can I create a photo album? • How can I stream video and audio files?

Sharing Files & Folders • How do I share my files with other users? Can I share my files with non-registered users? • How can I share a folder? • How can I prevent users from changing files in the shared folder? • How to set a password for a shared folder • Can you tell me how to set a subdomain for a folder? • How can I share a folder which stores both public and private files? • Can I invite someone to upload files into my shared folder? • If I want to share my file, how can I email a sharing link? • How can I upload files to the account directly from the web? • How can I make my files available for public search? • Why can't I find the files of my account which I made enabled for public search? • Is there any limitation for the number of downloads per file? • How can I download files using a download manager (FlashGet, GetRight, ReGet, etc.)? • Why does the Downloads counter value for each file in Detailed Statistics differ from the Downloads column value on the main file panel?

General questions

Where are my files stored?

The files you upload are hosted on our high-speed servers. Your individual virtual drive is set up for you when you register. As soon as you become a registered user you can create your own folders and upload files.

Why do I need to sign up?

We require a registration to create your account and set up your virtual drive, allowing you access to your files from any PC connected to the Internet, just by entering your email and password. Your files are kept safe within your account until you decide to share them, and there is no need to remember long links to your files.

Registration is free, simple, and takes seconds to complete. There is no need to enter your credit card details.

How long are my files stored for? http://www.4shared.com/faq.jsp#q36 1/6 18-04-2011 4shared.com - free file sharing and stora… How long are my files stored for?

Your Free account and all your files will be removed from 4shared only if you do not log into the account for 30 days.

How can I change the Publisher name in my account?

Please click on the 'My account' icon at the top right-hand corner of your account screen and then go to the 'Public Profile' tab on the 'My Account' page. Enter a new publisher name into the corresponding field and click on the 'Save' button.

How can I change a password for my account?

Click on the 'My Account' button in the upper right corner on your virtual drive to get to the account info page and select the 'Password' tab. Type your current password for the account in the 'Current password' field and the new one in the 'New password' and " Confirm password" fields. Note that both fields are case sensitive, so you should type exactly the same password twice. Click on the 'Save changes' button to complete the password change.

What should I do if I forgot a password?

If you forgot your password, please, open this link http://www.4shared.com/remindPassword.jsp, enter 4shared login and instructions will be emailed to you. Copy the long link you receive and open it in any browser to set a new password for your 4shared account. If you have not received the automatically sent email with the instructions, please send us combination of digits or letters (at least 6) and our Support Team will generate a new password for you manually.

How can I subscribe to a Premium account?

You can choose this subscription on the 'Upgrade' tab of your Account. The easiest way to get there is to click on the 'Upgrade' button in the upper right corner on your virtual drive. Also, you can open the tab by clicking on the 'My Account' button in the upper right corner on your virtual drive and by choosing the 'Upgrade' tab. Choose the subscription plan you want to buy and click on the 'Purchase' button.

Is my data secure?

We are taking security very seriously. Please take a look at 4shared security overview.

Managing Files & Folders

What files can I upload and store with your service?

You can upload any files that meet our Terms of use , i.e. you can not share illegal, pornographic, copyrighted materials, etc.

Here are the most popular types of files that may be shared: document file (*.doc, *.txt, *.pdf, *.rtf, *.xls) music file (*.mp3, *.ogg, *.wav, *.mid) video file (*.avi, *.mpg, *.mpeg) image file (*.jpg, *.gif, *.bmp, *.png) zip file (*.zip, *.rar, *.arj) any other types

Is there any limit to the number of files and their size that may be uploaded per user?

You may upload as many files as you like, but they should fit your virtual drive space. The space limit is 10 GB per account.

Currently 4shared sets a 2048 MB size limitation per file. Your files must not exceed the limit as, otherwise, they will be rejected.

If the size of the file is more than 2048 MB, you can split the file into smaller parts and upload them separately using the multi-upload feature.

Are there any bandwidth limitations for traffic I can use? http://www.4shared.com/faq.jsp#q36 2/6 18-04-2011 4shared.com - free file sharing and stora…

There are no restrictions on the amount of data that can be transferred. You can upload and download files that do not exceed the size of your account space.

How can I create a folder?

You can create a new folder or a new subfolder. To create a new folder open the My4shared folder and click on the 'Create a new folder' button on the toolbar, then name the new folder and click on the 'OK' button to complete creating the folder. If you plan to create a subfolder, start your actions by opening the parent folder.

Can I upload several files at once?

