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NSW Trainlink Business Rules

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NSW Trainlink Business Rules NSW TrainLink Business Rules NSW TrainLink Business Rules ......................................................................... 1 1 Definitions, interpretations ......................................................................................... 1 2 General ......................................................................................................................... 1 Passenger conduct ......................................................................................................................................... 1 Alcohol ............................................................................................................................................................ 1 Privacy and personal information Act compliance ......................................................................................... 2 Infringements .................................................................................................................................................. 2 Lost property ................................................................................................................................................... 2 Confiscation of concession cards or tickets ................................................................................................... 3 Animals on NSW TrainLink services .............................................................................................................. 3 3 to 5 Spare ............................................................................................... 3 6 Fares ............................................................................................................................. 1 Extended journey ............................................................................................................................................ 1 Fare overrides ................................................................................................................................................ 1 Cancellation .................................................................................................................................................... 2 Exchange ........................................................................................................................................................ 2 Refund ............................................................................................................................................................ 3 Fares from NSW Border to Interstate Locations ............................................................................................ 3 Fare scale - GST included - effective 1 September 2007 ........................................................................... 4 7 Discount fares .............................................................................................................. 1 Season Fares ................................................................................................................................................. 1 8 Ticketing ....................................................................................................................... 2 NSW Train Australian Business Number (ABN)............................................................................................. 3 Computer-printed tickets ................................................................................................................................ 4 NSW TrainLink Road Coach Tickets .............................................................................................................. 6 NSW TrainLink On-Board Train Tickets ......................................................................................................... 7 Holders of economy class tickets travelling first class ................................................................................... 8 Promotional fares ........................................................................................................................................... 8 Lost or mutilated ............................................................................................................................................. 8 Obsolete or redundant ticket stock ................................................................................................................. 9 Sleeping Berths ............................................................................................................................................ 10 Sole use of sleeping compartment ............................................................................................................... 11 Children & infants sharing ............................................................................................................................ 11 Children & infants sharing ............................................................................................................................ 12 One person 2 seats ...................................................................................................................................... 13 Sponsored fare tickets .................................................................................................................................. 13 Sep 2016 NSW TrainLink Regional Train & Coach Services BRM Letters of authority ........................................................................................................................................ 15 Unbooked travel – Go Show......................................................................................................................... 16 Pay on board rail and coach services – Pay Con......................................................................................... 17 9 Payment ........................................................................................................................ 1 Cash ............................................................................................................................................................... 1 Cheques ......................................................................................................................................................... 1 EFTPOS/credit cards ...................................................................................................................................... 2 Creditcard Bookings & Payments ................................................................................................................... 3 Pay it @ Post .................................................................................................................................................. 4 10 Travel passes ............................................................................................................ 1 Ticketing ......................................................................................................................................................... 1 Passes Purchased Online ............................................................................... 1 Premium Discovery Pass ............................................................................................................................... 2 Economy Discovery Pass ............................................................................................................................... 3 Procedures for sale/compile/use of travel passes .......................................................................................... 4 11 Non-accredited ticketing agents .............................................................................. 5 Procedures ..................................................................................................................................................... 5 12 Educational/familiarisation travel for accredited and non-accredited agents .... 1 NSW TrainLink accredited agents .................................................................................................................. 1 AFTA or IATA Travel Agent Card Holders ..................................................................................................... 2 13 Special Needs ............................................................................................................ 1 Portable Medical Oxygen Cylinders ............................................................................................................... 1 Oxygen Concentrators .................................................................................................................................... 2 CPAP machine ............................................................................................................................................... 2 14 to 15 Spare ............................................................................................... 1 16 Ordinary ...................................................................................................................... 1 Adults .............................................................................................................................................................. 1 Children (under 4 years see ‘Infants’) ............................................................................................................ 1 Infants ............................................................................................................................................................
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