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Welcome
Hawaiian is very pleased to welcome your business to London House. We look forward to working with you and forging a long and meaningful relationship.
Hawaiian is committed to “partnering”, with an emphasis on developing mutually beneficial working relationships between commercial tenants and our Hawaiian team. The location, ambience and market positioning of London House are important, however we believe it is the synergy and cooperation between tenants and the owner that will ensure your office space delivers all it can to facilitate your effective business operation.
We have prepared this Handbook to outline our procedures and guidelines on how London House operates. It also includes information about how to maximise the use of your space. This Handbook includes the Hawaiian philosophy, our beliefs and values.
The Hawaiian Team comprises experienced Property Professionals, Administrators, Marketers and Facilities Managers. We encourage you to use our resources for the benefit of your business.
RUSSELL GIBBS Director and Chief Executive Officer Hawaiian
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About Hawaiian
Hawaiian is a Western Australian-based property group.
Established in 1993, Hawaiian combines its corporate and property ownership expertise with the flexible approach of a privately owned company.
Hawaiian owns and manages an Australia-wide commercial, retail and hospitality portfolio.
The group’s property portfolio includes seven shopping centres in the Perth metropolitan area, four commercial properties in Perth and Sydney and a number of hospitality interests including the world- renowned Cable Beach Club Resort & Spa in Broome.
To achieve Hawaiian’s philosophy of uniting business and people, the group seeks to add value to all of its stakeholders and demonstrates this objective by self-managing all of its investment properties.
By undertaking all key management activities including marketing, facilities management, leasing and property administration, Hawaiian is able to deliver many benefits to its network.
Industry accolades have been awarded to Hawaiian for leading the way in its Green Star developments, creating innovative retail precincts and providing luxurious resort experiences at Cable Beach Club Resort & Spa.
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Contents
CONTENTS ...... 6 QUICK TAKES ...... 8 PROPERTY CONTACT DETAILS ...... 9 HAWAIIAN CONTACT DETAILS ...... 10 FACILITIES MANAGEMENT ...... 11
HAWAIIAN ’S SERVICE STANDARD ...... 11 FACILITY SERVICES ...... 12
WASTE MANAGEMENT ...... 12 COMPLIANCE OF SERVICES ...... 12 ELECTRICAL POWER SUPPLY AND DISTRIBUTION ...... 13 POWER FAILURE ...... 13 ELECTRICAL EMERGENCY LIGHTING ...... 13 OFFICE MAINTENANCE ...... 13 COMMON AREA MAINTENANCE ...... 13 CLEANING , RUBBISH REMOVAL AND RECYCLING ...... 14 PATHS OF TRAVEL AND FIRE STAIRS ...... 14 THEFT AND VANDALISM ...... 14 DISTURBANCES ...... 15 KEYS AND LOCKS ...... 15 OCCUPATIONAL HEALTH & SAFETY ...... 15 BUILDING SERVICES ...... 16
CAR PARK ...... 16 BICYCLE STORAGE ...... 16 LOADING BAY ...... 16 RESTROOMS ...... 16 FITNESS CENTRE ...... 17 CONFERENCE ROOM ...... 17 SMOKING POLICY ...... 17 LIFTS ...... 17 WEEKENDS & PUBLIC HOLIDAYS / AFTER -HOURS MOVEMENTS ...... 18 ACCESS CARD PROTOCOL ...... 18 AFTER -HOURS ACCESS AND CONTACT ...... 18 LOBBY DIRECTORY SIGNAGE ...... 18 SECURITY ...... 19 WORK REQUEST SYSTEM ...... 21
HOW TO USE THE WORK REQUEST SYSTEM ...... 21
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OFFICE DESIGN AND FIT-OUT ...... 22
FIT -OUTS ...... 22 REFURBISHMENT AND ALTERATIONS TO OFFICE PREMISES ...... 22 CONTRACTORS ON SITE ...... 22 BLINDS ...... 22 MARKETING: MORE THAN JUST A LANDLORD ...... 23
HAWAIIAN ADVANTAGE ...... 23 RESEARCH ...... 23 WEBSITES ...... 23 SPONSORSHIP ...... 23 HAWAIIAN ALIVE ...... 24 CABLE BEACH CLUB RESORT & SPA (B ROOME ) ...... 24 LEASING: NURTURING LONG-TERM RELATIONSHIPS ...... 25
THE LEASE AGREEMENT ...... 26 INSURANCE ...... 26 CERTIFICATE OF CURRENCY ...... 27 VARIABLE OUTGOINGS ...... 27 SELLING YOUR BUSINESS ...... 27 PERMITTED USE ...... 28 LEASE ENQUIRES ...... 28 PAYMENT OF ACCOUNTS ...... 28
APPENDICES ...... 29
EMERGENCY PROCEDURES AND ORGANISATION FOR HAWAIIAN PROPERTIES ...... 30 EVACUATION PROCEDURE ...... 33 DISCLAIMER STATEMENT ...... 34
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Quick Takes
