Page 1 Welcome Hawaiian is very pleased to welcome your business to London House. We look forward to working with you and forging a long and meaningful relationship. Hawaiian is committed to “partnering”, with an emphasis on developing mutually beneficial working relationships between commercial tenants and our Hawaiian team. The location, ambience and market positioning of London House are important, however we believe it is the synergy and cooperation between tenants and the owner that will ensure your office space delivers all it can to facilitate your effective business operation. We have prepared this Handbook to outline our procedures and guidelines on how London House operates. It also includes information about how to maximise the use of your space. This Handbook includes the Hawaiian philosophy, our beliefs and values. The Hawaiian Team comprises experienced Property Professionals, Administrators, Marketers and Facilities Managers. We encourage you to use our resources for the benefit of your business. RUSSELL GIBBS Director and Chief Executive Officer Hawaiian Page 2 Page 3 About Hawaiian Hawaiian is a Western Australian-based property group. Established in 1993, Hawaiian combines its corporate and property ownership expertise with the flexible approach of a privately owned company. Hawaiian owns and manages an Australia-wide commercial, retail and hospitality portfolio. The group’s property portfolio includes seven shopping centres in the Perth metropolitan area, four commercial properties in Perth and Sydney and a number of hospitality interests including the world- renowned Cable Beach Club Resort & Spa in Broome. To achieve Hawaiian’s philosophy of uniting business and people, the group seeks to add value to all of its stakeholders and demonstrates this objective by self-managing all of its investment properties. By undertaking all key management activities including marketing, facilities management, leasing and property administration, Hawaiian is able to deliver many benefits to its network. Industry accolades have been awarded to Hawaiian for leading the way in its Green Star developments, creating innovative retail precincts and providing luxurious resort experiences at Cable Beach Club Resort & Spa. Page 4 Page 5 Contents CONTENTS ......................................................................................................................................................... 6 QUICK TAKES ..................................................................................................................................................... 8 PROPERTY CONTACT DETAILS ........................................................................................................................... 9 HAWAIIAN CONTACT DETAILS ......................................................................................................................... 10 FACILITIES MANAGEMENT .............................................................................................................................. 11 HAWAIIAN ’S SERVICE STANDARD ................................................................................................................................ 11 FACILITY SERVICES ........................................................................................................................................... 12 WASTE MANAGEMENT ............................................................................................................................................. 12 COMPLIANCE OF SERVICES ......................................................................................................................................... 12 ELECTRICAL POWER SUPPLY AND DISTRIBUTION ............................................................................................................ 13 POWER FAILURE ...................................................................................................................................................... 13 ELECTRICAL EMERGENCY LIGHTING ............................................................................................................................. 13 OFFICE MAINTENANCE ............................................................................................................................................. 13 COMMON AREA MAINTENANCE ................................................................................................................................. 13 CLEANING , RUBBISH REMOVAL AND RECYCLING ............................................................................................................ 14 PATHS OF TRAVEL AND FIRE STAIRS ............................................................................................................................. 14 THEFT AND VANDALISM ............................................................................................................................................ 14 DISTURBANCES ........................................................................................................................................................ 15 KEYS AND LOCKS ..................................................................................................................................................... 15 OCCUPATIONAL HEALTH & SAFETY ............................................................................................................................. 15 BUILDING SERVICES ......................................................................................................................................... 16 CAR PARK .............................................................................................................................................................. 16 BICYCLE STORAGE .................................................................................................................................................... 16 LOADING BAY ......................................................................................................................................................... 16 RESTROOMS ........................................................................................................................................................... 16 FITNESS CENTRE ...................................................................................................................................................... 17 CONFERENCE ROOM ................................................................................................................................................ 17 SMOKING POLICY ..................................................................................................................................................... 17 LIFTS ..................................................................................................................................................................... 17 WEEKENDS & PUBLIC HOLIDAYS / AFTER -HOURS MOVEMENTS ....................................................................................... 18 ACCESS CARD PROTOCOL .......................................................................................................................................... 18 AFTER -HOURS ACCESS AND CONTACT ......................................................................................................................... 18 LOBBY DIRECTORY SIGNAGE ....................................................................................................................................... 18 SECURITY ............................................................................................................................................................... 19 WORK REQUEST SYSTEM ................................................................................................................................. 21 HOW TO USE THE WORK REQUEST SYSTEM ................................................................................................................... 21 Page 6 OFFICE DESIGN AND FIT-OUT .......................................................................................................................... 22 FIT -OUTS ............................................................................................................................................................... 22 REFURBISHMENT AND ALTERATIONS TO OFFICE PREMISES ............................................................................................... 22 CONTRACTORS ON SITE ............................................................................................................................................. 22 BLINDS .................................................................................................................................................................. 22 MARKETING: MORE THAN JUST A LANDLORD ................................................................................................. 23 HAWAIIAN ADVANTAGE ............................................................................................................................................ 23 RESEARCH .............................................................................................................................................................. 23 WEBSITES .............................................................................................................................................................. 23 SPONSORSHIP ........................................................................................................................................................