TAV Airports Employees whose Paintings are Featured in the 2011 Annual Report Arzu Güzelaydın Ömür Begüm Ay Esen Sefer Fulya Pekcan M. Cengiz Yücel TAV Istanbul TGS BTA TAV Istanbul ATÜ TOC Officer Passenger Services Officer Accounting Officer Ramp Tower Officer ATU Bazaar Shop Supervisor Merih Taraktaş Mesut Zerman Mustafa Çankaya Nursemin İşçimen Selda Adalı Tunçel TAV Istanbul BTA TAV Airport Hotel TAV Airport Hotel TAV Security Terminal Operations Officer Software Specialist Reservation Officer Reservation Officer Security Officer Serdar Pektezol Sibel Tatlısu Songül Aydın Uğur Çolak Uğur Konyar TAV IT TAV Airports BTA TGS TAV Security Car Park System and Financial Reporting Senior Food Safety Chief VIP/CIP Passenger Services Security Officer Application Administrator Specialist Officer Yeşim Çınar TAV Security Security Officer * This project was carried out under the supervision of artist Köksal Çiftçi. TABLE OF CONTENTS TAV AT A GLANCE ASSESSMENTS OPERATIONS 02 Who We Are 24 Board of Directors’ Message 28 Airport Operations 10 What We Do 26 CEO’s Message 64 Service Companies 12 How 2011 Unfolded 78 Investor Relations and Stock Performance 14 Where We Operate 80 Glossary 16 Highlights of 2011 22 Outlook for 2012 2 TAV Airports 2011 Annual Report Who we are? Shareholding Structure Strong, institutional shareholder base Number of Shareholder Shares (1) Share ( %) Tepe İnşaat Sanayi A.Ş. 94,664,477 26.1 Akfen Holding A.Ş. 94,886,071 26.1 Sera Yapı Endüstrisi ve Ticaret A.Ş. 14,644,716 4.0 Non-floating (Other) 12,775,048 3.5 Free-float (Other) 146,310,939 40.3 Total 363,281,250 100.0 (1) As of December 31, 2011 Shareholders ( %) Sera Yapı Endüstrisi ve Ticaret A.Ş. 4.0% Free-float (Other) 40.3% Tepe İnşaat Akfen Holding A.Ş. Non-floating (Other) Sanayi A.Ş. 26.1% 26.1% 3.5% FOUNDING SHAREHOLDERS Tepe İnşaat Sanayi A.Ş. Operating since Akfen Holding A.Ş. Akfen Holding is active Sera Yapı Endüstrisi ve Ticaret A.Ş. 1969, Tepe İnşaat is among the leading primarily in infrastructure investments Sera Yapı Endüstrisi ve Ticaret A.Ş. focuses companies in construction. as well as in maritime investments on infrastructure and superstructure (e.g. port operations), energy, real estate construction projects. and construction. 26.1% 26.1% 4.0% OTHER SHAREHOLDERS Free-float (other) 40.3% Non-floating (other) 3.5% TAV at a Glance Assessments Operations 3 Organizational Structure AIRPORT OPERations SERVICE COMPANIES Atatürk Airport ATÜ (50%) (100%) Unifree (Heinemann) Esenboğa Airport BTA (67%) (100%) Bilintur (33%) Havaş (65%) Adnan Menderes HSBC (28.3%) Havaş Airport (100%) İş Private Equity (6.7%) TGS (50%) Europe (67%) TAV Operation Gazipaşa Airport Services TAV Airports served 451 (100%) (100%) thousand flights and 53 million passengers in 2011, bolstering its presence Madinah Airport TAV IT (33%) (99%) further in Europe and the Middle East. The Company Monastir and undertook an ambitious Enfidha Hammamet TAV Security Airports (67%) (100%) investment program in 2011 whereby it took over the operation of the commercial Batumi and Tbilisi areas of the Riga Airport Airports (76%) in Latvia and won the tenders for Izmir and Medina Skopje and Ohrid Airports Airports. The Company (100%) enhanced its recognition, reputation and brand value on a global scale through Riga* Airport (100%) these investments. * Only Commercial Areas 4 TAV Airports 2011 Annual Report Who we are? Milestones A global brand in airport operations 1997 2005 2007 • TAV was founded and it was awarded • TAV Airports was awarded the tender to • TAV Airports Holding shares were the tender for the Istanbul Atatürk operate the Atatürk Airport International floated. Airport. and Domestic Terminal Buildings, Parking Garage and General Aviation • Tbilisi Airport’s new passenger terminal commenced service. 1999 Terminal for 15.5 years. • 60% of Havaş shares were acquired. • Batumi Airport commenced operation. • ATÜ, which was established as a TAV Airports venture to provide duty free • Construction and operation of the • TAV Airports was awarded the tender for shopping services, was incorporated Izmir Adnan Menderes International the Monastir and Enfidha Hammamet into the TAV corporate structure; BTA, Terminal was assumed by TAV. TAV Airports in Tunisia. which provides food and beverage Bilişim Hizmetleri A.Ş. (TAV IT) was • 40% minority shares of Havaş were services, was established. founded and the information technology acquired. Havaş became a wholly- services developed during the course owned subsidiary of TAV Airports. of construction and operation of airport 2000 terminals were consolidated under this • TAV Airports became 100% owner of TAV • TAV began operating the Istanbul company. Izmir and TAV Esenboğa. Atatürk Airport International Terminal. • TAV was awarded the tender for the • TAV Airports was awarded the tender for Tbilisi Airport in Georgia. the operation of the Antalya Gazipaşa 2001 Airport. • ”primeclass” CIP Service was launched. 