18-04-2011 4shared.com - free file sharing and stora… FREE FILE [email protected] My Account Sign Out SHARI NG Premium FAQ Quick Tour English Frequently Asked Questions General Questions • Where are my files stored? • Why do I need to sign up? • How long are my files stored for? • How can I change the Publisher name in my account? • How can I change a password for my account? • What should I do if I forgot a password? • How can I subscribe to a Premium account? • Is my data secure? Managing Files & Folders • What files can I upload and store with your service? • Is there any limit to the number of files and their size that may be uploaded per user? • Are there any bandwidth limitations for traffic I can use? • How can I create a folder? • Can I upload several files at once? • How can I arrange and manage my files? • How can I rename a file or a folder? • How can I change the description of a file? • How can I delete a subfolder? • How can I move files from one folder to another one? • What is WebDav? How can I use a WebDAV client to connect to my account? • How can I create a photo album? • How can I stream video and audio files? Sharing Files & Folders • How do I share my files with other users? Can I share my files with non-registered users? • How can I share a folder? • How can I prevent users from changing files in the shared folder? • How to set a password for a shared folder • Can you tell me how to set a subdomain for a folder? • How can I share a folder which stores both public and private files? • Can I invite someone to upload files into my shared folder? • If I want to share my file, how can I email a sharing link? • How can I upload files to the account directly from the web? • How can I make my files available for public search? • Why can't I find the files of my account which I made enabled for public search? • Is there any limitation for the number of downloads per file? • How can I download files using a download manager (FlashGet, GetRight, ReGet, etc.)? • Why does the Downloads counter value for each file in Detailed Statistics differ from the Downloads column value on the main file panel? General questions Where are my files stored? The files you upload are hosted on our high-speed servers. Your individual virtual drive is set up for you when you register. As soon as you become a registered user you can create your own folders and upload files. Why do I need to sign up? We require a registration to create your account and set up your virtual drive, allowing you access to your files from any PC connected to the Internet, just by entering your email and password. Your files are kept safe within your account until you decide to share them, and there is no need to remember long links to your files. Registration is free, simple, and takes seconds to complete. There is no need to enter your credit card details. How long are my files stored for? http://www.4shared.com/faq.jsp#q36 1/6 18-04-2011 4shared.com - free file sharing and stora… How long are my files stored for? Your Free account and all your files will be removed from 4shared only if you do not log into the account for 30 days. How can I change the Publisher name in my account? Please click on the 'My account' icon at the top right-hand corner of your account screen and then go to the 'Public Profile' tab on the 'My Account' page. Enter a new publisher name into the corresponding field and click on the 'Save' button. How can I change a password for my account? Click on the 'My Account' button in the upper right corner on your virtual drive to get to the account info page and select the 'Password' tab. Type your current password for the account in the 'Current password' field and the new one in the 'New password' and " Confirm password" fields. Note that both fields are case sensitive, so you should type exactly the same password twice. Click on the 'Save changes' button to complete the password change. What should I do if I forgot a password? If you forgot your password, please, open this link http://www.4shared.com/remindPassword.jsp, enter 4shared login and instructions will be emailed to you. Copy the long link you receive and open it in any browser to set a new password for your 4shared account. If you have not received the automatically sent email with the instructions, please send us combination of digits or letters (at least 6) and our Support Team will generate a new password for you manually. How can I subscribe to a Premium account? You can choose this subscription on the 'Upgrade' tab of your Account. The easiest way to get there is to click on the 'Upgrade' button in the upper right corner on your virtual drive. Also, you can open the tab by clicking on the 'My Account' button in the upper right corner on your virtual drive and by choosing the 'Upgrade' tab. Choose the subscription plan you want to buy and click on the 'Purchase' button. Is my data secure? We are taking security very seriously. Please take a look at 4shared security overview. Managing Files & Folders What files can I upload and store with your service? You can upload any files that meet our Terms of use , i.e. you can not share illegal, pornographic, copyrighted materials, etc. Here are the most popular types of files that may be shared: document file (*.doc, *.txt, *.pdf, *.rtf, *.xls) music file (*.mp3, *.ogg, *.wav, *.mid) video file (*.avi, *.mpg, *.mpeg) image file (*.jpg, *.gif, *.bmp, *.png) zip file (*.zip, *.rar, *.arj) any other types Is there any limit to the number of files and their size that may be uploaded per user? You may upload as many files as you like, but they should fit your virtual drive space. The space limit is 10 GB per account. Currently 4shared sets a 2048 MB size limitation per file. Your files must not exceed the limit as, otherwise, they will be rejected. If the size of the file is more than 2048 MB, you can split the file into smaller parts and upload them separately using the multi-upload feature. Are there any bandwidth limitations for traffic I can use? http://www.4shared.com/faq.jsp#q36 2/6 18-04-2011 4shared.com - free file sharing and stora… There are no restrictions on the amount of data that can be transferred. You can upload and download files that do not exceed the size of your account space. How can I create a folder? You can create a new folder or a new subfolder. To create a new folder open the My4shared folder and click on the 'Create a new folder' button on the toolbar, then name the new folder and click on the 'OK' button to complete creating the folder. If you plan to create a subfolder, start your actions by opening the parent folder. Can I upload several files at once? Yes, 4shared provides you with a special multi-upload feature which allows you to upload several files at once. The feature is especially useful for uploading a file by separate volumes if the size of the file exceeds the space limit. How can I arrange and manage my files? Your folder tree can contain an unlimited number of folders and subfolders. Files can be arranged in your folders using a simple intuitive Windows- style interface. You can copy, paste, and delete your files, or delete whole folders. How can I rename a file or a folder? To rename a file or a folder click on the 'Rename file/folder' icon opposite the name of the file/folder you want to rename. Being asked about the new name type it and press 'OK' to save the changes. Please note that if you rename a file, you should type the same extension for it at the end of the new name. How can I change the description of a file? To change the file description, click on the name of a file to get to the file info page, and type a new file description in the 'Description' field at the bottom of the page. To save this change, click on the 'Save' button. Your new file name can be seen on the download page of the file. How can I delete a subfolder? First, open the parent folder of a subfolder you want to delete. Then click on the 'Delete' button opposite the subfolder and press 'OK' to confirm deleting the subfolder. How can I move files from one folder to another one? To move your files from one folder to another, tick them, and click on the 'Cut selected' button on the toolbar. Go to a folder you want to paste the cut files in, and click the 'Paste copied' button on the toolbar. What is WebDav? How can I use a WebDAV client to connect to my account? WebDav is a convenient way to store and retrieve files between your computer and your 4shared account using the built-in functions in the Microsoft Windows Explorer that you do with your local drives. Our webdav address is: https://webdav.4shared.com/.