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Esto Es Lean: Resolviendo La Paradoja De Eficiencia 1 Estocolmo 2015 2 ESTO ES LEAN ISBN, MOBI: 978-91-87791-22-2 ISBN, EPUB: 978-91-87791-21-5 ISBN, PRINTED VERSION: 978-91-87791-10- 9 Primera edición © Rheologica Publishing, 2015 TRADUCTOR: Vera Jordan DISEÑO GRÁFICO Y LAYOUT: Sheelagh Gaw/Helena Lundin ILUSTRACIONES: Helen Bågeryd DISEÑO DE LA TAPA: Joakim Palm Karlsson/Babak Shermond FOTO, CAPA: iStockphoto 3 FOTO, RETRATOS DE AUTORES: Lasse Lychnell EPUB/MOBI: Erik Engren Editora: Rheologica Publsihing www.rheologica.com Tabla de Contenido Tabla de Contenido ......................................................................................................................................................... 5 Elogios a ESTO ES LEAN ............................................................................................................................................. 6 Prefacio ......................................................................................................................................................................... 14 Agradecimientos ........................................................................................................................................................... 15 PRÓLOGO .................................................................................................................................................................. 17 Tratamiento 500 veces más rápido................................................................................................................................ 17 CAPÍTULO 1 .............................................................................................................................................................. 21 Del enfoque en el recurso al enfoque en el cliente ........................................................................................................ 21 CAPÍTULO 2 .............................................................................................................................................................. 29 Los procesos son vitales para la eficiencia de flujo ............................................................................................................ 29 CAPÍTULO 3 .............................................................................................................................................................. 39 Qué hace un proceso fluir ............................................................................................................................................. 39 CAPÍTULO 4 .............................................................................................................................................................. 50 La paradoja de la eficiencia ............................................................................................................................................. 50 CAPÍTULO 5 .............................................................................................................................................................. 66 Era una vez… Cómo Toyota se transformó en la número uno por el enfoque en el cliente ............................................... 66 CAPÍTULO 6 .............................................................................................................................................................. 72 Bienvenido al Oeste Salvaje… Nosotros lo llamamos de lean ......................................................................................... 72 CAPÍTULO 7 .............................................................................................................................................................. 79 Lo que lean no es .......................................................................................................................................................... 79 APÍTULO 8 ................................................................................................................................................................. 88 La matriz de eficiencia .................................................................................................................................................. 88 CAPÍTULO 9 ............................................................................................................................................................ 102 ¡Esto Es Lean! ............................................................................................................................................................ 102 CAPÍTULO 10 .......................................................................................................................................................... 110 Efectivizando una estrategia de operaciones lean ....................................................................................................... 110 CAPÍTULO 11 .......................................................................................................................................................... 125 ¡Aprenda a pescar! ...................................................................................................................................................... 125 ¡Cree un traje lean! ..................................................................................................................................................... 130 Notas........................................................................................................................................................................... 132 5 Elogios a ESTO ES LEAN “Esto Es Lean nos ofrece un relato y la descripción, fáciles de entender, estructurados e inspiradores del lean. Tal vez lo más importante sea el valor y el efecto del desarrollo mutuo de toda la organización y la forma estructurada de trabajar, desde los colaboradores hasta los ejecutivos. Aquí hay beneficios enormes a obtenerse, tanto para los colaboradores como para la compañía y organización, ¡y no menos importante para el cliente!” HANNA BRANDT GONZÁLEZ Secretaria Permanente, Unionen (el mayor sindicato de Suecia) “Esto Es Lean es mucho más que un título atrayente de un libro más al respecto del tema. Es un estudio lean (ajustado) de una estrategia de operaciones específicas y de importancia fundamental para las organizaciones que aspiran añadir valor a aquellos que desean recibir valor. Capta los valores, principios, métodos y herramientas que moldean una visión dinámica de la urgencia de la mejora. Y realiza esto con eficiencia de recursos –en menos páginas que libros semejantes– y también con eficiencia de flujo, concentrándose en las necesidades de la comprensión del lector. Modig y Åhlström tienen un gran respeto por su lector, con quien se comprometen como con un miembro del equipo. Ellos cuentan historias, usan metáforas, y esbozan escenarios para visualizar conceptos importantes y cuestionar ideas equivocadas. Ellos sienten un gran respeto por la historia del Sistema Toyota de Producción y demuestran el valor de este respeto en la realización de una estrategia de operaciones lean. Al final del libro ellos dejan al lector seguro con respecto a lo que piensan sobre la pesca (como pensar en mejora), al mismo tiempo en que dan espacio de acción suficiente para que el lector descubra el propio modo de aprender a pescar.” PROFESSOR PAUL COUGHLAN Trinity College Dublin “Esto Es Lean es un libro maravilloso e innovador que hará mucho para ayudar a las personas a obtener una comprensión apurada de la gestión lean. Presenta ideas y conceptos de una manera única, fáciles para que cualquiera lo entienda y lo aplique. Es un libro fantástico. Me encanta este libro.” PROFESSOR BOB EMILIANI Central Connecticut State University 6 “¡Para mí, lean tiene que ver con el aprendizaje continuo! Independientemente de haber ganado o perdido, yo siempre intenté aprender algo nuevo. “Esto Es Lean describe cómo Toyota se transformó en una de las organizaciones más exitosas del mundo. Toyota siempre tuvo el enfoque constante en el aprendizaje. La capacidad de aprender es lo que crea éxito sustentable.” MAGDALENA FORSBERG Mito del Biatlón, Oradora Motivacional, Orientadora “Esto Es Lean describe como las organizaciones pueden crear excelencia operacional de clase mundial. Implica trabajo en equipo, respeto, desafiarse a sí mismo y al equipo, y mejora continua. No importa si es una organización o un atleta fabuloso: las claves para el éxito son universales. ¡El desempeño de clase mundial es una cuestión de siempre tener la mentalidad correcta!” PETER ”FOPPA” FORSBERG Mito del Hockey sobre Hielo, Inversor “Lean es un término aparentemente fácil de recordar, sin embargo, un concepto un poco difícil de entender con precisión. Muchos ejecutivos en todo el mundo todavía piensan que la real esencia de la producción lean es el corte de costos, lo que no es correcto. Esto Es Lean es uno de los libros más concisos sobre el tema, de fácil comprensión y divertido de leer, que le ayudará a entender la esencia de esta importante filosofía de gestión de los siglos XX y XXI.” PROFESSOR TAKAHIRO FUJIMOTO University of Tokyo 7 “Este libro sobre la Gestión Lean ‘es de lectura obligatoria’ para gerentes y empleados, en organizaciones de manufactura y de servicios. Modig y Åhlström hicieron un excelente trabajo no sólo seleccionando los conceptos más importantes de la amplia literatura sobre gestión lean, sino también ofreciendo explicaciones claras de cada uno de estos. Los libros sobre gestión casi siempre son atiborrados de informaciones
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