2006 • The Hopa Terminal operated by Havaş commenced service. • Operation and construction services 2004 were restructured under “TAV • BTA began operating the Istanbul Havalimanları Holding A.Ş.” (TAV 2008 International Airport Hotel. Airports) and “TAV İnşaat” (TAV • TAV Airports assumed operation of Construction) as two separate holding Tunisia’s Monastir Airport. • Tepe - Akfen assumed construction companies. and operation of the Esenboğa Airport • TAV Gazipaşa Yatırım-Yapım ve İşletme Domestic and International Terminal. • Izmir Adnan Menderes Airport A.Ş. (TAV Gazipaşa) was founded to International terminals commenced operate the Antalya Gazipaşa Airport. • TAV İşletme Hizmetleri A.Ş. (TAV service. Operation Services) was founded. • TAV Airports was awarded the tender • Esenboğa Airport Domestic and for the operation of the airports in International Terminal commenced Macedonia’s capital Skopje and in Ohrid, operation. as well as the construction of the Shtip • TAV Özel Güvenlik Hizmetleri A.Ş. (TAV Cargo Airport, of which TAV Airports Security) was founded and the private also retains optional rights to operate. security services developed during The related concession contracts were the course of the construction and signed. operation of the airport terminals were • Havaş was awarded the tender for consolidated under this company. a 50%-shareholding partnership in TGS (Turkish Ground Services Co.), a subsidiary of Turkish Airlines. TAV at a Glance Assessments Operations 5 2009 • TAV Airports increased its issued capital • TAV Airports sold 18% of the shares • Skopje Airport’s new terminal by TL 121 million. of TAV Tunisie SA to the Pan African commenced operation after the Infrastructure Development Fund. completion of its construction. • TAV Gazipaşa commenced operation at the Antalya Gazipaşa Airport. • Havaş acquired a 50% equity stake • TAV Airports, jointly with its partners Al in North Hub Services (NHS, Havaş Rajhi and Saudi Oger, signed a contract • The Enfidha Hammamet Airport Europe), a provider of ground handling with Saudi Arabia’s Civil Aviation investment was completed. services at Latvia’s Riga Airport. Authority GACA for the build-operate- transfer project of the Madinah Airport, • Agreement was reached for the sale • TAV Airports was awarded the tender for of Havaş shares to HSBC (28%) and İş the first airport privatization in Saudi the operation of duty free, catering and Arabia. Private Equity (7%). other commercial areas at Latvia’s Riga • Havaş acquired a 50% equity stake in Airport. • TAV Mobile, the mobile phone app that TGS. provides access to real time information • TAV Airports Holding raised its at the airports operated by TAV Airports, • IFC (International Finance Corporation), ownership stake in TAV IT from 97% to was launched. a World Bank institution, acquired a 15% 99%. equity stake in TAV Tunisie. • TAV Airports Holding was awarded the tender for the leasing of the operation 2011 rights of Izmir Adnan Menderes 2010 • TAV commenced service at Latvia’s Riga Airport’s existing International Terminal, • TAV Airports assumed the operation of Airport after assuming the operation of CIP, Domestic Terminal and auxiliary Macedonia’s Skopje and Ohrid airports the commercial areas of this airport. structures as the highest bidder on November 17, 2011. for 20 years. • TAV Airports Holding raised its • The sale of the minority shares of Havaş ownership stake in TAV Security’s share • Havaş, a 65%-owned subsidiary to HSBC and İş Private Equity was capital from 66.67% to 100%. company of TAV Airports Holding, completed. increased its ownership stake in North • TAV Airports Holding’s ownership stake Hub Services (“NHS”), a company • TAV signed a “Global Training Center” in TAV Urban Georgia’s share capital providing ground handling services at agreement with Airports Council increased from 66% to 76%. Latvia’s Riga, Sweden’s Stockholm and International (ACI), whose membership • TAV Airports Holding raised its Finland’s Helsinki airports, from 50% to includes more than 1,600 airports from ownership stake in TAV Batumi 66.7% as of December 20, 2011. NHS around the world. Operations LLC’s share capital from 60% will continue to operate at these airports under the “Havaş Europe” commercial • TAV Operation Services launched the to 76%. brand. TAV Passport Card, which offers many • BTA Denizyolları (BTA Sea Lines) was services and privileges at airports founded as a 50%-50% joint venture operated by TAV. of BTA and TASS; BTA commenced • The operation of five service points service at İDO (Istanbul Fast Ferries