1. Building Address 216 St Georges Terrace, PERTH WESTERN AUSTRALIA 6000 2. Building Management Office The Facilities Manager Office is located on the ground floor, next to the lift lobby. Telephone: (08) 9426 8888 Facsimile: (08) 9322 4303 Email: [email protected] Website: www.londonhouse.com.au 3. Operating Hours Monday to Friday 7.30am - 6.00pm Saturday & Sunday Closed Public Holidays Closed Restricted Access Access is available 4. Building Amenities Tenancy Restrooms Located on all floors General/Accessible Restrooms Ground Floor Fitness Centre Mezzanine Secure Tenant Carpark Public Car Park Secure Bike Storage Basement 5. Work Requests Work Request effectively manages tenant requests or common area maintenance issues online. All tenant requests should be raised via the tenant portal at www.londonhouse.com.au . Nominated employees will be provided access. Login information is provided by the Facilities Manager. 6. Hawaiian Advantage Open to members of the Hawaiian ‘family’, Hawaiian Advantage provides a range of benefits including a year-round offer for accommodation at Cable Beach Club Resort & Spa, plus event and ticket opportunities. For more details: Amanda Bolt, (08) 9426 8829 or [email protected] . 7. Sponsorship Hawaiian has a strong focus on adding value to the lives of local communities by cultivating awareness in the Arts, encouraging our young people and supporting those in need. Hawaiian has a number of partnerships with Arts organizations which allow us to facilitate community engagement. Hawaiian’s sponsor 8. partners include; His Majesty’s Theatre Foundation; Youth Focus; Perth Wildcats; WA Opera; Black Swan State Theatre Company; and more.
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Property Contact Details
Building Management Numbers Property Owner: Hawaiian Investments Pty Ltd
Property Manager: Hawaiian Pty Ltd Ground Floor 235 St Georges Terrace PERTH WA 6000 Tel: (08) 9426 8888 Fax: (08) 9322 4303 Trust Accountant: CB Richard Ellis PO Box 7262 Cloisters Square PERTH WA 6850 Tel: (08) 9426 8888 Fax: (08) 9322 4303
Payment of Account: CB Richard Ellis (C) P/L T/A CB Richard Ellis ITF Hawaiian Pty Ltd REBA Trust A/C – IB TC 47453 BankWest 108 St Georges Terrace PERTH WA 6000 BSB: 306-089 Account No.: 1311216
Emergency Numbers Life threatening (police, fire, ambulance): 000 Non-emergency (police): 131 444
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Hawaiian Contact Details
Commercial Team Numbers Head Office: Hawaiian Ground Floor, 235 St Georges Terrace PERTH WA 6000 Tel: (08) 9426 8888 Fax: (08) 9322 4303
Asset Manager: Antony Crossland Direct: (08) 9426 8844 Email: [email protected]
Property Manager: Leanne Wright Direct: (08) 9426 8842 Email: [email protected]
Facilities Manager: Adam Fort Direct: 0439 038 014 Email: [email protected]
Senior Facilities Manager: Peter Lindsay Direct: (08) 9426 8853 Email: [email protected]
Leasing: Graeme McKeown Direct: (08) 9426 8820 Email: [email protected]
Marketing Manager: Amanda Bolt Direct: (08) 9426 8829 Email: [email protected]
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Facilities Management
Hawaiian’s Service Standard
Hawaiian adopts a ‘holistic’ approach to the management of its property portfolio. All properties are viewed as long-term investments and so we invest our resources to maintain the calibre and quality of all commercial assets.
We strive to achieve a balance between the economic, social and environmental imperatives of our business, whilst providing services and space to your business, and in this regard Hawaiian adopts a thorough approach to environmental, health and safety standards.
Hawaiian has centralised its facilities management operations and is able to deliver high quality management applications to all its properties.
A key tool that ensures Hawaiian is able to achieve our high service standards is the Work Request system, accessible from the building’s website www.londonhouse.com.au . This program is available to nominated employees of Hawaiian tenants only.
This system can manage requests for work from tenants as well as provide information on the building and is a portal to enable you to keep your contact details accurate.
The focus of our facilities management effort is to provide safe and secure commercial offices that are equipped with modern conveniences. Security is a high priority and CCTV cameras are installed at strategic locations.
As part of our corporate social responsibility initiatives, Hawaiian managed properties participate in waste management and energy saving programs. As innovations and new standards are developed in this area, Hawaiian reviews what changes can be applied to all our properties.
We put special effort into maintaining our properties, thereby reducing risk of injury to people or damage to property. Our personnel undertake specific training to handle emergency situations; we understand how an incident can affect your business.