Yes, 4shared provides you with a special multi-upload feature which allows you to upload several files at once. The feature is especially useful for uploading a file by separate volumes if the size of the file exceeds the space limit.

How can I arrange and manage my files?

Your folder tree can contain an unlimited number of folders and subfolders. Files can be arranged in your folders using a simple intuitive Windows- style interface. You can copy, paste, and delete your files, or delete whole folders.

How can I rename a file or a folder?

To rename a file or a folder click on the 'Rename file/folder' icon opposite the name of the file/folder you want to rename. Being asked about the new name type it and press 'OK' to save the changes.

Please note that if you rename a file, you should type the same extension for it at the end of the new name.

How can I change the description of a file?

To change the file description, click on the name of a file to get to the file info page, and type a new file description in the 'Description' field at the bottom of the page. To save this change, click on the 'Save' button. Your new file name can be seen on the download page of the file.

How can I delete a subfolder?

First, open the parent folder of a subfolder you want to delete. Then click on the 'Delete' button opposite the subfolder and press 'OK' to confirm deleting the subfolder.

How can I move files from one folder to another one?

To move your files from one folder to another, tick them, and click on the 'Cut selected' button on the toolbar. Go to a folder you want to paste the cut files in, and click the 'Paste copied' button on the toolbar.

What is WebDav? How can I use a WebDAV client to connect to my account?

WebDav is a convenient way to store and retrieve files between your computer and your 4shared account using the built-in functions in the Microsoft Windows Explorer that you do with your local drives.

Our webdav address is: https://webdav.4shared.com/.

Follow the instructions to set up WebFolder in Linux

Go to "Places" -> "Connect to Server..." Choose "WebDAV (HTTP)" from the Service type drop list Enter "webdav.4shared.com" in the Server input box Click "Connect" Enter username and password in the next dialog. http://www.4shared.com/faq.jsp#q36 3/6 18-04-2011 4shared.com - free file sharing and stora…

Follow the instructions to set up WebFolder in Microsoft Windows XP

Click "Start" and then choose "My Computer" Choose "Tools" Option (from the top of window) Click "Map Network Drive" from list Click "Sign up for online storage or connect to a network server" at the bottom Click "Next" Select "Choose another network location" then click "Next >" again In the address field you will type https://webdav.4shared.com/ Enter your 4shared account login and password Click "Next" Click "Finish" You may drag the WebFolder on your desktop from "My Network Places", to create a Desktop Shortcut You can now Copy/Paste or Drag/Drop files into and out of this new directory structure.

At the moment we are still testing the feature and there could be troubles with setting it up in Vista. Sorry for the temporary inconveniences.

How can I create a photo album?

To create a photo album open the folder that contains photos that you are going to include into your photo album. Click on the 'Thumbnails' button on the toolbar to make the photos shown in the preview mode. If you decide to disable the photo album, click on the 'Thumbnails' button once again.

How can I stream video and audio files?

To play an audio/video file online you should click on the 'Stream media file' icon next to the name of the file. The small preview window will be opened.

Sharing Files & Folders

How do I share my files with other users? Can I share my files with non-registered users?

Your files can be shared with anyone, including non registered users. As soon as you upload your files on 4shared you will be able to share your file with others using an access link. You can email the link, place it on your web page, or publish it on forums or blogs.

However, if you don't want your file to be seen by everyone, you should share your link confidentially, with certain people only. As the link is generated securely, it is absolutely impossible to access the file.

How can I share a folder?

To share a folder you need to get a sharing link that will allow people who know it to access the folder. The easiest way to get the link is to open the folder you are going to share, and then click on the ' Activate' button next to the address bar on the top of the page.

Another way to share your folder is to open it and click on the 'Share current folder' button on the toolbar. In the opened window choose the 'Share this folder' radio button, and then click on the 'Save' button to activate the sharing link. As soon as the link is activated you will be able to see it in the address bar on the top of the page where your shared folder is. Click on the 'Back' button to get there.

How can I prevent users from changing files in the shared folder?

The FolderShare feature allows you to share any of your folders with anyone by setting different access permissions on the folder. Similar to a shared file, you can send a web-based link to your shared folder.

If the shared folder has Read-only access, people can only download files from the folder.

If you don't want certain files from your shared folder to be visible for other people, you should set up ' View only public files' option and tick the files in the folder as 'private' or ' public' correspondingly.

If your folder has 'Delete or rename files' or 'Moderator' permissions, then 4shared visitors can change your files. So don't set these permissions if you want to prevent your files from changes.

