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Intercity Train Guard Wollongong

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Intercity Train Guard Wollongong Intercity Train Guard Wollongong Information pack Contents How to use this information pack ..................................................................................................2 Being a Train Guard with NSW TrainLink .................................................................................. 3 What is it really like? ............................................................................................................................ 3 About NSW TrainLink ......................................................................................................................... 5 The role of a Train Guard .................................................................................................................... 7 Career Journey to Intercity Guard ................................................................................................ 9 Employment matters, benefits and policy ................................................................................ 11 The recruitment and selection process ..................................................................................... 13 Questions and answers ..................................................................................................................... 16 How to use this information pack This Information pack contains everything you need to know before applying for the role. Read all the information in this pack. Think carefully about whether this role is right for you and your lifestyle.… You will be tested on how well you understand and retain the information in this pack throughout the application process, so study it carefully. We look forward to reviewing your application and hope to welcome you on board our intercity network soon! © NSW TrainLink New South Wales Owner: Talent Printed copies are uncontrolled. Information accurate as at 23/07/2021 2 Being a Train Guard with NSW TrainLink Have you got what it takes? Being a Train Guard with NSW TrainLink is an awesome job. You get to join a friendly and passionate team, who travel all over the Sydney metropolitan and NSW regional network and get hands-on with cutting edge train technology, all while making a real difference to our customers. Our Train Guards help our customers by connecting them with work, school, and loved ones. This is a chance to progress your career journey within the organisation and to enhance your strong customer service and communication capabilities and technical skills. What is it really like? Being a Train Guard with NSW TrainLink is a rewarding job. Every day, we assist customers from our regional communities to get to their destinations safely. You will have close contact and support from your frontline leadership team. A day’s work may see you working across the South coast line From Bomaderry, Kiama, up to Bondi junction and Central Sydney. This position will really put you at the heart of our customers both regional and South Coast communities. Like any job, there is a lot more to being a Train Guard than meets the eye. We’re a friendly bunch and we have a lot of fun, however being a Train Guard also has its unique challenges. For example: We work around the clock which means late nights, early mornings, weekends, and public holidays. We interact with hundreds of customers every day from every background, and need to adapt our communication style to suit their needs. We deal with challenging situations that require us to think on our feet and make critical decisions under pressure. We do whatever it takes to make sure our customers have the best possible experience as they travel across the NSW TrainLink network. © NSW TrainLink New South Wales Owner: Talent Printed copies are uncontrolled. Information accurate as at 23/07/2021 3 It takes a special type of person - organised, reliable, punctual, committed and trustworthy. Before you can begin working as a qualified Train Guard, you will need to complete rigorous training that includes classroom learning and written and practical assessments and on-the-job training with some home study. Our training schedule means that you will need to put in additional hours during evenings and weekends and occasionally make sacrifices in your home life to be successful in your course. Once your training is complete, you will still need to work to a tight schedule, as we are relying on you to show up every day and keep the complex train network running. You may need to work unusual hours; making sure that every customer makes it to their destination safely. You will be required to come to work with absolutely no alcohol or prohibited drugs in your system and submit to random testing regularly. You will also need to perform well in high-pressure situations, always keeping the safety of our customers at the heart of everything you do. This Information Pack contains everything you need to know before applying for a role as Train Guard with NSW TrainLink. Read it and think carefully about whether the role is right for you. You will be tested on the information in this pack throughout the application process. © NSW TrainLink New South Wales Owner: Talent Printed copies are uncontrolled. Information accurate as at 23/07/2021 4 About NSW TrainLink We connect regional communities on rail and coach services across NSW and into Victoria, Queensland and the Australian Capital Territory. We’re committed to providing a safe, reliable and comfortable ride for customers, and improving transport options for regional communities. Why our services are important • We serve commuters between Sydney, Blue Mountains, Newcastle and Wollongong. • We serve leisure travellers throughout the state. • We connect regional customers in NSW with major cities and regional centres for access to medical, education and leisure services. • We support economies and tourism by bringing visitors to regional areas. Our Intercity train services operate between Sydney and the Hunter, Central Coast, Blue Mountains, Southern Highlands, and South Coast regions. The Intercity network depots include: • Sydney Terminal Intercity • Gosford • Moss Vale • Newcastle • Mt Victoria • Wollongong • Lithgow © NSW TrainLink New South Wales Owner: Talent Printed copies are uncontrolled. Information accurate as at 23/07/2021 5 Key facts 3077 Weekly intercity train services 713 Weekly regional train and coach services 356 km Travelled by regional customers on average 385 km Destinations reached by our train and coach services 5892 km network More than 60 times the size of the Sydney metropolitan area 46 million Annual customer journeys 44.7 million Intercity train journeys Preparing for the future In the past five years, our patronage has increased by 30 per cent and is expected to keep growing at five per cent per year. We’re preparing for more customers and more services in a number of ways, including: • We’re delivering a new, state-of-the-art fleet of intercity trains that will provide a new level of comfort and convenience for the thousands of customers who travel between Sydney and the Central Coast and Newcastle, the Blue Mountains, and the South Coast every day. • We’re replacing our ageing NSW regional rail fleet and have initiated the planning and design of new regional fleet for customers traveling from Sydney to NSW regional centres and interstate including Canberra, Melbourne and Brisbane. • Adding more crew to our team. © NSW TrainLink New South Wales Owner: Talent Printed copies are uncontrolled. Information accurate as at 23/07/2021 6 The role of a Train Guard Role overview Train Guards are responsible for moving over 1,200 people per trip. As a Train Guard, you’ll be making a valued contribution to your community by making sure that our customers get to their destination safely and on time. As a Train Guard • You are responsible for the safety of your customers • You care about what you do and make a difference • You make the right decisions in high pressure situations • You are an action orientated problem solver • You are committed to continuous improvement and ongoing learning and development Once you qualify as a Train Guard on successful completion of the Career Journey to Intercity Guard program, your day to day responsibilities include: • Sign-on duties which include familiarisation of requisite documentation issued at the beginning of shift • Communicating information about train services, destinations, delays, connecting services, convenient routes, other means of transport and Sydney attractions by making public announcements and answering any passenger enquiries where possible • Providing customer service and physical assistance to NSW TrainLink customers as required • Maintaining route knowledge • Supporting the Driver in fault management and protection of the train • Dealing with critical incidents and/or emergency situations and • Integration of customer service principles and a “one team” approach by understanding that other teams contribute to your success. © NSW TrainLink New South Wales Owner: Talent Printed copies are uncontrolled. Information accurate as at 23/07/2021 7 The working environment Being a Train Guard is not a standard 9-5 office job. The unique working environment is not suited to everyone and takes time to adapt to. Train Crew schedules are rostered with start and finish times that can vary significantly during the month. Shift times Train crew schedules are rostered around the clock across a 24 hour span with varied start and finish times. Higher penalty pay rates apply for shifts and weekends. Shift
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