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Facility Services
Waste Management
Co-mingled and cardboard recycling is available to Tenants and we actively encourage you to partner with us in diverting waste from landfill. Please liaise with your Facilities Manager should you wish to participate in this initiative.
Tenants who do choose to use recycling bins need to place them in a central location where they can be removed for collection weekly, being returned to the Tenancy on the next business day. In support of recycling, personal ‘under desk’ recycling trays are available for all staff working in the building. When these trays are full, they can be emptied by the user into the office bulk collection bin.
Compliance of Services
Hawaiian rigorously manages risk in our Commercial Buildings. The Facilities Manager responsible for the building will review areas of compliance within your Tenancy on a monthly basis. Premises must comply with regulatory requirements at all times and tenant cooperation in providing evidence of testing when requested is appreciated.
Utilities
Air Conditioning
Air conditioning operates automatically during the building’s standard operating hours. After-hours air conditioning is available by activating the air conditioning control push button, which will run in your tenancy for a two (2) hour period. Run times are recorded as costs and are charged on a monthly basis.
Temperature throughout the building is set at the recommended Australian Standards range between 21 and 25°C.
Perimeter blinds form an integral component of passive air conditioning and for the comfort of tenants we encourage the closing of blinds where external temperatures are forecast to rise above the design temperature of 35°C. Our Facilities Manager will circulate a reminder on these occasions.
Please log a Work Request if you experience any issues with the air conditioning.
Condenser Water/Computer Loop
A condenser water loop is available to tenants to connect supplementary units to support high heat load areas such as meeting spaces and server rooms. Status monitoring at the air conditioning computer enables the Facility Manager to identify and communicate any system failures.
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Electrical Power Supply and Distribution
Power comes from a sub-station supplied by the supply authority. Tenants have their individual meters in the floor distribution board. The meters are read on a monthly basis and the rate charged is that levied by the supply authority.
Power Failure
A 600KVA Standby Diesel generator system is installed for essential services in common areas and a small area of tenancies to enable an ordered evacuation of the property should circumstance necessitate.
Upon the loss of the main incoming power supply, selected services will be disconnected at the main board and the generator will automatically start following a timed delay
Back-up power supply to support tenant infrastructure is not available. The emergency lights operate for a predetermined 90 minute period to enable tenants to vacate the property safely. On emergency power, one lift remains operational for use, should you be unable to exit through the evacuation stairs. For fire safety reasons, do not use candles or other naked flame.
Electrical Emergency Lighting
There is adequate emergency lighting in the public areas to provide safe egress in the event of a power outage. Exit signs will illuminate to guide people for up to 90 minutes. Our equipment is tested and approved every six (6) months. Hawaiian incorporates the testing of Tenant emergency lighting into base building testing and will request authorisation to repair or seek the repair of faulty fittings as a cost to the Tenant.
Office Maintenance
You are responsible for the maintenance of your office to standards originally approved by Hawaiian. This includes maintaining doors, walls, floor coverings, ceilings, windows, plate glass and all plumbing, electrical services, general and emergency lighting.
Our Facilities Manager will be pleased, whenever possible, to direct you to our preferred contractors who have an understanding of this building’s infrastructure.
Common Area Maintenance
Hawaiian is responsible for the maintenance of all common areas. Common areas of London House include lobbies, toilets, common kitchens, showers and fitness facilities, fire exit stairs, car park and driveways.
Please log a Work Request if you experience any issues with any of the common areas listed above.
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Cleaning, Rubbish Removal and Recycling
Cleaners are appointed to the building and work between 7.30am to 1pm and 6pm to 8.30pm weekdays. Special request cleaning can be arranged through the Work Request system. Major irregular cleaning when required will occur with advanced notice to affected tenants and pedestrians. At all times, any disruptions are considered and the impact on tenants and pedestrians is aimed to be minimised.
When cleaning of your tenancy is complete the cleaners will, if the floor is not occupied, switch off all lights and secure access doors. A detailed list of the cleaning provided and a program for service delivery is available from your Facilities Manager.
Special cleaning services such as washing of dishes is available to our tenants at their cost and your Facilities Manager can introduce you to our cleaning service representative
If you have an excess of rubbish to dispose of, please log an online work request as large quantities of rubbish may require deployment of additional resources or special arrangements.
Paths of Travel and Fire Stairs
Commercial buildings generally have a minimum of two (2) fire stairs that should be used only in the case of an emergency. We recommend that Tenants familiarise themselves with the paths of exit from the building.
It is a legislated requirement for designated paths of travel to a point of exit and the exit door to be maintained clear of obstruction and combustible materials at all times and the Facilities Manager will audit this aspect of compliance on a regular basis. We ask for your support in managing this requirement within your Tenancy as it may be your life that is dependant of clear paths being maintained.
Theft and Vandalism
Be alert! Theft from offices is far more prevalent than you may realise.