If your shared folder has a 'Moderator' access, other users get all functionality within this folder. http://www.4shared.com/faq.jsp#q36 4/6 18-04-2011 4shared.com - free file sharing and stora…

How to set a password for a shared folder

You can protect your shared folder from unauthorized access by setting a password for it. To set a password open a folder you want to share with a password protection. Click on the 'Share current folder' button on the toolbar and choose the 'Share this folder' radio button. Tick 'Add password' in the 'Link and Security' section, and type a chosen password in the 'Password' and 'Confirm password' fields. Note that both fields are case sensitive, so you should type absolutely the same password twice. Click on the 'Save changes' button to complete setting the password. Keep the password a secret, and let it be known only to those people with whom you want to share your folder.

Can you tell me how to set a subdomain for a folder?

To share all your account materials through a nice link like myfolder.4shared.com, right-click on the 'My 4shared' folder in the directory tree on the left and select 'Sharing and Security'. You will be taken to the page where you need to select the 'Share this folder' option. On the same page you can customize the link to your shared folder so that it looks like myfolder.4shared.com. This can be implemented in the 'Sub-domain' section. Just enter the name for the sub-domain and check if it is available.

You can use one sub-domain for free for any shared folder in your account.

How can I share a folder which stores both public and private files?

Open the folder you want to share and click on the 'Activate' button next to the sharing link or on the "Share current folder" button on the toolbar. In the last case, you have clicked 'Share current folder' and on the opened page choose the 'Share this folder' radio button. Then choose the 'view only 'public' files' option in the "Permissions' section and click on the 'Save' button to share the folder. After you click on the 'Back' button in the 'Access' column you will see that all files from the shared folder have a private status. This means that none of them will be shown to other people. To make some files shared tick them, and then click on the 'Mark selected files as public' button on the toolbar. Thus, only the public files in your shared folder will be available for others whereas the private files will be invisible.

Can I invite someone to upload files into my shared folder?

Yes, just set the 'Upload files' permission on the folder, and send him/her a link to the folder. The user will be able to upload any files that fit the file size upload limit and your drive free space.

If I want to share my file, how can I email a sharing link?

You can email sharing links only. Firstly, you should tick the files you want to share by email. Then click on the 'Email selected files' button on the toolbar. Type an email address in the 'To:' field, but please note that there should not be more than one addressee. Fill in the 'Subject' field and type the text of the message if needed. Click on the 'Send' button in the lower right corner to send your email. The links to the attached files will be added to the end of the message.

How can I upload files to the account directly from the web?

We call this feature 'Web Grab', and you can use it if only you are a subscriber of the Premium Plan.

To use this feature go to a folder where you are going to upload a file from the web, and chose the 'Web Grab' tab on the uploading panel in the lower right corner of the page. Type the URL address of the file that expected be uploaded and click on the 'Grab' button to start uploading the file to your account.

How can I make my files available for public search?

4shared users can search among your files only if you allow them to. To make your files from a particular folder available for public search, tick the checkbox 'Public search' when sharing the folder. If you want to make all files from your account accessible for public search choose the tab "Settings' in My Account and then tick the checkbox 'Allow to show my files in public search results'. Note: It takes 24-48 hours to index the files for the search system.

Why can't I find the files of my account which I made enabled for public search?

It takes some time to index your files for the search system. They will be added to the results list within 24-48 hours, with the next database update.

Is there any limitation for the number of downloads per file? http://www.4shared.com/faq.jsp#q36 5/6 18-04-2011 4shared.com - free file sharing and stora…

All files can be downloaded unlimited times, but each file can be downloaded by one visitor at the same time only. So, if the file is currently being downloading, you will see a notification. Please, wait for a couple of minutes while the downloading is completed.

Also, any visitor can download one file only at the same time. Our system checks your IP-address in order to count the number of downloads. It means that you cannot use download accelerators which create several downloading streams.

How can I download files using a download manager (FlashGet, GetRight, ReGet, etc.)?

We offer you a special feature 'Direct link', which is available for you if you are a subscriber of the Premium Plan. Click on the name of a file to get to the file info page. In the 'Direct link' field copy a link which allows you to download the file and then paste it to the corresponding field of your download manager.

Also, you can download a file by clicking on the 'Download' icon opposite the name of the file.

Why does the Downloads counter value for each file in Detailed Statistics differ from the Downloads column value on the main file panel?

The Downloads counter in Detailed Statistics displays the total number of download requests, while the Downloads column on the main file panel displays number of successful downloads for each file.

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