Remember the guest, office visitor, courier or contractor who is acknowledged is less likely to steal. Effective liaison thereby reduces the likelihood of theft from your premises.
Always keep valuables like wallets, purses, etc under lock and key to reduce the opportunity for theft from back rooms and unattended areas or when the attention of staff is diverted.
If you are a representative office of a national business we suggest that you obtain from your Head Office instructions regarding theft or losses from your premises and copies of the relevant insurance cover.
If you do apprehend a thief, call the Police and the Facilities Manager. If you see an act of vandalism, please also contact the Facilities Manager.
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Disturbances
‘Disturbances’ in the building are annoying for you and clients. Everybody wants to enjoy a relaxed and harmonious experience at the building. Please call the Facilities Manager if there is a ‘disturbance’ in your Tenancy, common areas or in the car park. We will address the circumstances immediately.
Keys and Locks
It is your responsibility if you lose keys to replace them at your own cost. You are also responsible for damage to locks or door handles. Only the Facilities Manager can authorise building master keys to be cut.
Occupational Health & Safety
All Tenants have a ‘duty of care’ and are responsible for providing a safe environment for staff and the public within their office.
The regulatory authority is Worksafe WA and all Tenants must be aware of their obligations under the Workplace Health & Safety Regulations 1984 and revised in 1996. Please note that Worksafe inspectors have the right to enter your Tenancy at any time.
Should you have any queries in this regard our Senior Facilities Manager or the Facilities Manager is available to assist.
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Building Services
Hawaiian believes that functional office space, from both a Tenant and visitor point of view, depends on building management control being exercised in a fair and reasonable manner that is responsive to changing needs.
Car Park
London House has car bays available with entry off St Georges Terrace and the exit onto Hay Street. Security cameras are situated at key locations throughout the property.
Secure parking for tenants is available on one level behind the building. The building offers 116 car bays including mixed permanent casual, casual, public and bays for drivers with disabilities.
Bays can be licensed by tenants and tenant’s staff on a monthly basis or long term. Programming of the security access cards will be required to gain access.
Public Car parking is available at London House on a user pays basis as per the scale of time based fees published at the entry to the car park. Payment for parking is taken by the Commissionaire on the ground floor of London House prior to returning to your vehicle. Currently only cash payment is available.
Bicycle Storage
Secure bicycle parking is situated on the middle deck of the car park. This gated area is protected by a combination lock and CCTV coverage. Those wishing to utilise this area can request access from the Facilities Manager. Cyclists can also request access to the fitness change rooms to make use of the shower facilities. Lockers are available for hire at a nominal fee with proceeds being periodically distributed to a nominated Hawaiian charity.
Loading Bay
The loading bay is situated at the rear of the building on the mezzanine level and must be booked for bulk deliveries a minimum of 24 hours in advance through the Work Request system.
Courier bays are available for two vehicles in the vicinity of the loading dock.
Restrooms
Public toilets are located on the ground floor, with tenant toilets located on all levels.
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Fitness Centre
Located on the Mezzanine level, the Fitness Centre is available for use by all tenants. Access to the Fitness Centre is via the Goods Lift, the Mezzanine stairs off the ground floor lobby, and through the loading dock at the rear of the building. The Fitness Centre houses state-of-the-art equipment, televisions and sound system. .
Conference Room
A fully equipped conference room includes projection sound and video systems and is located on the ground floor. This facility can accommodate up to 50 people theatre-style.
Smoking Policy
Under the ‘Occupational Safety and Health Act Regulations 1996’, Hawaiian is obligated to ensure that smoking is prohibited in all indoor areas and within five metres of any entrance to the building.
Lifts
There are five (5) lifts servicing London House, with load rates of 1,360kg (or 20 people ). In the unlikely event of a lift fault or failure, please follow the instructions provided in the lift to contact the lift service centre, which is connected via a telephone link 24 hours a day, 7 days a week.
Outside of normal business hours, access to floors can only be gained by the use of a programmed access card. Tenants with particular security needs may arrange to secure their floor at times independent of normal building hours. Naturally on shared floors this is not possible without the agreement of other tenants.
Goods Delivery / Goods Lift
One of the passenger lifts is enabled as a Goods Lift to be utilised for large load transportation and deliveries. The available capacity of this lift is for 1,360kg and serves all floors including the mezzanine. Internal height of goods lift is slightly more than the passenger lifts for ease of moving large loads. The goods lift can be booked for use by a single tenant for short periods of time during off peak periods by logging a work request via the Work Request System.
Tenants are encouraged to advise prospective companies contracted to deliver bulk goods of the above requirement to allow access to loading docks/points of delivery to be coordinated to coincide with lift bookings.
Monday – Friday: Prior to 7.30am 9.00am – 12.00am 2.00pm - 4.30pm After 6.00pm
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Weekends & Public Holidays / After-Hours Movements
Bulk movement of items in or out of the building is permitted while the building is in a secure mode if prior arrangements are made with your Facilities Manager by logging an online work request. A Hawaiian-nominated security presence is required onsite throughout the bulk movement operations.
Access Card Protocol
Application for the issue of Access Cards should be made by logging a Work Request. This application should include the name of the person applying for the card, their access requirements and times to align with the predetermined access requirements for your business.
Access Cards are issued to an individual and every time it is used the function is recorded on our central security database. For your own protection do not lend your Access Card to anyone.
One (1) Access Card per 15 sqm of tenancy space is provided at the commencement of your tenure with additional new cards charged at $20.00 per issue and card amendments at $10.00.
A lost Access Card must be reported immediately as it is a security risk to your company and in some cases, the building or other Tenants.
Please ensure you cancel Access Cards for staff leaving your employment.
After-Hours Access and Contact
When entering the property out of operational hours, please ensure that no persons take the opportunity to follow you onto the premises.
Please provide your Facilities Manager with the names, addresses and telephone numbers of at least two (2) after-hours contacts we can communicate with if we cannot reach you, should we discover your Tenancy is unsecured or in the event of an emergency.
Please use the online Tenant Work Request system to update changes to your after-hours contact details.
Lobby Directory Signage
Tenants have access to a single slat entry on the building’s Directory Board for the purposes of identifying their business to building users. The Directory Board is located in the main lobby on the ground floor. To add or amend your company’s details displayed on the Directory Board, please log details through the Tenant Work Request System.
Please note that signage style and font is required to match the Directory Board’s text, with all associated costs being payable by the tenant. Requests must be submitted at least three (3) weeks in advance.
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Security
Unrestricted access for Tenants, staff and clients to the building is during core operating hours.
The building is secured out of hours, including weekends and Public Holidays.
Tenants are advised NOT to leave large amounts of cash or valuables on the premises after trading hours and to ensure that doors are locked.
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Security is enhanced when we all contribute to ensuring that no unauthorised persons gain access to the building or your Tenancy at any time. All Hawaiian approved contractors are identifiable by an official contractor pass. Any person who is considered not to be authorised to be on the tenants floor, should be questioned and any concerns IMMEDIATELY raised with the Facilities Manager.
An annual independent soft key audit is conducted by Hawaiian’s Facilities Manager to validate access and security arrangements with each tenant of London House. Where anomalies are identified individual access is suspended until validated.
Security Cameras
The Building is fitted with CCTV cameras located internally and externally at strategic locations.
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Work Request System
The Work Request system is an effective tool for tenants and will assist you in the following ways:
• Managing enquiries and requests:
- All requests are given an Identification Number - Once submitted, all requests are tracked - Updates on the progress of the request will be communicated through to completion - Reports on requests are provided to management for review to ensure ongoing improvement of our management of the building
• Provides building information and Tenant Guides;
• Tenants contact details and the ability to update this information; and
• Management contact details.
How to use the Work Request system
1. Register for login.
If you are identified by your company as one of the nominated contacts to liaise with Hawaiian in matters relating to your premises and do not have access to the Work Request system, please contact the building’s Property Manager (see Contact Details). Your Property Manager will then confirm your role and send you log in details.
2. Login to the Work Request System.
Visit www.londonhouse.com.au and under the ‘Login’ menu option select ‘Tenant Login’. Enter your details.
3. Submit a Work Request
All Work Requests are submitted via a simple electronic form and is in a very user friendly format. This form is accessed under the ‘Work Request’ menu option by selected ‘Submit New’.
Should you have a user or system query, please contact your Property Manager directly for further assistance.
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Office Design and Fit-out
Fit-outs
The design quality of an office environment is integral to the success of a business. The concept design is to be prepared by an architect or a reputable designer and approved by Hawaiian. The design and fit- out of your leased area must comply with Hawaiian’s Fit-out Guidelines and Statutory Authority requirement. A copy of these Guidelines is available on request through the Tenant Work Request system.
Design Approval Processes Fit-out requirements Landlord’s Works & costs Tenant’s Works & costs
It is the Tenant’s responsibility to be fully aware of the requirements of the Fit-out Guidelines. The Tenant may address any necessary clarification direct with Hawaiian’s Facilities Manager. Hawaiian encourages our Tenants to adopt GBCA (Green Building Council Australia) initiatives in office design. Refer to: www.gbcaus.org
Refurbishment and Alterations to Office Premises
All new design plans require Hawaiian’s written approval prior to fit-out works commencing. This is to ensure that works undertaken within the building comply with current Building Code Standards and Hawaiian’s own stringent guidelines. Your layout needs to be approved by statutory authorities, including the Fire & Emergency Services Authority of WA, Local Council, Water Corporation and the WA Health Department. Please contact your Property Manager for advice about requirements before you commence any physical works to your premises.
Note: The onus of responsibility for all design plans to be ‘compliant’ is with the Lessee irrespective of such plans having been approved by Hawaiian.
Contractors on Site
All contractors require Hawaiian’s approval before commencement of work within the building. These contractors will be required to register with Hawaiian online and comply with our policies. The nominated contractors will be required to provide Hawaiian with Public Liability Insurance cover of at least $20 million and Personal Accident Insurance cover or Workers Compensation Insurance.
Blinds
No blinds whether venetians or otherwise shall be fitted to the premises without the prior written approval of Hawaiian.
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Marketing: More than just a landlord
Hawaiian understands the importance of developing strong partnerships with its Tenants. We encourage Tenants to understand Hawaiian’s breadth across our commercial, retail and hospitality assets. We also strive to understand the business of our Tenants and seek opportunities to add value.
Hawaiian Advantage
Hawaiian Advantage is a unique loyalty program offered exclusively to those within the Hawaiian ‘family’, including Tenants, Retailers, Suppliers, Clients and Partners.
With regular email newsletters, this program offers exclusive rewards including tickets to cultural and sporting events, retail discounts and giveaways, event invitations plus a year-round offer for accommodation at Cable Beach Club Resort & Spa in Broome.
As an additional incentive, Hawaiian has teamed up with Carbon Neutral and for every Hawaiian Advantage member, one tree is planted.
To register, visit www.advantage.hawaiian.com.au and enter a registration code. If you need a registration code, please contact the Marketing Manager of Advantage on (08) 9426 5819.
Research
Annual research is conducted between September and November to help us understand our Tenants. This information is used to identify areas of improvement and helps Hawaiian manage in a way that ensures Tenants success.
Websites
The website for Parmelia House is www.parmeliahouse.com.au and includes a Tenant portal which has a list of Tenants for each property and access to the Work Request system. News and event information for tenants can be included on the property website and opportunities to email directly other tenants can be discussed with the Marketing Manager.
Sponsorship
Hawaiian is committed to supporting a diverse range of Arts and community organisations in Western Australia through a comprehensive sponsorship program. Major sponsor partners include; His Majesty’s Theatre Foundation; Youth Focus; West Australian Opera; Perth Wildcats; Black Swan State Theatre Company; WAAPA; and STEPS.
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Hawaiian Alive
Hawaiian believes schools are an integral part of the community and understand that limited resources at some schools may mean students miss out on extracurricular activities and experiences.
The ‘ Hawaiian Alive ’ program aims to enrich the lives of students by providing primary and high school teachers with access to FREE school workshops, excursions and sporting clinics. These opportunities are the result of strong partnerships between Hawaiian and its partners.
Teachers register to the Hawaiian Alive program and receive regular updates on events, activities and opportunities.
For more information on Hawaiian Alive, visit www.hawaiian.com.au .
Cable Beach Club Resort & Spa (Broome)
On the edge of the vast Kimberley outback, located beside the 23 kilometres of world renowned Cable Beach, is the award-winning, iconic Cable Beach Club Resort & Spa.
Just minutes away from the multicultural pearling town of Broome, The Resort is a 26-acre haven, set amongst tranquil gardens and featuring a range of accommodation options. From “Broome-style” villas, bungalows and studio rooms, to the unabashed opulence of the Price-Jones, Nola and Durack Suites, the Resort is a perfect retreat all year round. Amenities include two swimming pools, a day spa, a sanctuary and a number of restaurants.
A fusion of Asian serenity and Colonial indulgence, Cable Beach Club Resort & Spa is a place where you can slow down, take time, relax, play, love and listen. There is no finer holiday destination.
For more information on Cable Beach Club Resort & Spa, visit www.cablebeachclub.com.au .
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Leasing: Nurturing Long-Term Relationships
By providing you with a working environment, Hawaiian believes we now have the foundation for a long term relationship.
Our professional team will take the time to understand your business and seeks to contribute to your business success. An effectively managed building ensures your team is able to ‘get on with the job’. In the longer term, we are interested in maintaining a close relationship with your team to be able to identify how Hawaiian can further support your business as it changes.
Both growth and downsizing can impact on your office requirements. Our staff aim to understand your business and assess how Hawaiian can further assist you and your space requirements.
A good Landlord/Tenant relationship also requires both parties have a clear understanding of their rights and obligations from the outset. Good ties are maintained through clear and convenient communication channels and in this regard Hawaiian is always communicating with its various ‘audiences’ which include; Tenants like you, your visitors, the casual building users and the authorities.
We urge all Tenants to understand their Lease documentation and become familiar with the Terms and Conditions of your Lease Agreement. Hawaiian advises you to seek legal and accounting advice to have the contents of the Lease Agreement clearly explained to you. It is always good to make ‘informed decisions’.
You can, of course, contact the Property Manager or Leasing Administrator if you have questions about your Lease Agreement.
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The information in this section is in general terms. Please refer to your Lease Agreement for the specific Terms of your Tenancy . In particular, your Lease Agreement may include agreed Special Conditions to address special requirements.
The Lease Agreement
The Lease Agreement for the organization is an important document that should be kept in a safe place at all times. A copy should also be lodged with your solicitor for safe keeping. Please study the Lease and, if you feel the need, have your solicitor explain it in detail.
The person managing your office and your staff should also be familiar with the more important aspects of the Lease Agreement in the interest of good relations with fellow Tenants and the building management.
Please note the following standard requirements:
• Rental is due in advance and is to be paid on or before the 1 st of each month.
• You are also reminded of your responsibility to take out and keep in a safe place, valid Licences and Permits required for the carriage of your business.
Insurance
Your Lease Agreement requires that Hawaiian Investments Pty Ltd be indemnified against loss or liability. This must be specified in your Insurance Policy and a Certificate of Currency must be lodged with Hawaiian Investments Pty Ltd .
Cover should at least be for the following:
• Public Liability - providing a minimum cover of $20,000,000 or as stipulated in your Lease Agreement. • Plate Glass - covering Lessor and Lessee against the breakage of any glass in or around your premises. • Fire and Extraneous Risks - covering loss of and damage to fittings, equipment and stocks in or around your shop from fire and all other usual risks.
It is good business practice to regularly review Insurance Policies to maintain the best and most comprehensive cover. We suggest that you also include the following in your insurance:
• Revenue Loss / Business Interruption • Burglary • Workers Compensation
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Certificate of Currency
Before taking possession of your premises, you are required to produce a Certificate of Currency of each insurance policy to the Landlord, verifying the amount/value of each cover.
Proof of renewal of each policy must be lodged with Hawaiian seven (7) days before the anniversary date of each policy.
Landlord’s approval is required before cancelling or altering anything in any of the insurance policies or before changing your insurer. Please provide a copy of the new Certificate of Currency.
Variable Outgoings
These are costs incurred in operating, repairing and maintaining the building including common areas. Typically, these Outgoings include rates and taxes, cleaning, air conditioning, security, insurances and other expenses (of running the building). Capital expenditure items (e.g. asset replacement) are not included in this category and are generally a Lessor cost.
If you work beyond the building’s operating hours you are required to contribute towards the ‘extra’ operating expenses incurred by the Landlord because of this.
Selling Your Business
An Assignment or Transfer of Lease must first be approved by the Landlord. If you are thinking of selling your business, please discuss the matter with us before committing to anyone.
You are reminded that the Landlord must also first approve any Assignment of Lease.
You also need the Landlord’s prior approval to sub-lease any part of your premises. The sub-lease or any agreement you enter into with any other party does not ultimately exclude you from your liabilities i.e. responsibilities to the landlord.
Please speak with your Property Manager for further clarification.
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Permitted Use
Tenants must secure prior written consent from the Landlord to use their premises for other purposes than that specified in the Permitted Use Clause of their Lease. Council approval may also be required; such approval will be a Lessee responsibility.
Lease Enquires
If you have any issues regarding your Lease, please contact the Property Manager or Leasing Manager.
Payment of Accounts
Rent and Service Charges are due and payable on or before the 1 st of each calendar month.
Please arrange that Rental and Outgoings be paid by direct deposit. Alternatively, we encourage you to authorise your bank to issue a standard periodical payment.
Please make out your payment to the account below. Hawaiian has appointed CB Richard Ellis Pty Ltd to manage Hawaiian’s commercial properties financial services on its behalf.
Please refer to your Lease Agreement for more details or contact our Administration Department.
Account to be credited:
CB Richard Ellis (C) Pty Ltd T/A CB Richard Ellis ITF Hawaiian Management Pty Ltd REBA Trust A/C-IB TC 47453 BankWest 108 St Georges Terrace PERTH WA 6000 BSB: 306-089 Account No.: 1311216
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APPENDICES
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Emergency Procedures and Organisation for Hawaiian Properties
In the event of a fire, the alarm system and the call to the Fire Brigade is automatically activated. The air conditioning system will change to full fresh air except on the affected floor where the system will shut down.
Pressurised Stairs
Stairwell pressurisation fans will run, positively pressurising the stairwell thereby minimising the intrusion of smoke from the affected floor. While the fans are operational, pressures on fire doors accessing stairwells will increase slightly necessitating a greater force than normal to be applied to open the fire stair. Please be aware that doors will also close with greater force.
Fire Systems
Fire fighting equipment is located in the lift lobby on each floor.
Bomb Threats
Should you receive a Bomb Threat, pay close attention to the caller and try to extract as much information from the caller as possible. As soon as the call is finished notify the Floor Warden and Facilities Manager who will in turn notify the correct emergency services.
Personnel
Every property MUST have an Emergency Control Organisation (ECO).
This organisation is comprised of the Chief Warden, who should be a building management representative, a Deputy Chief Warden, Floor or Area Wardens and Wardens.
Every Tenant MUST nominate a warden for their business.
Section 19 of the Occupational Health & Safety Act (WA) 1984 provides a requirement for employers to maintain a safe workplace. This includes developing an emergency plan internally, complying with and co-operating with the building emergency organisation and participating in any emergency exercises scheduled.
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The warden should ideally be someone who is usually present at the premises and in some instances it may be necessary for more than one to be nominated.
Every person within the building has an obligation to comply with instructions given by a member of the emergency control organisation. This is also legislated in the OH&S Act (WA) 1984 under section 20, employee’s obligations.
Australian Standard AS3745:2002, Emergency Control Organisation and Procedures for Buildings, states:
“Directions given by Emergency Control Organisation Personnel shall be observed in all aspects by all persons on the premises being evacuated and to the extent that if any such directions are inconsistent with those given by the management of any tenancy, the directions of the Emergency Control Organisation shall prevail.”
This means that an employee who is a warden can overrule the wishes of Senior Managers during an emergency, provided it is in the interests of safety.
Should a person refuse to comply with the directions given by the ECO, their name should be taken and passed on to the officer-in-charge of the response agency in attendance. If the activity is a drill, and so there is no response agency in attendance, the non-compliance can still be reported to Facilities Management. At their discretion the matter can be taken up with the Tenant, Worksafe or the Tenants’ insurer.
In some instances there may be suitably trained personnel nominated as a Response Team. The Response Team will report to the Warden/Chief Warden and be utilised as required. Response Team members should not be involved in the ECO. The ECO responsibility is primarily evacuation of personnel NOT responding to the incident. Response team personnel should always ensure their own safety and that of other people when combating the incident.
Always report the presence and activities of the response team to the attending emergency service.
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Procedures
Every property has an emergency plan or procedure, every person who is a normal occupant of the building should know the plan, the location of safety equipment and emergency exits and the location of the muster point/s should an evacuation be necessary.
It is the responsibility of the nominated wardens within a specific Tenancy to ensure that new employees are made aware of the plan and associated equipment. Ideally this will be incorporated into an employee induction within the business, but may just be a one-to-one discussion. When passing on this information walk the new employee through the exits and physically show them the muster points, equipment and so on.
The evacuation procedures are tested at least once a year by exercise, and are reinforced by training.
The presentation of training and the maintenance of the emergency plan are conducted by specialist contractors with input from Hawaiian staff and Tenants.
Responsibilities
The Chief Warden would normally be a representative of the largest Tenant in the building.
It is the responsibility of the Facilities Manager to ensure that a list of all wardens and emergency contacts is compiled and kept up-to-date. A copy of this list should be readily available within the property and copies kept at head office, on file and on the server under each property.
When a new Tenant moves into the building, the Facilities Manager should ask them to nominate a warden and then explain the emergency procedures to the new warden and ask them to pass the information onto the rest of their staff.
Hawaiian Property Services will monitor emergency management and training through the Facility Management Department. All inspections and exercises will be reviewed and, where necessary, procedures updated.
Generic Procedures
Attached is an overview of generic procedures during an evacuation. These do not replace the specific procedures for the building and are a guide only.
Please refer to the building specific procedures and training.
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Evacuation Procedure
Chief Warden to Control Panel
Wardens
DURING NORMAL HOURS HOURS NORMAL DURING Contact Chief Warden Alert Tone Sounds or BEEP – BEEP – BEEP Wait at Emergency phone for call Follow Instructions or Prepare staff for evacuation
Response Team (if present) Contact Warden/Chief Warden Follow Instructions /or If safe to attack fire do so Chief Warden Direct Evacuation Record as areas are cleared Liaise with responding Emergency Services
Evacuation Tone Wardens Sounds Follow Instructions WOOP – WOOP – Check stairway clear and evacuate WOOP Assign someone to wait in stairwell with mobility impaired persons Search floor to ensure no one is left Notify the nominated persons of evacuation completion, and any mobility impaired persons in stairways, etc Move to muster point Liaise with other wardens to ensure all areas clear One warden liaises with Chief Warden, wait for and pass on instructions Ensure no one enters the building until all clear given
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Disclaimer Statement
The content of this handbook is provided by the HAWAIIAN INVESTMENTS PTY LTD (a wholly owned subsidiary of Hawaiian) in good faith. This document is not suitable for, nor does it add to a Lease Agreement. Thus, it is not legally binding.
HAWAIIAN INVESTMENTS PTY LTD makes no warranty as to the accuracy or reliability of the content and no liability is accepted for any loss arising in any way or form from or in connection with the content. The material is subject to change at any time without notice to any party. The document simply outlines Standard Operating Procedures and the “corporate philosophy” of the company.
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